Évaluations des clients U-Haul Moving & Storage of Lawrence

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lawrence

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Cynthia M. le

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Keep conversations family appropriate and professional (no I don't have kids myself). I thought employees always go confirm the mileage and truck their self (they always have in the past) but this time they did not.

Bruce B. le

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Truck had 4200 miles on it and was filthy with dirt all over the bed that turned to mud when it rained. When I returned the truck, the employees were too busy smoking and gossiping to help me get the truck checked in so I could go. Castleton is a MUCH better location.

TAMMY M. le

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Laurel was very nice and professional and patient thank you very much

Gary J. le

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Le client n'a pas laissé de commentaire.

Doug Z. le

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Le client n'a pas laissé de commentaire.

Irene G. le

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The service was awesome

Harold R. le

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When a customer has pre-checked in, he or she should not have to wait in line. For my experience there was a line of people....I told the cashier/service representative that I was pre-checked in. She told me that she was busy and short handed. Not a good response for a customer.

Barry M. le

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Upon return of the equipment, you were busy but service should have been provided in a timely manner, as per customer. Instead, we were required to wait a very long time while service was provided to other customers. Finally, after becoming totally frustrated, we unhooked the trailer, informed customer service and then left the facility. If you cannot handle the volume of customers, at this location then maybe you need to hire additional staff.

Peggy H. le

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Le client n'a pas laissé de commentaire.

Kyndall W. le

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I wish the elder were given a free service for moving

Roger S. le

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Problem is it took almost 2hours standing in line to get the equiptment.

Hector A. le

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Very good

Daniel M. le

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Le client n'a pas laissé de commentaire.

Pinky P. le

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more help & upgrade computer systems! Molly was great customer rep!

David B. le

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Le client n'a pas laissé de commentaire.

Kim F. le

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Le client n'a pas laissé de commentaire.

Johnny P. le

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Remove the 6630 Pendleton Pike Indianapolis, IN location for reserving online. There is no point in having that location in the online selection when there is not staffed. The customer has to travel further down the road to a different location just to have all information transferred when checking in to rent a truck. What could have been an in and out process could have took 5 minutes ended up being 30 minutes.

Nichole R. le

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The process of pickup was ridiculous. Your listing showed address of 8550 Pendleton Pike. I go there it’s only a storage facility. I called customer service they gave me a run around, forcing me to download the app, telling me i will get a code to pick up keys, etc. there are no vehicles at this location. I get a confirmation after signing up/checking in online and it gives the address down the street of the 6800 Pendleton Pike. It was the dumbest run around. They need to get this process to be more cohesive and you all need to update your online listings and your yellow page listings. It was the most inconvenient process.

George V. le

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Good people and have no problems.

Troy W. le

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They had 1 person behind the counter and 5 customer's in line

Camry B. le

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The worker said the f word, truck was filthy, the $20 advertisement is false, I ended up pay $90 for 2 hours which is ridiculous! You can get a nice truck at enterprise for $80 the entire day! I will never use U-Haul again.

philip f. le

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I used the app to order and pick up my truck. It would not let me change the starting mileage but it did let me submit a photo of the mileage. The mileage was off by approximately 500 miles.

Lee G. le

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Le client n'a pas laissé de commentaire.

Amar M. le

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It was a really old vehicle. It got the job done I can say that yet it had a lot of noises and it just needs to be renewed. I wouldn’t take it for a long drive because it sounded that the engine was going to blow up

Darnisha A. le

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Le client n'a pas laissé de commentaire.

Penny W. le

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Le client n'a pas laissé de commentaire.

Tom B. le

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Friendly folks. I called them but then hung up the phone. They called me back. Great service and delivered the hitch install very timely.

Pamela P. le

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There were roaches in my boxes when I moved into my new apartment. My mover indicted that your facility had several there. I am very disappointed and now have to hire an exterminator to handle it.

Nicholas A. le

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From the person I first placed my reservation with to the location I picked up from and the broken trailer they gave me; it was a shit show, start to finish.

Nicole A. le

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Le client n'a pas laissé de commentaire.

Katherine O. le

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Pricing is awful. Rates and quotes were not the same even though parameters were. They couldn't tell how much I was initially charged when I dropped off my vehicle and then tried to say I owed almost $300 more. I was told incorrect information by the customer service agent over the phone about charges if I extended my vehicle drop off time by 10 hours. The mobile pickup is great but it seems like there's still many bugs in the system that need to be worked out.

Kaneesha C. le

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Le client n'a pas laissé de commentaire.

vanessa M. le

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Le client n'a pas laissé de commentaire.

Teresa F. le

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I'm pissed that I got charged 209 more dollars for dropping the truck off at the wrong location. I understood that it would only be a 30 dollar extra charge

Tina T. le

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Appreciated

Tina T. le

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I was char

Keith W. le

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You can make sure that the equipment is working properly. Due to the owner stepping in I was charged us for 1 day instead of two. The door not closing made the move more stressful. Roadside assistance come's out and could not determine why the door was not closing. They eventually cut the cables which made it hard to open to get my belongings out. Once I got to my new home, I had to get a neighbor to help me open the door so I can unload the truck.

Micheal F. le

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Le client n'a pas laissé de commentaire.

Andrew D. le

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Le client n'a pas laissé de commentaire.

KIM P. le

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Will rent again

thomas c. le

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I experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed to

Sherry B. le

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I rented a room from there and I had excellent customer service

Charles S. le

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The alarm system was kinda lame. Everybody just expects you to have the alarm go off and wait for it to turn off. What’s the point? If criminals can do the same and just wait for it to turn off.

Willis B. le

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U-haul agent found me a more economical arrangement for my storage needs.

Amanda L. le

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Lauren was a wonderful person that i dealt with ... She was efficient and handle my move with ease!! She helped me choose what I needed and it worked out great! Loved her and the experience! Thanks!

antoinette w. le

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Sent me to different locations without telling me the problem

Jordan C. le

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The worst customer service I have ever experienced in the entirety of my life, regardless of the industry. Will never use Uhaul again ever.

Lacretia W. le

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No comment

Courtney A. le

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The rep had no personality and acted like he didnt like his job or want to be there like we were bothering him

Kelly B. le

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Owen was Great!

Christina H. le

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Very helpful!!

BERTHA S. le

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Moved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.

Shartrese G. le

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They weren’t like other uhaul places I’ve been I wanted to keep uhaul for a later time and they just picked me a time which was not what I asked for that’s my only concern other than that it was fine

Yonna L. le

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Very under staffed. Busy office. 24 hr operation would really work. Grateful to have the free storage option.

TONYA W. le

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Great Customer Service’!!

Jamila J. le

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I was given a different quote than what they charged my card for the storage, they also charged my card a deposit that was originally supposed to be waved.. I never gave permission for the to take tht

Mebrahtom G. le

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good staff

Vanessa s. le

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Everything went very well. Molly & Owen-Mgr was truly an asset to your Company! UNTIL speaking to a very disrespectful, unproffessional young lady the morning after my rental truck was returned.

Tom S. le

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Well maintaned

thomas c. le

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thank you for your great customer service! If I need a storage again I will certainly use your services.

Christi U. le

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Would be nice if there were longer access hours on Sundays. Also, this store is a very busy place, they need more staff. There needs to be some sort of signal system when people are near the desks.

Janelle R. le

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Everything was great. The only concern is that I moved my items out of storage on the 8th of the month, there were was no prorated rate. I had to pay for the entire month whereas other facilities do.

pamela r. le

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while walking through the indoor storage, the entire floor was wet and no caution signs were posted. The employee that was guiding me slipped and fell and I slipped but was able to maintain balance

Jim C. le

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It was all good.

RICHARD G. le

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Great facility and service. My only complaint was that since my truck & trailer combo were too long to fit entirely in the unloading bay the garage door continually closed against my truck windshield

Candis G. le

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I love the manager n I think her name is molly she the taller heavier set lady I’ve worked with them at there old location n this one

JABE LLOYD J. le

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Thank you