Customer Reviews for U-Haul Moving & Storage of Malvern

7 081 évaluations

564 Lancaster Pike   Malvern, PA 19355
(NO ON SITE PARKING)

(610) 647-7311

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(610) 647-7311

564 Lancaster Pike
Malvern, PA 19355
(NO ON SITE PARKING)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Just keep doing what you're doing! All good!

JOSEPH R. 
Évaluation :
3

NEED PARKING FOR CUSTOMER VEHICLES. ADDS A STEP IF I NEED TO BRING ADDITIONAL PEOPLE FOR TRUCK PICKUP BECAUSE I CAN'T LEAVE MY CAR

MARK J. 
Évaluation :
5

Nothing at this time.

CONRAD R. 
Évaluation :
5

Extremely friendly, funny and helpful staff

BRYAN M. 
Évaluation :
4

Everything went well, except for the rental charges. I rented a dozen moving blankets, but they only provide 1/2 dozen and I was charged the full amount. I didn't think that I needed to count the blankets before I left the rental location. I put this comment in my return transaction and was still charged the full amount. That is not good business practice. I expected at least a 50 % credit. Can I still get it?

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAIMA A. 
Évaluation :
2

The associate just gave the key and his responsibility is finished. I asked for a dolly. He mentioned its inside the vehicle which was not there. I am not at all satisfied with the experience in this location. The associate who served me doesn't seemed to have any interest to work. The vehicle was quite dirty. The associate who worked for me had cleaned the vehicle before loading the furniture's and other staff

SUBHASISH G. 
Évaluation :
5

How was great!

Jen D. 
Évaluation :
2

My u-haul was filthy and had no gas in it. It was covered in dog hair and bread (I guess that's what the last person was moving). The truck itself felt like it was going to break down at any moment. But the sales reps inside were good in both locations.

MATHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE E. 
Évaluation :
1

They never gave me the contract before i left, they didnt have my second dolly. They didnt explain anything to us.

DAVID H. 
Évaluation :
5

Service was excellent and truck was clean.

ROBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
4

You really should allow parking

PAUL A. 
Évaluation :
5

Doing great.

PAUL P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alison B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph g.  |  Expérience générale 
Évaluation :
5

Not a thing!! It was a flawless experience! Thank you for making it an easy transaction.

Andrew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA C. 
Évaluation :
2

You need better stock tracking as all of our equipment rentals were not available

Stephen L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

pick-up had only 988 miles on it, brand new. Everything was great.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
5

Très bien

Abdul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIA H. 
Évaluation :
2

I reserved (over 10 days in advance) a truck, two dozen blankets, and a hand truck. 1) On arrival I was told, "that's a lot of blankets; we don't have that many." Really? What constitutes not "a lot" of blankets? I mean, they rent them by the DOZEN. 2) I did not see the hand truck listed on the rental agreement I was supposed to sign. When I asked about it, I was told, "we don't have any hand trucks available for rent. But you can buy one." Ha ha! Why didn't they offer to provide one of their hand trucks that was for sale? 3) The guy gave me the key to the truck and acted like I was supposed to carry the dozen blankets they did have to the truck and do the condition check myself. I insisted that he accompany me to do the condition check together. When we got to the truck, we discovered that the cargo door had been left open. Of course it was raining! So the entire cargo box was wet inside. I insisted on a dry truck - couldn't use a wet cargo box because we were going to haul antique furniture and boxes of artwork. He had another (dry) truck available, but he could not locate the key! Apparently the "new guy" has a pattern of losing the keys to the trucks he checks in. After a while, the guy mopped out the truck and dried it as well as he could. 4) By that time, another truck had been returned, so he was able to provide me with the second dozen blankets and the hand truck. Of course I had to ask! 5) The guy was nice and actually apologetic about the condition of the truck. But it was a matter of course that they did not have sufficient blankets and the hand truck. And I had to do the asking and insisting - even though I had reserved WELL IN ADVANCE. The standard of operation at this location is poor quality - and evidently that is okay with the management. 6) Because the guy was nice as well as apologetic about the truck, I rated it two stars; otherwise it would have been one star. 7) The truck itself was fine. EXCEPT that it did not have cruise control! Are you kidding?! 2 000 miles later I'm still working out the cramps in my leg.

MARK R. 
Évaluation :
4

on site parking for my vehicle

MICHAEL R. 
Évaluation :
5

I have rented from U-Haul at this location many times. They have lots of trucks all the time, so it is easy to get the right size truck and all the other moving equipment. The pick-up and drop-off were easy. No problems.

THOMAS S. 
Évaluation :
4

I was told I would only be charged for 1 day if I brought the truck back by 9 am. I was charged for 2 days anyway, and was only asked if an online receipt was ok. I assumed it would be automatic, and I wouldn't have to ask to get the second day refunded.

Jeffrey T. 
Évaluation :
4

The truck smelled like beer and stale cigarettes. It wasn't good.

ROBERT W. 
Évaluation :
5

The staff at the Malvern store are ALWAYS cordial and helpful.

LISANAKARIMA A. 
Évaluation :
1

The equipment rented and the rental place were fine, however we booked a moving partner through UHaul called MovingHelp, and they never showed or even called. We ended up paying for our UHaul truck and never were able to move any of our items. A waste of the 78 $. It is now the next day and after leaving 2 messages with MovingHelp, I still have not received a follow up phone call to tell me why they never showed. UHaul should not partner with this company.

ANDREW W. 
Évaluation :
4

The only issue I had was I was assigned a truck that was blocked/parked in and had to switch trucks. I think it would have been nice for the employee to know where vehicles are and assign one that can be taken out with more ease.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brijesh T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH R. 
Évaluation :
4

The transmission on the vehicle is about to fail. It would go into a lower gear on a hill/slight hill at the touch of the brakes and then I oftentimes could only get the truck out of the lower gear by shifting to neutral and then back to drive. The car frequently fought my intentions/needs to speed up or slow down. Highly recommend a closer investigation because it is actually a bit dangerous for the driver here in PA due to rolling hills and winding roadss

MICHAEL D. 
Évaluation :
5

Previous renter of this vehicle certainly was a smoker and obviously was smoking inside the van. The van had a heavy smell of smoke that unfortunately made it difficult to drive without having the windows down. Other than that, everything else was ideal.

PATRICK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth G. 
Évaluation :
5

Dead battery! WTF? Had to have a friend give me a jump. Looking for rebate, discount

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIAOLONG H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RACHAEL J. 
Évaluation :
5

Don't try to send me almost to New York to drop off a return when I went from Paoli pa to Auburn pa 71 miles apart and return the drop off 170 miles away.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
4

When I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.

Nukeyshia V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
5

Very easy transaction both in and out.

Gary M. 
Évaluation :
4

Thanks

THOMAS S. 
Évaluation :
5

Excellent experience. The truck ran well and was clean. The Manager on duty was friendly and professional. Check in was simple and easy. I have used this location at least 4-5 times. Always a positive experience.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY G. 
Évaluation :
1

They would not accept the auto transport because the equipment number didn't match what was in the system. They made us sit in their parking lot and call customer care ourselves then the employee at the location ran around with my phone yelling at the lady on customer service who agreed that I was all setup to return the transport at the location. We almost missed our move in time because this took so long. Had trouble returning the truck too. They don't want to give you a receipt for anything and then you get billed later for charges you don't understand.

DAKOTA C. 
Évaluation :
1

The lack of customer parking is a problem. I will rent from Home Depot next time, where I can park for free all day.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
1

I reserved to pu truck at Hallmans no truck there. was on hold 40 min to find out the pu location was changed to Lancaster Pike but no one told me. Went there to get truck but the equipment I ordered was not available. Was 1 hr late getting home, but movers arrived as scheduled and I had to pay 200,00 $ for them to wait for me to get home with the truck. I had to buy a furniture dolly. Uhaul only offered 50 in compensation for not having equipment. I am out 200,00 $ to the movers for waiting for the truck, mileage and gas from Lancaster location (Hallmans 3 miles from my home), purchase of dolly.

CHRISTINE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt M.  |  Premières impressions 
Évaluation :
1

The uhaul we rented caused damage to my husbands car, the expensive contents we were hauling, and mort importantly put our lives in danger. Our daughters were in the car and were lucky everyone is ok. Terrible horrible experience with an outdated trailer that was not safe to be on the road.

BOOTH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

It would have been nice to park my car at your establishment while I borrowed the truck. The lack of customer parking is inconvenient. Patrick was very helpful and pleasant.

LAURA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Quick and polite response.

Nagara C. 
Évaluation :
3

No parking is provided when you rent a vehicle. I didn't know this. So when I arrived I asked where I could park and they said they don't provide parking. So I had to park across the street at WaWa. Customers should be notified ahead of time they should be dropped off as no parking is provided.

Christine B. 
Évaluation :
5

Truck was available, clean and the service reps very efficient. Would definitely rebt from you again.

ROBERT N. 
Évaluation :
2

The equipment that I ordered was mostly not available. The most crucial was only made available when I noted that having no utility dolly was a deal-breaker then they had a dolly. Keep some surplus equipment. Moves are huge deals to people.

Marcus L. 
Évaluation :
5

John was amazing and very helpful. I would definitely rent from here again. Thank you John From the Miller family

JUSTO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN E. 
Évaluation :
5

Great service

MICHAEL D. 
Évaluation :
5

Thanks for the help. Made everything easy

Austin T. 
Évaluation :
3

Individuals were nice and friendly.

RACHEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
3

I didn't like that there isn't a requirement for the amount of gas in a returned vehicle. I think that a vehicle should have had at least a half tank. We were given a van with a 1/4 tank and told we only needed to bring it back with that same amount. I understand this but it added time to my move because we immediately had to get gas and returned a truck with significantly more gas than the one we received.

SCOTT L. 
Évaluation :
4

Worked well. Thanks

MICHEL P. 
Évaluation :
1

Don't give customer truck with no gas and then not reimburse them the full a mount for the gas that I bought and left in the truck. Dealer reimbursed me 10$ for the hand truck I paid for and didn't receive, and 10$ for a HALF TANK OF GAS i brought the uhaul back with. That is worth atleast 40 $you guys robbed me.

Kyle W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
4

Allow on-premises customer parking during the day

JOHN M. 
Évaluation :
2

The service was fine but the facility does not allow customers to park there. That is a huge inconvenience when renting a vehicle for a few hours. Again, the staff at the faculty and vehicle were fine.

William D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

When I received my rental, there was only 1/4 tank of gas. I had to go to the gas station immediately and it was inconvenient.

Brian L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
3

The agent at the location I had chosen was initially very curt and unhelpful. He however did help us to realize that the dropoff location we were at, which was the one I chose at time of order, was NOT the location on my receipt. He did assist in giving us directions to this alternate return location.

DANIEL M. 
Évaluation :
4

Online after hours process was quit involved. I never received an email receipt after checking out. Need better lighting on the property for night time drop off.

THOMAS E. 
Évaluation :
5

Excellent service from pickup to drop off.

Michael R. 
Évaluation :
4

Had problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.

walter t.  |  Expérience générale 
Évaluation :
3

The unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn't get in touch with the facility because they don't answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.

Julie M.  |  Expérience générale 
Évaluation :
5

I would rent it again.

TINASHE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark K.  |  Premières impressions 
Évaluation :
5

Staff was great and easy to work with.

NELLO D.  |  Premières impressions 
Évaluation :
5

Nice!!!

patrick n.  |  Premières impressions 
Évaluation :
5

Helpful and friendly. No issues at all and very flexible

Justin T.  |  Premières impressions 
Évaluation :
5

Joe meets was great

joseph g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca C.  |  Premières impressions 
Évaluation :
3

We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.

Caitlin D.  |  Premières impressions 
Évaluation :
1

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Cameron C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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