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Tiara M | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Lawrence
Testimonials From Recent Customers
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excellent staff and awesome service!!
ANISH BI want to thank everyone for their excellent service and support!! If I’m ever in need of your assistance in the future I will not hesitate to reach out!
Gail C | Expérience généraleNo one told us about the after hours service fee. That's a a point of payment and is definitely a significant talking point regardless of whether or not it was on the contract.
K'Driahn BWe return the truck within in the in hours and still got charged 20 additional dollars. We tried to use the app to because it was 7pm but it didn't know what we were doing. We are 60 years old. The return process should have been more user friendly and we didn't use the miles that was charged.
FREDRICK WTodo muy bueno
NELSON AStaff was great they were very nice and friendly. Really enjoyed my services. Thanks to your employees. I really appreciate that. You don't really get good service anymore without the attitude.
takisha w | Premières impressionsCan't think of a thing. Everyone was kind and efficient.
MARLENE SJust clean the cup holders m, sweep the cab & the truck cab. There's pieces of glass everywhere. It wasn't mine but I swept most of it up.
TAMARA GPersonnel amical
ROBERT NLots of scratches and dents and on vehicle. It made me a little nervous with taking pictures and making comments because there was a lot of dents and scratches. I had some difficulty with uploading some pictures and videos as I was uncertain at the end because when I submitted it said I had timed out and to see management. I spoke to he gentleman who checked me in and showed my phone and he said everything is ok. The truck died once while sitting at a stop light. The brakes seem soft but just might be that type of truck.
Gregg CMy reservation was for 6:30am. I signed in on the app. Found my reservation but the equipment was not ready. I had to wait for them to open at 7:00am to get my equipment.
VALERIE MIt says my move out was on 10/27/2025 I moved out on 10/10/2025 overall the experience was very good
Tracy M | Expérience généraleI was over charged for one than when returning you guys don’t make it easy I stood there 30 mins trying to turn the keys in the lady said just scan the QR code she didn’t say you have to download the app which is my phone went dead right as the store was closing I asked one of the employees which is I think she on drugs she said she don’t no how do you work for a place but don’t know how to return the keys overall not happy I paid 79 dollars and got charged 120 I put more gas in the truck than when I received it had the truck back on time as well do better UHaul
ANDREA TStaff did a great job and Edward got me hooked up and on the road with a smile. Thank you Edward
JOHN EEdward was very good. He was a problem solver and customer focused. Staff inside seemed dull and uninterested in any sort of customer communication. Several times during the process, the young man had unrelated conversations about personal business like when he got off work and what he had planned. Process driven and NOT customer oriented. I recommended this place because of Edward. The rest of the staff could use some remedial training. Mike
MICHAEL GStaff wasn't available they saw customers such as myself coming in and out and they just kept on with what they where doing outside meanwhile I'm in there for 10 minutes. Another customer came to rent and left due to the lack of customer service or no one available at all during business hours . I actually had to go yell and say is anybody working here today!! Before I was acknowledged.
CYETA W | Expérience généraleWe had a reservation set for 8am. We get there to pick it up through the app (since they don't open until 9am) and it tells me there is no equipment assigned to my reservation and to call a customer service number. I call, the rep informs me that nobody staged the keys for the weekend and we either had to find a different location or wait until they open. We had her look for a different location, but there were none in the area that would be efficient to drive to so we had to come back at 9am when they opened. Super inconvenient, we were already there, have a small baby that was already in the car, and had movers at the house at 8:15 ready to go.
SAMANTHA CEverything was good
JEFFREY CI wish there were more car pull ins. There is only two that I know of that allows me to escape the harsh weather. Wish there were at lease two more. But this place overall is good sometimes the AC is out during the summer.
Kareem C | Expérience généraleWaited 30 minutes past my scheduled pickup time due to store was closed, no one was available to open it. When I asked a question about the truck equipment, the supervisor was rude and snippy.
KAREN PThe manager and staff was very helpful understanding and patient they all were pleasant and respectful I would definitely recommend them. Thank you Pendleton Pike for your help and services.
TRACY MThanks for the great customer service.
jacqueline w | Expérience généraleGreat service . I dont remember the young man that helped me but he was wonderful and knew his job well. Merci
MICHAEL JWas trying to put money on my storage and they auction my belongings not satisfied at all
Jetaun B | Expérience généraleIt took me more than hour to get my rental uhaul vehicle, they were very slow, not friendly staff, truck had an foul smell the one i got, it was hard very bad experience at the counter as well as the truck , the steering was not clean the rubber of the steering was tearing.
anmoljit cEmployee was high and eating as I was trying to check out. He attached the trailer on the wrong size ball on my truck I didn't notice until I got home for the night and also didn't tell me the trailer light wasn't working. All around the most unprofessional place I have ever done business and will not be going back to this location again.
MASON SDidn't seem to know much about the trailer or connecting but I can do that. Friendly and helpful.
DENNIS CThey noted in my equipt was there but never checked it in until I called.
Kevin BWhen I moved they cancelled my appointment and said I did it. Terrible accountability.
BETTI TFriendly and great service
HUMBERTO BThe staff was friendly and helpful thank you
MARVIN B | Premières impressionsI was a little skeptical at first sight of the unit. "No way, I told my son, is this going to hold all my belongings! My son said, "Just watch!" I stand corrected, it's a great fit!!
Gail C | Déménagement en ligneThis location is always friendly!
RACHEL TPersonnel was friendly and knowledgeable.
CARLA WThe only issue I have with this facility is the policy of applying a late fee for being late one day, especially when you have a long-term positive record with them.
BERTHA S | Expérience généraleThey were very professional and a very kindly at member way I will always recommend U-Haul at this facility
shiirley p | Premières impressionsI do business most often with the Indianapolis location on East Washington, just inside of 465. While I'd been pleased with the customer service at that location, I was very impressed with the superior customer service I received at the Lawrence location on Saturday!
DENNIS SGreat people, great products, great service.
STEVEN GEverything was good but the storage units are marked incorrectly.. overall staff was nice and helpful. Just need to move a bit faster.. kind of slow
PANEISHA M | Premières impressionsCould not scan QR code to check in had to pay $20.
GABRIELLE RRien
GAYLAND MThe place is a rip off they instead of extending my rental reported it stolen!! I returned the truck!
Jennifer MNothing,is very good customer
Makenson EThe young man that helped me was very nice and helpful and made finding my storage unit really easy
TELLY B | Premières impressionsBetter equipment, which means newer vehicles.
HERMAN TThe truck given tire looked bend. Gave use another truck only to make use bring car back once we got on road. Only to give us a truck. Where the steering column had to much play in it.
MARIE BAwesome 👍🏿👍🏿👍🏿
David WBe more professional! The staff was rude, did not greet anyone. One young lady was on her phone having a whole conversation while checking someone in. The person that checked me in just had a whole conversation while"I don't want to be bothered " demeanor. Will not be spending money when someone acts like they don't want to be bothered while doing their job.
JANELLA WGood ok
Lincol IStaff need to open there store on time
Samuel BBetter customer service, clean rentals, and maybe not renting with a check engine light on. I got charged for extra miles which I did not use
Chelsea MCheck in takes a long time even with a reservation. Not enough staff there.
STEVEN CThe U-Haul storage is too high and you pay too much money where other U-Haul other storage place give you discount U-Haul has no discount, but I love the convenience, but you just too high
Stephanie J | Expérience généraleWell when i originally picked up the truck I had my 4 year old daughter with me. I drove all the way home before discovering what appears to be crack or some type of cocaine substance rolled up and stuck into the cigarette lighter. I couldn't imagine getting pulled over, searched and arrested and my child taken away, i mean these vans get stolen all the time. Not to mention the inside of the truck was dirty. nothing appeared to be wiped down, it stunk real bad and it looked like someone threw a drink on the right side of the van and front window because the outside of the van was sticky and the outer window was dirty but we were so pressed for time we just left. I had took a video and showed the manager who charged me 600 in mileage which is crazy but took $10 off for the drugs found. I often think if the van was never cleaned out then it wouldn't surprise me if the mileage was never reset. I ended up paying nearly $700 for something that just didn't sit right with my spirit. I left feeling played because aint no way we drove that much. not to mention the Manager was rude and very arrogant an dismissive any time we asked her for more details and a further breakdown on how the mileage was calculated. we were only just trying to understand but she treated us like we didn't have the money, felt like. None the less the amount was paid before leaving but we would never recommend anyone to rent from this location.
CHANTE HManager said they had no available trucks and told me to call the main U-Haul phone number to reserve one from somewhere else, I called the main number and they sent me a reservation for the location I was just told didn't have any. That wasted my time.
WILLIAM PCheck in process was excellent. RaShay (I believe that was her name) was fantastic. She walked me through the process of checking out the van and checking back in after hours. Truck was new, clean and exactly what we needed.
CYNTHIA CTry not to have unprofessional employees, preferably ones who aren't under the influence of drugs or alcohol. I'll never come back to this place. I've been using uhaul for over 20 years since I joined the military and I will NEVER come back here. This is the Walmart of Uhauls and I've used this company all over the country. This is literally the WORST location I've ever encountered. The equipment was dirty (I took pics and posted them), the staff was beyond rude, the guy didn't even check to ensure the lights were working correctly, he just left in the middle of hooking up the trailer. Just unprofessional!
RIKKIETA JThe truck I rented had a severely leaking gas tank. I took it back immediately and they swapped me out with another (bigger!) one. I'm very grateful they were able to still get me a truck - Thank You!
WILLIAM VVery helpful and polite
ROBYN ESee above comments
KATHERINE SNo comments
TIMOTHY JCustomer service is excellent. The supervisor was friendly she help me with all my questions. I will refer to the pendleton pike location
Joann MJust keep doing what you have been doing. I enjoy the customer service. Merci
CHAVONA T | Expérience généraleContinue doing what you're doing!
KENYA LRien
GERALDINE PThe facility and especially the staff were excellent 👌
jerry w | Expérience généraleThe truck seems to be on its last leg. I would love to have a better truck in the future!
ERIC PEquipment was perfect.
MARK ANobody there acted like the wanted a job, poor customer service, side conversations, no sense of urgency to fulfill the customer’s needs.
KEVIN SThis is my second time using this particular storage facility. I am more than satisfied. If I have a need for this service in the future you are definitely who I will call.
Rebecca P | Expérience généraleSomeone got in my storage when I missed my payments or employees the tag they put on my storage cut off cause I missed my payment was in the back of my storage on the floor I have things missing someone is getting in crawling on top or something can’t so just lost
Charita W | Expérience généraleS.O.
KT H | Premières impressionsGood customer service and don’t have to wait
CHERYL HI never knew anything of this unit I rented online and when I arrived at this location because I also rented a uhaul I was informed it was the wrong location . I was turned away and sent to 38th and mitthoffer rd. That location doesn't have storage units which was very confusing. I was refunded my money for the unit. Then this month charged auto pay for a non existing unit is what I'm thinking because I'm at this point unaware of what's going on. This is why I'm unhappy!!!
CYETA W | Expérience généraleI will always use u haul. Thanks for everything
corey g | Expérience généraleThere was a problem with the rodents chewing through the wall into my unit pooping everywhere. Plus you kept going up. Overall my items were safe,dry and secure for 4 years. Thanks
vicki m | Expérience généraleWe greatly appreciate all the support and opportunity to regroup as we complete our move and transition from one state to another... Richard Thompson
RICHARD T | Premières impressionsThe staff is always friendly respectful and courteous and helpful If and when I have a complaint iit s quickly resolved
latonya m | Premières impressionsThis was the best storage experience I’ve had and the staff was amazing and truly helpful… Thank you uhaul staff at Penelton Pike sincerely Ms.Washington
Huejuanna W | Expérience généraleThis location had no storage units for rent period for the location it doesn't exist!!!
CYETA W | Déménagement en ligneRashay is a very helpful and nice person.I like hermanagement skills.
APRIL W | Expérience généraleWill do business with them again
corey g | Premières impressionsVery much appreciated Thank you
KEITH H | Premières impressionsI have been a long term customer for at least 3 years and only filed 1 complaint that there weren't enough flat bed dollies for customer use but that was resolved and I'm grateful. My experience in these past 3 years has been nothing short of awesome. The staff at this location is impeccable. I have 1 more unit that I will be vacating toward the middle of this month and extends my gratitude for the use of your facility. I couldn't have chosen a better location. Thank you ever so much. Should I have a need for uhaul services again, this will be my go to location and will not hesitate to recommend this location to anyone in need of your service/ facility. Again, thank you Uhaul.
Dianne M | Expérience généraleRashay gives good service.
APRIL W | Premières impressionsMy brakes wasn’t working n the wheel turns when I get ready to stop the truck was not the best it was the first time I had a truck that I couldn’t go the speed limit cuz I was afraid of my life
CASSANDRA G | Premières impressionsEmployees very pleasant and knowledgeable
Darrell E | Premières impressionsArea stayed clean and didn't have and spiders or other kinds in my items like it was with another company. I just moved out of this unit after 4 years.
kimberly B | Expérience généraleI think the guy name is Walt or Walter front counter he went above and beyond to help me get storage and a truck ..thanks grateful and appreciative
Huejuanna W | Premières impressionsThank you U-Haul
Brittany P | Expérience généraleI will be back again. I love this U-Haul place. This is the only one I come to. They are so friendly and kind. I love the people spirit in their energy.
TANYA H | Premières impressionsFor being a converted space it is nice. The facility is clean well lite and easy to access. The staff is friendly and very helpful as well.
JEREMY B | Premières impressionsEverything was great
Nancy H | Premières impressionsRude staff not pleasant or helpful at all !
ebonie j | Premières impressionsThe mice and mold ate my furniture up
Everist B | Expérience généraleEverything went perfect as far as my personal experience
SHAWNTA H | Premières impressionsOther renters are living in units and cause mice and roach infestations.
louis w | Expérience généralePendleton Pike location would be great if they answered the phone. I called 8 times one day and never got an answer
AMON K | Expérience généraleYou have roaches in your storage areas, you may wang to check that out for further notice please and thank you
EVELYN S | Premières impressionsYoung lady at the desk was kind of rude talking about another customer I can't tell stuff is at storage being irritated then we have to wait because the rocks will not open and I have ordered a truck so my time is rushing.
DOROTHY B | Expérience généraleStaff made me feel at home. No time waist.
LALAID L | Premières impressionsEasy
AMON K | Déménagement en ligneManager is not willing to work with you about your storage
Victor T | Expérience généraleThere was supposed to be a free lock with online move in which was not in the unit good thing I had my own
Jessica D | Déménagement en ligneI began truck rentals and then included room storage. I was well informed by staff and currently have no issues / concerns to report.
CARLE C | Expérience généraleRashad and Team nice, clean and very caring. They helped me when I was turned around as it is a large storage facility. The bathroom was immaculate. I've had two well a total of 4 units there. I am happy.
Desmon D | Expérience généraleThanks, and I appreciate all that you do.
JAMEs K | Premières impressionsYes what would be great is to get some kind of refund. I rented the truck on Friday and returned it Saturday. I need from Georgia to Indiana. I turned the equipment in less than 24 hours. You should have an early turn in with perks.
Rebecca P | Premières impressionsDropped off at 745 am. Staff was rude .when I picked it up young man act like he didn't know what he was doing.
DEBRA B | Premières impressionsMy unit had a weird chemical spill in it that I did not notice before. Perhaps it had spilled from the next unit. Other than that, it was good to use
IRENE W | Expérience généraleThere was one situation where I was charged a late fee, and after discussing the situation, I was told I would be credited back that late, but never was.
Daniel D | Expérience généraleNice friendly helpful staff
Terri B | Expérience généraleIt was busy when I arrived at 10 am but the staff was thorough and very helpful and patient.
ADONIS B | Premières impressionsSaw roaches on the ground . No one ever answered the phone or were available to assist . Staff was unprofessional rude and always too in a hurry to help . I ended my storage after one month and moved to a different facility .
KIANA G | Expérience généraleThanks
harold w | Premières impressionsStaff was very friendly.
Johnnie P | Expérience généraleEvery staff member I had the pleasure of meeting were always courteous and the facility was always clean.
bobbie c | Expérience généraleWill use again
Annie L | Expérience généraleI was charge with door damage that I did not do I have a witness there when man cut lock off an that when it got damage 😐 yes at one time I did try cut lock but when I realized it would not fix I did keep trying an I am a honest person if I would messed up the lock I would let them know if I messed up why would I wait until Monday for a lock Smith to come an cut lock off am very disappointed I would got my stuff then am sorry it got damage but it was not me.
Carrie C | Expérience généraleKeep up the good job.
BRENDA M | Expérience généraleLove it so far. Only minor issue was we put the key in the 24/7 drop box and a worker called saying they couldn't find it. When we went in, another employee went out and found it in the box. So thankfully they looked harder than the first person.
Misty B | Premières impressionsDidn’t like how it went from 24hr access to limited access but everything else was great I just don’t need it anymore
Bradly W | Expérience généraleYour staff is awesome . I appreciate the welcoming feeling when handeling business. You guys are very hospitable and pliable
LeAndria L | Expérience généraleStaff easy along with appreciate it as a customer for 2 years I'll be back
Anthony B | Expérience généraleWell kelp nice and I had no problem
kieth b | Expérience généraleI was impressed with how clean and warm it was and big space.
timothy k | Premières impressionsAll of my information in your system is incorrect found that out when I tried to pay my storage bill
TIFFANY G | Premières impressionsI paid for a 10x10 got to the unit that was suppose to be mines someone stuff was in it. Mind you I have paid them and I have a truck full of my belongings. Charges me for a 10x10 ended up giving me a much smaller storage down the street on Pendleton pike and still did not refund me the difference of what they charged and what I got. Also called today 8 times no answer, called another location they picked up on the 2nd ring. I the professionalism is far below average. I was beyond disappointed. Also I paid for a dolly that was not in the back of the truck and it stated it had 1/4 of a tank the 50 miles to empty light was on when I got in it. It was just a mess.
Pandora T | Premières impressionsVery good customer service
daphne w | Premières impressionsThey were very friendly and professional.
Dominic A | Premières impressionsWait time can be better
brendatta f | Premières impressionsAll was well
HELEN S | Premières impressionsUnfortunately the storage facility was dirty and contained roaches due to renters being unclean and/or storing food items in their units against policy regulations.
trina k | Expérience généraleSucks
Natasha L | Expérience généraleRenters didn't care and left garbage all over the place making the facility appear trashy.
Cheryl K | Expérience généraleThank you all so much.But one thing,what happen to the light inside the storage. Was it one before or not.if not any light inside.You all should think about it,putting lights in each outdoors Storage. But thank you all so much.
eugena b | Expérience généraleYou guys and staff are the best!
LARRY S | Premières impressionsThanks for keeping my things safe
JAQUES R | Expérience généraleBien
JERARD W | Premières impressionsJust wish you could access your unit more
Debra R | Premières impressionsVery costly, access hours is not convenient.
Kawana J | Expérience généraleSuper convenient and a good value!
Chris B | Expérience généraleFantastic
LINSNOR B | Premières impressionsThe facility is secure and has great access hours which is the only reason I don't give it a 1 star. But I found a dead mouse in storage and some of my bags had holes in them. And on top of that the people they have at the front desk have horrible customer service, they take forever to complete transactions and have a horrible attitude most of the time. They act as if we were asking them for a favor which in reality I'm also just wanting to turn in keys or close my storage unit as fast and simple as possible. I would understand if they took forever with just one customer but no they take forever with everyone and while they're completing the transaction they're eating or talking and laughing among the other employees and to me that's just not professional. I've rented truck and units from that place before multiple times but it just gets worse!
KARINA Z | Expérience généraleThe onsite storage unit was fine if not a bit expensive. The only real trouble was when I or an employee had to use any of U-Haul's support, website, or applications. They never worked correctly for anyone in the store. Staff was always helpful and where able to work around the multiple problems, but considering it's a company issue and not a store issue I'll be avoiding U-Haul in the future.
cameron m | Expérience généraleI am very upset because when I put in my order they said I was going to get one month free storage then come to find out that that was false advertisement that I have to pay for storage this month and next month other than that you know it was okay I told the lady then I would not have enough money to get paid for the storage and pay for the truck she was very rude and said well if you don't want it we can always send it to somebody give it to somebody else and I told her that wasn't the point is that you know I had no other choice but to get the storage because I had no other place to put those little few things that I had but it's just the point that y'all say that y'all going to give a person on what month free and then when a person get there it's a whole new different l no one has even called me to apologize or let me know what's going on so that means to let me know that y'all don't care about your customers like y'all say like I said false advertisement say a person going to get a month free and then don't get a month free that's it in a nutshell
Janett B | Premières impressionsI found additional charges on my debit card that were not what was reported when I turned my truck in. There was also two trucks found on my account. I only rented 1 ten foot truck that went a total if 28 mikes. I representative at your 800 go uhaul assisted me in reconciling this matter.
Donzeila J | Expérience généraleNeeds to work on communication and being consistent.
will g | Expérience généraleAfter I paid over $3 000 over the course of 3 years I was extremely disappointed in my entire experience with UHaul.
Kim C | Expérience généraleTried to contact several times with no prevail, tried to workout payment arrangements to retrieve the last of my things with no response, things were auctioned off at a ridiculous price and had the nerve to still charge me even more for storage lease , never again
harry f | Expérience généraleMs. Denise went over and above what i expected, very attentive and smiled constantly
Dawn H | Premières impressionsCustomer service is excellent
CHAVONA T | Expérience généraleThe staff at this facility are always friendly
Tina T | Premières impressionsWas a great staff 5mnth ago new staff rude employees not professional enough.
Lorrie T | Premières impressionsVery nice building.
Shelia B | Expérience généraleThe staff is polite but inconsiderate . I paid my settlement as agreed but then had to wait for over an hour to gain access . There was staff that had to inform me repeatedly that the manager was on the way. When the manager arrived she had a visible attitude and did not say a word to me, or even attempt to apologize. Then walk off. Like we were the problem or inconvenience and hadn't been waiting for an hour or forced to be late to work. I'm coo on Uhaul.
CARRALYN O | Expérience généraleCustomer Service representative was not friendly or helpful at all. And the restroom was terrible smelling of urine ans old garbage it was unclean, no tissue, overflowing trash from the can onto the floor and the toilet was so nasty and dirty inside the bowl I didn't even use it at all. I left and went across the street to White Catsle and used their restroom.
Sondra G | Premières impressionsMerci
Latasha W | Expérience généraleYour example model of the units is misleading
Chris M | Expérience générale💜👍🏻
Christina F | Premières impressionsIf I had to do it again, I would choose you guys again!
Aaron B | Expérience généraleTwo price hikes within 6 months caused my to look for another storage location. I found one cheaper and closer to home. I had no problems with U-Haul until you decided to increase the price a 2nd time in a short amount of time. If you hadn't increased the price the 2nd time, I'd probably be there even though there is a place closer to me and cheaper.
Pamela L | Expérience généraleEs muy buen servicio
WILSON M | Premières impressionsN
WILLIAM O | Premières impressionsAlways clean and plenty of carts. I didn't worry about my stuff bc it was secure. Thank you for your help!
Adrienne D | Expérience généraleMy only problem is I was there too long spent too much money (no fault of Uhaul) but I was wonderfully blessed to have a Uhaul employee help me move out in a timely manner and very professionally . Thank you Uhaul for being there when I needed to storage for my furniture.
Sandra C | Expérience généraleI was going through a rough time and couldn’t afford my storage and they helped me out God bless you
JUANITA H | Expérience généraleGood vibes
Celestine M | Premières impressionsI have been storing my stuff at this U-Haul storage location for about 3 years. I recently opened another one to put more in storage and I have been charged days to use a truck that I should have only had for about 27 hours. I am not happy about the charges and having to pay all this money for an issue that the location did not fix until I called and another work fixed it. I paid for 24 hr access and couldn't get into my storage unit and they also had a whole lock on my unit so I couldn't get in. For 2 night in a row
reba B | Premières impressionsThe office people couldn't have been any nicer. U-Haul & it's "Family" made my experience a Positive One. Thank you for treating me as kindly as you did.!!!
PHILL S | Expérience généraleTo a point some of the staff was friendly others were not.
Dawn M | Expérience généraleThanks for your service
may h | Expérience généraleThanks again
Brenda W | Expérience généraleTricky Alarm System have to Read the screen careful
Joseph G | Premières impressionsThe employers / employees was very helpful kind and professional
stanley b | Expérience généraleMy unit 2120 had water coming in my unit. My two couches was damaged from mold in my unit. Because I took a bye out then my insurance claim wasn't good but I had insurance for two years. That's no reason my stuff should be damaged because of the vents and water leaks in the ceiling. The way the manager felt nothing she could do or insurance ppl couldn't take the claim. When I seen what happen I showed the office manager how my couches was damage. Regardless what happen I should not get the run around about this claim.
Vetta K | Expérience généraleThey go above and beyond to service their customers
Nikkole b | Expérience généraleVery good service
darlene B | Premières impressionsI have video of the trash all over the place also the smell got into all my belongings and clothes also I have videos of the 荒 roaches and if my home gets roaches the company will be responsible that is the nastiest uhaul I have ever seen I have used uhaul for years and I will say I will not ever return to any I got a one way and turned the truck in in Cincinnati and that place was clean they was friendly and professional. This uhaul on 38th and Pendleton pike is a disgrace to uhaul uhaul is a family house hold brand they do not care about there job nor company
Rachelle J | Expérience généraleKudos to Ms Dennis on Pendleton , Indianapolis IN Always kind and Courteous. Looked forward to speaking to her each month when paying for five units almost 2 years. Moved from MS to IN. She's definitely a keeper. As busy as this location is she remained cool and calm at all times. U-Haul, I would recommend a substantial amount raise for your employee for you wouldn't want to lose her. For future reference I would like to ask U-Haul for a discount on any one unit in case all items do not fit since I have downsized. Thanks U- Haul for a smooth move. Thanking you in advance
judy m | Expérience généraleI would recommend
charles g | Expérience généraleThe young man explained and went over details I needed
Keia C | Premières impressionsThank you for being patient with me.
raveen o | Expérience généraleVery good
Sabrina M | Expérience généraleI'm the mother of Orietta D. I also have storage space at the same location, I never received this rating, they had my phone number for my daughter.
Orietta D | Expérience généraleSeveral issues! I rarely complain about anything. So, here's how it went…. My pickup was 10am Sunday, Sept. 18th at the Castleton 86th St. location. A lady with glasses was rude to me. There were two people in front of me at the desk. This lady asked the couple something, but I didn't hear what she said. As I was standing there, I let her know that I had done my online pre-registration. She looked at me and said, "Well, come over here then. I asked you just a few minutes ago, but you were just standing there looking down messing with your leg." I had no idea she was even talking to me a few minutes prior. I thought she was talking to the customers in front of me. Also, she continued to be rude, Constant smirking, and short tempered. She was asking questions about my drop off location, and seemed confused because I let her know I did everything online already. She continued to treat me like I was an idiot. When she gave me the key to the truck, I asked her to walk out with me because I didn't know which one to look for. Mind you…I never rented from Uhaul before. I had no idea about the truck numbers being on the bottom. She gave me zero instructions, no suggestions, and didn't inform me about there being no moving pads available on the truck. I didn't know I had to purchase them. She also failed to tell me there were 2 Uhaul storages within a couple miles of each other, so I went to the wrong one. Helping a new customer appeared to be an inconvenience to her. When I finally arrived, the staff was friendly at the Lawrence location in Indianapolis, but….apparently, all of my information was lost, or "did not transfer to that location" so I had to give them my information all over again…..and the storage unit was a lot smaller than I needed, but I was too exhausted to go back and attempt to change units. I had to let go of a few pieces of nice furniture because they did not fit. Trust me, I packed the unit! I told the person on the phone I needed a unit for a 1 bedroom apartment. Keep in mind, I never did this before, but that's what he offered me. Nothing bigger. I don't like someone treating me with disrespect, like I'm an idiot, and not offering me any suggestions, or help. I was left to simply "figure it out". Lastly, I was charged wrong. I was over charged $77, and it should've been a free first month. I am pretty good about figuring out situations, but this experience was absolutely horrible!!!
Cristina G | Premières impressionsAfter seeing the facility I left without moving in. There building wasn't secure there are no cameras and the doors don't lock. No keypad entry, no carts for moving items. It definitely was a subpar facility for the mo they rate. It was an inconvenience and I had to rent my moving truck an additional day to secure somewhere for my belongings
James F | Expérience généraleI didn't like that the rate went up in the middle of the year , that kind of made it bad. Over all it it was a good experience
Kenyatta T | Expérience généraleWish available time went to 10 or 11 pm. Since we work 9pm was not late enough otherwise everything was great.
Robert B | Expérience généraleThanks 😊
teresa g | Expérience généraleEveryone I've come in contact with at this location has been very professional and courteous. If there wasn't a price increase, I would have kept my storage at this location.
tonya H | Expérience généraleI was paying full price for a storage unit that has a big pole in the middle restricting me from utilizing my entire space
Charnae L | Expérience généraleAll I have to say is I'm satisfied
Angline F | Premières impressionsOver charged fees for every little thing during a pandemic
Donna S | Expérience généraleI don't think you should have to pay for 24hr access, but other then that it's cool.
TOSSHA J | Premières impressionsAmical
Ronda G | Premières impressionspleased with experience
LINDA P | Expérience généraleNo comment everything was all good Thanks
Kimberly W | Expérience généraleThe manager there is very rude they don’t Acknowledge you when you walk in I would never rent from that locationI had items Stolen out of the garage I reported it she never got back with me I will never never rent from this location again
beatrice b | Expérience généraleMerci.
THOMAS J | Expérience généraleThe automatic drive in doors have issues and going after hours when the doors are locked you might be there 30 mins trying to get one of the automatic doors to open. Alarm be randomly going off when in storage unit.
GREG W | Expérience généraleI love it better at Uhaul When Owen and Molly were managing the storage facility! My only complaint is that after being with Uhaul for 8 years and faithfully paying my storage bill even when I got behind from loss of work...I still kept up paying for my unit! But having to pay to have lock that wasn't mine removed really was a major issue! My keys were stolen from my car so I was prepared to pay to have my lock removed...but to get to my unit and see that a combination lock had been placed on my unit...tells me that this was done by Uhaul and there should have been the combination code to open the lock? So I feel that I should be refunded back the $50 seeing that I was made to pay upfront in order to even get the maintenance guy to come remove the lock! That's the only grievance that I have from being with Uhaul 8 years!
ROBERT B | Expérience généraleNever have an issue when I go in. I do most online so it doesn’t hold up staff.
Chasity G | Premières impressionsThe customer service was outstanding very friendly.
TAMMERA C | Premières impressionsMy living room Lamps were both missing as they wer in similar long boxes and not within as my items was removed afterwards into my bought condo…
DARRELL W | Expérience généraleShould have prorated the month they rent that's all I'm saying
bryant g | Premières impressionsIn life you take the good with the bad and keep going
DARRYL W | Premières impressionsDue to the location, which is convenient but dangerous area, I would suggest putting more lighting in the parking lot. I definitely won't be going over there after dark again. It was a tad bit scary. Staff were courteous and helpful.
Jessica D | Premières impressionsI appreciate the safe, and extermination, of the unit I occupied for over a year. Thank you Uhaul, and I will recommend you to family and friends.
Toccara D | Expérience généralemy experience with this facility was VERY pleasant and I would certainly use them again for my long term storage needs.
Myrine C | Expérience généraleThe ladies were rude most of the time everytime i when to storage i found it was a second lock it even after i pay then i would have to agreement with staff just to get off when it should have been taken off the day i pay not when i show up like two weeks later. Managers never call you back.
DAWN M | Expérience généralerental pay hike in less than 2 months in, really!!!!
SHIRLEY T | Expérience généraleNobody can answer questions at the call center which is very disappointing 😒
CARRIE D | Expérience généraleCustomer service is really important!!!! The non-chalant, short, oh well, glad it's not me, without a smile (what I perceived from body language) manager that represents U-Haul is mind blowing. There may have been many people that abused Covid as an excuse; however, that was not the case for my family and I. We really experienced "life happenings" and when we were impacted by Covid, because of what U-Haul did in 2020 we weren't eligible. I was very disappointed that I had to move an entire 10*10 unit out because I couldn't pay $125 at a later date. The manger had the ability to accept my $580 and chose not to after I had been calling leaving messages for two weeks.
Nikkita M | Expérience généraleSiempre nos trataron bien y tuvimos nuestras pertenencias seguras excepto en el último mes que por un error humano, rompieron nuestro candado y abrieron nuestra unidad por parte del mantenimiento. Se disculparon con nosotros y nos repusieron el candado. Afortunadamente no nos faltaba nada.
Lidia M | Expérience généraleThank you for your storage space. I use this facility every time I move. Great team and job everyone!
LAKETRA S | Expérience généraleI loved U haul , they were VERY PROFESSIONAL,
crystal c | Expérience généraleMy things where stolen out that unit, and te staff which is the manger act like she had no care in the world, so why was I paying insurance, Very disappointed , Ism going t get something done about this,it's really said , it had to be so e1 I knew and stole one of my storage keys cause 1 was missing its sad when you don't no who real or fake
TYCIE C | Expérience généralewhat i meant was it's easy for anyone to go inside the building. cameras r there, yes but too easy, other storage places usually have a gated keycode.
Shandella S | Expérience généraleU should prorate your fees. I used 6 days out of 30 and had to pay full amount ☹️
sylvia b | Expérience généraleThe reason I gave a average rating is because the guy taking my payment was using his phone and I had to wait till he finished. I don't believe he was handling U-Haul business. Merci
ROXANN M | Premières impressionsNo comment
Deidra C | Premières impressionsGreat and convenient storage facility in the United states.
marian c | Expérience généraleParking lot needs replaced, but good facility inside!
Alex B | Premières impressionsThanks yall
stanya h | Expérience généraleI was very satisfied.
Louise H | Expérience généraleThe manager went above and beyond for me and I greatly appreciate her for that
Dwight H | Expérience généraleThe lady was nice but the men were rude
stanya h | Premières impressionsIt been numerous times no one will be at the desks and it's minimum 10 mins before anyone even comes to the desk. There's no signs stating that they will return. Anyone could have went in took what they wanted and no one would have even noticed because no one is at the desk
Shanel O | Expérience généraleHi I didn't have any problems using my storage at uhual.. I had a wonderful experience thanks so much
Ebony C | Expérience généraleHad my things there for about 6month. Never had a problem! If I need to store my things again I will definitely come back! Thanks U-Haul for an amazing experience!
Monica R | Expérience généraleJust very busy & long wait. Completed everything on line but were asked same questions that I already provided.
Gwen S | Premières impressionsYour internet registration did not give actual information once we got to the storage site. The location we picked did not have that available, the clerk found my phone number but not reservation info and the price was $10 higher than internet. You need to fix your internet but the staff at the storage was very helpful and professional. They were excellent the internet receives the below average mark.
Robert B | Premières impressionsShould keep all card readers working
TOMMY C | Expérience généraleGood place to store your belongings.
Darren S | Expérience généraleVery convenient and had carts and dollies to make it more easy to move my stuff from my truck or trailer to the storage unit. Very. Very pleased with everything.
Shukree N | Expérience généraleYou guys just took to long processing my bill I was over drawn 17,91
WHITNEY Y | Expérience généraleMerci
EDWARD B | Premières impressionsMy overall experience was good but yah got mice real bad they Ate paperwork ruin hundreds in kitchen stuff.they had a big box in there but it wasn't. Catching nothing
John D | Expérience généraleI really appreciate the professionalism of all the staff. They made me feel welcomed and assisted me with each of my concerns. Friendly, polite, and Professional!! I definitely will use your service again and recomend your company to allmy friends and family!
VERA G | Premières impressionsAwesome Staff very helpful and friendly
ester b | Expérience généraleProfessional and courteous staff.
Deborah M | Premières impressionsI had to moved my stuff by a time and I didn't get out of there till 12:20.. I got there at 10:30
Ebony C | Premières impressionsDoors did not operate correctly and even though I was up to date on my payment there was a lock on my unit.
Douglas R | Expérience généraleI love u-haul the staff is always friendly and very helpful
WHITNEY Y | Premières impressionsI have use two Uhaul location each experience has provided excellent cleanliness and outstanding customer service. Upon having two mishap each issue was handled and resolved quickly, fair and professional. I like would like to thank the General Manager Wayne Truax for his help with the process.
Shonta J | Expérience généraleI requested Help finding my unit the first day no 1 ever came. I also overheard a worker being a little rude to a elderly lady.
shanena p | Expérience généralefor the last few months I have had problems with my account, last month, i thought it was resolved. Went in paid my bill only to find one of my units had a lock on it. Is there a problem with your system that it is difficult to use? Don't understand why is is such a problem. I like yhe unit and didn't want to move but this is really getting to be a problem when I need to get in my unit I should not have to go the the office and wait for 30 mIn the an hour to have this resolved again Please fix this this, thanks
Reba s | Premières impressionsI paid for a unit and not even a month later was trying to move in my belongings but was told I didn't have that storage room, it's been marked vacant & they basically had to issue me another storage. I had to pay insurance fee again and was told I will be reimbursed once corporate receives urgent message. Hopefully things are handled more responsibly in the future.
Tashe D | Premières impressionsU-Haul absolutely sucks.
Joseph W | Expérience généraleThanks for all your support&&patience!
Gabrielle B | Expérience généraleGreat group of people to work with. Owen and Molly (managers) and their team are always eager to help and go out of their way to make certain the storage experience is excellent.
CHRIS A | Expérience généraleI did not want to give it up but right now I don't have the money to keep it open Later if my financial change You will be seeing me Thanks u Henry Rogers 3175159790
HENRY R | Expérience généraleIt was a good experience. Prices not bad. Convenient location. They worked with me when I was late. They also settled on a fair price when I got far behind. I would use the site again for storage and
jeanna p | Expérience généraleNo comments
carmella a | Expérience généraleI drove 120 miles to help my daughter, and the experience I had makes me want to NEVER use UHAUL again. call me so I can explain 5742981697 I have too much to say and not enough space in this box
janet n | Premières impressionsThe representative that assisted me with very friendly. Her coworker Lauren Hatfield is extremely rude and has horrible customer service. She talks about customers loudly in front of other customers.
DeJa D | Premières impressionsI was very pleased with my storage! The employees were very nice! Supervisors were extremely helpful. Thank you Molly!!!
Kendra S | Expérience généraleI moved out 5 days after making my payment and waa still charged for the full month. I asked about it and was told that the company did not prorate.
Kona S | Expérience généraleEverything was good
Stacie P | Expérience généraleMolly’s Awesome UHaul Pendletonpike Indianapolis 46226 : ) !
Crystal H | Premières impressionsI liked this facility and would use it again.
Willis B | Expérience généraleThanks
Laquitte L | Expérience généraleExcellent customer service. Owen and Molly. Thank you so much.
dollie w | Expérience généraleExcellent customer service. Owen and Molly. Thank you so much
dollie w | Expérience généraleLaurel was very nice and professional and patient thank you very much
TAMMY M | Expérience généraleThe service was awesome
Irene G | Premières impressionsI used the app to order and pick up my truck. It would not let me change the starting mileage but it did let me submit a photo of the mileage. The mileage was off by approximately 500 miles.
Phillip J | Expérience généraleThere were roaches in my boxes when I moved into my new apartment. My mover indicted that your facility had several there. I am very disappointed and now have to hire an exterminator to handle it.
Pamela P | Expérience généraleAppreciated
Tina T | Expérience généraleWill rent again
KIM P | Expérience généraleI experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed to
thomas c | Premières impressionsI rented a room from there and I had excellent customer service
Sherry B | Premières impressionsThe alarm system was kinda lame. Everybody just expects you to have the alarm go off and wait for it to turn off. What's the point? If criminals can do the same and just wait for it to turn off.
Charles S | Expérience généraleU-haul agent found me a more economical arrangement for my storage needs.
Willis B | Premières impressionsLauren was a wonderful person that i dealt with ... She was efficient and handle my move with ease!! She helped me choose what I needed and it worked out great! Loved her and the experience! Merci!
Amanda L | Premières impressionsSent me to different locations without telling me the problem
antoinette w | Premières impressionsThe worst customer service I have ever experienced in the entirety of my life, regardless of the industry. Will never use Uhaul again ever.
Jordan C | Expérience généraleNo comment
Lacretia W | Premières impressionsThe rep had no personality and acted like he didnt like his job or want to be there like we were bothering him
Courtney A | Premières impressionsOwen was Great!
Kelly B | Premières impressionsVery helpful!!
Christina H | Expérience généraleMoved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.
BERTHA S | Premières impressionsThey weren’t like other uhaul places I’ve been I wanted to keep uhaul for a later time and they just picked me a time which was not what I asked for that’s my only concern other than that it was fine
Shartrese G | Expérience généraleVery under staffed. Busy office. 24 hr operation would really work. Grateful to have the free storage option.
Yonna L | Expérience généraleGreat Customer Service’!!
TONYA W | Premières impressionsI was given a different quote than what they charged my card for the storage, they also charged my card a deposit that was originally supposed to be waved.. I never gave permission for the to take tht
Jamila J | Premières impressionsgood staff
Mebrahtom G | Expérience généraleEverything went very well. Molly & Owen-Mgr was truly an asset to your Company! UNTIL speaking to a very disrespectful, unproffessional young lady the morning after my rental truck was returned.
Vanessa s | Expérience généraleWell maintaned
Tom S | Premières impressionsthank you for your great customer service! If I need a storage again I will certainly use your services.
thomas c | Expérience généraleWould be nice if there were longer access hours on Sundays. Also, this store is a very busy place, they need more staff. There needs to be some sort of signal system when people are near the desks.
Christi U | Expérience généraleEverything was great. The only concern is that I moved my items out of storage on the 8th of the month, there were was no prorated rate. I had to pay for the entire month whereas other facilities do.
Janelle R | Expérience généralewhile walking through the indoor storage, the entire floor was wet and no caution signs were posted. The employee that was guiding me slipped and fell and I slipped but was able to maintain balance
pamela r | Premières impressionsIt was all good.
Jim C | Premières impressionsGreat facility and service. My only complaint was that since my truck & trailer combo were too long to fit entirely in the unloading bay the garage door continually closed against my truck windshield
RICHARD G | Premières impressionsI love the manager n I think her name is molly she the taller heavier set lady I’ve worked with them at there old location n this one
Candis G | Expérience généraleMerci
JABE L | Expérience générale