Le client n'a pas laissé de commentaire.Burton P.
Customer Reviews for U-Haul Moving & Storage of Manassas
Pour nous contacter
Manassas, VA 20110
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The two ladies that helped me were fabulous!Anngela C.
On line rate was quoted as 245 $from Zip code: 20120 - Chantilly, VA. Was informed pickup location in Manassas, VA. Added Safe Move Coverage for 45 $. Not including tax and Environment fee, total should have been: 338 $. Now I'm not sure why total was 473 $. I turned rental in within time limit and was under mileage and gas was correct level. Uncertain how total was more then expected.CHRISTOPHERADAM L.
Jamie did great job with my reservation by phone and also checked me in. Young man was nice that helped with hooking car hauler to 10 foot truck.WALTER P.
Le client n'a pas laissé de commentaire.MICHAELEARL D.
Checked-in online. It was quick and simple at the Uhaul store to pick up the trailer. MerciBrian H.
Le client n'a pas laissé de commentaire.Lee H. | Expérience générale
Le client n'a pas laissé de commentaire.Russell J.
Le client n'a pas laissé de commentaire.Annie M.
On issue is that when the rental payment did not come out of my account someone should have called and confirmed the account. Because the card expired no one called and I was billed extra money. That makes a difference when this was paid on time for the last several years.Helen S. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.LINDARENEE K.
Le client n'a pas laissé de commentaire.RICHARDFRANKLIN P.
Great customer service, however our gas indicator was not properly changed. When we dropped it off at another location is was showing we owed 45 $for gas, luckily we had taken a picture to show proof. Please, make sure y'all change these in the future. Merci.CARMELLAANTWANET S.
Rental Truck was clean. I was 10 miles to destination, vehicles check engine light illuminated. There is rattle heard from behind the cab and it seems from the exhaust system. There is exhaust fumes smelled inside the cab.GROCHELLEADOLF D.
The truck I had had a pretty rough ride. Almost like one of the tires on the front were oval shape instead of round. Windshield rattles bad. Old tape on windshield exterior. Looks like windshield was replace recently. Oil light came on when I got a few miles down the road. Had to take truck back and UHaul staff added oil. I will say the two staff folks that helped me were very politeDave W.
Zero complaintsPAIGE A.
Friendly agents checked me in and attached the trailer to truck and answered questions. My son recommended this location, because it is quick and easy to pickup a rental.GREGORYMICHAEL B.
Le client n'a pas laissé de commentaire.JAMESMICHAEL H.
The truck was ready when it was supposed to be. The U-Haul rep was helpful and courteous. Everything was fine. The only minor ding was that the truck interior smelled faintly of cigarette smoke.WILLIAM L.
Le client n'a pas laissé de commentaire.George D.
Le client n'a pas laissé de commentaire.ANGELINAJOAQUINA G.
Le client n'a pas laissé de commentaire.DANIELRUDOLPH H.
Le client n'a pas laissé de commentaire.ROSA F.
Le client n'a pas laissé de commentaire.WALKERSNEDDON P.
Great service, clean facilities, clean equipment. Mason, the manager, was very helpful and professional.Yvonne D.
The check in process, both online and in person was very quick and easy. The in-person interaction between me and the shop owner was very pleasant. I will definitely come back again.James M.
The two employees that helped me were quick and helpful. Trailer was exactly what I needed and they had me on the road in 15 minutes.KARLOTTO S.
Le client n'a pas laissé de commentaire.LOUISPAUL B.
Le client n'a pas laissé de commentaire.DONNARAE S.
Le client n'a pas laissé de commentaire.KYLEPATRICK P.
This location is father from my home but the service is so outstanding I don't mind the extra miles to pick up the equipment/BRIANMARCUS L.
Le client n'a pas laissé de commentaire.RANDELLBYRON A.
I have used this U-Haul branch for well over 10 years. The employee, who helped me with my rental was very cordial, very polite, very professional, and very courteous. Keep up the good work.COLLEEN K.
Very good and quick serviceEMILALEXANDROV C.
Le client n'a pas laissé de commentaire.David K.
No need to improve because the staff was very pleasant and helpful. Service with a smile.Christopher T.
Kelsey is the greatestRICHARDLEE G.
Team was efficient and we're great.BRIANMARCUS L.
Le client n'a pas laissé de commentaire.DIANA M.
Le client n'a pas laissé de commentaire.ANDREABLAKE B.
Le client n'a pas laissé de commentaire.JASONERIC T.
Le client n'a pas laissé de commentaire.George D.
Second time at this location and both the ladies that run it are fantastic! I drive past other uhaul locations just to have their customer service experience. Whatever you pay these ladies you better raise it because they hustle! You can tell they take pride in work! Any time a friend asks where to rent a uhaul from I send them to this location. Great work!!!ANTHONYROBERT C.
Le client n'a pas laissé de commentaire.MARIAANTONIETA Q.
Le client n'a pas laissé de commentaire.THOMASMICHAEL C.
Everything went smooth and fast thanks to the 2 young ladies working thereWILLIAMIRVING T.
The truck, while clean and in good mechanical condition, had a tire puncture when I picked it up. When I told the store attendant inside about the issue, they were perplexed as the truck had just been serviced.GEORGEWILLIAM D.
Great people check in was smooth i asked about my problem at time of pick she informed me i would have to call them.Dennis R.
Le client n'a pas laissé de commentaire.RORYMICHAEL C.
Le client n'a pas laissé de commentaire.DEVINBRUCE R.
Experience was great. Staff was awesome, friendly, helpful, & honest. Merci!Joseph C.
Continue to provide excellent customer service.DARNELLRYAN B.
Le client n'a pas laissé de commentaire.TERRI J.
Nothing.. Excellent customer serviceWILLIAMIRVIN W.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.MATTHEW N.
Le client n'a pas laissé de commentaire.TROY ANTHONY B.
Le client n'a pas laissé de commentaire.RAULECHEVERRIA R.
Fantastic experience with everything and everyone associated with U-Haul Manassas! I will definitely be back and will recommend to others, as well.ALBERTWAYNE H.
Le client n'a pas laissé de commentaire.Gabriel P.
My reservation was switched to this location by U-Haul with no notice provided to me. It required me to drive an additional 50 miles, however the staff at this location was very professional and efficient.WILLIAMCRAIG C.
Le client n'a pas laissé de commentaire.JAMIEL S.
Le client n'a pas laissé de commentaire.PATRICK H.
Le client n'a pas laissé de commentaire.KYLE M.
Mercijamara t. | Premières impressions
I have rented several times at this location and used srorage units here as well. I have ALWAYS been happy with the location and the customer service. *****JILLMARIE N.
Le client n'a pas laissé de commentaire.ARANIBALESAU L.
Employees all have been very kind and personable, especially the young lady who helped me the day I picked up the trailer. I wish I could recall her name. I think it was Kelsey.LISACATHERINE K.
Le client n'a pas laissé de commentaire.Robert W.
Reserved truck several days in advance. Notified 24 hours before no 24 footer available, made several call , no one could help or move a truck to help. Then made arrangements for a smaller truck and was told they didn't have time to fuel the truck or clean it. Tank was 1/4 fullLARRY S.
very convenient process and very friendly staffGregory B.
Great serviceDavid C.
This is the 4th time I have rented from this location in Manassas and every single time the staff both during pick up and drop off is professional, courteous, helpful and in great spirits!! 5 of 5 stars for this location!!OSWALDO H.
Le client n'a pas laissé de commentaire.Kellie W.
As a retired person due to limited mobility disability, spacing out the trucks to ingress/egress would be very helpful. Backing out of a tight space without help would be extremely difficult for most people, if not for my longshoreman days I too would have hesitated leaving. No assistance was offered, albeit staff polite and professional throughout entire process. I blame management for this oversight.Juan L.
Great serviceDavid C.
Le client n'a pas laissé de commentaire.VEDASTO C.
Le client n'a pas laissé de commentaire.KAIHELMUT H.
Le client n'a pas laissé de commentaire.Christopher S.
3rd time renting here, they are the bestIRAINLAZARO G.
Le client n'a pas laissé de commentaire.DARYLIRWIN G.
Really great customer service. Was in and out. Will definitely come back to this location in the future moves!DAVIDJ C.
Ms Morgan was very helpful!TROYALLEN H.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.KEMONTEALEXANDER B.
gracias muchas gracias y que Dios los bendiga graciasREYNALDO F. | Premières impressions
They did a good job and it was easy. The only issue is where they made me return the truck.LUIGI C.
Le client n'a pas laissé de commentaire.Trudy C. | Premières impressions
The manager and her office agents are Great attentive And decisive in their actions ! You will be treated and respected in the manner that a customer should and as a customer you should return the kindness and respect. Have used the storage Twice and every time I rent a Truck I use the same location. All of this just for the service and attention I will receive ! Excellent staff can't express my satisfaction with this location.CRAIGJOVI B. | Expérience générale
Le client n'a pas laissé de commentaire.Rhett M.
Due to COVID, the truck cab was dirtyVENNIS R.
Very very poor customer service and communication skills!KENNETHIRVING J.
Good for meWALTER M.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.DONALDERIC J.
They are super friendly and helpful!!!JOHNSCOTT W.
Very friendly and attentive staff!MARIANOEDMUNDO I.
Easy and fast pickup and deliveryPATRICKCHRISTOPH H.
Le client n'a pas laissé de commentaire.Marco A.
Le client n'a pas laissé de commentaire.KAMISHACHANEL B.
Le client n'a pas laissé de commentaire.RANJITSINGH S.
Le client n'a pas laissé de commentaire.MATTHEW C. | Expérience générale
Nothing to improve, would just like to mention that the employees were wonderful :)Rachel K.
Thank you to the staff. Your assistance has been great during my stressful time of moving.Karen F. | Expérience générale
Le client n'a pas laissé de commentaire.Stefan G. | Premières impressions
Only because when I called about a bill that I already asked to b close she give hung up on me n I had to wait hours to get in touch with someone else in order to deal with it next time I move I don’t think I’ll b using uhaul after all the problems don’t get me wrong there are a lot of good worker but the bad apples there r that badTiffany A. | Expérience générale
Le client n'a pas laissé de commentaire.Christine K. | Expérience générale
The young man who helped me couldn't have been better.Kevin N. | Premières impressions
My storage experience was excellent. The location is convenient and safe; the facility is light, bright, clean, and climate controlled. The provision and use of the flatbed carts, elevators, double and automatic doors, and the convenient loading platform are of great benefit. The staff was friendly, helpful, and accommodating. Thank you for providing me with excellent customer service during my storage rental.Sondra B. | Expérience générale
I want to acknowledge one of your cleaning staff - Sharon. She always keeps the place clean, is friendly and helpful. I think it's folks like her and the other staff that make this place great - they are the face of U-Haul. This place is very secure and why I won't go to just any storage company. Monitored 24/7 and if there are issues, you are contacted immediately not a few days or weeks after the fact. I will use U-Haul for any future storage needs, the prices are competitive, but the PEOPLE make all the difference. Every time I visit the office I am genuinely greeted not the "oh, hi um, welcome..." and when I have a question it is always answered and the staff has always done their best to take care of the customers.Stephen G. | Expérience générale
Le client n'a pas laissé de commentaire.michael & jacqueline m. | Expérience générale
The staff was amazing and always so helpful.Wendy H. | Expérience générale
Merci!david b. | Expérience générale
The young man who did the check-in was very personable and helpful.Lisa G. | Premières impressions
We were customers there for many years and never had a bad experience. Thank you. Ralph SteenRALPH S. | Expérience générale
I never used the service. I think they had the wrong email, and kept sending me emails. I responded every time that is was not the right email, but no one ever addressed that and they just continued, including the email for the review. I don't think anyone reads their messages.James H. | Premières impressions
Le client n'a pas laissé de commentaire.DEREK MACKENZIE C. | Expérience générale
Le client n'a pas laissé de commentaire.Celeste K. | Expérience générale
Always an enjoyable experience using the rentals and products.Susan S. | Premières impressions
Le client n'a pas laissé de commentaire.Aljith C. | Expérience générale
My other visits have been good. This time I visited on a Saturday to get information so I could decide what I wanted to do in my case. The experience was good. I spoke with a male who, I thought, answered my questions. When I returned on Monday the female manager helped me. She gave me very different information from the info I had previously been given. I came back to rent a 5 x 10 unit thinking that the first month would be free. He gave me no other important information. I looked at his badge, probably not shirt. I believe I read "manager" so I was satisfied that I had the correct information. On Monday I was told that to get that deal I needed to rent a "one way" something. It took a while to be told that that meant renting a truck, one way. I am so happy that you sent this request. My interaction with the manager was not very pleasant. I was very disappointed. I told her that her employee did not tell me important info. Although she kinda apologized after I apologized her demeanor was very cool as she sat on her stool and casually took care of me. I was tempted to ask her if she "really wanted my business. I will try not to deal with her on my next visit to your facility. She wasn't horrible just no smile, now interest, no personality. I hope this isn't your best.KAren H. | Premières impressions
Savanna was extremely helpful, polite and professional. Promote now.Curtis H. | Premières impressions
Le client n'a pas laissé de commentaire.Abigail L. | Premières impressions
Very knowledgeable in person staff. The call forwarding portion to other area offsite, was rocky. The information given in general, be it web info or call-center, was spotty and often incorrect. However when in contact with the actual ground crew at pick up and drop off that went away. The employees at the call center were nice enough, however on more than one occasion, gave me incorrect info regarding pick up time and hours of operation. Merci.john s. | Premières impressions
This is the cleanest storage facility I've ever seen. The staff is incredibly friendly and helpful.mike u. | Expérience générale
Storage area always very clean and well kept. Great job by cleaning staff. Will come back again.David f. | Expérience générale
Awesome staff!Esther B. | Expérience générale
Le client n'a pas laissé de commentaire.levi s. | Premières impressions
Le client n'a pas laissé de commentaire.michael & jacqueline m. | Premières impressions
Le client n'a pas laissé de commentaire.Cregg C. | Expérience générale
Le client n'a pas laissé de commentaire.Joy B. | Premières impressions
Friendly , and Very helpfulJeff C. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle M. | Expérience générale
Le client n'a pas laissé de commentaire.Vernon E. | Expérience générale
Really great staff. Super helpfulMelvin J. | Premières impressions
Seamless convenience using U-Box and UHaul Storage. Well done, UHaul!JOHN D. | Premières impressions
We ended up reserving this unit last minute because the place where we had saved originally closed early on Saturdays. And we are so glad we did! The team was so friendly and helpful. Move in was a breeze. Definitely recommend.Brian & Constance M. | Premières impressions
The employees here are always very friendly. Great experience. Thanks!ADAM K. | Premières impressions
Good job Cree-o!Maryann T. | Premières impressions
Everything went very smoothly! I was impressed by the facility, and all of the employees were friendly and helpful. A huge improvement over other storage facilities I've used!Alison L. | Premières impressions
Staff is very helpful.Margaret S. | Premières impressions
!THOMAS L. | Expérience générale
U-Haul staff was very helpful and accommodating. Je les recommande fortement.madison f. | Premières impressions
Good business. I was there for almost ten yearsREGINALD MOURNING C. | Expérience générale
Very helpful and friendly staff!THOMAS L. | Premières impressions
Excellent staff!Kristin J. | Expérience générale
I really like the facility.Maria Z. | Online Move In
OMG! Excellent customer service with all workers at all times! The most incredible place to do business for storage and moving. I'm totally impressed!Vanessa G. | Expérience générale
I changed payments before the due date however company double dipped and took two payments.Debra T. | Expérience générale
Staff is very friendly, helpful and professional. Made all our moving needs easyRoy D. | Expérience générale
MerciTerence R. | Premières impressions
Staff very helpful and courteous. Set-up for truck rental drop o8is very inconvenient for storage users.DEBRA DAVIS A. | Expérience générale
.....Kris M. | Expérience générale
Great service. Great experience.Jose B. | Premières impressions
n/aFrank M. | Expérience générale
Staff very friendly and helpful.ANDRO B. | Expérience générale
It is the best U-Haul facility I have ever used!! And this is our 4th time!!William L. | Premières impressions
Excelent SMirian E. | Premières impressions
Excellent service à la clientèle. Friendly people. Awesome locationYao B. | Expérience générale
The manager was always helpful!Jennifer P. | Expérience générale
Excellent service, knowledgeable staff and a clean facility!David K. | Premières impressions
I met a Great Crew of Folks who assisted me with my 1st time using their Climate Control Storage. Thanks Again, Frank MorganFrank M. | Premières impressions
Easy rental process and friendly employees!andrew h. | Premières impressions
I was so glad to have been able to find a storage unit at the place I rented the moving van. thank you for being there EugeneEugene M. | Expérience générale
Facility was clean and very well maintained. Staff was friendly and helpful when encountered. Good facility.Nancy C. | Expérience générale
U-Haul thank you for all your love and compassionate help at the time it was neededMargaret S. | Expérience générale
Without question, the best experience we have ever had with this company. The manager helped us tremendously with all of the multiple supplies we purchased, exceptional leaderRoy S. | Premières impressions
Moved an entire house to storage while waiting on our new home. Great facilities; climate controlled and secure. Only construction comment - I ended up with 6 units.- separate accts. Billing clunky.John G. | Expérience générale
I really appreciated the customer service at U-Haul Moving and Storage of Manassas. They were incredibly kind and helpful!Jalaine M. | Premières impressions
Staff was great and very pleasant. Thank you!!JOSEPH B. | Expérience générale
Friendly knowledgeable staff, good hours to access your storage unit. The storage unit is well kept and offers good lighting and security. I would recommend U-Haul for your storage and hauling needsStephen G. | Premières impressions
The young lady that helped me was wonderful. She went above and beyond. I wear oxygen and she was knowledgeable, thoughtful, and assisted me with a unit near an elevator. Great experience.Christine K. | Premières impressions
A good experience.Lindsey O. | Expérience générale
Everything went fine. The staff were very helpful.Karl D. | Premières impressions
Sherie was awesome! She helped me get my unit set up over the phone and was very accommodating! Everyone at this location has been great answering all of our questions!Adrienne b. | Premières impressions
Great Customer support!Victor F. | Premières impressions
Incredible customer service and excellent facility.Pete H. | Expérience générale
Very perfect experience especially the staff are very friendly and helpfulNdubuisi A. | Expérience générale
The employees there were very friendly and helpful.James G. | Premières impressions
Staff was very helpful and friendlyAdrienne w. | Premières impressions
Customer service is clearly priority number. From the site manager to the entry-level clerk, I could not be any more happy with the product and service provided by the staff at this location.John L. | Expérience générale
Barbaro….Miguel C. | Premières impressions
The staff is always friendly and helpful. I have had an outstanding experience with U-Haul and will continue my business with them. I currently have another unit with them. Brad and staff are great.steve w. | Expérience générale
Bradley was very informative and helpful.Cheryl R. | Premières impressions
Kudos for a very well run operation. Thanks to management for maintaining and sustaining such a positive atmosphere in a well run, well organized, and very clean place.Andrew M. | Expérience générale
You are the best storage/truck rental facility in Northern Virginia. Top notch staff and facility. Merci.Earnest P. | Expérience générale
The staff at this location is beyond belief !! Such wonderful customer service and helpful. They made us feel like we were their only customer !! Loved dealing with them. Would highly recommend.Jean W. | Premières impressions
.david b. | Premières impressions
.Fiona b. | Expérience générale
the staff is always very polite and helpfulColleen G. | Premières impressions
I have used their services several times and they are excellent to work with!Dennis C. | Premières impressions
The staff, and particularly Brad Hickey, the manage and Vincent, his assistant, were always wonderfully helpful. Always there if I ever needed anything. Super place to work with. Thanks everyone!!Miriam W. | Expérience générale
Excellent service and facilities. Kudos to the great staff. Merci.Andrew M. | Premières impressions
They were extremely helpful at one of our most stressful times ... MOVING long distance. Our representative was very pleasant and possessed great customer service skills.Byron T. | Réservation
Vince was extremely helpful from the time I walked in to the time I checked out. I would not hesitate to use their services againLynne M. | Expérience générale
Great to have a local facility so well run, clean, easy access!Lisa F. | Expérience générale
Very nice staff! Have considered working there on the moonlighter position since it is so close to where I live....Nancy B. | Expérience générale
Well-maintained facility, friendly staff, what's not to like?John S. | Expérience générale
U-Haul in Manassas has been a huge help and a great place to store my items.WILLIAM B. | Expérience générale
Good placement of u box for our pickup of items .Edna A. | Expérience générale
Great customer service Thank you Brad Hickey for the excellent service. I have been to this location few times,every time i go there is a great experience. Thank you Vence,great workJAMAL E. | Réservation
Vincent and Demetrius are excellent!David B. | Expérience générale
The group in the Manassas location (Dumfries Rd) was very helpful in getting us setup with storage quickly. Great group!PAMELA C. | Réservation
People very helpful.Phyllis L. | Expérience générale
Building and facilities where nice and well maintained. The staff was cordial and courteous. Three price increases in as many years. No prorated $ return paying U-Haul twenty three days of non usage.PAUL JOHN T. | Expérience générale
AucunMichael W. | Expérience générale
Very accommodating. Staff was helpful and did a great job when we realized we needed storage at last minute. You all came through and we appreciate it! Facility is very clean and secure!Scott D. | Expérience générale
Great FacilityJane L. | Expérience générale
All the staff are top notch!Dan C. | Expérience générale
Easy move in and out with plenty of carts and loading dock spaceGLENN w. | Expérience générale
I had a great experienceKhadijah J. | Expérience générale
I would not recommend this Uhaul to anyone. What should been an easy hitch installation has became a night mare for me due to their poor workmanshipMark S. | Expérience générale
No fuss. Got the job done.Richard N. | Expérience générale
Terrific!William R. | Expérience générale
A wholly worthwhile and cost-effective service, conveniently located.DONALD/JULIE R. | Expérience générale
Very nice service and helpful. Spacious while moving and quiet.SHARON PAULINE H. | Expérience générale
Bradley & Demetrius were awesomeErika W. | Expérience générale
Staff was great.Katia V. | Expérience générale
really great staff. Brad seems to be an excellent manager. Vince was also super helpful. Also Conner. A really great facility.David S. | Expérience générale
The staff here always helped me out with professional and courteous service. Thanks for all you've done.STEPHEN N. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!