Truck leaked and damaged items
John LCustomer Reviews for U-Haul Moving & Storage of Longview
Testimonials From Recent Customers
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This haul location is good but the customer service of one employee calls for proper customer service training and I'm sure that this is not the first complaint against her.
Charncy WQuick and professional!
mike eTruck drove & moved stuff. 10/10
Busby JInadequate explanation of alotted mileage leading to a 70 mile overage
Kyle EI always enjoy the staff at this location, they are always friendly! The trailer had a lot of exterior damage but the inside was clean.
Wysta EWe would have preferred the smaller cargo van. None were available.
Mark MNo comment
James WReturn times need to be more liberal. Trucks needed washed bugs all over windshield
Rick MAsk if would like the $15 fees and the $30 collision fees instead of just charging the customer without acknowledgment.Was not pleased when found out after receiving receipt and payment had already been drawn from account.
Debbie TThe Longview office was very nice and helpful. I reported the truck transmission issue and they said they would take care of getting it checked.
Donna JMerci.
JENNIFER M | Premières impressionsEasy return, quick and efficient.
Virginia AAlthough we did not move into storage unit and dropping truck was not at the right place and couldn’t get our deposit back there, we were able to get everything taken care of at main UHaul store!
Roger L | Expérience généraleAlways happy customer service
Gloria RVery clean, professionally staffed facility.
James MI asked for a trailer with a ramp and wasn't given a ramp. Maybe listen better
Alexanderia PAlways excellent service and professional staff.
ROBERT Ti don't usually give the highest rating because i believe there is always room for improvement, but everyone i dealt with was courteous, knowledgeable, and professional. Great experience!
jack pContinue being professional and friendly. Very knowledgeable employees and explained everything well
Mozell JStaffs responsible should be to ensure the information on the customers contract aligns with the vehicle. For example , the amount of gas in the vehicle, correct vehicle/license plate number as assigned. Customer should never have to return to the business as the contract amount of gas isn't the same as in the vehicle. Never assign an vehicle with dash board lights on, then more when it's returned. Customers safety and time is also valuable.
Shirley MThe pictures of the vehicle during the check in process were not accurate and I had to dispute several of the images.
Derek HThe cargo trailer I rented had a badly corroded wheel (driver's side front). You might want to address this. Also, that tire was 10 psi low. I should have checked these things when I picked up the trailer, but we were in a hurry. Sorry.
SCOTT PVery nice people's
CORDELLE H | Premières impressionsThe experience was good and convenient. Friendly helpful staff at this location with plenty of assorted boxes and packing materials.
RANDALL K | Expérience généraleVery busy place but very efficient! From the guys checking the equipment in to the owner ( who is 80 yrs old), it was superb!
Donna LIt was a great experience.
randall kEverything was Excellent!!
Ricky BNothing, i love my experience there. They are always friendly and nice to me.
Khalil BThis location always goes above on beyond to assist
Daniel HFriendly, courteous, and excellent work was done installing trailer hitch.
MIKE WBest Uhaul Store ever!
Tracy HS.O.
CHRISTOPHER C | Online Move InI rented the 4x7 trailer once before and both times the license plate bulb was hanging down in front of the license. Not a big deal but still not really up to snuff. Other than that , good equipment in good shape.
Patrick GDrop off is a little confusing. To exit with your personal vehicle you have to drive through the building or leave through the drop off lane
George SPlease make sure the drop off signage is more visable.
Linda CMy only complaint was that there were no appliance dollies available for rent. Otherwise, I was very satisfied
Robert EHad roaches and lost alot of items due to mold. Had insurance coverage yet it didn't coverage my sentimental items I lost.
Tiffany L | Expérience généraleAlways friendly staff
Chaleston HI have rented trailers of various configurations from this location probably 15-20 times over the years. They have always been fast and helpful. The selection of equipment and consistency of service have and will keep me a loyal customer.
JACK BKristin and EJay were amazing and went above and beyond!
JUDY C | Premières impressionsKristin and EJay are wonderful and helped me with all of my needs and then some! I am very pleased with my choice to rent a unit here. Location is very secure. The checkin process was a quick and easy. Thank you for an excellent experience on moving day.
JUDY CRien
Dennis BAmazing service! I was greeted perfectly and treated with respect and kindness. I'm super happy about my experience and extremely grateful to have met the staff there. They were amazingly friend and supportive. Moving can be very hard and stressful and Kristen Garberry made it so easy and relaxing. One problem I had is I ordered an appliance dolly but was given a regular dolly. I am hoping to get a refund for that. Merci
Jonathan B | Premières impressionsJohn and all the staff are great! In and out in no time!
Renee LVery friendly staff, was in and out in minutes.
George KLimited parking.
Bradley RVery professional and attentive to making sure the trailer was properly and safely attached. The trailer itself was very clean and well maintained. Merci!
Don VGreat group of people that work there
Anna MFriendly owner and workers, excellent service, no improvement possible!
Dennis BI requested a furniture dolly in my recent rental and I didn't receive it in my truck. I was still charged for it. I made this known in my drop off report but was still charged for it.
Austin CJust keep providing good customer service, like the customer service you did for me…… thank you very much for helping me get out of a pinch.
DAN ETHANK YOU
Les FEasy check out and in. Truck was clean with about 91 000 miles on it.
ROBERT SAlways on their game!!
Chuck W(Kristin G) the employee was awesome and very kind.
Kerry HFriendly, and helpful staff....
TAMMY MReally the best in the area. They did all the work and were very courteous. My new source
stephen eHave John (who runs this location) go teach the owner of the Harmony/ Gilmer location what it means to run a business. John and his team do an excellent job every time I come in. I drove 30 minutes out of my way just to rent from his location so I didn't have to deal with the incompetence at the harmony location.
Cameron RThe staff made a horrible trip moving from out of state to Texas, into a very pleasant time using the facilities. Always pleasant and helpful to the customers! The W Marshall Ave in Longview Texas is excellent!
Sean J | Expérience généraleDon't like the fact that truck wasn't checked in while I was there. Also girl was a little smart mouth I don't believe I went 68 miles. No one verified the milage before we left nor the gas. I didn't like the experience at all. I'm a military soldier and was never asked if I could get discount and when I did they're acted like they knew absolutely nothing. Need more knowledge personnel
Gloria C | Premières impressionsGreat service !
KIERA G | Premières impressionsYes I love renting from y'all and I just love EJ she was very helpful she's the best and very beautiful
Danny A | Premières impressionsHave all the equipment that I reserved.
Brandon BThe employees were very good
Kenneth HWhole experience was awesome and way more convenient than a storage unit, recommend to anyone that needs a short term storage solution
Michael CEvery person was friendly and professional. The woman that helped us was so personable and funny. She made my first rental experience so easy and fun! She was amazing!
Alayna B | Premières impressionsThey were open on New Years Eve which helped me a lot.
RANDALL K | Premières impressionsIt made absolutely no sense to be this easy to secure a storage unit online, be provided with excellent and precise instructions on finding and entering the unit to temporarily store belongings, and to move out/cancel - also online - when it was no longer needed. I panicked initially when following the online move out instructions, including uploading photos as requested. I kept getting error messages when trying to submit. I made sure pictures were no more than I MB each, but kept changing to even smaller sizes and it would still give me error messages when trying to submit. I called the facility and explained that, and the gentleman (I hate that I did not get his name), said no problem I'll get it canceled… and that was it! From move-in to move out, absolutely amazing!
Jacquelin J | Expérience généraleI had to ask for my free month so I was not to happy about that
Tracy R | Expérience généraleMy only negative is that my stuff came back with bugs. The staff was very good
Tianna P | Expérience généraleI would definitely recommend this storage facility!
wysta E | Expérience généraleVery helpful and clean buildings. I was in the new one with climate control and never had any issues. Elevator was big enough to hold two couches at once.
rusty V | Expérience généraleMr. John is one of the most sweetest people I've ever met! He is always so sweet to all of his customers.
SHALADRIAN O | Expérience généraleStaff was very friendly and helpful. Storage facility was great!
TERRI S | Expérience généraleMy entire experience was helpful and pleasant. No regrets or complaints-which says a lot because I can be quite critical at times when I am not receiving the quality of service I expect when I am paying for it and not receiving it. Merci.
James C | Expérience généraleThe only thing I did not like is that I had originally planned to move into a ground unit but it has to switch to second floor
KIMBERLY D | Premières impressionsThe only complaint is that you get someone to lease from you for a year and then you start raising the prices of the storage building. I did not leave because I needed to, it just got cheaper to move somewhere else for a couple of years before they start playing the pricing game. I'm not one just to stay because my stuff is already there. I left because pricing is cheaper down the street.
Jeffery M | Expérience généraleThe initial terms and agreement of the contract "including when I could access my storage and couldn't access it" was lied to and on the offfset amount of how much money I had to spend to get it. I was told I could have 25/7 access and was lied and told I could not so I ended up having to stay over night after spending $600 to rent a vehicle to come get it just to find out that I had to stay the night and also had ants in all of my belongings
NOLAN S | Expérience généraleMerci.
Tenesa T | Premières impressionsThank you so much! I will consider uhaul storage in the future for additional needs! I loved the climate control and it made moving in and out so much easier along with the ready to use dollys! Merci.
STEPHANIE E | Expérience généraleGood place
Thurmond W | Expérience généraleExcellent and very informative assistants
ROBERT M | Premières impressionsVery Caring and Professional.
Marty M | Premières impressionsMuch improvement in rental office & service.
Peggy C | Online Move InEvery person we dealt with at this Location was very helpful. Would definitely recommend to others.
dwaine h | Expérience généraleFirst time using Uhaul storage and my bed was completely ruined…my mattress and bed rails some how was damaged while in storage room with mold and it was brand new. No one has reached out on a resolution because I did not have insurance on my storage unit. However I was assured when I rented the unit that I shouldn't have any worries as this was a brand new set of storage units and they were climate controlled and the unit I rented was inside. I will NEVER purchase another unit with Uhaul. I've moved several times over the years and I always use Secure self storage and I have NEVER had any issues with my property being damaged and the units I normally rent are outside!
NADIA H | Expérience généraleSeemed hot and humid in the units
TANYA S | Expérience généraleTop notch customer service
Nathan B | Expérience généraleStorage about as good as it gets...
Herman A | Premières impressionsFacility very clean and well maintained
harlo f | Premières impressionsService Good
Billy S | Premières impressionsThey were not clear upon what building it was located in I had to go back to the office 2 times asking what building it was and then when I find the building I couldn't get in it because I wasn't instructed I had to check in and wasn't told there was a check in box I had to go back over to the office and a guy working there finally volunteered to come show me how to get in. I finally get in the building and my storage unit is all the way across the building and I have to unload outside one side of the building and carry it all the way to the other size of a football long field building. I requested a drive up storage because I have the biggest one there is and that is a lot to carry. The building is very nice and cool and even has a bathroom which was very nice but the lady at the front desk was not nice not courteous not helpful and should think about a job outside of customer service and in my opinion she is a bad choice for the representation of the uhaul company cause I would not recommend this location to anyone because of her.
Hope R | Online Move InThis location was fantastic and the employee's here are exemplary
Darlene L | Expérience généraleKnowledgeable staff. Worked as a team. Polite professional.
DAVID R | Premières impressionsGreat service !
LARI P | Premières impressionsI had a storage unit for 12 years at your store on W Marshall Ave, Longview, TX, and during that time I lived in Guatemala and California and Arizona. My payment was set up as auto pay and what little contact I had with the store was handled satisfactorily. I finally had a chance for someone else to move the very important stuff, to me anyhow, but I wad still in California. But the manager, Kristen Gadberry and her staff helped me get the job done. From letting me know about needing a locksmith, the keys were lost in Guatemala over 10 years ago, and what needs to be done with the few things left in the unit. The lady, or ladies that answered the phone were friendly, helpful, and efficient. Just like what 'Good Customer Service' should be. This ended out 12 year relationship on a very positive note. Thank You Penny Acrey. Unit # 1054 apenny55555@gmail.com
PENNY A | Expérience généraleQuick easy and to the point!! Would recommend to anyone in need
William B | Premières impressionsStaff was personable, professional and helpful. The young man who assisted me went out of his way to accommodate me (a senior citizen).
James C | Premières impressionsThe staff were wonderful and calming to have after a long frustrating trip!
Sean J | Premières impressionsI was having financial problems diue to a divorce and loss of job so I was a few months behind on storage rent. I knew it was getting ready to be auctioned off however I was corresponding with management and other employees the whole time prior to the auction. I was under the impression that I would Be able to come in and pay as soon as I got my 1st check from my new job....or at the very least come get my stuff out of the storage. I pleaded several times via email " please do not let my stuff go up for auction"... I stated that there were important things to me inside unit- my childs baby pictures, all of our christmas stuff, memorabilia , etc.... One of the employees said that they were supposed to have pulled my unit So that it did not go up for auction. When I went in to pay like I said I would my storage unit was completely emptied out and had been auctioned off for the past 2 weeks to various people who knows where and all of my stuff is just gone and I will never get it back. There's nothing I can do about it because I was late making payments So it's ultimately my fault.... But for a big company like u-haul- that money i owed was nothing to the them but that stuff in the storage was everything to me. I have no words right now .
Traci C | Expérience généraleI wish pro-rated prices were allowed when unforseen, verifiable issues arise.
Michele W | Premières impressionsEvery one was so very nice, what I like most of all when I had A stumbling block they cared and understood. Thank you, God Bless珞珞
Penny B | Expérience généraleShe was very nice to me and my husband
sharon c | Premières impressionsThe online process was smooth. However it said we where going to have 24 hour access. That was a lie. I was at my storage at 8:45 closer to 9 pm and I was not able to get in. We did call the general manager and she was no help at all. I would advice customers not to use online and just go up to the place of business so you won't be mislead.
Dayanna R | Online Move InThanks to the staff for helping me get the unit (in Nov 21) and to returning the unit (in April 22),
RONNIE N | Expérience généraleI was disappointed because I was there only a week and couldn't get a prorated price on my unit. There should be a way the customer service rep can make & do this for the customer
Nicole D | Expérience généraleThank you for allowing me to rent a storage place. I will gradually rent again. I will definitely recommend others to rent from uhaul.
Jeannetta M | Expérience généraleBest uhaul place I know of.facility and people were great..
RODNEY W | Expérience généraleMy name is officer Justice and I work in law enforcement and I was very impressed with the professionalism of the general manager kristin Gadberry
Kevin J | Premières impressionsWith the rainy day some water when in and like 2boxes got wet and damaged some stuff (sad).
ITZA V | Expérience généraleMrs. Gadgetry is amazing to work with. The other staff is diplomatic and very helpful. I have never seen a cleaner business in Longview.
SOLOMON B | Expérience généraleItems were stolen and I was told I was at fault
LaDarrius C | Expérience généraleBecause some of the personnel shouldn't be personnel and then there was another young lady that was over them all did an excellent job
gerald c | Expérience généraleMoving back to Texas from Illinois is a trying experience anyway, very very long drive. But having to deal with the staff was above all the best. I rented a Uhaul trailer as well as renting the unit and unloading the trailer and returning the trailer, no a bad experience at all. Staff was very friendly and helpful.
RONNIE N | Premières impressionsThey were very helpful and always polite
Larissa R | Expérience généraleI think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place
Wayne M | Premières impressionsAll of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you. Thanks for all your help June Crane
June c | Expérience généraleExcellent customer service. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.
sarah b | Premières impressionsExcellent customer service all around the board with this location. Staff members very helpful.
SONDRA T | Premières impressionsI had a great experience.
John D | Premières impressionsOutstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch
RICHARD H | Expérience généraleIt is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks
RODGER K | Expérience généraleMerci
Nicholas S | Expérience généraleThe ladies in the morning are the greatest
RONALD J | Expérience généraleGreat experience
Becky W | Premières impressionsGreat new uhaul
Alexis M | Premières impressionsVery well organized
michael w | Premières impressionsthey need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.
Richard J | Online Move In...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!
LaMonte W | Expérience généraleGreat people and great place
RODNEY W | Premières impressionsVery helpful and fast
Kimberly G | Premières impressionsI was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!
DEBORAH M | Expérience généraleIt was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.
ZETTA A | Expérience généraleI didn't know the unit was upstairs. That was incredibly difficult and inconvenient.
Sarah B | Online Move InEveryone was helpful with a great attitude!
Joseph C | Expérience généraleI was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........
randy s | Expérience généraleGreat experience..
Joseph C | Premières impressionsThe only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.
Iesha S | Expérience généraleThere were water damage all over my furniture and mice feces. I haven't heard from anyone from there about it. Then there where ants all in my tub boxes.
Tonika S | Expérience généraleeveryone was so nice
Iesha S | Premières impressionsTo Long for proper info.too expenses no discounts all
Tracy J | Premières impressionsEveryone did a great job. Clean!!
jerry C | Expérience généraleBrittany was friendly and outstanding! I'm guessing she's your best employee!
Nicholas S | Premières impressionsThe Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!
christie w | Premières impressionsThe staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.
Megan R | Expérience généraleWe booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.
Megan R | Premières impressionsNa
Theresa J | Expérience généraleEverything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.
CYNTHIA P | Expérience généraleSlow, very slow
Christine G | Expérience généraleI'm pleased and satisfied this location has provided for me every time
Anderus B | Expérience généraleNice and clean but under staffed
Anderus B | Premières impressions...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...
LaMonte W | Premières impressionsThe gentlemen that helped me were fantastic. But the storage unit we were promised we didn't get but received two smaller ones that wouldn't fit our stuff.
Joshuah S | Expérience généraleThis has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say
kayla h | Expérience généraleI will recommend this facility to family & friends
lacedra j | Expérience généraleSpacious
Mohammad A | Expérience généraleBien
JEFF S | Premières impressionsEmployees were very nice and helpful!
Lasca P | Premières impressionsHelpful staff and great services! Would highly recommend this U-Haul location.
Morgan M | Expérience généraleCaleb was great
Teron S | Expérience généraleVery pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!
Anderus B | Expérience généraleCody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.
GEORGE S | Expérience généraleMr. David Graham is a jewel. Very personable and hands on.
TIM M | Expérience généraleMy rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.
CLARA L | Expérience générale