The only way to improve is just shut down. Your communication skills are the worst I ever seen. I've dealt with uhaul before but this one is by far the worst. These charges are not accurate and you will not get another dime from me...
catrina M.Customer Reviews for U-Haul Moving & Storage of Longview
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Trailer is too low,I had to abandon my 1300 dollar refrigerator.
Bernard W.Great staff and great value….
MICHAEL M.I would not change anything.
ROY S.Great facility. I can't think of anything that needs to change.
HOPE J.I've rented many times from this U-Haul. Never had a problem. I would highly recommend this place.
Edward S.Service the equipment before rental, loss 3,5 hours due to the battery cable was lose on battery and it went dead after parking for an hour. Battery had to be replaced. Also backup light was out.
JAMES F.Everything was great! The lady inside made the transaction quick and easy And the gentleman who connected me outside was friendly and knew what he was doing. I was in and out and on my way super fast.
Randi D.Software is hard to use default fields make it difficult
Scott G.Everything was ok. Your company provided me with the equipment to accommodate me. My truck broke down and I was able to get my job completed. Merci
Byron H.It was very easy. That means a lot these days.
Daniel R.Great & easy & smoothie process!! Wonderful over all experience
La Sharon P.Over the years I have used this Uhaul store MANY times as I have moved myself, my kids, and my grandkids. I have Never had anything less than perfect service. I have also become quite good at driving those big trucks WITHOUT incident. lol
Patricia W.Great service !
LARI P. | Premières impressionsEverything was just as I had expected. It all went extremely smooth and I accomplished my move at a great cost n
David W.Everything was great
Diara M.Staff was very courteous and willing to help
Tony D.Check In was fast and return was no problem. Le service à la clientèle était génial.
Melba K.Needs work on their customer service
Stephanie H.Just keep on keeping the same premium services.
GLENN H.I had a storage unit for 12 years at your store on W Marshall Ave, Longview, TX, and during that time I lived in Guatemala and California and Arizona. My payment was set up as auto pay and what little contact I had with the store was handled satisfactorily. I finally had a chance for someone else to move the very important stuff, to me anyhow, but I wad still in California. But the manager, Kristen Gadberry and her staff helped me get the job done. From letting me know about needing a locksmith, the keys were lost in Guatemala over 10 years ago, and what needs to be done with the few things left in the unit. The lady, or ladies that answered the phone were friendly, helpful, and efficient. Just like what 'Good Customer Service' should be. This ended out 12 year relationship on a very positive note. Thank You Penny Acrey. Unit # 1054 apenny55555@gmail.com
PENNY A. | Expérience généraleQuick easy and to the point!! Would recommend to anyone in need
William B. | Premières impressionsExcellent customer service and very helpful.
Jeremy S.Great staff and extremely easy check in.
Renee D.I enjoyed the service and care of techs for my needs of towing. I need to be able discuss more of the job I doing to fit the service.
Alvin H.These guys are great!!
Chuck W.Great uhaul facility.
Michael D.Nice people
George R.I've rented several times from this location. Never had a problem.
Terri S.Merci.
Donald J.These folks are always very helpful. I never think twice about using them
DARREN T.These guys are the best!!
Chuck W.As I was checking out at the counter instead of the lady laying my driver license down on the counter or placing it in my hand she threw my license down on the counter! I didn't like that.
MARCUS S.Nothing to improve. Easy pickup, friendly attendants.
Chad F.When I pulled in the lot attendant was kind enough to point out where he wanted the trailer parked. The comment he made about "if not one spot both will be fine." After driving tractor trailers, some with up 19 axles, for 25 years, I am very capable of backing a trailer.
David R.It was a little hard to find the staff desk behind all the boxes, but that's a very small inconvenience and it is good to have a lot of boxes. The U-Haul people did very well. We appreciate the location and the people very much. We've used this location before and I expect we will be using it again in the future.
MAY D.Nothing. Great & friendly atmosphere. Nice employees
Lkendric F.No improvements needed. Very friendly people and easy to get in and out and on your way.
Thomas H.Very helpful and was there when I needed them.
Marvin T.The nice lady who checked me in to get my truck seemed completely clueless. Took quite a while to get the paperwork and get me on my way.
DARREN T.Longview location is managed superbly!
Sidney R.I don't know. Everything was great.
William G.Staff was personable, professional and helpful. The young man who assisted me went out of his way to accommodate me (a senior citizen).
James C. | Premières impressionsTruck was dirty and driving was poor kept pulling to left
Jennifer T.The staff were wonderful and calming to have after a long frustrating trip!
Sean J. | Premières impressionsEnsure what uou need is what you need. Been dealing with u-haul for years and do not know when the flexibility became none existent within their policy. Needed to change equipment in dallas and was told this was not possible. Had to drive all the way back to Longview to change equipment. The morning shift when picking up was ver6 good and helpful. The clerk on the back shift was not very helpful and had a attitude and ended up creating a whole new ticket so I paid twice for a rental. But uhaul themselves should change this being a nationwide organization
Johnny M.I was having financial problems diue to a divorce and loss of job so I was a few months behind on storage rent. I knew it was getting ready to be auctioned off however I was corresponding with management and other employees the whole time prior to the auction. I was under the impression that I would Be able to come in and pay as soon as I got my 1st check from my new job....or at the very least come get my stuff out of the storage. I pleaded several times via email " please do not let my stuff go up for auction"... I stated that there were important things to me inside unit- my childs baby pictures, all of our christmas stuff, memorabilia , etc.... One of the employees said that they were supposed to have pulled my unit So that it did not go up for auction. When I went in to pay like I said I would my storage unit was completely emptied out and had been auctioned off for the past 2 weeks to various people who knows where and all of my stuff is just gone and I will never get it back. There's nothing I can do about it because I was late making payments So it's ultimately my fault.... But for a big company like u-haul- that money i owed was nothing to the them but that stuff in the storage was everything to me. I have no words right now .
Traci C. | Expérience généraleIt was perfect. Jordan Lewis gave me awesome service. He is very professional and treated me like a king. He works at this location: 11300 South Sam Houston Parkway West Houston, Texas 77031 Please acknowledge him. He's been there about 10 years
Kyle H.I want to give a shout out to the customer service rep who assisted me in extending my rental. I have short term memory issues so her name eludes me; but check the scripts LOL! She was absolutely helpful and professional. Her manners and personality are top quality customer service. Kudos to you. Darn IT! I wish I could remember her name to make sure she gets proper credit and accolades.
FRANCES M.They take real good care of you
Shanette P.They were very professional but make sure that they get your return time and equipment correct.
Kathy G.No suggestions for improvement. Keep doing what you are doing!
WilliamC A.Very rude person at the counter
Janet B.Employees were kind and courteous, very knowledgeable and helpful
george H.Rien
Debby G.John is always so nice and pleasant. He is very helpful and makes sure you get what you need. All the staff is very friendly. Will continue to work with them
Marlena J.I wish pro-rated prices were allowed when unforseen, verifiable issues arise.
Michele W. | Premières impressionsEvery one was so very nice, what I like most of all when I had A stumbling block they cared and understood. Thank you, God Bless珞珞
Penny B. | Expérience généraleShe was very nice to me and my husband
sharon c. | Premières impressionsThe online process was smooth. However it said we where going to have 24 hour access. That was a lie. I was at my storage at 8:45 closer to 9 pm and I was not able to get in. We did call the general manager and she was no help at all. I would advice customers not to use online and just go up to the place of business so you won't be mislead.
Dayanna R. | Online Move InThanks to the staff for helping me get the unit (in Nov 21) and to returning the unit (in April 22),
RONNIE N. | Expérience généraleI was disappointed because I was there only a week and couldn't get a prorated price on my unit. There should be a way the customer service rep can make & do this for the customer
Nicole D. | Expérience généraleThank you for allowing me to rent a storage place. I will gradually rent again. I will definitely recommend others to rent from uhaul.
Jeannetta M. | Expérience généraleBest uhaul place I know of.facility and people were great..
RODNEY W. | Expérience généraleMy name is officer Justice and I work in law enforcement and I was very impressed with the professionalism of the general manager kristin Gadberry
Kevin J. | Premières impressionsWith the rainy day some water when in and like 2boxes got wet and damaged some stuff (sad).
ITZA V. | Expérience généraleMrs. Gadgetry is amazing to work with. The other staff is diplomatic and very helpful. I have never seen a cleaner business in Longview.
SOLOMON B. | Expérience généraleItems were stolen and I was told I was at fault
LaDarrius C. | Expérience généraleBecause some of the personnel shouldn't be personnel and then there was another young lady that was over them all did an excellent job
gerald c. | Expérience généraleMoving back to Texas from Illinois is a trying experience anyway, very very long drive. But having to deal with the staff was above all the best. I rented a Uhaul trailer as well as renting the unit and unloading the trailer and returning the trailer, no a bad experience at all. Staff was very friendly and helpful.
RONNIE N. | Premières impressionsThey were very helpful and always polite
Larissa R. | Expérience généraleI think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place
Wayne M. | Premières impressionsAll of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you. Thanks for all your help June Crane
June c. | Expérience généraleExcellent customer service. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.
sarah b. | Premières impressionsExcellent customer service all around the board with this location. Staff members very helpful.
SONDRA T. | Premières impressionsI had a great experience.
John D. | Premières impressionsOutstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch
RICHARD H. | Expérience généraleIt is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks
RODGER K. | Expérience généraleMerci
Nicholas S. | Expérience généraleThe ladies in the morning are the greatest
RONALD J. | Expérience généraleGreat experience
Becky W. | Premières impressionsGreat new uhaul
Alexis M. | Premières impressionsVery well organized
michael w. | Premières impressionsthey need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.
Richard J. | Online Move In...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!
LaMonte W. | Expérience généraleGreat people and great place
RODNEY W. | Premières impressionsVery helpful and fast
Kimberly G. | Premières impressionsI was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!
DEBORAH MICHELLE B. | Expérience généraleIt was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.
ZETTA A. | Expérience généraleI didn't know the unit was upstairs. That was incredibly difficult and inconvenient.
Sarah B. | Online Move InEveryone was helpful with a great attitude!
Joseph C. | Expérience généraleI was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........
randy s. | Expérience généraleGreat experience..
Joseph C. | Premières impressionsThe only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.
Iesha S. | Expérience généraleThere were water damage all over my furniture and mice feces. I haven't heard from anyone from there about it. Then there where ants all in my tub boxes.
Tonika S. | Expérience généraleeveryone was so nice
Iesha S. | Premières impressionsTo Long for proper info.too expenses no discounts all
Tracy J. | Premières impressionsEveryone did a great job. Clean!!
jerry C. | Expérience généraleBrittany was friendly and outstanding! I'm guessing she's your best employee!
Nicholas S. | Premières impressionsThe Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!
christie w. | Premières impressionsThe staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.
Megan R. | Expérience généraleWe booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.
Megan R. | Premières impressionsNa
Theresa J. | Expérience généraleEverything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.
CYNTHIA P. | Expérience généraleSlow, very slow
Christine G. | Expérience généraleI'm pleased and satisfied this location has provided for me every time
Anderus B. | Expérience généraleNice and clean but under staffed
Anderus B. | Premières impressions...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...
LaMonte W. | Premières impressionsThe gentlemen that helped me were fantastic. But the storage unit we were promised we didn't get but received two smaller ones that wouldn't fit our stuff.
Joshuah S. | Expérience généraleThis has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say
kayla h. | Expérience généraleI will recommend this facility to family & friends
lacedra j. | Expérience généraleSpacious
Mohammad A. | Expérience généraleBien
JEFF S. | Premières impressionsEmployees were very nice and helpful!
Lasca P. | Premières impressionsHelpful staff and great services! Would highly recommend this U-Haul location.
Morgan M. | Expérience généraleCaleb was great
Teron S. | Expérience généraleVery pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!
Anderus B. | Expérience généraleCody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.
GEORGE S. | Expérience généraleMr. David Graham is a jewel. Very personable and hands on.
TIM M. | Expérience généraleMy rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.
CLARA L. | Expérience générale