Customer Reviews for U-Haul Moving & Storage of Margate

Évaluation :

2

Truck that was rented has a bad transmission take it out on highway and do 60 miles an hour transmission slips can't be tested on 441 at 35 miles an hour like the manager did and says there is nothing wrong. Someone will get hurt in that 10 foot van

Évaluation :

5

Everything was perfect. Appreciate you being there when you were needed.

Évaluation :

5

Fast and easy.

Évaluation :

2

Give us the wrong truck size when I had a reservation, also charge me for 31 miles that I had not even left the yard.

Évaluation :

2

I had a reservation for a 26' with confirmation and by the time I have to pick it up it has been given to another customer. this is totally unacceptable. Because I was there for 3 hours I end up getting a 15' I hope it doesn't happen again because we have some more rentals to do. I know your company can do better.

Évaluation :

5

Quick and easy online reservation. Service was nice and smooth

Évaluation :

5

Mathew was very accommodating! We had a reservation at another location which ran out of trucks without telling us. We called the Margate location, and Mathew helped us from start to finish. Truly a life saver! Thanks again.

Évaluation :

5

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Évaluation :

4

Reserving a truck and actually having the truck is tricky…at this particular location Leon helped us greatly after being screwed by uhaul 2 times. So work with Leon!

Évaluation :

3

I didn't know I would be charged $20 because I brought the truck back earlier than scheduled because it was after office hours. I'm happy to have gotten a truck that's the bad and the good.

Évaluation :

1

I never received the truck I had a reservation for and had to argue for at least keep a van I had this morning…I was told the truck I had a reservation for was not available and nothing could be done…The situation placed me in a very difficult situation with no excuses whatsoever…

Évaluation :

5

Awesome just Awesome

Évaluation :

5

Leon did an excellent job reserving and making changes when I arrived in the store with my driver. He also took his time to explain every aspect of the rental as quickly and efficiently as possible, including how to return after 7:00 pm. I was able to follow the instructions for a successful rental & return. 

Évaluation :

1

Once again, reservation months in advance and no truck available. Offered a $50 credit. End up spending way more than that to fix a U-Haul mess up. Horrible customer service

Évaluation :

2

We asked the lady at counter for two keys, was told no you only get one key. And of course, are first stop at night for hotel, stepped out of truck and door shut with keys locked inside truck, had to call a lock smith to open truck cost us $85.00. if we were given two keys like we asked for we would not be out $85 for a lock smith. would like a credit of $85 on bill. give two keys for truck Thank you

Évaluation :

1

Very disappointing, when my BOX arrived at my destination, the bracket that holds the lock was literally torn off from the wood box. This flimsy wood box should never have been sent out to a customers house. When it arrived the door lock was being held together by some type of plastic wrap, it was clear the door probably open during shipment and my personal items spilled out as I have many broken items, including and antique table that is destroyed. I took multiple pictures upon the BOX arrival to my home.

Évaluation :

1

Never have a truck that is reserved months ahead of time. Truck is constantly dirty. Employees at location don't do anything for the inconvenience other than the $50 credit. If you have a reservation for a 26/ft you need to buy multiple smaller trucks costing you way more than the $50 credit. Paying for Uhauls constant mistakes.

Évaluation :

5

Wafer snacks and 2 dowels were in the cab when I got it. Other then that clean.

Évaluation :

5

Friendly and fast staff. Everything explained and executed with precision!

Évaluation :

1

Negative customer service when van was returned

Évaluation :

4

Please have the staff clean the equipment after each use and before renting it out to others. The van I rented had coffee spilled and was clear it was not cleaned before I rented. I should have been offered a discount because of how dirty it was.

Évaluation :

4

Paid for the trailer but wasn't able to tow, 1 of the car straps were cut and couldn't secure the vehicle. People were nice just received a bad equipment. Thanks

Évaluation :

1

Here are my issues. I rent from uhaul often. Over the weekend I rented a van to do a delivery. I parked my car at the location and took the uhaul, I later returned and parked the uhaul and took my car. As I was waiting to go back and retrieve my delivery. When I returned in the evening and still within the rental time the van was not where parked it. The office was close and I decided to return the next morning to search the parking lot. I was able to find the van parked across a fence in the back. When I was able to reach the office they said it was still showing rented to me. They told me I could take it off the lot as I still needed to pick up my rentals from my delivery. My work bag, ladder and other items where not in the van. They emptied the van. After searching all over I found my ladder in the garage and my bag outside on the grass completely soaked and all my items inside ruined. Why would anyone do this. Why go in the van? It is still shown as rented. My stiff including utility bag is in there and I still have the key. I need to be reimbursed for my damaged goods

Évaluation :

5

Service Was quick and convenient

Évaluation :

3

We tried to close our unit for over a week had to go in to do it and no one knew how to close the unit

Évaluation :

3

Truck interior was soiled with seat covers and had an unpleasant smell. I rented the vehicle for a day, but mentioned I would probably bring it back in a few hours. The agent made the rental return date for a few hours and I was charged for two days even though I turned it in the same night. On the return vehicle app, my phone location wouldn't populate, so I followed the instructions on the app and I was still unable to return the vehicle on the app. So I followed the instructions to drop off vehicle. The next morning my credit card was charged UCF more than I anticipated. I called, then came in to find out that I was charged for two days and a return fee. Luckily I took multiple screen shots of my return attempt and of the vehicle. It was an inconvenience to have to come back to the store instead of being able to resolve this minor issue over the phone.

Évaluation :

1

Fix your employees who threaten to fight customers so they can get a pay check for getting beat up

Évaluation :

5

Your staff was so helpful I would use again and again and again and I have used U Haul for at least 10 moves and your boxes and paper well all your supplies are lower in cost then even the big box stores!!! I am so glad you are in so many locations I have used you for even out of state moves Thank you again your team is fantastic in every location I have been to. sincerely Barbara K.

Évaluation :

5

Make sure the windshield is clean inside and out

Évaluation :

5

Staff and process are actually very good

Évaluation :

5

I'm really sorry but I somehow tossed the key into the boxes directly to the right of the front door looking into the building. I'll be calling tomorrow to walk someone through where I accidentally tossed it. I couldn't find the drop box and I saw other people used a hole in the door to drop keys so I followed

Évaluation :

5

Had billing issues . Not sure but I felt over charged. 27 dollars at 10 days with 15 miles, doesn't seem like it should have come out to 400 something dollars.

Évaluation :

5

Very access and excellent customer service

Évaluation :

5

I was well received by the front desk for check in in a very helpful and professional manner. The return equipment staff was also very professional and efficient. It was an overall exceptionally wonderful experience.

Évaluation :

1

Dear uhaul I not happy with the experience with uhaul. I rented a 5x8 trailer last Thursday morning and returned it at 5 pm same day. Uhaul employee told me I will get a receipt minutes later but I never got the receipt that day. but I got it 3 days later with a charge of 3 days. It's not fair. this is the second time this has happened to me. You can check the cameras. I returned the trailer the same day

Évaluation :

5

Everything was fine 🙂

Évaluation :

5

Keep Great Employees working there!

Évaluation :

5

I have used this U-Haul location for over 10 years. I rent my trucks and my storage units from here. Maranda, the manager, goes over and above her job duties. She is always cordial and helps with any situations. She is always there to fulfill any of my needs for storage and trucks. I would never go to another location.

Évaluation :

4

The first uhaul gave my trailer away. Margate came through for me. However, the trailer had a flat tire

Évaluation :

5

Very professional staff

Évaluation :

5

good customer service

Évaluation :

1

Make sure the reservations are put in correctly and staff should be TOTALLY and sufficiently trained

Évaluation :

5

Could not find the lock box

Évaluation :

5

The attend is so good

Évaluation :

5

Customer Service is impeccable and outstanding. This location never fails to deliver. They outdo themselves for the customer. Never lying always smiling while excellent service providing

Évaluation :

5

As always, you guys were. Great! Thank you

Évaluation :

1

I ordered a 26' truck THREE WEEKS in advance, 3 Dollie's, and 4 bags of pads. We go to pick it up scheduled time and they only had a 20'. Being on schedule with the movers we had to accept and hope for the best!! NOT. Ended up making 2 trips back forth home to home. It cost us double the time for the movers, extra gas fee, getting out of the house late, and ALOT of extra stress!! Not only did we NOT get the the 26' we reserved well in advance, the dollies were wrong they loaded and one was missing , they had bags upon bags of pads loaded when we only order 3. We go back in to get what we reserved, ALL 3 employees on their phones and 4 people in line!!!!!!This particular location is NOT a professional run business. Never could get in touch with them to confirm, nor did they closer to pick up time. However, they called and text wayy to many times the first few days to “confirm”. LOL. What a joke. Avoid this location as there are plenty others. If only we had known! Lesson learned!

Évaluation :

5

Small concern is the gate doesn’t close after 10pm so anyone can get access

Évaluation :

5

Customer Service was excellent. Very pleasant.

Évaluation :

5

Excelente servicio

Évaluation :

5

Very good people explained everything for me my contract and everything was very good

Évaluation :

5

You always rate 5 stars new cargo vans and pleasant staff

Évaluation :

1

Employees at this location are terrible, do not know what is going on. Provided misleading information. Would not recommend this location to anyone

Évaluation :

5

Maranda is an excellent manager!

Évaluation :

5

Todo fue maravilloso gravcias

Évaluation :

1

You need better staffing

Évaluation :

5

Everything was good we appreciate your business 😌

Évaluation :

5

Facility was clean. Employees went out of their way to help in every way I could ask for. I highly recommend this facility.

Évaluation :

1

this is the worst experience I've had with U-haul, number 1 when I picked up the truck they told me that I could return it anywhere that I only had to call when I was here, once I was here they told me no, I have to pay a fine, then I got to the place where I reserved the storage and they told me no, that what I reserved is not available, I had already reserved it more than a week before, when I arrived at the place, the employees were on their desk almost asleep very badly service at that location. I called customer service to help me, Erika answered and told me that she had already helped me with the truck that she couldn't do anything else with the storage, she told me to talk to the store manager and he wasn't there, I don't understand because they told me that the place was already reserved and when I called they told me that a reservation does not guarantee that the place will be available, really a bad experience because I have had a place in Riverhead with you and I never had a problem, another detail, when I arrived at the place inside the storage there was rat poop, I don't know if there is rat poo in the place but it looks dirty, I really rented it because I had nowhere else to take my things but I wouldn't recommend the place to anyone

Évaluation :

5

Great location, secured and well maintained. The outside area around office tends to be congested. They need a bigger location or a traffic monitor. Customers park anywhere which inhibits good traffic flow. Need an outside monitor.

Évaluation :

5

Friendly and experienced staff!

Évaluation :

5

Excelente

Évaluation :

4

add or include hours on Sunday especially near the end and beginning of the month for people moving in and out of apartments and homes.

Évaluation :

5

Your 1 employee helped me out 109002 because I don't know his name tell him thanxs his is great 😃👍

Évaluation :

5

Great people

Évaluation :

5

All the staff at this location are very friendly!!

Évaluation :

5

I am 80years old and they had a lot of patience with me.

Évaluation :

1

First and formost, you continue to break stte l by prking uhaul equipmnt in handicapped parking spaces, second the key card never worked at all, third the min gate was in the open position when i ent to pick up my property Your employees are rude and dont care Next time ill call the police nd you will get a $250 fine for every handicapped pace you block

Évaluation :

5

Through the years, my family has always made this U-Haul location in Margate, Florida our first choice. That's because of all the reasons above (all rated "10" ) and it's also because of one more reason you left out...the entire staff has been very helpful & always shows genuine concern. That's important & also appreciated! Miranda & Angel are the best! Pleased customers, Leonard McDonald and Ernestine McDonald

Évaluation :

5

I just you to know you did an EXCELLENT JOB choosing the RIGHT General Manager. Maranda Perkins. She is the reason I continue to give you my business and let everyone know that her location is the best. I don't want to get in much detail but she made a TERRIBLE situation for me regarding uhaul turn into an memory experience I will never forget. I sincerely want to Thank her from the bottom of my heart for caring for me as she did and providing the best customer service I received in my years on this earth. Sorry I'm still in the state of shock on how she made my stressful moving experience the best to this day. You are a GREAT ASSET to uhaul and they deserve to know what you mean to customers like me renting from uhaul. Thank you again.

Évaluation :

3

The Uhaul online system sucks, communication is key if there is something wrong with a reservation don’t wait until customer gets into the store and the reservation or equipment is not available

Évaluation :

5

No complaints at all thx for all the good s

Évaluation :

1

Nobody to help with the storage, my gate card fidnt eork after 3 hours, nobody told me i can only use a round lock key for the storage, With the van i had adjust the time on you app to 12.30, i was there about that time, had 2 bans reserved accidently and both were cancelled. Your places are horribled, the workers are there gor the money only and not to help the customer I am disgusted with uhaul, trucks get stuck at the exisy when im there, this has happened more than one Nobody educates or informs the reservation eas canceled even though there were seserved for the same time, Oh and btw the counter girl picks up the phone 'please hold "and puts them on hold All of a sudden and emergency contact with all info is required, including street address

Évaluation :

5

Cool Management especially the Manager herself.. Very patient Boss who could bang gavels left, right and center with force but always choose the rational and quiet way to resolve issues. I'm my opinion, the Best of any Managers I've ever related to.

Évaluation :

5

Was so easy and convenient

Évaluation :

5

Always a pleasure

Évaluation :

4

very busy store!!’ so give yr self time the employees do take care of you but they need help!!

Évaluation :

1

Rented trucks and storage space for from your company for many many years all of a sudden I'm blacklisted and nobody can explain why

Évaluation :

5

The girl w2ho helped me on the phone went above and beyond to help me

Évaluation :

5

The online check-in and check-out options are very convenient and service is excellent.

Évaluation :

5

Everyone is great and helpful, especially Maranda and Angel - thank you very much to all staff members 😊

Évaluation :

1

Horrible customer service in store

Évaluation :

4

I appreciate the service given. Thank you

Évaluation :

4

Very clean, easy access , friendly staff

Évaluation :

4

The staff was very nice and professional and courteous the only issue I had was the access door to building D where my storage facility was never worked when you put in the code and access was sometimes frustrating other than that everything else was nice

Évaluation :

3

I did not move my belongings please call at 7866196826

Évaluation :

5

The manager was very pleasant and help me out, i have been going here for years and had no problems Tha k you

Évaluation :

5

Aucun

Évaluation :

2

Young staff member was not knowledgeable. Asked for prorate and was looked at like an idiot, then told Uhaul does not do that. I understand it was in the contract, but MANY things are in the contract and I opened the unit 2 years ago, one forgets! I paid $128,05 for only 5 days…thanks for nothing! Other storage units prorate and I will NOT recommend UHAUL to any of my contacts.

Évaluation :

5

Great Service

Évaluation :

3

Le faltó luz y mantener el gate cerrado estubo abierto por mucho tiempo, y eso no es seguro, para una dama entrar ahí sin el gate cerrado. , pero no me movie por eso, me mude a Miami Dade 33177 tiene alguno por acá, déjeme saber por favor y tienen que más organizarse mejor cuando hay muchos carros al rededor, aveces se tenía que esperar porque los truck estaban en el, camino del cliente. Me fui como 3 semanas antes que se venciera el próximo mes, les deje saber en la oficina gracias. Los empleados adentro excelentes.

Évaluation :

5

Agents was very helpful and polite on the phone setting up to the agent at local facility was exceptional. She explained covered my concerns and made it simple after a very hectic day. So some one should teach out let her team know service was excellent.

Évaluation :

5

Everything was smooth getting in, place is immaculate, staff is very friendly. Will definitely come back when I need more storage.

Évaluation :

2

Call me or check notes in reservation 347 819 5467

Évaluation :

5

On my rental truck I was charged $100 over my quote and nobody could tell me why. It was not rented from where my storage unit is though. It was rented from a location in Kissimmee Florida.

Évaluation :

5

only complaint the auto light near unit #1752 does not work.

Évaluation :

3

Better experience can be obtained from a cleaner grounds free of debris, gate repaired quickly since people pay extra for late access and internal roof repairs.

Évaluation :

5

Fueron muy amables y serviciales. Lo recomiendo plenamente.

Évaluation :

5

I Was in your Storage Facility at Margate for 5 Years - Anytime I Called with a Question or Problem, they were Very Attentive, Very Helpful & Accommodating. An "Excellent Staff" at Your Margate Store for Over 5 Years & Running!!!

Évaluation :

5

NC

Évaluation :

4

We were told to buy a lock for the storage unit, so we did, but then when we went to open our unit there was a brand new lock sitting inside of it. Oh well.

Évaluation :

5

It really is free storage for a month when you rent a truck. They even give you more than 1 unit if they do not have a big enough unit to match your truck size rental. I rented a 26 foot truck. Be sure to remind the employee when you pick up your truck though. They don't always remind you

Évaluation :

5

My unit even had a lock inside

Évaluation :

5

I am very satisfied with service will use again & again thanks a whole lot

Évaluation :

5

Great staff service as always. Friendly with a smile...

Évaluation :

2

I called the office with questions and was on hold for 30 minutes. When I arrived to rent a storage room, there was one worker in the office and when the phone rang, she would answer and put the caller on hold.