Customer Reviews for U-Haul Moving & Storage of Maplewood

8 759 évaluations

2242 White Bear Ave   Maplewood, MN 55109

(651) 770-3601

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(651) 770-3601

2242 White Bear Ave
Maplewood, MN 55109

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Not really

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
3

Nice people but okay customer service

SANDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesson E. 
Évaluation :
5

Friendly staff was efficient, made drop off easy.

SAMUEL A. 
Évaluation :
5

The only thing I would suggest when someone is having a hitch installed would be to have a sitting area away from the business part of the store. It wasn't bad and they made us feel very comfortable but we could hear other conversations of people renting things. We were only there slightly over an hour and it was very pleasant but felt we shouldn't have to listen to other people's conversations regarding renting. Thank you to Kevin for being so fast and efficient, and the check-in guy, sorry didn't get his name but he was very nice. It was a pleasure having such nice people.

William C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn J.  |  Expérience générale 
Évaluation :
5

No comment everything was good 👍 I would recommend this location to a friend

VAN L. 
Évaluation :
5

The guy who helped me when returning the truck on Sunday morning was great!

SEAN F. 
Évaluation :
5

Cary was very professional and will definitely be back.

LEA D. 
Évaluation :
5

Very easy to pickup and drop off equipment here.

SHELDON M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chrissy P. 
Évaluation :
3

App and web would not let me upload already taken pictures during after hours drop off. Either this needs to be stated or allowed.

ALEC V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
1

EXPLAIN THAT A ONE WAY IS A FLAT FEE. I WAS NOT EXPLAINED THIS WHEN I PURCHASED THE UHAUL. IF THAT WAS THE CASE I WOULD HAVE NEVER DID A ONE WAY. I WENT WAY UNDER MY MILEAGE AND HAD THE TRUCK FOR LESS THAN TWO HOURS. I feel I got completely ripped off. 130 dollars for a uhaul I had for less then 2 hours and mileage was even low. CALLED CUSTOMER SERVICE, they acted as if they didn't care about the situation, didn't offer a discount anything. Just terrible will never tell my friends or myself to rent from this uhaul again.

jauron M. 
Évaluation :
4

Personnel amical.

Gregory K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS W. 
Évaluation :
4

Irritated by attempt to charge me 30 $for a late fee if returned 24 hours after rental when trailer was 14,95 $ a day. I rented for 2 days so it cost 15 $extra but avoided the 30 $late fee.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOUA K. 
Évaluation :
5

I had to extend my rental last minute and I had to pay full price for a 5 hour extension. Wished they would've just charged me half the rate instead of the full rate. I mean, I could've just kept it the whole day if I wasn't considerate.

Kab X. 
Évaluation :
5

Daquel Orth handled our rental from pickup to return. He was friendly, efficient and thorough. He is a great representative for U-Haul.

Robert B. 
Évaluation :
5

The man who helped us was very knowledgeable and hospitable,

SUSAN S. 
Évaluation :
5

Since my reserved unit was given to someone else this was a good fix for your company. But as a client it sucks to be given the run around and not given the size unit you requested. Plus having to drive way out of my way to get the trailer!

Douglas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN A. 
Évaluation :
5

The kind man that helped me was Great! Very patient and explained everything to me very well!

TEMEKA F. 
Évaluation :
5

Staff was always helpful and efficient!

John P.  |  Expérience générale 
Évaluation :
5

The vehicle and the customer service was excellent, only the front corners of the mom's attic leaked in from rain. I informed the associate about it at the drop off location.

Attila L. 
Évaluation :
5

Staff were fabulous. Had a bit of a wait on return due to several returns coming in at the same time, but staff apologized for the wait and got us out of there as quickly as possible. This is our go to rental place. Well run, great staff and well maintained equipment.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick B. 
Évaluation :
4

The staff at Maplewood location was exceptional and went over and above to get the auto transport trailer setup for me. However, UHaul as a company nearly failed. Caused alot of run-around for me. I reserved the trailer at the Brooklyn Park MN location but 2 hours before my pickup time I got a call saying the trailer wasn't available and that there "isn't one available in a 100 mile radius" and that one would be available the next day(Saturday). I explained that would ruin my (and 4 other people's) plans for Saturday. 20 minutes later I was told the trailer was available- 25 miles away. The left-side fender was broken somewhat. A bolt was missing. Anyway, quit double-booking trailer rentals. That's what happened to me at the Brooklyn Park location.

DANIEL E. 
Évaluation :
5

Make sure there are no issues with the truck before renting it out. The back lock was broken luckily we checked it before we left. The side mirrors did not adjust, very dangerous when you cant see out the side mirrors.

Constance R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fermin E. 
Évaluation :
5

My reservation was split with my truck being over an hour away from my auto transport equipment. It was very inconvenient as I had first drive to pick up the truck, then go pick up the auto transport, drive back to pick up my vehicle, and then head back to my residence. In all it took me 4 hours to secure all my equipment. Outside of that this location was very helpful is understanding how to work the autotransport equipment.

Brentnol J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond H. 
Évaluation :
5

Exceptional customer customer service from the gentleman who checked me in. Best ever from Uhaul. Thanks!

Sherine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary C. 
Évaluation :
5

Staff was very helpful ay drop-off

Frederick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tou V. 
Évaluation :
5

Great installation only took under an hour

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GULED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

N.D.

MAE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Vitha X. 
Évaluation :
5

Answer the phone.

KHADAR N. 
Évaluation :
4

Need to assure fuel tank is full before new rental release. Cost me more than 2X in fuel cost and no way to credit me on return I was told.

GARY B. 
Évaluation :
5

I received fast, efficient service during both pick up and drop off! 20 foot Truck was so reasonably priced for 24 hours!!! Helpful, friendly employees who took care of everything for me. Made my move so simple and affordable! Thank you UHaul!!!

Kim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

don't change nothing.

Robert K. 
Évaluation :
5

The hitch installation was started on time and completed within the expected time frame. The person that helped me did a great job and I will recommend this facility to my friends.

Doug H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mitchell F. 
Évaluation :
4

All Good

Triston G. 
Évaluation :
5

The crew at the Maplewood location always has excellent customer service. 🌞

ADRIENNE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mishele K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIRENA G. 
Évaluation :
5

Nothing. Truck was pulled up and ready, clean, took 5 minutes. Drop off was slick, 3 minutes, couldn't be happier. Thanks Team! -Paul

Paul B. 
Évaluation :
4

When doing online checkout, you still have to go into the store. Sure it tells you to skip the line, but the customers already in line frown when getting skipped, but it worked for me! Lol

George H. 
Évaluation :
3

The lock did not work. Replace it.

Kevin S. 
Évaluation :
5

My hitch was installed in a very timely manner.

Diane J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

The last time I had used this location, I was very disappointed and was hesitant to use it again ... BUT .. Daquel completely changed that. He was great. He was there for both the pick up and the drop off - and both time the service was prompt, he was helpful and friendly, and everything went very smoothly. In fact, I have never had a quicker return to UHaul - ever!

PAULA S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Fonatee Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyson E. 
Évaluation :
5

The only thing I would chat is better location of the truck. It was not at the location it stated in the picture to find the truck

Ia S. 
Évaluation :
4

Nice staff at this location. Returning the equipment was easy.

KENNETH D. 
Évaluation :
1

Charged my card twice. I ended up pay 210,00 $ for my 70,00 $ move. Showed up to get my truck and no one but the hitch guy was there and he couldn't get anyone to come into the store to work and help customers. Horrible experience. If no stars was an option. I would have chosen that.

Amber S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol a.  |  Expérience générale 
Évaluation :
5

Perry (phone reservation assistant) was excellent in helping determine most cost effective truck rental (one-way vs round trip). Cary was friendly, helpful, explained everything well.

Jennifer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYESHIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Iesha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISE M. 
Évaluation :
3

All the guys were very nice and all went well.

LOUIS P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

Front desk and checkout folks were great.

Alexander F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAO V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERY Z. 
Évaluation :
5

It was the best experience I have ever had at a Uhaul location!

brad B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
5

Every one was great!!

CHRISCELL B. 
Évaluation :
3

Have my reserved equipment at More convenient pickup location. I reserved over a week ahead but had to travel 30 miles to pickup our truck. I drove further to get the truck than the distance we moved. Be more understanding about required moving time required. We had to get the truck, load the furnishings from the condo, be at closing of sale of condo the next midday, then go to closing on house, then go to unload furnishings, then return truck. Uhaul's understanding of time required is unreasonably short. I have used Uhaul several times since 1984 and think you are administratively out of touch regarding customer service. Uhaul is out of touch regarding time to move and too focused on the distance factor. We moved 24 miles but had to have time for cleaning and two closings besides loading and unloading inconvenient pickup and return locations.

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
5

There should be some type of credit for returning equipment early I had returned it 3 days earlier and was told no credit for unused days after I was told by employee that they might.

Javier M. 
Évaluation :
3

Before going to the location I called to verify the trailer was available at the desired location since UHaul has begun the scam where you rent a truck or trailer at one location then you're later told it's not available at the “rented” location so you have to drive someplace else to get what you reserved. This is a horrible practice and has made me make UHaul a “provider of last resort”. When I called to make the reservation your rude “customer service” associate wanted all of my personal information before the jerk would even tell me if the trailer I wanted was available at the location. LET ME BE VERY CLEAR - I HAVE BEEN RENTING FROM UHAUL FOR MORE THAN 40 YEARS AND YOUR TOTAL DISREGARD FOR YOUR CUSTOMER HAS NEVER BEEN WORSE. UHAL IS MY VERY LAST CHOICE WHEN I NEED A TRUCK OR TRAILER AND WOULD CELEBRATE IF I HEARD UHAUL WENT OUT OF BUSINESS. YOU'VE BECOME A HORRIBLE COMPANY TO DO BUSINESS WITH.

DAVID V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard S. 
Évaluation :
3

I made reservation in August for a 10 ft truck at cottage grove location for 9/7 at 5pm. Reservation 82295229. When we arrived we were told there was no truck. They said I was supposed to be notified that morning which I wasn't. We had to drive to u haul on white bear av. A terrible way to run a business. So disappointed. I tried to call Berry Wood manager at this location but phone is never answered. I paid for rental. Jeanne boesel & my son mark boesel drove the truck. I expect compensation for the inconvenience & time lost. Truck was returned last night at 7:30 pm. Only needed it for 4 hours. I'll be waiting for a response.

Jeanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIAN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alysia D. 
Évaluation :
4

Long line to check in caused a delay in our move. But the rep was great.

JOSHUA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
5

Customer service was outstanding. Awesome men. Thank you.

DIANE A. 
Évaluation :
5

This was the best service ever

Tyrone F.  |  Premières impressions 
Évaluation :
2

They called me a week ago, just a few days after I got the unit, and asked if I'd moved out. I asked why they'd assume that and the guy said, "because there's only this round thing left in your unit". Just days after renting the 129 $space, the uhaul employees opened my rented space!! I just can't believe it. NOW to the best part. The monthly rental was effectively ended abruptly by uhaul as soon as that Wagon Wheel Chandelier has been moved out. I received half a month and they sent me a move out receipt THAT I DIDN'T AUTHORIZE.

travis n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine H.  |  Expérience générale 
Évaluation :
5

Every one was extremely helpful and professional and courteous my only issue it’s it’s sometimes hard to talk to somebody on the phone but I know everybody’s very busy and not sitting around doing nothing.

krem N.  |  Expérience générale 
Évaluation :
4

Make sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.

karen m.  |  Premières impressions 
Évaluation :
5

This location was dealing with a few issues when we arrived, and they still gave us the best customer service and made sure we could get our stuff unloaded and we’re very friendly and helpful despite the problems they had been dealing with previously

Kayla K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICETA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET G.  |  Expérience générale 
Évaluation :
5

I never had to use a store for my personal belongings before,but if I ever had to again “U Haul” will be the first Storage Facility I’ll choose!

Ticordia C.  |  Expérience générale 
Évaluation :
2

As soon as I dropped my insurance my unit was all of a sudden after a yr of storing my things was infested with mice. I had to throw away my 1 000 $mattress that I only had for 3 months before I had to store it. The manager was very rude when I told her about that.

Missy T.  |  Expérience générale 
Évaluation :
5

Much better now that it’s under new management.

Candi H.  |  Expérience générale 
Évaluation :
5

The manager Wendy was very helpful, as well as professional! She helped me so much after a problem in a very specific way that I will definitely do business with this particular store again! I would very highly recommend this particular U-Haul at 2242 White Bear Ave in Maplewood, MN for all your moving needs like the following: storage unit rental, truck rental, supplies such as boxes, and moving labor help.

Isabella B.  |  Expérience générale 
Évaluation :
3

I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFO

Patricia F.  |  Premières impressions 
Évaluation :
2

I got charged 20 $because the app didn't work for picking up my location when I went to drop the van off. I even called after hours and no one responded. Also got charged 20 $for 5 $worth of gas. I was too exhausted to fill up the minimal amount as I had worked all day and had a finite amount of time to move heavy and many items only to do it all again the next day. Uhaul shouldn't expect renters to refill tanks. Or at least penalize them terribly when they can't. The space is also too small for 195 a month . When I checked in the clerk only gave me the rental vehicle and didn't notice I was renting a space. I am severely disappointed.

Kathy H.  |  Premières impressions 
Évaluation :
5

Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.

DEBBIE L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page