Customer Reviews for U-Haul Moving & Storage of Malvern

6897 évaluations

564 Lancaster Pike   Malvern, PA 19355
(NO ON SITE PARKING)

(610) 647-7311

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(610) 647-7311

564 Lancaster Pike
Malvern, PA 19355
(NO ON SITE PARKING)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Iris G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
1

Awful experience. Overcharged me by double the miles I drove and charged me for gas too even though I filled it back up to the level I got it at.

Connor L. 
Évaluation :
5

JOE THE CUSTOMER SERVICE REP WAS EXCELLENT..HE IS ON THE BALL..THE OTHER TWO GUYS CAN STAY IN THE BACK..

KHALIL H. 
Évaluation :
4

Pulled the truck up, associate came right out, confirmed our information and we were on our way. Very easy.

Emily K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric N. 
Évaluation :
4

No local phone pick up for any questions. Almost always goes to corporate office . Local phone response is always valued by customers

SANKAR V. 
Évaluation :
5

Parking at site for personal vehicle

James V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renaud R. 
Évaluation :
4

I really like to pre check in to save time!

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN G. 
Évaluation :
3

Equipment was ready to go when I arrived. My online paperwork was in the system but they still had to ask me the same questions again. Staff was friendly enough. Only real complaint was no one was inside when I picked up or dropped off. I awkwardly stood there till someone came in. Overall, took 15 minutes to pick up and 5 to drop off. Nothing to write home about but nothing to complain about either.

Adam S. 
Évaluation :
2

When I picked up the truck, it was completely out of gas. So my day started with fueling up your truck. Your guy told me I'd get a gas credit but that doesn't make up for not having the truck ready to go for me. The shop also had no furniture pads for me to rent, making the move more difficult. The steering on the truck was so bad, I was constantly sawing at the wheel just to keep it going straight. Lastly, when I dropped the truck off, the guy handling drop off told me I wouldn't get the gas credit. Dude had a thick Indian accent, making it hard to communicate with him. I had to argue with him for 5 minutes before he finally agreed that I should get one. Bad experience all around.

DANIEL M. 
Évaluation :
5

The staff were the friendliest people I've ever dealt with. They were also fast and efficient!

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
4

Do a safety check on trucks-turn signals, headlights, wipers.

JOHN T. 
Évaluation :
5

Service was prompt and efficient.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOMAYOUN N. 
Évaluation :
4

Having a truck available closer to my original request

Victoria P. 
Évaluation :
2

Shelves not well-stocked, employees not attentive to customers.

THOMAS M. 
Évaluation :
5

A well run operation

STEPHEN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

The truck ended up with a flat tire at the loading location. Team uHaul did a great job getting it quickly fixed after hours.

MICHAEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
5

Great experience and customer service. Malvern uhaul is my go-to.

SETH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN Y. 
Évaluation :
4

Very easy process to rent. Only complaint is I had originally ordered furniture pads and they were not in the truck as they have been in the past. Worked out fine since I didn't really need them. I did have to call to remove them from my bill. Overall, they were very helpful on the phone and removed the charge right away.

Benjamin C. 
Évaluation :
5

Dependable and nice.

Caroline H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
4

Lack of on-site parking is a problem. Also, 0,89 $/mile is extremely high.

Cynthia B. 
Évaluation :
1

I rented 4 trucks from uhaul in the last 2 months . I rent them from the Horsham pa location. I needed a 1 way rental to Niagara Falls and rented it from the Horsham location which is 5 minutes from my home . The day before I was due to pick it up I was informed that it would need to be picked up at the Malvern pa location which is an hour from my house. This was very inconvenient and I was never told this would be the case. When I returned the truck Uhaul charged me an extra mileage charge. There was extra mileage because I had to drive home after picking up the truck. Very poor business on your part if you ask me!

BRYAN M. 
Évaluation :
4

Location met my expectations for this type of business (utilitarian, not fancy). The truck and trailers were in great condition.

CHRISTOPHE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon F. 
Évaluation :
5

Keep doing what you all are doing great job.

ALLAN L. 
Évaluation :
5

Both employees I had contact with--on picking up and dropping off my vehicle--were friendly and efficient.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAAN B. 
Évaluation :
5

GM and the staff were very helpful. I will surely recommend this location to my friends/colleagues and will also continue business with this location whenever needed.

Jatin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
4

Provide short-term parking. Right now all customers have to park across the road in the convenience store parking lot.

Robert K. 
Évaluation :
1

Don't rent what is not available, reserved appliance dolly only to be told none available. Offered and had to take regular dolly which proved unsuitable

charles S. 
Évaluation :
5

Great Job by Joe booking me over the phone. The guy who checked me in Sunday (didn't get his name) was courteous. Lastly the gentleman who met me upon my return was friendly and took it from there.

James M. 
Évaluation :
4

We were in a bind trying to find something to help friends move. They came through and they even extended one more day, but we had to pay for it, but in the end it was a perfect.

Eugene F. 
Évaluation :
5

Fast and friendly.

JAMES Q. 
Évaluation :
5

Very efficient ! Like clockwork!

KENDALL ANGLADA A. 
Évaluation :
1

Lock for back door came with keys that did not open lock. Lock was not usable. We had use our own. Door latch was faulty and had to be forced closed. Upon returning the truck after hours and attempting to use the self serve UHaul App. I was unable to upload a photo of the dashboard and proceed with the necessary steps in the process.

TARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor A. 
Évaluation :
2

They didn't have moving blankets/furniture dolly when I arrived. The pulley system on the rear cargo door became tangled and we were unable to close the door.

Justin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
2

Wasnt even supposed to use this location. Had a truck reserved at 1pm on a Saturday which on my way to get truck no one would even answer the phone come to find out my truck was never even there, then couldnt even find me a truck for 2 hours which resulted in me being behind on my move then want to charge me late fees even though they fucked up highly disappointed with this whole experience then finally getting a truck they give me one that shouldnt even be on the road, overall horrible experience

Gregory G. 
Évaluation :
5

Have more inventory of bigger trucks. But otherwise my experience was great

ERNEST S. 
Évaluation :
1

Answer the phone, have product in stock when promised and make sure you check your invoice....they tried to charge me an extra 60 $

pauline D. 
Évaluation :
5

Everything worked out really well, except the van used a lot of gas for a short, in-town trip.

SPENCER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
4

Great staff!! Fast in and out with a smile!

RAYMOND B. 
Évaluation :
3

Your computer system is horrible: does not contain all locations where you have agents, lots of glitches with no error description, conflicts in software,, not user friendly for agents, no immediaate presentation of documents already uploaded so agent has to ask for them in person. Your 1 way restrictions & exorbitant pricing for "forced" 1 way (often because you restrict existing locations from accepting truck back) are rip offs. Poor inventory management creates frequent shortage of vans at majority of locations. Central customer service people not sales oriented, arrogant to agents when discrepancies arise.

Charles N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

I rate the location good but u-haul overall very poor. My pickup location was moved (twice) from a location 5 minutes from my house to one 40 minutes away with a pickup time an hour and a half later. That means I was over two hours behind my plan before I even started. On top of that I was given no option to return the trailer closer to my house and was treated rudely by the main u-haul customer service center when I texted to explore that option.

Christopher A. 
Évaluation :
5

Joe was super helpful and friendly!! Thank you!

Kathleen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger T. 
Évaluation :
4

The rental and online return process were easy and we got done what we needed to get done.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mow C. 
Évaluation :
5

The mobile check-in and check-out application needs work. I had to go inside to both get the van and return it. Staff were extremely helpful and friendly!

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRIS K. 
Évaluation :
2

The people at Malvern were nice, but there is no place to park for the day. I originally scheduled a 9' van for Chester Springs on 8/15. Two days before, I got a call to switch to a 10' truck farther away in Pottstown. I reluctantly accepted, though U-Haul should not allow another party to just keep a truck longer and force another person out of an important reservation. The larger truck was difficult to navigate on narrow city streets. On the morning of the 15th, I checked my reservation, which was OK except I noticed that the insurance was removed. When I added insurance to the contract, the location switched back to Chester Springs. I called U-Haul to check, and the agent told me that my reservation actually moved to Malvern. She said that by adding the insurance, I "uncovered" my reservation, so the system sent me to another location with an available truck. REALLY?? There was no mention on the website of losing my reservation if I changed secondary details of the contract (Not truck type or location), and the change pointed me to the wrong place anyway. You have a serious system problem. Had I not called, I might not have been able to help my friends move that day. Also, I noticed that two cargo vans were available at Malvern at 10:30. When I returned, there were six. Yet I was told that none were available. You offer decent trucks for a reasonable price, but I lost some confidence in your system and integrity.

ROBERT M. 
Évaluation :
5

keep it up

Anne T. 
Évaluation :
5

On-site parking would be nice if possible

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
5

Reserved a truck a week prior with Joe who was very personable and professional. Picking up and returning truck was a quick and simple process.

COLLEEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D. 
Évaluation :
2

No customer parking!? Truck needed servicing, pretty meh service but that was fine.

Thomas H. 
Évaluation :
5

Quick and easy process to rent the equipment!

Kerry B. 
Évaluation :
4

side marker lights on one side not working

Joseph K. 
Évaluation :
4

Staff was very helpful and made the process easy for me

MARK E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCOIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVIA C. 
Évaluation :
4

Reservation system is a disaster. I reserved the trailer for the Malvern location weeks in advance. Then I was told to go to Norristown. Then I was told to go to Parkers Ford. This location was closed on my reservation day so U-Haul said the trailer would be moved to Malvern to pick up. When I showed up at Malvern, it wasn't there but was in Norristown! When the Malvern owner called Norristown he was told the trailer was rented out to someone else!!

KENNETH W. 
Évaluation :
4

The staff are really nice, the trucks are immaculate and in good shape, but not being able to park there is such a hardship--try to contract with a nearby place to allow parking because otherwise this is my least favorite place to rent for even though everything else is totally above average. I also love that you are open on the weekends!

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
5

Best quality thank you

KARLA M. 
Évaluation :
4

Vehicle was well worn and did not smell good. I received a call at 7:00 pm the night before my rental telling me that they did not have enough hand trucks to provide me for my rental. I spent the entire morning of my rental trying to find a hand truck from other places. NOT PROFESSIONAL.

LOUIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexey Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHYAMSUNDARREDDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHONG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark K.  |  Premières impressions 
Évaluation :
5

Easy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.

Brian S.  |  Expérience générale 
Évaluation :
5

Staff was great and easy to work with.

NELLO D.  |  Premières impressions 
Évaluation :
3

Very hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.

miguel V.  |  Expérience générale 
Évaluation :
5

Nice!!!

patrick n.  |  Premières impressions 
Évaluation :
5

Hard to navigate 26ft truck in storage area with all the trucks parks around the edges.

Brian S.  |  Premières impressions 
Évaluation :
5

Helpful and friendly. No issues at all and very flexible

Justin T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M.  |  Expérience générale 
Évaluation :
5

Joe meets was great

joseph g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOWARD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cole L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H.  |  Expérience générale 
Évaluation :
5

Easy to sign in, easy to access. Clear communication. I wasn't happy about the overcharge for paying one or two days late when there was no invoice sent.

Ovidiu M.  |  Expérience générale 
Évaluation :
5

Streamlined procedures make for ease of use.

diane w.  |  Expérience générale 
Évaluation :
5

UHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!

Lisana A.  |  Expérience générale 
Évaluation :
3

We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.

Caitlin D.  |  Premières impressions 
Évaluation :
3

Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.

Karen I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricahrd F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Camey D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas W.  |  Expérience générale 
Évaluation :
5

We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn't ask for a better experience.

Doug F.  |  Premières impressions 
Évaluation :
4

none

Thomas W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly T.  |  Premières impressions 
Évaluation :
1

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Cameron C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
4

Efficient

christine p.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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