Customer Reviews for U-Haul Moving & Storage of Kingsessing

1 820 évaluations

5744 Woodland Ave   Philadelphia, PA 19143

(215) 883-7200

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(215) 883-7200

5744 Woodland Ave
Philadelphia, PA 19143

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Rat infested, had to throw away a lot of my belongings due to this infestation. Raised the rent to address the problem to no avail. The staff is extremely unprofessional.

Tomasine H.  |  Expérience générale 
Évaluation :
5

All went well

Jerrold B. 
Évaluation :
5

The service was outstanding and assertive great smiles and assistance I will definitely recommend this U-Haul to a friend. In the beginning I was thinking about going to a different one but happy I decided with this U-Haul location, thank you

Brenda H. 
Évaluation :
5

Rien

JENNIFER B. 
Évaluation :
5

Jordan the general manager was amazing ! Also I had to stop at 61st & Lancaster I was helped by Nigel he is a great problem solver very good customer service

Candace B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanell B. 
Évaluation :
4

Be sure the truck already has gas in it

Brenda H. 
Évaluation :
5

The gentleman at the front desk was fantastic - professional, friendly, and so helpful. Give that man a raise.

Judith P. 
Évaluation :
5

Excellent COUSTOMER service

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
4

Jordan the store manager ID amazing!! He truly went out his way to assist me with my u box rental! Thank you for your hospitality. Tori, the office assistant is also friendly and willing to help provide the best customer service care.

Gwen A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tianna R. 
Évaluation :
1

This location is very terrible. I was given a mechanical faulty truck and was returned. I was told the truck tank us empty and the when i bring it at back at quarter level, I will be credited $25. Which I never got. My receipt sent the next day after I requested it.

MOHAMED W. 
Évaluation :
5

Friendly and professional

william J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROY LADD L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tionna D.  |  Expérience générale 
Évaluation :
5

The staff was kind, & helpful, to my needs considering the tragic experience I had going on. I had never experience people in a work place so concern of my feelings. Thank you for having such loyal employees.

COHOWA E.  |  Premières impressions 
Évaluation :
5

Give me a truck that not going to keep cutting off !!!!!! My truck killed my moving plans. Please send a discount so I will not have to rent trucks multiple times.

SHARIF H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvette P.  |  Expérience générale 
Évaluation :
3

Half the time it was difficult to reach staff at this location, or sometimes someone would answer but they didn't know the answer so they advised to call back the following day. They need more staff to answer the phone and coordinate pickups and moves. Or always have someone there who can answer Ubox questions. There was a delay in getting my U-Box onto a hitch and ready for pick up from the movers. This happened twice. Seems there needs to be better communication between the schedulers and the pickup location to get the Ubox ready in time for the mover.

Lori L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eneca W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rian F. 
Évaluation :
5

U have to print the receipt online bigger overall perfect

Delphine S. 
Évaluation :
1

The truck I reserved was not available so the new manager Jordan did try helping with that problem. Then we found mouse droppings on my furniture and boxes. It was disgusting!!

THERESA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
5

I want to thank the office and staff for all they do helping

luz F.  |  Premières impressions 
Évaluation :
1

The 10” truck that I reserved was the WORST 10” truck that I have ever gotten from them. The truck was super hard to start because something is wrong with it. The back didn't latch to close so I rented a truck for nothing. I made the complaint to the worker there and she told me I could only get refunded 20$ and I didn't get my refund. This place is the worst and I will NEVER come back to this one again. I will definitely be taking my business somewhere else.

DKQUAWANA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda R. 
Évaluation :
1

The woman who checked me into my U-Haul was extremely rude and dismissive. She refused to explain to me the charges on my rental. Even after I pleaded with hey several times, that I needed an explanation. She was extremely frustrated because she was working alone, but chose to take it out on me. Very mean, and and extremely poor attitude.

Che B. 
Évaluation :
5

Excellent customer service 👏🏿 👌 👍🏿 Thanks very much for your time and consideration.

Deborah G.  |  Premières impressions 
Évaluation :
5

No comments

PATRICIA A. 
Évaluation :
1

My experience was horrible from the start. However the manager knew I wasn't pleased and did his best to resolve my issues. Unfortunately I will never come here again.

Ramon R. 
Évaluation :
3

s/o

Morgan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrin w.  |  Premières impressions 
Évaluation :
5

Everybody was kind courteous and professional

Daymon J. 
Évaluation :
3

The service was good. The woman was pleasant. The 20 foot U-Haul truck was all banged and the 2nd truck they gave me was dirty and we needed to clean and mopped the back of the truck. Next time I hope this does happen again. Thanks

Carmen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN R. 
Évaluation :
3

The staff was very nice and friendly. Was just disappointed to find the truck so dirty and smelling like a spliff. There were glass shards from a broken window in the side pocket and an empty drink in the dashboard and just corroded dirt everywhere on the dash, floor etc. maybe they are understaffed idk.

Kristin H. 
Évaluation :
4

The equipment needs to be better maintained for example there was no light inside the cab . Many dings could have have been fixed.

Brian D. 
Évaluation :
5

The service was great. Jordans team was awesome. Thank you for your services

Nydirrah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence M. 
Évaluation :
5

Keep giving service with a smile!

Lewis G. 
Évaluation :
5

The staff is very curtious, very informative &pleasant to work with,ddnt get the young lady tht first assisted me name, she was very helpful,Jordan the manager very very pleasant

Tanya W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAREN C. 
Évaluation :
5

Very cheerful and helpful staff i had contact with three members

Rick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyndia Tertulien T. 
Évaluation :
5

Friendly and professional

william J. 
Évaluation :
1

Hey I just got extrat charge for what?

Aicha C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmella M. 
Évaluation :
3

The review that I would leave U Haul corporation is a -10! I entrusted my business with your organization based on the fact of the integrity that you claim to have. I was placed in an unsafe vehicle. After driving on the highway for a very short period of time, I begin to hear noises as I began to press on the gas pedal each time and my vehicle was not driving as smoothly as expected. However, I made it to my destination and decided to return the truck early. After leaving my destination to return the truck, stopping at a gas station only two blocks away from the drop off location, my 10 foot truck would not drive forward, and the truck began to drift backwards. This could have potentially been a life threatening situation! In addition, after turning the vehicle off, it would not start up again. There was a clear disconnect in the clutch. My life could have been in grave danger! I could have lost control of the vehicle while driving due to the faulty inspection of this vehicle. I called roadside assistance, and the trained technician, Mike, informed me that there was no brake fluid and a leak underneath the vehicle. In addition, the clutch would not catch and there was no way for me to move the vehicle. I was stuck at a gas pump for 2 1/2 hours of my evening, which took me away from very important family business that I needed to tend to! I was completely inconvenienced, and I definitely want all of my money back. I am very upset and disturbed with how my evening went !

Quinton D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daymon J. 
Évaluation :
3

Front staff were all great. Lower rating because I got overcharged and it was too difficult to get all my money refunded.

Phillius L. 
Évaluation :
4

Manager of the facility is fantastic! Keep up the good work

Gwen A.  |  Premières impressions 
Évaluation :
5

There is nothing I can say to improve. The personnel at this location were friendly, competent and knowledgeable. It was a seamless process. Merci.

Linda M. 
Évaluation :
5

I have been out of the U-Hauls I was in and out of there in 10 minutes I was so happy cuz I had to do a quick move

Daymon J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon K.  |  Expérience générale 
Évaluation :
3

The air In tires always low or constantly losing air.

LOREN R. 
Évaluation :
5

Great!!!!!!!!!!! customer service.

gweh n.  |  Premières impressions 
Évaluation :
5

No Recommendations At This Time!! My Rental Experience Was Very Positive!! The Representative Was Very Knowledgeable!!

william W. 
Évaluation :
4

I recommend that inside of the front be cleaned and sanitized after each use. Otherwise, the reception was cordial and friendly.

Musa K. 
Évaluation :
3

Make sure that the vans, trucks are well maintenance, and clean better.

salvator S. 
Évaluation :
1

Customer service was very poor

Korto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Birru G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari C. 
Évaluation :
5

Ishay and the other staff was very helpful

Josephine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahasin E. 
Évaluation :
5

Didn't get the attendant name, but is service was oustanding.

Ruth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annalyse T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

branada F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RAYMOND B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Denisa P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAYE C. 
Évaluation :
5

Everything was good the staff was friendly and efficient

SHARON T. 
Évaluation :
3

The one lady who works there is really rude. It takes a while to get assistance. Worst customer service ever at this location.

Cynthia C. 
Évaluation :
1

Adequate details……. I was given a truck that should NOT be in service The cost was too much for a in town rental My final bill was outrageous A lot more for transporting a small amount in a little bit of time e.g mileage I was told the truck had 1/4 tank and to return that way It was returned with that amount ONLY for me to be charged $52 for gas The time the truck was returned was incorrect it has it later than it was returned It says it was past the time I was to return it This is unacceptable and I will be notifying the corporate office, Better Business Bureau This is similar to criminal activity FYI: You should look into that truck as being “The neighborhood rental “ were friends don't pay for use but the honest customer pays for outrageous billing

Pearline S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN R. 
Évaluation :
5

Super friendly and helpful. Really great customer service experience.

Daniel L. 
Évaluation :
5

I had to go to this location to retrieve the vehicle which was 20 minutes further than where I wanted to get it from. Then they had the nerve to charge me for extra mileage. If a vehicle was at the location I requested online, I could've saved some money. Plus my tax exempt number wasn't noted for my rental.

Michele J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Holly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lionne H.  |  Expérience générale 
Évaluation :
1

There is a young black female that works there that too my number and decided to call me a bum and dirty for not bringing the uhaul back on time. She was constantly harrsssing me being unprofessional and disrespectful and if I didn't have a lot to lose we would have both been incarcerated I never experienced that kind of disrespect from any place of business

Lindsay A. 
Évaluation :
2

Unprofessional and unorganized , the guy did help me out but they still was all over the place… communication sucks

Andrea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherman N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deboreh W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrian G. 
Évaluation :
1

The trucks cab was dirty smelled like cigarettes it had ashes in the window like the driver window was cracked just enough for the driver to tap the ashes out but the ashes were on the window. The steering wheel was dirty to the touch you could feel the grime on it .

jonice T. 
Évaluation :
5

Share the honey donuts located at the front desk with hungry customers

Dale T. 
Évaluation :
5

Keep on giving service with a small!

Lewis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN R. 
Évaluation :
4

The one great thing about this rental was a young man who checked my partner and me and when we returned the vehicle at the conclusion of the rental. He absolutely could not have been more pleasant. I wish that I'd gotten his name so that he could be properly recognized.

Wilbur B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyriq C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia D.  |  Premières impressions 
Évaluation :
5

Customer service changed overnight! Superb!

Leon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert B.  |  Expérience générale 
Évaluation :
5

KEEP GIVING BUSINESS WITH A SMILE!

Lewis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erik S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hondu B.  |  Premières impressions 
Évaluation :
5

Staff knowledgeable and courteous Great at assisting and problem solving issues immediately

parline s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Forkpa M. 
Évaluation :
5

We’ll maintained facilities.

Michael F.  |  Expérience générale 
Évaluation :
5

Ya'll have some good staff at the Woodland Ave location. Very helpful with moving out and getting a truck. This is my fave location now.

Morris B.  |  Expérience générale 
Évaluation :
1

Female representative was not knowledgeable nore was she real helpful. I had to call the 1800 number while standing in front of her to fix a simple problem regarding me putting the wrong state on my driver license. It was crazy. Like why would I take a picture and upload my DL if I was trying to commit a scam.

Tanya B. 
Évaluation :
5

The Philadelphia U-haul team was excellent!

Heather B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
2

I rented a truck from this location all Im going to say is check your receipts when emailed to you i was double charge for a dolly… look like i was charged for gas when I put the gas tank back to 1/4 as when I received it

Ericka T. 
Évaluation :
5

No comment

MOHAMED K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kymora T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheneka L.  |  Premières impressions 
Évaluation :
1

Worst U-Haul location ever. It was a nightmare from start to finish. This place should seriously consider implementing better training for its employees and better handle situations.

lachlan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN R. 
Évaluation :
5

The team did a great job with helping me

shereef s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daymon J. 
Évaluation :
1

Where do I begin. When I first moved in I asked for my payments to be paid around the second week in each month. However they ignored my request. Next when we went to our storage they removed a lock in which they replaced with the correct lock because during time of move in they were out of stock. Once replaced they gave us the wrong key back so we couldn't get in our storage. They tried to charge me another month in which I was coming to remove my items out of the storage unit however, I could not being so I did not have the correct key to do so the manager stated that he will have one of his representatives cut off the lot and replace it with a lock they can only open however he never took off the lot for either one of my lockers, the lock that will be use for the link when accounts, neither one of my accounts were in delinquent, they were paid up and the lock was never removed from when they were delinquent which was two months prior, so I was unable to remove out of my storage once I arrived on Saturday, October 8 The lock had not been cut off. They had to have a saw to remove it, and which the representative did not know how to use so my partner who is a contractor and carpenter had to remove it with a representative. This was a big inconvenience for myself, and my partner in our children and helpers. This was one of the worst experiences with U-Haul I've ever experienced besides the terrible customer service that all the representatives in this location share Until I became irate and then they showed that they cared.

BENITA S.  |  Expérience générale 
Évaluation :
1

They actually never closed out my account and continued to bill me after I closed my account

Marvin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natalie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

The staff were friendly and helpful, and got me in and out quickly, despite the truck I rented being parked deep behind other equipment. I was in a hurry, and rented short notice, and the staff made it happen. Merci!

James S. 
Évaluation :
2

To Many strangers hanging around facility and inquiring about everything. One stranger went into the empty U-haul Truck's rear while I was completely the mobile equipment return questionair. I had to sternly tell him to get out. No legal action was taken. Area is very shady and not well lit for night drop offs. Major security risk. Not pleased with site at all.

sharandeep S. 
Évaluation :
5

Great Service , very informative!

Abubakar K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kanisha H. 
Évaluation :
5

WE NEED MORE 15 FOOT TRUCKS AND THANKS TO THE MANAGER LANEYA AND DAMIN SADIK FOR THEIR GIGANTIC EFFORTS TO HELP CUSTOMERS 👍 FIR EVERYTHING THEY NEED THEY ARE PROVIDING THE BEST SERVICE EVER 😀 👍 IN BOTH SERVICES : STORAGES'S SERVICES OR RENTING EQUIPEMENTS

SAID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDDIQ R.  |  Premières impressions 
Évaluation :
5

I just wish there was a better was to get to my storage. There a door in the back that's near my storage unit. But as I reloaded to bring things in the door on the back would lock and I had to go through the front over and over again. I just getting over knee surgery. There should be a keys pad or something back there.

Nikia S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tomia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

More Staff is needed on the weekends

Roberta H. 
Évaluation :
3

My bed had bed bugs mice droppings on some of my products no light in storage

Sade W.  |  Expérience générale 
Évaluation :
5

I thank U Haul knowledgeable staff on the support they gave me as well every customer that got services, those who will come to get storage use from them in the future. I recommend to others to go to U Haul in the future. Thank you again Lamont Thompson

Lamont T.  |  Expérience générale 
Évaluation :
4

It was okay but the one thing I had a problem with was that the facility does have mice cause I found them in my clothes bags what was not okay overall great place and very safe

Sherdina G.  |  Expérience générale 
Évaluation :
3

The restrooms were always dirty the office staff isn’t friendly but the Facility it’s self was clean

JUANITA L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

josef g.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and explained all the steps with the truck rental and the storage rental.

Morris B.  |  Premières impressions 
Évaluation :
1

Rodent issues… mouse poop all over my belongings

cynthia s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherron G.  |  Expérience générale 
Évaluation :
2

The staff on site are phenomenal with very little support from their regional management. My so/so experience was the result of poor communication from Simon.

ALEXANDRIA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abel G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doris J.  |  Expérience générale 
Évaluation :
5

Staff at this location was incredibly helpful and kind. I was helped by Rebecca and she was GREAT. I felt that she genuinely wanted to help me find the unit best suited for my needs.

Zain M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristie j.  |  Expérience générale 
Évaluation :
2

The logistical experience of this storage facility was very good. Workers were helpful and efficient. It was easy to access the locker and climate maintenance was good etc. However, when I came to move my furniture out after a year of storage, everything was absolutely covered in mouse poop and maybe mouse urine. I had to sterilize everything that I could, but the upholstered furniture I could only vacuum. The light colored furniture was left with brown splotches. There was what looked like animal hair all over one of the chairs. The mice had chewed through plastic storage bags for pillows, making me wonder if even wrapping everything in plastic would have prevented the damage. I did not keep any food or perishable items in the locker, but someone nearby must have. This facility should give warnings that all up upholstered furniture should be protected by plastic prior to storage. Emptying the locker was truly a disgusting experience. It's a shame because everything else about the storage facility was very good, but at the end of the day it did not keep my furniture in very good condition.

Rosanna D.  |  Expérience générale 
Évaluation :
5

I haven't moved in yet but my online experience was simple and easy.

Derek J.  |  Online Move In 
Évaluation :
5

The stuff was great from start to finish!

carmencita v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Premières impressions 
Évaluation :
5

Most uhauls are terrible with bad service. Even when the facility is nice and clean the service is awful. THIS uhaul, is always VERY clean and the staff always helpful. Everytime I call or go to the location the people there are pleasant, helpful and go the extra mile. There is always enough staff. I love their rapport together (at least what I can tell from their chit chat). Their talking to each other has never taken away from how attentive they are. While some may be a bit put off by the neighborhood, it isn't fancy, I would happily recommend this location everytime. You hired good people here. Storage areas are notorious for bad service. But this location is not one of them. I rented my unit from June 2020 to august 2022. No complaints.

Karen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaKeisha C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jane w.  |  Premières impressions 
Évaluation :
1

I'm missing several items from my storage

Tonia W.  |  Expérience générale 
Évaluation :
4

Convenient location, prices are affordable!

JOYCE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THERESA K.  |  Premières impressions 
Évaluation :
5

Thanks for everything I really appreciate you taking care of the storage. Be safe

DEBORAH K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS EDWARD L.  |  Expérience générale 
Évaluation :
4

The mice/rat droppings in my belongings was a bit much.

stephen k.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sade W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATARAH C.  |  Premières impressions 
Évaluation :
5

So far so great

Vanessa L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney H.  |  Premières impressions 
Évaluation :
2

The manager that was on duty on Friday the 11th of March, day shift was very, rude , disrespectful and arrogant to customers including me. The unit #(2120 )that was given to me was not checked before it was given, it has uhaul building materials in it and my unit has no light, it's very dark. I took my lock and keys after 11am and saw uhaul stuff in the unit and reported to your manager on duty, she did not ask her stuff to remove the stuff before my moved in, after 3:30pm when I came back to the unit with my belongings, my unit still was not empty so I went to the desk to ask why my unit was still not empty, and your manager looked at me from head to toes and arrogantly responded that she will get someone to remove the stuff from my unit. She was very unprofessional and disrespectful in her words and body language, til her coworkers had to calm her down and ask her to help them remove the things from my unit. Moving forward, Uhaul should have their staff checked a unit before assigning it to customers before another person encounter what I when through with this manager. If your cameras in the front, hallway and at my unit area are audible u can look it up and confirm my case. Thanks for your understanding. Thanks to a new staff called BJ that was helpful to me at the end of my move.

PRINCESS C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENITA S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charl H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN B.  |  Expérience générale 
Évaluation :
5

they were great love how they handle things..👍🏾

BENJAMIN B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

eddie h.  |  Expérience générale 
Évaluation :
1

The customer service was poor

FATU K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karla t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

manny h.  |  Expérience générale 
Évaluation :
2

My customers were ate up by mice.

Tricia H.  |  Expérience générale 
Évaluation :
5

She was nice

IBRAHIMA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G.  |  Premières impressions 
Évaluation :
4

I would have giving a score of excellence if I could get to the inside units were more conveniently. It should be a loading dock on every side to get to the units without going through maze. Other than that my experience was great!

Monica K.  |  Premières impressions 
Évaluation :
5

I was very satisfied, even though that day was bad..

jackie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernell S.  |  Premières impressions 
Évaluation :
3

Staff was friendly for the most part.. in person better service although I witnessed a couple of the females being rude to other customers when I initially went to the store. The guy staff was extremely respectful and friendly

Toshia B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca G.  |  Expérience générale 
Évaluation :
3

First time renter. Only issue so far, my lock was not in my unit upon arrival. I had to request it. The lock was to be included for free as part of my rental agreement.

Christopher W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ifran A.  |  Premières impressions 
Évaluation :
5

Greatly appreciated the service

Bernard D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnathan w.  |  Expérience générale 
Évaluation :
1

Management are thieves, liars, and steal from customers unit. My bedroom furniture was stolen out of my unit 1453. I have reported this to the 12th district police and Laniya Matthew's and Simon Baptiste are horrible people. Don't trust them. I am waiting for a return call from Taj Myers, the president and that may be a lie as well.

Donna J.  |  Expérience générale 
Évaluation :
5

None I answered all thee above.

David D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shyheem w.  |  Expérience générale 
Évaluation :
1

I have multiple units in the facility and after years of business. The service here has gone to crap. The doors are locked at night even though I pay for 24 hour access. The security card does not work. With all the crime in the area, they expect you to unload and load outside so you can get robbed. When my company pays for access to unload and load inside the garage.

Ladell C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucretia p.  |  Expérience générale 
Évaluation :
3

The price changes way to much other than that it was good

mercedez t.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Frederick s.  |  Expérience générale 
Évaluation :
1

I will NEVER rent from this location ever again. The staff was unknowledgeable and disrespectful. My reservation was not honored. My unit got flooded out and no one notified me so my stuff got destroyed and they still made me pay for the unit although they said they would prorate me for the month of November. The entire experience was nothing short of awful and I would throw my things in the garbage before I went from this facility again. This location either needs proper training or just fire the whole staff and find completely new people.

Beverlyl B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda c.  |  Premières impressions 
Évaluation :
1

This is the worst storage experience ever the place is overrun with mice you get overcharged anytime they feel like they want to put something on your card they do. it was the worst experience there were cockroaches 3 inches long running around my unit …all of the bags and boxes in my unit have holes in them. They were brand new when I bought them in there to store them. The customer bathroom was full of flies . I don't understand how they charge so much and won't call you back

lucrecia t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian D.  |  Expérience générale 
Évaluation :
5

Excellent fast affordable service customer service friendly and respectful. All help supportive

Lamont T.  |  Premières impressions 
Évaluation :
3

I was not given a code for the keypad for after-hours entrance and the keycard only accessed a door but not the sliding doors.

Toshia B.  |  Premières impressions 
Évaluation :
5

Very very pleased with their hospitality and their service

David D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia s.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Atajah R.  |  Premières impressions 
Évaluation :
3

For the most part things were good. There are some employees that seem to be grumpy and miserable. I am not sure why they are then in a service position. With that said. It is certainly not everyone that works there. Another issue was the card pass. It seemed to not work at times which would interfere with the hours that I could go to the unit

Halima B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garey J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

atia b.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond J.  |  Expérience générale 
Évaluation :
5

Great staff at U-Haul

DARRYL C.  |  Expérience générale 
Évaluation :
5

Love the customer service

MARK W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calli B.  |  Expérience générale 
Évaluation :