Customer Reviews for U-Haul Moving & Storage of Kingsessing

Évaluation :

5

It was convenient and fast.

Évaluation :

1

Train your staff and manager to be more polite and act like humans and not animals. Their customer relationships stinks.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Great service

Évaluation :

3

I found drugs in cab

Évaluation :

5

The staff was extremely friendly they helped me thru the entire process which made it so easY will recommend next

Évaluation :

1

Not over charge me for a truck I had 1 day and charge for 4 days

Évaluation :

1

Staff need to understand that customers are the folks paying their salaries and not treat them as an inconvenience.

Évaluation :

3

Check if equipment is in working order before renting out! Don't switch people to another location without notice

Évaluation :

3

Gave me van which wasn't full of gas yet charged me

Évaluation :

5

The clerk at kingsessing was very helpful. I made a reservation initially at 48th st then the system kicked my reservation to woodland ave and while on the way there, the system again kicked my reservation to 5th st. I told the clerk at kingsessing tht i was on public transportation and wldnt be able to get to 5th st and she accommodated me. Swiftly, might I add

Évaluation :

4

Very friendly staff!

Évaluation :

5

Keep on doing service with a smile

Évaluation :

4

Great service from the UHaul lady who referred me to this location after I was disappointed by another site.

Évaluation :

5

Hire more people like the young lady that assisted me. She was very knowledgeable and explained things that made the experience effortless.

Évaluation :

5

Uhaul should allow trucks to be dropped in various neighborhoods like in other states. It was inconvenient to move from west philly to Germantown, then having to return the truck back to west philly. It would have been more convenient, has saving and more cost effective to leave truck at a U-Haul in Germantown near final destination

Évaluation :

5

Excellent

Évaluation :

5

The Customer Service Lady who Worked on the morning i picked up the truck was mean and rude with an attitude i will not be coming back there again..

Évaluation :

5

Nothing..everyone is pleasant and professional

Évaluation :

5

Rien

Évaluation :

1

Uhaul is a scam

Évaluation :

5

Associate was kind and courteous. I will use this location again.

Évaluation :

5

Busy but very helpful on pickup and return

Évaluation :

5

Great service, and showed concern for the customer and their safety

Évaluation :

4

Customer service need more to be more Flexible

Évaluation :

5

The customer service, and the attitude adjustment with one of the ladies. Not good for the company.

Évaluation :

4

The mice/rat droppings in my belongings was a bit much.

Évaluation :

3

Give customers the option of a printed invoice. This location and 49 and Chestnut St location both "claim " their printer was broke. Finally,starting gas levels are never accurate as stated ! Luckily I photoed starting gas and mileage.

Évaluation :

5

With the great professional service I received, this location don't need to improve anything!!!!

Évaluation :

5

Aucun

Évaluation :

1

Raggedy truck thought we were gonna break down! Female staff was ratchet and you could barely understand her speaking...ghetto, not customer oriented at all. The gentleman that assisted outside were very helpful. We will never rent from this location ever!!

Évaluation :

5

Quick and easy. Staff was friendly and helpful

Évaluation :

5

I'd like to take this time to thank all the folk's that work at the location on 5700 Block of Woodland avenue of U-Haul. Kind courtesy provided by the staff. Even with trouble with the lock the staff stayed to help me.

Évaluation :

5

So far so great

Évaluation :

5

Very good customer service

Évaluation :

5

The service was great 👍 The attendant was very helpful

Évaluation :

2

When I arrived at 7:05, the store was still closed. 10 minutes later the first person showed up and opened. They had no record of my reservation because the Uhaul system had changed the pickup location twice. Instead of directing me to the other location, the employee began an entirely new reservation process. I had to repeat all of the information I had already done several times for the booking process. Then he gives me a price nearly double what i'd booked for. I walked out and called the central Uhaul "traffic" line and the woman was super helpful and immediately got to work fixing things from her end. Long story short I got what I needed even though I had to rent from two locations: one for the truck and one for the trailer. I do not recommend this location.

Évaluation :

5

Rento en diferentes oficinas y siempre Excelente atención

Évaluation :

5

Service was fast and convenient . Keep up the good work.

Évaluation :

1

This was the worst rental experience ever. Had to call every day to confirm truck rented more than 24 hours. Was told today truck had to be returned before 9am even though rental goes until 3pm. 10/10 would not recommend.

Évaluation :

5

Fantastic

Évaluation :

1

When I arrived at the location customer service was very poor the ladies upfront had an attitude car had brake problems, had washer fluid problems the wiper was not working and the vehicle was shaking a lot it needs work done it was a very bad experience.

Évaluation :

2

The manager that was on duty on Friday the 11th of March, day shift was very, rude , disrespectful and arrogant to customers including me. The unit #(2120 )that was given to me was not checked before it was given, it has uhaul building materials in it and my unit has no light, it's very dark. I took my lock and keys after 11am and saw uhaul stuff in the unit and reported to your manager on duty, she did not ask her stuff to remove the stuff before my moved in, after 3:30pm when I came back to the unit with my belongings, my unit still was not empty so I went to the desk to ask why my unit was still not empty, and your manager looked at me from head to toes and arrogantly responded that she will get someone to remove the stuff from my unit. She was very unprofessional and disrespectful in her words and body language, til her coworkers had to calm her down and ask her to help them remove the things from my unit. Moving forward, Uhaul should have their staff checked a unit before assigning it to customers before another person encounter what I when through with this manager. If your cameras in the front, hallway and at my unit area are audible u can look it up and confirm my case. Thanks for your understanding. Thanks to a new staff called BJ that was helpful to me at the end of my move.

Évaluation :

3

Staff was average for Philadelphia

Évaluation :

5

Everything was very well handled

Évaluation :

5

they were great love how they handle things..👍🏾

Évaluation :

1

The customer service was poor

Évaluation :

2

My customers were ate up by mice.

Évaluation :

5

She was nice

Évaluation :

4

I would have giving a score of excellence if I could get to the inside units were more conveniently. It should be a loading dock on every side to get to the units without going through maze. Other than that my experience was great!

Évaluation :

5

I was very satisfied, even though that day was bad..

Évaluation :

3

Staff was friendly for the most part.. in person better service although I witnessed a couple of the females being rude to other customers when I initially went to the store. The guy staff was extremely respectful and friendly

Évaluation :

3

First time renter. Only issue so far, my lock was not in my unit upon arrival. I had to request it. The lock was to be included for free as part of my rental agreement.

Évaluation :

5

Greatly appreciated the service

Évaluation :

1

Management are thieves, liars, and steal from customers unit. My bedroom furniture was stolen out of my unit 1453. I have reported this to the 12th district police and Laniya Matthew's and Simon Baptiste are horrible people. Don't trust them. I am waiting for a return call from Taj Myers, the president and that may be a lie as well.

Évaluation :

5

None I answered all thee above.

Évaluation :

1

I have multiple units in the facility and after years of business. The service here has gone to crap. The doors are locked at night even though I pay for 24 hour access. The security card does not work. With all the crime in the area, they expect you to unload and load outside so you can get robbed. When my company pays for access to unload and load inside the garage.

Évaluation :

3

The price changes way to much other than that it was good

Évaluation :

1

I will NEVER rent from this location ever again. The staff was unknowledgeable and disrespectful. My reservation was not honored. My unit got flooded out and no one notified me so my stuff got destroyed and they still made me pay for the unit although they said they would prorate me for the month of November. The entire experience was nothing short of awful and I would throw my things in the garbage before I went from this facility again. This location either needs proper training or just fire the whole staff and find completely new people.

Évaluation :

1

This is the worst storage experience ever the place is overrun with mice you get overcharged anytime they feel like they want to put something on your card they do. it was the worst experience there were cockroaches 3 inches long running around my unit …all of the bags and boxes in my unit have holes in them. They were brand new when I bought them in there to store them. The customer bathroom was full of flies . I don't understand how they charge so much and won't call you back

Évaluation :

5

Excellent fast affordable service customer service friendly and respectful. All help supportive

Évaluation :

3

I was not given a code for the keypad for after-hours entrance and the keycard only accessed a door but not the sliding doors.

Évaluation :

5

Very very pleased with their hospitality and their service

Évaluation :

3

For the most part things were good. There are some employees that seem to be grumpy and miserable. I am not sure why they are then in a service position. With that said. It is certainly not everyone that works there. Another issue was the card pass. It seemed to not work at times which would interfere with the hours that I could go to the unit

Évaluation :

5

Great staff at U-Haul

Évaluation :

5

Love the customer service

Évaluation :

1

Got there and it was a lock on the unit. It was someone else's.

Évaluation :

5

Great staff very clean

Évaluation :

3

Male staff member was helpful, female staff member appeared to be bothered, she came in with wrinkled and stained uniform shirt , both staff members talked about another staff member and her faults., this was for picking up a truck. I got a storage unit, that experience was smooth.

Évaluation :

3

Move-in had some issues due to the employee helping me put me in the wrong unit this causing me to receive emails saying I didn't pay, my locker was going to taken away, and other alarming/confusing/stressful stuff. After a few days, the manager straightened it out but then my autopay on the account got deleted when they updated my account with the new locker space. This caused me to have to pay a penalty for late rent. After I fixed that, all was fine. Very disappointed about the issues at move-in due to employee error that then negatively impacted me both mentally and financially.

Évaluation :

5

Doing an excellent job, please keep up the outstanding work 👍🏾👍🏾👍🏾

Évaluation :

5

Thank you for allowing me to use you'll facility

Évaluation :

5

The young man that helped me was very knowledgable and explained how the storage facility works. He took me to my unit and showed me how to get into the facility with my card. He showed my husband where to take the van and where the supply of carts were. Extremely helpful.

Évaluation :

3

My unit was not clean, it had mouse droppings and debris inside. I don't like that anyone can just walk-in off the street. There are cameras but also places that people can be hidden.

Évaluation :

3

Staff extremely rude and ghetto. Would never give my business to this location.

Évaluation :

3

The location was very convenient. The bathrooms could be more clean and the staff could be a lot more professional and friendly when communicating to paying customers.

Évaluation :

5

Staff who checked me in were incredibly helpful, friendly, and positive. They did a great job explaining my options, showing me the facility, and getting me settled. Just a great customer service experience overall!

Évaluation :

5

The person doing our check in, which i unfortunately forgot bis name, was extremely friendly and helpful.

Évaluation :

3

The staff was very helpful, they always are but whenever you have an issue with Uhaul and something goes wrong with your reservation. Uhaul doesn't take responsibility for it, my last trip to Philadelphia I moved out of Kyu storage to get a free storage room which I didn't get because you're at 95 % capacity which was not told to me before moving from New Jersey to Pennsylvania to save money. Actually cost me more than I saved. Not quite sure what to do I am still working out the numbers but I would like a reimbursement I will get my one month free as promised on the storage unit it's tough times and it just makes it harder on me and my Family.

Évaluation :

5

Easy process. Building and storage room was clean. Dollies and carts available to assist with moving items from vehicle to storage. Only issue was the online map with location of storage wouldn't open. Staff inside were very helpful with location.

Évaluation :

1

The management there is unprofessional and argumentative. When I informed them that the lock was changed. I was accused of losing my key and had to go through the removal process. It took my from 3/31 to 5/2 to finally get my belongings. I also had the police come to make a report and verify that I was being professional.

Évaluation :

5

The two gentlemen on Sunday May 2nd were very pleasant and helpful.

Évaluation :

1

My storage unit leaked twice and no accommodations or an apology was given

Évaluation :

1

My initial interaction with the staff was poor the employees had very bad attitudes and I was hung up on several times. My last interaction was better with the assistant manager and manager of the facility. They where more professional and attentive.

Évaluation :

5

Location still looks brand new. It was very clean. Staff was helpful. I was able to rent a vehicle. I actually rented storage and feel confident about both rentals. Great job by this location.

Évaluation :

5

Everything was gravy. Nice and smooth. The staff was personally professional. Thanks again.

Évaluation :

4

Only mishap was making reservations. The gentleman made 2 and also I was guided to thinking I would receive one free month storage unit with my uhaul rental. Was explained clearly that is was only for an one way transportation from one state to a another. It was a bet of an inconvenience. Other then that things were great.

Évaluation :

4

You are pricing yourself out of customers I for one will be leaving U-Haul

Évaluation :

1

When I first contacted the Uhaul in regards to the unit the female whom answered the phone was very rude the next day upon arrival to check in the associate Cinthia was extremely disgusting and dismissive the lead associate or manager jamill whom was on duty I spoke with and cinthia continued to be combative while I was explaining to him what occurred the day prior on the phone because I Assumed cinthia was the same associate I spoke to prior sucks to say cinthia was supposedly not the associate there the day prior which shows there is a complete lack of culture in the facility it self with customer service I was completely disgusted to experience the same behavior twice back to back amongst these associates when cinthia returned from checking in the truck from the gentleman prior to me whom she was rude with as well she refused to service me and made me wait for jamill. Once jamill got my unit situated and I signed off and paid for it he asked cinthia in which direction was my unit because it wasn't visible on the map cinthia told him I don't know and I don't care find it for her to act in that manner not only was lack of customer service but she is not a team player. I am completely disgusted with not only the lack of customer service face to face but the day prior I was told the unit I rented wasnt avail but when I contacted the call center they reserved it for me via the call center right when I got off the phone with the facility I am renting at directly and they told me the unit wasn't avail

Évaluation :

4

1. I reserved a one way truck from DC to Philadelphia, but was assigned a truck that was located near Richmond, Virginia. Two plus hours south from my home and in the opposite direction of where I was going. 2. Then I was given a truck to use but I had to return it back to DC from Philadelphia. 3. The moving help service was a joke and I had to find help on my own. Their website needs improvement as well. Tatianna at moving help was wonderful, however.

Évaluation :

5

Staff is always helpful but there never seem to be enough working. There's typically only 1-2 people working.

Évaluation :

3

Problems with the after-hours access. No one ever answered the contact number when access didn't work.

Évaluation :

5

From start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!

Évaluation :

4

It is a very nice and clean space. A little under staffed.

Évaluation :

1

Security system always down. Key swipe always broken. VERY unprofessional non-management staff.

Évaluation :

5

I can recommend this u-haul facility to anyone! Clean and good staff

Évaluation :

5

Everyone was real friendly and really helpful there they did a great job

Évaluation :

5

Great staff at this location!

Évaluation :

5

We only needed it for a short time. While remodeling our home. The 1st month free was a good idea.. Easy access was a great help also...

Évaluation :

1

They need more employees at this location , customer service there is horrible .

Évaluation :

5

Very professional staff.

Évaluation :

3

Although the employees there were very nice and helpful I do believe this place needs more help because the employees there should not have to leave their desk to do other chores with a line full of people waiting to be served I stood in line they’re almost 15 minutes waiting to be served

Évaluation :

3

Yes sure would

Évaluation :

5

Weekend access hours tripped me up once but overall I was so happy! you guys kept my stuff safe for a year while I was out of town. Thanks :)

Évaluation :

1

My entire experience dealing with U-Haul storage has been frustrating and difficult. When I arrived to the U-Haul moving and storage of kingsessing after making an online reservation for a storage unit, I was helped by Jasmine who proceeded to tell me I had no reservation and nothing under my name, despite offering multiple times to tell her my reservation number. She then had me start from the beginning on a new reservation. Once this was complete, she asked me if I needed a lock. I explained I had purchased one already and then she explained that I should not use that kind of lock because it can be cut. I then asked to purchase the correct kind of lock. She then told me they did not have any but she would check the shipment that she was unboxing. I was asked by a different store attendant if I was given a card to access the storage facility and said that I was no. He said that I should have been given a card swipe. He returned to show me to my storage unit but did not return with any card. I proceeded to move in my belongings and once finished went back to the office. It was 6:30pm and the doors had been shut off, despite the office closing at 7pm. I then asked if she found any locks, she said no. I asked her what she recommended I do because she had told me earlier not to use the lock I had purchased. She stated that my options were that lock or nothing. I then went to return the U-Haul truck we rented while my wife went to speak with Jasmine. My wife asked her to contact her manager and she did. The manager of the Kingsessing store then said that she would be picking up the correct locks in the morning, that she would see to it that a proper lock was placed on our storage unit in the morning, and that she would hold the keys in her office until we would be able to return to Philadelphia (seeing as we were returning to NY that night and would be unable to return for several days). The next day (today ), I called around 11am check in on the status of my lock. I was told I would be called back in a half hour with an update. At approximately 4:30pm after still having heard nothing from anyone at the Kingsessing Store, I called again and was told that a lock had not been placed on our unit but one would be soon and that we would receive an email confirming this. I am overwhelmingly dissatisfied with the dismissive, unhelpful, and inconsistent way I have been treated. I also am incredibly upset that I was told I'd be called back multiple times after being out on hold for long periods of time and never called back. I am reconsidering ever using U-Haul again.

Évaluation :

1

I believe that I was intentionally over charged and I would like this resolved ASAP

Évaluation :

5

Thank you for the service

Évaluation :

5

Staff was very friendly, and very helpful

Évaluation :

1

I called last week and is waiting for a return call FROM Management

Évaluation :

3

The facility itself was great; however, any time I needed to come into the facility to speak with a staff member for assistance, the service was always slow except for one time. Further, I could not easily reach the facility by phone and never got called back when I tried to contact.

Évaluation :

5

The manager was very excellent and more understanding towards my issue and helped me successfully resolve the issue. I will highly recommend Uhaul to everyone. Thanks because I am a happy customer

Évaluation :

5

I forgot to get their names but the employees there were extremely helpful. They knew the fastest way to my storage. Showed me the best places to park my personal car and all around friendly conversations. Outstanding customer service skills. 5 stars

Évaluation :

5

The rent reminder was very helpful. The staff was always helpful and available. The unit was clean and very well light.

Évaluation :

1

Uhaul would not go over 22 miles per hour. And tow/haul doubled my miles & couldn't be turned off...Uhaul is stealing miles from customers by doing this. Then my check engine light came on.

Évaluation :

5

I have no problem with the actual rental service was quick paced I rented storage space upon completion of my use of the truck that went very well the entire transaction went smoothly

Évaluation :

4

Every thing was ok

Évaluation :

5

Okay

Évaluation :

5

Rashad did a great job. Above and beyond. Jazz as well.

Évaluation :

3

Thank you for being there

Évaluation :

5

Excellent

Évaluation :

1

The lady refused to check me out and insulted me for not cleaning my storage after myself and she said U Haul pays her just to open and close storage not to clean

Évaluation :

5

Very easy to store my belongings for several months. Move in and move out was very smooth

Évaluation :

5

Great service, no issues.

Évaluation :

5

Very friendly; clean; easy access

Évaluation :

2

The original size I wanted was not ready, they put me In smaller unit told me I would be called to move in bigger u it as soon as available o phone calls no response, then was told had 1 free month

Évaluation :

3

Some employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.

Évaluation :

5

The representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.

Évaluation :

5

She very respect people

Évaluation :

3

I was generally disappointed that I reserved the smallest unit on-line, but it was not available when we moved in, so we had to agree to a larger (and more expensive) unit.

Évaluation :

4

The manager and staff at this location was exceptionally helpful and pleasant at each encounter. An excellent representation of great customer service.

Évaluation :

5

Rashond is always so pleasant and Very Professional...He always helps in anyway he can. He Gives Excellent Customer Service . HE EXPLAINS everything to his Knowledge.

Évaluation :

3

Wouldn’t recommend!

Évaluation :

5

Polite & Professional

Évaluation :

5

GM Laneesha and all her staff really are focused on the customer and were a pleasure to interact with. Professional and caring.

Évaluation :

5

facility very clean and the staff very friendly and helpful. I would definitely use again when the need arises.

Évaluation :

5

GREAT PROFESSIONAL QUALITY AND ASSISTANCE!,

Évaluation :

5

Very Professional ood work

Évaluation :

3

Extremely clean, and fairly new facility. Looks like they just did it over, and are building more lockers. Staff were not as helpful, unfortunately.

Évaluation :

5

Laneesha is a fantastic GM really interested in customer support!

Évaluation :

3

The facility has a lot of promise, with personable staff who seem motivated to provide outstanding service. However the centralized phone intake told me the site has 24-hour access but neglected to...

Évaluation :

2

I asked Questions, sale rep had no answers. Charged my card 1st. Then stated to me that. I don't have 24hr access to the facility. Which he should've stated befor taking my card once i ask him.

Évaluation :

5

Great service but sometimes they need more than one person working at the desk because the registration stuff can take a long time

Évaluation :

2

i do not like how i have to pay $100 just for using U-haul truck for the first time and i only used the truck for one day. When i brought the truck back i have to pay for the dropoff too it just BS

Évaluation :

1

This has been one of my worse experiences with Uhaul. I reached out to y'all on support to get my issue resolved, but to no avail. Pretty bummed about having to pay so much money for no fault of mine.

Évaluation :

5

Nasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. Merci!

Évaluation :

4

Both staff were friendly and helpful. I got everything I needed. One of the staff did seem new and in need of more training. Computer reservation system was not well thought out.

Évaluation :

5

They both. Was nice in it was a good in nice. The. Man was nice. When. I load it to

Évaluation :

4

Very friendly staff. The storage area smelled pretty bad though. You could smell it all over the property.

Évaluation :

3

Customer service was good size of the storage very little for them to say it fits up to two bedroom apartments that’s a lie.But very clean.Oh and it said i didn’t have to pay anything but still had to

Évaluation :

5

Service was quick and questions were answered very quickly. The location seems well maintained and clean.

Évaluation :

5

Everyone was friendly, and they respected my time-crunch. I really appreciate their help. Glad to use their services.

Évaluation :

5

Merci

Évaluation :

5

Great!

Évaluation :

5

Laneesha, the manager at UHAUL at 57th and woodland avenue was AMAZING and so nice and I had a really great experience.

Évaluation :

5

Friendly staff made the check in process very easy. Facility very clean and neat. Would definitely recommend for storage. I didn't have a need to rent a vehicle so I can't comment on that.

Évaluation :

5

Very professional, the workers were very helpful & satisfied all my needs.

Évaluation :

5

Very good service I wouldn’t change a thing

Évaluation :

5

Another great customer service experience for me with U-Haul...