Évaluations des clients U-Haul Moving & Storage of Lawrence

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lawrence

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Jennifer T. le

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Le client n'a pas laissé de commentaire.

Robert Z. le

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Le client n'a pas laissé de commentaire.

marsha H. le

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Le client n'a pas laissé de commentaire.

FELICIA J. le

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Lauren was very friendly and knowledgeable. She helped me determine the right products to get me in my rental truck.

Laquitte L. le

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Thanks

janet K. le

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Le client n'a pas laissé de commentaire.

Michael I. le

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The sales women was very helpful and nice

Byron S. le

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Le client n'a pas laissé de commentaire.

Regina D. le

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Le client n'a pas laissé de commentaire.

James C. le

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The truck i rented had a change oil light on and all the windows needed to be cleaned. Windows were cloudy on inside of truck, probably from a smoker. The truck was clean on the inside and out otherwise.

Ledrena G. le

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It was very easy to rent a truck with Uhaul. The truck was clean and most of all it had heat! I will use Uhaul again.

dollie w. le

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Excellent customer service. Owen and Molly. Thank you so much.

dollie w. le

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Excellent customer service. Owen and Molly. Thank you so much

RHONDA G. le

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Le client n'a pas laissé de commentaire.

Felisa S. le

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Le client n'a pas laissé de commentaire.

shirley S. le

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Everything was great!

Donna C. le

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Le client n'a pas laissé de commentaire.

Douglas S. le

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Thanks

Marci W. le

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Clerks checking in and out were extremely kind and patient. A++++ to all three.

Anna T. le

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My belongings have been stored at this location since February 2019, I have not been in the unit since I rented it, but to my surprise my unit was i fested with mice and dropping. I have reported to store manager and team , as of 11/2/2019, no phone call or explanations.

Courtney M. le

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Le client n'a pas laissé de commentaire.

David H. le

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My experience was great the customer service was spot on, they knew what i needed and helped in every way they could to assist me.

Anthony W. le

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Le client n'a pas laissé de commentaire.

Delorise R. le

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A friendly smile - from Owen - upon entering and approaching desk would be great. Does his job ok, but seems grumpy. The young lady who checked truck upon return is quite efficient and personal - Jacqueline I believe was her name.

Clinton F. le

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All the staff were helpful, but the girl that morning was especially pleasant and caring. (I didn't catch her name, unfortunately.)

Jermaine C. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Everything was perfect

tONY G. le

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Le client n'a pas laissé de commentaire.

Brian D. le

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The team was SUPER attentive to my needs. They provided a quality experience for me! I'll definitely use again and recommend to others!

Lalita B. le

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Le client n'a pas laissé de commentaire.

shelley H. le

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Not a thing.

Jose R. le

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Le client n'a pas laissé de commentaire.

brandi J. le

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Le client n'a pas laissé de commentaire.

Debra C. le

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Le client n'a pas laissé de commentaire.

Tommy J. le

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Le client n'a pas laissé de commentaire.

Mary Lou R. le

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I ordered a 20 ft truck when I got there the computer indicated I ordered a 26 ft truck it was dirty inside and the truck did not ride smoothly even on i465 where the roads are better . I was jostled around. The whole time driving. Very disappointing. Should’ve gone to one on shade land uhaul. Great customer service and trucks well maintained

Kevin B. le

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Good customer service is already in place so no suggestions for me at the moment.

Nora H. le

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I reserved a truck a week in advance online and not once did anyone say there was nothing available until the day before picking it up. Finally after being on the phone for over an hour, I was able to pick up my truck on time. I picked up a VERY damaged truck from a guy that was so high he could barely talk. Then when I returned the truck with the appliance dolly in the back of the truck I received a phone call from the manager a few hours later saying that I did not return teh dolly. I never received even an apology for any of the mistakes on Uhual's part! Worse experience with Uhual ever! Do not go to Pendleton Pike and 38th location.

Richard S. le

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Le client n'a pas laissé de commentaire.

Ronnie P. le

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Le client n'a pas laissé de commentaire.

Franklin U. le

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Keep on doing what you do, good job.

Cynthia M. le

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Le client n'a pas laissé de commentaire.

TAMMY M. le

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Laurel was very nice and professional and patient thank you very much

Irene G. le

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The service was awesome

philip f. le

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I used the app to order and pick up my truck. It would not let me change the starting mileage but it did let me submit a photo of the mileage. The mileage was off by approximately 500 miles.

Pamela P. le

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There were roaches in my boxes when I moved into my new apartment. My mover indicted that your facility had several there. I am very disappointed and now have to hire an exterminator to handle it.

Tina T. le

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Appreciated

KIM P. le

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Will rent again

thomas c. le

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I experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed to

Sherry B. le

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I rented a room from there and I had excellent customer service

Charles S. le

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The alarm system was kinda lame. Everybody just expects you to have the alarm go off and wait for it to turn off. What’s the point? If criminals can do the same and just wait for it to turn off.

Willis B. le

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U-haul agent found me a more economical arrangement for my storage needs.

Amanda L. le

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Lauren was a wonderful person that i dealt with ... She was efficient and handle my move with ease!! She helped me choose what I needed and it worked out great! Loved her and the experience! Thanks!

antoinette w. le

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Sent me to different locations without telling me the problem

Jordan C. le

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The worst customer service I have ever experienced in the entirety of my life, regardless of the industry. Will never use Uhaul again ever.

Lacretia W. le

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No comment

Courtney A. le

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The rep had no personality and acted like he didnt like his job or want to be there like we were bothering him

Kelly B. le

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Owen was Great!

Christina H. le

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Very helpful!!

BERTHA S. le

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Moved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.

Shartrese G. le

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They weren’t like other uhaul places I’ve been I wanted to keep uhaul for a later time and they just picked me a time which was not what I asked for that’s my only concern other than that it was fine

Yonna L. le

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Very under staffed. Busy office. 24 hr operation would really work. Grateful to have the free storage option.

TONYA W. le

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Great Customer Service’!!

Jamila J. le

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I was given a different quote than what they charged my card for the storage, they also charged my card a deposit that was originally supposed to be waved.. I never gave permission for the to take tht

Mebrahtom G. le

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good staff

Vanessa s. le

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Everything went very well. Molly & Owen-Mgr was truly an asset to your Company! UNTIL speaking to a very disrespectful, unproffessional young lady the morning after my rental truck was returned.

Tom S. le

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Well maintaned

thomas c. le

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thank you for your great customer service! If I need a storage again I will certainly use your services.

Christi U. le

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Would be nice if there were longer access hours on Sundays. Also, this store is a very busy place, they need more staff. There needs to be some sort of signal system when people are near the desks.

Janelle R. le

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Everything was great. The only concern is that I moved my items out of storage on the 8th of the month, there were was no prorated rate. I had to pay for the entire month whereas other facilities do.

pamela r. le

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while walking through the indoor storage, the entire floor was wet and no caution signs were posted. The employee that was guiding me slipped and fell and I slipped but was able to maintain balance

Jim C. le

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It was all good.

RICHARD G. le

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Great facility and service. My only complaint was that since my truck & trailer combo were too long to fit entirely in the unloading bay the garage door continually closed against my truck windshield

Candis G. le

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I love the manager n I think her name is molly she the taller heavier set lady I’ve worked with them at there old location n this one

JABE LLOYD J. le

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Thank you