Customer Reviews for U-Haul Moving & Storage of Manassas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Manassas

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Roger H.
Rating:

Customer did not leave a comment.

Frankie R.
Rating:

Customer did not leave a comment.

Shelley L.
Rating:

Customer did not leave a comment.

Melvin J.
Rating:

Customer did not leave a comment.

Melvin J. | First Impressions |
Rating:

Really great staff. Super helpful

Faisal R.
Rating:

Excellent service

Calinda H.
Rating:

Thank you for assisting in our moving experience.

Frederick S.
Rating:

Great team that provided another well serviced trailer rental. Thanks

Maurice C.
Rating:

Customer did not leave a comment.

Lawrence L.
Rating:

Customer did not leave a comment.

Caron T.
Rating:

Savannah Khatchi was EXTRAORDINARY in offering her assistance to me. I needed to move a trampoline from one residence to another and she willingly offered to measure various truck sizes, listen to me as I considered my options, and was very patient and helpful. She's a keeper, Uhaul! There was also a male assistant that was very helpful but I do not know his name.

Lee L.
Rating:

Id like to say thank you for the young lady and man that helped me out. Very courteous and polite. Couldnt of asked for an easier transaction. Thank you and thanks for being open!

Simon B.
Rating:

Fast and courteous.

Benito R.
Rating:

Very pleasant and professional attitude. Process was very efficient.

Bernell H.
Rating:

Customer did not leave a comment.

David G.
Rating:

Customer did not leave a comment.

Vernon E.
Rating:

Customer did not leave a comment.

glenn N.
Rating:

Customer did not leave a comment.

Kevin H.
Rating:

Customer did not leave a comment.

Gricel O.
Rating:

Customer did not leave a comment.

William T.
Rating:

Customer did not leave a comment.

JOHN D. | First Impressions |
Rating:

Seamless convenience using U-Box and UHaul Storage. Well done, UHaul!

Gerry L.
Rating:

Customer did not leave a comment.

annemarie L.
Rating:

Employees were helpful, friendly and efficient. Savannah checked us in. They made this difficult process of moving much easier!!!

George O.
Rating:

Customer did not leave a comment.

Carrie H.
Rating:

Nice customer service. Easy pick up and drop off

Anthony S.
Rating:

The manager was very helpful

Steven H.
Rating:

Customer did not leave a comment.

Karen C.
Rating:

Customer did not leave a comment.

Steven W.
Rating:

Already best in business Potomac Mills U Haul could and should take lessons from you in regards to professionalism and punctuality

Laini S.
Rating:

Large open lot, very attentive staff that did everything for you. Made uhauling very quick and easy. This will be my go-to place from now on.

Jared D.
Rating:

Customer did not leave a comment.

Cheryl C.
Rating:

Customer did not leave a comment.

Takiesha F.
Rating:

Customer did not leave a comment.

James C.
Rating:

Customer did not leave a comment.

Michael J.
Rating:

Truck had an empty soda bottle in the door. Thanks for the last minute rental.

Robert H.
Rating:

Everybody was very helpful and proficient.

Christopher C.
Rating:

Customer did not leave a comment.

Mark M.
Rating:

Customer did not leave a comment.

Robert W.
Rating:

Customer did not leave a comment.

Leonardo G.
Rating:

Customer did not leave a comment.

mike M.
Rating:

N/A

Brian & Constance M. | First Impressions |
Rating:

We ended up reserving this unit last minute because the place where we had saved originally closed early on Saturdays. And we are so glad we did! The team was so friendly and helpful. Move in was a breeze. Definitely recommend.

Patrick G.
Rating:

Complete pre-registration on line, so process was very quick and smooth. Arrived when the story opened at 7 a.m. and was out with the trailer at 7:11 a.m.

Robert T.
Rating:

Customer did not leave a comment.

Torre A.
Rating:

Pricing needs to be more transparent

Vernon E.
Rating:

Customer did not leave a comment.

MARC L.
Rating:

Nothing. The girls did a great job.

Walter J.
Rating:

Customer did not leave a comment.

Ralph N.
Rating:

they were not friendly with their customer

Elizabeth V.
Rating:

Not as easy yo return on line but wasar to figure drop it out

James M.
Rating:

Best U-Haul location we have ever seen! And most professional, clean and courteous U-Haul reps ever too! Thanks!

MARK N.
Rating:

Customer did not leave a comment.

Vernon E.
Rating:

none needed

John B.
Rating:

Customer did not leave a comment.

Thomas T.
Rating:

They are always prepared and pleasant.

Fetinia C.
Rating:

Nothing

Michael H.
Rating:

Customer did not leave a comment.

Walid N.
Rating:

Customer did not leave a comment.

Ara D.
Rating:

Customer did not leave a comment.

Richard N.
Rating:

Customer did not leave a comment.

Khaled B.
Rating:

Outstanding customer service and quick/easy rental process.

John B.
Rating:

The staff were very professional and helpful.

William T.
Rating:

Customer did not leave a comment.

Eugene K.
Rating:

Customer did not leave a comment.

Roger R.
Rating:

Nothing, everything was perfect!

James D.
Rating:

Customer did not leave a comment.

Michelle H.
Rating:

Customer did not leave a comment.

Robert A.
Rating:

Customer did not leave a comment.

Joshua C.
Rating:

Staff was very friendly and helpful throughout my whole rental experience.

Noel R.
Rating:

It is so easy to get rental from you guys this days , is just matter of click couple bottom on you key board . And all your infortunio is there . No paper work hustle . Or signing Bunch of pages . Thank you

William S.
Rating:

Customer did not leave a comment.

Scott W.
Rating:

Customer did not leave a comment.

hugh K.
Rating:

Customer did not leave a comment.

Donald T.
Rating:

The employees were great, very helpful, made everything easy. The truck was clean and even smelled good. The seat was very comfortable. Overall, i would say that the employees take really good care of the customers, and the trucks are well maintained.

Theodore H.
Rating:

Not A 'thing'

Steven Y.
Rating:

The young girl at the front desk was very helpful and polite.She was there all three times I stopped by.

Martin B.
Rating:

Coffee? The store is excellent, which is why I routinely lease from there.

mathew M.
Rating:

Exception customer service at this location.

Kathleen H.
Rating:

I wanted to pay for my niece to rent a truck. Putting In my credit card just reserved it and when she picked it up she had to give her credit card. The only way this could be fixed was at the store. They wouldn’t answer the phone. I spent WAY Too Much time trying to fix this. It was a BIG headache. The problem is not with the location, its with your choices online.

Michael P.
Rating:

But !!!! The cost is to high. I have used this same truck for 2 weekends for storage and the cost per mile has killed me . $200 a weekend , $400 over two weekends , it’s sure not the people working faults . Everyone has been above what was expected of them . All in all it’s good ! But $ is still $ .

ADAM K. | First Impressions |
Rating:

The employees here are always very friendly. Great experience. Thanks!

Esther B.
Rating:

Awesome Manager and workforce.

Valerie M.
Rating:

Couldn’t be any easier and super professional attendant!

Serena C.
Rating:

From the pick up to the drop off...everything was excellent. Staff very friendly! My new favorite Uhaul location.

Michael S.
Rating:

Great experience. EASY and EFFICIENT!!!

Sonya G.
Rating:

Customer did not leave a comment.

Mark N.
Rating:

Customer did not leave a comment.

Wayne B.
Rating:

Customer did not leave a comment.

Benjamin M.
Rating:

Customer did not leave a comment.

Gaylor R.
Rating:

Pickup went smoothly completing the process in less than 15 minutes.

denise B.
Rating:

Customer did not leave a comment.

Justin P.
Rating:

Customer did not leave a comment.

Gary G.
Rating:

Very good staff!

Miguel D.
Rating:

Customer did not leave a comment.

Stephen K.
Rating:

Customer did not leave a comment.

Troy G.
Rating:

I have rented trucks several times at this location. The process is easy, and the staff is knowledgeable and efficient.

michael W.
Rating:

Not much.

Eric M.
Rating:

Customer did not leave a comment.

Rachel L.
Rating:

Customer did not leave a comment.

Leanne S.
Rating:

Able to drop off a day early.

Dan B.
Rating:

Customer did not leave a comment.

Mackenzie M.
Rating:

Customer did not leave a comment.

Sibghatullah S.
Rating:

Everyone I spoke with was professional, polite, and extremely helpful. I talked to Savanah, Mason, and Niles(if I recall his name correctly) - Savanah and Mason were extremely helpful, answered all my questions, and offered safety driving tips - since this was the first time I ever rented a cargo trailer being hitched to our vehicle. They also made me switching from a larger cargo trailer to a smaller size. Mason literally ran into the shop to grab a tape measure when I asked to get exact measurements and measured the trailer. Earlier in the week, Savanah helped me over the phone to switch to a smaller 4'8" cargo trailer. She actually went out and verified it while I was on the phone with her. I'm much older than these young folks, so I was very impressed with their sense of responsibility, maturity, and the care they took to make sure all was OK, Safe, and smooth. I will definitely recommend this UHAUL location to my family and friends. THANK YOU Mason, Savanah for everything. God Bless. -Sib

Maryann T. | First Impressions |
Rating:

Good job Cree-o!

Alison L. | First Impressions |
Rating:

Everything went very smoothly! I was impressed by the facility, and all of the employees were friendly and helpful. A huge improvement over other storage facilities I've used!

Margaret S. | First Impressions |
Rating:

Staff is very helpful.

THOMAS L. | Overall Experience |
Rating:

!

madison f. | First Impressions |
Rating:

U-Haul staff was very helpful and accommodating. Highly recommend.

REGINALD MOURNING C. | Overall Experience |
Rating:

Good business. I was there for almost ten years

THOMAS L. | First Impressions |
Rating:

Very helpful and friendly staff!

Kristin J. | Overall Experience |
Rating:

Excellent staff!

Maria Z. | Online Move In |
Rating:

I really like the facility.

Vanessa G. | Overall Experience |
Rating:

OMG! Excellent customer service with all workers at all times! The most incredible place to do business for storage and moving. I’m totally impressed!

Debra T. | Overall Experience |
Rating:

I changed payments before the due date however company double dipped and took two payments.

Roy D. | Overall Experience |
Rating:

Staff is very friendly, helpful and professional. Made all our moving needs easy

Terence R. | First Impressions |
Rating:

Thank you

DEBRA DAVIS A. | Overall Experience |
Rating:

Staff very helpful and courteous. Set-up for truck rental drop o8is very inconvenient for storage users.

Kris M. | Overall Experience |
Rating:

.....

Jose B. | First Impressions |
Rating:

Great service. Great experience.

Frank M. | Overall Experience |
Rating:

n/a

ANDRO B. | Overall Experience |
Rating:

Staff very friendly and helpful.

William L. | First Impressions |
Rating:

It is the best U-Haul facility I have ever used!! And this is our 4th time!!

Mirian E. | First Impressions |
Rating:

Excelent S

Yao B. | Overall Experience |
Rating:

Great customer service. Friendly people. Awesome location

Jennifer P. | Overall Experience |
Rating:

The manager was always helpful!

David K. | First Impressions |
Rating:

Excellent service, knowledgeable staff and a clean facility!

Frank M. | First Impressions |
Rating:

I met a Great Crew of Folks who assisted me with my 1st time using their Climate Control Storage. Thanks Again, Frank Morgan

andrew h. | First Impressions |
Rating:

Easy rental process and friendly employees!

Eugene M. | Overall Experience |
Rating:

I was so glad to have been able to find a storage unit at the place I rented the moving van. thank you for being there Eugene

Nancy C. | Overall Experience |
Rating:

Facility was clean and very well maintained. Staff was friendly and helpful when encountered. Good facility.

Margaret S. | Overall Experience |
Rating:

U-Haul thank you for all your love and compassionate help at the time it was needed

Roy S. | First Impressions |
Rating:

Without question, the best experience we have ever had with this company. The manager helped us tremendously with all of the multiple supplies we purchased, exceptional leader

John G. | Overall Experience |
Rating:

Moved an entire house to storage while waiting on our new home. Great facilities; climate controlled and secure. Only construction comment - I ended up with 6 units.- separate accts. Billing clunky.

Jalaine M. | First Impressions |
Rating:

I really appreciated the customer service at U-Haul Moving and Storage of Manassas. They were incredibly kind and helpful!

JOSEPH B. | Overall Experience |
Rating:

Staff was great and very pleasant. Thank you!!

Stephen G. | First Impressions |
Rating:

Friendly knowledgeable staff, good hours to access your storage unit. The storage unit is well kept and offers good lighting and security. I would recommend U-Haul for your storage and hauling needs

Christine K. | First Impressions |
Rating:

The young lady that helped me was wonderful. She went above and beyond. I wear oxygen and she was knowledgeable, thoughtful, and assisted me with a unit near an elevator. Great experience.

Lindsey O. | Overall Experience |
Rating:

A good experience.

Karl D. | First Impressions |
Rating:

Everything went fine. The staff were very helpful.

Adrienne b. | First Impressions |
Rating:

Sherie was awesome! She helped me get my unit set up over the phone and was very accommodating! Everyone at this location has been great answering all of our questions!

Victor F. | First Impressions |
Rating:

Great Customer support!

Pete H. | Overall Experience |
Rating:

Incredible customer service and excellent facility.

Ndubuisi A. | Overall Experience |
Rating:

Very perfect experience especially the staff are very friendly and helpful

James G. | First Impressions |
Rating:

The employees there were very friendly and helpful.

Adrienne w. | First Impressions |
Rating:

Staff was very helpful and friendly

John L. | Overall Experience |
Rating:

Customer service is clearly priority number. From the site manager to the entry-level clerk, I could not be any more happy with the product and service provided by the staff at this location.

Miguel C. | First Impressions |
Rating:

Barbaro….

steve w. | Overall Experience |
Rating:

The staff is always friendly and helpful. I have had an outstanding experience with U-Haul and will continue my business with them. I currently have another unit with them. Brad and staff are great.

Cheryl R. | First Impressions |
Rating:

Bradley was very informative and helpful.

Andrew M. | Overall Experience |
Rating:

Kudos for a very well run operation. Thanks to management for maintaining and sustaining such a positive atmosphere in a well run, well organized, and very clean place.

Earnest P. | Overall Experience |
Rating:

You are the best storage/truck rental facility in Northern Virginia. Top notch staff and facility. Thank you.

Jean W. | First Impressions |
Rating:

The staff at this location is beyond belief !! Such wonderful customer service and helpful. They made us feel like we were their only customer !! Loved dealing with them. Would highly recommend.

david b. | First Impressions |
Rating:

.

Fiona b. | Overall Experience |
Rating:

.

Colleen G. | First Impressions |
Rating:

the staff is always very polite and helpful

Dennis C. | First Impressions |
Rating:

I have used their services several times and they are excellent to work with!

Miriam W. | Overall Experience |
Rating:

The staff, and particularly Brad Hickey, the manage and Vincent, his assistant, were always wonderfully helpful. Always there if I ever needed anything. Super place to work with. Thanks everyone!!

Andrew M. | First Impressions |
Rating:

Excellent service and facilities. Kudos to the great 👍 staff. Thanks.

Byron T. | Reservation |
Rating:

They were extremely helpful at one of our most stressful times ... MOVING long distance. Our representative was very pleasant and possessed great customer service skills.

Lynne M. | Overall Experience |
Rating:

Vince was extremely helpful from the time I walked in to the time I checked out. I would not hesitate to use their services again

Lisa F. | Overall Experience |
Rating:

Great to have a local facility so well run, clean, easy access!

Nancy B. | Overall Experience |
Rating:

Very nice staff! Have considered working there on the moonlighter position since it is so close to where I live....

John S. | Overall Experience |
Rating:

Well-maintained facility, friendly staff, what's not to like?

WILLIAM B. | Overall Experience |
Rating:

U-Haul in Manassas has been a huge help and a great place to store my items.

Edna A. | Overall Experience |
Rating:

Good placement of u box for our pickup of items .

JAMAL E. | Reservation |
Rating:

Great customer service Thank you Brad Hickey for the excellent service. I have been to this location few times,every time i go there is a great experience. Thank you Vence,great work

David B. | Overall Experience |
Rating:

Vincent and Demetrius are excellent!

PAMELA C. | Reservation |
Rating:

The group in the Manassas location (Dumfries Rd) was very helpful in getting us setup with storage quickly. Great group!

Phyllis L. | Overall Experience |
Rating:

People very helpful.

PAUL JOHN T. | Overall Experience |
Rating:

Building and facilities where nice and well maintained. The staff was cordial and courteous. Three price increases in as many years. No prorated $ return paying U-Haul twenty three days of non usage.

Michael W. | Overall Experience |
Rating:

None

Scott D. | Overall Experience |
Rating:

Very accommodating. Staff was helpful and did a great job when we realized we needed storage at last minute. You all came through and we appreciate it! Facility is very clean and secure!

Jane L. | Overall Experience |
Rating:

Great Facility

Dan C. | Overall Experience |
Rating:

All the staff are top notch!

GLENN w. | Overall Experience |
Rating:

Easy move in and out with plenty of carts and loading dock space

Khadijah J. | Overall Experience |
Rating:

I had a great experience

Mark S. | Overall Experience |
Rating:

I would not recommend this Uhaul to anyone. What should been an easy hitch installation has became a night mare for me due to their poor workmanship😡😡

Richard N. | Overall Experience |
Rating:

No fuss. Got the job done.

William R. | Overall Experience |
Rating:

Terrific!

DONALD/JULIE R. | Overall Experience |
Rating:

A wholly worthwhile and cost-effective service, conveniently located.

SHARON PAULINE H. | Overall Experience |
Rating:

Very nice service and helpful. Spacious while moving and quiet.

Erika W. | Overall Experience |
Rating:

Bradley & Demetrius were awesome

Katia V. | Overall Experience |
Rating:

Staff was great.

David S. | Overall Experience |
Rating:

really great staff. Brad seems to be an excellent manager. Vince was also super helpful. Also Conner. A really great facility.

STEPHEN N. | Overall Experience |
Rating:

The staff here always helped me out with professional and courteous service. Thanks for all you've done.

No reviews have been submitted for this location.

Back
To Top