The people who worked at Uhaul we're lovely and well organized. They made renting a uhaul/ moving easier during an otherwise stressful day.Nicole P.
Customer Reviews for U-Haul Moving & Storage of Manassas
Pour nous contacter
Manassas, VA 20110
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Abrieron my storage y ROBARON MUCHISIMAS PERTENENCIA PAGUE EL STORAGE POR 7 AÑOS PAGUE CASI 7 000 DLLS DESDE EL 2015 HASTA AHORA Q FUY E ERO 2022 TODO ESTABA REVUELTO COSAS PERDIDAS REALMENTE SON UN ASCO POR COOPERAR CON LA CORRUPCION DE GOBIERNO GANGS STALKING INCREIBLE COMO SE MANIPULA TODO , GRACIAS POR LA EXPERIENCIA TAN MALA Y ASQUEROSA DE TRABAJAR SEÑORES ESO SE LLAMA TRAFICO DE HUMANOS CORRECTO MIS COSAS COMPLETAMENTE DESTRUIDAS LO Q ME DEJARON , PERO TODO ESTA AHORA DOCUMENTADO!! DIOS LOS BENDIGAYOLANDA GABRIELA R. | Expérience générale
Everything went very smoothly. Pleasant experience. Personnel were courteous and efficient.Gus F.
Le client n'a pas laissé de commentaire.Juan M.
Le client n'a pas laissé de commentaire.Dale V.
Le client n'a pas laissé de commentaire.Linda D.
Le client n'a pas laissé de commentaire.Gregory C.
Andre Caban made the process extremely easy. He provided all the information and was very efficient. Hire more employees like AndreAnita P.
The service rep who helped me with pickup was extremely helpful. Great customer service!Scott B.
Check the brakes/brake fluid reservoir of all trailers, before releasing the unit for rental.John S.
Le client n'a pas laissé de commentaire.Alan P.
Le client n'a pas laissé de commentaire.Christopher U.
Le client n'a pas laissé de commentaire.V Sue H.
Mason was very friendly and professional and made the experience very smooth and easy.Andrew D.
Outstanding customer service-I went in to buy packing tape and ended up getting a storage unit. Mason quickly greeted me, answered all of my questions, offered to give me a tour of the facility, and really made the whole process a breeze. He was friendly, polite, and professional. I felt comfortable and treated as a valued customer and that's why I chose this facility over the others I had considered. Thanks for your help and making this an easy decision!Allison H. | Premières impressions
Nothing. Everything is efficiently operated - reservations, pick up vehicle and return. No waiting time at all. Outstanding!!Dellas B.
Great experience. Thank you.jeffrey B.
The link for the hours check-in did not work. I went to the uhaul website and that would not work either. I was charged for fuel even though I had returned the truck at the same fuel level as received. This uhaul dealer is dishonest and I will tell others in the community who need to rent a truck.Thomas G.
Josh was the epitome of professionalism and helpfulness.Brian J.
I have used this site before and I always have a good experienceDavid W.
Le client n'a pas laissé de commentaire.Danielle A.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.Jason B.
Service was greatGREGG M.
Staff was very friendly and helpfulNadia M.
Le client n'a pas laissé de commentaire.CHARLES C.
having a sheet/document to assess and annotate any smudges/scratches/dents/etc during walk-thru inspections would be ideal upon pickupPhilippe L.
The whole process of picking vehicle up and dropping it off was difficult. The instructions were very simple and straight forward, but the site itself seemed to have many issues and take a long time. I ended. Yo getting frustrated after trying to pickuo vehicle after over 39 mins and just went inside.Elisabeth S.
Easy to reserve a vehicle. Quick pickup and drop off.Dellas B.
Staff was knowledgeable, friendly, and just great to work with. Je la recommande fortement.Gus F.
Le client n'a pas laissé de commentaire.Denetra M.
This was the smoothest in & out of any U-Haul ever. They even helped me trace and change a burnt fuse on my turn signal.rickey R.
Good experience overall. Employees were friendly and helpful. Vehicle was clean. Would use the service again.Jeremy F.
Nothingâ€¦the experience was perfect.Lisa W.
Staff was very helpful and friendly for pick up and drop off. Facility is very clean and well-stocked with additional supplies you may need.Cynthia B.
Le client n'a pas laissé de commentaire.Ryan K.
the person who attended us in the rental of the truck very despotic and spoiled.Henry G.
Le client n'a pas laissé de commentaire.Everardo L.
Great staff.....very courteous and helpful. Keep investing in your folks!!!!Valrica D.
Le client n'a pas laissé de commentaire.Tommy T.
Le client n'a pas laissé de commentaire.peter B.
Le client n'a pas laissé de commentaire.Robiul I.
I had no issues. Pulled up and the employees unhooked me and the interaction lasted less than 3 minutes.Raymond H.
Great service!!!Frances B.
Requested a month in advance pickup and drop off locations that were within 5 minutes of old and new home and was given no indication until the night before the move that I would not be able to use those locations. Instead I had to drive 45 minutes each way to pick up, and 15 each way to drop off my rental, despite much closer locations. I planned in advance to avoid this since I am 9 months pregnant, and was completely caught off guard and had to rearrange my schedule 12 hours before my move.Rachel T.
Needed a deeper drop hitch but the one sold to me worked. Still the employees were very helpful.Joseph K.
Clearly enumerate drop off locations. "Equipment" is not the same implication as "Truck" and this was never explained.Ramon T.
This location made it all very easy! The U-Haul reps loaded and unloaded the trailer for me and made sure that I understood how to do it should the need arise. They were personable and seemed to be happy employees. And when I had to extend the rental by a day, it only took about 20 seconds, as they cross-referenced my phone number to the rental agreement. He was done extending the rental before I even finished asking. Again--very pleasant experience. The only thing I would change is to move them closer to me!James B.
Le client n'a pas laissé de commentaire.James F.
Excellent customer service, very professional, experienced. I really liked a lotnadiaMarcolla M.
Le client n'a pas laissé de commentaire.Jim B.
The equipment met our needs perfectly.Thomas L.
Le client n'a pas laissé de commentaire.Sheldon B.
Le client n'a pas laissé de commentaire.Tim H.
Great on site help and service!Orlando L.
The original location that I was supposed to pickup at, Jones Snow Plow in Alexandria, VA sucked! This reflects poorly on Uhual!Jeremy B.
Le client n'a pas laissé de commentaire.Dan C.
Le client n'a pas laissé de commentaire.FRANKPAUL R.
I barely had gas when I picked up the truck. I was told that I could fill it up and I would be refunded upon return. I did not receive any refund and turned the truck in with over 1/2 tank of fuel.Sheri F.
The truck was rough. It felt like it was 20 years old. The steering was loose. The door didn't shut without slamming it super hard.Paul G.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Cassandra K.
The team working at this location are excellent and fun too work with. Very customer friendly!!Robert S.
Le client n'a pas laissé de commentaire.MARIATERESA Z.
Nothing. Service was helpful, honest and did a great install. It felt like family.Steven S.
Not much. Kelsey was awesome on the phone and in person.William S.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.brandon S.
Le client n'a pas laissé de commentaire.Lin L.
We have always had a great experiencw when renting from this location. Great, friendly staff.David M.
Le client n'a pas laissé de commentaire.Ramon H.
Le client n'a pas laissé de commentaire.John N.
Le client n'a pas laissé de commentaire.WILLIEEDWARD L.
Le client n'a pas laissé de commentaire.Laura M.
Le client n'a pas laissé de commentaire.Maria G.
Please, please, please............ WASH THE WINDSHIELD - both INSIDE and outside!! WTF!! People using these vehicles would rather WIPE the condensation from the inside - smearing the moisture around than let the A/C or defrost work. Now, when there is a SUNNY day - ALL I SEE IS THE SMEAR MARKS!!! You have no problem faulting us for the slight imperfection - yet you can't maintain a simple interior? Com'on....... Please Dumfries Rd, MANASSAS, VA - you can do better!!!James F.
Do not need to do anything different. Everything was outstanding - the service and availability of the equipment. Quick check-in and check-out.Dellas B.
Great customer service--professional and efficient Vehicle was solidFelipe O.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Jeffrey M.
Le client n'a pas laissé de commentaire.REGENA W.
Very quick and effortless process.James K.
Le client n'a pas laissé de commentaire.Stephen T.
Le client n'a pas laissé de commentaire.teri B.
Le client n'a pas laissé de commentaire.Terry L.
Le client n'a pas laissé de commentaire.John N.
Le client n'a pas laissé de commentaire.Julio M.
Le client n'a pas laissé de commentaire.GEORGEGREGORY N.
The truck had a lot of miles on it and the ignition switch failed while I was getting gas. However, the staff gave me the number to the roadside assistance and they were able to get it started again after a three hour wait. Josh the manager gave us a discount.JAMES H.
Le client n'a pas laissé de commentaire.Alex P.
You can not do anything to improve this business. Everyone is so polite,courtious and everything just ran like a smooth clock.Phillip S.
Le client n'a pas laissé de commentaire.Glenn S.
Le client n'a pas laissé de commentaire.BALAJI R.
Make sure everything works BEFORE you rent it. It's NOT my job to figure out why something (in this case, a door) isn't working!Robert W.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Erven L.
Le client n'a pas laissé de commentaire.William C.
Nothing the people I talked to did a great jobJames V.
Le client n'a pas laissé de commentaire.Rebecca T.
Absolutely the best experience by far!DereknDebbie A.
Facilities met our needs.michael m. | Expérience générale
I was very please with how the staff made everything very easy to setup a vehicle and storage unit. Très sympathiques et professionnels. Will definitely use them again.william m. | Premières impressions
Le client n'a pas laissé de commentaire.Nicolette W. | Expérience générale
I've had a storage unit at Dumpries for years. The staff is always nice and helpful. My rating applies only to this location. I've had units at other locations that weren't good.SUSAN S. | Premières impressions
I couldn't have found a better place to done business with. Outstanding employees, extremely personable and helpful. Thanx again gentlemen for all your help.ALAN S. | Premières impressions
The service I received was polite, prompt, courteous, and respectful. I would absolutely recommend this location to anybody in need of vehicle rental or self storage in and around Manassas...STEPHEN MATTHEW W. | Premières impressions
Le client n'a pas laissé de commentaire.preston h. | Expérience générale
The young man's name was Mason whom I came into contact with to get a storage unit.The process was systematic from start to finish with him. He was quick, efficient, informative, and courteous. An absolute professional !!shane C. | Premières impressions
Le client n'a pas laissé de commentaire.OTY M. | Expérience générale
Le client n'a pas laissé de commentaire.Evangela W. | Expérience générale
Le client n'a pas laissé de commentaire.John B A. | Expérience générale
Le client n'a pas laissé de commentaire.Chris H. | Expérience générale
Great would go back again Kelsey is the best she is the greatest manager I've ever seen in a business she will work with you she will help you out the best she can!!!Thomas C. | Expérience générale
Well run, efficient, and clean! Couldn't ask for a better facility!KATHRYN SCOFIELD L. | Expérience générale
I have had my unit for 3 years and I have never had any issues with my access or anything else. Great experienceMickel C. | Expérience générale
Your company put my signature on a wrong document and is now screwing me over. Had me sing a small screen that was only supposed to be for me to be able to access someone else's unit but instead you put me down as the owner of the unit. Now the person that was the actual owner is getting away without paying for all of the late fees. Even her family has tried to call and tell you guys that you are charging the wrong person. Thanks for screwing an innocent man who is struggling with his own stuff.Keith P. | Expérience générale
Le client n'a pas laissé de commentaire.TAE-SEOK C. | Premières impressions
Le client n'a pas laissé de commentaire.ebonee s. | Expérience générale
Staff was super helpful and friendly!Edwin S. | Expérience générale
Le client n'a pas laissé de commentaire.Charis k. | Expérience générale
I posted my move out date over a week before the 3rd the day I got a rental was the date I moved out. Please correct the date. It would have been the day after before I did all the filingKenneth S. | Expérience générale
Le client n'a pas laissé de commentaire.terri h. | Expérience générale
Le client n'a pas laissé de commentaire.scott j. | Expérience générale
Staff always friendly and helpful. Auto pay worked very well. Always had notice of a payment collection. Storage unit itself was always clean. No sign of bugs or mice ever. Hallways always clean, floors shiny, lighting good, signage good to direct you to elevator. Elevator never out of commission. Would be my first choice if I ever have need for storage facility again!Kenneth S. | Expérience générale
The staff was amenable to my needs respectful of my current handicaps, age and very patient overall.Sanford W. | Premières impressions
Le client n'a pas laissé de commentaire.Natalie D. | Expérience générale
Pleasant staff.Larry P. | Premières impressions
Le client n'a pas laissé de commentaire.AUSTIN R. | Expérience générale
Le client n'a pas laissé de commentaire.JOSAPHP V. | Premières impressions
Le client n'a pas laissé de commentaire.Joy B. | Expérience générale
I Love all the employees and they were well respectfulPamela W. | Expérience générale
Not only did they handle everything for me, but they even cut my lock with bolt cutters when I lost my key. Thank you very much!Robert C. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew W. | Premières impressions
Kelsey was amazing in every aspect. We had a blow out on the highway and she checked on us to make sure everything was great. She was also helpful when checking into the storage unit. She is efficient, pleasant and definitely and asset to the business.Detra H. | Premières impressions
Staff very friendly and helpful.Edwin S. | Premières impressions
Le client n'a pas laissé de commentaire.Ed B. | Premières impressions
Storage unit is spacious and clean. Security is excellent and the elevator is most convenient.Corey P. | Premières impressions
Outside of my own mistakes, U-Haul was very useful and patient with me due to purchasing a unit way too smalldanitra L. | Online Move In
Le client n'a pas laissé de commentaire.Irvin M. | Expérience générale
Le client n'a pas laissé de commentaire.John H. | Premières impressions
The staff was super helpful, and moving in was a breeze! The carts were a huge help. The facility was super clean and well managed. Merci!Emma D. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer S. | Premières impressions
Le client n'a pas laissé de commentaire.Lee H. | Expérience générale
On issue is that when the rental payment did not come out of my account someone should have called and confirmed the account. Because the card expired no one called and I was billed extra money. That makes a difference when this was paid on time for the last several years.Helen S. | Premières impressions
Mercijamara t. | Premières impressions
gracias muchas gracias y que Dios los bendiga graciasREYNALDO F. | Premières impressions
Le client n'a pas laissé de commentaire.Trudy C. | Premières impressions
The manager and her office agents are Great attentive And decisive in their actions ! You will be treated and respected in the manner that a customer should and as a customer you should return the kindness and respect. Have used the storage Twice and every time I rent a Truck I use the same location. All of this just for the service and attention I will receive ! Excellent staff can't express my satisfaction with this location.CRAIGJOVI B. | Expérience générale
Le client n'a pas laissé de commentaire.MATTHEW C. | Expérience générale
Thank you to the staff. Your assistance has been great during my stressful time of moving.Karen F. | Expérience générale
Le client n'a pas laissé de commentaire.Stefan G. | Premières impressions
Only because when I called about a bill that I already asked to b close she give hung up on me n I had to wait hours to get in touch with someone else in order to deal with it next time I move I don’t think I’ll b using uhaul after all the problems don’t get me wrong there are a lot of good worker but the bad apples there r that badTiffany A. | Expérience générale
Le client n'a pas laissé de commentaire.Christine K. | Expérience générale
The young man who helped me couldn't have been better.Kevin N. | Premières impressions
My storage experience was excellent. The location is convenient and safe; the facility is light, bright, clean, and climate controlled. The provision and use of the flatbed carts, elevators, double and automatic doors, and the convenient loading platform are of great benefit. The staff was friendly, helpful, and accommodating. Thank you for providing me with excellent customer service during my storage rental.Sondra B. | Expérience générale
I want to acknowledge one of your cleaning staff - Sharon. She always keeps the place clean, is friendly and helpful. I think it's folks like her and the other staff that make this place great - they are the face of U-Haul. This place is very secure and why I won't go to just any storage company. Monitored 24/7 and if there are issues, you are contacted immediately not a few days or weeks after the fact. I will use U-Haul for any future storage needs, the prices are competitive, but the PEOPLE make all the difference. Every time I visit the office I am genuinely greeted not the "oh, hi um, welcome..." and when I have a question it is always answered and the staff has always done their best to take care of the customers.Stephen G. | Expérience générale
Le client n'a pas laissé de commentaire.michael & jacqueline m. | Expérience générale
The staff was amazing and always so helpful.Wendy H. | Expérience générale
Merci!david b. | Expérience générale
The young man who did the check-in was very personable and helpful.Lisa G. | Premières impressions
We were customers there for many years and never had a bad experience. Thank you. Ralph SteenRALPH S. | Expérience générale
I never used the service. I think they had the wrong email, and kept sending me emails. I responded every time that is was not the right email, but no one ever addressed that and they just continued, including the email for the review. I don't think anyone reads their messages.James H. | Premières impressions
Le client n'a pas laissé de commentaire.Kathy C. | Expérience générale
Le client n'a pas laissé de commentaire.Celeste K. | Expérience générale
Always an enjoyable experience using the rentals and products.Susan S. | Premières impressions
Le client n'a pas laissé de commentaire.Aljith C. | Expérience générale
My other visits have been good. This time I visited on a Saturday to get information so I could decide what I wanted to do in my case. The experience was good. I spoke with a male who, I thought, answered my questions. When I returned on Monday the female manager helped me. She gave me very different information from the info I had previously been given. I came back to rent a 5 x 10 unit thinking that the first month would be free. He gave me no other important information. I looked at his badge, probably not shirt. I believe I read "manager" so I was satisfied that I had the correct information. On Monday I was told that to get that deal I needed to rent a "one way" something. It took a while to be told that that meant renting a truck, one way. I am so happy that you sent this request. My interaction with the manager was not very pleasant. I was very disappointed. I told her that her employee did not tell me important info. Although she kinda apologized after I apologized her demeanor was very cool as she sat on her stool and casually took care of me. I was tempted to ask her if she "really wanted my business. I will try not to deal with her on my next visit to your facility. She wasn't horrible just no smile, now interest, no personality. I hope this isn't your best.KAren H. | Premières impressions
Savanna was extremely helpful, polite and professional. Promote now.Curtis H. | Premières impressions
Le client n'a pas laissé de commentaire.Abigail L. | Premières impressions
Very knowledgeable in person staff. The call forwarding portion to other area offsite, was rocky. The information given in general, be it web info or call-center, was spotty and often incorrect. However when in contact with the actual ground crew at pick up and drop off that went away. The employees at the call center were nice enough, however on more than one occasion, gave me incorrect info regarding pick up time and hours of operation. Merci.john s. | Premières impressions
This is the cleanest storage facility I've ever seen. The staff is incredibly friendly and helpful.mike u. | Expérience générale
Storage area always very clean and well kept. Great job by cleaning staff. Will come back again.David f. | Expérience générale
Awesome staff!Esther B. | Expérience générale
Le client n'a pas laissé de commentaire.levi s. | Premières impressions
Le client n'a pas laissé de commentaire.michael & jacqueline m. | Premières impressions
Le client n'a pas laissé de commentaire.Cregg C. | Expérience générale
Le client n'a pas laissé de commentaire.Joy B. | Premières impressions
Friendly , and Very helpfulJeff C. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle M. | Expérience générale
Le client n'a pas laissé de commentaire.Vernon E. | Expérience générale
Really great staff. Super helpfulMelvin J. | Premières impressions
Seamless convenience using U-Box and UHaul Storage. Well done, UHaul!JOHN D. | Premières impressions
We ended up reserving this unit last minute because the place where we had saved originally closed early on Saturdays. And we are so glad we did! The team was so friendly and helpful. Move in was a breeze. Definitely recommend.Brian & Constance M. | Premières impressions
The employees here are always very friendly. Great experience. Thanks!ADAM K. | Premières impressions
Good job Cree-o!Maryann T. | Premières impressions
Everything went very smoothly! I was impressed by the facility, and all of the employees were friendly and helpful. A huge improvement over other storage facilities I've used!Alison L. | Premières impressions
Staff is very helpful.Margaret S. | Premières impressions
!THOMAS L. | Expérience générale
U-Haul staff was very helpful and accommodating. Je les recommande fortement.madison f. | Premières impressions
Good business. I was there for almost ten yearsREGINALD MOURNING C. | Expérience générale
Very helpful and friendly staff!THOMAS L. | Premières impressions
Excellent staff!Kristin J. | Expérience générale
I really like the facility.Maria Z. | Online Move In
OMG! Excellent customer service with all workers at all times! The most incredible place to do business for storage and moving. I'm totally impressed!Vanessa G. | Expérience générale
I changed payments before the due date however company double dipped and took two payments.Debra T. | Expérience générale
Staff is very friendly, helpful and professional. Made all our moving needs easyRoy D. | Expérience générale
MerciTerence R. | Premières impressions
Staff very helpful and courteous. Set-up for truck rental drop o8is very inconvenient for storage users.DEBRA DAVIS A. | Expérience générale
.....Kris M. | Expérience générale
Great service. Great experience.Jose B. | Premières impressions
s/oFrank M. | Expérience générale
Staff very friendly and helpful.ANDRO B. | Expérience générale
It is the best U-Haul facility I have ever used!! And this is our 4th time!!William L. | Premières impressions
Excelent SMirian E. | Premières impressions
Excellent service à la clientèle. Friendly people. Awesome locationYao B. | Expérience générale
The manager was always helpful!Jennifer P. | Expérience générale
Excellent service, knowledgeable staff and a clean facility!David K. | Premières impressions
I met a Great Crew of Folks who assisted me with my 1st time using their Climate Control Storage. Thanks Again, Frank MorganFrank M. | Premières impressions
Easy rental process and friendly employees!andrew h. | Premières impressions
I was so glad to have been able to find a storage unit at the place I rented the moving van. thank you for being there EugeneEugene M. | Expérience générale
Facility was clean and very well maintained. Staff was friendly and helpful when encountered. Good facility.Nancy C. | Expérience générale
U-Haul thank you for all your love and compassionate help at the time it was neededMargaret S. | Expérience générale
Without question, the best experience we have ever had with this company. The manager helped us tremendously with all of the multiple supplies we purchased, exceptional leaderRoy S. | Premières impressions
Moved an entire house to storage while waiting on our new home. Great facilities; climate controlled and secure. Only construction comment - I ended up with 6 units.- separate accts. Billing clunky.John G. | Expérience générale
I really appreciated the customer service at U-Haul Moving and Storage of Manassas. They were incredibly kind and helpful!Jalaine M. | Premières impressions
Staff was great and very pleasant. Thank you!!JOSEPH B. | Expérience générale
Friendly knowledgeable staff, good hours to access your storage unit. The storage unit is well kept and offers good lighting and security. I would recommend U-Haul for your storage and hauling needsStephen G. | Premières impressions
The young lady that helped me was wonderful. She went above and beyond. I wear oxygen and she was knowledgeable, thoughtful, and assisted me with a unit near an elevator. Great experience.Christine K. | Premières impressions
A good experience.Lindsey O. | Expérience générale
Everything went fine. The staff were very helpful.Karl D. | Premières impressions
Sherie was awesome! She helped me get my unit set up over the phone and was very accommodating! Everyone at this location has been great answering all of our questions!Adrienne b. | Premières impressions
Great Customer support!Victor F. | Premières impressions