Customer Reviews for U-Haul Moving & Storage of Killeen

Évaluation :

5

Great equipment and service! Extremely friendlly and helpful service!

Évaluation :

2

Gas tank was at 1/4 of a tank. Told them and was told if I didn't bring it back with half a tank I'd be charged. Only drove 15 miles, paid for more gas than I needed to. They didn't seem to care.

Évaluation :

5

Employees are great they get busy but do the best they can to help

Évaluation :

5

Safe

Évaluation :

2

Trailer was not hooked up correctly by employee and came off in the street as I left the driveway at the Uhaul location.

Évaluation :

4

#1 I was so so glad you were opened on Sunday, which was very convenient for me to make the move. Merci

Évaluation :

3

I returned the vehicle at the same gas level I got it but I was charged an extra 12 $for gasoline

Évaluation :

2

This location was fine .

Évaluation :

5

Easy to get to and return to item.

Évaluation :

5

It was great. I've used this place before and came back because it was so easy.

Évaluation :

3

I don't have any complaints about the two locations that I picked up and dropped off at all I will say about my experience in a negative light is that there are other locations I went to and their hours were before anybody with a quote-unquote 9 to 5 will be S.o.l if you excuse my language other than that fantastic great love them use them when I have to and they're always the best ❤️

Évaluation :

5

Have Been going there and refer my friends to use the UHaul equipment and service

Évaluation :

2

The employees took 45min to get my equipment on my pickup. They also charged my card 3x's for 1 transactions and has yet to correct it. The manager I spoke with was very rude and seemed more concerned with her child then customers service. Very unprofessional.

Évaluation :

5

Very cordial. I will recommend them.

Évaluation :

5

Very nice and helpful

Évaluation :

1

I was contacted yesterday with the claim that I hadn't turned the truck in. I returned it the same day. I turned the truck in with the odometer ending in 52. I was charged for it ending in 67. The transmission on the truck is going out. Could hardly get it to change gear.

Évaluation :

1

I waited for almost 2 hours to get a truck, not in line, but at the counter. I was in the process of moving and they call me telling me that they messed up the system. I had the contract in my hands, money was taken from my account. I went back to avoid any bullshit. They tried to charge me twice because they duplicated the reservation and forgot. After waiting another hour or so the manager greeted me and said "don't worry, I'll take care of you". She did not, she promptly left. The mechanic from the back came up and fixed it in two minutes. The truck had no gas in it so I had to fill it up. I drove it 58 miles making 1 stop for a water. Upon arrival, the trucks miles were recorded wrong, and I had to pay for 200 miles. Even with proof of a map, they refused to work with me. I don't want a handout, but I had already been almost charged twice initially. Now, I have to pay almost 3x the miles I actually used, filling the truck up with gas. Twice. This was an awful experience. For what I paid, I could have bought a box truck from CL. I treated the employees with respect and did not raise my voice, but I'm out almost 200 $over what I should have paid. I'm so relieved that I'll never have to use the Veterans Memorial u-haul again.

Évaluation :

1

Truck was dirty when I got it. Then they wanted me to clean it before I turned it in. Naw that aiint happening boss

Évaluation :

4

Change trucks

Évaluation :

5

Very helpful and explained it to me well.

Évaluation :

4

Margaret was Awesome!!! Friendly, kind, helpful. One of the best customer service experiences I have had with Uhaul. Super big thank you to her ❤

Évaluation :

3

Maybe don't charge so much

Évaluation :

5

Thank you for great customer service, and being considerate of my situation.

Évaluation :

5

No issues at all very helpful

Évaluation :

3

They charge late fee three times a month which is ridiculous

Évaluation :

3

The workers were nice and friendly and the vehicles were maintained to standard. The storage containers on the inside were a little rough looking but overall satisfactory.

Évaluation :

3

Staff management wasn't to respectful. And conversation was a little misunderstanding.

Évaluation :

5

Excellent service thank you

Évaluation :

1

no for a cash transaction 75 depite and the dude was on his phone the whole time

Évaluation :

1

I gave the man at the counter the entire itinerary for the whole trip and he wrote the contract for less miles that the minimum I could have accomplished the drive in so I started the rental in the hole. Don't even get me started on the state of you customer service reps. The rest is just too much to type out. If you would like to discuss it please feel free to give me a call at the number in the contract. However at this point I don' t think there ever be a time where I will use uhaul again.

Évaluation :

5

Everything was good

Évaluation :

5

We did got a service air bag warning, which I informed to the U-haul attendant when I returned the truck. I also noted that when I returned the truck the service personnel were ready to check and service the truck. Keep the good service for the next customer.

Évaluation :

2

Takes forever to get anything done in side. The concrete sidewalk outside is uneven and forces your cart to hit cars parked in the spots. Will be shutting down my unit there and going somewhere else

Évaluation :

3

Improve customer service

Évaluation :

5

Rep was pleasant and helpful

Évaluation :

4

Drop off was easy and customer service was great.

Évaluation :

5

Was given a truck with a cracked windshield. The crack was right in my field of vision. Made the 1000 mile move just a bit difficult, having to either crane my neck to look over the crack or slump down in the seat to under it. In pouring down rain and horrible road conditions (thanks Louisiana!), it contributed to making the journey quite unnerving. Truck also smelled of air freshener and cigarettes. Other than those two issues, I was very well taken care of. Customer service was excellent, and even though my truck wasn't ready at the appointed time and at the appointed pick up location, I was still able to get a truck from another location that was close by. We made it to our destination in one piece, so it's a win even with the issues.

Évaluation :

4

The staff were professional. Answer all my questions with no problems. Thanks too all of your people.

Évaluation :

2

The lady at the desk was not very friendly and need better people skills. She really need to know how to address the customers.

Évaluation :

5

Great quick service!

Évaluation :

1

Customer Service was so bad. The lady was extremely rude. And overall lazy. I love renting from UHaul but this location by far has very poor service.

Évaluation :

5

Everything was great and easy. Would definitely use Uhaul again.

Évaluation :

5

The lady who was helping us made the experience the best I've had with uhaul. Very helpful, knowledgeable and helped 4 customers all at once by herself.

Évaluation :

5

All the staff really friendly and very helpful, I appreciate all the help they gave me in order to store my furniture

Évaluation :

5

Great people's!!!

Évaluation :

5

The lady was super friendly and even apologized for the people at pickup.

Évaluation :

5

Over priced!

Évaluation :

3

Just be more prepared and knowledgeable on the computers and more time manageable

Évaluation :

4

This the second time I've used a car hauling trailer from U-Haul and both times, it worked great.

Évaluation :

5

Always rent trucks with a full tank of gas

Évaluation :

1

Fix the lock on the truck.... I would like a refund my items almost got stolen several times

Évaluation :

1

Very slow service

Évaluation :

5

Always have professional attitude and always courteous.

Évaluation :

4

Have more than one clerk working .

Évaluation :

5

Staff is very friendly and help out with anything needed

Évaluation :

3

The truck rental experience was awesum but STORAGE ummm I only had stuff in 1 month and 2 days could not even get any money back for the rest of month but whatever sooo got things out and home had ROACHES coming out of my stuff never had any BUGS I should of known when I killed a ROACH in the hallway So maybe since there was no refund given you guys should use that for PEST CONTROL

Évaluation :

3

The windows on the truck was so dirty you couldn't see clearly, other than that I was satisfied

Évaluation :

1

The girl working was DID NOT WANT TO WORK. I feel like it was a horrible experience from the moment I arrived until I walked out of the lobby. First off, the poor guy in front of me was rented the wrong piece of equipment and the lady kept making it clear that she would NOT give him a refund. Loudly. Then a few days before when I reserved my truck online, I also reserved a 7 $dolly with it. Well the lady then tells me they only have 10 $dollys and I can be charged extra. I told her I didn't feel like it was my fault they didn't have the equipment I reserved and then all of asudden she remembered they had a 7 $one in a truck and went outside to actually do her job. I feel like it was some type of scheme to get me to pay more? Even if it's 3 $more it was still the fact that that was her aim. Felt annoyed and ripped off leaving. After being there for almost an hour.

Évaluation :

5

Customer service was excellent very friendly and helpful

Évaluation :

4

Pd 882 one way was kinda hoping to get some money back but didn't but did get a month free of storage and my only concern with that is I got a small one that was on top but wanted one on floor level but had no choice to take top my concern is safety it was very difficult to climb up that ladder with no safety features and could of fallen also seen roaches climbing on outside of wall you guys may want to call pest control but other than that I mean I got here so thanks

Évaluation :

4

The office is clean it was the walls and floor was the storage room was dirty. I understand these storage have been used in years that's fine, I'm not to petty other than that it was good

Évaluation :

5

Even though we were stressed and everywhere, the woman that cashed us out was so good answering all of our questions,listened to us, and eased our worries. Great experience for my first time doing this

Évaluation :

5

The staff was very nice every time I came in. The manager (at least I think she was the manager) was extremely helpful and kind when assisting me with finding additional storage units after I took their last units at their location. She called around and found me the space I needed. She showed genuine concern and made my very hectic day a bit easier. Need more people in the world like her.

Évaluation :

5

Haven’t plms or happen with storage since 2019 so Great!

Évaluation :

1

Due to covid we have to wear masks. The staff was not wearing a mask. And they were eating... I brought it to their attention about the masks being necessary and they said " oh yea but" and continued eating.. Some 4 more customers came in without masks and they didnt tell them anything. I ecpressed how i had lost 2 family members of covid and 23 friends and maks were necessaty and they laughed it off... I stayed and used it only because i was already there and it was a convenient location.. You need to speak to them.. Thank you

Évaluation :

5

Super friendly staff

Évaluation :

5

Both the Manager and her Assistant were extremely helpful, professional and kind. The store was completely filled with customers returning and picking up their rentals, yet the employees maintained a very professional demeanor. They also kept in contact with the customers waiting in line, offering faster checkouts for those just dropping items off. We had a very good experience.

Évaluation :

2

Climate control very poor. Temps over 90 degrees common. Storage space very dark. Short hours offered limited access for anyone working a normal schedule

Évaluation :

5

Taylor was the best!

Évaluation :

4

Le personnel était amical et serviable. The door to my unit was a bit tough to swing open, but other than that my experiences with this uhaul location was positive.

Évaluation :

5

Margaret was great, professional and kind. She made it easy, i walked in feeling over whelmed and she was sweet and caring, Cynderella

Évaluation :

2

The staff was friendly but the manager is horrible. She has no customer service skills at all. EVERY interaction I had with her was negative which is one of the main reasons I moved my storage.

Évaluation :

5

Love the customer service

Évaluation :

5

Amical

Évaluation :

5

Excellent Services

Évaluation :

5

My only issue is having my card for payment manually entered by your staff. I really felt uncomfortable.Please correct this issue so that customers can swipe and then enter their pin number. Merci!

Évaluation :

2

In "97 it was dirty and run down. Reached out to corporate / regional office ( Nicole 512-865-4153) and never received an answer about concerns. Paying 106 $for 8X8 is ridiculous.. Mgr not honest.

Évaluation :

4

She was good. But my overall Uhaul experience was terrible.

Évaluation :

5

good stay

Évaluation :

1

The Manager Margaret lied to me about pricing and charged me a completely different price than she emailed all my personal information to someone in a different state.

Évaluation :

5

This location seems to be operating under staffed however, I think they did a great job maintaining professionalism when other customers started to get frustrated due to longer wait periods.

Évaluation :

5

Very helpful and they moved fast to get me a storage.

Évaluation :

5

Nice!!!

Évaluation :

5

Ms. Margret was very knowledgeable and efficient. The store had a very long line and we had been waiting for about twenty minutes. Within ten minutes, Ms. Margret assisted all the customers and clear

Évaluation :

4

Very helpful with my transition from. Florida to Texas. Thank You.

Évaluation :

5

Got there late and the manager there let me still store my stuff plus the storage I originally got was to small and she gave me a bigger one with no problem..

Évaluation :

4

Great job

Évaluation :

4

Very good service for me despite the previous reviews I saw. Margaret was very informative and straight forward.

Évaluation :

5

The manager went out of her way to get us the correct storage lockers. My belongings were in a clean safe facility. Easy transition. The office runs a bit slow but it's ok. Everything was awesome

Évaluation :

2

They sold me a tow hitch , then hooked it up,upon return to get same trailer she said it was the wrong one and it would cost to get another one.

Évaluation :

5

The lady who checked me in was very professional, knowledgeable, patient and helpful. The whole process couldn't have went smoother. Thanks Uhaul for hiring great people.

Évaluation :

1

I clearly told the representative I needed a storage unit. She chose a storage locker. Yes, a locker. It was so strenous loading tuff boxes onto a ladder into a locker. We rented for 39 minutes! Sad!

Évaluation :

5

The lady who hooked us up with kayla,jay,shannon! God sent, On a scale of 1 to 10, this experience was a 25. Really 25. Rite size storage unit, EXCEPTIONALLY HELPFUL PEOPLE GETTING US TO SETTLE HERE.

Évaluation :

5

The only issue I had was my EMERGENCY CONTACT was sent a collection letter when I was late. That's not what they are for. A late payment is not an EMERGENCY CONTACT issue.

Évaluation :

2

Only had one staff person working, during the busiest time of the day!

Évaluation :

1

The manager, Margaret Graham, was very unprofessional and confrontational as if I had done her something personally. I was threatened to have the police called on me due to policies not being explaine

Évaluation :

1

Place was horrible

Évaluation :

1

I reserved a Storage unit weeks in advance. When I showed up to transfer my stuff in the unit, Uhaul had leased the unit to someone else while I was listed as the leaser. It was a bad experience.