Évaluations des clients U-Haul Moving & Storage of London

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of London

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Jarret D. le

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make sure the vehicle does not smell like weed.

Gordon B. le

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Le client n'a pas laissé de commentaire.

CHRISTOPHER A. le

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Check in was a joke, the staff needed to be quicker and more professional. The equipment was fine and drop off was great. The employee who helped us on Sunday was fantastic.

Charles H. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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I tried to use the online app pickup and was delayed almost an hour. Luckily I was assisted by the staff on site.

Richard H. le

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they were very understanding when we had elevator problems then the storage unit gate would not open ...so sorry we were late getting it back

kornelia J. le

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Le client n'a pas laissé de commentaire.

Bill W. le

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Everything went well so I have no comments

Steven B. le

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Le client n'a pas laissé de commentaire.

kim B. le

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Le client n'a pas laissé de commentaire.

Barrett T. le

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All was good. Shorter wait times would be better

Alana K. le

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I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

Matthew M. le

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Tail lights were cracked and only half working. Asked is they could be fixed before I left and they said they were fine. I hit a rain storm and they both stopped working. I put new lights in and have them back to them when I returned the trailer. They didn’t really seem to care . Very poor organization at this location

Robert P. le

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Le client n'a pas laissé de commentaire.

paulette P. le

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Le client n'a pas laissé de commentaire.

Cliff M. le

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With not being able to get through to the location. there was a lot of confusion, right up to the time i was needing the equipment. Until, they called to confirm, then things straightened out. I was quoted 2000 free kms. by 2 different agents elsewhere. then 1600 by my locations agent, then when settling the bill i was told only 999 kms, i was receiving. I have to admit, I felt cheated. and very confused. as i should have been told upfront. Other than that , everything was fine.

Mahmoud S. le

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Le client n'a pas laissé de commentaire.

Elisângela P. le

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I had booked to pick the truck up at 2pm but had a problem with my landlord, so needed to anticipate the pick up time. The attendant was so kind and allowed us to anticipate it 2 hours! Awesome!

Kathy K. le

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Le client n'a pas laissé de commentaire.

Chris D. le

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Le client n'a pas laissé de commentaire.

Tim C. le

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Excellent help from the girl ( I keep forgetting her name )up front to Dennis in the yard . Thanks Tim Cook

WELWYN W. le

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More staff, Waiting too long.. Office layout is weird, have to go all around stuff, past folded packing cartons, to find three service slots. As for the cargo van we rented. : may need a new muffler, very growly, also access and egress from the cab is not easy. There should be more hand holds on the door to help us get iin and out.

Abdullah A. le

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Thanks fatema for your support ...

Kyra T. le

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Le client n'a pas laissé de commentaire.

lori M. le

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Le client n'a pas laissé de commentaire.

Tom S. le

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Le client n'a pas laissé de commentaire.

Maria K. le

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Le client n'a pas laissé de commentaire.

Mark J. le

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Le client n'a pas laissé de commentaire.

Timothy A. le

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Roof of truck had a large hole in it. Cab was not as clean as it could’ve been. Dash panel was loose and rattled nonstop on the front windshield. Drove like a very uncomfortable tank. Otherwise, no issues. Will definitely rent from this location again.

Michael L. le

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Le client n'a pas laissé de commentaire.

W-Richard P. le

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Le client n'a pas laissé de commentaire.

Mckayla T. le

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I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

jeff m. le

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Thanks

wendy m. le

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The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

RICHARD C. le

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I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

robert s. le

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Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

Adam C. le

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All good, no complaints. Easy and convenient to work with

Elizabeth P. le

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These was perfect for what I needed for the time I had to have it.

Nanette L. le

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We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

Yazmin S. le

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You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Sheadon R. le

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Staff was super nice and so helpful

VALERIE D. le

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Excellent service and very friendly staff.

Yazmin S. le

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The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

shawn c. le

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Varry friendly

ZONGYUAN S. le

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Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

Luke P. le

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My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

nick m. le

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Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

Adam C. le

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Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

Melanie A. le

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I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

Terry D. le

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The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Peggy h. le

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Awesome.

Stamsh P. le

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This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

polly c. le

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Very helpful and efficient

Dajlan A. le

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Excellent service

amir s. le

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I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

Mark R. le

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Great experience

Nanette L. le

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This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred

Michele M. le

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Great location

joanne j. le

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Very good experience.

Amy S. le

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The staff was excellent and very helpful and the facility was well maintained.

LISA H. le

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We rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 😡

John R. le

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The staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.

KAREN D. le

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Staff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.

brian c. le

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Great facility 👍

Art S. le

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Fatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.

Danica c. le

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I will definately use this facility for future needs.

BRETT B. le

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The Manager Fatima was awesome. She can handle any large lineup that comes through the doors. Was great in handling all my storage needs.

Susan J. le

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I did not have a good experience at all. First off I felt I didn't need insurance on my unit because it was indoors but to my surprise water damaged my box spring and mattress in March still waiting