Though I am giving you a good rating because the service was good I can't deny that. I will say however that I was extremely angry that my second week booking was not submitted and as a result I was left without a van that I needed for work purposes and that there was nothing they could do to fix the problem. That is a pretty significant screw up that affects a person's livelyhood and their commitment to their job.ANNA-MARIE S.
Customer Reviews for U-Haul Moving & Storage of Kamloops North Shore
Pour nous contacter
Kamloops, BC V2B2C8
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.brenda G.
Le client n'a pas laissé de commentaire.SEUNGYOON L.
If I ever need storage again I will definitely use you guys thanksclarissa j. | Expérience générale
Vehicle clean on the inside dirty on the outsideDarin L.
Le client n'a pas laissé de commentaire.FRANK A.
Le client n'a pas laissé de commentaire.DAMARA A.
Le client n'a pas laissé de commentaire.DANIEL V.
We swept the box and folded the blankets but still paid an additional 51,00 $ upon return of the truck. I didn't deal with the return, my husband did and he has gone back to work. I could have misunderstood the return policy.Bob S.
A little expensive for the kms but the staff were great and I kept the van there when not using it so I could save on the kms, so that was great alsoANNA-MARIE S.
Great experienceRANDY T.
Le client n'a pas laissé de commentaire.Grant L. | Expérience générale
The customer service is too bad .Lady on front not helpful at allmandeep G.
Friendly and helpful staff and easy access.marcia g. | Expérience générale
Le client n'a pas laissé de commentaire.Kieran D.
My experience with the storage facility was a pleasant one, I found the facility to be very clean, and the staff were friendly and very helpful.Jessie H. | Expérience générale
Nothing. Young fella who checked me out and back in when I returned was very prompt and helpful and courteous. Give him a raise.JOHN R.
The lady at front counter was knowledgeable, helpful and very nice. Customer service from the phone for booking to the end was outstanding! Thank you !ðŸ'Deanna N.
Le client n'a pas laissé de commentaire.Janie U.
Le client n'a pas laissé de commentaire.ERIC T.
They could answer their phones morebilly/ tracey j. | Expérience générale
Show only location that have size of truck available. Book at another location in city then told only this location had truck. Website issue not this location. People at this location excellent.HELENA S.
The vehicle that we rented was not maintained as advertised. The brakes failed while we were preparing to return the truck. My husband had to hit a retaining wall to stop and prevent himself from slamming into me and pushing my van into the middle of a busy road. We have had literally no contact from Uhaul unless we initiate and I do not know what, if anything, is being investigated in this matter. We had the truck towed and the next day received a call from Uhaul telling us that the truck was late being returned. Then we received an email receipt indicating that our payment has been processed. Whenever we call, it appears nobody at Uhaul knows what it going on.BRENDA M.
Front Desk lady was too grumpy. I don't know if she owns this location, but she sure acts like she owns it. This is the only location open 24/7 in Kamloops. So I really have no option . Over all rest of the staff is very kind and polite, except for her. Thankssaeed S.
Le client n'a pas laissé de commentaire.Ralph B.
I booked in advance and the day before You called and told me I couldn't get the vehicle until 4 hours later. I was quoted a price and when I returned the vehicle they attempted to charge me for extra miles. Overall it wasn't a very positive experience.GEORGE P.
Le client n'a pas laissé de commentaire.Alex G.
Le client n'a pas laissé de commentaire.ROBERT A.
Le client n'a pas laissé de commentaire.DONALD A.
Le client n'a pas laissé de commentaire.SCOTT B.
Make sure the trailer that was reserved is on location, and swept out. Check that all the cargo tie down rings are in placeSidney N.
I was charged extra mileage even though it was well known I would have to take an 1 1/2 detour because the highway was closed before Golden. Didn't seem like the right thing to do.Earl S.
I received a phone call the day before I was to pick up my trailer in Armstrong that I had reserved a month previously and was told it wasn't going to be there. I had to change my trip so I could pick it up in Kamloops instead which made the move for my elderly father extremely challenging. I don't know why someone from Uhaul didn't just deliver the trailer to Armstrong seeing as I reserved it so early.JOAN U.
Le client n'a pas laissé de commentaire.DONALD J.
Le client n'a pas laissé de commentaire.DONALD O.
During the self check in online, place a comments section so I can write a note if needed.Janie U.
Very personable, quick, polite and efficient.Catherine F.
Uhaul always been there for me thank you very much for your serviceIBRAHIM E.
I wasn't the individual movingLISA M.
Clean, safe, temperature controlled storage and a helpful friendly staff. Doesn't get any better than that!charles h. | Expérience générale
Le client n'a pas laissé de commentaire.DOMINIQUE J.
Le client n'a pas laissé de commentaire.Timothy F.
Le client n'a pas laissé de commentaire.Matt P.
Le client n'a pas laissé de commentaire.Frederick B.
Super easy with the new online format and being able to return the trailer after hours.James M.
The service was excellentRANDY C.
The only thing I'd like to point out is that the inside of the windshield was so dirty we had to stop at a gas station to clean it. We were driving west at 5 pm and the glare through it made it hard to see. Otherwise the services and the cab were great.JOHN H.
It was a nice place to drop off a uhaul. Newish building, helpful staff. Easy to get to.Krista G.
Other than the fuel issue....no complaints 5 stars.CHRISTOPHER D.
Le client n'a pas laissé de commentaire.KENNETH R.
Le client n'a pas laissé de commentaire.Chad C.
Nothing to improve on-it was a great experienceMAUREEN M.
Le client n'a pas laissé de commentaire.Dennis S.
Le client n'a pas laissé de commentaire.JENEN D.
Quick & Easy! Tons of room to maneuver, very professional site. Was assisted right away. Was very passionate & thankful.Colton R.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.Leon B.
Had excellent service from the employees, instructions and contract were clearly explained to us. Easy rental experience.STJEPAN V.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.jason N.
Le client n'a pas laissé de commentaire.Randolph N.
The km rate is too expensive.Paul K.
Le client n'a pas laissé de commentaire.Terry B.
Fast and efficient. Easy to access.Emily C.
Le client n'a pas laissé de commentaire.Tim F.
Both staff were great and booking on line and reviewing videos before pickup on how to load low profile car saved a lot of time and trouble.Richard F.
Le client n'a pas laissé de commentaire.Justin J. | Expérience générale
The staff were friendly and very helpful. They made my move a lot easier and far less stressful. Very grateful to Sandra and her team. Mercitammy m. | Expérience générale
Staff here are very friendly and positive was overall very good experienceTALLIS M.
Nothing! Try even took me early to accommodate a last minute appointment that came up after I had booked a time for installken P.
Both gentlemen that helped me picking up and dropping of truck were friendly and helpfulNicole T.
Le client n'a pas laissé de commentaire.Kevin R.
Le client n'a pas laissé de commentaire.Doug C. | Expérience générale
We didn't do the install so was just a supply only, however they were very nice to deal with. ThxRay M.
I mean, you get what you pay for I guess. Not cheap at all but secure and easily accessible.Brett B. | Expérience générale
the phone system uhaul uses is terrible every call seems to be 20 minutes on hold the locals are great but the corporation dropped the ball in a huge wayKeith W.
Le client n'a pas laissé de commentaire.ALLAN C.
The after hours online vehicle pick up process was not smooth. Ran into glitches along the way that required calling your help line, which took 20+ minutes to talk to someone in person. Took almost an hour to complete the whole process.Paige D.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Patrick C.
Le client n'a pas laissé de commentaire.Colleen G.
Le client n'a pas laissé de commentaire.Justin W.
Truck ran good,prices as expected . Seemed very organized. Would have been fine except when I was returning the truck I missed the sign to return the truck and where to park it. The vehicle inspector was shaking his head as he walked towards the uhaul office and I assumed it was at me so I looked around and noticed the sign and put the truck there. So as I watched the inspection as I was told I had to rudely. Tgen tge guy says please step back. So which is it come here or get back.? After his obvious signs of either having a bad day or hating his job I felt he was looking for anything wrong with the truck so he could try and blame me. Basically rude from the time I pulled in to return tge truck. When I picked up the truck the girl who helped me was very nice and helpful. So uhaul was good but the customer service with one guy not so much.COLIN L.
Le client n'a pas laissé de commentaire.Sharon B.
Le client n'a pas laissé de commentaire.Barbara Z. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel M.
Need to explain to the customer about when you drop off vehicle. You no longer need to go insideROBINDER D.
Le client n'a pas laissé de commentaire.TOMAS M.
I was told to drop off in airdrie. They said they had no room. Spent half hour on the phone only to drive back to Calgary to drop off. Took an hour and a half of driving and a bunch in fuel. Inside of front tires wore out I was nervous to drive it that distance..BILLY J.
This is a super easy way to deal with a rental off hours. The vehicle was well maintained though it could use a good power wash to get the bugs off the windscreen. There could be better markings about where you are able to leave your own vehicle though there seemed to be good security even leaving the car in the open. This is a great location for pick up and drop off. The website was having real problems when I first booked and customer service on the phone was outstanding. Pick up and drop off was intuitive and easy. I'd happily rent from them again.Stella F.
The Vehicle had no fuel in it ,the gauge was at the bottom of empty I put 20,00 $ dollars in the vehicle but never used that much fuel even ,just did not want to run out at a bad point in the trip Disappointing that some would return a vehicle like thatDarcy I.
Le client n'a pas laissé de commentaire.Benjamin P.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.RAINA S.
Excellent service and very friendly staff!! I have used there services numerous times and am always very impressed with their care and attention to detail. I would highly recommend this location to friends and family. Thanks again for the great service!!!Chad C.
Even though we were there a short time, The service was great.bc c. | Expérience générale
I was lied to from the beginning. I was told all miles were included , yet when I get to drop off point I have to pay for extra miles. The fuel economy was extremely bad, also I was not told anything about usythe manual shift option. I thought it would be more fuel efficient. But it sure wasn't I burned over 450 Canadian dollars to drive 1000km or 620 miles . I called in the day I dropped off unit in Lacombe. The drop off location told me why I got such bad mileage . The people in Kamloops need to be retrained or fired. My license number and address are wrong . Everything about you is a lie. The drop off location was exceptional, awesome service they are to get a pat on the back for going above and beyond. I called in the day I got to Alberta and was on hold for over a hour without a human response. You were supposed to contact me you have not. I contacted your complaint department and they , told me I would hear fro you in seven days. Today is September 3 2021 I haven't heard fb you your customer derby sucks, you have no service at all . I expect a response in side a hr and if I do I receive a call inside 1 hr I will be filing a complaint with the powers that be here in Alberta. My cell # is. 4034839430 Yours truly Jim LovrodJames L.
Le client n'a pas laissé de commentaire.Brandi M.
Le client n'a pas laissé de commentaire.Lenard H.
Le client n'a pas laissé de commentaire.TREVOR R.
We didn't love our experience. Your mobile pickup option is not great and we spent nearly half an hour there trying to pickup our truck (waiting for uhaul to call our secondary authorized person, then the lock on the truck was jammed). Returning it was not great either - UHaul tried to charge me 80 $and didn't explain what it was for when our kms and truck were already paid for.Marina A.
Le client n'a pas laissé de commentaire.Skye A.
Le client n'a pas laissé de commentaire.KEITH W.
Le client n'a pas laissé de commentaire.LEAH W.
Great service...quick process and very friendlyDAVID B.
Le client n'a pas laissé de commentaire.WARREN B.
Le client n'a pas laissé de commentaire.Laura H. | Expérience générale
They came out and looked at truck very friendly and very knowledgeableKen H.
Le client n'a pas laissé de commentaire.JANICE I.
Uhaul on haulston in Kamloops great service very friendly and so helpful she was a pleasure to deal withPAMELA L.
We didn't receive our trolly. No one gave me one when I paid and there wasn't one in the truck when we were moving.KIRSTEN C.
Very well run business! In and out quickly - picking up and dropping off.MICHAEL K.
They promised me a 20,00 $ credit as they said last time my card was no good and it bounced , how that could be I don't no , so I had to go back. Now when I got my Visa it said the person had made a mistake an charged 66cents , then charged the amount owed ,so they lied and said the card didn't go through ,when I reminded them they said no they didn't offer the 20,00 $ credit . So they said next time I rent a truck , I would have a credit .Which they denied when I went to get a truck. I still rented it but will no longer be using your services.David D.
The key to my lock was destroyed in a car accident and as per company policy I had to hire a locksmith. This is unacceptable. U-haul facilities must offer an option to cut the locks off of client's lockers under these circumstances or offer the option to unlock them with a master key. I will not recommend U-haul to anyone because of this flaw. We pay for customer service, not just the locker.Landon W. | Expérience générale
Le client n'a pas laissé de commentaire.shane r. | Premières impressions
Great place to store your belongings. My only complaint would be the price. It is quite expensive.davidowski z. | Expérience générale
Le client n'a pas laissé de commentaire.Sylvia K. | Expérience générale
Le client n'a pas laissé de commentaire.Chris F. | Expérience générale
Le client n'a pas laissé de commentaire.Alexander B. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa S. | Expérience générale
Le client n'a pas laissé de commentaire.Mackenzie M. | Expérience générale
Use online reservations yo bok storage locker, clerk says its irrelevant says its first come first serve... Very rude last at the frontTyrone P. | Premières impressions
Very accommodating and helpful.Phil C. | Premières impressions
Le client n'a pas laissé de commentaire.Shirley B. | Premières impressions
Le client n'a pas laissé de commentaire.holly f. | Expérience générale
Super friendly staff and management. Made my move easier.tammy m. | Premières impressions
My move was very stressful and quite difficult. The staff were always helpful and friendly and empathetic to me. They made it seem not so bad - and were able to help me with all of my requests. Honestly, between the heat wave and the smoke from forest fires - most days they were the only good part of my day. I wish also that i had rented the boxes - I went through GOBOX and they had very limited service hours that made my move way more difficult. I would absolutely recommend this local UHAUL team. Very nice people and a great facility. It was always clean as well.trudy m. | Expérience générale
Le client n'a pas laissé de commentaire.Leslie H. | Premières impressions
Very helpful staff, fixed a problem with the online booking that we had and was really well handledTrent M. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany C. | Premières impressions
Elevator was broken when trying to move out. Couldn't access my online account. Took forever to talk to the front officeShelden M. | Expérience générale
The staff were all professional and friendly. All of the issues we had came from the online platform. The system allowed me to book a storage unit, gave me a confirmation number and took my credit card information but when we arrived with a truck full to unload, we were informed that the units cannot be guaranteed unless in person. This was a known flaw in the online system according to multiple staff members yet nothing was done to fix the issue.Christine C. | Premières impressions
Le client n'a pas laissé de commentaire.ELIZABETH P. | Expérience générale
Yes very professional , during difficult times U Haul was their for us and thank you for that.GREGORY C. | Expérience générale
Le client n'a pas laissé de commentaire.Toni M. | Expérience générale
Staff was amazing and helpful.Gerad F. | Expérience générale
Le client n'a pas laissé de commentaire.Noal P. | Expérience générale
Le client n'a pas laissé de commentaire.Sandstone C. | Expérience générale
Super friendly staff! Always willing to help and super convenient! ☺️Hands down best self storage, very well kept clean and controlled temperatureraylen l. | Premières impressions
Le client n'a pas laissé de commentaire.cory h. | Expérience générale
Le client n'a pas laissé de commentaire.Joan J. | Expérience générale
Le client n'a pas laissé de commentaire.Maria K. | Online Move In
Le client n'a pas laissé de commentaire.Wanda w. | Premières impressions
Friendly and helpful staff. Excellent service à la clientèle. Overall a very nice facility.James L. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony H. | Expérience générale
Le client n'a pas laissé de commentaire.Rolene S. | Premières impressions
Le client n'a pas laissé de commentaire.ERICA C. | Premières impressions
Le client n'a pas laissé de commentaire.Ralf G. | Expérience générale
Le client n'a pas laissé de commentaire.rick k. | Expérience générale
Le client n'a pas laissé de commentaire.Ian H. | Premières impressions
Overall I was very happy with my experience, I rented a unit for months plus a truck to move my stuff out. It was all a really positive, quick and easy experience.Kia M. | Expérience générale
All staff at U-Haul was excellent and very helpfulRick B. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon M. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel W. | Premières impressions
Sandra was absolutely awesome. First class customer service despite them being extremely busy. The call centre experience the day previous was not as great, and the web site was missing some key components, but dealing with Sandra smoothed out all the wrinkles. Great job, SandraDoug C. | Premières impressions
Le client n'a pas laissé de commentaire.Nicholas N. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew T. | Expérience générale
The young man needs to learn better customer service skills as we found him a bit aggressive but overall the management and cleanliness was good.tanner b. | Expérience générale
Le client n'a pas laissé de commentaire.george t. | Premières impressions
Rude staff to deal with makes this whole experience not up to standards as well as advertising 24 hour access and o my having access untill 7pmChelsie G. | Expérience générale
Le client n'a pas laissé de commentaire.Trevor S. | Expérience générale
Donna the manager made this so easy and painless thank you for making life's hard times and changes a bit easier. Thank you!!Rose S. | Premières impressions
Le client n'a pas laissé de commentaire.Pam L. | Expérience générale
The staff put a lock on my storage unit the day before my rent was due and wasn't late yet. The staff horrible to deal with, very unprofessional improving the management. I would never recommend to anyoneLeaha W. | Expérience générale
Le client n'a pas laissé de commentaire.sandra a. | Expérience générale
Very clean. Love that they have a bathroom.darrin l. | Premières impressions
After an exhausting effort to get Information and book online, when I arrived at the location tired and confused, the staff was able to get me a unit, answer all my questions in a very speedy manner. The facility is absolutely spotless. I wish all storage places were this friendly and cleanPatti O. | Expérience générale
Very helpful. Easy move all that anyone can ask for.Cory L. | Premières impressions
Excellent facility. Staff were friendly and helpful everytime I dealt with them. The person I dealt with the most was Sandy and she was kind and helpful. I would absolutely use uhaul storage again of needed.Candace B. | Expérience générale
Staff was kind and helpful. Clean and safe facility. Pleased with overall experience.Tina R. | Expérience générale
The attendant, on Sunday April 18,2021, was rude, in order too let me rent a Van I had to take the insurance or I was not allowed to rent, of course I bought the insurance but I was not expecting it to 50,00 $ more I will never use this location again!Micheal S. | Expérience générale
The cost is extortionate!joshua c. | Expérience générale
Le client n'a pas laissé de commentaire.Trevor S. | Premières impressions
Le client n'a pas laissé de commentaire.CAM C. | Expérience générale
Very friendly and helpful staff!Laura L. | Online Move In
Le client n'a pas laissé de commentaire.Nicholas N. | Premières impressions
I had reserved a 10 X 10 and when I got there one hour later (which I had said I was going to be arriving with my load) told me he had just given it to another lady and there were no units available anymore. He then offered me two smaller units at double the price of the 10 X 10 and when I said that was not cool he said he was sorry there was no more units available. I asked him to call his boss. His boss said to just give me the two at the same price as the 10 X 10... when she arrived after I had paid, I heard her tell another customer that there were several 10 X 10s still available... like honestly, this is some of the worst and shadiest customer service I've ever encountered.Jason H. | Premières impressions
Other than the run around of the size of trailer I wanted from the beginning. I enjoyed the friendly customer service.FRANK A. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa S. | Expérience générale
Staff was very helpful and friendly. ThanksDave C. | Premières impressions
Was not happy of being charged the same price as 24 hour access and did not get 24 hour access. I would not rent a place here again unless it was 24hour access as advertised, or a lesser price since you do not get the same access.Kyle M. | Expérience générale
Le client n'a pas laissé de commentaire.Nola M. | Expérience générale
So far my experience was great. the general manager Sandra was extremely helpful and pleasant.Candace B. | Premières impressions
The staff made the procedure very easy and convenient. A very professional group! Thanks very much!Ryan B. | Premières impressions
Clean facility, carts available for use, very friendly professional staff.Winter S. | Premières impressions
Staff was very helpful in meeting what I was requestingGord M. | Premières impressions
I reserved a locker online and the staff member that assisted me on move in day was friendly enough but her supervisor (female) was very rude. She told the young girl to give me a locker that was 5 $/month higher than the one I had booked. When I said I wanted to pay the price I had reserved (and stuck to that) she was quite upset, told the girl to give the original locker to me and stormed off. Maybe she was having a difficult day but her behaviour was very unprofessional. Other than that the move in experience was good.Kellie G. | Premières impressions
Fantastic staff. Very friendly-best rental experience I’ve had.LAWRENCE I. | Premières impressions
Nice units but not an ideal location for storing a lot of goods. Everything must be loaded on carts and taken up an elevator. Also no units larger than 10 x 10 - although you can book a 10x20 unit online.GORDON M. | Online Move In
Le client n'a pas laissé de commentaire.Kathryn H. | Premières impressions
Very nice operationRoger W. | Premières impressions
Le client n'a pas laissé de commentaire.Tammy M. | Online Move In
I reserved a 10x20 storage unit. When I arrived with my confirmation number the site staff changed my storage to 2 smaller units causing me great difficulty when I went back to the office to find out why this change. I was told I have to come back the next day and speak with someone else. What's the point of making reservations if Uhaul cannot commit ?Brian/avery F. | Premières impressions
The only thing I wish were different would be that the storage locker was 10' wide and 5' deep instead of 5' wide and 10' deep to allow easier access to items being stored. This wider layout is common in another storage facility I have experienced.Duncan M. | Online Move In
Le client n'a pas laissé de commentaire.Isaac M. | Premières impressions
The lady that helped me today was very very sweet to me and I appreciated her kindness and she wasent judgmental at all witch was relieving for once.Jennifer H. | Premières impressions
Le client n'a pas laissé de commentaire.Garry S. | Premières impressions
Thank you for a fantastic experience.Stuart N. | Premières impressions
Friendly and efficient staff, especially the CSR who rented the unit to me.katherine w. | Premières impressions
Counter staff were very helpful and friendly made the whole experience stress free.Andrew W. | Premières impressions
Fast friendly service Paula Anderson was a pleasure to work with to make sure my needs were met from the boxes I purchased to finally the storage locker I rented. MerciEdward L. | Premières impressions
very friendly service. clean buildingRalf G. | Premières impressions
The unit sizes as quoted to me are NOT the actual size of the unit! I am being ripped off for $'s/space I am paying for. X5 units!! I want a price reduction! Not to be ignored.Gordon C. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.