Customer Reviews for U-Haul Moving & Storage of Kamloops North Shore

2368 évaluations

720 Halston Ave   Kamloops, BC V2B2C8

(250) 376-0962

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(250) 376-0962

720 Halston Ave
Kamloops, BC V2B2C8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Quick & Easy! Tons of room to maneuver, very professional site. Was assisted right away. Was very passionate & thankful.

Colton R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon B. 
Évaluation :
5

Had excellent service from the employees, instructions and contract were clearly explained to us. Easy rental experience.

STJEPAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randolph N. 
Évaluation :
5

The km rate is too expensive.

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

Fast and efficient. Easy to access.

Emily C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim F. 
Évaluation :
5

Both staff were great and booking on line and reviewing videos before pickup on how to load low profile car saved a lot of time and trouble.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin J.  |  Expérience générale 
Évaluation :
5

The staff were friendly and very helpful. They made my move a lot easier and far less stressful. Very grateful to Sandra and her team. Merci

tammy m.  |  Expérience générale 
Évaluation :
5

Staff here are very friendly and positive was overall very good experience

TALLIS M. 
Évaluation :
5

Nothing! Try even took me early to accommodate a last minute appointment that came up after I had booked a time for install

ken P. 
Évaluation :
5

Both gentlemen that helped me picking up and dropping of truck were friendly and helpful

Nicole T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug C.  |  Expérience générale 
Évaluation :
5

We didn't do the install so was just a supply only, however they were very nice to deal with. Thx

Ray M. 
Évaluation :
3

I mean, you get what you pay for I guess. Not cheap at all but secure and easily accessible.

Brett B.  |  Expérience générale 
Évaluation :
5

the phone system uhaul uses is terrible every call seems to be 20 minutes on hold the locals are great but the corporation dropped the ball in a huge way

Keith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN C. 
Évaluation :
4

The after hours online vehicle pick up process was not smooth. Ran into glitches along the way that required calling your help line, which took 20+ minutes to talk to someone in person. Took almost an hour to complete the whole process.

Paige D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
3

Truck ran good,prices as expected . Seemed very organized. Would have been fine except when I was returning the truck I missed the sign to return the truck and where to park it. The vehicle inspector was shaking his head as he walked towards the uhaul office and I assumed it was at me so I looked around and noticed the sign and put the truck there. So as I watched the inspection as I was told I had to rudely. Tgen tge guy says please step back. So which is it come here or get back.? After his obvious signs of either having a bad day or hating his job I felt he was looking for anything wrong with the truck so he could try and blame me. Basically rude from the time I pulled in to return tge truck. When I picked up the truck the girl who helped me was very nice and helpful. So uhaul was good but the customer service with one guy not so much.

COLIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Z.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Need to explain to the customer about when you drop off vehicle. You no longer need to go inside

ROBINDER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMAS M. 
Évaluation :
5

I was told to drop off in airdrie. They said they had no room. Spent half hour on the phone only to drive back to Calgary to drop off. Took an hour and a half of driving and a bunch in fuel. Inside of front tires wore out I was nervous to drive it that distance..

BILLY J. 
Évaluation :
5

This is a super easy way to deal with a rental off hours. The vehicle was well maintained though it could use a good power wash to get the bugs off the windscreen. There could be better markings about where you are able to leave your own vehicle though there seemed to be good security even leaving the car in the open. This is a great location for pick up and drop off. The website was having real problems when I first booked and customer service on the phone was outstanding. Pick up and drop off was intuitive and easy. I'd happily rent from them again.

Stella F. 
Évaluation :
4

The Vehicle had no fuel in it ,the gauge was at the bottom of empty I put 20,00 $ dollars in the vehicle but never used that much fuel even ,just did not want to run out at a bad point in the trip Disappointing that some would return a vehicle like that

Darcy I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAINA S. 
Évaluation :
5

Excellent service and very friendly staff!! I have used there services numerous times and am always very impressed with their care and attention to detail. I would highly recommend this location to friends and family. Thanks again for the great service!!!

Chad C. 
Évaluation :
5

Even though we were there a short time, The service was great.

bc c.  |  Expérience générale 
Évaluation :
1

I was lied to from the beginning. I was told all miles were included , yet when I get to drop off point I have to pay for extra miles. The fuel economy was extremely bad, also I was not told anything about usythe manual shift option. I thought it would be more fuel efficient. But it sure wasn't I burned over 450 Canadian dollars to drive 1000km or 620 miles . I called in the day I dropped off unit in Lacombe. The drop off location told me why I got such bad mileage . The people in Kamloops need to be retrained or fired. My license number and address are wrong . Everything about you is a lie. The drop off location was exceptional, awesome service they are to get a pat on the back for going above and beyond. I called in the day I got to Alberta and was on hold for over a hour without a human response. You were supposed to contact me you have not. I contacted your complaint department and they , told me I would hear fro you in seven days. Today is September 3 2021 I haven't heard fb you your customer derby sucks, you have no service at all . I expect a response in side a hr and if I do I receive a call inside 1 hr I will be filing a complaint with the powers that be here in Alberta. My cell # is. 4034839430 Yours truly Jim Lovrod

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR R. 
Évaluation :
3

We didn't love our experience. Your mobile pickup option is not great and we spent nearly half an hour there trying to pickup our truck (waiting for uhaul to call our secondary authorized person, then the lock on the truck was jammed). Returning it was not great either - UHaul tried to charge me 80 $and didn't explain what it was for when our kms and truck were already paid for.

Marina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skye A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LEAH W. 
Évaluation :
5

Great service...quick process and very friendly

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H.  |  Expérience générale 
Évaluation :
5

They came out and looked at truck very friendly and very knowledgeable

Ken H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE I. 
Évaluation :
5

Uhaul on haulston in Kamloops great service very friendly and so helpful she was a pleasure to deal with

PAMELA L. 
Évaluation :
4

We didn't receive our trolly. No one gave me one when I paid and there wasn't one in the truck when we were moving.

KIRSTEN C. 
Évaluation :
5

Very well run business! In and out quickly - picking up and dropping off.

MICHAEL K. 
Évaluation :
3

They promised me a 20,00 $ credit as they said last time my card was no good and it bounced , how that could be I don't no , so I had to go back. Now when I got my Visa it said the person had made a mistake an charged 66cents , then charged the amount owed ,so they lied and said the card didn't go through ,when I reminded them they said no they didn't offer the 20,00 $ credit . So they said next time I rent a truck , I would have a credit .Which they denied when I went to get a truck. I still rented it but will no longer be using your services.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daljit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
5

Could have used a massage after moving all that crap. Everything was excellent but seriously, I would have paid 100 bucks for a massage when I dropped the truck off. Just saying.

Gordon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH D. 
Évaluation :
4

excellent service by all.

arnie K. 
Évaluation :
5

Sandra offered great customer service, thank you!

Philip K. 
Évaluation :
2

Better customer service and explanations regarding rates and equipment

Nickolas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NADIA K. 
Évaluation :
1

The key to my lock was destroyed in a car accident and as per company policy I had to hire a locksmith. This is unacceptable. U-haul facilities must offer an option to cut the locks off of client's lockers under these circumstances or offer the option to unlock them with a master key. I will not recommend U-haul to anyone because of this flaw. We pay for customer service, not just the locker.

Landon W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Great place to store your belongings. My only complaint would be the price. It is quite expensive.

davidowski z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
1

Worst customer experience ever. My items have been shipped to the wrong depot and no info or help to get it to me.

Karen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvia K.  |  Expérience générale 
Évaluation :
4

nothing everyone was pleasant to deal with.

Jessie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F.  |  Expérience générale 
Évaluation :
1

I came up with many different quotes even based on simillar millage but eventually I paid 100 bucks more than what the initial estimate with even less millage used. Please be honest to your customer because this would be my and my company last order to u-haul.

Pooyan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander B.  |  Expérience générale 
Évaluation :
4

I rented two trucks one was an evening pickup and no dolley or blankets as charged. Was frustrating as when I booked the girl on the phone actually giggled to check as they miss those items regularly. Added more fire to my experience and we had to wait until the next day to load as we didn't have these items.

Tate H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE M. 
Évaluation :
3

The site is a bit tricky to exit as it leads onto a one way road. No problem, just make sure you know where you are going if you wish to head toward Hwy#5 immediately.

DARRYL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL V. 
Évaluation :
1

You can give them a truck that is legal to drive with updated license plates. So they are not woken up with a late call from the police, telling them they are not allowed to drive the truck they paid for. Only to be harrased by the employees to illegally drive the truck back to them to have the plates switched, rather then them show up to switch the plates where the truck is currently sitting

Jacob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cadrin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S.  |  Expérience générale 
Évaluation :
4

Trucks should be throughly cleaned inside and maintained. (Should have had one tire replaced and had a wheel alignment.)

angela A. 
Évaluation :
5

The cashier wasn't friendly at all, she gave wrong information. The yard helper was fantastic and very knowledgeable and corrected the false information given by the cashier.

Simone W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDON R. 
Évaluation :
5

They were so helpful. Jennifer was wonderful and so was ethan.

Jordon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIANA S. 
Évaluation :
3

Was told that vehicle will be given as a full tank and I need to return a full tank. Got the vehicle it was well under half tank. So hard to fill back up put 50 in brought ho to 3/4. Returned let them know I paid over where it was at. The manager Paula said too bad we don't reimburse for gas. I said yea but when I picked it up was told will be given full and to return back at full. I received under a half a tank so how am I to not over full it. She and the same guy who helped me on the morning said oh the trucks don't come full. But I was told this morning they do. And it was not full I put 50 in so I said am I out the 50 and she said yep! I was not happy I didn't receive the truck I was suppose to it was not if full like I was told it would be and than I overpaid gas Because how am I to gauge a half a day and. Disappointed overall only had it 4,5 hours and return it early. Paid 86 and 50 for gas

MEGAN S. 
Évaluation :
5

Staff were very friendly and helpful. Thanks!

Kevin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN S. 
Évaluation :
1

Use online reservations yo bok storage locker, clerk says its irrelevant says its first come first serve... Very rude last at the front

Tyrone P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIDEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Very accommodating and helpful.

Phil C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley B.  |  Premières impressions 
Évaluation :
5

Staff was very kind and quick . We were very pleased with the service .

Blair M. 
Évaluation :
5

Very professional. Every one that I dealt with. Business was clean and efficiently run. This is how all your sites should be operated. Maybe these folks could teach your call center people a few things about customer service....

Arnold M. 
Évaluation :
5

The Kamloops team helped turn a stressful time into a smooth journey. Thank you for all of the personal touches. It was a terrific display of customer focused team work!!! Thank you, thank you.

Janice W. 
Évaluation :
5

The yard guy was a bit on the cranky side, mustn't of had his morning coffee. Almost like he wasn't loving his job

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy T. 
Évaluation :
4

Great service. Very friendly.

JONATHANALBERT J. 
Évaluation :
1

Don't overcharge people on their bill by adding things they didnt use. And communication on email side is piss poor.

LOGAN S. 
Évaluation :
5

Excellent customer service. Meticulously clean store. Very appreciative for the service.

JANICER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

holly f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jess J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
1

I put “preferred method” of contact as “Email” and you text messaged for starters. In this text message said it's for pickup that's a hour away from me. I called them and they can't even guarantee a truck for me there. I called Kamloops UHAUL Halston to see if there is any trucks there..”sorry none available”. I got on the website and reserve one at that location. Why lie you don't have trucks. Give more of a heads notice more notice not 24 hours, atleast call the customer or use their preferred method of contact. Never using this moving service again..

DANICA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
3

Staff at time of pick-up not friendly, busy on their cell phones did not acknowledge I was at the counter until I asked if anyone worked there. Young man that helped me when I returned the trailer was very friendly and helpful.

JAMES D. 
Évaluation :
4

Tail light did not work. Sent me out with it anyway

Brian G. 
Évaluation :
5

Super friendly staff and management. Made my move easier.

tammy m.  |  Premières impressions 
Évaluation :
5

My move was very stressful and quite difficult. The staff were always helpful and friendly and empathetic to me. They made it seem not so bad - and were able to help me with all of my requests. Honestly, between the heat wave and the smoke from forest fires - most days they were the only good part of my day. I wish also that i had rented the boxes - I went through GOBOX and they had very limited service hours that made my move way more difficult. I would absolutely recommend this local UHAUL team. Very nice people and a great facility. It was always clean as well.

trudy m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie H.  |  Premières impressions 
Évaluation :
5

Very helpful staff, fixed a problem with the online booking that we had and was really well handled

Trent M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C.  |  Premières impressions 
Évaluation :
2

Elevator was broken when trying to move out. Couldn't access my online account. Took forever to talk to the front office

Shelden M.  |  Expérience générale 
Évaluation :
4

The staff were all professional and friendly. All of the issues we had came from the online platform. The system allowed me to book a storage unit, gave me a confirmation number and took my credit card information but when we arrived with a truck full to unload, we were informed that the units cannot be guaranteed unless in person. This was a known flaw in the online system according to multiple staff members yet nothing was done to fix the issue.

Christine C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH P.  |  Expérience générale 
Évaluation :
5

Yes very professional , during difficult times U Haul was their for us and thank you for that.

GREGORY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni M.  |  Expérience générale 
Évaluation :
5

Staff was amazing and helpful.

Gerad F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noal P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandstone C.  |  Expérience générale 
Évaluation :
5

Super friendly staff! Always willing to help and super convenient! ☺️Hands down best self storage, very well kept clean and controlled temperature

raylen l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cory h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda w.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff. Excellent service à la clientèle. Overall a very nice facility.

James L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolene S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralf G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian H.  |  Premières impressions 
Évaluation :
5

Overall I was very happy with my experience, I rented a unit for months plus a truck to move my stuff out. It was all a really positive, quick and easy experience.

Kia M.  |  Expérience générale 
Évaluation :
5

All staff at U-Haul was excellent and very helpful

Rick B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W.  |  Premières impressions 
Évaluation :
5

Sandra was absolutely awesome. First class customer service despite them being extremely busy. The call centre experience the day previous was not as great, and the web site was missing some key components, but dealing with Sandra smoothed out all the wrinkles. Great job, Sandra

Doug C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew T.  |  Expérience générale 
Évaluation :
5

The young man needs to learn better customer service skills as we found him a bit aggressive but overall the management and cleanliness was good.

tanner b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

george t.  |  Premières impressions 
Évaluation :
3

Rude staff to deal with makes this whole experience not up to standards as well as advertising 24 hour access and o my having access untill 7pm

Chelsie G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor S.  |  Expérience générale 
Évaluation :
5

Donna the manager made this so easy and painless thank you for making life's hard times and changes a bit easier. Thank you!!

Rose S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam L.  |  Expérience générale 
Évaluation :
1

The staff put a lock on my storage unit the day before my rent was due and wasn't late yet. The staff horrible to deal with, very unprofessional improving the management. I would never recommend to anyone

Leaha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra a.  |  Expérience générale 
Évaluation :
4

Very clean. Love that they have a bathroom.

darrin l.  |  Premières impressions 
Évaluation :
5

After an exhausting effort to get Information and book online, when I arrived at the location tired and confused, the staff was able to get me a unit, answer all my questions in a very speedy manner. The facility is absolutely spotless. I wish all storage places were this friendly and clean

Patti O.  |  Expérience générale 
Évaluation :
5

Very helpful. Easy move all that anyone can ask for.

Cory L.  |  Premières impressions 
Évaluation :
5

Excellent facility. Staff were friendly and helpful everytime I dealt with them. The person I dealt with the most was Sandy and she was kind and helpful. I would absolutely use uhaul storage again of needed.

Candace B.  |  Expérience générale 
Évaluation :
5

Staff was kind and helpful. Clean and safe facility. Pleased with overall experience.

Tina R.  |  Expérience générale 
Évaluation :
1

The attendant, on Sunday April 18,2021, was rude, in order too let me rent a Van I had to take the insurance or I was not allowed to rent, of course I bought the insurance but I was not expecting it to 50,00 $ more I will never use this location again!

Micheal S.  |  Expérience générale 
Évaluation :
4

The cost is extortionate!

joshua c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAM C.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff!

Laura L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas N.  |  Premières impressions 
Évaluation :
1

I had reserved a 10 X 10 and when I got there one hour later (which I had said I was going to be arriving with my load) told me he had just given it to another lady and there were no units available anymore. He then offered me two smaller units at double the price of the 10 X 10 and when I said that was not cool he said he was sorry there was no more units available. I asked him to call his boss. His boss said to just give me the two at the same price as the 10 X 10... when she arrived after I had paid, I heard her tell another customer that there were several 10 X 10s still available... like honestly, this is some of the worst and shadiest customer service I've ever encountered.

Jason H.  |  Premières impressions 
Évaluation :
5

Other than the run around of the size of trailer I wanted from the beginning. I enjoyed the friendly customer service.

FRANK A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly. Thanks

Dave C.  |  Premières impressions 
Évaluation :
3

Was not happy of being charged the same price as 24 hour access and did not get 24 hour access. I would not rent a place here again unless it was 24hour access as advertised, or a lesser price since you do not get the same access.

Kyle M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nola M.  |  Expérience générale 
Évaluation :
5

So far my experience was great. the general manager Sandra was extremely helpful and pleasant.

Candace B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk N.  |  Expérience générale 
Évaluation :
5

The staff made the procedure very easy and convenient. A very professional group! Thanks very much!

Ryan B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark D.  |  Expérience générale 
Évaluation :
5

All my stuff was always safe.

Quinton C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mel L.  |  Expérience générale 
Évaluation :
5

Would use again if I had to. Excellent service.

Rolene S.  |  Expérience générale 
Évaluation :
5

Very friendly staff, quick and easy check in. Highly recommend.

Mel L.  |  Premières impressions 
Évaluation :
3

My biggest issue was the stereotyping and unfriendly staff. Other then that the place needs to stay open later! 7pm is a ridiculously early time to be closing! And the electrical outlet were all locked. There was lots, I would be ideal if they were unlocked so who ever is at there locker can per say, charge there phone. Thx for hearing me out ☺️

Joseph G.  |  Expérience générale 
Évaluation :
5

Clean facility, carts available for use, very friendly professional staff.

Winter S.  |  Premières impressions 
Évaluation :
4

The facility was clean, warm, easy to access and decently priced. Would definitely use again if needed.

Janell K.  |  Expérience générale 
Évaluation :
5

The lady at front desk was amazing and help me throughout with the move. Thanks alot

YADU KRISHNA Kris B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacy w.  |  Expérience générale 
Évaluation :
4

Overall unit was clean and big enough for all my items and the staff I did deal with throughout were great. Unfortunately the only thing that I would note is I wish UHaul would pro-rate in terms of storage units as I had my storage in there from Nov 30-Jan 1. I understand contracts are written and signed etc, but to charge a full month's storage (270 $+ in my case) when I only used it for an extra few days over my original month was VERY disappointing, especially in these times when people are struggling with living/finances.

Riley M.  |  Expérience générale 
Évaluation :
5

Staff was very quick, efficient and kind!

Rayanne J.  |  Expérience générale 
Évaluation :
5

Staff was very helpful in meeting what I was requesting

Gord M.  |  Premières impressions 
Évaluation :
3

Extremely slow staff in office. Need more workers! Only had one person in front of me and I was in line for over 30mins. Not their fault I'm sure but just need more workers.

TAYLOR S.  |  Expérience générale 
Évaluation :
5

Dec. 19/20. Hello! I thought the service I received from the U-Haul Moving & Storage Of Kamloops North Shore-facility in Kamloops, B.C., was very good. In fact, Mrs. Hegel, the General Manager, had straightened out an error made in 2019 with a small number of communications with me. Thank you! Renee Taylor.

Renee T.  |  Expérience générale 
Évaluation :
5

Super clean! Friendly and helpful staff.

deb h.  |  Expérience générale 
Évaluation :
1

This was the worst storage experience ive ever had. Customer service at this kamloops location was so terrible i dont think ill ever use uhaul again. Between incorrect information and terrible covid safety precautions mixed with terribly high prices and inconvenient access hours,this was the worst storage place ever. The people are rude and unprofessional.

dustin b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley M.  |  Premières impressions 
Évaluation :
5

The storage and staff are at professional grade. The whole facility are at the best caliber I have experienced. The staff were always obliging to any customer that they served while I was in the office multiple times over the past few months. As for my personal experience. I found the staff memorable in a positive respectable perspective.Very friendly and efficient people at the Halston Uhaul Storage and Rentals in Kamloops, BC Canada. I have recommended this Uhaul location to several people and they too have enjoyed the overall experience of storage and rental at Halston , Kamloops BC. Thank you to all of your staff. Uhaul should feel proud to have this kind of representation.

Michael S.  |  Expérience générale 
Évaluation :
5

Staff were friendly and helpful, and you could use a couple more staff. Each customer transaction takes time which results in long waits.

Ivy T.  |  Expérience générale 
Évaluation :
3

I reserved a locker online and the staff member that assisted me on move in day was friendly enough but her supervisor (female) was very rude. She told the young girl to give me a locker that was 5 $/month higher than the one I had booked. When I said I wanted to pay the price I had reserved (and stuck to that) she was quite upset, told the girl to give the original locker to me and stormed off. Maybe she was having a difficult day but her behaviour was very unprofessional. Other than that the move in experience was good.

Kellie G.  |  Premières impressions 
Évaluation :
5

Fantastic staff. Very friendly-best rental experience I’ve had.

LAWRENCE I.  |  Premières impressions 
Évaluation :
5

Friendly helpful staff! Clean enviroment. Would recommend.

deb h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gord W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H.  |  Expérience générale 
Évaluation :
4

Was surprised that first contact employees were not fully aware of refund policies. But when I left they were.

flora r.  |  Expérience générale 
Évaluation :
5

The facility was large, new, very clean and very accessible. Very nice to come and go as you please, I would definitely recommend this facility to anyone.

Brian J.  |  Expérience générale 
Évaluation :
3

Nice units but not an ideal location for storing a lot of goods. Everything must be loaded on carts and taken up an elevator. Also no units larger than 10 x 10 - although you can book a 10x20 unit online.

GORDON M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn H.  |  Premières impressions 
Évaluation :
5

Staff was friendly and helpful in Vanderhoof and Kamloops.

Ann/andy B.  |  Expérience générale 
Évaluation :
5

Sandra and Paula are such fantastic folks l will highly rate Uhaul employees for any of your moving needs, especially Halston

Daniel S.  |  Expérience générale 
Évaluation :
4

Very nice operation

Roger W.  |  Premières impressions 
Évaluation :
2

On every occasion that I had to go into the office there were 2 or 3 people at the counters but only 1 person dealing with customers. I walked out several times as I was on my way to work or on my lunch break and didn't the time required to wait. Also your billing person is not very friendly.

Catherine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maxine a.  |  Expérience générale 
Évaluation :
5

Thank you UHaul. The facilities were clean and well cared for. The staff are great - very efficient and friendly - particularly Paula. My only comment is I found it unnerving/scary at times to go to my unit on the second floor because anyone can just walk into the building - whether they have a unit or not. There is no keycard or code required to enter the building. Anyone can just walk through the sliding doors and access the elevator. I think the doors should be locked and a code entered for any one who wants to enter.

valerie m.  |  Expérience générale 
Évaluation :
5

Good people at the service end. Phone service was a little confused with the lockdown times at the storage units. This was adjusted and responded to favourable resolve by the on site service people. Very good people at this facility.

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy M.  |  Online Move In 
Évaluation :
5

Storage area was great, facility well maintained and very clean. But the ladies down at the front desks is the main reason I would recommend anyone here. They are very helpful, polite and are able to engage customers to ensure customer satisfaction.... an art that is almost forgotten these days. Merci.

jeremy e.  |  Expérience générale 
Évaluation :
2

Don't think my end bill was fair. Should have read the fine print.

Shawn K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella M.  |  Expérience générale 
Évaluation :
5

The Staff member who checked us is was great were. She was quick and gave great information. The facility is super clean and well organized. Would definitely recommend to anyone looking for a storage space

Madison/cam W.  |  Premières impressions 
Évaluation :
4

Kamloops and Vanderhoof both well ru and friendly. The burns lake operation is dreadful. Difficult to find, no signage, and the operator was rude, unhelpful, and useless. I utilized vanderhoof instead.

Ann/andy B.  |  Premières impressions 
Évaluation :
1

I reserved a 10x20 storage unit. When I arrived with my confirmation number the site staff changed my storage to 2 smaller units causing me great difficulty when I went back to the office to find out why this change. I was told I have to come back the next day and speak with someone else. What's the point of making reservations if Uhaul cannot commit ?

Brian/avery F.  |  Premières impressions 
Évaluation :
5

Paula was fantastic, she stayed late to help us out as the door codes were not working.

Simone S.  |  Premières impressions 
Évaluation :
4

Says open 24hrs but only open 7 to 7,

Carl W.  |  Expérience générale 
Évaluation :
5

Great experience. Hopefully won’t move again but did appreciate them for this move.

Lorraine M.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful. The storage facility was clean and well organized. I would recommend this facility.

Glenn/Lesley G.  |  Expérience générale 
Évaluation :
4

The only thing I wish were different would be that the storage locker was 10' wide and 5' deep instead of 5' wide and 10' deep to allow easier access to items being stored. This wider layout is common in another storage facility I have experienced.

Duncan M.  |  Online Move In 
Évaluation :
3

Everything was good until I went to return the truck, the person that came out to check the truck tried to double bill me for the truck, when I told him I had already paid for the truck, he then told me I owed 49 $for fuel, I showed him the paper work that proved there was more fuel in it now then when I picked up the truck. When I wouldn't back down on the extra charges he said he was going to find someone else to deal with me, so I followed him, just so I could hear what was being said and show the next person up the food chain my paperwork, we went into the office and they finally came up with a charge of 0,43 $ because I was 1 mile over on the mileage they gave me when I picked up the truck. They took half a hour trying to figure out a way to throw on a extra charge. I guess when they figure out your mileage they don't take into consideration you may have to stop and pick up your furniture or go to a gas station

Carl W.  |  Premières impressions 
Évaluation :
4

I booked the storage online. I was given the option to choose a 10x20x8 unit, which I chose. When we arrived at the storage facility we learned the largest unit is a 10x15x8.

Barbara D.  |  Premières impressions 
Évaluation :
5

Everyone helpful. Easy to work with.

Glenn/Lesley G.  |  Premières impressions 
Évaluation :
5

Girls were very welcoming, friendly and helpful! Will recommend uhaul to everyone!

sherri n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynda v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara f.  |  Premières impressions 
Évaluation :
4

Nice facility with great staff but the loading unloading area is tight and made it impossible to honor the personal space issue. Also .since we had to use an elevator it was even more of a problem avoiding people. So if you are trying to avoid people due the virus this may not be the best option.

murray b.  |  Premières impressions 
Évaluation :
3

The lady that helped me today was very very sweet to me and I appreciated her kindness and she wasent judgmental at all witch was relieving for once.

Jennifer H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garry S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella M.  |  Premières impressions 
Évaluation :
5

Thank you for a fantastic experience.

Stuart N.  |  Premières impressions 
Évaluation :
5

Friendly and efficient staff, especially the CSR who rented the unit to me.

katherine w.  |  Premières impressions 
Évaluation :
5

Counter staff were very helpful and friendly made the whole experience stress free.

Andrew W.  |  Premières impressions 
Évaluation :
5

Fast friendly service Paula Anderson was a pleasure to work with to make sure my needs were met from the boxes I purchased to finally the storage locker I rented. Merci

Edward L.  |  Premières impressions 
Évaluation :
5

very friendly service. clean building

Ralf G.  |  Premières impressions 
Évaluation :
5

Please consider requiring the Contract # and/or some I.D. from Customers when giving out refunds. I've had a refund stolen from me somehow. Thank you! - Renee Taylor.

Renee T.  |  Premières impressions 
Évaluation :
3

The unit sizes as quoted to me are NOT the actual size of the unit! I am being ripped off for $'s/space I am paying for. X5 units!! I want a price reduction! Not to be ignored.

Gordon C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

Retour
Haut de la page