Customer Reviews for U-Haul Moving & Storage of Killeen

Évaluation :

4

Access hours should not be the same as store hours.

Évaluation :

3

The truck needs new windshield wiper blades badly. The lights in the bed of the truck did not work. We tried multiple times and never got them to work. The guy that waited on us told me the place I requested to return the truck was not an option on his screen, even though I told him exactly the name and location of the place. We have returned trucked there previously and was the most convenient for us, He said " I'll just put customer doesn't know where they want to return the truck on the contract" - and then I'll have to call before I can return it. So I called - waited on hold for 10 minutes and then the lady said i was good to go and had no idea why they couldn't find the location since it came right up in the system as I said it would.

Évaluation :

3

Clean the vehicle and inspection before giving it to a customer. The vehicle smelled of cigarette smoke and had weed buds in the center cup holder..Offer a clean vehicle option instead of having them wait for it to be emptied out.Also customer service can be better by store personnel.

Évaluation :

3

Once again the customer service agent was rude I only was asking a question she rudely responded I can only work with one customer. Terrible service.

Évaluation :

5

Margret the front desk person at this location is very pleasant and very knowledgeable. She multi tasked very well.

Évaluation :

1

Check engine light was on and the truck was acting up when you put it in reverse

Évaluation :

3

Very nice people and friendly quick service,we were up and running very quickly.

Évaluation :

5

The gentleman came right out, unhooked the trailer and I was off. I couldn't believe how easily the return was.

Évaluation :

5

Customer service was excellent and the equipment I needed was available and well maintained. The service representative was very professional.

Évaluation :

3

I rented a trailer to get from Los Angeles to Texas. It was 1490 miles and the rental was for 6 days. I made it in 3 total days and returned the trailer giving u-haul the ability to rent it out again 3 days early. You should at least consider giving a partial refund since if you rent it over the next 3 days, you are paid double for them. The price on the trailer was ridiculous.

Évaluation :

3

We requested a dolly. The store didn't have any and didn't offer to call another uhaul to see if there was one at another location. Multiple things were broken on the truck we rented too. I'm glad we were only inconvenienced for a few hrs. Do better uhaul.

Évaluation :

4

The gentleman that met me in the parking lot was very friendly and took care of me quickly.

Évaluation :

4

Todo bien y rapido

Évaluation :

5

Great customer service and well maintained equipment.

Évaluation :

2

Placed reservations online. Things just add up as to process- familiar with U-Haul procedure… just didn't click. There appeared to be other employees on property but there was no activity/service being performed. The employee that put the trailer on hit my truck the first attempt to connect on trailer hitch! Instead of using equipment available he lifted the trailer manually! Which appeared to be more than he was able to do re: first attempt hitting truck. He checked all lighted /connection etc for me to find the left rear light didn't work when we checked everything on return trip (then dark enough to need lights on). Asked this location's return requirements as to where to put trailer and where the equipment would be for trailer removal. He proceeded to tell me to bring muscle with me… no equipment available! Thank goodness I knew what I was doing. Then when going in “again”… as he apparently finish everything… no apology was made as to hitting my truck… said he punched his hand/finger when putting trailer on! Really?!?!?!?!? For all the years I've used U-Haul… for equipment and storage… this was definitely a time I WAS NOT IMPRESSED!

Évaluation :

2

I checked in online and simply needed to go in and get the supplies i ordered. Once at the counter, i was told i needed to redo everything on my reservation/contract. Drivers license, payment, identification verification etc. The process took about 30 minutes, of which i was paying for. The person at the counter spent about 5 minutes looking for the key because it was misplaced. They didn't add the blankets or dolly, as i had previously reserved. Shit show.

Évaluation :

5

You did perfect. Just keep it up. Thanks

Évaluation :

5

Very friendly service. I was in and very fast

Évaluation :

5

Ryan Morquecho and Ryan Bing were very customer friendly and knowledgeable. 5 Stars

Évaluation :

5

Check the transmissions on the vehicles ... the one that I had had to rev up to over 4000 rpm to shift and, when it did shift, it jerked so badly I thought the transmission was going to fall out.

Évaluation :

1

Customer assistance

Évaluation :

3

Truck door had problems off and on

Évaluation :

3

Pros: Picking up the vehicle was fine. The female rep was very helpful at multi-tasking both in person and phone customers. Cons: Hire more employees. The drop off and in person closeout was horrible. After using the after hours instructions, I tried to confirm the final close out via phone the next morning. Male rep had myself (and many other customers) holding on the phone for which he never came back on the phone. I then had to come in person to ensure my ticket/contract was closed out.

Évaluation :

2

Service was mind blowingly slow. Need more employees. Was really awful. 2 employees were nice but goodness they needed help.

Évaluation :

3

Service à la clientèle

Évaluation :

5

Merci 

Évaluation :

2

Not the best customer service, storage units not lit so it was hard to see inside.

Évaluation :

1

They charged me a late return fee even though I had returned on time.

Évaluation :

5

My first time and the best experience I've have U-HAUL THE BEST !!!!

Évaluation :

4

THIS location was good, however, the FIRST location you sent me to was horrible. 3501 E Central Expressway needs a new manager. Michelle Mitchell is disrespectful and condescending. I had to call Uhaul and make a complaint as well as go to another location just to get a car dolly like the same one I just rented 2 days prior

Évaluation :

1

The agent asked how far I would be traveling. I answered maybe 10 miles away. The van rental was around 42.00. I drove the rental 16 miles there and back just to find out I would be charged 48 because I went 6 miles over predicted. I was bit informed at the rental that the mileage there and back. I was asked how far away I would be going, not how far there and back. In short the extra 6 miles cost more than the original rental. I would not recommend U-HAUL to anyone for this poor customer service and I will make sure all of Ft Hood knows about this with a recommendation not to use U-HAUL's services.

Évaluation :

4

Fast, efficiently, friendly

Évaluation :

1

They were understaffed, the truck I was supposed to get was trapped so they changed my truck because the guy didn't want to move the other trucks and the gas level was wrong. The truck shook over 35 and the brakes were going out and you could hear the leaking of the air in the brakes.

Évaluation :

1

Was given a truck with less than a quarter of tank of gas however, the paperwork provided at pick up, stated the truck had more than half a tank. Images were shown to multiple employees yet no reimbursement was provided considering the tank was filled behind what the original paperwork stated (more than half a tank) due to fear of paying additional fueling charges.

Évaluation :

3

The location i reserved equipment was not open at the time of my pick up nor did the answer my calls. New location accommodated me but average customer service.

Évaluation :

4

Dirtiest windshield inside I've ever witnessed.

Évaluation :

1

Had 2 tires that needed replaced before i could depart for the trip, also had to buy some dot 3 brake fluid because the brake master cylinder was completely empty.

Évaluation :

1

They charged me three times

Évaluation :

1

I was in a rush this morning trying to get my things out of my storage unit before I remember I needed to take a picture of the gas hand was on 1,9 but on the paperwork it said I left with a full tank so when I got back I was told I had to fill up the tank or I would be charge and I also had to wait more then 25 minutes to get the uhaul inspected before I could get a paper receipt please make you your employee are making sure the paperwork is right because i shouldn't have to go behind them to make so they doing there job

Évaluation :

4

Please update your website to reflect the TRUE current hours! There is no access at 5am, and that really messed me up. I have mentioned this several times, and yet it still isn't fixed!

Évaluation :

5

I shouldn't have been charged a cleaning fee when the previous renters are the ones who dirtied the truck, abba I posted pictures before I took off in the truck

Évaluation :

5

Great service excellent storage /. No complaints If I could I would use same facility. Thank you. Clyde Williams Phd.

Évaluation :

2

I was handed th free keys and told "there's your truck". We did not do a walk around inspection together. I forgot to check the tires. I returned it with a flat and have no idea if i picked it up that way because the truck is a dually and looks normal even when one tire is empty.

Évaluation :

2

Truck smelled bad and was in poor condition, was very concerned it would make it to final destination. Was fortunate that it did but was making a lot of noise that did not sound good

Évaluation :

5

Keep it up!

Évaluation :

2

They were not prepared for us at our appointed time to pick up the trailer, then we had to drive across town to have the ball joint flipped around. And this is all after the mechanic installing the tow package damaged my exhaust system on my car and we had to get that fixed. Manager is very nice woman, the location is not great though

Évaluation :

4

Exterior of the truck was dirty. Had to clean the windshield before driving to my destination.

Évaluation :

5

Friendly, courteous and efficient service!

Évaluation :

5

The lady there was great she help me. Went over and more to help us out

Évaluation :

5

The gentleman who assisted us came out promptly and had us on our way. I would have liked for him to give me the hauling attachment from our car instead of me needing to take it off. Other than that, Great!

Évaluation :

1

the clerk has a flat affect unfriendly and not welcoming

Évaluation :

5

No complaints

Évaluation :

5

UHaul associate (Mgr?) at pickup point in Killeen TX (on Rancier Rd) was very professional and courteous.

Évaluation :

5

Everything went smooth. The people at the business were helpful, friendly, and professional. A vehicle was ready for me on time. I purchased extra items to make sure that I was being safe to move a heavy item into my apartment. I found out that I didn't need the extra safety straps that cost me 22.00. They refunded me the 22 for the straps that I didn't use with no problem. I will recommend this location and business to all of my friends.

Évaluation :

5

It was overall a pleasant experience, but I feel as though Uhaul as a company should value their customers more. I returned my truck two days early and instead of being thanked or appreciated, I wasn't.

Évaluation :

3

Needs more customer service personnel. They only have one person lady helping with rentals inside the store and one person work outside to assist customers.

Évaluation :

5

I must say from the very beginning of this experience the staff has been very helpful, polite & informative. I hope I don't have to go through another experience as what led me to U Haul but I would use their services again & tell others about Ms. Margaret & her Crew, AWESOME GROUP OF PEOPLE 殺!. THANKS AGAIN.

Évaluation :

1

They went up on the storage rent didn’t tell me y or anything

Évaluation :

3

U-Haul website needs to reflect the actual facility access hours. It closes at the same time as the office and cannot be entered after business hours. Extremely inconvenient if a customer needs access after coming over from work or while moving. Had we known this, we would have used a different facility and saved critical funds.

Évaluation :

5

Ms. Dee was great!!

Évaluation :

1

Poor service and customer service

Évaluation :

5

Interacted with D (Deidra) she was pleasant, helpful, and very friendly, she answered my questions and helped me make the moving experience quick and pleasant. Returned a few more times over the following days and even met with the property manager (Margaret) great lady! Super nice and pleasant. This location has SUPERIOR customer service. Merci

Évaluation :

5

The 2 young ladys that worked there, handle my transactions with up most respect. Great job ladys

Évaluation :

5

The lady I had was very helpful and understanding . So was the whole staff that was in their they where very professional .

Évaluation :

4

Anger Ms Graham was a delight every time we spoke on phone and in person. She and her staff were always professional friendly and efficient.

Évaluation :

5

Excellence and quality

Évaluation :

3

Overpriced just like everything else in Killeen, TX

Évaluation :

3

Having more people up front to help customer would be great and help the line move a bit faster

Évaluation :

4

Employees were great, location was just okay

Évaluation :

1

I have called and emailed to cancel my unit with no response.

Évaluation :

5

Great customer service was awesome Thanks Margaret.

Évaluation :

4

I had no issues. The first 30 days was free and when I moved out there was no bugs. Great job uhaul!

Évaluation :

5

The team there was super helpful. Ms. Margaret was very patient and helpful in getting me what I needed. She made my day! Thank you

Évaluation :

5

Everyone was kind, helpful and very friendly. Above and beyond. If I could give 10 stars I would. Merci

Évaluation :

5

Cristina is an excellent manager and handled the stressful situation of high demand for the various services that she offered on a holiday weekend. Many of the new customers had high expectations and she was able to fulfill there needs. She was professional and pleasant to interact with.

Évaluation :

1

I lost my job and emailed y'all to let you know what was happening. I even called and was put on hold for long periods of time. Then you sold my belongings. I was trying to contact to work something out and got ignored. Then again I am white.

Évaluation :

5

I like it because it's got good security good lighting and you know your stuff is going to be safe it's a clean and friendly place and they answer all the questions you have and they try to help you and they even take you and show you the storage units thank you

Évaluation :

5

Thanks

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Margret is an excellent manager Thankyou

Évaluation :

5

U haul helped me like no other company would, and I appreciate them for working with me and getting me where I need to be. P.s. this is a real testimony not paid! I recommend them to anyone!!

Évaluation :

5

Merci

Évaluation :

1

Rude and disrespectful.... Especially the manager M.Gram

Évaluation :

5

Safe

Évaluation :

4

#1 I was so so glad you were opened on Sunday, which was very convenient for me to make the move. Merci

Évaluation :

5

Have Been going there and refer my friends to use the UHaul equipment and service

Évaluation :

3

They charge late fee three times a month which is ridiculous

Évaluation :

3

The workers were nice and friendly and the vehicles were maintained to standard. The storage containers on the inside were a little rough looking but overall satisfactory.

Évaluation :

3

Staff management wasn't to respectful. And conversation was a little misunderstanding.

Évaluation :

2

Takes forever to get anything done in side. The concrete sidewalk outside is uneven and forces your cart to hit cars parked in the spots. Will be shutting down my unit there and going somewhere else

Évaluation :

5

All the staff really friendly and very helpful, I appreciate all the help they gave me in order to store my furniture

Évaluation :

5

Staff is very friendly and help out with anything needed

Évaluation :

3

The truck rental experience was awesum but STORAGE ummm I only had stuff in 1 month and 2 days could not even get any money back for the rest of month but whatever sooo got things out and home had ROACHES coming out of my stuff never had any BUGS I should of known when I killed a ROACH in the hallway So maybe since there was no refund given you guys should use that for PEST CONTROL

Évaluation :

4

Pd 882 one way was kinda hoping to get some money back but didn't but did get a month free of storage and my only concern with that is I got a small one that was on top but wanted one on floor level but had no choice to take top my concern is safety it was very difficult to climb up that ladder with no safety features and could of fallen also seen roaches climbing on outside of wall you guys may want to call pest control but other than that I mean I got here so thanks

Évaluation :

4

The office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that's fine, I'm not to petty other than that it was good

Évaluation :

5

Even though we were stressed and everywhere, the woman that cashed us out was so good answering all of our questions,listened to us, and eased our worries. Great experience for my first time doing this

Évaluation :

5

The staff was very nice every time I came in. The manager (at least I think she was the manager) was extremely helpful and kind when assisting me with finding additional storage units after I took their last units at their location. She called around and found me the space I needed. She showed genuine concern and made my very hectic day a bit easier. Need more people in the world like her.

Évaluation :

5

Haven’t plms or happen with storage since 2019 so Great!

Évaluation :

1

Due to covid we have to wear masks. The staff was not wearing a mask. And they were eating... I brought it to their attention about the masks being necessary and they said " oh yea but" and continued eating.. Some 4 more customers came in without masks and they didnt tell them anything. I ecpressed how i had lost 2 family members of covid and 23 friends and maks were necessaty and they laughed it off... I stayed and used it only because i was already there and it was a convenient location.. You need to speak to them.. Thank you

Évaluation :

5

Super friendly staff

Évaluation :

5

Both the Manager and her Assistant were extremely helpful, professional and kind. The store was completely filled with customers returning and picking up their rentals, yet the employees maintained a very professional demeanor. They also kept in contact with the customers waiting in line, offering faster checkouts for those just dropping items off. We had a very good experience.

Évaluation :

2

Climate control very poor. Temps over 90 degrees common. Storage space very dark. Short hours offered limited access for anyone working a normal schedule

Évaluation :

5

Taylor was the best!

Évaluation :

4

Le personnel était amical et serviable. The door to my unit was a bit tough to swing open, but other than that my experiences with this uhaul location was positive.

Évaluation :

5

Margaret was great, professional and kind. She made it easy, i walked in feeling over whelmed and she was sweet and caring, Cynderella

Évaluation :

2

The staff was friendly but the manager is horrible. She has no customer service skills at all. EVERY interaction I had with her was negative which is one of the main reasons I moved my storage.

Évaluation :

5

Love the customer service

Évaluation :

5

Amical

Évaluation :

5

Excellent Services

Évaluation :

5

My only issue is having my card for payment manually entered by your staff. I really felt uncomfortable.Please correct this issue so that customers can swipe and then enter their pin number. Merci!

Évaluation :

2

In "97 it was dirty and run down. Reached out to corporate / regional office ( Nicole 512-865-4153) and never received an answer about concerns. Paying $106 for 8X8 is ridiculous.. Mgr not honest.

Évaluation :

4

She was good. But my overall Uhaul experience was terrible.

Évaluation :

5

good stay

Évaluation :

1

The Manager Margaret lied to me about pricing and charged me a completely different price than she emailed all my personal information to someone in a different state.

Évaluation :

5

This location seems to be operating under staffed however, I think they did a great job maintaining professionalism when other customers started to get frustrated due to longer wait periods.

Évaluation :

5

Very helpful and they moved fast to get me a storage.