Évaluations des clients U-Haul Moving & Storage of Margate

very bad service and day by day is getting worst. I did s reservation for a 10" truck on Saturday Feb 27th about 11 AM to pick it up on Sunday Feb 28th. 8:30 in a facility called Vutec Corporation. it was confirmed . I have no access to email or text for the rest of the day, so I went on Sunday to pick the truck up, and obviously was not available, and the guy overthere end to me to Margate. Ok no problem.. The order have been posted by 6 hours... so I used 6 hours.. now the receipt said that "over used" and the total is more than $ 73..... ey Please.... review documents first......

Thé service out-side,can Maine high

Good service and comunication

Nice people nice place me and my husband love it

Angel was the best manager I ever met in my whole life he's great he's very nice

Prices got too high

All was good

I was overcharged $20 for my recent rental. I returned at 7am, but was charged the after hour fee. I called and the employee I spoke with said they would refund me the money, but it has not been refunded. That was over a week ago.

The service was great and would highly recommend you haul to a friend however the inside of this specific truck smelled really bad inside, I'm thankful for the fact I only needed it for a few hours. Other than that, it was a good experience Sincerely, David

The sales person was knowledgeable, pleasant and fast. She was excellent

Don't change anything you all doing a Great job I notice other companies are following your lead.

Angel was courteous professional and very polite he exceeds at his customer service skills and is an asset to the company it is not often that you find an employee that enjoys this job

UHAUL the best I give you all 5 FIVE STARS

Truck full of roaches

There was a long line, and it was not moving very fast. For whatever reason, the App would not let me check out my vehicle online. Not sure why. It took 45 minutes to get the truck, which was a problem as I had hired movers to meet me at the home of the people I received the furniture from and owed them for their time by the hour. Otherwise it was a great experience with this rental and I would definitely recommend this place to others.

We waited on line for 15 minutes. There should have been a 2nd employee to help.

Muy bueno muchas gracias por la asistencia

I do not appreciate being lied too about a reservation. When I made my reservation they told me they had the pickup truck there on the property and that it was going to be my rental when I came in. When I arrived there turns out there was no pickup truck and there wasn't a location within 70 miles that had one. There was also another customer that I overheard who had a reservation from two weeks ago for a pickup truck and when she called to confirm it they told her it was there but alas there was no pickup truck as well for her. The only saving grace was that I was upgraded to a 15' but honored the same price for the pick up so I'm happy that I didn't walk out empty handed but please don't make reservations for equipment you don't have. Now in the future if I make another reservation im worried that I will be lied to again.

This location thus far has been great, every time I've dealt with this location and it's associates they have been great, more locations need to learn from the Margate location and the location in Fort Lauderdale (Wilton manors)!! Always a pleasure dealing with these 2 locations.

Tire Pressure Monitoring system was not functioning correctly. It was reporting a fault when I picked up the Van. I had the service person check the tires and they were fine. Although this was the only problem I had, I think it should have been addressed before the van was put into service.

The door of the truck had a huge gap in it so the noise was terrible on the 3 hour drive. The AC was broken and did not work.

Charge me two times. Thieves! Last time using u-haul

Clean, inspect and repair vehicles before sending them out. I was late to my event because I was unable to shut the door. The scratches and the tear in the rubber gave indication that it has happened before,

Staff was very unprofessional. A lot of playing around among themselves. unnecessary for the work environment when dealing with the public.

Wonderful customer service

Wave the gas return replacement.

Very smooth and easy drop off in and out in minutes

Second time in a row I was charged for 2 day truck rental when I only had it out fir 8 hours. And now I have to wait another 3-5 days to get refunded. Every time I call it rings over to the main uhaul number and not the store location. So frustrating and over this location

Staff are great and friendly. They deal with a lot of customers who don’t take the thank to thank them for helping them out.

The Equipment was seen cleaned by an employee and it did look so, unfortunately it was very smelly/really stink. It seems like the previous occupant has stored some sort of dead animal 😳.

Your not the only one's but The inside Windows Not Clean

If you can put up with the poor attitude and lazy nature of the inside workers and a couple of the outside workers all else is fine.

Great customer service for pickup n drop off It was a quick and easy pickup and drop off I thought I was going to be a long process but everything is basically by email ! Love everything about my experience and moving is stressful as it is :) Made the move easier !

Nothing all good

Not a thing . Everything was perfect.

No issues, easy rental

This store was the best I have visited lately. Extremely organized and very clean.

Excellent service. Everyone was great. The office people and a lot of people people perfect.

The best .

They charged me for a two day rental when I only rented for one day. I called my rep to have this fixed, she said she would return a phone call to me that day and she didn't. My account is now negative due to this. Also, I have used this location twice and both times they were confused because I have a corporate account. They need training.

I received a confirmation text ( still have it ) to pick up my Uhaul truck at 8:00 AM on Sunday morning- the office didn't open until 9:00 AM. I waited an hour. I had 4 hours of labor scheduled through Uhaul for 9:30- I did not reach my home until 10:00 AM and because of the wrong confirmation time...I had to pay an extra $75 for the half hour labor that was required to finish the job. I have receipts to validate. I would like that reimbursed. Rick Welch

Good job guys!

van was pretty dirty. Had billing problem but manager solved very quick.

Great service . Best thing we did to make our move easier

very helpful

I honestly feel that you haul is overpriced I used the truck for an hour and paid almost a $100 for a 10'ft truck just to move a dress. This was my 1st time using u-haul and I'll never do it again I feel like I was ripped off . big time

this team is the best I give Them 5 STAR

These guys at this location are the I give them A 5 STAR

Nothing you were great!

Very quick and professional

The guy that assisted in my return was great

the lady that helped me reserve the trailer was extremely rude.

The manager of the location during our transaction process probably made it twice as long telling us about his personal business regarding bad roommates. I didn't care to hear about his personal grudges. I just needed my van. It was unprofessional. He also seemed a little harsh to his workers.

I returned the truck same day and did the Mobil check in it said thank you at ccx the end I have a screenshot.. but they charged me 20 dollars for the next day check in...

You guys can explain the holding fee and that it will dropped from account when you bring back the truck.

Everyone was polite and helpful. Excellent customer service. The truck ran great and was clean.

No comments.

Thank you

Staff was friendly and very accommodating to my needs to a outside storage.

Thanks!

Muy Amables

If I ever needed U-Haul assistance again, I will come back and visit this location

Professional, Courteous, and Quick. Bravo.

The general manager lady was great!

Majority hospitable workers in the office that deals with the storage needs. Clean storages and freshly scented passage in the climate controlled sections with neat and tidy lavatory.

Miranda is the best!!

The customer service at this U-Haul location is always over and above. I feel very welcome, as the manager Maranda, is Always accommodating in every way. Most of the staff is very friendly and I feel very secure and comfortable having a warehouse in this location.

Very good

Great service, courteous and knowledgeable personnel

My items was well kept it was just as I left it one year ago, one most important Things it smell good thank you Uhaul.

very good Thanks

love going to uhaul in margate on state rd 7. Always nice and friendly

The store manager, MARANDA PERKINS, in Margate Fl was professional, friendly & always helpful. Excellently run facility. Thank you Maranda & staff.

Friendly costumer service

Mr. Angel is the best. The rest of the office staff are unfriendly and crude.

i have being automatically charge on my credit card for another month storage when i turn in my storage last month on the 30th why is this it was on auto pay and you all still charge me

I've been with this storage facility for many years. Unfortunately the service has diminished over the years as far as billing and access. I'm now seeking other storage services with better rates and storage area and quality.

Our experience was good. The air conditioned units are easy to access. We were not aware of the dollies being readily available until later, so ask about their location. We would certainly rent here again.

Miranda was a great help to me...

There's an issue with house keeping. They are not thoroughly cleaning the units meaning: there's trash left behind by people the moved and days goes by before its removed. They need to work on a system. Average but there's room to improve. I really don't want a call regarding my survey.

Miranda (office manger) and the entire staff were professional, extremely helpful and friendly. So glad I booked a truck & storage unit at this location - excellent customer service! Thank you.

The staff was very helpful and friendly. They are doing an amazing job at this location.

We had a storage unit there for over a year and never had any issues. The facility was clean and easy to access. I felt confident that my valuables were secure.

Great experience

unprofessional ripe off.. One staff gave me prize for a truck have a flat, from the first price.. the storage have rotton Mouse droppings all on my bed furniture Very bad experience

Using U-Haul annually for over 40 years, due to my employment always requiring annual relocation. Always excellent service.

Very friendly and professional staff. Quick and efficient service desk staff.

Quick to process request, organised and clean .

What was EXTREMELY upsetting was the fact that I just paid my rent 10 days ago, moved out and was NOT refunded a prorated amount for time spent. Not good for customer service. Felt taken advantage of!

Excellent service

I got a truck had some people to pack up my things get to the u-haul storage place to unload my stuff in the truck and the storage was occupy it stated that December 1st so i had a horrible experience

No great staff, actually the costumer service is bad...really bad, don’t have the right answers just a general answer, staff is afraid to approach with a solution....

very good service

My ubox arrived from California entirely destroyed and water got all of my things wet. I was given a storage room. A few weeks in, I found my things stinking, chewed-up and with rat poop all over!!!

Great service from all customer services rep

EZ enrollment and a pleasant experience

Great

Professional, Efficient, Helpful, Friendly,Thoroug! What more can I say? The whole team was impressive! Moving can be hectic but they made it so much easier! Reflection of a great Mgr. They deserve A+

Excellent staff!!!

Wonderful staff, very helpful is resolving any issues!!

Angel was so nice my husband and i were really surprised how he explained every thing to and even sold us the right lock for your door we would definitely go back when we need a truck n storage Angel

Great service from Yanira

I always have a pleasant experience at the Margate location

Great customer service. Storage clean

Keep up the good work and communication. Thank You!

Manager was inpossibe to after 8phone messages i gave up

Friendly and helpful staff. Very efficient. Your in and out in minutes.

Thank you for your services.

Maranda was friendly and explained everything clearly

Very peasant employee.

It was very nice and I would recommend friends to rent from there

Great team and attitude

Jennifer was completley professional and understanding. She went above and beyond for me as a longtime Uhaul customer. Very kind and courtois as well. Your company is luckiy to have her great

Only complaint is that in the two plus years I had the space, my access card never worked at the building door without having to visit the office. On some occasions several times before I could get in

Very clean spacious environment great customer service as well

They take care good every time I come nice service. Thank you

between the call center and the management of this facility I'm a very unhappy customer and that is why I moved out.

I was very satisfied.

Thanks

Great staff and safe location.

Very nice storage place Miranda D Excellent service Angel R was nice too but I only met him upon moving out another young lady, awesome she worked with Miranda as well, blonde/brownish hair Team good!

Im so satisfied with the time period I spent with the company. Thank you!!!

The staff are always nice and helpful, but the rates for rental storage are way over priced, and that is why I wouldn't recommend to anyone, The units are small and over priced.

I rented a Uhaul truck from port st lucie to margate. I was running 9 minutes late and I called and ask for someone to wait so I can get storage key. Rep x me to call center and turn phones off. Poor

Everything wwnt perfect as usual and Ashley is awesome! We are loyal customers for your brand!!!

Really, we never were or went yo your facility in Margate. We just received the U-BOX from there, according to the contract. Everything was great. Thank you!

No comment.

Maranda was very kind and made everything easy for us. Thanks

Happy Holidays

All customer service reps were efficient and helpful along the way of our multiple transactions during a long distance move

Went back with boxes only for my 24 hour card not to work after sever attempts and a car full of stuff. Disappointed to say the least

My experience was not 100% due to the fact that I was not told I had to purchase a lock from them and was not informed about after hrs entering

We had the storage unit for 4 years.Everything was excellent.

Good service

Always clean and well managed. My 5th time renting. Thank you

Everything was great, just thought it was 24hr access

Statified

Well taking care of

Thank you for everything. Your facility is great. I really appreciate everything. Everyone was always kind and helpful.

It was exactly as advertised

Felt like I was moving from my home. Believe I was with you ove4 20 years. But as in life all good things come to an end. Never had a problem with any of the managers or staff. Thank you

Thanks

Check in of truck way fine,d id no use ahora te ás only outsider available.

Bad customer service over the phone.

Miranda went over and beyond. She provided exceptional customer service that's hard to come by now and days. She truly helped us and I'm so thankful for her. You are greatly appreciated Miranda:)

I always use this uhaul !!

First it was awful, since manager Don told me late that the UBoxes I ordered would not be delivered, then Tammie Acosta (customer svc) found a solution. Counter people at Margate & Pompano A+

I have been a customer of U-Haul Storage for 5 months. It was a pleasure communicating with their Customer Service Reps. The Storage Unit was kept clean and neat. I will refer U-Haul Storage.

Nice facility

Very difficult to reach the location. They always forward there calls to the call center. The call center even have trouble reaching the location. Not worth the headache.

The reason we left was the price for the unit kept going up. We had the unit over five years and you never offered any more services for these raising prices so we got out.

In the services area we experienced a problem with the hitch installation, but the manager (Maranda) would deal with the problem and solved it.

The storage unit they put me in had a ceiling that was caving in. As a result of all the recent rains, the roof finally gave way and some of my items were ruined. They would not help move me!

I had a very bad experience with the customer service that you guys provided to me on Friday the 20th 2018

The staff were wonderful and the storage unit was great I would recommend to anyone Thanks for your help

Please do a better job with extermination, there were bugs crawling all over my things.

Great work! Thank you

The issue I had is that I kept signing up for auto pay and it was takin off and also they raise the price only after one month into contract.

Love the Margate Uhaul staff and facility. Go above and beyond to make things work out. If I would suggest anything it would be the after hours emergency contact(s) system.

Great facility. great staff!

This is the best UHAUL truck rental & storage! Way above average! Clean & a pleasure to do business with.

GREAT!!!

I love U Haul.

Employees need training

Overall I had three poor experiences with U Haul. I will not be a returning customer.

Thank you You’re the best. Kamel