Le client n'a pas laissé de commentaire.Leanne S.
Customer Reviews for U-Haul Moving & Storage of Longview
Pour nous contacter
Longview, TX 75601
(Corner of Marshall 80 Hwy & Mc Cann Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was great! I could not use the Internet phone process as my phone was not allowing it even after following uhaul's instructions. That was frustrating, but employees were very helpful.Kurston G.
Make sure you service your trucks. The truck was not aligned. Pulling a lot all over the road. I felt like me & the truck was having a tug-a-war. It needs an alignment. The passenger mirror was broke . I couldn't adjust it to see on the right side. This is not safe for the customer at all.KERRY S.
I could not find the truck upon mobile check in so I had to go wait in line inside to get a different one.joseph P.
Le client n'a pas laissé de commentaire.Raymond G.
Le client n'a pas laissé de commentaire.Dustin F.
The Longview team was very helpful.GARY H.
We were happyJOETTE T.
Return took moments and associate was friendly and courteous.STEVEN B.
The location was extremely busy. They had 3 employees working, one of which was an acting manager that helped me, and still had a lot of trouble. The other two were not trained yet and one of them in front of everybody said â€œwho farted, it stinksâ€. The line was getting longer and everyone more frustrated. I finally got my rental trailer hooked up and we went back inside to make the payment after inspection of the lights working properly. He printed the contract and the trailer number didn't match the trailer the had me hook up to. He told me he would correct that laterâ€¦ when I went outside to take pictures for the inspection link the wrong trailer was attached to the link. I had to go back inside and wait for him to correct this. Next the drop-off location wasn't on my contract that I had selected during the reservation process. He said â€œdon't worry, just drop it thereâ€. When I finally got to the drop off place the guy said he didn't have room for it and that he didn't have me on his schedule. (This guy was grumpy too) . I'm highly dissatisfied with the u-haul service I received.Seth B.
Le client n'a pas laissé de commentaire.JULIAN S.
Le client n'a pas laissé de commentaire.RANDALL C.
The U-Haul Software developer should be infested by Dung Beatles and released in a third world country. To wit: I ordered a 26' truck from your office in Longview TX. (good people and professional) and returned it to Lewisville TX (again good and professional people). The trip is about 200 miles and easily done in one day but I choose two days. I contracted movers help at both locations with U-Haul and things went good in Longview. However I find later that the Lewisville movers were scheduled and were sent out on a third day because your reservation software thought I needed three days when all I wanted and paid for was two. This is good for U-Haul because customers sometimes won't catch the extra days charge or they don't want to mess with it. But when the movers arrival time is tied to the extra day set forth by your "sweet software daily bumpâ€ it will really messes your customers' plans. This was no exception. I was warned by some of the ratings I read about the web site but this glitch got past me. Everything else about my experience with U-Haul was good, even great but my ratings will reflect your ill tempered web site. Mike Langford (You have my email).Gary L.
Le client n'a pas laissé de commentaire.CECELIA S.
Le client n'a pas laissé de commentaire.Vieta C.
Ive rented equipment from this location multiple times and have never had any problems. MerciJimmy D.
Le client n'a pas laissé de commentaire.CHANTELLE K. | Expérience générale
Excellent services!!!!!COLIN B.
The lady I worked with was helpfulGARY C.
Le client n'a pas laissé de commentaire.Miriam J.
Le client n'a pas laissé de commentaire.LATANCE B.
Le client n'a pas laissé de commentaire.Micheal C.
Excellent staff. Quickly hooked up the trailer and we were on our way. We had no problems with the trailer during the trip.Charlotte D.
Friendly and helpfulDana J.
Le client n'a pas laissé de commentaire.Jose R.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Carolyn P.
Over charged my husband account and continue to take us around in circle concerning getting correct informationDANA W.
Excellent customer service all around the board with this location. Staff members very helpful.SONDRA T. | Premières impressions
I am a manager myself for my company and I wouldn't change a thing. The staff was super friendly, service was extremely efficient and the equipment was in great shape. Thank you for caring about the needs of your customers!!!Terry S.
Great customer service all around the board. All the staff from front end clerks to back end were helpful and informative.SONDRA T.
Le client n'a pas laissé de commentaire.Sam P.
Le client n'a pas laissé de commentaire.Andrea H.
Le client n'a pas laissé de commentaire.Darrin S.
Le client n'a pas laissé de commentaire.SPENCER J.
Le client n'a pas laissé de commentaire.MICHAEL E.
Le client n'a pas laissé de commentaire.keeton j. | Expérience générale
Le client n'a pas laissé de commentaire.CRYSTAL S.
Good locationPHYLLIS D.
Le client n'a pas laissé de commentaire.DANNY F.
Le client n'a pas laissé de commentaire.Meghan P.
Le client n'a pas laissé de commentaire.MAYRA V.
Le client n'a pas laissé de commentaire.HENRY A.
Le client n'a pas laissé de commentaire.Michele W.
Le client n'a pas laissé de commentaire.Elisha R. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERTO A.
Le client n'a pas laissé de commentaire.LIBBY L.
Have representatives come out when items are being returnedPHILLIP W.
The young man was very courteous, knowledgeable, and helpful.BRUCE R.
Take 19,95 off your trucks because it is false. More like 99,95! And If you are going to charge for under fuel and over miles. Then you should credit for over fuel and under miles! Very Unhappy!JEFFREY ALAN B.
Le client n'a pas laissé de commentaire.Delbert F.
They were so friendly and helpfulSHANNON M.
Le client n'a pas laissé de commentaire.Douglas B.
I would only like to find a rental closer to my location, but overall my U-Haul experience was excellent.Jennifer B.
Le client n'a pas laissé de commentaire.LAWRENCE J.
Le client n'a pas laissé de commentaire.Chaston P.
I have used this location many times in the past. They are always very busy, but helpful. It was a quick drop off and I was on my way.David W.
The ride was horrible. Front end bounced ike a stage coach. Needed shocks and a front end alignment.Michael B.
Le client n'a pas laissé de commentaire.Clay B.
Le client n'a pas laissé de commentaire.DONNA J.
Reserved a 15ft truck. The day we were to pick it up we received a call stating they didn't have one at this location & we would have to drive to Gilmer location. We live 3 miles from the Longview store so we said no & downsized to a 10ft truck. Really needed the 15ft but we made it work. Also, we tried using the online chat feature & calling in 3 times to extend the rental. We were on hold over 15 minutes & the first attempts we gave up & ended being on hold. The 3rd attempt was a success finally. Very friendly, helpful staff (once you reach someone), nice truck too! We will rent here again.Joseph B.
Le client n'a pas laissé de commentaire.BLANCA R.
Le client n'a pas laissé de commentaire.donald J.
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.Gerardo G.
Clean Knowledgeable Excellent customer serviceDEBRA H.
Le client n'a pas laissé de commentaire.HARLAN M.
The person I dealt with was super friendly and knowledgeable. I had the equipment in no time at all and I was on my way. This place is great and should be the go-to place when you need their services.JEFF H.
Le client n'a pas laissé de commentaire.TROY M.
Le client n'a pas laissé de commentaire.Danny S.
Truck stalled at stops w/ A/C on. Had to drive trk w/ no A/C on 95 degree day.PETER B.
Le client n'a pas laissé de commentaire.JEROME M.
Overcharged for gas.DIANE B.
The truck looked good although we didn't do a walkthrough or walk around for marks or dents. The truck ran well until we crossed the Oklahoma state line and it began jerking back and forward on level ground, but going up hill it got worse and I had to climb every hill at 50 mph. What was worse was when I called for assistance the company was close to closing and was not able to help. Was told to call back and hope someone else would answer or go online to submit a request. Fortunately we were able to reach our destination. Highly disappointed with the U-Haul's service and I've used the company multiple times and this is the worst service I've experienced.Samuel H.
Le client n'a pas laissé de commentaire.CHRISTOPHER JON- L.
Le client n'a pas laissé de commentaire.ROBYN P. | Expérience générale
Le client n'a pas laissé de commentaire.NNAMDI A.
The manager at this location is top notch! She went out of her to provide a high level of service, not to mention, she got involved and assisted in clearing up an unresolved issue with a previous rental. I would highly recommend this location and the team that works there.FREDERICK L.
The truck ride was a little shaky between 30 and 40 mph. When I return the truck I put it back at 3/4 and you guys still charge me for gasCORNELIUS B.
get someone there to answer the phone instead of someone a hundred miles away. that would be much better customer service!MALCOLM LOGAN JR F.
Explain the before you go text and it's purpose, that was new since I last rented. Also, clean vehicles before renting them out. The truck I rented was dirty with trash still in it.STACI R.
Le client n'a pas laissé de commentaire.CURTIS W.
Le client n'a pas laissé de commentaire.Darrell B.
You need to be able to talk to a local representative when u call in and the wait time is ridiculous I was on hold for 20 minutesCURTIS T.
Le client n'a pas laissé de commentaire.BRANDON J.
Le client n'a pas laissé de commentaire.COLEEN M.
Le client n'a pas laissé de commentaire.SOGUNDA S. | Expérience générale
Le client n'a pas laissé de commentaire.JACK P.
It totally blew my mind that it cost me 1 000 $to move from East Texas to the panhandle of Florida. That was just for a 15 foot truck rental, tow dolly, and gas. So, you could make the rental price a little more reasonable.Denise S.
Le client n'a pas laissé de commentaire.RAFE D.
Nothing Great customer service ðŸ‘ðŸ‘ðŸ˜˜ ðŸ˜˜Keitha S.
Le client n'a pas laissé de commentaire.KALLI V.
Le client n'a pas laissé de commentaire.NAOMI O.
Le client n'a pas laissé de commentaire.STEPHEN W.
Le client n'a pas laissé de commentaire.Regina J.
Le client n'a pas laissé de commentaire.REBECCA G.
Le client n'a pas laissé de commentaire.MARVIE C.
Le client n'a pas laissé de commentaire.DANISHA G.
Le client n'a pas laissé de commentaire.KENT M.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.ROBERT F.
I highly recommend 410 W Marshall!!!! This was my most frustrated move of my 42 years. I think the guy saw it on my face and really helped me calm down. I can't remember his name but I thank him so very much!!!! Even the mechanic guy saw my struggle and helped me outside they were both a blessing!!! Give them both a raise!!!!!!!!Valinda B.
Le client n'a pas laissé de commentaire.Julie C.
Service was horribleCarolyn D.
I had a great experience.John D. | Premières impressions
Le client n'a pas laissé de commentaire.JUDY T. | Premières impressions
Outstanding service. Could not have been more happy with the service and friendliness of Staff. Top notchRICHARD H. | Expérience générale
It is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. ThanksRODGER K. | Expérience générale
MerciNicholas S. | Expérience générale
The ladies in the morning are the greatestRONALD J. | Expérience générale
Le client n'a pas laissé de commentaire.Tluang L. | Premières impressions
Great experienceBecky W. | Premières impressions
Great new uhaulAlexis M. | Premières impressions
Very well organizedmichael w. | Premières impressions
Le client n'a pas laissé de commentaire.Jacob S. | Online Move In
Le client n'a pas laissé de commentaire.Shirley U. | Premières impressions
Le client n'a pas laissé de commentaire.Devin H. | Online Move In
Le client n'a pas laissé de commentaire.WILLIAM P. | Expérience générale
Le client n'a pas laissé de commentaire.Bernard B. | Premières impressions
they need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.Richard J. | Online Move In
...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!LaMonte W. | Expérience générale
Great people and great placeRODNEY W. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer G. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer G. | Premières impressions
Very helpful and fastKimberly G. | Premières impressions
I was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!DEBORAH MICHELLE B. | Expérience générale
Le client n'a pas laissé de commentaire.Michael A. | Expérience générale
It was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.ZETTA A. | Expérience générale
Le client n'a pas laissé de commentaire.STACEY S. | Premières impressions
I didn't know the unit was upstairs. That was incredibly difficult and inconvenient.Sarah B. | Online Move In
Le client n'a pas laissé de commentaire.Michael G. | Expérience générale
Everyone was helpful with a great attitude!Joseph C. | Expérience générale
I was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........randy s. | Expérience générale
Le client n'a pas laissé de commentaire.Larry S. | Premières impressions
Great experience..Joseph C. | Premières impressions
Le client n'a pas laissé de commentaire.jose e. | Premières impressions
Le client n'a pas laissé de commentaire.Claude S. | Premières impressions
Le client n'a pas laissé de commentaire.jasmine t. | Expérience générale
The only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.Iesha S. | Expérience générale
There were water damage all over my furniture and mice feces. I haven't heard from anyone from there about it. Then there where ants all in my tub boxes.Tonika S. | Expérience générale
everyone was so niceIesha S. | Premières impressions
Le client n'a pas laissé de commentaire.ERICA M. | Expérience générale
To Long for proper info.too expenses no discounts allTracy J. | Premières impressions
Everyone did a great job. Clean!!jerry C. | Expérience générale
Brittany was friendly and outstanding! I'm guessing she's your best employee!Nicholas S. | Premières impressions
The Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!christie w. | Premières impressions
The staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.Megan R. | Expérience générale
We booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.Megan R. | Premières impressions
NaTheresa J. | Expérience générale
Everything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.CYNTHIA P. | Expérience générale
Slow, very slowChristine G. | Expérience générale
I'm pleased and satisfied this location has provided for me every timeAnderus B. | Expérience générale
Nice and clean but under staffedAnderus B. | Premières impressions
...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...LaMonte W. | Premières impressions
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