Customer Reviews for U-Haul Moving & Storage of Lawrence

1 693 évaluations

6800 Pendleton Pike   Indianapolis, IN 46226
(Pendleton Pike and 38th St)

(317) 829-6030

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 829-6030

6800 Pendleton Pike
Indianapolis, IN 46226
(Pendleton Pike and 38th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven B.  |  Premières impressions 
Évaluation :
4

Thank you for being patient with me.

raveen o.  |  Expérience générale 
Évaluation :
5

The guy that came out and inspected the vehicle very professional very kind answered all questions excellent place to purchase a U-Haul I recommended the five star wonderful staff

tangela D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshawn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie C. 
Évaluation :
5

Very good

Sabrina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H.  |  Expérience générale 
Évaluation :
1

Not happy at all with my rental. I would like to re I've a call or speak to someone about a refund of partial money. First off I ordered the largest truck I could so i believe a 26 foot truck at facility off South US 31 only 2 miles from my house. My truck was redone twice to 2 other location I assumed bc of the size of truck ordered. So moved to pendleton pike uhaul which is almost 12 or more miles from home. I moved only 5 miles away. When I arrived at facility to get truck I was told it was only a 20 foot truck. (Issue is could I not have got a 20 foot truck closer to home to cut down on milage I had to pay??). So get the truck. It was nasty inside with food on floor board. While I was there I saw a larger truck which was there when I picked up uhaul and there when I returned. Also with a smaller truck I had to do 2 trips to move which was only 20 miles or less. Yet since I got truck so far away I had almost triple milage as I should have. I refilled gas tank above half tank and have a pic. When they said it was right at what I recieved it at. I am not happy at all. I shouldhave been able to rent a truck at a closer location since I didn't even get the size truck I ordered and never recieved anything prior saying I couldn't get the correct truck size. I would have cancelled and went with a diff company closer if I knew I was getting only a 20 foot truck. I want a callback to speak to someone about these issues. This was by far the worst I have ever recieved from uhaul. The lady at desk was also very rude when I asked why I wasn't notified I wasn't receiving the correct truck size. You can reach me at 3173631468. Thanks

BONNIE W. 
Évaluation :
5

I came in an spoke with Zay and George they were very helpful and professional. Overall it was a pleasant experience.

Zakarie J. 
Évaluation :
5

I'm the mother of Orietta D. I also have storage space at the same location, I never received this rating, they had my phone number for my daughter.

Orietta D.  |  Expérience générale 
Évaluation :
5

Nothing, had no problem with your service.

micheal B. 
Évaluation :
1

I am been over charged. I don't believe my mileage was right. I only put $10 back in on gas. But there say I drove 61 mileage??

Devonna C. 
Évaluation :
2

Several issues! I rarely complain about anything. So, here's how it went…. My pickup was 10am Sunday, Sept. 18th at the Castleton 86th St. location. A lady with glasses was rude to me. There were two people in front of me at the desk. This lady asked the couple something, but I didn't hear what she said. As I was standing there, I let her know that I had done my online pre-registration. She looked at me and said, "Well, come over here then. I asked you just a few minutes ago, but you were just standing there looking down messing with your leg." I had no idea she was even talking to me a few minutes prior. I thought she was talking to the customers in front of me. Also, she continued to be rude, Constant smirking, and short tempered. She was asking questions about my drop off location, and seemed confused because I let her know I did everything online already. She continued to treat me like I was an idiot. When she gave me the key to the truck, I asked her to walk out with me because I didn't know which one to look for. Mind you…I never rented from Uhaul before. I had no idea about the truck numbers being on the bottom. She gave me zero instructions, no suggestions, and didn't inform me about there being no moving pads available on the truck. I didn't know I had to purchase them. She also failed to tell me there were 2 Uhaul storages within a couple miles of each other, so I went to the wrong one. Helping a new customer appeared to be an inconvenience to her. When I finally arrived, the staff was friendly at the Lawrence location in Indianapolis, but….apparently, all of my information was lost, or "did not transfer to that location" so I had to give them my information all over again…..and the storage unit was a lot smaller than I needed, but I was too exhausted to go back and attempt to change units. I had to let go of a few pieces of nice furniture because they did not fit. Trust me, I packed the unit! I told the person on the phone I needed a unit for a 1 bedroom apartment. Keep in mind, I never did this before, but that's what he offered me. Nothing bigger. I don't like someone treating me with disrespect, like I'm an idiot, and not offering me any suggestions, or help. I was left to simply "figure it out". Lastly, I was charged wrong. I was over charged $77, and it should've been a free first month. I am pretty good about figuring out situations, but this experience was absolutely horrible!!!

Cristina G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHEILA B. 
Évaluation :
5

Awesome to move in everything you like Highly recommend

Jose C. 
Évaluation :
5

N.D.

MARVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy P. 
Évaluation :
2

After seeing the facility I left without moving in. There building wasn't secure there are no cameras and the doors don't lock. No keypad entry, no carts for moving items. It definitely was a subpar facility for the mo they rate. It was an inconvenience and I had to rent my moving truck an additional day to secure somewhere for my belongings

James F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phyllis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya M. 
Évaluation :
1

Hire a new manager and employees. Awful communication, not knowledgeable or helpful at all.

DEIVREE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cordia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey C.  |  Premières impressions 
Évaluation :
4

There was a long line to get checked in. Due to each transaction being time consuming maybe more help would be beneficial. The gentlemen behind the counter were doing the best they could.

donna S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michalea B. 
Évaluation :
5

Very professional and friendly. Keep up the good work!

Steven G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA D.  |  Expérience générale 
Évaluation :
3

There were a lot of additional fees i was unprepared for. Be more transparent in your pricing.

Jaclyn S. 
Évaluation :
5

The customer service rep was amazing. So nice and friendly and very helpful. Transaction was smooth and flawless.

Fawn C. 
Évaluation :
3

N/a

John M. 
Évaluation :
5

I didn't like that the rate went up in the middle of the year , that kind of made it bad. Over all it it was a good experience

Kenyatta T.  |  Expérience générale 
Évaluation :
1

Issue with rental being padlocked and not giving a continuation for it. Poor customers service and roadside assistance. Hidden charged and fees . And more

fredrick B. 
Évaluation :
5

Awesome service!!!!!

SONYA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carolyn G. 
Évaluation :
5

Excellent

Dwayne P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dina V. 
Évaluation :
5

Everything was great I found no fault to me you have good rental service. Keep up the good work.

ERNESTINE S. 
Évaluation :
3

I left a lottery ticket in truck visor of passenger side when I dropped off truck today. I called the location about 5 minutes after leaving for put on hold and sat on hold for I minutes before I finally hung up

Rachael D. 
Évaluation :
5

Very happy with the service-thanks

Annie D. 
Évaluation :
2

Better service.

Booker H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daylan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
5

N/A would like to mention the gentleman checking me in was friendly and easy to work with!

Ricky B. 
Évaluation :
5

Great customer service at this location. Friendly and helpful staff made the whole process quick and easy for me.

Liza C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dedra R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danita W.  |  Premières impressions 
Évaluation :
4

Tire was low. Cargo van was dirty and had a foot to it. Like farm animals had been in it. Luckily I was just moving a bed frame and not a whole house. The app to use to check in and get it contactless was horrible. Overall I give this experience and van 6 out 10. The staff was nice and helpful.

Pamela L. 
Évaluation :
5

This location is great. I'll never go back to the U-Haul on keystone av.

KENNETH S. 
Évaluation :
3

My son had to call in & speak with a customer service representative to file a complaint because a male employee yelled at us twice when he asked where we could leave the key in a return box. We asked for a manager she didn't come out. So the man came back & I said "you really should learn how to speak to customers." He lunged towards me & said "you need to learn how to speak to people." When he lunged toward me, he was so close that I could feel his spit on my cheek. Then my son went towards him in my defense & told him not to get in his mom's face. The man walked Away. Once again, we asked for the manager. She never came out. I was going to go back in the store, but was stopped by a lady who said "don't come into my store." We stood outside & waited, while calling customer service to file a complaint. After the young man was done checking in my truck I asked him to ask the manager once again to come out & speak to us. She sent her card out and said she was busy. We held on the phone & now we have spoken to Omar in customer service. It's really bad that this had to escalate to this. The manager should have come out and heard us, then apologized for her employees tone and behavior. I will wait to hear the outcome of this investigation. Hopefully they will view the many cameras on and inside the building to verify what took place. We will wait to hear from upper management. Otherwise, I will speak with my associates & proceed accordingly. I especially did not appreciate being spit on.

Lalita E. 
Évaluation :
5

Wish available time went to 10 or 11 pm. Since we work 9pm was not late enough otherwise everything was great.

Annetta B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lanitra R. 
Évaluation :
5

Thanks 😊

teresa g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shara B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melody I. 
Évaluation :
1

EXTREMELY POOR SERVICE! Instead of assisting customers that were waiting in line, two young guys were popping popcorn for the three of them. I get it that they were closing in 30 mins, but wouldn't you want to help your customers so they leave the store and you can go home? I will definitely be renting from Penske trucks next time.

Stephen V. 
Évaluation :
5

UHaul corporate needs to address their communication with their customers. I was reserved for a pickup at another location. The pickup location was changed by Uhaul 24 hours prior to my pick up time and NO NOTIFICATION WAS SENT TO me. A representative called me about 14 hours prior to pickup to confirm my reservation and did not tell me that the pickup location had been changed. This is the second reservation in the last year that UHAUL Corporate does whatever it wants with a customer reservation and does not bother to communicate with the customer.

Michael M. 
Évaluation :
1

When I returned my unit to this location, I was treated horrible by Devon Patton because of the issue with the wrongful check in at the MA location. The MA location accidentally checked in my unit at their location causing an $800 charge to my credit card which I had to report as fraud which lead to my credit card being canceled. I spent hours on the phone with my credit card company and Uhaul trying to get this matter resolved. When I returned my unit to this location, no one would provide confirmation that I actually returned my unit because it was recorded in the system as being returned at the MA location. Devon Patton proceeded to explain to me that this was my problem and not his and he was not going to sign anything to confirm I returned the rental. He said he was acting manager but he is definitely not manager material. I will never us this location again.

MARK E. 
Évaluation :
4

Everyone I've come in contact with at this location has been very professional and courteous. If there wasn't a price increase, I would have kept my storage at this location.

tonya H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tameka C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judi M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIA H. 
Évaluation :
1

They did not have our car towing dolly which we reserved. The reservation got transferred to another location without informing us ahead of time, and as a result we had to leave our car behind. It is probably corporate's fault and not this particular location.

Adam C. 
Évaluation :
3

I was paying full price for a storage unit that has a big pole in the middle restricting me from utilizing my entire space

Charnae L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSALYN T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

All I have to say is I'm satisfied

Angline F.  |  Premières impressions 
Évaluation :
1

Horrible!!!!!

Harry H. 
Évaluation :
5

Nothing - quick and easy drop off.

Sherry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander D. 
Évaluation :
4

Dorie, the customer service rep was GREAT. She explained everything necessary for the rental and she had a great personality. she is an asset to your organization!

rana M. 
Évaluation :
4

Aucun

Chris B. 
Évaluation :
5

Your workers was absolutely excellent and I would definitely recommend

MARY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna S. 
Évaluation :
5

The guy that helped us was great! Put everything on for us and made it all secure. Super helpful.

Kevin P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carla S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carla S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
5

Quick and simple, they were nice as can be. Ran in the rain, these people deserve a raise

Cesar S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leigh J. 
Évaluation :
1

They did not give me the key to the pad lock. I had to go back to the store to get my trailer unlocked.

Jack M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joylynn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Levon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alesia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCKENSON L. 
Évaluation :
3

There were a nest of roaches inside of the moving truck and when I swept 4-5 we're running around inside of the box. Also, the truck leaked water excessively even with a small rain. Our new bed and two box springs were soaked from standing water inside the box. Also, the customer service rep at a different location stated there were services available at this location that we're not even after he made us a reservation and had us go to a different location.

Thomas M. 
Évaluation :
4

Truck had major balance problems and inside of cab vibrated almost to the point of it being undrivable.

Michael M. 
Évaluation :
2

The vehicle we were given had HUGE gauges on the passenger side wall from the top to the bottom. None of these imperfections were indicated by U-Haul ''x" sticker. Also as we were in the store finishing the paper work for the truck we overheard two employees talking about if that (that being the truck we were about to rent) was the truck the had "bumped" parking it in their lot earlier. So they knew the truck was damaged and didn't bother going through the necessary steps to mark the damaged areas for the next users aka is.

Fernando R. 
Évaluation :
5

Initial keys given were for the wrong truck. Not a big deal. It just took a little extra time to redo the paperwork.

Pam L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dre T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAYMOND W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monte H. 
Évaluation :
3

The truck was absolutely horrible I rented a dolly and it wasn't in the truck and I was charged for it

Taryn M H. 
Évaluation :
5

They were very helpful and knowledgeable

reginald E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iesha J. 
Évaluation :
5

Cannot remember her name but she was excellent (Sun 7/17 @ 9:30 am). Merci.

Sandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie P. 
Évaluation :
4

When its time to open at 7am, just be open at that time.

Robert O. 
Évaluation :
3

Lady at the counter ignored me while she waited on other people and was pretty rude when she did finally wait on me. I did not feel welcome in this facility and will not be back.

Mary C. 
Évaluation :
5

The young boy that waited on me was very pleasant and respectful.

Elvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donzella R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corette H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Expérience générale 
Évaluation :
5

You guys were great! The drop off was amazing. Thank you so much! I will definately rent from you again.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna B. 
Évaluation :
1

Staff is rude I walked in asked for a 6Ã-12 included guy at counter said we ain't got none and nobody else either. Asked him to look for me he said it's not worth it nothing out there I went in parking lot to make reservation and the trl at that lot was available.. your rude staff made me loose money and time. I will find other ways because those children there are VERY UNPROFESSIONAL Plus don't you have a dress code? They are very childish and unprofessional.

Brandon G. 
Évaluation :
4

Staff was very friendly and helpful.

Dennis B. 
Évaluation :
4

Everyone was very pleasant and helpful.

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donzella R. 
Évaluation :
5

Devon was a joy to work with

Travis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA C. 
Évaluation :
1

Over charged fees for every little thing during a pandemic

Donna S.  |  Expérience générale 
Évaluation :
5

I don't think you should have to pay for 24hr access, but other then that it's cool.

TOSSHA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANN M.  |  Expérience générale 
Évaluation :
5

Amical

Ronda G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TJAWANA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clayton A.  |  Premières impressions 
Évaluation :
5

pleased with experience

LINDA P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ebony R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reyna C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIA S.  |  Premières impressions 
Évaluation :
5

No comment everything was all good Thanks

Kimberly W.  |  Expérience générale 
Évaluation :
1

The manager there is very rude they don’t Acknowledge you when you walk in I would never rent from that locationI had items Stolen out of the garage I reported it she never got back with me I will never never rent from this location again

beatrice b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alesia A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATINA S.  |  Expérience générale 
Évaluation :
4

Merci.

THOMAS J.  |  Expérience générale 
Évaluation :
4

The automatic drive in doors have issues and going after hours when the doors are locked you might be there 30 mins trying to get one of the automatic doors to open. Alarm be randomly going off when in storage unit.

GREG W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frankcene m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAIZHANE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyron B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANEL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenny B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felecia B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JaKyla S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany m.  |  Expérience générale 
Évaluation :
4

I love it better at Uhaul When Owen and Molly were managing the storage facility! My only complaint is that after being with Uhaul for 8 years and faithfully paying my storage bill even when I got behind from loss of work...I still kept up paying for my unit! But having to pay to have lock that wasn't mine removed really was a major issue! My keys were stolen from my car so I was prepared to pay to have my lock removed...but to get to my unit and see that a combination lock had been placed on my unit...tells me that this was done by Uhaul and there should have been the combination code to open the lock? So I feel that I should be refunded back the $50 seeing that I was made to pay upfront in order to even get the maintenance guy to come remove the lock! That's the only grievance that I have from being with Uhaul 8 years!

ROBERT B.  |  Expérience générale 
Évaluation :
5

Never have an issue when I go in. I do most online so it doesn’t hold up staff.

Chasity G.  |  Premières impressions 
Évaluation :
5

The customer service was outstanding very friendly.

TAMMERA C.  |  Premières impressions 
Évaluation :
4

My living room Lamps were both missing as they wer in similar long boxes and not within as my items was removed afterwards into my bought condo…

DARRELL W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT H.  |  Expérience générale 
Évaluation :
5

Should have prorated the month they rent that's all I'm saying

bryant g.  |  Premières impressions 
Évaluation :
3

In life you take the good with the bad and keep going

DARRYL W.  |  Premières impressions 
Évaluation :
4

Due to the location, which is convenient but dangerous area, I would suggest putting more lighting in the parking lot. I definitely won't be going over there after dark again. It was a tad bit scary. Staff were courteous and helpful.

JESSICA D.  |  Premières impressions 
Évaluation :
4

I appreciate the safe, and extermination, of the unit I occupied for over a year. Thank you Uhaul, and I will recommend you to family and friends.

Toccara D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matalyn G.  |  Expérience générale 
Évaluation :
5

my experience with this facility was VERY pleasant and I would certainly use them again for my long term storage needs.

Myrine C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brishaya Y.  |  Expérience générale 
Évaluation :
2

The ladies were rude most of the time everytime i when to storage i found it was a second lock it even after i pay then i would have to agreement with staff just to get off when it should have been taken off the day i pay not when i show up like two weeks later. Managers never call you back.

DAWN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tellie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tellie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA J.  |  Expérience générale 
Évaluation :
5

rental pay hike in less than 2 months in, really!!!!

SHIRLEY T.  |  Expérience générale 
Évaluation :
3

Nobody can answer questions at the call center which is very disappointing 😒

CARRIE D.  |  Expérience générale 
Évaluation :
1

Customer service is really important!!!! The non-chalant, short, oh well, glad it's not me, without a smile (what I perceived from body language) manager that represents U-Haul is mind blowing. There may have been many people that abused Covid as an excuse; however, that was not the case for my family and I. We really experienced "life happenings" and when we were impacted by Covid, because of what U-Haul did in 2020 we weren't eligible. I was very disappointed that I had to move an entire 10*10 unit out because I couldn't pay $125 at a later date. The manger had the ability to accept my $580 and chose not to after I had been calling leaving messages for two weeks.

Nikkita M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEDRA W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carey B.  |  Expérience générale 
Évaluation :
4

Siempre nos trataron bien y tuvimos nuestras pertenencias seguras excepto en el último mes que por un error humano, rompieron nuestro candado y abrieron nuestra unidad por parte del mantenimiento. Se disculparon con nosotros y nos repusieron el candado. Afortunadamente no nos faltaba nada.

Lidia M V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRLENE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshiana B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt B.  |  Expérience générale 
Évaluation :
5

Thank you for your storage space. I use this facility every time I move. Great team and job everyone!

LAKETRA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alana S.  |  Premières impressions 
Évaluation :
5

I loved U haul , they were VERY PROFESSIONAL,

crystal c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela m.  |  Expérience générale 
Évaluation :
2

My things where stolen out that unit, and te staff which is the manger act like she had no care in the world, so why was I paying insurance, Very disappointed , Ism going t get something done about this,it's really said , it had to be so e1 I knew and stole one of my storage keys cause 1 was missing its sad when you don't no who real or fake

TYCIE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

India O.  |  Premières impressions 
Évaluation :
4

what i meant was it's easy for anyone to go inside the building. cameras r there, yes but too easy, other storage places usually have a gated keycode.

Shandella S.  |  Expérience générale 
Évaluation :
4

U should prorate your fees. I used 6 days out of 30 and had to pay full amount ☹️

sylvia b.  |  Expérience générale 
Évaluation :
3

The reason I gave a average rating is because the guy taking my payment was using his phone and I had to wait till he finished. I don't believe he was handling U-Haul business. Merci

ROXANN M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peachea W.  |  Expérience générale 
Évaluation :
5

No comment

Deidra C.  |  Premières impressions 
Évaluation :
5

Great and convenient storage facility in the United states.

marian c.  |  Expérience générale 
Évaluation :
5

Parking lot needs replaced, but good facility inside!

Alex B.  |  Premières impressions 
Évaluation :
5

Thanks yall

stanya h.  |  Expérience générale 
Évaluation :
5

I was very satisfied.

Louise H.  |  Expérience générale 
Évaluation :
5

The manager went above and beyond for me and I greatly appreciate her for that

Dwight H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonja F.  |  Expérience générale 
Évaluation :
5

The lady was nice but the men were rude

stanya h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anita g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dymia w.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juanita H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RUBEN F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LACEYSHA F.  |  Expérience générale 
Évaluation :
3

It been numerous times no one will be at the desks and it's minimum 10 mins before anyone even comes to the desk. There's no signs stating that they will return. Anyone could have went in took what they wanted and no one would have even noticed because no one is at the desk

Shanel O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quatala J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRALYN O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fatima G.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brett L.  |  Expérience générale 
Évaluation :
5

Hi I didn't have any problems using my storage at uhual.. I had a wonderful experience thanks so much

Ebony C.  |  Expérience générale 
Évaluation :
5

Had my things there for about 6month. Never had a problem! If I need to store my things again I will definitely come back! Thanks U-Haul for an amazing experience!

Monica R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONESHIA J.  |  Expérience générale 
Évaluation :
3