Should have promo of some perks for clients that return vehicles 1) on time, 2) with extra gas, 3) rewards card, 4) rewards for recommending a friend
SERAFIN P.Customer Reviews for U-Haul Moving & Storage of Killeen
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice customer service
SHALANDRIA M.Horrible staff, the new female employee did all she could but the rest of the staff was horrible they were not friendly nor helpful. They gave me attitude when I came to them for a storage and they yelled at me because I wasn't dropping it off. And then they didn't have my storage reservation so I had to Go to a different location. The day of equipment drop off I waited an hour and a half because the only employee was the new female staff was the only one that showed up for the day. After the young female employee gave up struggling to help us she finally called the manager. Then the manager came in with her hair wrapped and in pajamas with a U-Haul jacket on came in and started to help. The poor new employee didn't have access to the key box so she didn't know what trucks were available and that could've saved her the struggle. This location needs to teach the lower staff in order to strive to be better but overall this location was all over the place and in my opinion making a bad name for uhaul.
Kenny P.Some major bull s**t! They will charge you 20 $some dollars for going over mileage. And 40 $some dollars per day for going over your turn in day. Don't do military discounts at all. We got quoted 1 040 miles and 5 days of use for uhaul rental and we turned it in within 3 days and 800 miles used but couldn't give us any money back from it! So they'll charge you like crazy for going over your limit but won't compensate you for going way way way under your limit! I turned everything in early and now they could renting the equipment I used and make double the profit, if I would've known I would have not turned it in. Screw that! but they really were not willing to change my quoted price!!! Way over priced 1 100 $for a 15 foot truck and a half tow dolly for pulling my car. And for the uhaul to sound sh*tty the whole drive. The truck itself had like 130,000+ miles and was a crappy truck over all. Next time I rather just go with “Penske†for a little more money and get a better and bigger truck for practically the same price. At least you get your money's worth with them. The workers in the Killeen, Texas location were so damn rude and could care less about their job. At least in Columbus, Georgia the older man who worked there at least was acting like he didn't hate his life and wasn't rude.
Ryen O.Mary provided excellent customer service. She was knowledgeable and made sure that my rental needed were taken care of in a professional manner.
KENITH C.Mary (the U-Haul rep.) at this location was super sweet and nice. Very patient and she assisted me in a way manner to get the UHaul I needed and time frame requested.
Jordan S.God bless you
ANANDKUMAR P.Boxes blocked the view of the check in/out counter
HILAIRE M.We were originally picking this truck up at another location but when we showed up at the exact time we put on the reservation, they told us that they had given away our truck and we would have to go across town to pick this one up.
Larry M.The mobile check in was very convenient! Staff answered questions over the phone. Very helpful! Thabk you!
Willie K.I was charged for an item I did not use
Adrianna Y.Can't do anything to improve this location. I get trucks there every chance I get
AJ's Moving and M.Very helpful and courteous personnel. Clean office areas and easy access to drop dolly off. They will fix the minor issue mentioned above befor the equipment goes out again. Overall an excellent experience and a good safe trip in spit of the terrible rain we encountered on the trip.
RICHARD K.I was overcharged with mileage and I have the paperwork that shows I was over payed. Who do I speak to about this?
William M.Just be more attentive when costumers are waiting to be serviced
ZACHARY L.Worst Uhaul Store i've ever seen.
CHRISTIAN D.It was close to perfect 😊
Virnell J.I reserved a 26 foot truck gave my credit card information, in advance and when I went to pick up the vehicle I was informed that they didn't have a 26 foot truck. After I had verified my reservation.
JUAN G.I just checked my credit card and I was charged an additional 20,00 $. I only used the car dolly for 2 hours and had returned it the same afternoon during business hours around 4:30 P.M.. Why was I charged the additional 20,00 $ when I returned it during business hours? I rented it for 24 hours and returned it within 2 hours.
NARBELITO L.The location I was supposed to get the truck canceled my reservation I'm assuming since I was running late... I would have really appreciated being notified because I had driven 1000 miles to pick it up
CAROLL M.I am owed 15 $for not having my reservation guaranteed. I was there from 2:55 and waiting in this long line due to only one person working. Then at around 4:30 two other workers finally came in to assist. This is crazy. I didn't get my van until 4:48. I understand there is customer service but the gentleman could of been a little firmer when handling customers.
Latrice D.One tire had an air pressure of 28 and the cab reeked of smoke. Location was clean and staff was friendly.
LAURA G.I had no issues. The first 30 days was free and when I moved out there was no bugs. Great job uhaul!
Michael W. | Expérience généraleDrop of location was great, was a real uhaul store an not a Third party like the pick up location.
Romeo C.Stay they way you are
sharmon V.The team there was super helpful. Ms. Margaret was very patient and helpful in getting me what I needed. She made my day! Thank you
nejuana p. | Premières impressionsMary was great!
Jeremy F.There was no truck there the size I reserved 2 months in advance. I had to drive 3 cities over to pick up a truck that could barely go over 50mph. I never received a text for where I should pick up. I went to several sites looking. Made my move late and help departed because of the delay.
cynitha W.Everyone was kind, helpful and very friendly. Above and beyond. If I could give 10 stars I would. Merci
cindy j. | Premières impressionsI suggest not making reservations when you don't know if the people aren't bring these vehicles back on time. Because when moving and you show up to find the vehicle they say they reserved hasn't been returned causes confusion.
Rosemary N.Truck had check engine light on. The truck body had a ripped that allowed rain water to get inside and damage My furniture
winston T.Reservation was accurate and ready
anne V.Staff was professional and friendly.
CHRISTOPHER C.Price was much higher then what was quoted over the phone.
ATTILA L.I had made the reservation and declined the optional coverages. The clerk added them back on without my approval and I got charged for them. POOR BUSINESS PRACTICES AND SHADY SERVICE! I WILL NOT BE RENTING FROM UHAUL AGAIN.
Dexter G.Absolutely the nicest and professional individuals I have met during my years of renting Uhaul equipment. They are very assertive and handled checkin quickly and smoothly
SUSAN M.No improvements needed.
Pamela C.Maybe less waiting time.
Sei C.The lady that checked me in was very efficient and thorough - and I was hooked up and gone in 15 minutes. She was very pleasant and professional.
Chris D.They do not honor appointment times and helped someone behind me in line when I returned my equipment. I will never return to this location.
Mark G.Hire more staff, help people with reservations first, train your staff better.
MATTHEW N.I reserved a truck online and l was the 1st person in when it opened. I needed to switch to a 10ft truck. I was told one was available but that it would take about 10 minutes to check in and clean up. This location was very busy and only 1 person working. 1 1/2 hours later I finally got a filthy truck. The manager finally came to the front of counter after the rush was over, decided to argue with me, telling me I didn't understand and she was trying to help. That wasn't true. However she said she would comp the milage "customer service" when the gal was finally checking me out, I was confused why she was asking me for milage estimate, I said the manager said she would comp the milage because of the long wait.. The gal had to confirm with manager,, however,, manager said milage rate would be at 34 cents a mile, no comp here! I just wanted to get the truck and get to work. I had the truck for 6 hours, but I received a text message 30 minutes after I left the premises saying I had to return the truck in 4 hours!!!WHAT??? It took almost an hour to return this truck, that poor gal kept asking the male working to help, he left twice saying he needed to chek something...I know this is long review but you need to know! I received my receipt, they charged me full price for milage. DO NOT GO TO THE UHAUL ON 102 VETERANS MEMORIAL, KILLEEN, TEXAS. THE WORST EXPERIENCE EVER!!
Karin H.Your web site didn't function well and gave the impression that the pickup point would be Gatesville Tx not Kilean tx.
John N.Still have not received my receipt from today's use
SHELBY H.Lady at counter was rude, there is no greeting like "can I help you" or "I'll be with you in just a moment" . Customers have to get the attendants attention and once given are interrupted by other staff or phone calls. Very frustrating experience.
WILLIE G.Big location with attentive services
DAVID M.I would certainly recommend this location but definately not the location in Temple.
ROBERT D.Employees on the phone. Overcharged me!!
Shervet T.I was so grateful that U-Haul staff at this location were working on Memorial Day, as my daughter was moving into her new home and she just had a baby, so things needed to happen quickly. The staff was professional, KIND, and gracious. I could not have asked for better service.
Kyle B.Cristina is an excellent manager and handled the stressful situation of high demand for the various services that she offered on a holiday weekend. Many of the new customers had high expectations and she was able to fulfill there needs. She was professional and pleasant to interact with.
Anthony T. | Premières impressionsNo actual content inside the uhaul however, the cup holder was sticky and looked like no one wiped it down, including the seats and steering wheel. We asked for a dolly and she said ok, we get home and no dolly. I drive back, after I waited on the phone line for 15+ minutes, all for them to tell us they have non available. Offered us a dolly that belonged to somebody else, with a wobbly wheel, sheeshh! So, we took the dolly, that didn't last long at all and we just bought our own! I don't come too this one at all , I was sent here because the one on central TX expwy didn't have any available. I'll never come back to this one on Veterans again! The employee wasn't bad, she just looked like she was ready to leave and didn't want to be there, nice to us though!
Jadine S.Thanks
Bernice M.This location was very easy to talk with and the equipment I needed was available. The tech was very helpful and professional. I recommend having 2 techs available in the morning, even if it's not so busy, just in case it is busy. There was a .moderate wait due to only 1 tech available. But she was proficient and courteous.
SONJA J.Not much. Killeen location for drop-off was perfect. Plus the uhaul representative was fast, efficient, and pleasant to work with.
JOANN S.I lost my job and emailed y'all to let you know what was happening. I even called and was put on hold for long periods of time. Then you sold my belongings. I was trying to contact to work something out and got ignored. Then again I am white.
Rebecca K. | Expérience généraleHad a very positive experience. Thanks for you assistance! Could'nt have done it without you. Je la recommande fortement.
RICHARD D.I like it because it's got good security good lighting and you know your stuff is going to be safe it's a clean and friendly place and they answer all the questions you have and they try to help you and they even take you and show you the storage units thank you
John S. | Premières impressionsThanks
veronica h. | Expérience généraleExcellent service à la clientèle
Joshua D. | Premières impressionsThis location is a happy and fabulous team. From the time you walk in, you can feel the friendly vibe from supervisor to staff. Thanks for what you all do.
ETTA B.I was there twice before I rented a trailer the lady who helped me she was very rude not Customer trained I ended up calling one if temple location n the lady who helped me there got all the reservation wrong then I called back n Staffphany finally got my reservation rite n I picked up on veteran memorial I really didn't wanna deal with the lady that it was rude n no help to me but to my luck there was another lady very helpful n very well train n Customer service her name was Sabrina Aguirre.
SILVIA Z.Margret is an excellent manager Thankyou
FRANK M. | Expérience généraleNot a thing
Louise B.U haul helped me like no other company would, and I appreciate them for working with me and getting me where I need to be. P.s. this is a real testimony not paid! I recommend them to anyone!!
Shaniqua R. | Premières impressionsGood customer service. Very Respectfully and pleasant.
ANNIE R.I was a little upset about how we were handled once it was time to drop off the truck. We were told that we could drop off at any location. When we arrived to the West Stan shulueter location, the lady did not display the best customer service. She did not apologize for the misunderstanding she brushed us off in a very unprofessional way. The lady was a black heavy set lady and that told us she didn't have space. She proceeded to say “ I don't know what to tell you, if I can't take it I can't take it.†She came out the door without empathy when she saw us. Uhaul as a company was not bad but her approach to the situation made me never want to use Uhaul again. Empathy and apologizing for the company's mistakes makes a huge difference.
TIERRA H.Uhaul is a rip off by the way it charges customers to rent equipment only needed for one day. Will never use your service again or recommend anyone else to use your service.
HEATH W.I brought the truck back early and the woker was supposed to check vehicle in well Apparently they put the key in the wrong spot so I get a call about turning in the truck i advised i turn the truck in early instead of them checking before calling me with nonsense.
MONICUE L.Merci
Alma F. | Expérience généraleRude and disrespectful.... Especially the manager M.Gram
jessica c. | Expérience généraleSafe
james g. | Premières impressions#1 I was so so glad you were opened on Sunday, which was very convenient for me to make the move. Merci
Alma F. | Premières impressionsHave Been going there and refer my friends to use the UHaul equipment and service
Thomas W. | Expérience généraleThey charge late fee three times a month which is ridiculous
James J. | Expérience généraleThe workers were nice and friendly and the vehicles were maintained to standard. The storage containers on the inside were a little rough looking but overall satisfactory.
Nicholas E. | Premières impressionsStaff management wasn't to respectful. And conversation was a little misunderstanding.
victor m. | Premières impressionsTakes forever to get anything done in side. The concrete sidewalk outside is uneven and forces your cart to hit cars parked in the spots. Will be shutting down my unit there and going somewhere else
Aaron B. | Expérience généraleAll the staff really friendly and very helpful, I appreciate all the help they gave me in order to store my furniture
REBECCA I. | Expérience généraleStaff is very friendly and help out with anything needed
REBECCA I. | Premières impressionsThe truck rental experience was awesum but STORAGE ummm I only had stuff in 1 month and 2 days could not even get any money back for the rest of month but whatever sooo got things out and home had ROACHES coming out of my stuff never had any BUGS I should of known when I killed a ROACH in the hallway So maybe since there was no refund given you guys should use that for PEST CONTROL
wendy j. | Expérience généralePd 882 one way was kinda hoping to get some money back but didn't but did get a month free of storage and my only concern with that is I got a small one that was on top but wanted one on floor level but had no choice to take top my concern is safety it was very difficult to climb up that ladder with no safety features and could of fallen also seen roaches climbing on outside of wall you guys may want to call pest control but other than that I mean I got here so thanks
wendy j. | Premières impressionsThe office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that's fine, I'm not to petty other than that it was good
Giovanni A. | Premières impressionsEven though we were stressed and everywhere, the woman that cashed us out was so good answering all of our questions,listened to us, and eased our worries. Great experience for my first time doing this
judy s. | Premières impressionsThe staff was very nice every time I came in. The manager (at least I think she was the manager) was extremely helpful and kind when assisting me with finding additional storage units after I took their last units at their location. She called around and found me the space I needed. She showed genuine concern and made my very hectic day a bit easier. Need more people in the world like her.
LATISHA E. | Premières impressionsHaven’t plms or happen with storage since 2019 so Great!
joshua d. | Expérience généraleDue to covid we have to wear masks. The staff was not wearing a mask. And they were eating... I brought it to their attention about the masks being necessary and they said " oh yea but" and continued eating.. Some 4 more customers came in without masks and they didnt tell them anything. I ecpressed how i had lost 2 family members of covid and 23 friends and maks were necessaty and they laughed it off... I stayed and used it only because i was already there and it was a convenient location.. You need to speak to them.. Thank you
Michelle S. | Premières impressionsSuper friendly staff
Leslie D. | Expérience généraleBoth the Manager and her Assistant were extremely helpful, professional and kind. The store was completely filled with customers returning and picking up their rentals, yet the employees maintained a very professional demeanor. They also kept in contact with the customers waiting in line, offering faster checkouts for those just dropping items off. We had a very good experience.
GREG H. | Expérience généraleClimate control very poor. Temps over 90 degrees common. Storage space very dark. Short hours offered limited access for anyone working a normal schedule
Christian I. | Expérience généraleTaylor was the best!
michelle o. | Expérience généraleLe personnel était amical et serviable. The door to my unit was a bit tough to swing open, but other than that my experiences with this uhaul location was positive.
patricia p. | Expérience généraleMargaret was great, professional and kind. She made it easy, i walked in feeling over whelmed and she was sweet and caring, Cynderella
cinderella f. | Premières impressionsThe staff was friendly but the manager is horrible. She has no customer service skills at all. EVERY interaction I had with her was negative which is one of the main reasons I moved my storage.
KIMBERLY W. | Expérience généraleLove the customer service
joy a. | Expérience généraleAmical
Courtney H. | Premières impressionsExcellent Services
Jaime S. | Expérience généraleMy only issue is having my card for payment manually entered by your staff. I really felt uncomfortable.Please correct this issue so that customers can swipe and then enter their pin number. Merci!
Tekila D. | Expérience généraleIn "97 it was dirty and run down. Reached out to corporate / regional office ( Nicole 512-865-4153) and never received an answer about concerns. Paying 106 $for 8X8 is ridiculous.. Mgr not honest.
NILKA E. | Expérience généraleShe was good. But my overall Uhaul experience was terrible.
Brandi T. | Premières impressionsMs. Margret was very knowledgeable and efficient. The store had a very long line and we had been waiting for about twenty minutes. Within ten minutes, Ms. Margret assisted all the customers and clear
ANGELA L. | Premières impressionsGot there late and the manager there let me still store my stuff plus the storage I originally got was to small and she gave me a bigger one with no problem..
Teresa V. | Premières impressions