Évaluations des clients U-Haul Moving & Storage of Lodi

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Lodi

Cote générale :

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THOMAS M.
Évaluation :

Do what you promised, with the exception of giving me a truck that was empty of gas. You could improve by not giving me a truck empty of gas. A very bad way of doing business.

Steven R.
Évaluation :

Le client n'a pas laissé de commentaire.

Cassandra L.
Évaluation :

Rude people!!!!! On top of not having the truck reserved, and not honoring the $50 guarantee..poor behavior, smart-aleck attitude and we overheard the young woman tell another customer that because he put a box together to see the size (IT WAS NOT TAPED) he HAD to buy it. This location is terrible and because of the behavior of this young woman I will NEVER USE UHAUL AGAIN. They didn't have what I reserved, the van offered was a waste of my time (we drove three hours from our home in Reno) and ended up being useless for moving my 83 year old fathers belongings. RUDE RUDE RUDE!!! I feel like they are scammers out for a sale making that man buy a box just for seeing what size it was.

vanessa H.
Évaluation :

No one will help with the refund. Worst costumer service ever . We almost died and got stranded with the equipment. This company does not care about the safety and well being of their customers. Never using them again .

JOHN D.
Évaluation :

The engine did make some squeaking sounds when I first left your establishment and when we were leaving the Dump at North Recycle in Lodi but she drove great overall. Thank you Kindly.

SHAIN I.
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Friendly and quick.

Mbasireh C.
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Le client n'a pas laissé de commentaire.

TAMMY Y.
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Le client n'a pas laissé de commentaire.

GORDON B.
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Le client n'a pas laissé de commentaire.

PAMELA P.
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Le client n'a pas laissé de commentaire.

HARRISON S.
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Le client n'a pas laissé de commentaire.

JANET S.
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Fast in and out.

DANIEL R.
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Don't charge after-hours service fees when you have signs on the property that say 24/7 returns. Very misleading.

Paul C.
Évaluation :

Friendly staff quick service

William b. | Premières impressions |
Évaluation :

Employee's always greet and helpful and friendly

Michael B.
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I reserved a trailer several days before and I even paid for it. Then the day before I was to pick it up, U-Hail called me and said they cancelled my reservation because there wasn't a trailer available. I called them back and they were able to find one 30 mins away. We had to drive 60 mins round trip to pick up the trailer for use that day. Not very happy.

David S.
Évaluation :

The people at this U-Haul are always so helpful. The moment I walk in the door I feel welcomed I feel safe and the place is always so clean! This is by far my favorite Uhaul and would tell anyone I don't care if you're coming out of town this is the Uhaul you want to use! Thank you guys so much for making me feel welcome safe and appreciated. You go Uhaul!

PHONSAVANH L.
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Le client n'a pas laissé de commentaire.

Daniel K.
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Le client n'a pas laissé de commentaire.

JAMES W.
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I was charged for 2 days in error but was unable to catch it because they don't give receipts only e mail. When I got internet connected and found the error it took over 20 minutes on hold to have someone tell me it will take another 3 to 5 days to correct the over charge. This is very inefficient waste of my time.

monica w. | Premières impressions |
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Shanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.

Stanley Scott H.
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Le client n'a pas laissé de commentaire.

samuel L.
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Gotta love being told to put a mask on only to enter the building with staff not setting the same standards in which they expected me to

Brian Nauer W.
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Le client n'a pas laissé de commentaire.

SHARON S.
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The service at Lodi was great. People were very helpful and kind. We had an emergency in the middle and had to keep the truck extra 2days. They were wonderful about and it all worked out very well. I will rent from them again.

freddy B.
Évaluation :

Le client n'a pas laissé de commentaire.

TERRI T.
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Check out and maintain your equipment so it is in proper working order. Make sure customers receive the equipment that was reserved for rental.

Daniel K.
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Le client n'a pas laissé de commentaire.

ROBERT W.
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Le client n'a pas laissé de commentaire.

HARMANJEET D.
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Le client n'a pas laissé de commentaire.

GILBERTO S.
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Le client n'a pas laissé de commentaire.

Corina R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

john f. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Amaris A.
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Female employees need to drop the attitude and stop threatening customers.

Patrick K.
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Can't think of anything.

Kenneth G.
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Truck was damaged and rental was risked because of it.

Barbara T.
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Twice i reserved a trailer and the it wasn't at the location I reserved it at.

Karla F.
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Both were unpleasant and curt to the point of being rude to me and the other customer. I would have expected this in New England where I rented the trailer, but not in California.

LINDA R.
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Le client n'a pas laissé de commentaire.

CHARLES R.
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Le client n'a pas laissé de commentaire.

bruce G.
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Le client n'a pas laissé de commentaire.

DANIELLE D.
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The extras that's I rented weren't in even though I called a week in advance to make sure. The representatives were extremely rude, lied about not being able to answer the phone, and then when they didn't have the Equipment told me it was my problem to call other U-Hauls or go buy some.

Michael H.
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Le client n'a pas laissé de commentaire.

JAMES O.
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Customer service was non personable, non friendly! Definitely need to improves those skills..

Matthew T.
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The whole experience was a huge inconvenience. I signed up for app based pickup. The app wasn't working, then I went to find the vehicle and it was never brought out or prepared. After verification, etc, I had to go inside the store and wait IN LINE for 30 minutes to get the keys. What is the point of app based pickup if I still have to wait in line?

Stephen S.
Évaluation :

We were prompted to rent a storage unit from an advertisement inside our uhaul truck. It said one free month with rental purchase of our truck. The girl who checked us out said we'd have to speak to the manager because that advertisement shouldn't be inside the truck. We said ok, but she told us the manager was gone for the day. She said we could call her the next day. We called and spoke to the manager named Chanel, she informed us of the same thing that the advertisement shouldn't of been in the truck and it was a mistake. We told her that's the only reason we decided to rent a unit with them long term and would have chosen a different facility. She said even if she wanted to honor it she couldn't because she rented her last unit to us, we asked why that had anything to do with it and let her know the Ad inside the truck didn't say there were any exceptions. She then become agitated and said there's nothing that she can do to help us.

Elizabeth C.
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My service was a drop-off and pick up of UBOX. Eliana was absolutely AWESOME!!!

ROBERT H.
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Le client n'a pas laissé de commentaire.

Jennie A.
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Staff very helpful, check in and check out of equipment was quick.

Stephen C.
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The staff was very friendly and efficient.

Lisa M W.
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Facility is great, staff is rude and very uninviting.

LISA W.
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Very good facility but rude and not welcoming.

GUSTAVO B.
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Nothing to improve, the girl in the counter was amazing. Went above and beyond to help us load a trailer. It was our first time renting a trailer so we had a lot of issues arise but we managed. Thankfully this U-haul location had a well trained individual because she knew what she was doing. Thank you!

Harvey H.
Évaluation :

What you could not help was that somewhere in the previous line of users smoked. I used Febreze and that helped but did not completely eliminate the odor, especially from the air conditioning system. My wife is sensitive to cigarette smoke but she survived.

Nicole M.
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Le client n'a pas laissé de commentaire.

Tony B.
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Make the dolly in the back be able to be removed at the time of rental it was in the way for my load

TRACE H.
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Truck was clean. Battery was dead the following morning. Roadside assist had it replaced within 2 hours. Not sure how to catch that. Not the facilities fault. Passenger side windshield wiper needed to be replaced. It fell apart everytime I lifted the arm to wash the windshield. That could be checked.

Beulah S.
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The women here are very rude!

Mariah S.
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I have gone into this facility a few times and have never had friendly service. Staff is very rude and short with customers.

Nicole M.
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Le client n'a pas laissé de commentaire.

frank L.
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Le client n'a pas laissé de commentaire.

REBEKAH P.
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The woman who helped us also helped us with a larger moving truck back in June. Fantastic help both times. We appreciate people like her, hard to find these days.

jordan W.
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Have better customer relationship when speaking with customers at counter!!!!!!!!

Christine F.
Évaluation :

The comment is that Uhaul is price gouging. The Uhaul folks at the destination was in disbelief that cost of the rental was so much. Goes to show.

Robert H.
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Great service, friendly and reliable. Thank you!!

GENEVIEVE M.
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Worst experience ever. Moved my truck rental to location an hour away. Then when reservation desk tried to correct it, only provided a rental truck for 4 hrs when original request was 24. Truck had transmission issues and almost wouldn't start on several occasions. Will NEVER use Uhaul again.

Ria A.
Évaluation :

Improve customer service, employees should offer/assist more their customers if needed and more courteous, they should smile more and friendly.

Steven Y.
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No suggestions for improvement. My experience was excellent!

charles S.
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Le client n'a pas laissé de commentaire.

Scott R.
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Le client n'a pas laissé de commentaire.

Aaron C.
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Le client n'a pas laissé de commentaire.

Keith R.
Évaluation :

Everything was great

Sandi Z.
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Le client n'a pas laissé de commentaire.

MONIKA W.
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Le client n'a pas laissé de commentaire.

Michael C.
Évaluation :

It's always a great experience with this location! Thank you from Michael Collins with Pacific West!

Kenneth L.
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Needs more help. Only 2 employees working and the male was very rude.

Adam P.
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Le client n'a pas laissé de commentaire.

Vanny T.
Évaluation :

Great customer service i really appreciate the staff there.

Brigette G.
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Easy check in & easier check out. Very pleased with this locations service & equipment rentals.

Mark C.
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The young woman who processed the drop off was excellent. Made it a very pleasant & simple process. I do think you need more room up front for dropping off rentals.

Kris C.
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Le client n'a pas laissé de commentaire.

ROBERT D.
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Pickup was hard because only one employee was on duty so the online checkin I did was ignored because she had to take care of walkins. I get it. .understaffed Drop off was great

willie K.
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Clean the outside as whale as the insi

Richard M.
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Great service. Nothing to change

Jennie A.
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Le client n'a pas laissé de commentaire.

Keith R.
Évaluation :

Explain up front that when the truck is returned at 7:00 pm that the return needs to be done on your phone. All the representative needed to do was explain this when the truck was picked up.

Tiffani T.
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Le client n'a pas laissé de commentaire.

RICHARD W.
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Le client n'a pas laissé de commentaire.

timothy H.
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Le client n'a pas laissé de commentaire.

Robin C.
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Le client n'a pas laissé de commentaire.

raoul M.
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Le client n'a pas laissé de commentaire.

Monserrat B.
Évaluation :

Maybe having more members work on weekend mornings.

MICHELLE D.
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He assisted me backing in the trailer. Nice young man.

Rob H.
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Le client n'a pas laissé de commentaire.

Jerry H.
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Le client n'a pas laissé de commentaire.

Donald M.
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The running lights did not work. Did not find out until 0430 hrs next morning when I tried to leave. They need to do a light check before sending vehicles out.

angela M.
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Le client n'a pas laissé de commentaire.

Monica P. | Premières impressions |
Évaluation :

Happy I went with U-Haul Storage again. Great service and facility for a fair price!

matthew D.
Évaluation :

Outstanding customer service. Building is stressful enough it's always a pleasure doing business with this location thank you so much for making my life a little easier.

JAMAL S.
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Le client n'a pas laissé de commentaire.

stephanie H.
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The final cost was very expensive. I asked about renting other equipment and found out when I got there that this location didn't have it. Van was great though. Not sure if recommend. Person dropped off van to was friendly.

Michael R.
Évaluation :

Portion of on-line registration process had to be repeated at pick-up location.

Kari C.
Évaluation :

Make sure there is sufficient staffing - when I brought the truck back there was one person working and 3 people in line in front of me. I followed instructions on sign to stay in truck, but finally gave up and went in as it was SOO hot! Then I waited for half an hour. And the employee laughed and said I was the first person in a long time who'd followed the sign instructions. So take the darn sign down if that's not what you want anymore! Fix loud rattle in driver door of truck.

Kenneth G.
Évaluation :

Truck was very dirty and this is unacceptable especially when I have to pay and additional $20 for "Disinfecting". Sound like bullshit to me.

Francisco P.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B. | Expérience générale |
Évaluation :

Very nice people there to help me when there were questions

Charles L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

mary elaine v. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Brian G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

gerardo r. | Expérience générale |
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Le client n'a pas laissé de commentaire.

teresa t. | Expérience générale |
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Le client n'a pas laissé de commentaire.

linda w. | Premières impressions |
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Initial check in process was slow. Personnel was friendly and helpful.

Terry H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

randolph h. | Expérience générale |
Évaluation :

No Comment

Chuck H. | Expérience générale |
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Best storage operation I’ve seen. It just works

felix b. | Premières impressions |
Évaluation :

Our move in was smooth and easy. Customer care was great .

THOMAS ALAN B. | Expérience générale |
Évaluation :

Monthly rates were raised on 3 different occasions while I had my unit. Aside from that the employees would call obsessively everytime a payment due date came around. Never rent here again.

shawna v. | Premières impressions |
Évaluation :

Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.

Mikah T. | Premières impressions |
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I had no issues with the truck, only with some of the roads in some of the states we passed through. Haha. Other than that the drive was perfect and the truck worked just fine!

Rose R. | Expérience générale |
Évaluation :

None

Debbie H. | Expérience générale |
Évaluation :

Julie is a great asset to the company. We always get great service from her. Other manager (blonde lady) is not as friendly or to the customers as she should be. But OVERALL the staff is very good.

ronald r. | Expérience générale |
Évaluation :

Pleasant experience.

AMY O. | Premières impressions |
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Friendly and helpful employees. AAA++++ Everything went smooth. Thank you so much!!

Michael Z. | Premières impressions |
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Very helpful and friendly staff.

Sally E. | Premières impressions |
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Chanele went above and beyond to help me resolve my storage problems.

Cassandra F. | Expérience générale |
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It’s unacceptable to reserve a truck and not have the reservation kept come move day. Customers don’t have enough flexibility last minute to drive an hour+ out to pick up. Needs improvement!

Gayle Y. | Premières impressions |
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I was very pleased with the service I received when I left Kansas and also with the service when I arrived in California.

Stephen J. | Expérience générale |
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Friendly staff AND helpfull

Chandler P. | Expérience générale |
Évaluation :

Really nice people. Easy in and out. Clean. Friendly.

Jame J. | Expérience générale |
Évaluation :

-Dark haired lady who rented us the space was great - The blonde ladly with the sleeve tats who checked me out was RUDE. I was wasting her time and we were the only ones there.

Debbie H. | Premières impressions |
Évaluation :

Great Staff! Julie is the best! She is a true asset to the company. We have been regular customers for years.

Rebecca D. | Premières impressions |
Évaluation :

You guys took the U-Haul back with all my stuff in it and i only had it for three maybe four days I am yet to receive my items from you guys if my items are unretrievable expect full compensation

paula t. | Expérience générale |
Évaluation :

Thank you

shannon s. | Expérience générale |
Évaluation :

Everyone was super helpful

Elizabeth S. | Expérience générale |
Évaluation :

Thank you! Everyone that I've worked with has been very helpful. I used UBoxes to move. Delivery was great. Moving help was great. Everything got there safe. Happy we moved with the help of U-Haul.

WAYNE W. | Expérience générale |
Évaluation :

Refund my money for the month I didn't use. Why take out $98 for April, I close my storage before April begins, yet you keep my $98. You guys are ripping people off.

LEONARD G. | Expérience générale |
Évaluation :

Good service

Enrique V. | Premières impressions |
Évaluation :

She did a great job lovely facility

Mary R. | Expérience générale |
Évaluation :

The staff at U-Haul storage in Lodi California and they are very knowledgeable very courteous and there storage Spaces are clean and I just love the staff there yes I would recommend them

Stephen J. | Expérience générale |
Évaluation :

Friendly/helpfull staff

Anthony S. | Expérience générale |
Évaluation :

Thank you

Stephen J. | Premières impressions |
Évaluation :

Very happy ,friendly staff

DEBBIE H. | Premières impressions |
Évaluation :

Love this location, always well taken care of! Staff is great, storage manager Julie is very efficient and helpful as well as all the guys who work there.

BELINDA T. | Expérience générale |
Évaluation :

My only complaint is that I received two past notices one to my current address and another at my moms address. Which she did not like at all.

Benjamin M. | Premières impressions |
Évaluation :

Good friendly clean.

Dan H. | Expérience générale |
Évaluation :

Greatly appreciate the personal remote control for entrance and exit. Very affordable prices for units and supplies.

Mary R. | Réservation |
Évaluation :

Excellent customer service would recommend Lodi U-Haul to all my friends and relatives personnel was very well informed about everything Well mannered and very courteous thank you

kyle t. | Expérience générale |
Évaluation :

Very friendly employees, prompt service, would return!

MARK D. | Réservation |
Évaluation :

Thomas in south lake tahoe was extremely helpful, BEST customer service I've ever had! All other staff that I spoke to were very professional and helpful. Thank you

DYZAN K. | Expérience générale |
Évaluation :

This facility is well maintained and the Staff was professional and very friendly and worked to answer all my inquiries Because of them I will only use U-Haul in the future

Robert W. | Expérience générale |
Évaluation :

no feedback

Lynn C. | Réservation |
Évaluation :

Everyone was so helpful from the time i checked in until the time i checked the truck back in. Really nice people work there!

Gabriel P. | Expérience générale |
Évaluation :

Friendly people and great service

meagan b. | Expérience générale |
Évaluation :

.

Gabriel P. | Expérience générale |
Évaluation :

Great staff and facilities

Wendi G. | Expérience générale |
Évaluation :

I love the stafff, they are always friendly & helpful. When it seems like they are under staffed they always apologize for not servicing you sooner. I will always use this store!

shannon s. | Expérience générale |
Évaluation :

great place!

DEBBIE H. | Réservation |
Évaluation :

We rent from this location all the time. Great staff! Julie, the manager is great to work with. Young guys are all very helpful.

pat o. | Réservation |
Évaluation :

Everything went very smoothly from renting the truck in San Francisco and returning it to Lodi.

Valerie V. | Expérience générale |
Évaluation :

Overall great experience

Cindy L. | Expérience générale |
Évaluation :

A little pricey!

GEORGE V. R. | Expérience générale |
Évaluation :

Very helpful, very polite!

carrie s. | Expérience générale |
Évaluation :

I am still waiting for the $200 that was taken by U-Haul from my bank account to be refunded to me. It has been weeks now that I have been struggling and living in a tent in the woods because of this.

Tamara T. | Expérience générale |
Évaluation :

I have used this facility for moving and storage for over 20 years. Only once was there an issue and it was resolved quickly. Thank you!

DANIEL M. | Expérience générale |
Évaluation :

Customer service and good old fashioned everyday common courtesy are big at this office - everyone not only helps you out but seems eager and willing to do so.

Non reviews have been submitted for this location.

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