Customer Reviews for U-Haul Moving & Storage of Kamloops North Shore

2133 évaluations

720 Halston Ave   Kamloops, BC V2B2C8

(250) 376-0962

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(250) 376-0962

720 Halston Ave
Kamloops, BC V2B2C8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen G. 
Évaluation :
5

Fast, efficient, friendly

richard A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolene S.  |  Premières impressions 
Évaluation :
5

It was the first time renting here for the business and had to extent the rental on short notice with no issues.

Jacob D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAUNA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kelly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralf G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick k.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sandy D. 
Évaluation :
4

On line booking never quite gets you what you need. It is good that Kamloops - Halston has a good manager in Sandra.

DAVID B. 
Évaluation :
4

Very helpful thank you

charles O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian H.  |  Premières impressions 
Évaluation :
5

Fast renting it was great 😊

JULIE C. 
Évaluation :
5

Overall I was very happy with my experience, I rented a unit for months plus a truck to move my stuff out. It was all a really positive, quick and easy experience.

Kia M.  |  Expérience générale 
Évaluation :
5

Excellent services at this location picking up and dropping off.

Michael K. 
Évaluation :
4

Customer service at this location was very rude, i did not feel like they were helpful at all, i booked a 20ft truck and asked the lady if i wanted to upgrade to the 26ft truck that it would only be 40 $more, so i told her i will think about it. The next day i decided that i needed the bigger truck and now the fellow with long hair was very rude and said it would be 400 $more. I of course thought that was ridiculous so I didn't book. Then i went in the day after i went in again and there was this nice gal and she gave me the upgraded truck for FREE. I cant believe how you can munipulate prices that much within days Of each other, this facility is ripping people off and they dont even know it. Moving is costly enough and this facility did not make my moving smooth. Very disappointed, would not recommend this facility to no one.

Rajbir N. 
Évaluation :
2

This is a great U-Haul location it is clean and has lots of room to maneuver trucks and equipment, employees were friendly knowledgeable and helpful. Sadly however the signal lights on the trailer I rented did not work, I drove over 200 km with signal lights that did not work when I returned to the drop off location the employee confirmed that this was indeed due to a fault with the trucks wiring. Obviously the signal lights on the trailer were never tested whhe trailer was connected to the truck.

Joshua D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
5

Nice that the truck had a full tank of fuel makes it much easier to return the truck with the same amount of fuel. Exterior of the truck was quite dirty though.

MICHAEL W. 
Évaluation :
1

Pretty sure I double paid cause I checked online so I wouldn't have to wait at the location. I had to wait and listen to the older lady be a bitch to a customer on the phone and to an elderly lady there who was trying to get her rental. And then I had to pay her and wait for someone to show me which trailer to take. Worst service I've been apart of in a long time.

Jericho M. 
Évaluation :
5

Awesome location, great management and customer service.

ROBERT C. 
Évaluation :
3

When we went in Friday to get a few extra boxes we were going to need we were told at that point because we were debating on upgrading to a 26 footer because according to online and I have my screenshots it was going to be only like a 30 $difference in price but we were told by Sandra that there is no 20 footers and we would more likely be just given a 26 ft upgrade for the price of the 20 footer at 609,00 $ Needless to say when my husband went Saturday morning for our pickup Paula gave him a 20-footer that apparently had common after closing or just before it closing and when we were talking about how we were to have a 26 footer free of charge kind of thing she's like well that's not what you requested so we ended up switching it but instead of paying that extra 20 $we paid over 800 $. And the U-Haul tank was at half a tank was not expecting that for a one-way trip from cameras to Prince George I expected a full tank at least 3/4. When I called to talk to Sandra today she told me prices wen tho but I said I see online is still the same price I seen it for ... She said the U-Haul system takes longer and a trip right now in the smallest U-Haul truck rental trailer is about 3 500 $to Victoria from Kamloops .. so I'm kinda not the happiest with that. Then to be told that was basically a lie according to the 1-800 U-Haul number.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY T. 
Évaluation :
1

Rude staff

Giovanna B. 
Évaluation :
5

Picked up a dirty truck. I mentioned it at mobile check in. When I returned it 90 minutes later it was just as dirty. I was billed 25 $for cleaning, even though I made the appropriate notes Not happy.

Daniel B. 
Évaluation :
5

All staff at U-Haul was excellent and very helpful

Rick B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELBERT S. 
Évaluation :
4

Has nothing to do with this location. The manager is excellent. Uhaul customer service line and people, thats where you need a total make over. First, there is no customer service, I don't think they know what the word is. Rented a dolly just over a month before my needed date. They couldn't be bothered to get one into Kamloops. The reason thats not what we do! Your right, you don't do customer service. You want your customers to be happy, and return for reasons of being happy and not just cause you corner the market. It's time to change your outlook on equipment. Time to get more, time to move it around and follow your reservations.

Jason F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOUNI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Premières impressions 
Évaluation :
5

Lower your prices

DONALD NORMAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacint J. 
Évaluation :
5

Nice facility and lots of room to manouvre.

Jouni L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana R. 
Évaluation :
5

Sandra was absolutely awesome. First class customer service despite them being extremely busy. The call centre experience the day previous was not as great, and the web site was missing some key components, but dealing with Sandra smoothed out all the wrinkles. Great job, Sandra

Doug C.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Laura P. 
Évaluation :
5

Very friendly and helpful

GLENN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
5

I can think of now improvements. This location runs like a well-oiled machine, and the staff are efficient and friendly.

TROY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREL M. 
Évaluation :
5

Had to move 1000 pounds of gym equipment on Sat. May 22nd and was able to reserve a truck at a great rate -- unlike Budget rentals. Was a great experience, very friendly staff and was very inexpensive for the rental. Will surely be back when I have to rent again. Thanks Stew

STEWART J. 
Évaluation :
5

The trailer I rented was not to safe being the ball socket was severely warn and was very sloppy. I explained to your service rep to repair or replace it. Was dangerously loose. Thanks so much J

JOHN Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REX P. 
Évaluation :
5

They are so so Good in kamloops love the ladies there always friendly and fast

Leslie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Staff have a positive attitude and offer exceptional service!

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
4

the online checking didn't seem to save much time. And oddly, the woman who checked me out couldn't locate the drop off even though it's a busy uhaul location I've used several times.

Rob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacques A. 
Évaluation :
5

The young man needs to learn better customer service skills as we found him a bit aggressive but overall the management and cleanliness was good.

tanner b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

george t.  |  Premières impressions 
Évaluation :
3

Rude staff to deal with makes this whole experience not up to standards as well as advertising 24 hour access and o my having access untill 7pm

Chelsie G.  |  Expérience générale 
Évaluation :
1

The entire process was very frustrating. I booked a uhaul truck through the website and received full confirmation that my pick up time was booked. I was called a day later to inform me that there was an issue with the webite,there was no truck available and my pick up time had been delayed by 4 hours and there was nothing I could do about it. This caused significant problems with my move and had a known my original pick up time was not available I would have used another company. When I arrived to pick up the uhaul using the mobile pickup function the mobile app did not work properly and I had to go into the store and deal with a uhaul employee who was unhelpful and check-in took over half an hour. When we dropped off the uhaul truck the app didn't work again and I had to have my partner login on their phone to complete the return process. It was a negative experience from start to finish.

ASHLEY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor S.  |  Expérience générale 
Évaluation :
5

Very friendly genuine staff, very pleased, thank you again.

Randy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY T. 
Évaluation :
4

Good service.

Heather H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
4

The truck was overall clean; however, on the trip I noted several deficiencies in the the truck - the back roller door was very difficult to open/close as the driver side wheel kept trying to come out of the track, the passenger side reverse light was not working, the insulation around the driver side door was constantly falling off/out during the trip making it VERY noisy and the drivers side mirror kept moving while driving so we needed to stop often to make adjustments to keep safe. When turning to the right the truck would make screeching noises which was very disconcerting when taking such a long trip. Overall, there was very little help from the team at the Kamloops location in assessing the vehicle and when I asked about the mirror they just brushed it off.

AMANDA C. 
Évaluation :
3

the mobile signin is too complicated.

Hendrik V. 
Évaluation :
5

Customer service, ease of transaction and excellent pricing will have me contacting Uhaul again

Tara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WELLESLEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

Donna the manager made this so easy and painless thank you for making life's hard times and changes a bit easier. Thank you!!

Rose S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
3

The trailer wasn't clean persay it wasn't terrible but there were soda cans in the back and such. Which is fine for a trailer, but then they went over it with a fine toothed comb on the return. I think the consistency was lacking. overall fine experience

KELVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam L.  |  Expérience générale 
Évaluation :
3

Check in process was straightforward however would appreciate better customer interaction

Muhammad L. 
Évaluation :
5

Paula worker who helped me was amazing. I had never rented a U-Haul before and she helped me step by step and was very patient with me and explained everything and answered all my dumb questions. By far the best customer service I have experienced in the last two years. Thank you, Coleen Banks

COLEEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON G. 
Évaluation :
4

I needed information that I could not find on the website and the wait on the phone was quite long

ANNAMARIE B. 
Évaluation :
4

took 30 minutes to process all the checkouts required using the "automated" system.way too long; the small pictures shown in the walk around are not good enough; go back to in person walk around & damage check,or allow 30 minutes beyodn "24 hr period" of renatl before added rental costs enacted.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
3

The kid behind the counter was terrible. Very unaffected, and speaking negatively about the company. I had to switch vehicles. Did it online, and that worked well, but then it wouldn't accept my credit card, So i had to go inside. Also upcharged me for a smaller truck. The truck felt worn out. From very poor acceleration, high revs, the door rattled. I didn't mention any of this in my closing, because I didn't have time to explain, but overall, it wasn't a great experience.

Trevor M. 
Évaluation :
1

The staff put a lock on my storage unit the day before my rent was due and wasn't late yet. The staff horrible to deal with, very unprofessional improving the management. I would never recommend to anyone

Leaha W.  |  Expérience générale 
Évaluation :
5

We loved the help from both indoor and outdoor staff. An excellent experience overall!

BROOKE R. 
Évaluation :
5

Specific location meneavuered around an incorrect head office booking for a hitch that would not arrive in time. They re scheduled the installation date and made it work.

RILEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRASER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra a.  |  Expérience générale 
Évaluation :
5

Easy to pick up vehicle via phone. I had assistance on return and the employee was very helpful. Overall, another great experience.

ERIC T. 
Évaluation :
5

Service rep who took care of pickup and return was very capable but his demeanour was a put off. He came across bored, frustrated with Uhauls tech and anything but interested in making my experience enjoyable. Too bad because I observed another rep right next to us who was making her client feel very cared for.

Dave C. 
Évaluation :
4

Very clean. Love that they have a bathroom.

darrin l.  |  Premières impressions 
Évaluation :
3

Number one UAUL screwed up my original location pick-up. I was needing a truck in Chase BC , but it was not road worthy !! I tried to rent a truck in Salmon Arm BC , no luck there. It cost me money to rent a room in Kamloops BC so I was able to rent a truck there instead. That truck was no joy to drive , and i have driven a lot of trucks, seems UHAUL is more interested in renting vehicles and making money than true customer service !!!

Ronald J. 
Évaluation :
5

After an exhausting effort to get Information and book online, when I arrived at the location tired and confused, the staff was able to get me a unit, answer all my questions in a very speedy manner. The facility is absolutely spotless. I wish all storage places were this friendly and clean

Patti O.  |  Expérience générale 
Évaluation :
5

The U haul App and Website is very unfriendly to some of us Older non Phone app user types. Took me 45 min and I still could not get it. Thankfully the Manager of this U Haul franchise ( Saundra ) is a friend so I texted her along with pictures of the Trailer dropped off. No issues after that thank you

Ralf G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton F. 
Évaluation :
4

Very simple return. Good customer service.

Michelle M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrzej I. 
Évaluation :
5

Excellent service and equipment. Very professional!

Brad P. 
Évaluation :
4

I used the truck to move 10 k to storage. I took a picture of fuel tank when I got in truck and another when I put the 7 dollars in the tank. Whom ever had the truck before me did not fill up to 1/2

Deborah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
5

Very helpful. Easy move all that anyone can ask for.

Cory L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA S. 
Évaluation :
3

Clarify/be honest about insurance coverage - I have roadstar ICBC insurance but was told I needed to buy uhaul's insurance - I feel I was being 'saled' on something I did not need and I am surprised that this occurred here at a local Uhaul. In fact, Roadstar insures all vehicles that dont exceed 5000 kg GVW, which to all appearances included the one I was renting.... thats why I cant give this a '5'. Otherwise, the service here was excellent, which is why that was so surprising.

Wendy M. 
Évaluation :
5

Excellent facility. Staff were friendly and helpful everytime I dealt with them. The person I dealt with the most was Sandy and she was kind and helpful. I would absolutely use uhaul storage again of needed.

Candace B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julien A. 
Évaluation :
4

N.D.

Robert B. 
Évaluation :
3

We would recommend going to the one closest to where they need a uhaul....not one specific location.

Clifford M. 
Évaluation :
3

Very disappointed by the online system that was not explained well at all. Inside staff were unfriendly. The “rental period” pricing is not clear. I thought I had reserved for 6 hours and had chosen to waive the 15 $insurance. When I arrived that was not what was showing on my reservation. We sorted out the insurance issue but I didn't realize I was only reserved for 4 hours. I think maybe everything reset when I changed the pick up time. When I saw this in a text message I thought 4 hours might be enough anyway and didn't want to waste time going back to try to change it. I did not get back on time - maybe about 15 minutes later. Nothing was said about being charged another rental period for this at the time and I didn't expect that. I thought the number of hours was an estimate. I think this process needs to be clearly explained upfront and I don't think I should have been charged extra. I have rented from Uhaul several times in the past and was happy with the experience. I don't think I would recommend it to anyone with this new system unless policies are changed or more clearly stated. I don't appreciate being deceived.

KATHRYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa L. 
Évaluation :
5

Staff was kind and helpful. Clean and safe facility. Pleased with overall experience.

Tina R.  |  Expérience générale 
Évaluation :
1

The attendant, on Sunday April 18,2021, was rude, in order too let me rent a Van I had to take the insurance or I was not allowed to rent, of course I bought the insurance but I was not expecting it to 50,00 $ more I will never use this location again!

Micheal S.  |  Expérience générale 
Évaluation :
4

The cost is extortionate!

joshua c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAM C.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff!

Laura L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas N.  |  Premières impressions 
Évaluation :
1

I had reserved a 10 X 10 and when I got there one hour later (which I had said I was going to be arriving with my load) told me he had just given it to another lady and there were no units available anymore. He then offered me two smaller units at double the price of the 10 X 10 and when I said that was not cool he said he was sorry there was no more units available. I asked him to call his boss. His boss said to just give me the two at the same price as the 10 X 10... when she arrived after I had paid, I heard her tell another customer that there were several 10 X 10s still available... like honestly, this is some of the worst and shadiest customer service I've ever encountered.

Jason H.  |  Premières impressions 
Évaluation :
5

Other than the run around of the size of trailer I wanted from the beginning. I enjoyed the friendly customer service.

FRANK A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly. Thanks

Dave C.  |  Premières impressions 
Évaluation :
3

Was not happy of being charged the same price as 24 hour access and did not get 24 hour access. I would not rent a place here again unless it was 24hour access as advertised, or a lesser price since you do not get the same access.

Kyle M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nola M.  |  Expérience générale 
Évaluation :
5

So far my experience was great. the general manager Sandra was extremely helpful and pleasant.

Candace B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk N.  |  Expérience générale 
Évaluation :
5

The staff made the procedure very easy and convenient. A very professional group! Thanks very much!

Ryan B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark D.  |  Expérience générale 
Évaluation :
5

All my stuff was always safe.

Quinton C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mel L.  |  Expérience générale 
Évaluation :
5

Would use again if I had to. Excellent service.

Rolene S.  |  Expérience générale 
Évaluation :
5

Very friendly staff, quick and easy check in. Highly recommend.

Mel L.  |  Premières impressions 
Évaluation :
3

My biggest issue was the stereotyping and unfriendly staff. Other then that the place needs to stay open later! 7pm is a ridiculously early time to be closing! And the electrical outlet were all locked. There was lots, I would be ideal if they were unlocked so who ever is at there locker can per say, charge there phone. Thx for hearing me out ☺️

Joseph G.  |  Expérience générale 
Évaluation :
5

Clean facility, carts available for use, very friendly professional staff.

Winter S.  |  Premières impressions 
Évaluation :
4

The facility was clean, warm, easy to access and decently priced. Would definitely use again if needed.

Janell K.  |  Expérience générale 
Évaluation :
5

The lady at front desk was amazing and help me throughout with the move. Thanks alot

YADU KRISHNA Kris B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacy w.  |  Expérience générale 
Évaluation :
4

Overall unit was clean and big enough for all my items and the staff I did deal with throughout were great. Unfortunately the only thing that I would note is I wish UHaul would pro-rate in terms of storage units as I had my storage in there from Nov 30-Jan 1. I understand contracts are written and signed etc, but to charge a full month's storage (270 $+ in my case) when I only used it for an extra few days over my original month was VERY disappointing, especially in these times when people are struggling with living/finances.

Riley M.  |  Expérience générale 
Évaluation :
5

Staff was very quick, efficient and kind!

Rayanne J.  |  Expérience générale 
Évaluation :
5

Staff was very helpful in meeting what I was requesting

Gord M.  |  Premières impressions 
Évaluation :
3

Extremely slow staff in office. Need more workers! Only had one person in front of me and I was in line for over 30mins. Not their fault I'm sure but just need more workers.

TAYLOR S.  |  Expérience générale 
Évaluation :
5

Dec. 19/20. Hello! I thought the service I received from the U-Haul Moving & Storage Of Kamloops North Shore-facility in Kamloops, B.C., was very good. In fact, Mrs. Hegel, the General Manager, had straightened out an error made in 2019 with a small number of communications with me. Thank you! Renee Taylor.

Renee T.  |  Expérience générale 
Évaluation :
5

Super clean! Friendly and helpful staff.

deb h.  |  Expérience générale 
Évaluation :
1

This was the worst storage experience ive ever had. Customer service at this kamloops location was so terrible i dont think ill ever use uhaul again. Between incorrect information and terrible covid safety precautions mixed with terribly high prices and inconvenient access hours,this was the worst storage place ever. The people are rude and unprofessional.

dustin b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley M.  |  Premières impressions 
Évaluation :
5

The storage and staff are at professional grade. The whole facility are at the best caliber I have experienced. The staff were always obliging to any customer that they served while I was in the office multiple times over the past few months. As for my personal experience. I found the staff memorable in a positive respectable perspective.Very friendly and efficient people at the Halston Uhaul Storage and Rentals in Kamloops, BC Canada. I have recommended this Uhaul location to several people and they too have enjoyed the overall experience of storage and rental at Halston , Kamloops BC. Thank you to all of your staff. Uhaul should feel proud to have this kind of representation.

Michael S.  |  Expérience générale 
Évaluation :
5

Staff were friendly and helpful, and you could use a couple more staff. Each customer transaction takes time which results in long waits.

Ivy T.  |  Expérience générale 
Évaluation :
3

I reserved a locker online and the staff member that assisted me on move in day was friendly enough but her supervisor (female) was very rude. She told the young girl to give me a locker that was 5 $/month higher than the one I had booked. When I said I wanted to pay the price I had reserved (and stuck to that) she was quite upset, told the girl to give the original locker to me and stormed off. Maybe she was having a difficult day but her behaviour was very unprofessional. Other than that the move in experience was good.

Kellie G.  |  Premières impressions 
Évaluation :
5

Fantastic staff. Very friendly-best rental experience I’ve had.

LAWRENCE I.  |  Premières impressions 
Évaluation :
5

Friendly helpful staff! Clean enviroment. Would recommend.

deb h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gord W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H.  |  Expérience générale 
Évaluation :
4

Was surprised that first contact employees were not fully aware of refund policies. But when I left they were.

flora r.  |  Expérience générale 
Évaluation :
5

The facility was large, new, very clean and very accessible. Very nice to come and go as you please, I would definitely recommend this facility to anyone.

Brian J.  |  Expérience générale 
Évaluation :
3

Nice units but not an ideal location for storing a lot of goods. Everything must be loaded on carts and taken up an elevator. Also no units larger than 10 x 10 - although you can book a 10x20 unit online.

GORDON M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn H.  |  Premières impressions 
Évaluation :
5

Staff was friendly and helpful in Vanderhoof and Kamloops.

Ann/andy B.  |  Expérience générale 
Évaluation :
5

Sandra and Paula are such fantastic folks l will highly rate Uhaul employees for any of your moving needs, especially Halston

Daniel S.  |  Expérience générale 
Évaluation :
4

Very nice operation

Roger W.  |  Premières impressions 
Évaluation :
2

On every occasion that I had to go into the office there were 2 or 3 people at the counters but only 1 person dealing with customers. I walked out several times as I was on my way to work or on my lunch break and didn't the time required to wait. Also your billing person is not very friendly.

Catherine B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maxine a.  |  Expérience générale 
Évaluation :
5

Thank you UHaul. The facilities were clean and well cared for. The staff are great - very efficient and friendly - particularly Paula. My only comment is I found it unnerving/scary at times to go to my unit on the second floor because anyone can just walk into the building - whether they have a unit or not. There is no keycard or code required to enter the building. Anyone can just walk through the sliding doors and access the elevator. I think the doors should be locked and a code entered for any one who wants to enter.

valerie m.  |  Expérience générale 
Évaluation :
5

Good people at the service end. Phone service was a little confused with the lockdown times at the storage units. This was adjusted and responded to favourable resolve by the on site service people. Very good people at this facility.

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy M.  |  Online Move In 
Évaluation :
5

Storage area was great, facility well maintained and very clean. But the ladies down at the front desks is the main reason I would recommend anyone here. They are very helpful, polite and are able to engage customers to ensure customer satisfaction.... an art that is almost forgotten these days. Merci.

jeremy e.  |  Expérience générale 
Évaluation :
2

Don't think my end bill was fair. Should have read the fine print.

Shawn K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella M.  |  Expérience générale 
Évaluation :
5

The Staff member who checked us is was great were. She was quick and gave great information. The facility is super clean and well organized. Would definitely recommend to anyone looking for a storage space

Madison/cam W.  |  Premières impressions 
Évaluation :
4

Kamloops and Vanderhoof both well ru and friendly. The burns lake operation is dreadful. Difficult to find, no signage, and the operator was rude, unhelpful, and useless. I utilized vanderhoof instead.

Ann/andy B.  |  Premières impressions 
Évaluation :
1

I reserved a 10x20 storage unit. When I arrived with my confirmation number the site staff changed my storage to 2 smaller units causing me great difficulty when I went back to the office to find out why this change. I was told I have to come back the next day and speak with someone else. What's the point of making reservations if Uhaul cannot commit ?

Brian/avery F.  |  Premières impressions 
Évaluation :
5

Paula was fantastic, she stayed late to help us out as the door codes were not working.

Simone S.  |  Premières impressions 
Évaluation :
4

Says open 24hrs but only open 7 to 7,

Carl W.  |  Expérience générale 
Évaluation :
5

Great experience. Hopefully won’t move again but did appreciate them for this move.

Lorraine M.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful. The storage facility was clean and well organized. I would recommend this facility.

Glenn/Lesley G.  |  Expérience générale 
Évaluation :
5

The staff in kamloops in u haul paula , jammy who fix my hitch and electric works . I really happy happy happy sad fully satisfied with their service ... thanx guys and keep going on ... and again many thanks to you for providing a professional service.... Thanks Sunil sharma

Sunil S.  |  Expérience générale 
Évaluation :
4

The only thing I wish were different would be that the storage locker was 10' wide and 5' deep instead of 5' wide and 10' deep to allow easier access to items being stored. This wider layout is common in another storage facility I have experienced.

Duncan M.  |  Online Move In 
Évaluation :
4

Staff took the key to my lock to fix my door that didnt work properly... they never called to say key can be picked up or if anything was fixed. Had to ask for it back. All other experiences were great. Merci

christine c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice j.  |  Expérience générale 
Évaluation :
3

Everything was good until I went to return the truck, the person that came out to check the truck tried to double bill me for the truck, when I told him I had already paid for the truck, he then told me I owed 49 $for fuel, I showed him the paper work that proved there was more fuel in it now then when I picked up the truck. When I wouldn't back down on the extra charges he said he was going to find someone else to deal with me, so I followed him, just so I could hear what was being said and show the next person up the food chain my paperwork, we went into the office and they finally came up with a charge of 0,43 $ because I was 1 mile over on the mileage they gave me when I picked up the truck. They took half a hour trying to figure out a way to throw on a extra charge. I guess when they figure out your mileage they don't take into consideration you may have to stop and pick up your furniture or go to a gas station

Carl W.  |  Premières impressions 
Évaluation :
5

VERY clean and well maintained facility and very helpful pleasant staff. They do a very good job and are on top of their responsibilities.. I would HIGHLY recommend this location.

murray m.  |  Expérience générale 
Évaluation :
3

Service was really slow at the service desk. More staff was needed. Wait time was too long.

Duncan H.  |  Expérience générale 
Évaluation :
5

The best experience in storage. Secure facility, kind and understanding staff; having accommodations such as: washrooms, drinking fountains, carts, dumpster service (if needed), and items to purchase that aide in moving and storage has made this experience unique and exceptional! Moving in and out were simple and quick processes. The support from the staff is unlike anywhere else. I've not only used this location for my storage needs, but also for my uhaul moving van needs. I have never been let down by this location thus far! Thank you for being great. I appreciate this experience.

Danielle R.  |  Expérience générale 
Évaluation :
4

I booked the storage online. I was given the option to choose a 10x20x8 unit, which I chose. When we arrived at the storage facility we learned the largest unit is a 10x15x8.

Barbara D.  |  Premières impressions 
Évaluation :
5

A very clean establishment- was a breeze to move in and move out. Very friendly staff all around- Thank you Sandra and crew!

lisa h.  |  Expérience générale 
Évaluation :
4

Waited for easy 24/7 access, but that seems to be coming. Only reason I left was to consolidate my storage lockers into one location.

tom c.  |  Expérience générale 
Évaluation :
5

I will use your facility again

CAROL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia P.  |  Expérience générale 
Évaluation :
5

Unfortunately I couldnt afford to keep paying storage, that was the only reason I left, felt my belongings were safe never worried at all.

lavonne m.  |  Expérience générale 
Évaluation :
5

The manager, Sandra, was so helpful when I came in to inquire about renting storage. She offered solutions to make a very stressful event (moving) as easy and convenient as possible! I left the facility feeling like my belongings would be safe and secure in a very clean environment. I would highly recommend U-Haul to any friends or family that needs storage.

Jill B.  |  Premières impressions 
Évaluation :
5

Everyone helpful. Easy to work with.

Glenn/Lesley G.  |  Premières impressions 
Évaluation :
3

Too expensive for such a small space.

Duncan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B.  |  Expérience générale 
Évaluation :
5

Nice clean facility, friendly staff.

Jean T.  |  Expérience générale 
Évaluation :
5

Girls were very welcoming, friendly and helpful! Will recommend uhaul to everyone!

sherri n.  |  Premières impressions 
Évaluation :
5

Very nice and clean. Would be nice if there was a loading ramp that you could pull a truck up to (pickup) to on or off load easier even if it was a simple stand alone ramp in the lot.

murray m.  |  Premières impressions 
Évaluation :
4

Friendly staff, clean facilities

JAY M.  |  Expérience générale 
Évaluation :
5

Best u-haul location in Canada! Awesome staff and management

Lainie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice B.  |  Expérience générale 
Évaluation :
5

Sandra and her amazing teammates always made me feel welcome and helped me to the best of their ability. I would gladly recommend them to anyone at any moment. Thank you Sandra and your team for making me feel welcome.

Doug D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynda v.  |  Premières impressions 
Évaluation :
3

When construction of the old building began our contents was covered in drywall dust as the tops are open and not really covered. The building I was in was always locked so you had to go to the main building to stand in line to ask for access not very user friendly not very quick.

Jon A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clayton S.  |  Expérience générale 
Évaluation :
5

The U- Haul folk's, both in Nanaimo and Kamloops did it again! All I can say is that both teams were AWESOME!!..Thank you so much, and that we highly recommend U-Haul to potential clients!DAN, S.Creek, P.s.Kudos to Mark,Tammy, &Matthew in Nanaimo, &Paula, Natasha, and Sean, in Kamloops!These people@U-Haul are the main reason that our move was so very successful! We realize you all are putting yourselves at risk during this pandemic, and we believe that all of you are quite heroic and that we couldn't have done it without you. Thank you all from the bottom of our hearts!!...

daniel s.  |  Expérience générale 
Évaluation :
5

Thanks for your help

bruce j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Konrad Ladyslaw G.  |  Expérience générale 
Évaluation :
4

Nice facility with great staff but the loading unloading area is tight and made it impossible to honor the personal space issue. Also .since we had to use an elevator it was even more of a problem avoiding people. So if you are trying to avoid people due the virus this may not be the best option.

murray b.  |  Premières impressions 
Évaluation :
5

Realy liked the carts for moving things , just made every thing so much easyer . Thx

glenn h.  |  Expérience générale 
Évaluation :
5

Where I picked up the van and trailer, just outside of Saskatoon, the guy only had 1 tire secured! I could of lost my car but I checked at the gas station and the gas attendant tightened the straps around the tires.

Sandra H.  |  Expérience générale 
Évaluation :
3

The lady that helped me today was very very sweet to me and I appreciated her kindness and she wasent judgmental at all witch was relieving for once.

Jennifer H.  |  Premières impressions 
Évaluation :
5

Nice new facility. Friendly and helpfull staff.

Murray A.  |  Premières impressions 
Évaluation :
5

I THANK YOU U GUYS THERE AT HALSTON UHAUL , SO MUCH WORDS CANT EXPLAIN HOW MUCH HELP YOU WERE FOR ME , COMING TO KAMLOOPS NOT KNOWING A SINGLE PERSON, BUT KNOW I CONSIDER ALL OF THEM GREAT FRIENDS , AND I WILL RECOMMENDED THIS UHAUL TO EVERYONE EVEN COMPLETE STRANGERS , WORDS CANT EXPLAIN HOW MUCH U GUYS THERE (HALSTON UHAUL) HELPED ME OUT BY BEING THE BEAUTIFUL PEOPLE YOU ARE , I THANK YOU SO MUCH FROM THE BOTTOM OF MY HEART ❤ AGAIN THANK YOU ALL SO MUCH FOR EVERYTHING 😁❤

tammy t.  |  Expérience générale 
Évaluation :
1

Will move out after 1 myth priced way to high will let people know

Marc F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garry S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah c.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ajit S.  |  Premières impressions 
Évaluation :
5

I booked my Mitsubishi hitch here and they fix properly and before time bcz I had to reach Alberta for job interviews. That Jimmy the electrician and Paula who handle the coustomer in location they help me lot ... right now I just drop my 5/8 teailor from Edmonton to kamloops... and Cris who serve me with respected and professional manner in kamloops. Really enjoy yours services.....

Sunil S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella M.  |  Premières impressions 
Évaluation :
5

Thank you so much for everything.

Diane C.  |  Expérience générale 
Évaluation :
4

The facility itself is excellent, brand new, clean and well maintained. The only complaints are that only 1 staff member works the front during the busiest times (Saturday) and you may wait up to 45 minutes before speaking to anyone.

Clayton B.  |  Expérience générale 
Évaluation :
4

I had problems with the security System at the beginning that took a very long time to get fixed.

Cheryl F.  |  Expérience générale 
Évaluation :
2

Hours werent 5am to 10 pm like stated in contract . would not help me at all and took my things and will not give them back. These are the most rude people i have ever delt with . The building says 24hr access . Its all a lie

Shara M.  |  Premières impressions 
Évaluation :
5

Trip went really well,no problems at all...truck was great..thank again U Haul..

Sharon B.  |  Premières impressions 
Évaluation :
4

Awesome

Marvyn B.  |  Expérience générale 
Évaluation :
5

Clean, accessible and convenient.

joseph k.  |  Expérience générale 
Évaluation :
5

Best customer service I've had in a long time. I wish I remembered her name she was remarkable.

monique b.  |  Expérience générale 
Évaluation :
5

Very lovely ladies at the front desk!

Codie S.  |  Premières impressions 
Évaluation :
5

Best Uhaul place I’ve ever been to

Lainie T.  |  Premières impressions 
Évaluation :
5

Thank you for a fantastic experience.

Stuart N.  |  Premières impressions 
Évaluation :
5

Excellent Service!

DOUG L.  |  Premières impressions 
Évaluation :
5

Friendly and efficient staff, especially the CSR who rented the unit to me.

katherine w.  |  Premières impressions 
Évaluation :
3

uhaul is overpriced service that had false advertising with their prices. The costs here are essentially theft. Thanks for stealing my money

Kurtis B.  |  Expérience générale 
Évaluation :
5

New facility in Kamloops but if it is consistent with the service in the early months this will be a great facility and I will use it and recommend it to all.

Earl B.  |  Expérience générale 
Évaluation :
5

Counter staff were very helpful and friendly made the whole experience stress free.

Andrew W.  |  Premières impressions 
Évaluation :
3

Bad employees at my location

Dean C.  |  Expérience générale 
Évaluation :
5

The Best of Service and help these LADIES GAVE ME.I WOULD LIKE TO SAY THAT I A BIG THANK YOU LADIES FROM the Bottom of my Heart.They Went Way beon. ASWESOME. THANKS AGAIN FOR THE BEST SERVICE .

Nancy D.  |  Premières impressions 
Évaluation :
4

The storage units in kamloops are not accessible after 5 pm which is very difficult when you are working during the week. Facility is spotless and would definitely recommend.

Gaile M.  |  Expérience générale 
Évaluation :
5

A great experience.

Jim S.  |  Expérience générale 
Évaluation :
5

I had an excellent experience from the moment I want in the. Paula help me with everything. I will recommend u haul moving and storage to anyone Two thumbs up to paula

Tammy A.  |  Premières impressions 
Évaluation :
5

great friendly and knowledgeable staff great customer service clean and everything you need for moving and storage is there

gary w.  |  Premières impressions 
Évaluation :
5

Paula was excellent. Her customer service was above and beyond from staying a bit late to allow me to finish up to offering me a ride back to my vehicle. Highly recommend this location.

William M.  |  Premières impressions 
Évaluation :
3

Everything went quite smoothly for my equipment return and storage rental in Kamloops, but the service line-up was about 30 minutes!

Roy S.  |  Premières impressions 
Évaluation :
5

Fast friendly service Paula Anderson was a pleasure to work with to make sure my needs were met from the boxes I purchased to finally the storage locker I rented. Merci

Edward L.  |  Premières impressions 
Évaluation :
5

.

Andrew L.  |  Premières impressions 
Évaluation :
5

very friendly service. clean building

Ralf G.  |  Premières impressions 
Évaluation :
5

Please consider requiring the Contract # and/or some I.D. from Customers when giving out refunds. I've had a refund stolen from me somehow. Thank you! - Renee Taylor.

Renee T.  |  Premières impressions 
Évaluation :
5

Very fun and friendly staff at the Kamloops location on Kingston Ave. Thank you for making our moving days more bearable!! 😊

Travis S.  |  Premières impressions 
Évaluation :
3

It's disturbing to me that anybody could walk in at any time to the storage lockers, no gate or codes or anything to restrict access - for such a big facility, it has hardly any staff and NO SECURITY

jenifer j.  |  Premières impressions 
Évaluation :
3

The unit sizes as quoted to me are NOT the actual size of the unit! I am being ripped off for $'s/space I am paying for. X5 units!! I want a price reduction! Not to be ignored.

Gordon C.  |  Premières impressions 
Évaluation :
5

I will always remain going to this place it's really good

Brad S.  |  Premières impressions 
Évaluation :
4

My only negative comment would be a partial refund as I paid for a whole month. So u get to make double the money on your unit. Rather then refund a good customer. I've used uhaul 3x for moves.

Terri-lee w.  |  Expérience générale 
Évaluation :
5

Service was excellent, very friendly staff

david s.  |  Premières impressions 
Évaluation :
2

Process took to long and nothing regarding the contract was gone through if I didn't ask.

Jon A.  |  Premières impressions 
Évaluation :
2

service at the kamloops outlet was excellent telephone service to the American side upon ordering the truck and on-site storage caused me much distress as there is NO STORAGE!

Cathie f.  |  Réservation 
Évaluation :
5

Very accommodating!

susan b.  |  Réservation 
Évaluation :
5

Great Experience

Devin F.  |  Expérience générale 
Évaluation :
4

Our customer experience was excellent. Not a lot of storage containers at this facility but they were able to accommodate us last minute with what they had available. I definitely would recommend!

Sandra M.  |  Expérience générale 
Évaluation :
4

Very friendly staff. Obviously was not from the area and maybe also new as she did not have some of the answers to my questions.

Monica K.  |  Réservation 
Évaluation :
1

Not the fault of the local dealership or its excellent staff. The rating is because of the online system that took my reservation when there was nothing available at thatocation. I wasted half a day

michael m.  |  Réservation 
Non reviews have been submitted for this location.

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    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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