Évaluations des clients U-Haul Moving & Storage of London

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of London

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Dixit M. le

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Le client n'a pas laissé de commentaire.

Jarryd C. le

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As I said to the people at the counter, there was 2 empty Gatorade bottles behind the driver’s seat, and a handful of French fries on the ground, the truck was a little dusty inside. That was not my main concern, the main concern I had is that the wheel was not straight, that is a huge safety concern, I was driving on the highway and having to hold both my hands at a 25-30 degree angle. I have never been given a rental vehicle in such poor condition.

Anja B. le

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Customer service within the site was at best average. Clerk not very friendly, spent more time talking to her colleague than me, couldn’t find reservation. A smile at a customer goes a long way.

Rick S. le

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Everything was as expected.

Mitch V. le

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Le client n'a pas laissé de commentaire.

James M. le

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Waited over a half hour to get it returned

Nipun s. le

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Le client n'a pas laissé de commentaire.

Pierre H. le

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Friendly and professional staff! That is all people ask when paying for goods or services.

Jamie D. le

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Excellent service!!!!!!

marwan a. le

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Le client n'a pas laissé de commentaire.

Genyne R. le

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The lady at the order desk did not seem to like her job. The man who ensured the equipment was safely secured was amazing!

Alex H. le

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Le client n'a pas laissé de commentaire.

Sebastian K. le

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Very satisfied with the service, quick and affordable. Thanks

Shawn M. le

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Le client n'a pas laissé de commentaire.

John N. le

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Le client n'a pas laissé de commentaire.

MARK W. le

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This location was understaffed for a Saturday morning. Waited over an hour in line with 27 other people to get my truck. The 2 staff that were there were good but you were understaffed for a Saturday morning. I will investigate other rental companies next time

Catherine B. le

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Fatima was an excellent help in making sure we had a wonderful experience.

Jack H. le

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Le client n'a pas laissé de commentaire.

Carl P. le

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Get rid of the voice mail and let customer talk to a real person. Spent almost two hours on phone trying to fix a problem that should not have occurred in the first place, Also changing the drop off location (which would have been more convenient) saved a considerable sum of money even though I had to pay for extra mileage. Other than that the unit was satisfactory and the staff polite apologetic.

Rob O. le

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Staff were pleasant and very helpful during the return of the vehicle.

Darcy Q. le

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Le client n'a pas laissé de commentaire.

William E. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Nothing...

Mckayla T. le

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I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

Donaldo A. le

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Le client n'a pas laissé de commentaire.

daniel b. le

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Le client n'a pas laissé de commentaire.

Ayesha M. le

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Le client n'a pas laissé de commentaire.

Tim C. le

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Need more staff during am pickup of equipment.

Jamie D. le

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Le client n'a pas laissé de commentaire.

Allegra C. le

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The app didn't work to return the rental truck

Abdulhalim Y. le

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Le client n'a pas laissé de commentaire.

lisa paul n. le

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Le client n'a pas laissé de commentaire.

Peter M. le

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Le client n'a pas laissé de commentaire.

jeff m. le

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Thanks

wendy m. le

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The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

RICHARD C. le

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I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

robert s. le

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Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

Adam C. le

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All good, no complaints. Easy and convenient to work with

Elizabeth P. le

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These was perfect for what I needed for the time I had to have it.

Nanette L. le

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We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

Yazmin S. le

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You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Sheadon R. le

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Staff was super nice and so helpful

VALERIE D. le

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Excellent service and very friendly staff.

Yazmin S. le

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The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

shawn c. le

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Varry friendly

ZONGYUAN S. le

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Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

Luke P. le

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My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

nick m. le

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Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

Adam C. le

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Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

Melanie A. le

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I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

Terry D. le

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The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Peggy h. le

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Awesome.

Stamsh P. le

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This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

polly c. le

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Very helpful and efficient

Dajlan A. le

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Excellent service

amir s. le

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I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

Mark R. le

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Great experience

Nanette L. le

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This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred

Michele M. le

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Great location

joanne j. le

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Very good experience.

Amy S. le

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The staff was excellent and very helpful and the facility was well maintained.

LISA H. le

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We rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 😡

John R. le

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The staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.

KAREN D. le

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Staff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.

brian c. le

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Great facility 👍

Art S. le

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Fatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.

Danica c. le

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I will definately use this facility for future needs.

BRETT B. le

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The Manager Fatima was awesome. She can handle any large lineup that comes through the doors. Was great in handling all my storage needs.

Susan J. le

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I did not have a good experience at all. First off I felt I didn't need insurance on my unit because it was indoors but to my surprise water damaged my box spring and mattress in March still waiting