Customer Reviews for U-Haul Moving & Storage of Kingsessing

Évaluation :

2

In my rental, there was a “tire monitoring system” light on when I first got in. Both sun visors are broken and the wheel locks constantly. The AC turned on and off without any clue to why and Uhaul tried to charge me two gas fees despite me filling up the gas to the appropriate level. Terrible experience.

Évaluation :

3

I reserved a 15' from this location. When I arrived, there were no 15' available. Only a 10'. I went to the other side of town to this location because I wanted the 15'. Is this the Uhaul system fault or the location fault?

Évaluation :

1

I was very unhappy with the service I received today. I did everything online from the truck, storage unit and movers and still had problems when I arrived at the location. First, I was told there was no truck available for me. Second, I was told there was no storage unit reservation for me and that I should have checked in online. Very misleading because I was not directed to do that when I reserved the unit online. Third, I brought the truck back before my return time, went to my unit to see another lock on it which was the wrong size storage and a worker scanned it and said it was occupied. My movers, that I paid for a set time and service, took my items to the storage I was given and had to be told to wait until it got figured out. I was given another unit and asked to pay again when my first month was supposed to be free. My movers had to take the stuff from the first OCCUPIED unit to the second unit I was given which caused me to go over the allotted time and EXTRA service they had to provide. I was not happy with my experience which caused me extra time, money and frustration. Something needs to be done and staff needs to be trained properly and more knowledgeable. FYI: Truck said that it needed an oil change. My name is Francesca and my number is 484-553-6325

Évaluation :

3

sometimes i put a truck on hold and when i get there it is not available

Évaluation :

5

The experience was great, had no problems

Évaluation :

2

Service was slow and the staff was trying to attend to multiple people at one time, which was frustrating

Évaluation :

5

Thanks for everything I really appreciate you taking care of the storage. Be safe

Évaluation :

4

The ac wasn't working, the turning was a little to turn but good equipment

Évaluation :

5

This location is very professional and neat , clean.

Évaluation :

4

The vehicle was clean. However, the sun visor fell as soon as I moved it down to block the sun and there was a warning of a faulty tire sensor when I first turned on the van.

Évaluation :

5

Fast service. That sale person need to be payed twice. He got all his clients out the store very fast. Best experience I ever had at a Uhaul location

Évaluation :

5

Great customer service and clean store

Évaluation :

5

ITS good business service already

Évaluation :

1

Bad

Évaluation :

5

Keep giving service with a smile

Évaluation :

5

Keep on giving service with a smile

Évaluation :

5

The staff was timely and professional. Staff made sure my vehicle was clean and inspected. Will return if need be, thank you.

Évaluation :

3

Vehicle was cleaned, no problem

Évaluation :

5

The air conditioner in the vehicle come on but feel no air

Évaluation :

1

Six other people were helped during the time it took them to help me. Maybe because I was the only white person in there? Stood there for 15 minutes before one of the three guys behind the counter even talked to me. Then 45 minutes to get the truck. The tank had a quart tank of gas in it and none of the seatbelts stayed locked. Truck sounded like the transmission was ready to give out and had now powered to go up a hill or over 55.Wasnt explained what to do when dropping off after hours or why my license was pictures with the one guys personal phone to be put into the system.

Évaluation :

1

The inside of my van was filthy, someone had maybe sprayed soda in it, the inside of windshield was sticky and hard to see out of, the side view mirrors were so dirty I couldn't see anything in them at certain points, The inside of my van wasn't very clean, And after not being able to figure out how to process my reservation the young man checking me basically began yelling at me claimimg I was "getting smart with" him, now I get it, people have bad days, but there was really no call for it. I almost forgot! They gave me a truck that was LITERALLY on empty, I had to get gas the second I left the lot. Empty empty. I never book at this location, but have been with people who did, and it's always the same. Bad rude service, and gross vehicles. But I didn't book my reservation. I wish I had left when he had to start all over the third time and gone to 49th and Chestnut. Those guys are awesome. Any other U-Haul but this place. I don't know how you improve this place. Doesn't seem salvageable to me.

Évaluation :

5

Everything went very well

Évaluation :

5

S.O.

Évaluation :

5

Professional, friendly and knowledgeable employees.

Évaluation :

1

I have a problem with this location because any Business costume comes first but not this location and that is why 94 % of the Business has a costume services.

Évaluation :

5

It was convenient and fast.

Évaluation :

1

Train your staff and manager to be more polite and act like humans and not animals. Their customer relationships stinks.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Great service

Évaluation :

3

I found drugs in cab

Évaluation :

5

The staff was extremely friendly they helped me thru the entire process which made it so easY will recommend next

Évaluation :

1

Not over charge me for a truck I had 1 day and charge for 4 days

Évaluation :

1

Staff need to understand that customers are the folks paying their salaries and not treat them as an inconvenience.

Évaluation :

3

Check if equipment is in working order before renting out! Don't switch people to another location without notice

Évaluation :

3

Gave me van which wasn't full of gas yet charged me

Évaluation :

5

The clerk at kingsessing was very helpful. I made a reservation initially at 48th st then the system kicked my reservation to woodland ave and while on the way there, the system again kicked my reservation to 5th st. I told the clerk at kingsessing tht i was on public transportation and wldnt be able to get to 5th st and she accommodated me. Swiftly, might I add

Évaluation :

4

Very friendly staff!

Évaluation :

5

Keep on doing service with a smile

Évaluation :

4

Great service from the UHaul lady who referred me to this location after I was disappointed by another site.

Évaluation :

5

Hire more people like the young lady that assisted me. She was very knowledgeable and explained things that made the experience effortless.

Évaluation :

5

Uhaul should allow trucks to be dropped in various neighborhoods like in other states. It was inconvenient to move from west philly to Germantown, then having to return the truck back to west philly. It would have been more convenient, has saving and more cost effective to leave truck at a U-Haul in Germantown near final destination

Évaluation :

5

Excellent

Évaluation :

5

The Customer Service Lady who Worked on the morning i picked up the truck was mean and rude with an attitude i will not be coming back there again..

Évaluation :

4

The mice/rat droppings in my belongings was a bit much.

Évaluation :

5

So far so great

Évaluation :

2

The manager that was on duty on Friday the 11th of March, day shift was very, rude , disrespectful and arrogant to customers including me. The unit #(2120 )that was given to me was not checked before it was given, it has uhaul building materials in it and my unit has no light, it's very dark. I took my lock and keys after 11am and saw uhaul stuff in the unit and reported to your manager on duty, she did not ask her stuff to remove the stuff before my moved in, after 3:30pm when I came back to the unit with my belongings, my unit still was not empty so I went to the desk to ask why my unit was still not empty, and your manager looked at me from head to toes and arrogantly responded that she will get someone to remove the stuff from my unit. She was very unprofessional and disrespectful in her words and body language, til her coworkers had to calm her down and ask her to help them remove the things from my unit. Moving forward, Uhaul should have their staff checked a unit before assigning it to customers before another person encounter what I when through with this manager. If your cameras in the front, hallway and at my unit area are audible u can look it up and confirm my case. Thanks for your understanding. Thanks to a new staff called BJ that was helpful to me at the end of my move.

Évaluation :

5

they were great love how they handle things..👍🏾

Évaluation :

1

The customer service was poor

Évaluation :

2

My customers were ate up by mice.

Évaluation :

5

She was nice

Évaluation :

4

I would have giving a score of excellence if I could get to the inside units were more conveniently. It should be a loading dock on every side to get to the units without going through maze. Other than that my experience was great!

Évaluation :

5

I was very satisfied, even though that day was bad..

Évaluation :

3

Staff was friendly for the most part.. in person better service although I witnessed a couple of the females being rude to other customers when I initially went to the store. The guy staff was extremely respectful and friendly

Évaluation :

3

First time renter. Only issue so far, my lock was not in my unit upon arrival. I had to request it. The lock was to be included for free as part of my rental agreement.

Évaluation :

5

Greatly appreciated the service

Évaluation :

1

Management are thieves, liars, and steal from customers unit. My bedroom furniture was stolen out of my unit 1453. I have reported this to the 12th district police and Laniya Matthew's and Simon Baptiste are horrible people. Don't trust them. I am waiting for a return call from Taj Myers, the president and that may be a lie as well.

Évaluation :

5

None I answered all thee above.

Évaluation :

1

I have multiple units in the facility and after years of business. The service here has gone to crap. The doors are locked at night even though I pay for 24 hour access. The security card does not work. With all the crime in the area, they expect you to unload and load outside so you can get robbed. When my company pays for access to unload and load inside the garage.

Évaluation :

3

The price changes way to much other than that it was good

Évaluation :

1

I will NEVER rent from this location ever again. The staff was unknowledgeable and disrespectful. My reservation was not honored. My unit got flooded out and no one notified me so my stuff got destroyed and they still made me pay for the unit although they said they would prorate me for the month of November. The entire experience was nothing short of awful and I would throw my things in the garbage before I went from this facility again. This location either needs proper training or just fire the whole staff and find completely new people.

Évaluation :

1

This is the worst storage experience ever the place is overrun with mice you get overcharged anytime they feel like they want to put something on your card they do. it was the worst experience there were cockroaches 3 inches long running around my unit …all of the bags and boxes in my unit have holes in them. They were brand new when I bought them in there to store them. The customer bathroom was full of flies . I don't understand how they charge so much and won't call you back

Évaluation :

5

Excellent fast affordable service customer service friendly and respectful. All help supportive

Évaluation :

3

I was not given a code for the keypad for after-hours entrance and the keycard only accessed a door but not the sliding doors.

Évaluation :

5

Very very pleased with their hospitality and their service

Évaluation :

3

For the most part things were good. There are some employees that seem to be grumpy and miserable. I am not sure why they are then in a service position. With that said. It is certainly not everyone that works there. Another issue was the card pass. It seemed to not work at times which would interfere with the hours that I could go to the unit

Évaluation :

5

Great staff at U-Haul

Évaluation :

5

Love the customer service

Évaluation :

1

Got there and it was a lock on the unit. It was someone else's.

Évaluation :

5

Great staff very clean

Évaluation :

3

Male staff member was helpful, female staff member appeared to be bothered, she came in with wrinkled and stained uniform shirt , both staff members talked about another staff member and her faults., this was for picking up a truck. I got a storage unit, that experience was smooth.

Évaluation :

3

Move-in had some issues due to the employee helping me put me in the wrong unit this causing me to receive emails saying I didn't pay, my locker was going to taken away, and other alarming/confusing/stressful stuff. After a few days, the manager straightened it out but then my autopay on the account got deleted when they updated my account with the new locker space. This caused me to have to pay a penalty for late rent. After I fixed that, all was fine. Very disappointed about the issues at move-in due to employee error that then negatively impacted me both mentally and financially.

Évaluation :

5

Doing an excellent job, please keep up the outstanding work 👍🏾👍🏾👍🏾

Évaluation :

5

Thank you for allowing me to use you'll facility

Évaluation :

5

The young man that helped me was very knowledgable and explained how the storage facility works. He took me to my unit and showed me how to get into the facility with my card. He showed my husband where to take the van and where the supply of carts were. Extremely helpful.

Évaluation :

3

My unit was not clean, it had mouse droppings and debris inside. I don't like that anyone can just walk-in off the street. There are cameras but also places that people can be hidden.

Évaluation :

3

Staff extremely rude and ghetto. Would never give my business to this location.

Évaluation :

3

The location was very convenient. The bathrooms could be more clean and the staff could be a lot more professional and friendly when communicating to paying customers.

Évaluation :

5

Staff who checked me in were incredibly helpful, friendly, and positive. They did a great job explaining my options, showing me the facility, and getting me settled. Just a great customer service experience overall!

Évaluation :

5

The person doing our check in, which i unfortunately forgot bis name, was extremely friendly and helpful.

Évaluation :

3

The staff was very helpful, they always are but whenever you have an issue with Uhaul and something goes wrong with your reservation. Uhaul doesn't take responsibility for it, my last trip to Philadelphia I moved out of Kyu storage to get a free storage room which I didn't get because you're at 95 % capacity which was not told to me before moving from New Jersey to Pennsylvania to save money. Actually cost me more than I saved. Not quite sure what to do I am still working out the numbers but I would like a reimbursement I will get my one month free as promised on the storage unit it's tough times and it just makes it harder on me and my Family.

Évaluation :

5

Easy process. Building and storage room was clean. Dollies and carts available to assist with moving items from vehicle to storage. Only issue was the online map with location of storage wouldn't open. Staff inside were very helpful with location.

Évaluation :

1

The management there is unprofessional and argumentative. When I informed them that the lock was changed. I was accused of losing my key and had to go through the removal process. It took my from 3/31 to 5/2 to finally get my belongings. I also had the police come to make a report and verify that I was being professional.

Évaluation :

5

The two gentlemen on Sunday May 2nd were very pleasant and helpful.

Évaluation :

1

My storage unit leaked twice and no accommodations or an apology was given

Évaluation :

1

My initial interaction with the staff was poor the employees had very bad attitudes and I was hung up on several times. My last interaction was better with the assistant manager and manager of the facility. They where more professional and attentive.

Évaluation :

5

Location still looks brand new. It was very clean. Staff was helpful. I was able to rent a vehicle. I actually rented storage and feel confident about both rentals. Great job by this location.

Évaluation :

5

Everything was gravy. Nice and smooth. The staff was personally professional. Thanks again.

Évaluation :

4

Only mishap was making reservations. The gentleman made 2 and also I was guided to thinking I would receive one free month storage unit with my uhaul rental. Was explained clearly that is was only for an one way transportation from one state to a another. It was a bet of an inconvenience. Other then that things were great.

Évaluation :

4

You are pricing yourself out of customers I for one will be leaving U-Haul

Évaluation :

1

When I first contacted the Uhaul in regards to the unit the female whom answered the phone was very rude the next day upon arrival to check in the associate Cinthia was extremely disgusting and dismissive the lead associate or manager jamill whom was on duty I spoke with and cinthia continued to be combative while I was explaining to him what occurred the day prior on the phone because I Assumed cinthia was the same associate I spoke to prior sucks to say cinthia was supposedly not the associate there the day prior which shows there is a complete lack of culture in the facility it self with customer service I was completely disgusted to experience the same behavior twice back to back amongst these associates when cinthia returned from checking in the truck from the gentleman prior to me whom she was rude with as well she refused to service me and made me wait for jamill. Once jamill got my unit situated and I signed off and paid for it he asked cinthia in which direction was my unit because it wasn't visible on the map cinthia told him I don't know and I don't care find it for her to act in that manner not only was lack of customer service but she is not a team player. I am completely disgusted with not only the lack of customer service face to face but the day prior I was told the unit I rented wasnt avail but when I contacted the call center they reserved it for me via the call center right when I got off the phone with the facility I am renting at directly and they told me the unit wasn't avail

Évaluation :

4

1. I reserved a one way truck from DC to Philadelphia, but was assigned a truck that was located near Richmond, Virginia. Two plus hours south from my home and in the opposite direction of where I was going. 2. Then I was given a truck to use but I had to return it back to DC from Philadelphia. 3. The moving help service was a joke and I had to find help on my own. Their website needs improvement as well. Tatianna at moving help was wonderful, however.

Évaluation :

5

Staff is always helpful but there never seem to be enough working. There's typically only 1-2 people working.

Évaluation :

3

Problems with the after-hours access. No one ever answered the contact number when access didn't work.

Évaluation :

5

From start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!

Évaluation :

4

It is a very nice and clean space. A little under staffed.

Évaluation :

1

Security system always down. Key swipe always broken. VERY unprofessional non-management staff.

Évaluation :

5

I can recommend this u-haul facility to anyone! Clean and good staff

Évaluation :

5

Everyone was real friendly and really helpful there they did a great job

Évaluation :

5

Great staff at this location!

Évaluation :

5

We only needed it for a short time. While remodeling our home. The 1st month free was a good idea.. Easy access was a great help also...

Évaluation :

1

They need more employees at this location , customer service there is horrible .

Évaluation :

5

Very professional staff.

Évaluation :

3

Although the employees there were very nice and helpful I do believe this place needs more help because the employees there should not have to leave their desk to do other chores with a line full of people waiting to be served I stood in line they’re almost 15 minutes waiting to be served

Évaluation :

3

Yes sure would

Évaluation :

5

Weekend access hours tripped me up once but overall I was so happy! you guys kept my stuff safe for a year while I was out of town. Thanks :)

Évalu