Even though facility was clean and employees were cordial, my personal experience with this location is why I do not recommend. All advance notification and necessary steps were completed for the move out day (before the monthly renewal). I was still charged the amount for renewal even after being ensured that I completed the full checkout at the service desk. I attempted to call every hour on Sunday and nobody picked up until I called at almost 3:30 pm. Service rep stated that he forgot to check me out and proceeded to check me out. Like I said previously, I gave a 5 day advanced notification, rented a truck and moved out everything in a timely manner and was still charged after being ensured I wasn’t. This charged caused a minimal yet substantial inconvenience onto my family. I understand there may have been a high volume of customers that day, but I utilized uhauls service for accuracy and ease of mind. I will consider alternate companies for any future moves…
JUSTIN T | Overall ExperienceSelf Storage Units in Landover, MD, 20785
U-Haul Moving & Storage de Landover
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- 4,5 - Cote moyenne des clients
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Over more than 20 years, this Landover location has provided the best service I have experienced from any other locations in DC, Maryland, or Virginia.For this reason, no matter where I live in the area, I only use this location. And, I tell everyone to go to 3900 Whitetire Road for all their moving and storage needs. Don, Rosa, Dominique, and all the staff are the best. I rent trucks frequently and have had several long-term storage rentals. The staff are always professional, welcoming, pleasant, and helpful. Don, the General Manager, is very approachable and accommodating. I recommend this location.
KARMIN S | Overall ExperienceThe only place I've ever used for storage.
YVONNE K | Overall ExperienceWhenever I had a concern or questioned, it was respectfully, expeditiously and efficiently addressed.
CHARLENE F | Overall ExperienceMy compliments to Donald Byrd, Dominique (sp) and Rosa. They are professional, efficient, knowledgeable and kind.
Teena S | First ImpressionsThank you very much for having me in your facility and I will continue to work with you and make sure that I recommend you to any other clients
Kawusu J | Overall ExperienceEvery one was kind and helpful if I need to I will use haul again
WILLIAM J | Overall ExperienceGreat location and staff
Thomas W | First ImpressionsMr D. Byrd was very helpful to explain the process and rules of facility. It was a safe and clean environment Thank you for your professionalism and expertise during my visit Thank you for your desire dedication and determination to make my move in a successful experience. We need more people like you to get the job done. Awesome
DEBORAH C | First ImpressionsThe place was perfect for me. Space wise and office personal.. Thanks!
ALFREDO R | Overall ExperienceMy only comment is this location needs to get control of the rat infestation my items were chewed up and full of rat droppings so I had to wash everything and repack my items and throw away the items it got into and chewed through the boxes besides that it was a very professional spot and would recommend it to others
NICOLE D | Overall ExperienceEverything went well. I wish I would have gotten a bigger storage.
YVONNE K | First ImpressionsThank you for allowing me to rent storage. Great company and staff. I just fell on hard with no job to continue to pay my bill. There are times in life one will lose what they have even the roof over their head...that is what happened. I will miss my things that I worked hard for, hope someone can use them. I do not have the funds to retrieve my things, the amount is too much.
TANGELA T | Overall ExperienceVery nice people work here. My needs were met during a stressfull move.
Indira B | Overall Experience