The young woman who checked me in made it the fastest ever, made sure I had all I needed to tow the trailer and picked it up herself and moved it out of where it was parked to make it easier for her and I to lift it onto the towing ball. Then she quickly checked all lights to ensure everything was working. Everything was done in less than ten minutes after I walked into the office. She deserves the highest praise for being professional, diligent and very professional. 11 STARS!! out of 5!!
Billy C.Customer Reviews for U-Haul Moving & Storage of Longview
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I will never rent from this location. I left in tears.
Iswaiah C.rented a trailer to haul a car from a few hundred miles away, trailer pulled excellent. dealer hooked trailer up and unhooked when I returned. Great experience.
Shane N.Need to keep a customer service rep in the office at all times. Had to wait about 15 minutes for someone to show up to complete the paper work.
Terry S.Easiest Uhaul drop off I've ever had. Staff was very friendly and helpful.
Joseph S.Second time in two months to use this location. My experience has been outstanding both times, with efficient, friendly check-out and smooth, issue-free check-in. Zero issues and highly recommended.
James M.Less long lines, should be computer instead of a person there. Waiting lines over 10 minutes at least.
Tennile T.Very helpful
TERESA B.The two Equipment dollies I reserved were not available and I was not told until after I arrived. We had to find a second location and create a second order basically creating a lot of confusion for us to return the truck and then the equipment dollies. I was told to return the truck to one location and the equipment to a second location, neither of the two being the location I originally chose when I made the reservation.
LANCE W.Great people and fast in and out every time
STACEY S.The young man was extremely helpful while also attending to two other customers.
Jose R.Preparing and up keeping of equipment
Gary S.Returning equipment outside personnel should be more professional and polite.
Giovanni C.Very efficient and friendly staff.
Robert S.Good jobs
Philip B.Agents that checked me in and rented me equipment as well as received equipment upon return were very courteous and helpful.
JeremyS A.Keep doing the same; Busby was great - very professional and friendly during pickup of rental. First experience, will return. Merci
Richard W.Very friendly and took possession quickly. No waiting.
Carol B.Service was wonderful.
Brent O.Nothing, all was good.
Bennett S.Mrs Dot and the other lady (sorry I didn't catch her name) were friendly and helpful, as always.
Dylan W.Maybe appointments to bring equipment back.
William E.I rented a 26' truck for 2 days to move. The move was completed 24 hours ahead of schedule. I returned the truck a day early but I am still being charged for the 2nd day even though you have possession of the truck. You charged me for a truck that YOU have. I feel that I should be refunded for the day I DIDN'T HAVE THE TRUCK. THAT IS CALLED THEFT AND YOU COMMITTED IT. I WILL INFORM EVERYBODY I KNOW ABOUT HOW UNDERHANDED AND CROOKED U-HAUL IS.
CURTIS D.The beginning mileage was off again, but it was noted.
Karl B.The staff were excellent.
Finney A.Rien
cleo F.They were great, I had a little problem with my Pigtail… they helped me with it. And got me on the road. Thanks!!
Paul B.Very polite and very helpful to get us on the road with there equipment.
Ted K.I could not return the trailer to this location due to internet issues.
TMichael S.Thanks to the staff for helping me get the unit (in Nov 21) and to returning the unit (in April 22),
RONNIE N. | Expérience généraleGreat people to deal with.
Gary C.I used the U-Haul app to get my rental truck before the store opened. Unfortunately it did not work. The app, and on-line "Pick Up my Truck" did not work. When I asked an emplyee that arrived early about it, they said, "That app caused more headaches and rarely works; you'll have to wait until 7am when the store opens to get your truck." I waited an additional 45 minutes for the store to open for the truck. I had to back the truck out of the lot between several storage unit buildings. This was not a problem for me, but it might have caused others added stress backing the truck out.
Darrell A.Customer service was great made it so easy and fast in and out great job U-Haul
LACRESIA G.Using UHaul was the worst service experience ever. First I tried to pick up my 24/7 truck rental at 8am and then at 7:40 I get to there to get my rental and the website says I can't get it until 10am! I call U-Haul and they set me up at Marshall location confirming they have a 26 foot truck, I get there and they only have a 20 foot truck. Worst experience ever. I'll never use U-Haul again. Definitely using Budget next time
Jerson H.All was very kind highly professional and yes I would recommend your company to others. I wished I've known about the storage area I've rented one of them all in the same place. But I was very pleased.
Marth A.Was promised a "brand new truck" but I was given a truck with a dying transmission and electrical issues.
Michael P.I have used them before and they are very willing to help. This time the truck was dirty. No big deal because I was going to be traveling.
Katherine S.Aucun
Craig C.Charged me $345 for extra miles, but refunded when I pointed out how ridiculous that was.
James H.Truck was ready, as scheduled. The young lady who provided service was very cordial and efficient. I was checked in and driving out in less than 15 minutes. Return process was easy and well-done via the web, especially as I turned it in after 1 am. Overall excellent experience.
James M.probably more people working, but those who were working did a great job
curt F.Everyone who works at the U-Haul are so friendly and helpful! It's always an easy and great experience every time.
Flecia D.Great staff
BRUCE T.Great Experience!
Pamela H.A picture of the truck so the customer can do a walk around the truck and mark the dents and scraps on the truck and make sure the inside is wipe down real good especially the cup holders. Merci
Arizona A.I was disappointed because I was there only a week and couldn't get a prorated price on my unit. There should be a way the customer service rep can make & do this for the customer
Nicole D. | Expérience généraleThe older man there was so very nice .thank you
ASHLeY A.You could try honesty. Your representative stated that the tank was full. It was about 3/4 full. The mileage on the paperwork said 15911. The odometer said 15944. The manager adjusted the mileage charge when I protested, but did NOT refund or coupon for the $25 I spent for 6 miles. “Company policy†wouldn't allow it. Yes, I should have checked the panel before I got 1/4 mile down the road. And your people should be honest. I WILL NOT BE BACK!
JOHN H.Thank you for allowing me to rent a storage place. I will gradually rent again. I will definitely recommend others to rent from uhaul.
Jeannetta M. | Expérience généraleBest uhaul place I know of.facility and people were great..
RODNEY W. | Expérience généraleMy name is officer Justice and I work in law enforcement and I was very impressed with the professionalism of the general manager kristin Gadberry
Kevin J. | Premières impressionsWith the rainy day some water when in and like 2boxes got wet and damaged some stuff (sad).
ITZA V. | Expérience généraleMrs. Gadgetry is amazing to work with. The other staff is diplomatic and very helpful. I have never seen a cleaner business in Longview.
SOLOMON B. | Expérience généraleItems were stolen and I was told I was at fault
LaDarrius C. | Expérience généraleBecause some of the personnel shouldn't be personnel and then there was another young lady that was over them all did an excellent job
gerald c. | Expérience généraleMoving back to Texas from Illinois is a trying experience anyway, very very long drive. But having to deal with the staff was above all the best. I rented a Uhaul trailer as well as renting the unit and unloading the trailer and returning the trailer, no a bad experience at all. Staff was very friendly and helpful.
RONNIE N. | Premières impressionsThey were very helpful and always polite
Larissa R. | Expérience généraleI think it was Brittney who helped us she was so sweet and helpful and maded sure we were taken care of . Very good place
Wayne M. | Premières impressionsAll of the employees were extremely nice to my husband and me. We have had a unit for about 4 years. If i ever need another storage unit i will be back to see you. Thanks for all your help June Crane
June c. | Expérience généraleExcellent customer service. Ive been having a rough time lately and was being pretty rude with the staff. They handled me well.
sarah b. | Premières impressionsExcellent customer service all around the board with this location. Staff members very helpful.
SONDRA T. | Premières impressionsI had a great experience.
John D. | Premières impressionsOutstanding service. Could not have been more happy with the service and friendliness of Staff. Top notch
RICHARD H. | Expérience généraleIt is the personnel that make a business and the employees at this U-Haul are excellent. We were greeted quickly and the were very helpful, all with a positive attitude. Thanks
RODGER K. | Expérience généraleMerci
Nicholas S. | Expérience généraleThe ladies in the morning are the greatest
RONALD J. | Expérience généraleGreat experience
Becky W. | Premières impressionsGreat new uhaul
Alexis M. | Premières impressionsVery well organized
michael w. | Premières impressionsthey need to have a security fence around their facility. People will not stay long term at u haul without a security fence when others in the area gave this available. Your staff was very helpful and polite.
Richard J. | Online Move In...BEST WISHES, FROM THE OWNER OF GREGG COUNTY!!!
LaMonte W. | Expérience généraleGreat people and great place
RODNEY W. | Premières impressionsVery helpful and fast
Kimberly G. | Premières impressionsI was given a smaller storage unit for the size of truck I needed. I had to go to another storage unit But was given the wrong address and had to come back and rent a unit that was more expensive than I was told the price would be. We did not get home until after Midnight I wasted mileage and gas!
DEBORAH MICHELLE B. | Expérience généraleIt was a wonderful experience. Everything was on point. I would definitely use U-Haul again & highly recommend them , to anyone. Thanks again for good service.
ZETTA A. | Expérience généraleI didn't know the unit was upstairs. That was incredibly difficult and inconvenient.
Sarah B. | Online Move InEveryone was helpful with a great attitude!
Joseph C. | Expérience généraleI was a pleasure doing business with Kristin Gadberry and the staff. Good job Kristin.........
randy s. | Expérience généraleGreat experience..
Joseph C. | Premières impressionsThe only issue I had is that a rodent chewed up my cord to my dryer. However the staff at the U-Haul in Longview was extremely helpful.
Iesha S. | Expérience généraleThere were water damage all over my furniture and mice feces. I haven't heard from anyone from there about it. Then there where ants all in my tub boxes.
Tonika S. | Expérience généraleeveryone was so nice
Iesha S. | Premières impressionsTo Long for proper info.too expenses no discounts all
Tracy J. | Premières impressionsEveryone did a great job. Clean!!
jerry C. | Expérience généraleBrittany was friendly and outstanding! I'm guessing she's your best employee!
Nicholas S. | Premières impressionsThe Longview storage facility staff was outstanding! Helpful, understanding, friendly....above and beyond!
christie w. | Premières impressionsThe staff was kind, but management needs to seriously update their POS systems. People were waiting for 30+ minutes to complete a retail transaction.
Megan R. | Expérience généraleWe booked the storage until before the employees even looked at how much we had in the truck. It ended up being not big enough to hold our things, so we went over our mileage to find somewhere else.
Megan R. | Premières impressionsNa
Theresa J. | Expérience généraleEverything was great at my Uhaul facility. I will definitely rent a uhaul truck for my next trip to Florida! The staff was helpful, friendly and answered all my questions.
CYNTHIA P. | Expérience généraleSlow, very slow
Christine G. | Expérience généraleI'm pleased and satisfied this location has provided for me every time
Anderus B. | Expérience généraleNice and clean but under staffed
Anderus B. | Premières impressions...Could not store my items at first location I reserved for online & had to waste time & money after reaching my destination to return to get my driver license after not able to rent a storage...
LaMonte W. | Premières impressionsThe gentlemen that helped me were fantastic. But the storage unit we were promised we didn't get but received two smaller ones that wouldn't fit our stuff.
Joshuah S. | Expérience généraleThis has been the worst experience I have ever had with a company's customer service. My calls to this location were always automatically forwarded to U-Haul's customer service who in turn would say
kayla h. | Expérience généraleI will recommend this facility to family & friends
lacedra j. | Expérience généraleSpacious
Mohammad A. | Expérience généraleBien
JEFF S. | Premières impressionsEmployees were very nice and helpful!
Lasca P. | Premières impressionsHelpful staff and great services! Would highly recommend this U-Haul location.
Morgan M. | Expérience généraleCaleb was great
Teron S. | Expérience généraleVery pleased with the staff for taking care of me and wife's needs on a BIG move to Chicago. Special thanks to Cody and David...they were tremendous!!!
Anderus B. | Expérience généraleCody was really great and very helpful. The older gentleman (sorry, I can't remember his name), was really helpful as well. Cody went above and beyond to help assist us.
GEORGE S. | Expérience généraleMr. David Graham is a jewel. Very personable and hands on.
TIM M. | Expérience généraleMy rent was due on the 13th and I paid it.I moved on the 20th and lost three weeks off money as I was told there would be no refund. We left the space in perfect condition.
CLARA L. | Expérience générale