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KENDARD TCustomer Reviews for U-Haul Moving & Storage of Landover
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice people work here. My needs were met during a stressfull move.
Indira B | Expérience généraleI called and made a complaint. However, I chose to use the mobile app for a reason. I moved 600 miles. It was a super long day. After returning the truck fully on the app, I could not find the drop box. I went inside to ask and got a rude employee who told me that they do not accept the app and I had to drive it around back and wait for someone to come out and inspect it and all of that. When I called, was told that was not true as they do accept the app. I will never return. Employee was rude
BRADY SNothing. The service was excellent. The staff were friendly and helpful.
Oladipo OEverything was good
TAIWO HKeep up the good work
EJIKE EThe trailer was safe, clean, and new. I loved the new rear ramp (versus the previous clamshell doors). Merci.
John PThe host and hostess were the best. Very friendly, polite, kind and professional. When I, or someone I know, need the services you offer, we will be untilizing your establishment at this location, when fesable and possible. Thanks for all you do!
SEAN HI was charged for insurance when I told them I don't need it.
MARIAMA JLocation on Whitetire Rd is the best location. Entire staff is friendly & helpful. Always recommend this location.
MELISSA AStaff at the Uhaul on Whitire Road Lanham are helpful, kind and knowledgeable.
Indira B | Déménagement en ligneMgr friendly & personable Staff is amazing. They really are great people!!
MELISSA AThe staff was very nice keep up the good work.
Tina C | Expérience généraleThe customer service there is poor. They don't smile with customers.
ELVIS NTruck should be easily accessible without request
SABRINA REverything was great
JEFFREY RI rented this truck to return the next day, I could not return this truck the next day because the truck was still in use, I received a call from this location asking me to return the truck, I told the staff that I'm still using this truck, I explained everything to him that there was a delay where i was offloading ,and i let him understand that they have my credit card details, feel free to debit me for the late return, he said I must return it because they have a booking, I had to return this truck out of frustration by 2pm instead of 6pm, getting to this location, I found out there are lot of trucks available there for renters, i believe this truck was not needed, this person who called just choose to frustrate me and they still debit me for all late fees. What I understand about renters is that if you don't return when you are meant to, they charge you for late return,not forcing you to return a car or truck that is still in use, what if i had return this truck to another location? Will the staff still be telling me they have bookings?terrible... sad
AYODEJI ONo come.
JOSE AS.O.
Erica DExcellent service from the entire staff
Melissa AI only dropped off the key at night
AKADUCHIEME Ogreat service in picking up and dropping of the rented vehicle including the courtesy of showing the primary operating features and their location.
ALAN JThe worker who had on the black skull hat told me to leave and he wouldn't give me a receipt until I demanded one before leaving. In addition, he was very rude when I brought the van back. Because of his poor customer service I would not recommend Uhaul to anyone. In addition, I'm considering about writing a bad review on Yelp and the internet . He needs to be dismissed because of his poor customer service to a paying customer.
GEORGE MHe was very caring and carefully explained the process to me. Thank him for the kindness.
TEGWI CGreat job
WILLIAM WI love this location because the location is clean and staff is very friendly, professional, This location usually have what I need even if it last minute. I must say the last time I rented from this last location I wasn't very please with the last young lady who assisted me. She wasn't very customer friendly although she was well knowledged with products and services. If it wasn't for her customer service I would have rated this location Excellent.
CYNTHIA GEverything was good, thanks.
RONALD HThe mobile check out was a complete mess!! Very time consuming and confusing! Everything else including the customer service from the workers were great!!!
JOHNEAR MThis location was awesome. I did a mobile pick up. I didn't catch the name of the guy but I was a lil lost with tying to find my rental. But he walked around with me to the actual location of where the truck was and asked me if I knew how to access the key for it. I informed him that I did and he wished my safe travels. Then upon my return, I left my parking pass from my complex and received a call back from a nice young lady and she said that she would hold it for me at the front since they were closed. The customer service here was top-tier and I would definitely be using this location again.
ROLANDA SBest Location with the friendliest staff. Only location I ever use.
MELISSA AMy Fave Location on Whitetire Road. Entire staff is great.
MELISSA AThe installation was done quickly. I have yet to use the hitch, but it looks like a job well-done.
Eric SThe mechanic don't know what he is doing.
Eric FI vacated on August 30 not September 5
Latasha A | Expérience généraleNo issues.
FEMI AThe check engine light was on which the customer service rep was aware of but did not tell me. Also the fuel level was not right and I had to go back in to let customer service rep know what was on paper was not what was actual in the vehicle, it was less. When I returned the gentleman that was outside was very nice and pleasant. The alignment in the truck needs repair.
LATOYA GStaff is Excellent
BETTY A | Expérience généraleI guess the availability of equipment when I needed it. Initially I was told I can only have it for 4 hours then I was told return by 4:30pm but the nice young lady who checked me in said she can now do 7:30pm so a little stressful as you can imagine.
GARY WExcellent
MLOMBACI JOut standing service for going on seven years and through Covid.
freedom L | Premières impressionsLower the cost of rentals
NATHAN DThe Engine light came on. I was very concern about driving the truck and called the rental place to ask if I needed to return the truck. Since I was planning to return the vehicle the next morning, they stated it was ok to keep the vehicle.
SHARON MRosa H was amazing in helping us get our truck rental as well as when we returned the truck rental along with Donald Byrd. Thank you to the both of them.
ANGELICA YThe service/sales rep was great. Knowledgeable and helpful.
THOMAS TUpgrade the trucks. No air conditioning and a tire needed air. Why do the local renters seem to get the crappy trucks? But overall they did the job. Also forgot to mention that the truck had no pull out ramp.
FOREIGNER SThe woman on the phone that set my reservation got it wrong by over two hours, so I had to scramble to adjust. She wasn't from the facility but obviously somewhere a few time zones away and doesn't know how they work.
Doug DI didn't speak to anyone there, we just dropped the truck off there.
MARK YThe gentleman actually was very helpful!
JOE MThe A/C in the truck was not working.
GARY WEstá muy bien nada que modificar en lo personal me gusta mucho
CESIA A$1/mile is new and was unexpected. Would have gone with a different company if I knew.
MARIO APeople were friendly and the truck worked well for my move - I would very much recommend this location, however the driveway headed into this location has seen better days.
Jessica TMy favorite location & friendliest staff
MELISSA AExcellent customer service
SHAKYA LThis was an excellent location. The manager was already expecting me and had everything ready for my storage and turning in my truck. They were very professional and I would go back definitely.
DEREK WCustomer service was stellar
VINICIA MThe staff was very helpful answered all my questions I had a great experience
ROD SProviding the necessary links and proper information to avoid fraud and unfair trade practices.
SHEILA THave more equipment such as dolly wheels on hand
James TStaff is awesome
ANDREW RThe staff at your facility that helped me on Thursday morning when I was moving out of my unit were absolutely incredible. They were helpful, informative, and kind. I didn't catch their names, but they're a testament to your facility.
Heather R | Expérience généraleGreat customer service!
Lisa BNo line to drop off equipment. Extremely fast drop-off experience. Easy in and out of lot. Very polite and helpful staff.
Keith FThere were complications. But your Rosa H was superb! She diligently worked through issues. Though painful process, she made everything right!
Samuel RNothing. I started my reservation over the phone with Donald. He assisted in helping me make the right decision in rental for my needs. When I came to pick the truck up I met two ladies that assisted me in completing my order. A very knowledgeable and helpful team. Excellent service à la clientèle.
DEANNA BMy first impression and customer service was excellent!
WILLIE CThe general manager is amazing. He needs a raise!
airyonna j | Expérience généraleThe 20' truck was poorly maintained . Awful repetitive noise like a bunch of small rocks hitting the cab whenever we were passed by a large truck while traveling at highway speed. The movers we hired thru the Haul site were quick but not careful - failed to use the furniture pads we "rented" from Uhaul which resulted to much damage to furniture which we had previously loaded and moved just 3 years ago with a Haul truck for a 1500 mile distance w/o any damage. Not very professional.
HAROLD BVehicle reservations do not mean that you have actually reserved a vehicle
Kevin DIt was better than I had expected.
Marlo Y | Expérience généralefriendly employee's, to many mistake made
EDNA C | Expérience généraleThe thing I would recommend is that you tell people not to put food in their storage unit because of the mice.
anthony l | Expérience généraleClean building, loved the hours and very helpful friendly staff!
Dionna D | Expérience généraleI really like this facility. It's very convenient. It's close to My home, the storage facility awesome. Everything was great, thank you.
Gayle O | Expérience généraleGreat experience, we just had to close it because of staff member changes in the area. Thank you for all you did for us, UnitedHealthcare appreciates you.
Julio M | Expérience généraleRosie was very helpful and took up time with me to explain everything to me, VERY NICE 👍
EDNA C | Premières impressionsThe automatic doors locked at 5 pm shortly after we arrived which forced us to rush to get things off the truck and in the building. But fortunately the uhaul employee that was there to secure the building went out of her way to help give us a much time as possible before she had to lock the doors. I didn't get her name but she was very helpful and friendly.
Scott W | Déménagement en ligneI been doing business here a long time and it’s a very very clean facility with great staff
Thomas W | Expérience généraleThe Uhaul in Landover was very helpful,Ms.Rose and Donald helped me out and I thankyou guys.
RONALD H | Expérience généraleI lost a lots of important information, and paper work, pictures. I lost everything
Subrena C | Expérience généraleVery personal and prompt
LIONEL K | Premières impressionsDonald Byrd and Staff were very helpful during my interactions with Uhaul. They were very professional Thanks
Vincent S | Expérience généraleRosa was excellent
FARRAH G | Premières impressionsI wish there was a way to give higher marks. The storage area was very clean and well lit. Access was perfect because, I didn't have steps or elevators to take to get to my unit. The experience of setting up the unit was very good. I saw examples of the spaces to choose from so I was well informed. Everyone was so helpful, even the workers outside. Thank you for excellent service.
CHERYL J | Premières impressionsLike I said I wanted to exchange one van for another one but they refused,Donald was ok.
RONALD H | Premières impressionsGood services
Rukayat I | Expérience généraleThank you! Excellent Service
Phyllis J | Expérience généraleLocation needs to do a better job of rodent control.
JENNIFER W | Expérience généraleWhile staff are always helpful, the facility itself has consistent problems with the big storage area door keypad and door opening mechanism breaking, sometimes making it difficult to get in/out. Otherwise good facility, would recommend.
Roberto E | Expérience généraleAll of the men were so professional and even stayed a little longer than the hours so I could successfully get my truck. Merci.
Nakia F | Expérience généraleVery professional and courteous... They get you in and out with a smile. Thanks everyone!
Angela A | Expérience généraleThe only issue that I had was the truck that I rented was not available at the time and I was sent to another location to get a truck, which meant that it was adding miles to my trip plus I would have needed to return it to that location or be charged $99…Other than that all was great…
Yvonne E | Expérience généraleManager had great service and is super helpful other employees leave much to be desired
kamau w | Expérience généraleEveryone was super helpful
Shani W | Premières impressionsThe staff is very and knowledgeable
Lolita D | Premières impressionsThere were mouse droppings all over my things. There was water damage and mold on some of my things.
Cecilia A | Expérience généraleMr. Donald forgot his last name was always helpful and polite very friendly
angela b | Expérience généraleExcellient Service 👍👌
Phyllis J | Premières impressionsStaff were very helpful.
Colin W | Premières impressionsI had an excellent experience ,every went smooth
Edward P | Déménagement en ligneIt was really convenient and the staff was very nice and helpful, I was given the wrong size unit at first and she noticed it and got my monthly bill knocked down, they were very helpful and attentive I would definitely come back if I needed storage again!!
Michael B | Expérience généraleThe ladies and gentlemen at the front desk in the service center were super helpful and so nice. The online people ended up giving me the wrong type of storage unit and the ladies at the front checked it out for me, realized it, and got some of my rent knocked down since I didn't get the size I was paying for, they were super helpful and nice as could be. The place was sooo clean and loved how many carts they had for moving help. This experience was great and I will definitely be using U-Haul storage in the future for all my storage needs. Loved it.
Michael B | Déménagement en ligneNice staff.
SCOTT S | Premières impressionsEmployees where very helpful
cheryl l | Premières impressionsExcellent customer service from everyone at this location !! Manager Don goes above and beyond , very helpful! They are all professionals and recommend friends and family to use this location and thank you !
AKLILU E | Premières impressionsWrong odometer reading going out. 4 hour hassel!!
MICHAEL B | Premières impressionsDisappointed that sometimes the staff does not respond to my emails. One person in particular (if she is still employed there濫) has a REALLY NASTY attitude (...simply has no sense of Customer Service or courtesy)!! Otherwise, the service is fine, and I also appreciate that more services are available online.
Melba G | Expérience généraleThe office was locked up 15 minutes early causing us to miss our flight and get a motel room for the night. The next day they were wonderful, but the whole ordeal did cost me a lot of extra money simply because someone wanted to go home early!
sharon s | Premières impressionsThank you for your service 🙏 8
CARRIE N | Premières impressions.
David L | Premières impressionsTHANK YOU MR. DONALD BYRD FOR BEING A BLESSING TO ME AND MY FAMILY!!! SINCERELY, Roderika Davidson
RODERIKA D | Expérience généraleThe rep is so nice
CONSTANCE P | Premières impressionsMy lock wasn’t on my door however he was very helpful with helping me upgrade to a larger size
Salina C | Déménagement en ligneGreat manager Mr.Byrd
GIANNI H | Premières impressionsBrianna was exceptionally helpful.
SHAMIELA M | Premières impressionsProfessional , coueteous, knowledgeable and friendly.
dorothy w | Premières impressionsThank you for great service
Vincent S | Expérience généraleManager Donald Byrd so helpful, supportive, cooperative and understanding. His help gives renewed strength and hope and a new special multiplication of faith as so softly and eloquently expressed in the meaning of words of the song, and we quote, " You are the wind beneath our wings". And we mean this sincerely from the top and bottom of our hearts. Our family is on a special healing journey. During these evergreen ever changing uncertain times and seasons, we have experienced six Deaths in our family and illness emergency from cancer and covid-19 corona virus infections. As the song we learned when we were little children tells and teaches us that, "I Believe for every drop of rain that falls, new life of a new flower grows" and for all of our family members who have passed away, "A New Life of a new flower and our rose beyond the wall still grows." As written and spoken on the poem of Our Mother's soft warm love-filled heart felt sympathy card for funeral condolences. Abundant thanksgiving, good health, gratitude, prayers, love, peace & blessings for your kind help and assistance. Your staff and team are kind and helpful like caring extended family members. Always Keep your family members safe and healthy during these uncertain times. Thank you so very much. We are forever abundantly grateful and thankful to your entire staff and team members especially your manager.
LINDBERGH S | Expérience généraleThey worked with me in trying to keep my storage
Mary M | Expérience généraleI have been out with a massive heart attack and rehabilitation has been averse for me I have made several attempts to contact Ms Mary at Uhaul and been unsuccessful. I did have the pleasure of speaking to a young man who stated he works there at uhaul and took down my message and inform me he would make sure Ms Mary gets my message I'm still waiting and this been months ago. Hopeful you all have not sold my belongs and I can still obtain them please notify me if this is obtainable
john e | Expérience généraleThe staff was excellent I didn’t get her name but she was very helpful.
Derrick R | Déménagement en ligneI received excellent service at the U-Haul location in Landover, MD. Mr. Byrd took his time to explain the type of services they had, and he did not hesitate to answer any of my questions. He also gave me time to select the type of accommodations I needed, and he also gave options to choose from. He and the other employees were both professional and courteous. I would recommend this U-Haul location to all of my friends and family.
STELLA C | Premières impressions