Évaluations des clients U-Haul Moving & Storage of Lawrence

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lawrence

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Cassandra G. le

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Le client n'a pas laissé de commentaire.

Jennifer T. le

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Le client n'a pas laissé de commentaire.

Robert Z. le

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Le client n'a pas laissé de commentaire.

marsha H. le

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Le client n'a pas laissé de commentaire.

FELICIA J. le

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Lauren was very friendly and knowledgeable. She helped me determine the right products to get me in my rental truck.

Laquitte L. le

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Thanks

dollie w. le

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Excellent customer service. Owen and Molly. Thank you so much.

dollie w. le

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Excellent customer service. Owen and Molly. Thank you so much

TAMMY M. le

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Laurel was very nice and professional and patient thank you very much

Irene G. le

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The service was awesome

Barry M. le

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Upon return of the equipment, you were busy but service should have been provided in a timely manner, as per customer. Instead, we were required to wait a very long time while service was provided to other customers. Finally, after becoming totally frustrated, we unhooked the trailer, informed customer service and then left the facility. If you cannot handle the volume of customers, at this location then maybe you need to hire additional staff.

Peggy H. le

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Le client n'a pas laissé de commentaire.

Kyndall W. le

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I wish the elder were given a free service for moving

Roger S. le

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Problem is it took almost 2hours standing in line to get the equiptment.

Hector A. le

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Very good

Daniel M. le

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Le client n'a pas laissé de commentaire.

Pinky P. le

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more help & upgrade computer systems! Molly was great customer rep!

David B. le

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Le client n'a pas laissé de commentaire.

Kim F. le

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Le client n'a pas laissé de commentaire.

Johnny P. le

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Remove the 6630 Pendleton Pike Indianapolis, IN location for reserving online. There is no point in having that location in the online selection when there is not staffed. The customer has to travel further down the road to a different location just to have all information transferred when checking in to rent a truck. What could have been an in and out process could have took 5 minutes ended up being 30 minutes.

Nichole R. le

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The process of pickup was ridiculous. Your listing showed address of 8550 Pendleton Pike. I go there it’s only a storage facility. I called customer service they gave me a run around, forcing me to download the app, telling me i will get a code to pick up keys, etc. there are no vehicles at this location. I get a confirmation after signing up/checking in online and it gives the address down the street of the 6800 Pendleton Pike. It was the dumbest run around. They need to get this process to be more cohesive and you all need to update your online listings and your yellow page listings. It was the most inconvenient process.

George V. le

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Good people and have no problems.

Troy W. le

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They had 1 person behind the counter and 5 customer's in line

Camry B. le

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The worker said the f word, truck was filthy, the $20 advertisement is false, I ended up pay $90 for 2 hours which is ridiculous! You can get a nice truck at enterprise for $80 the entire day! I will never use U-Haul again.

philip f. le

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I used the app to order and pick up my truck. It would not let me change the starting mileage but it did let me submit a photo of the mileage. The mileage was off by approximately 500 miles.

Lee G. le

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Le client n'a pas laissé de commentaire.

Amar M. le

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It was a really old vehicle. It got the job done I can say that yet it had a lot of noises and it just needs to be renewed. I wouldn’t take it for a long drive because it sounded that the engine was going to blow up

Darnisha A. le

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Le client n'a pas laissé de commentaire.

Penny W. le

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Le client n'a pas laissé de commentaire.

Tom B. le

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Le client n'a pas laissé de commentaire.

Pamela P. le

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There were roaches in my boxes when I moved into my new apartment. My mover indicted that your facility had several there. I am very disappointed and now have to hire an exterminator to handle it.

Nicholas A. le

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From the person I first placed my reservation with to the location I picked up from and the broken trailer they gave me; it was a shit show, start to finish.

Nicole A. le

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Le client n'a pas laissé de commentaire.

Katherine O. le

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Pricing is awful. Rates and quotes were not the same even though parameters were. They couldn't tell how much I was initially charged when I dropped off my vehicle and then tried to say I owed almost $300 more. I was told incorrect information by the customer service agent over the phone about charges if I extended my vehicle drop off time by 10 hours. The mobile pickup is great but it seems like there's still many bugs in the system that need to be worked out.

Kaneesha C. le

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Le client n'a pas laissé de commentaire.

vanessa M. le

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Le client n'a pas laissé de commentaire.

Teresa F. le

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I'm pissed that I got charged 209 more dollars for dropping the truck off at the wrong location. I understood that it would only be a 30 dollar extra charge

Tina T. le

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Appreciated

Tina T. le

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I was char

Keith W. le

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You can make sure that the equipment is working properly. Due to the owner stepping in I was charged us for 1 day instead of two. The door not closing made the move more stressful. Roadside assistance come's out and could not determine why the door was not closing. They eventually cut the cables which made it hard to open to get my belongings out. Once I got to my new home, I had to get a neighbor to help me open the door so I can unload the truck.

Micheal F. le

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Le client n'a pas laissé de commentaire.

Andrew D. le

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this was not original location of rental. Found out at last minute

Keshia K. le

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Le client n'a pas laissé de commentaire.

KIM P. le

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Will rent again

Marty F. le

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you all get an A+ on communication, customer service...! Everything went smooth as silk. The only thing I would consider changing is how your moving helpers are rated (might not be your dept). We started with one group that had 4/5 rating on your site, but reviews online were scary. We changed to another company that was outstanding

Thomas F. le

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I thought the appliance mover and moving pads were in the truck like they use to be, turns out this has stopped. Caused me to have to drive all the way to tge store again to pick these up, wasted time when I could have been moving.

bill B. le

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Work on customer relations.When I arrived, the lady who served me was chatting with another customer who was being serviced by another employee. This personal, non-business related, conversation continued while I stood there waiting. Ok, friendly with the customers, understandable, so I waited. When she finally decided I should be helped she continually to interrupted my check-in to keep chatting with that same customer until I asked her to concentrate on helping me. She was visually upset, but to her credit, remained professional. You have a policy of photographing ID. In this case my driver's license. I do not want some random person making copies of my personal information so I offered her my work ID and contact info instead. She insisted on the license until the manager (i assume) told her it was OK. Returning the truck: There i a sign at check-in that says stay in the truck and you will be helped. I waited in the truck. I waited some more and then some more. I finally went inside for help and the guy seemed irritated that a customer would interrupt his other duties (some sort of paperwork) to ask for assistance. Throughout all of this there was not one "sorry for the inconvenience" or any acknowledgement of any service problem. Business as usual? Blinded by routine? I have no idea, but I would definitely not recommend to a friend. Too many other options near by. Thank you for this opportunity to air my complaint.

thomas c. le

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I experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed to

Dymia W. le

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Le client n'a pas laissé de commentaire.

Jennifer A. le

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Being a first time customer, I was not given any informative information about how to open and close the latch, move the seat forwards and backwards or what to do when I am done with the truck. When I returned the truck and informed them the seat was broken and could not be moved they replied they already knew about that. From picking up my uhaul and dropping it off I was unsatisfied with their customer service.

Eugene L. le

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Be upfront and real with the customer about the price.

Stephen K. le

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The girl that waited on us was wonderful!!!

Sherry B. le

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I rented a room from there and I had excellent customer service

Julian S. le

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Have my truck ready on time.

Shanita L. le

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Uhaul over charged me and now I'm trying to get my money back...

Charles S. le

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The alarm system was kinda lame. Everybody just expects you to have the alarm go off and wait for it to turn off. What’s the point? If criminals can do the same and just wait for it to turn off.

Pam F. le

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Check out process took an exceptionally long period of time. The seat on the driver's side was so uncomfortable as though a heavy person had worn out the springs. The gas tank was not full. The rear tire was low and needed to be filled. We usually use the 52nd and Keystone location and much prefer it to this, but no vehicle was available there. Not a good experience and won't use that location again.

Ian M. le

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Our truck had 168,000 miles and it showed. The lights made it nearly impossible to drive at night. Thank God I only moved in-town; the truck would not have made it cross country. The attendant,who was eating her breakfast burrito as she checked me out, said the truck had over half a tank when I got it but when I turned it on, it had less than half a tank. I filled it up with more gas than I got it and they charged me $30 extra (FRAUD). I am seriously considering issuing a formal complaint with the BBB.

Cyril W. le

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I use Uhaul. Any time I need to move

Teresa C. le

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The truck I rented had a check engine light on, only one head light.... service members were not friendly.

STEVE C. le

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Trailer smelled like somebody threw up in it. Service at this location is very slow. It seems like UHaul's IT infrastructure needs an overhaul. So much time using cell phone to take pictures. I'll bet my drivers license has been photographed 20 times at UHaul. It takes so long to rent a trailer, I'm factoring that into my decision to just buy one.

Annette B. le

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Overall, the experience was good. The check engine light was on the whole time.

William A. le

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Great service. Answered all my questions. No problems. Way it should be.

William K. le

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Le client n'a pas laissé de commentaire.

Blake M. le

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I wish I knew the name of the employee who helped us because he has AMAZING customer service. We picked up our trailer the same day that we reserved it and even with short notice everything was taken care of. This UHaul has some of the most considerate employees I've met since moving to Indiana.

PATRICE A. le

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Horrible experience with this location, General Manager inconsiderate, unconcerned and incapable of correcting Uhauls' fraudulent double charge of rental.....I WILL NEVER USE THIS LOCATION OR COMPANY AGAIN.

Douglas D. le

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Everything was great thank you very much.

Heather W. le

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Le client n'a pas laissé de commentaire.

Ryan C. le

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Le client n'a pas laissé de commentaire.

Barbara S. le

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Le client n'a pas laissé de commentaire.

Alisha G. le

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Le client n'a pas laissé de commentaire.

Petrina G. le

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At this time I don't know of say. How can I improve on your "EXCELLENT" service!!!!

Alexander M. le

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You didn't ask if I was satisfied with my rental and the answer is a resounding "NO". I made my reservation weeks ago for a 5x8 trailer and I have the original confirmation email. However, somewhere U-Haul changed my reservation to a much larger 6x12 double axle trailer and no 5x8 was available. At pickup, I had no choice but to take it. That was a much too large of a trailer for my vehicle and made for a VERY dangerous drive on the highway. I will NEVER do that again!!! Luckily I only had a fairly short 1 hour drive as it was extremely nerve wracking as it was pushing me all over the road. If I go online and reserve a 5x8 trailer weeks before I need to use it, you should have the trailer that I reserved and available. If you can't guarantee that on my next upcoming reservation then I will take my business elsewhere.

Andrew M. le

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Le client n'a pas laissé de commentaire.

Najaa T. le

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I was sent to the wrong location when I called over the phone. I was also told one thing and when I arrived I was told another about my credit card on file reserve and wanting to pay with cash. Employees should explain fully and correctly of what the customer needed to know. And they also need to not give attitude, throw keys and mumble towards customer. They also didn't walk out to check vehicle before it left the lot. Would not recommend this location if those particular employees still work there.

Jay S. le

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The young man who waited on me kept yawning as if he hadn’t slept much and seemed a little disinterested. Not the norm at other UHaul locations.

Steven B. le

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Horrible customer service

Willis B. le

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U-haul agent found me a more economical arrangement for my storage needs.

Bryan B. le

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Le client n'a pas laissé de commentaire.

Amanda L. le

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Lauren was a wonderful person that i dealt with ... She was efficient and handle my move with ease!! She helped me choose what I needed and it worked out great! Loved her and the experience! Thanks!

Brian C. le

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Le client n'a pas laissé de commentaire.

Phil F. le

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Tried to confirm via phone for the new location 9 times. No one ever answered the phone. Very very disappointed. Unsure why I had to drive 44 miles out of my way when there were 2 auto transports in Greenfield I could have used for 24 hours.

Trent J. le

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Le client n'a pas laissé de commentaire.

Rikkieta S. le

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The staff were unprofessional taking calls while customers waited to be helped; texting and not very courteous at all. When returning the equipment the sign outside read to remain there until the staff checked in the equipment. I waited for 10 minutes until I saw a uhaul employee and I asked if I was going to be helped. The staff member said I needed to go inside to be helped. I suggested that they change the signage if this was the policy. When I went inside, there was a line of people waiting while a white woman argued on the phone that she was the only one at this branch and couldn't leave. As I waited in line, the lady asked another staff member to help me since I was just returning equipment. As a retired military veteran, I've dealt with uhaul for over 2 decades and I've never had such a negative experience.

Stacy O. le

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Perfect Service!

Mia C. le

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Le client n'a pas laissé de commentaire.

Jeffrey M. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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Le client n'a pas laissé de commentaire.

Derek C. le

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Le client n'a pas laissé de commentaire.

Ronak S. le

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It took about 20 minutes for customer service to notice I was waiting to be checked in. Otherwise service was fine.

Michelle J. le

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Le client n'a pas laissé de commentaire.

Eugene H. le

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even after doing the on-line check in there was too much delay in checking in. only one person work during return...long wait.

Eric V. le

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Nice employees but they need to smile a little more. Very knowledgeable and helpful staff. i will use tis place whenever I have rental needs.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Crystal P. le

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Le client n'a pas laissé de commentaire.

Rodney M. le

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Customer service was nasty. One person working the counter.

Clayton S. le

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Le client n'a pas laissé de commentaire.

Brittany C. le

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Laren was left alone attending to the customers by herself, and I might say she did a great job trying to keep up with everyone. Now the gentleman that was there was very rude and nasty to help me. Threw the dolly in the truck, and then told you in a very rude way you welcome!

Bethann M. le

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This location was actually moved two blocks down the road on a major highway and nothing was posted at the old site on where it was. I stopped by the AutoZone up the street to ask if they knew where the local U-Haul was located.

Jamie C. le

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Le client n'a pas laissé de commentaire.

Willie S. le

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make more car haulers avlable

Brian H. le

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Have more experienced staff available for new staff members with questions

Tiana H. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Let the customer know in your on-line reservation set-up that they will need to provide the tow vehicle license plate tag number in advance of asking for it at the check-in counter; just making the process more efficient.

antoinette w. le

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Sent me to different locations without telling me the problem

Pam M. le

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I reserved a 10 ft. truck and got to the location at the appointment time. I waited almost 30 mins in line to be told that they didn't have the truck I reserved because "they were overbooked". I had to take a cargo van. Luckily I was moving furniture that fit but if I was doing a big move a cargo van would not have worked and would have caused multiple trips. Then the sales guy forgot the furniture pads and I had to find him and ask him for them. Not a good experience at all.

Kimberly W. le

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Working air conditioning in main office. Friendly associates customer oriented. Limited employees friends and family long visitation during working hours. It is confusing to see non uniformed individuals behind the counter or taking space for paying customers.

marilyn A. le

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Friendly staff

Kamesha S. le

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Truck and storage too small and time given to use truck was not enough time

Patrice T. le

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The gentleman that helped me was excellent. But the line took over 40minutes.I had a reservation for 9:00 and got serviced at 9:42am. There were multiple employees walking around, and only two helping. One was on her personal phone. Not satisfied

Anita K. le

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Thank you

George G. le

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Le client n'a pas laissé de commentaire.

Charles C. le

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Le client n'a pas laissé de commentaire.

michel C. le

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A little slow at sign in but everyone was friendly. A good transaction. Would recommend.

Stephanie N. le

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Le client n'a pas laissé de commentaire.

Jordan C. le

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The worst customer service I have ever experienced in the entirety of my life, regardless of the industry. Will never use Uhaul again ever.

Lacretia W. le

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No comment

Courtney A. le

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The rep had no personality and acted like he didnt like his job or want to be there like we were bothering him

Kelly B. le

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Owen was Great!

Christina H. le

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Very helpful!!

BERTHA S. le

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Moved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.

Shartrese G. le

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They weren’t like other uhaul places I’ve been I wanted to keep uhaul for a later time and they just picked me a time which was not what I asked for that’s my only concern other than that it was fine

Yonna L. le

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Very under staffed. Busy office. 24 hr operation would really work. Grateful to have the free storage option.

TONYA W. le

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Great Customer Service’!!

Jamila J. le

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I was given a different quote than what they charged my card for the storage, they also charged my card a deposit that was originally supposed to be waved.. I never gave permission for the to take tht

Mebrahtom G. le

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good staff

Vanessa s. le

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Everything went very well. Molly & Owen-Mgr was truly an asset to your Company! UNTIL speaking to a very disrespectful, unproffessional young lady the morning after my rental truck was returned.

Tom S. le

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Well maintaned

thomas c. le

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thank you for your great customer service! If I need a storage again I will certainly use your services.

Christi U. le

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Would be nice if there were longer access hours on Sundays. Also, this store is a very busy place, they need more staff. There needs to be some sort of signal system when people are near the desks.

Janelle R. le

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Everything was great. The only concern is that I moved my items out of storage on the 8th of the month, there were was no prorated rate. I had to pay for the entire month whereas other facilities do.

pamela r. le

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while walking through the indoor storage, the entire floor was wet and no caution signs were posted. The employee that was guiding me slipped and fell and I slipped but was able to maintain balance

Jim C. le

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It was all good.

RICHARD G. le

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Great facility and service. My only complaint was that since my truck & trailer combo were too long to fit entirely in the unloading bay the garage door continually closed against my truck windshield

Candis G. le

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I love the manager n I think her name is molly she the taller heavier set lady I’ve worked with them at there old location n this one

JABE LLOYD J. le

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Thank you