Everything was great. Friendly and efficient operation.LANCE R.
Customer Reviews for U-Haul Moving & Storage of Lodi
Pour nous contacter
Lodi, CA 95240
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The guys he's was very very nice person and helpful excellent job so politeEnedina A. | Premières impressions
Le client n'a pas laissé de commentaire.felix b. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph B.
Our 26 year old son, picked up and dropped back off. All was perfectly fine, as expected, until the lady in Lodi where we had to pick up and return, messed up the tailgate on my son's truck, when taking off the small trailer. Dented it and scratched it down to the metal. He even asked if she wanted help. Now he has to go through U-hauls insurance claim to have this fixed. Just a very unfortunate end to an otherwise uneventful use of a small trailer. I know it was an accident, which is why I am giving a 2 versus a 1 star. Absolutely below average, as this should not have happened.MATTHEW R.
The people ok but the truck that I got so dirtyTomas V.
Le client n'a pas laissé de commentaire.GABRIEL R.
Using them again in 2 weeksUlf G.
The manager at the time, Jolie, was really awesome to work with. Excellent customer service, which seems rare these days unfortunately. She worked with me like i was actually a fellow human. She listened and helped me take care of what was needed. Really it was a great experience and you have to keep Jolie around. I'm sure everyone who deals with her feels the same.Henry P. | Premières impressions
Le client n'a pas laissé de commentaire.gregory V.
Customer service- when we returned the truck early the gentleman asked if we wanted to be reimbursed for the time not used for the truck. We said of course and he acted surprised. Had friends sitting on the counter hanging out and then said he couldn't help us and if we wanted to be reimbursed we â€œcould wait if we wantedâ€. Just felt from start to finish my experience this time was unprofessional at the customer service level. Still no answer if I am getting reimbursed for time unused (which was close to 20 hours).Matthew B.
Le client n'a pas laissé de commentaire.MATTHEW W.
Le client n'a pas laissé de commentaire.CAROLE C.
Le client n'a pas laissé de commentaire.Ronda Z.
Le client n'a pas laissé de commentaire.SPENCER P.
Was understaffed the majority of the time, long waits.Kathy r. | Expérience générale
Le client n'a pas laissé de commentaire.Holly C.
Le client n'a pas laissé de commentaire.LINDSAY R.
Awesome customer serviceChristine W.
Very professional. Very helpful. Great customer service!!Taylor W. | Premières impressions
Very prompt service, coul5be better!!!Christopher D.
Le client n'a pas laissé de commentaire.PHILLIP H.
Le client n'a pas laissé de commentaire.DONNIE S.
Le client n'a pas laissé de commentaire.blanca e. | Expérience générale
Le client n'a pas laissé de commentaire.SHARON M.
This whole transition could've been any easier. U-Haul has it dialed in. Great truck great service.Roland R.
Le client n'a pas laissé de commentaire.Glenna T.
Best Uhaul experience I've ever hadJason L.
Le client n'a pas laissé de commentaire.ROBERT W.
Truck gets decent gas mileage..even when full.. Air conditioning was great..! Thanks...ALLEN S.
Le client n'a pas laissé de commentaire.JACKSON H.
The trailer needs new tires. It was way down into the wear barsCRAIG W.
My reservation got changed and I had to go to two different locations to get a truck and then tow dolly. The truck was picked up at the closest location to my original location, then the tow dolly was in yet a different location. So, I picked up the truck 1,5hrs away (in Arnold) and then drove another 1,5hrs for the tow dolly (in Lodi), then drove another hour home. I get to Lodi and find that there's several trucks exactly like mine in the lot. In other words, I could have just gone to Lodi to get both. Very poor planning on UHaul's part. It cost me hours of needed packing time for the day.Austin C.
Le client n'a pas laissé de commentaire.STEPHANIE N.
Le client n'a pas laissé de commentaire.WILLIAM M.
Can't think of anythingLisa S.
Thank you! Always a friendly staff, clean facility, and safe!JODI V. | Expérience générale
Le client n'a pas laissé de commentaire.KELLY B.
I had a bit of trouble with self checkout due to incorrect milage being shown, as well as fuel level. However your staff took control of the situation and turned a negative into a positive! Thanks again UHaul Kathlyne PhillipsonKathlyne P.
Le client n'a pas laissé de commentaire.ritchard M.
Everything went very smooth, Customer Service Rep. in U-Haul store was very kind and know knowledgeable.ALYSSA R.
Le client n'a pas laissé de commentaire.ABEL U.
Le client n'a pas laissé de commentaire.BRAD G.
Le client n'a pas laissé de commentaire.bonnie B.
Le client n'a pas laissé de commentaire.Michael S.
The truck in the back was dirty and seemed to have some sort of fluid on the walls inside towards the drivers side front. I didn't notice when I first picked it up because it was so far towards the front. I didn't have time to clean it but I used a blanket to protect my furniture from it.PAUL A.
Great customer service and well knowledgeable personnel.VICTORIANO A.
Le client n'a pas laissé de commentaire.laureano H.
it smells like weed in our unit loloctavio r. | Online Move In
Le client n'a pas laissé de commentaire.Zachary M.
Le client n'a pas laissé de commentaire.LENORE G.
The guy at the desk was very friendly and hospitable, he made us feel welcomed and hassle free drop off.THOMAS C.
Le client n'a pas laissé de commentaire.MARK T.
Le client n'a pas laissé de commentaire.Yohan S.
Trailer was pretty beat upDONALD A.
When My UBOXES left Arizona. They look Ok! But when We unpacked then in California. I was very upset because the movers stuffed most the Box full of Blankets. I paid to transport a quarter of my stuff & 3/4 of Blankets & empty space. Also when I went back to my storage it was a mess. Very Very Poor service. Charged a lot for Poor moving service. Total Rip-off.Cindy V.
Would recommend giving a refund for services not used and tank at below required level when picked up and return it was a requirement level.Chad C.
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Le client n'a pas laissé de commentaire.Cindy V. | Premières impressions
The vehicle was very used and haggard, but it was clean.MICHAEL V.
Le client n'a pas laissé de commentaire.Joshua M. | Expérience générale
Le client n'a pas laissé de commentaire.Michael I.
better instructions on how to use vehicle functions. e.g. can't insert key when steering wheel is turned- no emergcny brake, only a parking brake button hard to findJERRY J.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.MICHAEL D.
The running lights on the trailer were not working. The back door latch was not working. The U-Haul person person said the lights were working and I was good to go.Keith Lawrence J.
Le client n'a pas laissé de commentaire.Lynn C. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL N.
Le client n'a pas laissé de commentaire.LAZARO O.
The lady in on the front desk she was rude not professional She didn't even let me ask questionsJOSE V.
Le client n'a pas laissé de commentaire.EDILIA C.
This location was fine for someone in Lodi, but I don't have any friends in Lodi. I was very disappointed that the truck I had reserved at a more convenient location to me turned out to be unavailable and my reservation had to be switched to one several hours away from me. The staff I spoke to on the phone (and in person) did their best to be helpful under the circumstances, but had no good answer as to why my original reservation, made in April 2021, was not solid enough to hold. They did offer extra days to drive as compensation, but it still added a great deal of extra stress to the loading and moving process.brian D.
Le client n'a pas laissé de commentaire.adam L.
We thank you for letting us rental your van. We love to rent you U haul next time that we available to use it again. God bless you all.VANESSA L.
The guy that was helping me with the trailer was lazy he told me to plug the trailer to my truck the same happened when I returned i had to do his job. I rented a dolly and he didn't give it to me I had to go back to the store and look for it myselfGUILLERMO E.
Le client n'a pas laissé de commentaire.JAMES F.
We experienced Excellent service and communication.Bruce V.
Quick and efficient!andre J.
The truck battery died from having the hazards on for less than 5 minute. The check engine light came on and when the roadside assistant checked, It reported a cylinder misfire. Which meant the vehicle was burning fuel faster than normal to just keep running.MATTHEW M.
They were very RUDE and unprofessional. When I picked up van, the wrong gas amt was given. When I returned, Never received printed or email receipt! Aweful.Cynthia M.
Great place fast and efficientCarlos M.
The customer service lady was very nice and most helpful. We ordered the wrong size and she quickly fixed our problem.JAQUITA S.
Store was fine, it was U-Haul policy on one way rentals, I needed a trailer to drop off in Bakersfield, Ca. The local U-Haul store wouldn't let me take their trailer and drop it off. I would have had to gone to Shingle Springs, Ca. Over a 100 round trip in the opposite direction. So I had to drive back with a empty trailer to drop off at the same storeRobert N.
Le client n'a pas laissé de commentaire.ELIZABETH B.
All was goodrodney W.
Keep this Friendly crew here and I will be a continued customer.Timothy B.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.JESUS M.
Le client n'a pas laissé de commentaire.Juan V.
Denied current promotion (1 month free with truck rental). Trouble with the elevator in the beginning (Staff eventually corrected it). Staff rarely in the store (had to hunt them down or wait unreasonably long for someone to show up). No access to dumpsters (despite them "being available for customers" as well as on your rental agreement.COURTNEY B. | Expérience générale
The service, equipment and the whole experience has always been great. Not lacking anything so no need to improve what is already perfect.luis E.
Alonso went above and beyond to help me. Not just me, but another customer who came in after hours with an online reservation. Alonso helped the guy find his trailer and get hooked up. Then he offered to go buy me a gas can and get gas for me because I'd run out of gas in the parking lot. I had to insist he go home and allow AAA to come help me. Outstanding service from Alonso!!Brian E.
Le client n'a pas laissé de commentaire.JONATHAN Z.
I don't know the gentleman's name who assisted me. He was extremely nice and very helpful! I would use this location again.RACHEL G.
I rented a box fan it sounded like it had an exhaust leak when I took it back the next morning they said I blew out the Cadillac converter try telling them it was like that when I left if you rent from them be careful check it out before you leavedanny B.
Le client n'a pas laissé de commentaire.Arturo G.
Great ServiceJAMES W.
Le client n'a pas laissé de commentaire.Mayra H.
Le client n'a pas laissé de commentaire.LEO S.
Le client n'a pas laissé de commentaire.MANOLIN B.
Good experienceJAMES J.
Make me drive 2 hours to pick up a truck without any real compensation was not great. I still had to pay for the extra gas to travel to/from Lodi.David P.
When I pulled up to return truck I got my phone out to check in. I hadn't even got to check in when an employee came up and checked me in. He was very friendly and went over everything. Definitely exceeded expectations!Michael K.
Le client n'a pas laissé de commentaire.BRADLEY S.
Cleanliness on the vehicle, in the driving area was poor. Lots of spillage stains and sticky areas from previous rentalsPAUL T.
Le client n'a pas laissé de commentaire.MARK Z.
Le client n'a pas laissé de commentaire.GREGORY A.
I reserved a Uhaul storage unit to be ready for me upon arrival and drop-off. Once I arrived, the staff informed me that my unit was not available. I am under the impression that the staff knew that the unit was not available prior to my arrival, however I did not receive notification or a phone call. The staff said that it is a Uhaul system error that I am allowed to reserve although something may not be available. When calling customer service to complain, I was informed that it is the store's responsibility to reach out to the customer. I am very unhappy with Uhaul that my unit was not available, considering that I drove half way down the west coast, not across town. Either UHaul should not accept reservations if a unit is not available, or the location should be proactive in reaching out prior to customer arrival.FRANK L.
Staff was very friendly and helpful.CHERYL N.
You guys a doing just fine love the customer service. Keep up the good work.Joe T.
Not happy with the fact I had auto pay and moved out 2 days after payment was taken and didn't receive any money back. Used other storage facilities and always received a refund for days not used. Would not recommend using this facility.TERRY S. | Expérience générale
Le client n'a pas laissé de commentaire.Terrance M. | Premières impressions
I had no choice but to put my items in storage. The staff at uhaul were very helpful and understanding. On many occasions I felt a need to call Shanel to ask questions. She was very helpful and accommodating. Thank you everyone for allowing me to store my things.Sally E. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff J. | Expérience générale
Le client n'a pas laissé de commentaire.Lupe S. | Premières impressions
Le client n'a pas laissé de commentaire.giovanni m. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID A. | Expérience générale
My comment is , there is no maintenance And also the treatment at the reception, is not good. staff of the work team are not friendly nor do they do to helpAdrian R. | Expérience générale
THEY MADE IT EASY.Cathy M. | Expérience générale
The move in process message mentioned a lock would be inside the unit when I arrived. I brought my own so it was not an issue. I reported this online and only hope I do not get charged for it when I move out. Other than that everything else was perfect and easy without interaction in person with anyone.Dianne M. | Online Move In
Only down side was the office would close before they said onlineBROCK W. | Expérience générale
Le client n'a pas laissé de commentaire.Michael Z. | Expérience générale
Le client n'a pas laissé de commentaire.steven t. | Premières impressions
Thank you for giving us a free month after there was an issue with which storage unit we were supposed to get.kimberly d. | Premières impressions
Le client n'a pas laissé de commentaire.april j. | Expérience générale
Le client n'a pas laissé de commentaire.yuriy u. | Expérience générale
Julie in the Cherokee, Lodi, ca office has left an impression on me. Over the years she has been very helpful to me when I needed it. Thank you u-haul for keeping my items and memories safe. Julianna Hart & Liberty Belle 2021JULIANNA H. | Expérience générale
From Canyon Country CA Uhaul to Lodi CA Uhaul my experience was above and beyond excellent. We received assistance with our storage and as we came in late the Manager moved a vehicle and turned on the lights to make our late unload safer. Thank you U haul.Tonya W. | Premières impressions
Employee's always greet and helpful and friendlyWilliam b. | Premières impressions
Shanel was very friendly, she help me make the right decision on which storage to get which was a perfect fit. You have a very knowledgeable staff and I would recommend you site.monica w. | Premières impressions
Le client n'a pas laissé de commentaire.Corina R. | Expérience générale
Le client n'a pas laissé de commentaire.john f. | Premières impressions
Happy I went with U-Haul Storage again. Great service and facility for a fair price!Monica P. | Premières impressions
Very nice people there to help me when there were questionsROBERT B. | Expérience générale
Le client n'a pas laissé de commentaire.Charles L. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHEN B. | Expérience générale
Le client n'a pas laissé de commentaire.mary elaine v. | Expérience générale
Initial check in process was slow. Personnel was friendly and helpful.linda w. | Premières impressions
Our move in was smooth and easy. Customer care was great .felix b. | Premières impressions
Great customer service, great price and quick process. Would highly recommend. They cover all your moving needs.shawna v. | Premières impressions
Very helpful and friendly staff.Michael Z. | Premières impressions
Chanele went above and beyond to help me resolve my storage problems.Sally E. | Premières impressions
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