Found out after renting the unit on 2nd floor and arriving in London with my things there's no elevator on the premises and had to pay extra for a unit on the ground as stairs would have been a problem. Site should be more specific. The staff was very friendly and accommodating.

Terrible customer service! We cancelled storage before actually renting a “container”. U haul still charged us a full month rent. We never occupied it at any time! (check your cameras) We received threatening emails we owed money, from this Fatima women, who also called our daughter, breached our Confidential personal information, defaming us & insisting it was “fishy” (in her jargon)! Good thing....this phone conversation was Recorded. This woman, Fatima was very unprofessional & rude! This woman needs to be REPRIMANDED or you will lose customers. We will be pursuing this further with our Attorney & have contacted The Canadian Consumer Protection Act! Never ever we will utilize this business again & will be informing others of this type of corrupt service‼️

The blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.

My experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.

Only complaint is very hard to get through to someone on the phone if needed.

The people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal with

The storage unit was very professional....the person who presented as the owner I found

The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

0 percent worth going to this location

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!