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BERNARD R | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Kennesaw
Testimonials From Recent Customers
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Everything was great with my 2nd, recent 1-day rental. This truck was is much better shape that the one I had last week.
BRUCE BThe staff at the Kennesaw location were very friendly. Uboxes were a couple of hours late which affected us bc we had movers scheduled and had to cancel them. Overall we had 7 boxes for 2 homes and worked with multiple locations - Lebanon PA, Allentown PA and Kennesaw. Everyone was kind. Would definitely use it again!
KIMBERLEY TThe procedure for reserving and the staff interactions were good. The truck I was given was a piece of junk. Driver side seatbelt was broken. Back loading door was extremely hard to open and shut. The previous renter of this vehicle must have gone off-road because all wheel wheels and tires were caked with mud. Engine light warnings went off during my 20 mile total rental.
BRUCE BVery Flexible if I have to change the dates
SONIA EExcellent service à la clientèle. Would absolutely use this location again!
SEAN MGreat customer service, I really appreciate that!
ADRIENNE BGreat service.
JUAN CBrandi was awesome. Professional, personable and efficient. This will be the only location I visit moving forward.
DALLASTINE Rcustomer service was exceptional
SAMUEL EExtremely easy to turn in truck. This process could not have been made any easier and we sincerely appreciated it considering the day had been a long one.
DENNIS HThey have terrible customer service
Judith M | Expérience généraleI didn't even use the truck for the amount of full time (I picked it up at 7 and returned it at 4:30 and was only driven 29 miles) I was looking to actually get money back, but on the end return section it prompted me to pay more money…. And there was no one to discuss this matter at the drop off location…
BRENNAN WOnly issue is annual fee increases.
Lisa S | Expérience généraleI reserved a dolly which was not available and they substituted it with the equipment dolly which I did not need. I did not have a ramp and I was unable to lift it. I was charge $75 and should be reimbursed for that since it was a no use to me.
PATRICIA CNo complaints.
WILLIAM BTruck was very clean and smelled clean as well.
JEFFREY Sgreat
CLEMENT DI placed a reservation a week ago, and they didn't have it. I opted for a larger truck since I needed at least 15ft. The 26foot truck I got was in poor condition. It did not drive straight, and I had the wheel far to the left the whole time. Please fix the trucks and honor reservations.
JAE CStaff always helpful and pleasant. Storage clean and plenty of carts
Toni R | Expérience généraleVery friendly and fast service!
MAZDAK Kwas way too far from my home Very disappointed
JACK WGreat service.
SAM WThe help we received at this location was amazing- super friendly, efficient, and professional. Will come here for all future uhaul needs
COLTON WLove it
cerkicia s | Premières impressionsQuick and easy drop off. Great employees
JEFFREY WThank you, the personel at both locations were awesome
Gregory MTo go.over and discuss important information such as the price, gas refill and making sure the equipment is returned to the correct location.
KRISTINA CEverything was 👍 at. No complaints.
STEPHEN SStaff was VERY helpful and professional. The whole experience was very pleasant.
JON MI was told that I would only be charged for one day and was charged for two. The guy that I booked the reservation with told me that he would only charge me for one day if I got it back before a certain time. When we returned the truck, he was the one that checked it in and told me he would take care of it, but I was still charged for two days. I probably won't use this location again.
Pat MNo complaints !
david s | Expérience généraleGreat experience. They made it easy and we will use them again.
MARTY RI wish the hours were past 7 most days. I had one more item to get off the truck and I couldn't get it due to the sliding doors being locked. So I had to come back the next morning to unload a love seat.
Daniel Q | Premières impressionsLarge selection of rentals and full retail products. One stop moving center
DAVID DRien
WILLIAM THave staff stay and help when there are several customers and only one other worker.
FRANK NI was given a quote for a truck rental verbally over the phone for $1000. When I went to pick up the truck, the charge became $2000. I asked for an explanation and basically received a shrug and, "That's the rate." I then let the two ladies know that my drop off point was town A, which was actually on the rental agreement. I had originally said town B because I didn't think town A had a Uhaul dealer. I then asked if they knew if town A had a uhaul dealer. The woman said, I don't know. And didn't make an effort to even look it up. She said also that if I wanted to change my drop off point, it was not a problem once I got there. Well, it was a problem once I got there, where they said I'd have to pay a fee for dropping it off in a different location! I really felt like I was being deceived on multiple levels by the two ladies in Kennesaw.
KELLY CProfessional and courteous
RICHARD SThe Representatives at this location were always efficient, accommodating and friendly. We will always use this location for our rentals.
BARBARA OToo many pads was my issue
Andres MGood experience overall. Minor issues understanding procedure. Keyboard on outside security panel numbers are obliterated....but not a big deal, just hard to see
RICHARD D | Expérience généraleStaff was cordial and professional
MACKEVIN NEverything was perfect and staff friendly and helpful.
DONALD SExcellent location. I pass. Maybe two other locations just to go there.Always have a very positive experience
KENNETH SGreat customer service from the team
JOEL TKeep an eye out for this location because there really isn't a good place to turn into it
Martin WExcellent job by everyone who works there! Everyone was friendly and knew their job perfectly!
CHARLES DI rented 4 15' trucks in the last 3 months. All were well over 100,00 miles after truck two I requested a newer truck, what I got was even older, seats worn out, seat belt didn't work, brakes on the fourth truck scarry. With ads and signs boasting new trucks, where are they???
DAVID SGreat team and I will return
Quick R | Expérience généraleThe instructions for entry/exit registration are unclear. I had to make two visits to the storage office to use them. The locations of the entry stations were not clearly indicated, the functionality changed at some point in the evening before 10pm. Finally, the numbers on the keys have been obliterated on at least one of the entry stations.
RICHARD D | Déménagement en ligneThe young man that helped me in store was very helpful but this middle age lady was not very friendly
ANGIE Q | Expérience généraleThe staff was rude and annoying calling me every single day about charges that I don't know where they came from. My unit would be locked a day after payment was due and we're not from here and we're transitioning. They made our entire transition not welcoming and stressful. The uboxes were delivered at 8am before we even closed. Our closing was delayed so we only had a day and they came and got them the next day at 8am. Never got a choice the communication was horrible. I will never use that location ever again. I had 6 units. 4 uboxes and 2 storages spending a pretty penny every month and it was not worth it at all!
Erickah H | Expérience généraleEveryone at the u haul Kennesaw location is very professional. Thanks to Brandy and staff.
CLIVE MThis review is not pertaining to the location that I picked up the two appliance dollies I rented. But my experience with one 800 go UHAUL was terrible. I had reserved two appliance dollies to be picked up in Cartersville at 9 AM. I had a very small window of when I Needed these. I got there at 9 o'clock and the guy said they did not have any. I live 10 minutes away from this location. I ended up having to drive an hour round-trip to Kennesaw to get the appliance dollies. UHAUL definitely needs to make some major changes to their Ability to access inventory at locations that rent their equipment. Again, this was a major inconvenience for me. I wish I would have just went to one of the tool rental stores in Cartersville and rented them instead.
Larry GThe equipment was very well kept and easy to use
RUSSELL SLower the price , give me a break with half back?
WILLIAM BPrice was higher than competitors and person I dealt with a few times wasn’t friendly.
Dawn J | Expérience généraleContinue your excellent service
MICHAEL HI absolutely live the employees at this location. They are so nice and kind.
nicole s | Expérience généraleNice customers service great people
princess c | Expérience généraleWe have done business, of all kinds with this location for a number of year and have always had good experiences.
TERI S | Expérience généraleBeen doing business with U-Haul for years. Every time I need a storage they have the best rates. The Kennesaw location service was great and the employees were very helpful.
Antonio B | Premières impressionsExcellent service à la clientèle
KEITH O | Expérience généraleI was in this U-Haul facility for several years and met the kindest, nicest people. Never rude, always helpful and with a smile on their faces. Linda was always there cleaning up behind us and always stopped and chatted like an old friend. I always felt safe and secure wandering through the halls by myself. Most definitely would highly recommend this facility for your most cherished possessions.
DIANA W | Expérience généraleAlways great customer service 👍🏾
Trina W | Expérience généraleI contract for the military and U Haul has been great for my storage needs
Russell P | Premières impressionsThis overall experience was convenient, easy, and affordable. I would use U-Haul again and recommend to a friend.
CHARLA B | Expérience généraleI have had this storage for 2 years. Very clean well lit facility Bardi and her daughter are the best the whole staff is great I recommend this facility. Thank team . Thank you for all your help project manager.
Arsteen R | Expérience généraleThe lady at the service counter (5/1/2024 around 4:30 PM) was not kind. I did not catch her name but she was condescending and rude to me when I was just trying to get information. The signs where you go inside the building storage units are not clear and the instructions sent out by your website are not clear. Over all if the staff was friendlier to me I would not have cared about the vague instructions from online, but they were not.
Abigail R | Déménagement en ligneExelent
Munoz A | Expérience généraleBest Uhaul staff I have ever used. Very customer friendly.
Richard V | Expérience généraleGreat staff and service.
ronald t | Premières impressionsEveryone was extremely friendly and helpful
DENISE H | Premières impressionsThe layout of the location could be better! There are so many U-Haul trucks, vans, etc. it is hard to drive and access the storage unit location and get to the U-Haul customer service office.
CHARLA B | Premières impressionsOverall experience was great! Staff was wonderful!
MELISSA S | Expérience généraleGREAT MOVE
Richard V | Premières impressionsThis location was awesome!!!The staff was great!!!The customer service was amazing…The manager has a great team there I’d recommend this location to any and everyone who needs help moving they will get you started and motivate…Thank you for making my move easier!!!HAPPY NEW YEAR
James f | Premières impressionsVery professional personnel & service
Richard V | Expérience généraleThe manager Brandi and the rest of the team were great. Always helpful and understanding.
James G | Expérience généraleAs usual, the reps provided above average customer service. Would highly recommend this location
ELSY s | Expérience généraleThe young men at the storage facility were phenomenal. Extremely helpful and polite. The facilities were very clean and easy to get to. Very pleased with the whole process.
ELSY s | Premières impressionsSatisfied with their service.
MARITZA M | Expérience généraleAll staff members were awesome !!! Highly recommend to others !!
Tyesha T | Expérience généraleStaff was very helpful and polite.
Charles S | Premières impressionsStaff was very professional and kind.
Gladys P | Premières impressionsI would like to give a very special thanks to Brandi for her overall professionalism, consideration and understanding with my situation. Her along with Tina was very caring and put forth every effort to accommodate my experience. Thank you Tim Wynn
TIMOTHY W | Expérience généraleNo complaints, just wish that it was explained better about if I move out of my storage unit in the early part of the month, that I wouldn't get a partial refund for the unused portion of the month.
Wittye W | Expérience généraleBrandi is a very valuable GM for UHaul along with her staff.
Nancy A | Premières impressionsBrandi runs her location like a well-oiled machine! The technology implementation is complimented by her 5 star customer service. Her staff is polished, professional, and always available when needed...even when I spilled my coffee in the lobby. Brandi's leadership is evident in this location & she has made my multi-phased move a breeze. I successfully retrieved my belongings from my storage units incident free. I will HIGHLY recommend this location to my network for moving storage, supplies, and vehicles!
Rozeita C | Expérience généraleGreat Service
Guy A | Premières impressionsExcellent, Accomodations for my Storage Belongings.
Mark D | Déménagement en ligneGreat service always! Thanks
Timothy W | Premières impressionsBrandi and the entire staff were truly awesome from the beginning to the end. I will definitely use them next time. And on another note I have rented truck's from this location many times in the past and coming from powder springs I drive past at least 8 locations just to get to this one because their customer service is great.
Reginald W | Expérience généraleYour best team of employees are at this location
CAROLYN J | Premières impressionsI’ve had nothing but pleasurable experiences here.
Travis S | Premières impressionsGreat Experience.
STEVEN B | Expérience généraleGreat experienced. Cannot complain
Lisa G | Expérience généraleBRANDI AND HER STAFF ARE THE BEST PEOPLE IVE ENCOUNTERED IN A U HAUL LOCATION EVER💪🏾💪🏾💪🏾💪🏾THIS KENNASAW LOCATION IS ALWAYS ON POINT AND SOLVES ALL PROBLEMS THAT IVE HAD👍🏽👍🏽👍🏽👍🏽EXCELLENT TEAMWORK, i recently rented a storage for 3 months and also rented a truck for move in and move out so ive frequent the location regularly and has always been PLEASED
DEMITRA C | Expérience généraleVery nice experience! A++
Patricia J | Expérience généraleVery professional
William T | Déménagement en ligne