Customer Reviews for U-Haul Moving & Storage of Malvern

Évaluation :

5

Rien

Évaluation :

5

Steering in the truck was a hard pull. It also wanted to sway LEFT so the tires need alignment. Have driven U-Hauls before with no problem. Employees very helpful and friendly.

Évaluation :

5

Chris was very helpful to facilitate the process so it went smoothly.

Évaluation :

5

Good morning how are you feeling today l really enjoyed the person who helped me with my beautiful Tk and the trailer was very nice and friendly men" it's name John/ from the uha? In mavlen pa

Évaluation :

5

The two gentlemen that helped we were kind and helpful. I had an excellent experience.

Évaluation :

5

Van was dirty and had food remnants in the back. Smelled of fish. Had to sweep and lysol it. Couldn't get the smell out.

Évaluation :

5

Everything was super! I especially want to thank Chris, (Malvern location) who is highly professional, very helpful, and concerned about individual customer's needs! U Haul is lucky to have him as an employee!

Évaluation :

5

Great experience

Évaluation :

5

Have dealt with this dealer before. Always helpful, and knowledgeable. Highly recommend

Évaluation :

5

They insisted they clean out the back of the truck for me. They went above and beyond with customer service.

Évaluation :

5

superb in every way, thanks!

Évaluation :

1

To many trucks there is literally no access for you storage all the time because there is always a truck park in front on the unit. Gate wouldn't open after office hours even tho it says that the gate are open before and close after office hours.

Évaluation :

5

Friendly staff and good job putting on my hitch !!

Évaluation :

5

Friendly, helpful with questions, easy to rent online.

Évaluation :

5

Excellent customer service

Évaluation :

5

Easy in and out. Staff quickly moved trucks that were staged/parked in front of my unit when asked.

Évaluation :

3

I will not be using U-Haul Truck Share 24/7 ever again. It does not make sense that you cannot start any of the pre-verification steps until you are on the premises of the pickup location. Things like taking photos of your license, a selfie of you (the driver), Uhaul contacting a referral make sense to be done prior to arrival. If you plan to pickup at a specific time, make sure to arrive 10-15 mins earlier to allow time for these verification steps. I also had issues with the app during pickup and drop off which delayed me getting to the next step in the process. I also could not find any reference to the gas gauge assistant in my email or account on the Uhaul app to know how much gas needed to be filled in order to reach the original gas level.

Évaluation :

5

I've used this location several times and always have a good experience.

Évaluation :

5

Nothing! Excellent service!

Évaluation :

1

Reserved equipment for move, once we got there the equipment was not there / or available. Destroyed our moving experience

Évaluation :

2

Need to be more upfront on what is not included.

Évaluation :

1

I returned the trailer on time and was given an invoice for a 1-day rental, but my debit card has been overcharged for a 3-day rental which has not been corrected after three phone calls to the location.

Évaluation :

5

Very helpful staff.

Évaluation :

5

Great people, answer all our questions, very helpful and knowledgeable, yes this is the best place to rent your Uhaul and equipment.

Évaluation :

1

They poured garbage in my driveway

Évaluation :

3

Easy to access location, very helpful staff.

Évaluation :

4

There were lots of nails on the floor.

Évaluation :

2

I specifically called (general tel # not this location) to make sure I was making the right booking as it seemed expensive. When I got there, the lady (who btw was incredibly capable) revisited the rate and told me it had been basically booked incorrectly. The App didn't capture my credit card info, which I had put in earlier in the day to save time. Gas gauge was incorrectly captured on my paperwork. Found out later the right side mirror was basically loose so i could not see down the right side of the vehicle - not roadworthy. I taped up with duck tape for the way back, the person on the desk when I returned it seem completely unconcerned about my safety. The good thing about the truck, the brakes seem to have been impeccably maintained.... It was such AN AWFUL experience, honestly really poor. I will definitely try another company next time round...

Évaluation :

5

Friendly and acomodating.

Évaluation :

4

THE PEOPLE WERE GREAT VERY PROFESSIONAL AND TERRIFIC..... BUT....U-HAUL'S SITE NEEDS MAJOR UPGRADING, IT'S THE MOST COMPLICATED AND CONFUSING AND TIME CONSUMING, SEVERAL ATTEMPTS TO LOG ON AND SELECT A VAN TO RENT, UPDATE LOCATION AND SELECTION BUT TO NO AVAIL, COMPLETE WASTE OF TIME....REALLY, STRONGLY SUGGEST A PROFESSIONAL TO LOOK INTO AND RECTIFY, THUS, LOGIN TO SELECT/RENT AND PICK UP A MORE SIMPLE TASK !!

Évaluation :

5

Good communications, visits , and hitch installation. Space in the Malvern location yard is a challenge. I appreciate that team took care and parked the car out of the way of in-and-out traffic. Merci.

Évaluation :

1

I rented a cargo van for 4 hours but only used it for exactly 2 hours. I was charged for using the van for the full time instead of being reimbursed for the two hours that I didn't use the van. It was returned with a full tank of gas and in great condition. I have used thus location in the past and like the people who work here and the fact that it's close by. In the past I have been reimbursed for not having the van for 24 hours and returning with low mileage. This was not the case this time so I will not be using Uhaul going forward because being charged $85 for two hours is excessive.

Évaluation :

5

This is not my first time using U-Haul and I will use it again and again. I have no problems and the professionalism is excellent. Thanks to your staff for being there for customers like me.

Évaluation :

3

Continue the Good work

Évaluation :

5

Everything went very well, thank you for a great service and experience.

Évaluation :

5

The two gentlemen who helped me attach and release the trailer from my vehicle were professional, helpful in answering my questions, and made the pick up and drop off a breeze. Merci.

Évaluation :

3

2 upholstery pieces were ruined because the closed trailer we rented leaked and the trailer was so dirty, when it leaked it stained top of wing chairs with dark black stains

Évaluation :

5

Having a month of free storage makes all the difference. I love that UHaul offers that. Well done

Évaluation :

3

The parking lot was very difficult to maneuver through. People just parked the trucks in the middle of the parking lot and it was very difficult to get to the light. Is there even a way to improve that situation? Worker Thomas was very helpful. Nice guys working there.

Évaluation :

1

Roof top was leaking & spoiled my furniture & boxes. I will send in details with photos & videos. Worst experience.

Évaluation :

5

The clerk at this location - I wish I'd asked him his name was very friendly and helpful with purchases and the truck rental.

Évaluation :

5

Except for shortage of customer parking space, great location. Great service. Value for money.

Évaluation :

5

Tom was professional, courteous and finished the work expeditiously. We'd recommend U-Haul to our friends and family without hesitation.

Évaluation :

3

There was a long line of customers waiting on a Sunday. There there 2 associates at the counter, but two others that seemed to be roaming around. Lane associate at the counter seemed to be having issues with the system, making the way even longer. The associate who helped me also hooked up the trailer promptly and helped pick the hitch pin we needed

Évaluation :

5

Dropping the vehicle off with entirely too easy. It was a piece of cake I was absolutely amazed it was awesome experience dropping that vehicle off with them they took care of it immediately efficiently and it was smooth as could be

Évaluation :

2

I left my change at Uhaul and also left my key with the manager so that when the moving company picked it up they could use the key, however on the day of the move the employees could not find my key and they even charged $50 dollars to break my lock, that is it's an absurd!

Évaluation :

5

Very polite and knowledgeable.

Évaluation :

5

All the employees at this location went above and beyond to help when assistance was needed. Would recommend this location.

Évaluation :

4

No comment

Évaluation :

4

Quickly addressed issues with storage unit.

Évaluation :

2

Rates go up every year to help maintain and keep pests under control. Facility stayed the same, did not see any improvements over the past 3 years. Gate access never worked until recently, and is down again. Would use to transport, but not storage.

Évaluation :

5

I was having a rough time personally and couldn't communicate my needs effectively. I can remember their names, but the woman and man that helped me were so kind. They asked me where I was moving to and showed me what my options were. I'm truly satisfied with their customer service. I recommend that future customers to store items in plastic/rubber containers if you're using an outdoor storage.

Évaluation :

5

The people you have working at this facility are very nice and accommodating.Nothing was ever a problem.Always said Hi and left you alone to do your business. Great experience

Évaluation :

3

Firstly I called to reserve and the CIS didn't inform me I would be needing alternative contacts so I was unprepared. I also suggest U-haul should have a drivers database, movers for hire within and outside the facility.

Évaluation :

5

Great staff and customer service.

Évaluation :

5

The staff is awesome and we had a great experience!

Évaluation :

5

You systems suck. Your people are awesome.

Évaluation :

1

The reason I booked with this specific unit was because I was supposed to get my first month free. Of course telling the manager he didn't do anything, said something about only renting a truck for a one way. Of course this isn't specified.

Évaluation :

5

Really helpful, quick, way polite! Mike, Tom, and Francisco were the best!!!  5 ⭐️⭐️⭐️⭐️⭐️ 's!

Évaluation :

5

The 2 guys working there were very helpful and friendly. And nice, I think the 1 guys name was Joe he has only been there for 3/4 months great guy. Walked me through everything. Very helpful

Évaluation :

5

The Frazer staff members were very helpful and responsive to my questions, and closing my contract (after emptying my storage locker) was a breeze thanks to them. Merci!

Évaluation :

1

Horrible

Évaluation :

4

Very helpful’s staff at pick up Location and drop off location as well as storage facilities thank you for your service very kind people

Évaluation :

5

No issues. This is a flagship location for U-Haul.

Évaluation :

5

Everyone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.

Évaluation :

4

When I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.

Évaluation :

4

Had problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.

Évaluation :

3

The unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn't get in touch with the facility because they don't answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.

Évaluation :

5

I would rent it again.

Évaluation :

5

Easy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.

Évaluation :

5

Staff was great and easy to work with.

Évaluation :

3

Very hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.

Évaluation :

5

Nice!!!

Évaluation :

5

Hard to navigate 26ft truck in storage area with all the trucks parks around the edges.

Évaluation :

5

Helpful and friendly. No issues at all and very flexible

Évaluation :

5

Joe meets was great

Évaluation :

5

Easy to sign in, easy to access. Clear communication. I wasn't happy about the overcharge for paying one or two days late when there was no invoice sent.

Évaluation :

5

Streamlined procedures make for ease of use.

Évaluation :

5

UHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!

Évaluation :

3

We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.

Évaluation :

3

Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.

Évaluation :

5

We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn't ask for a better experience.

Évaluation :

4

none

Évaluation :

3

The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..

Évaluation :

5

Easy. Nice. All employees were friendly and helpful.

Évaluation :

1

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Évaluation :

5

Angelo and Harry were very nice and professional.

Évaluation :

2

Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.

Évaluation :

5

Merci

Évaluation :

4

good experience; good staff.

Évaluation :

4

Great location

Évaluation :

5

Everything went Great, So helpful thank you..

Évaluation :

2

The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.

Évaluation :

5

Thank you for taking care of my business quickly.

Évaluation :

5

No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.

Évaluation :

4

Clean Easy access

Évaluation :

4

The staff were very helpful during our move!

Évaluation :

1

The whole process was a mess

Évaluation :

4

Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.

Évaluation :

5

The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.

Évaluation :

5

Customer Service Agent was very professional throughout the process.

Évaluation :

4

Efficient

Évaluation :

1

The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning

Évaluation :

5

The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.

Évaluation :

5

I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also

Évaluation :

4

Excellent team

Évaluation :

5

Staff very helpful and courteous

Évaluation :

5

Convenient and great experience