Évaluations des clients U-Haul Moving & Storage of Kennesaw

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Kennesaw

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christopher t. le

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everything went great !!

Patrick M. le

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Truck was not fit to dr ive. Very unsafe I was given this truck because it was one way and they wanted to get rid of it...what a joke

Jerod H. le

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Le client n'a pas laissé de commentaire.

Jessica H. le

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Le client n'a pas laissé de commentaire.

BRITTNEY B. le

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The storage rooms should be open later on Fridays. Also with the surplus of moving trucks, it’s hard to navigate parking.

weymouth h. le

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Le client n'a pas laissé de commentaire.

Andrey D. le

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Very helpful staff who made the transaction enjoyable with their informative disposition

daryl p. le

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Le client n'a pas laissé de commentaire.

Emily M. le

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The drop off location was EXCELLENT!! They took care of EVERYTHING!!

Bill M. le

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I had to wait for several minutes inside the store to rent a unit because there wasn’t any associates in the store. Other than that they were friendly and helpful once they came back to the store.

Andrea H. le

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Have the rep explain the after hours checkin process. We were unaware and put the key in the drop and it asked for a picture of the dash. Then they charged us for another day even though the truck was dropped off the same day. Also that the rep would not be eating at the counter. They were childish and unprofessional.

Carroll p. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

Taylor B. le

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The equipment was faulty and customer service wasn’t good. My trip was delayed 3 hours because of a tire blow out. The road side assistant had to replace all of the tires because he told me that they were too old and not safe to drive on. The 3 hour delay this trailer cost me and the 5 other people I was traveling with turned our 4.5 hour trip to a 7.5 hour trip. I was only supposed to rent the trailer for 24 hours but since the delay occurred, I wasn’t able to return it at 5:00pm on the scheduled return date. Instead, I returned it early the next morning at 9:00. I showed the manager at this location the pictures of the blow out that forced myself and the crew of 6 to be stuck on the side of the highway at 11:47pm. All she did was not charge me for the extra day that I wasn’t able to return the trailer because I couldn’t make it before closing. This delay ruined our trip. I know this trailer Is faulty because after waking up the the morning of the trailer return, the same tire side and location was flat again. Making the entire trailer rental complimentary was expected but never transpired.

Catherine M. le

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Le client n'a pas laissé de commentaire.

Ralph G. le

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Le client n'a pas laissé de commentaire.

Kimberly W. le

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Le client n'a pas laissé de commentaire.

Terence B. le

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Le client n'a pas laissé de commentaire.

Debra L. le

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Le client n'a pas laissé de commentaire.

Monica B. le

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The equipment was clean the only issue was the back end of the 15 ft uhaul pulled severely to the right. Upon return I informed one of the employees and he said they will check it out.

Darren B. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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There's nothing you can do I wouldn't change anything very professional

Otha B. le

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Good service, the usual, we've used them before.

Peter P. le

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Nothing! Everything went well.

shane b. le

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everyone was wonderful and very helpful. love u-haul shane boyd roswell,ga.

Terry D. le

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buzzer at front door to alert workers.

Timothy V. le

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Easy drop off.

John B. le

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Le client n'a pas laissé de commentaire.

Anthony B. le

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Le client n'a pas laissé de commentaire.

STEVE K. le

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All Good!!

Jeff D. le

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Upon arrival (8am - Saturday) there were 6 people in line and 1 person working the counter. The line quickly grew to 14 (still only one person working the counter). Whoever does the scheduling at this location is sadly lacking in scheduling skills. Upon returning the trailer at 2pm +/- there were about 8 men working the yard. Again, scheduling is pathetic at this particul location.

STEVEN E. le

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Le client n'a pas laissé de commentaire.

Adam T. le

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There were only two problems regarding this rental. There was no cordnation at the location to keep things moving smoothly. It was go in then out then back in. The second complaint is regarding wait time to reserve the trailer. I was on hold for 45 min without anyone picking up the phone on the corporate reservation line. then when I called the location after completing the reservation I was put on hold for 10 min and connected to a call center not even the store. I HOPE this was just a fluke and this is not going to be the new trend because I have never had a problem before.

Elizabeth S. le

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Le client n'a pas laissé de commentaire.

deanne f. le

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From start to finish, the staff at this facility were outstanding! They were personable, friendly and professional. The storage facility was very clean with lots of carts available.

Monica A. le

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Renting the space was easy. All charges were explained. The unit was shown and the entry was explained. Thanks for positive experience.

shannon d. le

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Was expecting to receive free storage promotion but didn’t

STEVEN H. le

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none

Kynisha S. le

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Awesome team!

Erin B. le

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Evey one was so nice and helpful I would use this uhaul ever time thank you for all your help

Tammy F. le

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Was a good place.

Robert C. le

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The staff here is amazing. Jonathan went well above and beyond to help me thank you .

ross r. le

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The staff did a great job.

Sarana h. le

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Great customer service. Clerk went above and beyond to meet my needs even in short notice.

Liza R. le

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Excellent service!

Edward R. le

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I had automatic pay with a payment date of the 19th. I moved out on the 18th but U-haul claimed the payment date was the 17th. Improperly charged for a full month ($192.00). I tried to resolve.

Ruth G. le

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My storage unit was very clean. The staff was very professional and helpful with my truck rental and storage unit rental.

deborah m. le

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I will definitely use this storage facility again if the need arises.

Eric C. le

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U-haul made it easy to rent a vehicle and gave me my first month of storage free at a time when I really needed the convenience and break from cost. They were easy to deal with and helpful.

Laurie Y. le

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Very good service, but my name was spelled wrong and the wrong phone number listed and given to the delivery woman.

Janith G. le

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Curtious, friendly and extremely professional.

Edward R. le

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Very very very nice people! Please give them a pay raise for their hard work.

JeReyna S. le

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My u box was delivered late box damaged and my items damaged they gave me the run around, transferred me back and forward and still didn’t fix the problem I want my money Back such terrible business!

Mindy B. le

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Brandy was exceptional and made our first time storage rental easy to understand and answered all of our questions thoroughly. Would recommend the Uhaul storage to any of our family and friends.

Kelly L. le

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Alexis the Ubox deliverer was excellent!

Monica s. le

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Staff was very helpful and informative.

TIMOTHY C. le

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People in the office always helpful, friendly and kind. A great experience if you need storage. Thanks!

William A. le

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Front Counter Staff very friendly, courteous and knowledgeable.

Aprille T. le

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I switched to have my pod delivered rather than dropped off at the facility. They were super friendly and helpful to make that arrangement. The woman who delivered the pod was awesome!!

BRUCE R. le

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I was a rental custodies 2 years and paid the final bill in full $159.95 and I moved out on the 15th only to be told they would keep the full amount and not prorate the amount.

Frederick J. le

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I used a truck and three Pods, the pods contained everything from fine china to garage tools weighing hundreds of pounds. Nothing shifted during transport, nothing broken in any way. A first!

Stephanie S. le

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Staff was very helpful and communicative when I was ready to have my U-boxes delivered after a cross country move. I appreciated having one less thing to worry about!

Henry B. le

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Do not use the Upod service from this location.They misplaced my box multiple times and also had it assigned to another person. Luckily I had a lock on it to prove it was mine.

JESSICA F. le

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I'm happy with everything about U-Haul, EXCEPT that my U-Box was not ready for access the day and time of my scheduled appointment. I had to come back the next day, so that was a big inconvenience.

Brenda V. le

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My recent experience was disappointing. It's ridiculous that none of your people can be reached directly when working on a problem! I was over charged. It took an inordinate amount of time to resolve.

Marlissa E. le

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This Uhaul has bad customer service. I advise you to use a different company when it comes to using Uboxes.

GARY L. le

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Staff is incompetent. Was quoted one price then charged more. Credit card was charged 2nd time without authorization called the Manager several times and left messages, he would not return my calls

Mark J. le

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N/A

Marcus B. le

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Great service, the only issue was it took a week for uhaul to take back the empty container

DEBORA P. le

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Great customer service

john h. le

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The storage unit and the rental office for the trucks together very convent , what you need is there for you. Very very good.

Katherine M. le

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We had a great experience using both the U-Haul truck and renting a storage unit. Would highly recommend them.

Rhonda F. le

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Highly recommend this company. The employees were very friendly and helpful. Thank you

Tawnee W. le

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The service at the counter and by the Ubox drop off staff were both amazing. However I was never notified if my Ubox has been picked up and stored yet and it has been 2 days. On hold 15+ min twice

roy r. le

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Staff friendly and returned phone calls! They worked with me on the tight deadline with moving in.

Jarveen P. le

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I am unable to comment on the facility because I did not visit your location. However, your driver Alexis was great! She was pleasant, fast, communicated well and was easy to work with!

Jack V. le

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The people behind the counter do not know how three ubox process works. It took 3 tries to get my ubox out of the "warehouse"

diane w. le

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No problems at all

Carol W. le

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Very good experience !

Marion D. le

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The customer service was really good. The delivery person did a great job, she went the extra steps to place the box where I needed it.

ERIC B. le

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Did a nice job with my unit

Ellen L. le

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My u box was not delivered on the date Uhaul Committee to delivering. Received 2 calls telling me it would be delivered on Friday 9/28 but it wasn’t. Couldn’t get anyone to answer the phone x2 days.

shani M. le

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I was charge for an entire month when I was only trying to have my things shipped there and picked up

shirley s. le

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Keep up the good work fast service and wonderful cheerful staff.

sarah f. le

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Excellent service , the best in the market. Highly recommended. I'm very pleased with Uhaul customers service. !!!

AMY A. le

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thank you

Cynthia J. le

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Good job

James F. le

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na

Amanda B. le

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I would definitely use this facility again if the need arise. There are other storage companies closer to where I live but I wouldn't consider them at all. I felt safe and secure at U-Haul.

ANNIE M. le

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U-Haul changed delivery date 1 day b4 planned day with a call and no msg left. I was given Incorrect info that I couldn't pickup the U-Pod w/my truck. I inconveniently picked-up the Pod 5 days later.

Debbie J. le

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We did not go to the facility. Our Uboxes were delivered promptly and picked up when scheduled. The employee was courteous and efficient. It was an excellent experience.

Matthew F. le

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Very helpful and kind staff.

Benjamin H. le

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Everything was great through my storage experience, however I did notice two different people that didn’t seem to own a storage unit just walking around the facility and then left when I saw them.

BOBBI C. le

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The service was excellent but.....the reservation isn’t until September 22.

tricia f. le

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We had a hard time getting ahold of people to help us schedule a time to pick up our Ubox. The local store never answered the phone and the main customer service # gave varied answers to our questions

Shannon P. le

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Belinda the assistant manager is so rude and does not know how to treat customers. First she needs to go get a facial and then take a training course on how to handle customers.

MARSHA F. le

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Great overall experience

Anthony T. le

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All of the staff that I interacted with were very friendly and helpful.

hannah w. le

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The staff and manager, Rob, were outstanding!!!

Mildred S. le

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"killer" deal breaker:was never informed that prices increase. Only found out after already moved in.You dont do business like that, especially to people on fixed income like me.

Drago P. le

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The overall experience was great. If I move again, I will use U-hail. It would have been better in the U-boxes were picked up earlier. It took a week to pick them up after we finished unloading.

Benjamin H. le

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Everything was great, reservation over the phone let me know all that I needed and the transition into storage and returning the truck was simple and easy. Had to change my return time with no problem

Leon R. le

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My experience at U-Haul was a good one. The staff was friendly and professional. I would not hesitate to use them for any of my future moving or storage needs. L. J. Reed.

DACIA S. le

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No comment

Manuel G. le

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Very good service thank you verry much.

ELVISA T. le

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I had a HORRIBLE experience here. Every single time that I needed to access my UBOX I had to wait. And there are not enough certified fork lift operators. I hated it ,it was very annoying. Hated it!

Donigan t. le

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Good place for storage

Laurence P. le

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thank you, I was very well pleased with every thing

Mike S. le

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The U-Box was the perfect solution to my temporary storage needs. Scheduling was hassle free, and the delivery and pick-up operator was cheerful and helpful, and on time!

ROSE C. le

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The U-Boxes I rented were just perfect for my needs. They were delivered and picked up by Alexis and she did a Great Job. She was very Professional, well skilled and knowledgeable about the service.

Caretta S. le

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Nice, Friendly staff and knows how to communicate the process to you. Ubox delivered without error & no damages.

SYLVESTER J. le

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Awesome service

Donald B. le

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Affordable space

Mary D. le

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We had no issues with our UBox rental. Staff and employees are helpful, and friendly.

CHERYL T. le

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They were under staffed. I waited more than 30 minutes. The agent was new and not familiar with exactly what to do.

Michael C. le

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7pm closing for the storage access wasn’t ideal. I work until almost 6pm, so trying to get to the unit in time when I needed to was nearly impossible. That was the only downside to using the facility.

IRVIN F. le

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It has been a pleasure doing business with this company.

amar r. le

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Manager was not friendly at all. Otherwise staff was very friendly. Manager is a jerk that is not personal at all.

william h. le

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New woman associate was very accomadating

Colleen M. le

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uhaul installed ball and hitch came unscrewed while towing