Customer Reviews for U-Haul Moving & Storage of Maplewood

Évaluation :

1

Truck battery died right after getting it, the 26' truck had an alignment issue so shook the whole time. We thought we left our garage door opener in the truck so called the morning of 1/22 @930am and asked if they had found our garage door opener in there and got hung up on and they even took down my name to look up what truck we rented and they didnt even bother to call back after hanging up on me. Very disappointed because we have rented from this location several times. Poor attituded employees.

Évaluation :

5

I’m sooo sorry I wasn’t able to maintain my storage I’m sad about loosing my belongings but it just had become a bit much bill wise but overall I really appreciate you guys sooo much

Évaluation :

5

staff very nice and friendly

Évaluation :

5

Location not easily accessed.....but you already know that

Évaluation :

5

Have used this site before and have always found the staff friendly and helpful.

Évaluation :

1

Have real people working. Remote is dumb and unnecessary.

Évaluation :

5

Very courteous and have always been very helpful.

Évaluation :

5

George at the front desk made moving on a 5 degree weather day a little less stressful.

Évaluation :

5

Nothing. Staff was very helpful and efficient.

Évaluation :

3

Well I wasn’t planning on driving 30 min away from where I initially requested to drop off was Bloomington, MN

Évaluation :

3

Over all the U Haul experience was very frustrating. We reserved a trailer in Inver Grove Heights-close to our home. At 6:34am the day of pick up we are notified Pickup is in Maplewood. I work in Bloomington across town. Facility was ok. Called corporate at 7am and told by Matt I could pick up trailer in Bloomington. He was wrong. According to Mandy-not very customer oriented, that Matt cannot change locations due to hundreds of trailers around the country. My closest alternative trailer was in LeSuear-really? The drop off in Naples was terrific.

Évaluation :

1

False advertisement!! $19,95 plus tax plus insurance and the small little fee which I knew but it ended up to be $100 for only 4 hours. I even pumped gas into the uhual! If I knew it was gonna cost that much, I would have never pump gas into it. Save me 10 bucks to pay for what they charged me.

Évaluation :

2

App is terribly slow and buggy. You can't pre-complete anything on the app. You have to wait in the parking lot. Then I went in to get the keys and it took 10 minutes for someone to show up. The return process is garbage too. The app is terrible, slow, and the key return is not user friendly. There's a little tab you are supposed to pull to open and it is not evident. Almost went home with the keys as it was after hours. All in all, I don't blame the staff at the location, I blame corporate U-Haul and their non existent user experience team. Feels like upper management half baked a product and pooped it out to the stores. Use your own UX before releasing it. Hot garbage….

Évaluation :

4

I would have rated it higher, but it is winter and the passenger window was left open an inch after the last user. Also, I started driving out of the U-Haul lot and the rolling door was left completely open. I didn't think I should have to make sure this was closed before I left the lot. Overall, the staff was helpful and professional.

Évaluation :

5

The manager and All the team were efficient, help and displayed an excellence that is so difficult to come by these days. I felt as if my purchase was important and my business was appreciated. I would recommend this location to friends, family and professional clients.

Évaluation :

4

The truck had an exhaust leak below the cab that let fumes into the passenger compartment

Évaluation :

1

I reserved a cargo van. The woman running this location must frequently call in sick, as the employees were verbally frustrated and putting out fires of hers. Upon arrival, the van wasn't there. They "upgraded" me to a 10 ft truck, which was advertised at the same rate as the cargo van, but it has poorer fuel economy and is much more difficult to maneuver. The truck had jumper cables in it, the window advertising, and McDonalds wrappers in the door.When I received the emailed receipt, I was informed that I was charged $17 for an 8th of a tank of fuel despite the fact that I paid for gas down the road to make sure not to be charged. I called, and when they checked, they said I was correct, but offered no confirmation of a refund. As it stands, my card shows the balance of the receipt with a $17 charge for gas. I'm mostly upset with the extra charge on gas-I'm struggling financially, and spending $11 for gas down the road and then another $17 because of UHaul's mistake means I'm on the hook for $28 for an 8th of a tank of gas. Seventeen dollars is less than a rounding error for this branch of U-Haul's day, but it's a couple of meals for me.

Évaluation :

4

Christopher was a great help getting me checked in, hooked up and out the door!

Évaluation :

5

Everything was good

Évaluation :

5

Nothing, everything was great!

Évaluation :

5

Everything was first rate including the support staff who went above and beyond!

Évaluation :

5

The guy that helped me was very professional. I'll be back.

Évaluation :

4

I'm wondering when the charge for contract 18016214 will be charged to my credit card. I rented the truck 12/15/24, returned it after closing, and haven't seen the charge on my credit card as of day end 12/16/24 though I've received a lot of emails with confirmations, a receipt, etc. All the emails are confusing and I'm wondering if I did everything required to call everything all done. Please let me know at shanenswanson@yahoo.com.

Évaluation :

5

Nothing. Crew was very friendly and helpful.service was quick and efficient. I was very pleased with the experience.

Évaluation :

5

All good

Évaluation :

5

guys asked good questions I didn't think of, like the blankets to protect the furniture during the haul. THX!

Évaluation :

5

Great service. Quick and easy.

Évaluation :

5

Great job. Very professional and quick service.

Évaluation :

3

I was charged for gas and I brought it back just like I got it on the mine .

Évaluation :

3

Staff was great, they were friendly and helpful. The trailer i got looked like it had been swept but maybe done when wet, there was a white and gray powder that was just smeared around. Tracked on my shoes into the house and all the way to the trailer. Even with this experience i would go back because the people were very nice

Évaluation :

5

Bryant H. called out to me to inform me that there was a vehicle after all that I could rent after I was initially told by another employee that there was not one available for me to rent. Thank You Bryant for being a DIFFERENCE MAKER !!

Évaluation :

5

The service was efficient and attentive. I can't think of any improvements to suggest.

Évaluation :

2

Dented up trailer in overall poor shape. Was charged a $25 cleaning fee for no explained reason, I have pictures when I dropped it off it was clean

Évaluation :

5

Best customer service :-)

Évaluation :

3

Fix the truck fuel gage, I was charged 2gal of fuel when I've told the staff the issue. The gas handle had clicked not once but three times, but the fuel gage was still setting at 3qt full. He told me it was ok to leave as is.

Évaluation :

4

Personal and process very professional and helpful

Évaluation :

5

Helpful and kind staff. Made the whole process easy.

Évaluation :

1

We did online check in and followed directions of getting the key. There was no key in the lock box. Went inside to get help, there was an African American worker he was helping someone else … the owner came in and helped me. He had a name tag that said owner. Both of these two people had very rude attitude. He said what can I help you with? I said we rented a uhaul and followed the online directions and there was no keys in the lock box. The African American worker cut me off and said, well they just walked up the the building and did their reservations so there wouldn't be no keys. You have to do that days ahead. I replied that I reserved the truck a few days ago. The owner and the other worker were super rude and have bad attitudes and customer service. But when we returned the truck there was an Asian worker and her was very nice to us

Évaluation :

2

I made a reservation for a small open trailer with ramp for $24,95 that was showing as available online. When my husband went to pick it up it was not available and was given a bigger trailer for $34.95. They should have honored the price of $24,95 because we did not need a bigger trailer. They even have a pop up during the online reservation that they give $50 if they do not have the trailer available when you show up. We would not claim that $50 but at least honor the original price, it was their problem that they did not have the trailer as the website was showing.

Évaluation :

5

Make sure you send them to see Charles on cty rd B,he knows what professionalism looks like & we see it through his actions.

Évaluation :

4

Very helpful young man at this location

Évaluation :

5

Smoothest process of returning the rental equipment.

Évaluation :

3

Getting into your lot could be easier other than that..it was good customer service. Straight up

Évaluation :

5

This location is just excellent! Great staff, absolutely will recommend this location to anyone.

Évaluation :

3

On pickup, we pulled out of the lot and realized the check engine light was on, so turned around, drove back, then waited about 15 minutes for another truck. Would have been nice if that had been checked prior to us taking the truck. The people working there were super nice, though. When I called to extend the reservation, the person helping me was not nice at all. So I went online to extend the reservation and didn't have a problem with extending it.

Évaluation :

5

Great service. The guys at UHaul on White Bear Ave are friendly and extremely helpful. Great experience. I will be back and I would recommend u haul to anyone

Évaluation :

5

George W was excellent. He was very efficient. He kindly showed me how to unhook the trailer (if our move took longer and we ended up returning the trailer after close). The trailer gate was best I've ever used; it lowered slowly and laid flat. My brother-in-law and my nephew both commented how nice the gate worked. Thank you for helping make the move an easier day.

Évaluation :

5

Not really anything it all went good

Évaluation :

5

Bryant was excellent with his customer and was very helpful thanks for your excellent customer service

Évaluation :

5

Jada great a storage experience! Thank You!

Évaluation :

4

Pricey but very satisfied

Évaluation :

5

Awesome storage facility!

Évaluation :

5

George was very helpful and very accommodating. When the lights from my vehicle weren't working for the trailer, after I got home, disappointed of course, I called and spoke with George, and he was willing to swap the trailer for a 10' truck. I was very relieved that I would be able to move my stuff into storage that day. George also was working by himself when I arrived just before 1030am which was my pick up time, and there were about 4 customers in front of me. One suggestion I would make to your website is to CLEARLY state that you do not accept CashApp or any other prepaid card, and that it must be either a credit card or a card with a major bank.

Évaluation :

4

The access directions on the outside of the facility were not clear.

Évaluation :

5

All the guys did an amazing job! Pleased with the service I was given

Évaluation :

5

The staff at Maplewood U-Haul was amazing. They were very patient with my questions and extremely helpful in getting us in to the storage unit, returning of the trailer, and emptying and vacating the unit. Very good service.

Évaluation :

1

I have rented and had storage with these people for tha past 6 months. I was told that I would get partial payment back for my storage unit, didn't happen and I need that money. I was also told by owner that upon renting the U-Haul which I had a deposition that I could pay cash. They denied me when I went in. I want my account credit back half of December for storage rental and some compensate for being lied to. I will make this public if it does not happen!

Évaluation :

5

Great service

Évaluation :

1

The people were wonderful and super helpful, but I will never recommend U-Haul to another person looking for short term storage. I paid for a full month 2days before I moved out. I talked to the office and U-Haul's policy is to NOT REFUND ANYTHING. Absolutely ridiculous that I paid for a month and moved out a few days later with no prorated rate. Never again.

Évaluation :

5

Bryant was so helpful and patient throughout the entire process. He is a great staff member and made check in super easy!!

Évaluation :

2

First off, my first truck was dirty, still had someone else's garbage left behind, my second truck had a leak and it was raining so my belongings got wet and last but not least, my storage was not what I requested - I received the smallest unit you had for my one bedroom apartment which let me having to find additional places to store the rest of my belongings - 2 separate places. Placed a call to HQ and no one has followed up. Additionally, I was just charged 200 for a truck that was 30 plus mileage - I only went from St Paul to Bloomington and back. I would like someone to follow up.

Évaluation :

5

They were very helpful. Just one thing, I understand that it's winter and it's hard to keep up with the snow but the ice in front of the door of the storage is awful. Please put salt or sand down. I made several trips back there and I couldn't stand on it to get my things in the car. Just letting you know. Overall excellent.

Évaluation :

3

Not pleased by the fact that my access was denied at a time when I needed to get to my storage items and had help with me to facilitate moving items. Being denied access was inconvenient, embarrassing and very annoying since my payments were received and cashed. What I can only assume was a clerical/recording error that prompted my denial of access, and required me to come to the facility to prove I had NOT authorized closing my account. George Thompson, St. Paul, MN

Évaluation :

4

Everyone from start to finish was very pleasant

Évaluation :

5

We needed short term storage until we could move into our townhouse. Uhaul gave us a one month free option when we rented the truck.

Évaluation :

4

Staff was excellent I'm very very happy with my visit ! All staff was amazing !

Évaluation :

1

Absolute cluster of terrible to non-existent customer service. They gave me the wrong lock for my "free" month of storage only to return three days before checkout to find other locks on my locker and no one had a key! It took me calling every single uhaul number in existence to get a hold of the marketing company executive assistant who helped me find a way to get their lock off because not one other person gave any kind of a s*** and were not shy to tell you. The marketing company president and gm of the location never even turned up. I will continue to get my experience shared to corporate quality control.

Évaluation :

2

Dirty and you can just pull the "secure doors" open by hand.

Évaluation :

5

I was very pleased with how clean the facility always was. The first couple of years I wasn't impressed with the customer service. You could be in the office and the workers would act like they didn't see you till they wanted to. When working with people an acknowledgment goes along way. The last couple days of cleaning out my unit I dealt with 2 of the workers there. Both were very helpful and nice. One of the gentlemen came off of his break and helped me check out when I had questions about one of the online checkout steps. He then checked me out right in the office. Threw conversation I found out he was the manager and the old staff was no longer there. With the new staff I would totally recommend this facility 100 percent.

Évaluation :

5

The manager at this location is extremely knowledgeable and most of all, polite and helpful.

Évaluation :

5

I have used storages for many years. All of my interactions with the manager and various staff at this location have been very respectful and courteous. Other than the occasional delays due to staffing restraints, they managed to promptly resolve any issue or concern I may have had. The current manager and staff were responsive and they seem to be very dedicated and hard workers, Overall, my experience was very good to excellent. I will continue to do business here and would recommend them to family and friends. Thank you folks and best regards. -Jonathan

Évaluation :

5

Matt runs a good facility has a good staff and demonstrates professionalism and is very customer oriented. I highly recommend this UHaul storage facility. It is the best one I have ever utilized.

Évaluation :

5

Great customer service. Good pricing and deals.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Staff was always helpful and efficient!

Évaluation :

5

This was the best service ever

Évaluation :

2

They called me a week ago, just a few days after I got the unit, and asked if I'd moved out. I asked why they'd assume that and the guy said, "because there's only this round thing left in your unit". Just days after renting the $129 space, the uhaul employees opened my rented space!! I just can't believe it. NOW to the best part. The monthly rental was effectively ended abruptly by uhaul as soon as that Wagon Wheel Chandelier has been moved out. I received half a month and they sent me a move out receipt THAT I DIDN'T AUTHORIZE.

Évaluation :

5

Every one was extremely helpful and professional and courteous my only issue it’s it’s sometimes hard to talk to somebody on the phone but I know everybody’s very busy and not sitting around doing nothing.

Évaluation :

4

Make sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.

Évaluation :

5

This location was dealing with a few issues when we arrived, and they still gave us the best customer service and made sure we could get our stuff unloaded and we’re very friendly and helpful despite the problems they had been dealing with previously

Évaluation :

5

I never had to use a store for my personal belongings before,but if I ever had to again “U Haul” will be the first Storage Facility I’ll choose!

Évaluation :

2

As soon as I dropped my insurance my unit was all of a sudden after a yr of storing my things was infested with mice. I had to throw away my $1000 mattress that I only had for 3 months before I had to store it. The manager was very rude when I told her about that.

Évaluation :

5

Much better now that it’s under new management.

Évaluation :

5

The manager Wendy was very helpful, as well as professional! She helped me so much after a problem in a very specific way that I will definitely do business with this particular store again! I would very highly recommend this particular U-Haul at 2242 White Bear Ave in Maplewood, MN for all your moving needs like the following: storage unit rental, truck rental, supplies such as boxes, and moving labor help.

Évaluation :

3

I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFO

Évaluation :

5

Professional in their attitude

Évaluation :

2

I got charged $20 because the app didn't work for picking up my location when I went to drop the van off. I even called after hours and no one responded. Also got charged $20 for $5 worth of gas. I was too exhausted to fill up the minimal amount as I had worked all day and had a finite amount of time to move heavy and many items only to do it all again the next day. Uhaul shouldn't expect renters to refill tanks. Or at least penalize them terribly when they can't. The space is also too small for 195 a month . When I checked in the clerk only gave me the rental vehicle and didn't notice I was renting a space. I am severely disappointed.

Évaluation :

5

At 1:30 I realized I needed more "room" for my move. Within 30 mins I had left, rented a truck and was back home loading it. Then, the next day I was able to unload the truck into the storage area. Clean, convenient and well maintained. Thank you for solving my moving issues on the fly!

Évaluation :

5

Great storage easy reasonable convenient and safe and helpful

Évaluation :

3

Only had one item. Would have been nice to be informed ahead of time about having to use there "special" locks bc I wanted to use my own for my one item. Too much hassle for me

Évaluation :

2

Confusing service with uhaul. Kept getting sent to different locations. None of their staff was not trained on how to remove our trailer at final stop. My driver had to show him how to do this, and then do it himself. Very odd. Obviously, need to be trained on your equipment. Told me I was at the wrong location. Had me call my insurance agent, then lost all the info. Manager had her put down a fake insurance policy number. Very unorganized, but very friendly. Need training on their equipment. Not professional at all there. Talking about getting high before work. Manager eating while talking at the desk. They all said things, I would not allow in my business. Including the manager. Staff needs to be trained on being professional and organized. We were surprised to find that at Uhaul.

Évaluation :

2

Horrible experience there were rats and cockroaches. A homeless person living there and the manager is absolutely horrible would not suggest using this facility.

Évaluation :

5

Just had problem getting through on the phone.

Évaluation :

1

The manager at the Maplewood location was very unprofessional and unfriendly.

Évaluation :

2

The rates are FAR too expensive. $150 for the smallest unit. The facility had a dead animal smell that was nauseating just to be inside.

Évaluation :

5

Very hard working staff

Évaluation :

5

I think the rental of space has become way too expensive. And there were mouse droppings in our rental unit. I had to put in Mouse Magic pouches to get rid of them.

Évaluation :

3

Door system was confusing and not explained at the beginning. Short staffed during busy days and had to wait in line for long periods of time.

Évaluation :

5

Jamie does a great job as the manager there

Évaluation :

5

Manager super nice ! No bugs or rodents in my stuff .yes expensive but it's worth it ...

Évaluation :

3

Awesome people

Évaluation :

5

They were very helpful...

Évaluation :

3

The manager was very helpful and understanding

Évaluation :

5

There were many mouse terds in the storage unit that I noticed when I was moving out. They did have traps in the unit.

Évaluation :

5

L0ved the staff and friendly service.

Évaluation :

5

It was fine and the people Treated as real good

Évaluation :

5

Uhaul is a great place. The owner was so understanding and sensitive to my situation. The workers were great to. I will use only Uhaul trucks and storage from now on. I recommend Uhaul to everyone.

Évaluation :

5

Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.

Évaluation :

5

People were very friendly

Évaluation :

4

employee was very knowledgeable r/t our service, however, more staff need at this location. waited over a half hour when picking up and returning.

Évaluation :

4

Maplewood U-Haul staff are great, but they are UNDERSTAFFED. Need more staff at the counter. HIRE MORE STAFF.

Évaluation :

3

N.D.

Évaluation :

5

The lady that delivered my uhaul box was unbelievable nice and helpful. I had some issues and I'm really grateful that she was the one delivering it, she was awesome!

Évaluation :

5

I had a great experience with a short-term storage rental at this facility. Merci.

Évaluation :

5

Great people.

Évaluation :