Le client n'a pas laissé de commentaire.Stephen L.
Customer Reviews for U-Haul Moving & Storage of Landover
Pour nous contacter
Landover, MD 20785
(Next turning after UPS on Ardwick Ardmore Road)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Keith H.
Le client n'a pas laissé de commentaire.Tracy B.
Le client n'a pas laissé de commentaire.Desiree D.
Le client n'a pas laissé de commentaire.Shernita M.
The rental truck I was given was very unexceptionable that was raggedy it should not rented to anybodyPurcell J. | Premières impressions
Donald was very helpful. The road to the parking lot is in need of repair.Willard T.
The truck was not good it was very beat up not acceptable should not be renting outPurcell J.
The office staff was very short tempered. Myself and another customer needed assistance with the uhaul app and she stated â€œ we ain't gone do it for you, you guys gotta help us out sometimes tooâ€. The general manager and I had a disagreement about the fuel charge which was incorrectly charged and he refused to correct it and kept telling me I was in the wrong. I will never use that facility ever again.Michael J.
Le client n'a pas laissé de commentaire.Nuru O.
Le client n'a pas laissé de commentaire.JOHN P.
Le client n'a pas laissé de commentaire.julian A.
Friendly staff each time I came into store with the truck rental and storage rental and box sales. Truck was clean and handled well it was easy to load my things and moving into their storage was quick and easy with the use of the free carts.Kim C.
Yaritza and her colleague (didn't get the other lady's name at the desk) were greatBess R.
Le client n'a pas laissé de commentaire.Gilmore O.
Have an alternate location to return, dollies, etc while renting trucks and or trailers.Juan F.
Le client n'a pas laissé de commentaire.Victor C.
Le client n'a pas laissé de commentaire.Paula C.
Le client n'a pas laissé de commentaire.JASON W.
Nothing they were nice, kind and pleasant. Thanks again!!!roshanna M.
Le client n'a pas laissé de commentaire.Shernita M.
This was my first experience using a storage facility and the team at this location exceeded my expectations. The staff's customer service was amazing. I needed assistance on two separate occasions with my unit and they did not hesitate. The facility was very clean, well lit and maintained at all times. I am very appreciative and glad I chose this location.Germaine S. | Expérience générale
Le client n'a pas laissé de commentaire.Angela O.
Check in process and return processes were smooth and quick. Staff was welcoming, friendly, and very accommodating. Newer model cargo vans are very much appreciated.Shernita M.
Le client n'a pas laissé de commentaire.Susan H.
Le client n'a pas laissé de commentaire.Natasha U.
Le client n'a pas laissé de commentaire.REASSI N.
Staff was nice and knowledgeableArthur Y.
Le client n'a pas laissé de commentaire.Shirley W.
Le client n'a pas laissé de commentaire.kiesha D.
Le client n'a pas laissé de commentaire.Nancy Q.
Le client n'a pas laissé de commentaire.William M.
Refresh and upgrade cargo van fleet to include more of the sleeker body style with SLIDING side doors and TALLER roof heights (eg., Enterprise cargo van, Amazon delivery van, etc)Shernita M.
Le client n'a pas laissé de commentaire.Sean S.
Le client n'a pas laissé de commentaire.Lakisha G.
Should tell customers to read the email sent after closing the deal and follow the instructions contained therein. Before leaving. I was a transporter I photographed all four corners the sides and the instrument panel of a vehicle before and after transporting the vehicle.clifford C.
Le client n'a pas laissé de commentaire.ZHENGJA M.
Le client n'a pas laissé de commentaire.Reginald D.
Le client n'a pas laissé de commentaire.JAVIER M.
Just simply n easy for everyoneEDWARD R.
I like how fast pick up and return was. If everything is downloaded and put on the phone, it's even easier. I did not chose the phone pick up but I did upload drivers license to the phone and it was easy. I will consider doing everything over the phone next time. Staff was great and courteous. We had a great conversation.Anthony B.
Le client n'a pas laissé de commentaire.Latonya S.
Le client n'a pas laissé de commentaire.Katrina I.
Great service. Keep it upAdeyinka L.
Le client n'a pas laissé de commentaire.Kevin W.
Le client n'a pas laissé de commentaire.Elder A.
Le client n'a pas laissé de commentaire.Gianni H.
Rental experience was good but only one person was working Saturday morning she got every one taken care of by her self tho.john C.
Le client n'a pas laissé de commentaire.Joseph L.
Le client n'a pas laissé de commentaire.Elvis S.
Le client n'a pas laissé de commentaire.Juan O.
Le client n'a pas laissé de commentaire.Gerard L.
Very poor customer service. Rude, attitudinal and inpatient representatives during drop off. Unhealthy display and verbalizing of nonchalant and non caring behavior.POLYCARP E.
Improve on customer service.Lesli A.
Can't think of a thingKing S.
HAVE MR DON RUN IT.I SPOKE TO HIM TWICE EVERY TIME YOUNG MAN WAS SOOOOOOOOOOO RESPECTFUL HELPFULL CAUGHT ME OFF GUARD. WE NEED GOOD CUSTOMER SERVICE LIKE HE GIVES.,LOOK OUT FOR HIM AND KEEP HIM LIKE HE IS HARD TIMES OUT HEREleonardo W.
The only issue I have is that I was over charged for fuel cost. I returned the truck with the amount of gas I used. When I picked up the truck the fuel was at 1/4 of a tank and not what was on my pickup receipt, I went online and did the pickup questionnaire and took a picture of the correct gas amount. Today I find out that I was charged for fuel, I am tequesting the fuel charge be return to me. MerciMichael M.
Great Service!!Wayne G.
Le client n'a pas laissé de commentaire.denna B.
Speed of getting rental requested both in and out.King S.
Le client n'a pas laissé de commentaire.Gabriel O.
Le client n'a pas laissé de commentaire.stephanie L.
Le client n'a pas laissé de commentaire.MARIA S.
Le client n'a pas laissé de commentaire.Nolvert G.
I reserved 3vweeks in advance at a location down the block from where I was staying in Maryland and was called the day before and told I had to drive 13 miles to another location for pickup! That alone should have lowered price but didnt........I may look at different options for rental next time as I was very unhappyMartin H.
Le client n'a pas laissé de commentaire.OMID O.
Le client n'a pas laissé de commentaire.James K.
Thanks everything was easyJaque J.
Le client n'a pas laissé de commentaire.Kearra H. | Premières impressions
Samantha is the absolute best to ever do it. Kind, responsive, and helpful. Couldn't ask for a better point of contact especially since I was in the wrong. Mari is the sweetest and accommodated me before I even got a chance to ask for things. The evening guys were awesome, hilarious, and always willing to help. Praises to the whole team. Thank y'all!!!!Kevonne M. | Expérience générale
The PRICE that I was CHARGED is HIGHER than the price that was posted.Monica P. | Premières impressions
I think everything is good thanks for the service.JOYA T.
The equipment was very old and beaten-up. With dents and showed excessive use. For approx. 10 miles of driving route, I spent 6,5 gallons of gas? They need better equipment. Period!Ahmed A.
Everything is goodbyung O.
Le client n'a pas laissé de commentaire.Alice M. | Expérience générale
The indicated amount of fuel was noted as Full within my contract at the time of my departure, however the actual amount of fuel was three-quarters. I was unable to successfully correct the issue within the app. It would be helpful to have another option for the communication of issues/concerns.Monica P.
The staff here are hard working, professional and very customer friendly. I love this location and always rent here. I highly recommend this uhual location.Sharnice P.
Le client n'a pas laissé de commentaire.Chanivea T.
Le client n'a pas laissé de commentaire.Coziette W.
the wheel alignment on the van was very troubling, but otherwise, the service was excellent.Bisa W.
Le client n'a pas laissé de commentaire.WAYNE G.
Le client n'a pas laissé de commentaire.Sotonm D. | Expérience générale
Your service was very well good I would let a lot of my friends know if they needed service of renting any vehicle large or small to check out this location I'm pleased.james W.
Le client n'a pas laissé de commentaire.Lamin J. | Expérience générale
Le client n'a pas laissé de commentaire.Ariela P.
It would be nice if when you ask if you owe more on your return that you do not get the answer your good you owe nothing else and then you look on your reciept, and you see extra money added to your bill if you haven't checked the vehicleIda S.
Le client n'a pas laissé de commentaire.Lamin J.
Le client n'a pas laissé de commentaire.Jeannette M.
Le client n'a pas laissé de commentaire.vernon B.
All vehicles should come equipped with automatic mirror adjustments. It's quite difficult to constantly get out of the vehicle and walk around it whenever a mirror needs to be adjust. Not to mention, it's impossible to do while driving.Michael W.
Staff was competent and friendly. However, trailer was very dirty. I found nails, screws, wood, and a rusty razor blade on trailer.Lee N.
Thanks for having me my furniture was safe no damages nor leeks,I appreciate it good writings!Tanesha M. | Expérience générale
Le client n'a pas laissé de commentaire.BRANDON R.
Le client n'a pas laissé de commentaire.LEROY B.
Meri is very helpfulChristmas in April/MOS k. | Expérience générale
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Keyonnai M. | Expérience générale
Le client n'a pas laissé de commentaire.howard h. | Expérience générale
Le client n'a pas laissé de commentaire.TRACEY B.
Le client n'a pas laissé de commentaire.Cheryle R.
I haven't rented a uhaul in a long time. you implementing technology to speed up and ease the rental process. you did a wonderful job it is top notch. I like it. keep doing what you're doing.CHRISTOPHER C.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.Chanivea T.
Le client n'a pas laissé de commentaire.DARYL M.
Le client n'a pas laissé de commentaire.Getachew E.
Le client n'a pas laissé de commentaire.JEANETTE B.
TRAILER I RENTED WAS DIRTY AND THE SALE CLERK DIDN'T KNOW HOW TO OPERATE THE EQUIPMENT SAD SAD SAD ALSO THE MANAGER WAS SO MISINFORMED ITS NOT FUNNYDERRICK T.
that just as they treated me that they treat other people well👍🏻ESVEIDY G.
The staff was very helpful and made the opening and closing of the rental easy.Ernest P. | Expérience générale
😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁Jeremy S. | Premières impressions
Le client n'a pas laissé de commentaire.KHALIB B.
Everyone was amazing. All was quick and easy. Would use U-Haul again if needed.Veronica F. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica A. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany S. | Premières impressions
It was definitely a great storage experience because the truck rental & storage unit were at the same location which was convenient for my situation. Merci.April R. | Expérience générale
The unit that I rented was very clean upon receiving the unit.Dr Charles E Smith S. | Premières impressions
Le client n'a pas laissé de commentaire.festus f. | Expérience générale
Le client n'a pas laissé de commentaire.Saynora P. | Expérience générale
Great customer service!Malitta S. | Expérience générale
My experiences were all excellent. However I think that's it's ridiculous to continue charging someone after they have moved out and notified the staff that I moved and was out of town and the unit was empty and clean.Barbara S. | Expérience générale
Great customer service, very professional & helpful!Malitta S. | Premières impressions
Le client n'a pas laissé de commentaire.Wendell S. | Expérience générale
Rosa was great as were all the employees at the time that we used your storage.Renee G. | Expérience générale
Very helpful staff when I had an issue with the card not working. Great job!Joseph W. | Expérience générale
Le client n'a pas laissé de commentaire.Immanuel W. | Premières impressions
Le client n'a pas laissé de commentaire.Larry S. | Expérience générale
1. I was shocked disappointed, and angry to learn that there were no elevators. How irresponsible is that of Uhaul. 2. When booking the truck I told the representative that I had a 1 bedroom. When arriving at Lanham/Bowie, I discovered that the representative was wrong. My items did not fit the storage selected. 3. There was only one person serving customers and his customer service was horrible. He had a get me out of here, no personality attitude. When I asked for a larger unit he informed me that there was no larger unit, but also told me that he had no way of finding out if another facility had a larger space. Ironically, when I found another location I was told that Uhaul does have a system that allows reps to check for space openings at other locations. So the rep lied to me. 4. I was late returning my truck the next day because I had to do my own research and find other people to unload me. I'm very disappointed in the final posseS of Uhaul. I'd like the overage for the late return to be refunded to me.carol s. | Premières impressions
Le client n'a pas laissé de commentaire.SIMON C. | Expérience générale
Le client n'a pas laissé de commentaire.Donald M. | Expérience générale
Le client n'a pas laissé de commentaire.Shantay B. | Premières impressions
Le client n'a pas laissé de commentaire.reggie d. | Premières impressions
One of the best UHAUL's I've been to so far. Meri was accommodating, quick, friendly, and helpful. I had a terrific experience at this location.REENA S. | Premières impressions
Le client n'a pas laissé de commentaire.larry w. | Expérience générale
The salesperson was very knowledgeable and gave us options and recommendations.charmaine b. | Premières impressions
The person working at the UHAUL facility where I dropped my trailer and where I set up my storage unit was AMAZING. His name is Don. Don went ABOVE AND BEYOND the normal call of duty to be expected as an employee and really made things incredible for me after a long stressful day of moving and traveling. Give that man a RAISE. He's easily got to be one of your best employees.JONATHAN M. | Premières impressions
Our move in experience was horrible, problematic, and exhausting on January 29, 2021, at approximately 6:15 PM when we discovered the main entry storage doors were locked. This was in conflict with the Storage Access hours of 5 AM to 10 PM as published on the U-Haul Standard Advantages for the facility. Items had to be moved through a single entry door instead of the various wide double doors at the loading dock. We were told upon move in that we should not be moving in at this time which was in conflict with the published time listed on "Your Storage Place of Landover" nor any other guidance or guidelines, verbal or non-verbal. Generally, it appears to be a lack of consistency of communication among all staff to customer for a smooth transition into the facility which was ultimately resolved through management or by others means.Paul W. | Premières impressions
My first unit had rodents and moisture, which damaged many of my belongings. I filed a claim, but was ignored. I was moved to a nicer unit, which has worked out well. So my poor experience was offset by my great experience. Hence the average rating.Clarence J. | Expérience générale
Le client n'a pas laissé de commentaire.NELSON S. | Expérience générale
Le client n'a pas laissé de commentaire.yvette W. | Expérience générale
Everyone was greatAngiline D. | Premières impressions
Le client n'a pas laissé de commentaire.FABIAN G. | Expérience générale
Le client n'a pas laissé de commentaire.MARKITA E. | Premières impressions
Le client n'a pas laissé de commentaire.DENISE M. | Expérience générale
I have been a customer for almost 5 years and have another unit at this location. For the most part, I am satisfied with the service provided although shorter wait times when calling and not having mice droppings on my belongings would have improved the experience. Also, having a pro-rated refund would have been nice rather than paying a full month for less than 10 days.Anita J. | Expérience générale
I had one of those days 😪experience but the staff at both Lanham and Whittire truly was a big help in everyway possible .I just need to say Thank you to all the staff who helped meSABRINA S. | Premières impressions
Le client n'a pas laissé de commentaire.ROSE B. | Premières impressions
Le client n'a pas laissé de commentaire.wanda j. | Expérience générale
Le client n'a pas laissé de commentaire.Rashod T. | Premières impressions
I should start off by acknowledging the one disappointment - the ubiquitous rat/mouse poop I would find scattered throughout my unit upon returning every 6~12 mos, That said, Meri Payne is a FANTASTIC facility manager. She has always been attentive and accommodating. It's hard to imagine a facility manager more generous and more capable. I always felt my belongings were safe and the facility was well-run AND I could depend upon her if I had an issue. Thank you, Meri!!Russell K. | Expérience générale
Great carts, great surveillance, great service.Seanne T. | Premières impressions
I hadn't been in this facility since 2004 and I was taken back at the change. I was greeted with high energy abs great customer service at 7:30 am. What a great feeling on a hot Saturday morning when you're contemplating a move. Ms. Merci has excellent customer service and very knowledgeable. I would highly recommend this UHaul site.CHERYL C. | Premières impressions
The employees are professional and should be promoted.leavon r. | Premières impressions
Le client n'a pas laissé de commentaire.Jacob H. | Online Move In
Le client n'a pas laissé de commentaire.Yvette K. | Premières impressions
Employees and managers are very friendly and helpful.Eberrechi A. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel M. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond R. | Expérience générale
After hours I went in to store my items I was denied excess. There was a garage door that opened upon my approach in which I did not have access to. This facility is very unsafe and very inconvenient. I tried several times calling the after hour general manager over at Landover to have her assist me and the phone just went to voicemail. She never answered the phone so had I not figured out how to get in the unit I would have had to take my items back home and this was a two hour ordeal. This is only a two-story facility which means there is no elevator I had to walk around the outside of the building three times and up a flight of stairs to get to my unit . I was very unhappy last nightMARTHA O. | Premières impressions
Le client n'a pas laissé de commentaire.JESSICA F. | Expérience générale
Le client n'a pas laissé de commentaire.michael c. | Premières impressions
Please make sure new movers understand that all access doors are not accessible nor business hours. May sure that truck renters understand the return procedureTaWanda F. | Premières impressions
Le client n'a pas laissé de commentaire.DOLLIE S. | Expérience générale
Le client n'a pas laissé de commentaire.Carl M. | Premières impressions
Le client n'a pas laissé de commentaire.LORI J. | Expérience générale
Le client n'a pas laissé de commentaire.roberto v. | Expérience générale
Held the unit for about 15 years and will be back! Pricing on unit stayed at reasonable cost throughout the years.LANDOVER PRINTING CENTER E. | Expérience générale
Le client n'a pas laissé de commentaire.tamiko l. | Premières impressions
The gentlemen who checked me out was above superb in professionalism. Excellent employee. A real keeper. thanksCheryl W. | Expérience générale
the access hours i have issue with the card and ask me for a code just to come inside but i can't have no access this is the only issue i find after hours etcWILLIAM O R. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonda D. | Premières impressions
The two Reps were awesome. Don was quick and informative, gave us the info and set us up perfectly. Rosa treated my 5 y/o son kindly and made him feel welcome in the store.Jessica A. | Premières impressions
Le client n'a pas laissé de commentaire.Alex E. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE W. | Premières impressions
I discover mice dropping among my belongingsTHOMAS L. | Expérience générale
Le client n'a pas laissé de commentaire.Breyah J. | Expérience générale
Le client n'a pas laissé de commentaire.Tamisha F. | Premières impressions
Le client n'a pas laissé de commentaire.ADRIENNE J. | Expérience générale
The whole experience with U-haul was amazing from the truck rental to the storage facility. Thank you so much!IVAN R. | Expérience générale
Le client n'a pas laissé de commentaire.Diannaa M. | Premières impressions
I was told that every storage mine included will have mouse traps and climate control to prevent property destruction... Unfortunately that was not the case! After several months of housing my property with Uhaul, It was time to move out when I opened my unit to find mice ,mice droppings and their urine all over my property. Spoke to a representative about it and he said uhaul can't do anything about my property- Despite the guarantee of safe guarding my property from Rodents! That's unacceptable!Tambe A. | Expérience générale
I would never use Uhaul again. The rat/mice problem was unbelievable. The only reason I didn't give POOR as my overall experience is because staff was nice, efficient and professional.Deanna C. | Expérience générale
Friendly and helpful staffTimothy C. | Premières impressions
Knowledgeable staff and good Customer Service is hard to come by these days and is why I wanted to share my experience. The staff was very friendly, I was greeted as soon as I entered the facility. I was undecisive on which storage I needed but with the help of two gentleman (Don & Eduardo) they made the process smooth by offering me a climatized storage unit. I am happy on my decision and until now never knew such a storage existed. If you are in the market for a storage unit I would highly recommend this location.Lauren R. | Premières impressions
Le client n'a pas laissé de commentaire.Peter G. | Premières impressions
Le client n'a pas laissé de commentaire.Robin J. | Expérience générale
Le client n'a pas laissé de commentaire.gwendolyn h. | Expérience générale
I would come backTANYA A. | Expérience générale
The Staff was GREAT and always give the Customers a reminder on there Monthly Bill. I recommend 2 person and will do also with others. Thanks for the Service and Have a Wonderful Holiday!Jeffrey H. | Expérience générale
Superb customer service!!Tambe A. | Premières impressions
Everything went well this time I really appreciated your serviceJOTHAM C. | Premières impressions
I retrieved my property for storage unit and there was a dead mouse in my unit on my couch that it had chewed a hold through. In spite of there being a mouse box in the unit.Crystal G. | Expérience générale
Easy and efficientMARCUS E. | Premières impressions
Continue the good work!Julienne K. | Expérience générale
They were very goodjanet b. | Expérience générale
I didn’t like the last second change on my rental truck that had me going further out my way to pick up the truck that cost me more on mileage after I had booked the truck a month ago.Richard L. | Premières impressions
This is the best Uhaul I have ever used. Very fast service. The CSRs are knowledgeable and friendly. I also like the DIY services available. I would definitely come here again, if needed.Danielle V. | Expérience générale
Great serviceCristina S. | Premières impressions
As I mentioned in a previous email, when went to remove my belongings I found mouse dropping throughout my stuff, I found that be disgusting. I would not use that facility again, nor will I recommendDeborah J. | Expérience générale
The customer service was personable and professional.Cheryl W. | Premières impressions
Quick pick up and return. Customer service was excellentlatonia j. | Premières impressions
The gentlemen wanted to go back-and-forth with me about What locker I need to have on my locker but can’t show me anything in writing saying that I have to buy a lock from U-HaulJoseph M. | Premières impressions
Decent service but entrance to facility mot secure. Never had to use key card to enter. Additionally, main access to facility is in an industrial area, again not very secure. Rat droppings in unit.ROBERTA M. | Expérience générale
Dead rats were in my unit which left a nasty odor. There is a container in the corner that states it poison but I do not think it's effective.Georgia Marie D. | Expérience générale
Nice people and helpfulJay S. | Premières impressions
Was pleasantly surprised at service received.THOMAS N. | Premières impressions
BienBENITO C. | Expérience générale
Everything was awesome until I had mice crawling around and leaving droppings all over my things. The facility doesn't acknowledge the mice problem but they put traps in the storage units. Nasty.Danzelle S. | Expérience générale
Manger of this location very respectful high standards endeavors to hers customersJANICE F. | Expérience générale
Thank you for your patience when i was late paying and always being kind and professional on phone. You guys ROCK!evelyn m. | Expérience générale
The staff was extremely friendly and helpful.GWENDOLYN W. | Expérience générale
Do not rent a unit at this location,It has a serious mouse infestation.LATOYA R. | Expérience générale
I really appreciateJeff T. | Expérience générale
Excellent customer serviceSTEVEN H. | Expérience générale
The support staff at the Landover U-haul was very kind and helpful but especially on the day of my move. She had a truck available as soon as I arrived at the facility.Vigina M. | Expérience générale
Facility had a significant rust problem that powdered the dtuff in my unit.CALVIN M. | Expérience générale
Everything went well I appreciate all of the kind staff. Keep up the wonderful work.Gloria M. | Expérience générale
Great experienceRoderick T. | Expérience générale
Respect to the staff. The are excellent. Enjoyed working and will continue working with them.Kenasar J. | Expérience générale
Outside of my storage unit was well clean and maintain. I just moved out. In the back of my storage I found mouse droppings on several boxes.LYNETTE G. | Expérience générale
Very helpful staff.Greogrey S. | Expérience générale
It would be nice if you had a vendor machine with water, juice and soda inside the storage area for customers/ Also, it would have been nice if you had air inside the storage area for customers.SHIELA OLIVIA K. | Expérience générale