Customer Reviews for U-Haul Moving & Storage of Maplewood

8693 évaluations

2242 White Bear Ave   Maplewood, MN 55109

(651) 770-3601

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(651) 770-3601

2242 White Bear Ave
Maplewood, MN 55109

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The last time I had used this location, I was very disappointed and was hesitant to use it again ... BUT .. Daquel completely changed that. He was great. He was there for both the pick up and the drop off - and both time the service was prompt, he was helpful and friendly, and everything went very smoothly. In fact, I have never had a quicker return to UHaul - ever!

PAULA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Fonatee Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyson E. 
Évaluation :
5

The only thing I would chat is better location of the truck. It was not at the location it stated in the picture to find the truck

Ia S. 
Évaluation :
4

Nice staff at this location. Returning the equipment was easy.

KENNETH D. 
Évaluation :
1

Charged my card twice. I ended up pay 210,00 $ for my 70,00 $ move. Showed up to get my truck and no one but the hitch guy was there and he couldn't get anyone to come into the store to work and help customers. Horrible experience. If no stars was an option. I would have chosen that.

Amber S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol a.  |  Expérience générale 
Évaluation :
5

Perry (phone reservation assistant) was excellent in helping determine most cost effective truck rental (one-way vs round trip). Cary was friendly, helpful, explained everything well.

Jennifer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYESHIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Iesha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISE M. 
Évaluation :
3

All the guys were very nice and all went well.

LOUIS P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

Front desk and checkout folks were great.

Alexander F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAO V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERY Z. 
Évaluation :
5

It was the best experience I have ever had at a Uhaul location!

brad B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

Every one was great!!

CHRISCELL B. 
Évaluation :
3

Have my reserved equipment at More convenient pickup location. I reserved over a week ahead but had to travel 30 miles to pickup our truck. I drove further to get the truck than the distance we moved. Be more understanding about required moving time required. We had to get the truck, load the furnishings from the condo, be at closing of sale of condo the next midday, then go to closing on house, then go to unload furnishings, then return truck. Uhaul's understanding of time required is unreasonably short. I have used Uhaul several times since 1984 and think you are administratively out of touch regarding customer service. Uhaul is out of touch regarding time to move and too focused on the distance factor. We moved 24 miles but had to have time for cleaning and two closings besides loading and unloading inconvenient pickup and return locations.

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
5

There should be some type of credit for returning equipment early I had returned it 3 days earlier and was told no credit for unused days after I was told by employee that they might.

Javier M. 
Évaluation :
3

Before going to the location I called to verify the trailer was available at the desired location since UHaul has begun the scam where you rent a truck or trailer at one location then you're later told it's not available at the “rented” location so you have to drive someplace else to get what you reserved. This is a horrible practice and has made me make UHaul a “provider of last resort”. When I called to make the reservation your rude “customer service” associate wanted all of my personal information before the jerk would even tell me if the trailer I wanted was available at the location. LET ME BE VERY CLEAR - I HAVE BEEN RENTING FROM UHAUL FOR MORE THAN 40 YEARS AND YOUR TOTAL DISREGARD FOR YOUR CUSTOMER HAS NEVER BEEN WORSE. UHAL IS MY VERY LAST CHOICE WHEN I NEED A TRUCK OR TRAILER AND WOULD CELEBRATE IF I HEARD UHAUL WENT OUT OF BUSINESS. YOU'VE BECOME A HORRIBLE COMPANY TO DO BUSINESS WITH.

DAVID V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard S. 
Évaluation :
3

I made reservation in August for a 10 ft truck at cottage grove location for 9/7 at 5pm. Reservation 82295229. When we arrived we were told there was no truck. They said I was supposed to be notified that morning which I wasn't. We had to drive to u haul on white bear av. A terrible way to run a business. So disappointed. I tried to call Berry Wood manager at this location but phone is never answered. I paid for rental. Jeanne boesel & my son mark boesel drove the truck. I expect compensation for the inconvenience & time lost. Truck was returned last night at 7:30 pm. Only needed it for 4 hours. I'll be waiting for a response.

Jeanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIAN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alysia D. 
Évaluation :
4

Long line to check in caused a delay in our move. But the rep was great.

JOSHUA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
5

Customer service was outstanding. Awesome men. Thank you.

DIANE A. 
Évaluation :
5

Helpful assistance. Clean store and trucks. Wonderful experience.

Richard S. 
Évaluation :
5

Friendly staff, helpful and quick.

Francis M. 
Évaluation :
5

I was waiting inside awhile before being helped but everyone was friendly and professional

Steven W. 
Évaluation :
1

I reserved the can for 2 days sunday to monday. When my uncle has to pick up the can he was told that the can should be back in 4 hours because it is only reserved for 4 hours. The 2-day rental became 4 hours? We have to ask more people to come and help us move. What would have been a smooth moving became a chaotic 1 because of their unprofessionalism.

GLENN H. 
Évaluation :
5

Thanks, good service, no issues at all with the trailer. Really appreciate only getting charged for one day even though we just missed being able to return it last night before closing time.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith D. 
Évaluation :
5

The trailer smelled clean! Never have I picked up a trailer and it smelled clean. It was also very clean on the inside. Staff were friendly and helpful. It was very busy and they did great getting through the line of people fairly quickly. I absolutely LOVED that there was a person to hook it all up and even better to unhook it when I returned it. Other locations I always have to do myself as they have all gone home by the time I return. Extremely pleasant experience. Store was clean and had tons of fun stuff to help with a move.

TANIA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN K. 
Évaluation :
5

I was not supposed to be charged the 20 fee for after hour return . We couldn't get the app to work and the associates n the yard told us we were not going to be charged.

mICHELLE L. 
Évaluation :
5

This was the best service ever

Tyrone F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
1

Very unprofessional and unorganized service.

KATELYN M. 
Évaluation :
5

Super impressed with service, both at pickup and return. First rate location

MARK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAYRAM T. 
Évaluation :
5

Nothing. Both agents I dealt with were pleasant and quick.

Jeffrey R. 
Évaluation :
5

Great experience overall. Truck ran well and the customer service was excellent. The guy even ran the truck over to where I parked my car in the back. I asked another guy a question while doing my walk around inspection. He was extremely helpful. Turns out he's the new manager, with less than a month at that location. Told him that I'd heard about the customer service comments from earlier customers but I'd only experienced great customer service. Even the check-in went well. All in all, a great experience. Definitely use this location again if needed.

FREDERICK M. 
Évaluation :
5

very helpful and friendly service

HARLAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford T. 
Évaluation :
5

S.O.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

My T. 
Évaluation :
5

Busy location, friendly staff. Great moving experience.

Elena G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Just wanted to say that the woman who waiting on me was excellent. I have seen her serval times and she is always very pleasant to work with.

Timothy M. 
Évaluation :
3

Please make the customer parking easy.

BRUK A. 
Évaluation :
3

Caution if rain in forecast! We had our U-Haul overnight, we had rain here and upon opening the truck to unload the next day, many of our boxes were wet a few had collapsed on each other. We had wet furniture, including a nice cherry wood entry table as well as our couch cushions which are now finally dry 2 days later. Thankfully we only had 2 glass containers break. I was told that it would be mentioned to the manager, but the trucks are only water resistant. I have yet to hear anything back from the manager. Not to mention, the truck had an obvious issue with a side flange and a hole in the roof that looked like it was taped with some metallic tape, that the U-Haul return rep and I both looked at. Think twice about U-Haul if it is supposed to rain.

Johnanthan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha C. 
Évaluation :
5

Keep up the good work

KARIM A. 
Évaluation :
5

First time we rented so were unsure what to do. Matthew Allison was friendly, efficient and so helpful. The gentleman who hooked the trailer to our truck was equally wonderful.

JEAN H. 
Évaluation :
5

easy pick up, an return, great staff

JON T. 
Évaluation :
5

What a great rental experience! I've been looking for a truck but may elect to rent instead. The only downside to the entire experience was the return app didn't work. Someone at the site tried to help but was also unable to “share my location”. Suggest instead of sharing location, have a location ID at or on the key drop box. Have the customer upload a picture of the location ID as proof of being at the right location.

LAVERNE LESTER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
5

Smooth handoff.

DENNIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom W. 
Évaluation :
5

Efficient and professional from start to finish

Joseph Z. 
Évaluation :
5

The guys where excellent gentlemen help and answered all my questions

Kathleen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
4

Easy drop off even though the store appeared to be busy.

NICHOLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
2

They called me a week ago, just a few days after I got the unit, and asked if I'd moved out. I asked why they'd assume that and the guy said, "because there's only this round thing left in your unit". Just days after renting the 129 $space, the uhaul employees opened my rented space!! I just can't believe it. NOW to the best part. The monthly rental was effectively ended abruptly by uhaul as soon as that Wagon Wheel Chandelier has been moved out. I received half a month and they sent me a move out receipt THAT I DIDN'T AUTHORIZE.

travis n.  |  Expérience générale 
Évaluation :
5

Meng Yang was great, he was there when I picked up and dropped off. He was the only employee i seen there and he was working his butt off! Give that guy a raise!

Tyler M. 
Évaluation :
1

They had the vehicle all the way backed up and touching a cement barrier so I couldn't look in the back. They didn't give me the appliance dolly I ordered and I couldn't check because of the barrier. I went in to ask if I could upgrade and he immediately said no, there's nothing. When I went back in to get my key after check in on my phone, someone was checking in and got a truck right then and he "couldn't believe she got one right then" when all he had to do was look in the system to see if I could upgrade and it would've been mine. When I got to my place and noticed no dolly, I called THIRTEEN times and they never answered or they hung up over and over. I called the corporate 800 number and they couldn't get ahold of them either. WORST place to get a truck.

Crystal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
5

Great customer service, quick turn in,

Cathleen H. 
Évaluation :
4

Driveway and parking area a bit split up, maybe a map to show easiest way around lot. Couple more minutes to review trailer instructions, how to backup with surge brakes. Everyone very pleasant and helpful

MICHAEL B. 
Évaluation :
1

Communicate clearly to customers about the lack of commitment in providing available trucks to customers. It's extremely frustrating when you book a truck a month in advance and u-haul does not have one available and there is nothing they can do.

JOSEPH O. 
Évaluation :
2

The interior was sticky and I felt gross sitting inside. Also, I was dropping the truck off after hours, so there was supposed to be a checklist of things I needed to do before putting the key in the drop box. The first step was to have my phone verify my location to make sure that I dropped it off at the same place, but it kept saying that it could not receive my location, so I couldn't do the rest of the checklist. I tried what the help button suggested and made sure in my settings and apps themselves that it would allow all my apps to use my location. I even used a different browser to make sure it wasn't just Safari, but it kept saying that it could not verify my location. After 20 min of trying, I locked up the vehicle and put the key in the deposit. On the bill I was charged 20 $because I couldn't go through the checklist… It's rather frustrating when you can't do something, and it's not my fault, and then get charged for it.

Cody H. 
Évaluation :
4

Very helpful staff. Courteous and professional. I had a good experience.

GARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim D. 
Évaluation :
4

Maybe have a line for pick up's and a line for drop off's, the place is always busy.

darrin W. 
Évaluation :
5

Truck sakes badly on the highway.

Gerald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
3

Charge was too much

JULIAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd T. 
Évaluation :
5

Always great service.

FERID G. 
Évaluation :
5

N.D.

Genzeb T. 
Évaluation :
5

Kevin (the owner) was amazing to work with. He was very professional and service oriented.

Chris T. 
Évaluation :
5

I've now had two trailer hitches installed at this location and it's been a perfect experience. Friendly, prompt service.

Tina L. 
Évaluation :
3

I waited over a half hour to pick up my truck. I was there at 8:10am. I didn't get up to the counter till 845

Shirley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine H.  |  Expérience générale 
Évaluation :
5

Everything was perfect. Kevin was communicative, even calling me 2 weeks before the appointment to tell me he could get a different hitch of the same quality for 80 $cheaper. I got good reminder texts and Kevin was waiting when i arrived for the appointment. He took me to my car and talked to me about what I could expect. The whole job was done in about an hour and checkout was quick and easy. Such a great experience.

Cathy H. 
Évaluation :
5

The gentleman running this store is excellent and knows what he is doing. I rented twice that week from that location and he got me out of there very quick.I'm a driver with a nation wide van line and rent your trucks everywhere and this isn't the usual experience. Thanks

Eric B. 
Évaluation :
5

Every one was extremely helpful and professional and courteous my only issue it’s it’s sometimes hard to talk to somebody on the phone but I know everybody’s very busy and not sitting around doing nothing.

krem N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL S. 
Évaluation :
4

Make sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.

karen m.  |  Premières impressions 
Évaluation :
5

This location was dealing with a few issues when we arrived, and they still gave us the best customer service and made sure we could get our stuff unloaded and we’re very friendly and helpful despite the problems they had been dealing with previously

Kayla K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICETA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET G.  |  Expérience générale 
Évaluation :
5

I never had to use a store for my personal belongings before,but if I ever had to again “U Haul” will be the first Storage Facility I’ll choose!

Ticordia C.  |  Expérience générale 
Évaluation :
2

As soon as I dropped my insurance my unit was all of a sudden after a yr of storing my things was infested with mice. I had to throw away my 1 000 $mattress that I only had for 3 months before I had to store it. The manager was very rude when I told her about that.

Missy T.  |  Expérience générale 
Évaluation :
5

Much better now that it’s under new management.

Candi H.  |  Expérience générale 
Évaluation :
5

The manager Wendy was very helpful, as well as professional! She helped me so much after a problem in a very specific way that I will definitely do business with this particular store again! I would very highly recommend this particular U-Haul at 2242 White Bear Ave in Maplewood, MN for all your moving needs like the following: storage unit rental, truck rental, supplies such as boxes, and moving labor help.

Isabella B.  |  Expérience générale 
Évaluation :
3

I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFO

Patricia F.  |  Premières impressions 
Évaluation :
5

Professional in their attitude

JAMES O.  |  Expérience générale 
Évaluation :
2

I got charged 20 $because the app didn't work for picking up my location when I went to drop the van off. I even called after hours and no one responded. Also got charged 20 $for 5 $worth of gas. I was too exhausted to fill up the minimal amount as I had worked all day and had a finite amount of time to move heavy and many items only to do it all again the next day. Uhaul shouldn't expect renters to refill tanks. Or at least penalize them terribly when they can't. The space is also too small for 195 a month . When I checked in the clerk only gave me the rental vehicle and didn't notice I was renting a space. I am severely disappointed.

Kathy H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaquil A.  |  Expérience générale 
Évaluation :
5

At 1:30 I realized I needed more "room" for my move. Within 30 mins I had left, rented a truck and was back home loading it. Then, the next day I was able to unload the truck into the storage area. Clean, convenient and well maintained. Thank you for solving my moving issues on the fly!

AMY H.  |  Premières impressions 
Évaluation :
5

Great storage easy reasonable convenient and safe and helpful

Kenneth M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia W.  |  Premières impressions 
Évaluation :
3

Only had one item. Would have been nice to be informed ahead of time about having to use there "special" locks bc I wanted to use my own for my one item. Too much hassle for me

Sarah B.  |  Expérience générale 
Évaluation :
2

Confusing service with uhaul. Kept getting sent to different locations. None of their staff was not trained on how to remove our trailer at final stop. My driver had to show him how to do this, and then do it himself. Very odd. Obviously, need to be trained on your equipment. Told me I was at the wrong location. Had me call my insurance agent, then lost all the info. Manager had her put down a fake insurance policy number. Very unorganized, but very friendly. Need training on their equipment. Not professional at all there. Talking about getting high before work. Manager eating while talking at the desk. They all said things, I would not allow in my business. Including the manager. Staff needs to be trained on being professional and organized. We were surprised to find that at Uhaul.

Holly S.  |  Premières impressions 
Évaluation :
2

Horrible experience there were rats and cockroaches. A homeless person living there and the manager is absolutely horrible would not suggest using this facility.

Rachel H.  |  Expérience générale 
Évaluation :
5

Just had problem getting through on the phone.

Rita M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny W.  |  Premières impressions 
Évaluation :
5

Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.

DEBBIE L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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