Customer Reviews for U-Haul Moving & Storage of Malvern

6 971 évaluations

564 Lancaster Pike   Malvern, PA 19355
(NO ON SITE PARKING)

(610) 647-7311

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(610) 647-7311

564 Lancaster Pike
Malvern, PA 19355
(NO ON SITE PARKING)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All my experiences have been excellent with personnel at this location. The app concepts sound good but it does not work. Its operation is mediocre at best it does not work for picking up or dropoff

MARC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Mike did a great job getting me in and out and making sure I had plenty of miles for my trip.

Robert E. 
Évaluation :
1

Reservation was changed last minute from a 26' truck to a 20' by this site, We were moving out of state the next day and had no other option but to leave some belongings behind. Only compensation they gave was 70 $off which did not account for belongings that we parted with and certainly wouldn't have covered us storing our items and making a second trip to move them.

KEVIN G. 
Évaluation :
3

There is no where to park and this area is suburban. And it makes it very inconvenient to have to be dropped off to rent a vehicle. And the check engine light was on the during the entire rental use. And then the change oil very soon light came on. Doesn't inspire confidence when driving a van on the highway.

Stephanie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA O. 
Évaluation :
3

Quick drop off

CHRISTINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FORREST P. 
Évaluation :
5

It is complicated to check out online: whenever you return the truck. Should be able to drop the key in the drop box

ERNEL B. 
Évaluation :
5

Wonderful service and very responsive to issue we had at no fault of theirs. We use U-Haul occasionally and l wish this group were nearby where we're relocating to. Refreshing to see a staff of people who still know the meaning of customer service these days.

MARIKA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
3

The unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn't get in touch with the facility because they don't answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.

Julie M.  |  Expérience générale 
Évaluation :
5

Truck moved stuff as expected.

PAUL A. 
Évaluation :
5

Joe was very helpful and went out of his way to assist me.

Jeremy S. 
Évaluation :
5

Easy, exactly as I had hoped transaction.

SHANE R. 
Évaluation :
2

I dropped the UHaul truck off at 8:20 am and the employee asked if everything went ok. I replied yes and he said just leave the keys in it and I will check u in and email you a receipt. The employee didn't check the truck in until 9:30 causing me to be charged an extra day. I called and they fixed the issue but had to wait on hold for 40 mins before I was assisted.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
1

The meter readings on the vehicle was in correct it's off by 65 km and take was not full I have pics . But I was charged for the full amount. I would like to dispute the amount charged on my vehicle .

CHANDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
3

There was something wrong with the truck. Once you crossed 50 MPH, there was a horrific screech that continued then entire trip!!!

EVARIST D. 
Évaluation :
5

I would rent it again.

TINASHE M.  |  Expérience générale 
Évaluation :
2

The truck we rented wasn't available closer to our house, but somehow we were able to complete the entire booking with both the location and the truck we wanted without any error messages being shown. So we had to pay for 20 miles of travel (plus 30 $of gas) on windy, wet roads when the location we requested pickup at was within 0,5 miles from our current house and 0,5 miles from the new house. The closer location shouldn't have been an option if they didn't have the type of truck we requested. When we got there to pick up the truck, there was no customer parking onsite, which was inconvenient because it means that at least 2 people must be present to pick up and drop off the truck. Additionally, we had paid for and reserved a furniture dolly because our furniture was very heavy and when we picked up the truck they told us there were no furniture dollies. The return process was fairly straightforward. Overall a poor experience with this U-Haul location.

Samuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

W A. 
Évaluation :
3

The truck was old and the steering wheel very jerky. Supplies were out.

Jose J. 
Évaluation :
3

The mobile app never works. The worker mixed up my alternative contact and claimed she was me, which made it so had to go inside and talk to someone. Defeating the purpose of the mobile/covid friendly pick up option. Very stressful and not user friendly, as well as it take a very long time to process the pick up.

STEPHAN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
2

No place to park and the van had check engine light on and service engine oil soon on

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
3

We were very UPSET at which condition the rental van was rented to us. It was DISGUSTING! Inside the cargo van was strong odor of animal barn smell. Worst was the cargo liner, walls, door handles, steps as well as tire areas were covered with thick layer of mud plus animal feces were found inside. We had spent 2 hours cleaning and sanitizing then about an hour or so drying. Also, the both seats had the same strong odor and covered with animal hairs that we try to vacuum but couldn't due to time constraints. Imagine whether you want to put your clean home furnishing and furniture in that FILTHY van!! It is U-Haul store's responsibility to make sure the rental van/truck is clean before renting one to next customer. Definitely not our responsibility to clean and sanitize your van right after renting, especially since we were Not the one who created the filth in the van! Do NOT rent to next customer in that FILTHY condition EVER!!!

RAJENDRA S. 
Évaluation :
5

The entire process met my expectations

TOM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Expérience générale 
Évaluation :
5

Great customer experience with friendly and efficient staff

IAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLENWILLIAM A. 
Évaluation :
5

Very knowledgeable, pleasant, friendly, and helpful

Darrell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN A. 
Évaluation :
4

Check in and check out was easy. Representatives were helpful. The truck was used and was rough and loud.

SUBRAMANI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAPHNE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW T. 
Évaluation :
4

I had to Uber to the place and back because the facility does not provide customer parking. Otherwise the truck was ready on time and the check out process was quick.

JORGE S. 
Évaluation :
4

It would be helpful to provide parking space for customer vehicles.

EDWARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER D. 
Évaluation :
5

I was very frustrated at being unable to set up an online account. I wanted to extend my rental for another day, and waited endlessly on hold. I went In person, and it was too late. Everything required an online account yet it is impossible to set up. No code was sent to my email or phone number.

ALLYSON P. 
Évaluation :
3

First this was not the location I needed or signed up for they called me and told me this was the only location available stead of asking or looking for another day Friday or Sunday near me but it wasn't even looked into. So I had to drive 20 miles extra 10 each way because of the location which means I'm paying for mileage that I should not have paid for which also means more gas and on top of all that the mirror on the passenger side would not stay in place it was dangerous and should have been caught before I took it on the road could not pass Lanes because I could not see I brought it to their attention when I got back and he told me it was just a screw that was loose which didn't help me at the time... So I overpaid I overdrive and I was in fear of getting into an accident because of maintenance issue that was not a good experience for someone that's always put U-Haul first.

JOSE C. 
Évaluation :
5

great store and management

JOSEPH S. 
Évaluation :
5

Angelo was wonderful and so kind and helpful.He is a great asset to UHaul.

EDMOND G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Friendly and helpful staff

RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
2

We were helped by a guy a named Patrick he wasn't that helpful. We had requested a utility dolly and a furniture Dolly and was told they didn't have w a furniture Dolly. I was told that we would we would be charged and we were. I disputed the charges and nobody contacted me and it posted as a charge

Renee R. 
Évaluation :
5

We hope U-Haul can bring back the "park on site" facility for short term rentals. Not having this makes it difficult for customers who rent trucks for short hauls.

SHRIDHAR R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEI KIAT T. 
Évaluation :
1

I booked my reservation 3 weeks ago and it got changed a day before my moving day. They gave me a smaller truck and asked me to pick up in the late evening instead of morning (my original booking) then charged me after service fee…..without even telling me there is such charge….

Kai Chun S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Worked out great !

SHANE R. 
Évaluation :
5

Patrick and Angelo...excellent customer service. Lots of supplies available

BERNADETTE B. 
Évaluation :
5

Gas level was not correctly recorded by previous user resulting in charges even though I returned with more gas in tank than when I picked up. Otherwise the Millville rental experience was great. Also the van was in great shape and had low mileage.

STEPHAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth L. 
Évaluation :
5

the manager and staff were very good and conscience. glad to see the new manager and new staff

ANTHONY D. 
Évaluation :
5

Quick cheap and reliable service!

DAVID S. 
Évaluation :
5

Manager Angelo Owens is great!

Robert C. 
Évaluation :
5

Pickup and return was easy

James V. 
Évaluation :
5

The overall process of ordering my new hitch and having it installed was seamless and efficient at the Malvern Uhaul location

William P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda L. 
Évaluation :
5

The app never accepted my photo of the mileage plus fuel reading. I could not use the app to check-in. Because the mileage is digital with a refresh rate, it was very hard for the camera to get all the digits. The picture had to be perfectly timed.

Scott S. 
Évaluation :
5

Keep hiring the staff that you had there today around noon. Couldn't have been nicer or more knowledgeable about their facility. I've rented maybe 25 trucks in my life and rarely ever made an effort to return to a specific place, but with that said, I know where I'm renting number 26 when needed. ✌🏼ðŸ'™ 🛻

Steven O. 
Évaluation :
5

Nothing, I was completely satisfied.

Deborah D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Iris G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
1

Awful experience. Overcharged me by double the miles I drove and charged me for gas too even though I filled it back up to the level I got it at.

Connor L. 
Évaluation :
5

JOE THE CUSTOMER SERVICE REP WAS EXCELLENT..HE IS ON THE BALL..THE OTHER TWO GUYS CAN STAY IN THE BACK..

KHALIL H. 
Évaluation :
4

Pulled the truck up, associate came right out, confirmed our information and we were on our way. Very easy.

Emily K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric N. 
Évaluation :
4

No local phone pick up for any questions. Almost always goes to corporate office . Local phone response is always valued by customers

SANKAR V. 
Évaluation :
5

Parking at site for personal vehicle

James V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renaud R. 
Évaluation :
4

I really like to pre check in to save time!

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN G. 
Évaluation :
3

Equipment was ready to go when I arrived. My online paperwork was in the system but they still had to ask me the same questions again. Staff was friendly enough. Only real complaint was no one was inside when I picked up or dropped off. I awkwardly stood there till someone came in. Overall, took 15 minutes to pick up and 5 to drop off. Nothing to write home about but nothing to complain about either.

Adam S. 
Évaluation :
2

When I picked up the truck, it was completely out of gas. So my day started with fueling up your truck. Your guy told me I'd get a gas credit but that doesn't make up for not having the truck ready to go for me. The shop also had no furniture pads for me to rent, making the move more difficult. The steering on the truck was so bad, I was constantly sawing at the wheel just to keep it going straight. Lastly, when I dropped the truck off, the guy handling drop off told me I wouldn't get the gas credit. Dude had a thick Indian accent, making it hard to communicate with him. I had to argue with him for 5 minutes before he finally agreed that I should get one. Bad experience all around.

DANIEL M. 
Évaluation :
5

The staff were the friendliest people I've ever dealt with. They were also fast and efficient!

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
4

Do a safety check on trucks-turn signals, headlights, wipers.

JOHN T. 
Évaluation :
5

Service was prompt and efficient.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOMAYOUN N. 
Évaluation :
4

Having a truck available closer to my original request

Victoria P. 
Évaluation :
2

Shelves not well-stocked, employees not attentive to customers.

THOMAS M. 
Évaluation :
5

A well run operation

STEPHEN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

The truck ended up with a flat tire at the loading location. Team uHaul did a great job getting it quickly fixed after hours.

MICHAEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
5

Great experience and customer service. Malvern uhaul is my go-to.

SETH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark K.  |  Premières impressions 
Évaluation :
5

Easy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.

Brian S.  |  Expérience générale 
Évaluation :
5

Staff was great and easy to work with.

NELLO D.  |  Premières impressions 
Évaluation :
3

Very hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.

miguel V.  |  Expérience générale 
Évaluation :
5

Nice!!!

patrick n.  |  Premières impressions 
Évaluation :
5

Hard to navigate 26ft truck in storage area with all the trucks parks around the edges.

Brian S.  |  Premières impressions 
Évaluation :
5

Helpful and friendly. No issues at all and very flexible

Justin T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M.  |  Expérience générale 
Évaluation :
5

Joe meets was great

joseph g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnold M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOWARD M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cole L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H.  |  Expérience générale 
Évaluation :
5

Easy to sign in, easy to access. Clear communication. I wasn't happy about the overcharge for paying one or two days late when there was no invoice sent.

Ovidiu M.  |  Expérience générale 
Évaluation :
5

Streamlined procedures make for ease of use.

diane w.  |  Expérience générale 
Évaluation :
3

We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.

Caitlin D.  |  Premières impressions 
Évaluation :
3

Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.

Karen I.  |  Premières impressions 
Évaluation :
1

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Cameron C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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