Le client n'a pas laissé de commentaire.David E.
Customer Reviews for U-Haul Moving & Storage of Maplewood
Pour nous contacter
Maplewood, MN 55109
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Earl S.
I was over charge severely customer service was horrible money still has not been refund editThaddeus M.
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.Bill F.
Check engine light was on in the vehicleMichael F.
Easy drop offJeffrey P.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.Jason H.
Le client n'a pas laissé de commentaire.Antonyo F.
Easy check in given the technologyPatrick R.
Great Customer service. Keep up the good work 😃Nicketa W.
DO NOT GET A TRAILER HITCH INSTALLED HERE! They told me 3 hours, after 4,5 hours, job was still not complete and worker left to get his kid- no idea when he would come back and they didn't tell me until I asked for an update. Scheduled another appointment 1 week later to finish the wiring (told it would take about an hour). After 5 hours I called only to be told they didn't have the correct part and would be unable to install the wiring! No apology, no communication about what was going on unless I called, terrible customer service/professionalism with no attempt to improve the situation or make it right. VERY frustrated and still do not have a trailer hitch installed. Do not waste your money here.Brittany O.
Le client n'a pas laissé de commentaire.Kerry R.
Le client n'a pas laissé de commentaire.Stacy S.
Everyone at this location is extremely helpful and friendlyLea A.
The person that helped us was great! We filled the tank and still got charged 3,86 for gas which we filled! What kind of bs is this??? And we were supposed to get a furniture dolly and didnt get one! The lady In front of us had to get her truck. Get your crap togetherDavid P.
Le client n'a pas laissé de commentaire.Kias T.
The staff was friendly and quick.Robert B.
All the guys were respectful and did their job wellBrad N.
Le client n'a pas laissé de commentaire.Daniel L.
Le client n'a pas laissé de commentaire.Charlie L.
Le client n'a pas laissé de commentaire.Brad M.
Le client n'a pas laissé de commentaire.Aubrie Q.
Le client n'a pas laissé de commentaire.Drew H.
When I left U-haul they said the gas tank was full, it was not. I have a picture of it to prove it. I drove 132 miles and had to brink it back on full, I ended up putting20 gallons / 95$ worth of gas in it!!! The truck has a 40 gallon gas tank, If you do the math, I put an extra 35$ in the tank. I want my money back!!!Tim D.
The need for a cord to connect the vehicle light receptacle to the receptacle on the trailer was new to me. Luckily we had one with us so were able to proceed with our rental. if that is the norm, we should've been told in advance.Gary C.
The manager at this location is extremely knowledgeable and most of all, polite and helpful.Linda W. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly G. | Premières impressions
Le client n'a pas laissé de commentaire.giovanni Y.
Le client n'a pas laissé de commentaire.John J.
I rented the truck at 3pm and brought it back 5 hours later. Went to the website to sign the truck in since it was after hours and still got charged for 2 days usage. Also, there wasn't a 2-wheel dolly in the truck box but that didn't matter you still charged me 2 days usage of the invisible dolly as well.Jay B.
Over all goodAbdi W.
Staff were very friendly and did an amazing job helping us out even though they had like 10 different things going on at once. Merci encore!Benjamin W.
Le client n'a pas laissé de commentaire.Tin W.
Le client n'a pas laissé de commentaire.Mary D.
Le client n'a pas laissé de commentaire.Duane K.
Service was great. I seldom say this. Thank you.David A.
The team at this location was incredibly helpful, made the process easy, and ensured that when I left something behind in my rental that I got it back. Would definitely use them again.Kelly W.
Here's the problem. UHaul originally changed my drop from this great one I used twice before to a cleaners (Stoyrich) in a different part of town that was not only closed on Saturdays but had not been a U-Haul station for some time, so I was told. So for an extra hour and a half I waited online with extremely nice person helping me but I shouldn't have needed help because I should have just been returning my truck to where I had asked. I appreciate the apologies that I was given but being told that this has never happened and we don't understand why you are sent there doesn't make me happy. I asked for a credit of something for the inconvenience but was told that's not possible but gosh we're sorry. Any feedback to me would be appreciated. I've been loyal but this was crazy.Chuck R.
The truck had a check engine light on, the right rear tire was well whatever and below safe tread depth. I WAS TOLD FUEL WAS AT 1/8 FULL BUT IF I BROUGHT IT BACK AT 1/4Harold W.
1. Equipment had been returned with a broken electrical cable and it took a while before a replacement was found. 2. Bottom hinge of trailer door was broken. No other ones were availableCristina G.
I was duped with with the speedometers meter reading. I took the truck. To Woodbury to pick up something dropped it at Geneva Oakdale and back. I was charged to have covered 84 miles. And was charged extra $44 dollars of $61.95.charles T.
Le client n'a pas laissé de commentaire.ROBERT B.
Signs showing customers coming south on Whitebear Avenue which building is the main officeharold S.
Shorter wait time to pick up vehicle. The wait time cut into my rental time. Otherwise, honest and transparent transaction. Merci.Kamalesh P.
Seemed short on staff, but did well considering that.JOSEPH H.
I was a bit discombobulated when I arrived and the gentleman who helped me was wonderful.Tammera S.
The gentleman at the desk was very helpful in getting us what we needed even though it was very busy in the store.Jack L.
Le client n'a pas laissé de commentaire.Sue L.
Le client n'a pas laissé de commentaire.MICHELLE S.
Le client n'a pas laissé de commentaire.Sara P.
Le client n'a pas laissé de commentaire.Harold M.
Le client n'a pas laissé de commentaire.Peggy C.
it was very hard submitting the form online once we arrived after hours. You should just be able to put in your location, but the form needed you to figure out how to turn on location services and it just was not working on my phone and took over 30 minutes to eventually try to figure out :/. Was a very big hassle sadly.Clint N.
When a trailer is ordered from one location and the day prior to rental I get a text telling me I have to drive 40 miles round trip more to get omit somewhere else that seems like bait and switch since I was guaranteed a trailer from the place I rented it from.Chad S.
Staff was super helpful!Alan J.
Le client n'a pas laissé de commentaire.Scott A.
The original location I was supposed to pick up the truck was closed and the 24/7 truck was not available so I had to go to a completely different location a very very terrible experience and a big inconvenience!Brandon B.
Pick up the condom in front of the store front. I waited 2,5 hours with 5 people in front of me because an employee called out due to house arrest. The same employee on house arrest had the key to the truck I was renting. Horrible experience.Bria A.
Employees were helpful and friendly.terence S.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Jennifer B.
The young men were effecient, professional, and friendlyJennifer B.
Le client n'a pas laissé de commentaire.Mary H.
Le client n'a pas laissé de commentaire.Michael S.
The computers kept freezing up, the mouse stopped working on one of them and they were understaffed, I was inline waiting for over 37 minutes waiting to be served.Pierre R.
The associates didn't explain anything to my boyfriend about how to drop off the truck and the steps he needed to take to ensure no additional fees. Then we found out that they charged us over $40 in fees for the .. what.. 20? miles we drove to pick up a couch and drop it off at our new apartment because he didn't know to fill up the tank. Then they charged us additional fees for not folding up the pads. Maybe they could be more proactive in trying to help clients not get charged twice as much as they anticipated.Kera L.
While this was close to home for our drop off the area was not kept up very well many screws, pins & general garbage on the ground - not good for tires to * maybe pick up debris*. I know it's an old Goodwill location store, but please clean up the drive area. The guy who helped my hubby back into the parking area for the trailer drop off was nice. This area is off a very busy street so maybe the configuration of the drop site is what makes it difficult.Arthur W.
Le client n'a pas laissé de commentaire.Reed S.
It appears the location is short of staff. The staff working are helpful.Don T.
Le client n'a pas laissé de commentaire.richard A.
Service was great at the pick up. Uhaul asks a lot of the people at the service desk. Too much. They did a great job.Darin H.
We love the sales guy! He's super kind and is consistently professional and helpful.Jess G.
Le client n'a pas laissé de commentaire.Jason P.
The customer gentleman at the counter was working overtime to keep up with the number of customers that were there. He cared a lot, very nice but the location felt very understaffed. Often he was helping 3 people at once. I felt bad for him (and it was his birthday)Greg K.
Le client n'a pas laissé de commentaire.katrina C.
Le client n'a pas laissé de commentaire.Todd R.
Le client n'a pas laissé de commentaire.Kristi P.
Le client n'a pas laissé de commentaire.May Y.
Great service!heather G.
All went very well and according to plan!George S.
Le client n'a pas laissé de commentaire.Ted O.
Le client n'a pas laissé de commentaire.Patrick S.
All of the gentlemen that helped me were professional and knAlex C.
I like that, this location has more equipment than any other uhaul locations I have beenDickson A.
The stars here are the amazing staff. Very helpful, cheerful and take pride in their jobs. Not the closest to us but our first choice due to the great customer service. Merci.rene B.
We love your location - We use you a lot and everything goes great every time.Richard N.
Le client n'a pas laissé de commentaire.ALEXANDER Y.
Le client n'a pas laissé de commentaire.Richard J.
The guys were very helpful which was much appreciated!Grant E.
Le client n'a pas laissé de commentaire.Michelle S.
Le client n'a pas laissé de commentaire.Daniel F.
Le client n'a pas laissé de commentaire.PattyAnn S.
I requested and paid for an Appliance dolly and never received one. Not sure why i was charged from an additional day when i returned it on the day it was due (Saturday).Mike H.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Kisha D.
I reserved a truck for 7am when the building is supposed to open. Myself and 3 other people were waiting at the front door at 7am. I sent a message to the location at 7:10 am to let them know nobody was at the store when I was supposed to open and that it was ten after. The employee did not show up until after 7:20 am, and then seemed to be upset with the previous nights employees as he was having issues finding the truck he was supposed to give me, and then had to redo my order so he could give me a truck that was actually on the lot. Returning the truck I had to wait a while for anyone to come out to inspect the truck, but the gentleman was nice and helpful. Overall, experience was ok.Heather D.
Le client n'a pas laissé de commentaire.Arlene S.
We ordered 6 blankets and did not receive. Also the first trailer we were given was broken (agent didn't figure that out until after it was hooked up) then hooked up a replacement without checking if it was broken on the inside as well. Not well organized. Trailer was fine and return check in was excellent just not the morning pick up.Mary K.
Quick and easy!Jim K.
I have used storages for many years. All of my interactions with the manager and various staff at this location have been very respectful and courteous. Other than the occasional delays due to staffing restraints, they managed to promptly resolve any issue or concern I may have had. The current manager and staff were responsive and they seem to be very dedicated and hard workers, Overall, my experience was very good to excellent. I will continue to do business here and would recommend them to family and friends. Thank you folks and best regards. -JonathanJonathan A. | Expérience générale
Matt runs a good facility has a good staff and demonstrates professionalism and is very customer oriented. I highly recommend this UHaul storage facility. It is the best one I have ever utilized.James K. | Expérience générale
Great customer service. Good pricing and deals.NOEL L. | Expérience générale
Le client n'a pas laissé de commentaire.CHERYL L. | Online Move In
Excellent service à la clientèleERIN W. | Expérience générale
Le client n'a pas laissé de commentaire.Abbey M. | Expérience générale
Le client n'a pas laissé de commentaire.Jade N. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn J. | Expérience générale
Staff was always helpful and efficient!John P. | Expérience générale
Le client n'a pas laissé de commentaire.carol a. | Expérience générale
This was the best service everTyrone F. | Premières impressions
They called me a week ago, just a few days after I got the unit, and asked if I'd moved out. I asked why they'd assume that and the guy said, "because there's only this round thing left in your unit". Just days after renting the $129 space, the uhaul employees opened my rented space!! I just can't believe it. NOW to the best part. The monthly rental was effectively ended abruptly by uhaul as soon as that Wagon Wheel Chandelier has been moved out. I received half a month and they sent me a move out receipt THAT I DIDN'T AUTHORIZE.travis n. | Expérience générale
Le client n'a pas laissé de commentaire.Katherine H. | Expérience générale
Every one was extremely helpful and professional and courteous my only issue it’s it’s sometimes hard to talk to somebody on the phone but I know everybody’s very busy and not sitting around doing nothing.krem N. | Expérience générale
Make sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.karen m. | Premières impressions
This location was dealing with a few issues when we arrived, and they still gave us the best customer service and made sure we could get our stuff unloaded and we’re very friendly and helpful despite the problems they had been dealing with previouslyKayla K. | Online Move In
Le client n'a pas laissé de commentaire.NICETA T. | Expérience générale
Le client n'a pas laissé de commentaire.Sophia M. | Premières impressions
Le client n'a pas laissé de commentaire.John P. | Premières impressions
Le client n'a pas laissé de commentaire.JANET G. | Expérience générale
I never had to use a store for my personal belongings before,but if I ever had to again “U Haul” will be the first Storage Facility I’ll choose!Ticordia C. | Expérience générale
As soon as I dropped my insurance my unit was all of a sudden after a yr of storing my things was infested with mice. I had to throw away my $1000 mattress that I only had for 3 months before I had to store it. The manager was very rude when I told her about that.Missy T. | Expérience générale
Much better now that it’s under new management.Candi H. | Expérience générale
The manager Wendy was very helpful, as well as professional! She helped me so much after a problem in a very specific way that I will definitely do business with this particular store again! I would very highly recommend this particular U-Haul at 2242 White Bear Ave in Maplewood, MN for all your moving needs like the following: storage unit rental, truck rental, supplies such as boxes, and moving labor help.Isabella B. | Expérience générale
I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFOPatricia F. | Premières impressions
Professional in their attitudeJAMES O. | Expérience générale
I got charged $20 because the app didn't work for picking up my location when I went to drop the van off. I even called after hours and no one responded. Also got charged $20 for $5 worth of gas. I was too exhausted to fill up the minimal amount as I had worked all day and had a finite amount of time to move heavy and many items only to do it all again the next day. Uhaul shouldn't expect renters to refill tanks. Or at least penalize them terribly when they can't. The space is also too small for 195 a month . When I checked in the clerk only gave me the rental vehicle and didn't notice I was renting a space. I am severely disappointed.Kathy H. | Premières impressions
Le client n'a pas laissé de commentaire.Shaquil A. | Expérience générale
At 1:30 I realized I needed more "room" for my move. Within 30 mins I had left, rented a truck and was back home loading it. Then, the next day I was able to unload the truck into the storage area. Clean, convenient and well maintained. Thank you for solving my moving issues on the fly!AMY H. | Premières impressions
Great storage easy reasonable convenient and safe and helpfulKenneth M. | Expérience générale
Le client n'a pas laissé de commentaire.Celia W. | Premières impressions
Only had one item. Would have been nice to be informed ahead of time about having to use there "special" locks bc I wanted to use my own for my one item. Too much hassle for meSarah B. | Expérience générale
Confusing service with uhaul. Kept getting sent to different locations. None of their staff was not trained on how to remove our trailer at final stop. My driver had to show him how to do this, and then do it himself. Very odd. Obviously, need to be trained on your equipment. Told me I was at the wrong location. Had me call my insurance agent, then lost all the info. Manager had her put down a fake insurance policy number. Very unorganized, but very friendly. Need training on their equipment. Not professional at all there. Talking about getting high before work. Manager eating while talking at the desk. They all said things, I would not allow in my business. Including the manager. Staff needs to be trained on being professional and organized. We were surprised to find that at Uhaul.Holly S. | Premières impressions
Horrible experience there were rats and cockroaches. A homeless person living there and the manager is absolutely horrible would not suggest using this facility.Rachel H. | Expérience générale
Just had problem getting through on the phone.Rita M. | Expérience générale
Le client n'a pas laissé de commentaire.Jenny W. | Premières impressions
The manager at the Maplewood location was very unprofessional and unfriendly.joseph w. | Expérience générale
Le client n'a pas laissé de commentaire.Terryl T. | Expérience générale
The rates are FAR too expensive. $150 for the smallest unit. The facility had a dead animal smell that was nauseating just to be inside.David V. | Expérience générale
Le client n'a pas laissé de commentaire.ABDISAMAD R. | Expérience générale
Very hard working staffkimberley c. | Expérience générale
I think the rental of space has become way too expensive. And there were mouse droppings in our rental unit. I had to put in Mouse Magic pouches to get rid of them.alex g. | Expérience générale
Door system was confusing and not explained at the beginning. Short staffed during busy days and had to wait in line for long periods of time.Ruth Ann E. | Expérience générale
Jamie does a great job as the manager thereevonna g. | Expérience générale
Manager super nice ! No bugs or rodents in my stuff .yes expensive but it's worth it ...marvalyn r. | Expérience générale
Awesome peopleDanielle J. | Expérience générale
They were very helpful...Danielle J. | Premières impressions
The manager was very helpful and understandingChristabel K. | Expérience générale
There were many mouse terds in the storage unit that I noticed when I was moving out. They did have traps in the unit.Tracy S. | Expérience générale
L0ved the staff and friendly service.Patricia S. | Expérience générale
It was fine and the people Treated as real goodNicole T. | Expérience générale
Uhaul is a great place. The owner was so understanding and sensitive to my situation. The workers were great to. I will use only Uhaul trucks and storage from now on. I recommend Uhaul to everyone.Lashea S. | Expérience générale
Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.DEBBIE L. | Premières impressions
People were very friendlyGabriella G. | Expérience générale
employee was very knowledgeable r/t our service, however, more staff need at this location. waited over a half hour when picking up and returning.Dustin James T. | Premières impressions
Maplewood U-Haul staff are great, but they are UNDERSTAFFED. Need more staff at the counter. HIRE MORE STAFF.Frederick S. | Expérience générale
N.D.Amarpreet B. | Expérience générale
The lady that delivered my uhaul box was unbelievable nice and helpful. I had some issues and I'm really grateful that she was the one delivering it, she was awesome!CLORIS S. | Expérience générale
I had a great experience with a short-term storage rental at this facility. Merci.Amy P. | Expérience générale
Great people.Tanzie D. | Expérience générale
The staff went out of their way to make everything easier for us. The manager was traffic and very helpful. Thank you for everything.judith a. | Expérience générale
Jamie is absolutely amazing. Her friendly demeanor and positive attitude made an otherwise painful experience a very good one. Jamie-I will always be grateful for you!Caralin D. | Expérience générale
Fantastic service both on the phone and in-person. Jamie was especially helpful and friendly!Amy P. | Réservation
Great staff! Very helpful and informative!Amy P. | Expérience générale
Very clean and easily accessible.Lisa P. | Expérience générale
The manager, Jamie, was amazing. She made sure I got my boxes when i needed them, even though it was short notice. Less stressful thanks to her.Richard P. | Expérience générale
My U box was lost still not delivered, Was given a credit for a future use should have received refund for the poor service and the waste of my time. Again still have not received my U BoxJoel K. | Expérience générale
Keep doing what your doing.melinda f. | Expérience générale
Very helpful staffTERRY M. | Réservation
Staff was very thoughtful helpful and friendly . storage unit very clean..no bad experience so far... employee made me feel safe.. showed me everything walked over to unit with me ..yes great experienmarvalyn r. | Réservation
The staff was nice, the facility was clean but my belongings were in there for less than a month & there was mice fesces all over my boxes. I was very disappointed.ANNE M. | Expérience générale
General manager Jamie Woody was very unprofessional.Brandy C. | Expérience générale
Staff were friendly and called me by first name that means a lot to meLisa R. | Expérience générale
Very helpful, knowledgeable, and friendly staff. Storage facility was very clean and looks brand new. Like the security system and easy access card.Lisa P. | Réservation
Extremely understaffed - every time I was at the location it was at least a 1hr or longer process to pick-up a ubox or make a purchase etc. The staff was very helpful and knowledgeableBrian M. | Expérience générale
Aucunmelinda f. | Réservation
Awesome staff I had wonderful experience they went above and beyond to help me thank you!Jason I. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!