Évaluations des clients U-Haul Moving & Storage of Longview

they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.

The truck ran good however the roof leaked in two spots in the front and one spot near the rear. Two of leaks luckily went on blankets that really didn't cause any damage however one in front soaked my $3500 grandfather clock. Not happy whatsoever. Everything else with my experience was good.

...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!

The man that help me was very polite. He made sure that I found the key. I had to change time and he took car of it. Great customer service

Great value

very satisfied and customer service was awesome and no wait time when i arrived very prompt

Great people and great place

This location is an excellent example of what a Uhaul location should be. I highly recommend these people

I was charged 24.99 for extra mileage when we didnt exceed the mileage cap. We only 47 miles and the mileage that we paid for was 51. Dont understand where the mileage upcharge was. Do your uhaul associates get a commission because I'm thinking we got screwed.

Very helpful and fast

Very friendly, knowledgeable and helpful staff. Assisted with trailer hook up and return, cheerful and accommodating. This location is always my "go to" location.

I rented a 6X12 cargo trailer to move house hold stuff to Dallas area. Trailer was easy to load with wood slats to secure large furniture. Trailer pulled very good in Dallas traffic also. Will definitely use again made the process of moving easier with out a doubt.

I was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!

Super friendly ! And a nice welcoming place.

Thank you for the excellent customer service!

Justin was very knowledgeable and helpful. It was our first time to rent and he gave us great information. We have only one suggestion. It would have been better if we could have talked to the same person each time we called.

Clean envirornment and professional and courteous staff.

It was very expensive just for in town, getting charged $0.99 a mile AND having to fill the tank back up...

I got sidetracked while refilling the gas tank before returning truck to Longview. I was only needing to put in 9 gallons but ran it up to 34 gallons, or 24 gallons more than I needed to. Wish you could reimburse me $40 or $50 for the accidental overfill?

All good

It was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.

Make sure you DO NOT HAVE ROACHES IN THE CAB OF THE TRUCK.. I was only moving a few Boxes for my family and didn't need a big truck so I got the smallest.. Upon getting ready to leave my family home my daughter started Screaming that she saw a bug I ran to inspect and that is when I saw a big House Roach not a waterbug but an actual House Roach crawling on the dash board.. I got a stick and got it out.. Then as we were driving to the storage about 10 minutes down the road she's screaming again and there were more.. I pulled over and tried to get them out but unsuccessful. So we hurried up unloaded the truck and quickly returned the truck.. I have been using this site on hwy 80 in longview for over 7+yrs and never Experienced this mess and i just used them a month ago and didn't have these problems.. I'm very disgusted.. And if you pick this company watch your surroundings Inside this truck.. Spray your Trucks please..

Overall very pleased. Only concern was the wait. Only one attendant was available and there was a significant line the whole time. One I was helped, although, the attendant was very courteous and professional.

Everything was fine

I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.

Everyone was helpful with a great attitude!

My rental experience was fast and easy.

This was my second time to do business with this group, they were going above and beyond to make my drop off experience five star.

I was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........

Keep up the good work

Everything was easy and great customer service by Kristin (not sure on spelling). We had to call back while traveling and she was extremely helpful. All around a great experience. Thank you!

Everyone was really friendly and renting the truck was super

Customer Service was great. The man was very helpful setting up the car dolly.

Very prompt when we drove in

Uhaul has a policy that if you return the equipment at a different location other than what they list on the paperwork they will charge you the rental fee again. An $800.00 truck rental can ultimately cost $1600.00. The scheduled drop off location for my rental was a small shop location that was already overloaded with Uhaul equipment. When I arrived there after their normal operating hours, tI called the shop"s phone number that was posted on a banner and was told to return the truck at a large site in Longview, TX 13 miles away. When I arrived at the large facility in Longview I was informed of the double charge rule. It was Saturday evening and after sitting on the phone for an hour with the Uhaul customer service line I received no answer other than to return it on Monday. I didn't have parking room at my new location for the 26' truck, and was afraid that the truck would be towed or get vandalized. On Monday morning I tried to return the truck to the scheduled location. Was told by the employees that they didn't have room, which was obvious. Called the Uhaul customer service again and was told to take it to the same location in Longview I had gone to on Saturday night, was assured there would not be a charge. I did go to the Longview location and returned it without any other complications.

Great experience..

Great service and compassion to accommodate our 501c3 non profit that was involved with Christmas for needy families in the area! Thank you for making this such an easy part of our event! Management and staff were very accommodating and pleasant.

I was quoted online 44$ ended up paying 80$ for 15 ft truck.I rented a bigger uhaul (26ft) 2 weeks prior moving to and from the locations and same amount of miles and the same amount of time I was only charged 56$ for that. It does not make any sense why the smaller truck cost more. Especially when I was quoted for less.

Excellent service as usual.

Have someone go over features and make sure I am familiar with features

The staff was very nice and friendly and made it a great experience!!! Thanks for everything that each of you do with the company!!!!

The ladies did a great job assisting me!

Just bad cutomer service no face mask, when asked they said not required. all plus shop people

Yes very professional super nice employees

Great crew, very attentive. I walked in, and they saw to me immediately. I was out of there in 5 mins.

The gentleman that helped me return the trailer was very courteous. Got me taken care of immediately and I was back on the road quickly. I was concerned that the process would take longer but it was quick and painless. Great job!

When we got the trailer home and went to load our stuff for trades days it was full to the top with moving blankets like they were storing them in there had no where to put them was very mad

Furniture dolly I reserved online was not available Pricing at store was different than online for the worse

need modern trucks no cruise control, steering loose for the money you charge not good when a customer has too drive long distance bad on body

Everything was great! It's a super clean, super nice facility and everyone there did a great job, especially Diedra who was extremely professional and extremely helpful. She was really knowledgeable, too and a very hard worker. She went out there herself, moved those trailers around by hand and hooked up ours quick as a flash.

The team of employees at the location i frequently use are incredible. We love them and as a business, we appreciate their professionalism, speed and courtesy. However, as a business and with a strict email inbox policy, we deter any non business related articles such as surveys like this and truely, any other material other than reciepts, statements and customer correspondence. So in other words, when we provide our company email in agreement to receive a copy of our rental transaction . That does not include a barrage of extra irrelevant emails that clog up our inbox. In summary please stop sending valued customers unappreciated and time waisting, trash emails . Stick with doing what you say and nothing more or less . A receipt is all that's acceptable to send here. Thanks

Everyone there was extremely nice and helpful. I would go there again.

the online contact. nobody knew who i talked to on the 1-800 contact line. nor did dey have any recorded either.

I've used this location many times over the years. This was by far the best customer service and all around experience. Great job, guys!

Real friendly guy, took the trailer and checked me out in no time flat. I was pretty happy with it.

Absolutely nothing everything was perfect!!!

The only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.

There were water damage all over my furniture and mice feces. I haven’t heard from anyone from there about it. Then there where ants all in my tub boxes.

everyone was so nice

To Long for proper info.too expenses no discounts all

Everyone did a great job. Clean!!

Brittany was friendly and outstanding! I'm guessing she's your best employee!

The Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!

The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.

We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.

Na

Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.

Slow, very slow

I'm pleased and satisfied this location has provided for me every time

Nice and clean but under staffed

...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...

The gentlemen that helped me were fantastic. But the storage unit we were promised we didn’t get but received two smaller ones that wouldn’t fit our stuff.

This has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say

I will recommend this facility to family & friends

Spacious

Good

Employees were very nice and helpful!

Helpful staff and great services! Would highly recommend this U-Haul location.

Caleb was great

Very pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!

Cody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.

Mr. David Graham is a jewel. Very personable and hands on.

My rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.