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DAVID G.Customer Reviews for U-Haul Moving & Storage of Margate
Testimonials From Recent Customers
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I want to thank Angel the assistant manager & Miranda the manager. For being king, helpful and specially for knowing what they where doing. Because of them I Chose Uhaul. If I would of listen to the customer reps that I spoke to before communicating with Miranda & Angel you would of lost a customer. I'm sorry but your customer service reps need more training.
Zoraida F. | Premières impressionsHad and excellent first time experience with Uhaul.
Karina C.Great job
Gregory W.Communication! The staff at the facility are great specially Miranda & Angel they where pleasant I received fast & great service in communicating with both of them, but your customer service center they took forever to pick up the phone & gave me a lot of wrong information. So please work on training your customer reps.
ZORAIDA F.Merci
wilton P.Need it oil change light came up after I left the store and still on when I dropped it and again no wifi plug
JOHN M.This has been my best experience renting from Uhaul starting with the location that didn't have any vans for me to rent to the one they sent me to! They were all so friendly and professional and made the experience super easy! Thank you!!!
KAREN W.I arrived at your store not sure of what was needed for the move to a new location. Ms.Tasha Thornton was very professional and proficient in helping me get what was needed to make the move pleasant. She also recommended a king size plastic protector for my mattress in which we purchased. Thanks for everything Ms. Thornton. I really do appreciate your help and most of all your professionalism. Merci.
LINDA R.All is well there. Great location with great service. Shout out to MeredithðŸ"¥ðŸ"¥
DANIELSON A.They didn't tell me how to return it
DAISHACHRISTINA D.Excellent service à la clientèle.
LLOYD H.This location is fabulous and I've used several times. The staff is great and efficient. Fortement recommandé!
AMY M.Picked up the truck at 6:30 PM and asked if the credit card payment could be split on 2 cards since another person moving as well was paying for half. I was told UHaul has such an old outdated computer system that was not possible. The person at the counter didn't know how to do it and was too lazy to find out and just gave the wrong information. I called the 800# after I got home and I was told that it is done all the time. I was told the payment could be modified when it was returned. On the same call I let them know the truck had soda bottles in it, the center council was sticky and had stuff running down the side. I cleaned it myself before I left on the trip. NOT HAPPY
SCOTT B.The check-in process was slow. I stood outside for almost 10 minutes waiting for someone to check me in.
RICHARD S.Keep up the great work
RAMON S.The truck was an absolute piece of trash. It had an Engine light (we were told it was simply a sensor and to drive ), was very old, and was not clean (we literally found a half eaten breakfast sandwich from Wawa inside of it after leaving). Customer service was extremely lacking and that they barely explained anything, simply kind of threw the truck at you and said get out. The truck survived the trip, which is a plus.
Adam H.No comments .....everything was ok and well
MARCKSON J.This was the quickest and easiest experience I had!! From calling to bringing back the vehicle!! Everyone was super kind and courteous!! Thanks U Haul Margate!!
ARLETTE W.The entire process from beginning to end was easy
RENATTY R.Excellent customer service. The young employees were friendly knowledgeable and super nice - well done.
HELEN S.Excellent Service Awesome Customer Service from entering in location for pickup and returning. Awesome Staff
john M.Thank you for your help thanks to tasha for making me feel comfortable and helping me. God bless
kenny S.Terrible communication. Was told there were size 15 and 17 truck available 15 minutes before arrival. Got there and they told me those size particular were not available anymore. So I rented a different size truck instead. Upon the returned they charged me an extra 30 $for gas fees plus 38 $for gas because we forgot to return it with 1/4 gas requirements, I thought 38 $for the up-charged was already ridiculous. But the bad part is they don't tell you about the extra 30 $for gas service fees. So that is how they make their money for not notify the customers upon signing the rental agreements about the extra fees!!!!. And won't honors the misinformed gas up charge information that the girl didn't point out when we signed the agreement . The manger came out to tell me. That's their policy and it's on the fine print. Who will stand there to read the fine print when all informations was already asked before signing their agreement??? Bottom line is filed up your gas before you return the truck.!!!!!!! Otherwise you will be sorry for paying as much as double of what you should be paying instead.
KELVIN N.Staff offered great customer service throughout the transaction.
Marc L.None at this time, thank you.
Carlos C.Excellent service
Gregg R.Good service
CARLOS M.Very nice people working here fast, friendly and all over pleasant experience. I will definitely use them again! Rented the Cargo Van for the day to help move from Apt to Apt. Worked out great and the air conditioning was cold and refreshing for hot days!
Donna M.Better overall preventative maintenance service (PMI)
Keith R.Just tell to one of your outside guys to use a belt on his pants that way when ge lean over don't show me his plumber's crack, I really don't want to see that.
carlos V.To bad
CAMILO S.Over priced 34 $for a trailer for 22 hours turned into 130 $unbelievable
PETERSON F.Angel and Emily were fantastic.
Dennis U.The front counter employee was rude and did not look or sound like she wanted to be there. Not welcoming at all. I know it was early but still need better customer service.
Brandon S.They charged me 1 extra day just for arrive instead 4:00 pm at 5:40. Not fare.
Jorge G.They always taking out extra money off my card u gotta be on point when u go here
TRAVON D.First I rent often I was given a truck no ac Then I called in for reservation required a furniture dolly metal that I need for the job Then I got to biggest uhaul dealer in area no dolly Very upsetting already scheduled job and truck So no dolly which I was assured on the phone yes dolly available Very upsetting
ELMER T.No comment
EDSON T.I'm a very long time customer. The staff always Satisfy my request even withoit appointments. Not sure why other customers may complain. Good customer relationship. Hats off to Manager Amanda at margate location. Thx crew
TERRY H.I bought my truck back with the same amount of gas as when I rented it. Was charged 23 for gas when I should not have been and yes it was refunded thanks to the store manager and a great employee. The way your company judges had use is not right I really wanted a full refund .
Marjorie H.They need to do a better job in the driver compartment. This area should be always clean.
JOEL L.Excellent service
ERICSON S.ðŸ‘ðŸ¿ðŸ‘ŒðŸ¿ðŸ‘ðŸ¿ðŸ‘ŒðŸ¿ðŸ‘ðŸ¿
ANDRE B.Nothing Completely Satisfied
URBAINW L.Nothing I had a great experience and would recommend your location
STEPHEN M.The biggest problem I always have is after hours returns, it never works even though my location services is activated on my phone which results in me having to call wait 20 minutes on hold only to hear o still have to call the branch in the morning to ask to reverse the charge. So hassling the only reason I started using uhaul for my event business is because of after hours drop off and now uhaul is nickel and dining people for that. Plus the insurance charge has gone up
NAKIA S.Rented 2 trailers at same time Contracts # 89955448 and #89955386 for 24 hr period starting at 7am. Returned both to same dealer at 7pm. Office was closed. Took photos of both returned trailers and tried to upload photos to the website but was unable to do it. Next day viewed my credit card and saw only one trailer charged with 20 $late fee. Called UHaul customer service and was advised second trailer was not returned. I explained both were returned at same time. Left voicemail for local dealer manager. She has not returned my call. Second trailer was finally over charged to my credit card. Over 100 $for 2 trailers for use of 12 hours. That's bad business practice for UHaul.
ALEX N.Need better vehicle
Keith F.I rented a 6x12 trailer. The individuals that hooked up my vehicle did not properly secure the attaching clips for the bumper guard. When the trailer was returned I had to go to the car dealership to replace the clips at a cost of 14,00 $. In addition, they scratched the new car finish on the attachment. All other interactions were fine with the UBOX rental and the supplies that were purchased.
Andrew B.Nice people nice place me and my husband love it
RUTH L. | Premières impressionsPrices got too high
Paul W. | Expérience généraleAngel was courteous professional and very polite he exceeds at his customer service skills and is an asset to the company it is not often that you find an employee that enjoys this job
Mechac T. | Expérience généraleUHAUL the best I give you all 5 FIVE STARS
Jesus M. | Expérience généraleStaff are great and friendly. They deal with a lot of customers who don't take the thank to thank them for helping them out.
Shaun G. | Expérience généraleThis store was the best I have visited lately. Extremely organized and very clean.
Bettye J. | Expérience généralethis team is the best I give Them 5 STAR
Jesus M. | Premières impressionsMerci
Wilton P. | Expérience généraleStaff was friendly and very accommodating to my needs to a outside storage.
Edward D. | Premières impressionsMerci!
Wilton P. | Premières impressionsMuy Amables
georgina v. | Premières impressionsIf I ever needed U-Haul assistance again, I will come back and visit this location
Doris P. | Expérience généraleProfessional, Courteous, and Quick. Bravo.
JOE L. | Expérience généraleThe general manager lady was great!
Margaret S. | Premières impressionsMajority hospitable workers in the office that deals with the storage needs. Clean storages and freshly scented passage in the climate controlled sections with neat and tidy lavatory.
omar w. | Premières impressionsMiranda is the best!!
Laurie L. | Expérience généraleThe customer service at this U-Haul location is always over and above. I feel very welcome, as the manager Maranda, is Always accommodating in every way. Most of the staff is very friendly and I feel very secure and comfortable having a warehouse in this location.
Jeni H. | Premières impressionsVery good
Wayne B. | Expérience généraleGreat service, courteous and knowledgeable personnel
Ivettte G. | Premières impressionsMy items was well kept it was just as I left it one year ago, one most important Things it smell good thank you Uhaul.
Juliana B. | Expérience généralevery good Thanks
Michel F. | Expérience généralelove going to uhaul in margate on state rd 7. Always nice and friendly
bobbi B. | Premières impressionsThe store manager, MARANDA PERKINS, in Margate Fl was professional, friendly & always helpful. Excellently run facility. Thank you Maranda & staff.
MARIA M. | Expérience généraleFriendly costumer service
Cecilia T. | Expérience généraleMr. Angel is the best. The rest of the office staff are unfriendly and crude.
Helen S. | Premières impressionsi have being automatically charge on my credit card for another month storage when i turn in my storage last month on the 30th why is this it was on auto pay and you all still charge me
Harrynarine M. | Expérience généraleI've been with this storage facility for many years. Unfortunately the service has diminished over the years as far as billing and access. I'm now seeking other storage services with better rates and storage area and quality.
FABIAN C. | Expérience généraleOur experience was good. The air conditioned units are easy to access. We were not aware of the dollies being readily available until later, so ask about their location. We would certainly rent here again.
Charles T. | Expérience généraleMiranda was a great help to me...
Michelle A. | Expérience généraleThere's an issue with house keeping. They are not thoroughly cleaning the units meaning: there's trash left behind by people the moved and days goes by before its removed. They need to work on a system. Average but there's room to improve. I really don't want a call regarding my survey.
Guylen A. | Expérience généraleMiranda (office manger) and the entire staff were professional, extremely helpful and friendly. So glad I booked a truck & storage unit at this location - excellent customer service! Merci.
MARIA M. | Premières impressionsThe staff was very helpful and friendly. They are doing an amazing job at this location.
kyli b. | Expérience généraleWe had a storage unit there for over a year and never had any issues. The facility was clean and easy to access. I felt confident that my valuables were secure.
Barbara G. | Expérience généraleGreat experience
theresa i. | Expérience généraleunprofessional ripe off.. One staff gave me prize for a truck have a flat, from the first price.. the storage have rotton Mouse droppings all on my bed furniture Very bad experience
ORVILLE G. | Expérience généraleUsing U-Haul annually for over 40 years, due to my employment always requiring annual relocation. Always excellent service.
Lee B. | Expérience généraleVery friendly and professional staff. Quick and efficient service desk staff.
Luis C. | Expérience généraleQuick to process request, organised and clean .
Michel F. | Premières impressionsWhat was EXTREMELY upsetting was the fact that I just paid my rent 10 days ago, moved out and was NOT refunded a prorated amount for time spent. Not good for customer service. Felt taken advantage of!
Trudy Ann E. | Expérience généraleExcellent service
Juan v. | Premières impressionsI got a truck had some people to pack up my things get to the u-haul storage place to unload my stuff in the truck and the storage was occupy it stated that December 1st so i had a horrible experience
valorie c. | Premières impressionsNo great staff, actually the costumer service is bad...really bad, don’t have the right answers just a general answer, staff is afraid to approach with a solution....
oMAR G. | Expérience généralevery good service
jorge l. | Premières impressionsMy ubox arrived from California entirely destroyed and water got all of my things wet. I was given a storage room. A few weeks in, I found my things stinking, chewed-up and with rat poop all over!!!
Laura B. | Expérience généraleGreat service from all customer services rep
Jorge L. | Expérience généraleEZ enrollment and a pleasant experience
Jay M. | Premières impressionsExcellent
Leonardo B. | Expérience généraleProfessional, Efficient, Helpful, Friendly,Thoroug! What more can I say? The whole team was impressive! Moving can be hectic but they made it so much easier! Reflection of a great Mgr. They deserve A+
leonard m. | Premières impressionsExcellent staff!!!
Joseph C. | Expérience généraleWonderful staff, very helpful is resolving any issues!!
zonia s. | Expérience généraleAngel was so nice my husband and i were really surprised how he explained every thing to and even sold us the right lock for your door we would definitely go back when we need a truck n storage Angel
Joann O. | Expérience généraleGreat service from Yanira
Clemencia D. | Premières impressionsI always have a pleasant experience at the Margate location
A VISION OF R. | Premières impressionsGreat customer service. Storage clean
Cecilia T. | Premières impressionsKeep up the good work and communication. Merci!
AUDREY L. | Expérience généraleManager was inpossibe to after 8phone messages i gave up
Sarah D. | Expérience généraleFriendly and helpful staff. Very efficient. Your in and out in minutes.
Susan S. | Expérience généraleThank you for your services.
sasha i. | Expérience généraleMaranda was friendly and explained everything clearly
Kira B. | Premières impressionsVery peasant employee.
DONNA R. | Premières impressionsIt was very nice and I would recommend friends to rent from there
Andrea W. | Expérience généraleGreat team and attitude
Steven J. | Expérience généraleJennifer was completley professional and understanding. She went above and beyond for me as a longtime Uhaul customer. Very kind and courtois as well. Your company is luckiy to have her great
anthony i. | Premières impressionsOnly complaint is that in the two plus years I had the space, my access card never worked at the building door without having to visit the office. On some occasions several times before I could get in
barry j. | Expérience généraleVery clean spacious environment great customer service as well
Jodian B. | Expérience généraleThey take care good every time I come nice service. Merci
HOA N. | Expérience généralebetween the call center and the management of this facility I'm a very unhappy customer and that is why I moved out.
JACLYN Q. | Expérience généraleI was very satisfied.
Paul B. | Expérience généraleThanks
Orlando R. | Premières impressionsGreat staff and safe location.
DWIGHT T. | Premières impressionsVery nice storage place Miranda D Excellent service Angel R was nice too but I only met him upon moving out another young lady, awesome she worked with Miranda as well, blonde/brownish hair Team good!
Priscila C. | Expérience généraleIm so satisfied with the time period I spent with the company. Thank you!!!
Kirsy S. | Expérience généraleThe staff are always nice and helpful, but the rates for rental storage are way over priced, and that is why I wouldn't recommend to anyone, The units are small and over priced.
LISA G. | Expérience généraleI rented a Uhaul truck from port st lucie to margate. I was running 9 minutes late and I called and ask for someone to wait so I can get storage key. Rep x me to call center and turn phones off. Faible
Dale V. | Premières impressionsEverything wwnt perfect as usual and Ashley is awesome! We are loyal customers for your brand!!!
Robert F. | Premières impressionsReally, we never were or went yo your facility in Margate. We just received the U-BOX from there, according to the contract. Everything was great. Merci.
humberto a. | Expérience généraleNo comment.
Perrin M. | Expérience généraleMaranda was very kind and made everything easy for us. Thanks
Peter D. | Premières impressionsHappy Holidays
DWIGHT T. | Premières impressionsAll customer service reps were efficient and helpful along the way of our multiple transactions during a long distance move
janet h. | Premières impressionsWent back with boxes only for my 24 hour card not to work after sever attempts and a car full of stuff. Disappointed to say the least
Athaliah A. | Premières impressionsMy experience was not 100 % due to the fact that I was not told I had to purchase a lock from them and was not informed about after hrs entering
Julissa R. | Expérience généraleWe had the storage unit for 4 years.Everything was excellent.
LAZARO B. | Expérience généraleGood service
BELLANGE V. | Expérience généraleAlways clean and well managed. My 5th time renting. Merci
Micheline P. | Expérience généraleEverything was great, just thought it was 24hr access
ronald A. | RéservationStatified
MONIQUE G. | Expérience généraleWell taking care of
ronald A. | RéservationThank you for everything. Your facility is great. I really appreciate everything. Everyone was always kind and helpful.
Sondra L. | Expérience généraleIt was exactly as advertised
Robert G. | Expérience généraleFelt like I was moving from my home. Believe I was with you ove4 20 years. But as in life all good things come to an end. Never had a problem with any of the managers or staff. Merci
JOSEPH D. | Expérience généraleThanks
Gabriel P. | Expérience généraleCheck in of truck way fine,d id no use ahora te ás only outsider available.
LUIS R. | RéservationBad customer service over the phone.
Alvin B. | RéservationMiranda went over and beyond. She provided exceptional customer service that's hard to come by now and days. She truly helped us and I'm so thankful for her. You are greatly appreciated Miranda:)
Yaminah C. | Expérience généraleI always use this uhaul !!
Ruben R. | Expérience généraleFirst it was awful, since manager Don told me late that the UBoxes I ordered would not be delivered, then Tammie Acosta (customer svc) found a solution. Counter people at Margate & Pompano A+
Patricia K. | RéservationI have been a customer of U-Haul Storage for 5 months. It was a pleasure communicating with their Customer Service Reps. The Storage Unit was kept clean and neat. I will refer U-Haul Storage.
Contance N. | Expérience généraleNice facility
Gary G. | Expérience généraleVery difficult to reach the location. They always forward there calls to the call center. The call center even have trouble reaching the location. Not worth the headache.
Christopher E. | Expérience généraleThe reason we left was the price for the unit kept going up. We had the unit over five years and you never offered any more services for these raising prices so we got out.
BETSY J. | Expérience généraleIn the services area we experienced a problem with the hitch installation, but the manager (Maranda) would deal with the problem and solved it.
marcio m. | Expérience généraleThe storage unit they put me in had a ceiling that was caving in. As a result of all the recent rains, the roof finally gave way and some of my items were ruined. They would not help move me!
Alicia B. | Expérience généraleI had a very bad experience with the customer service that you guys provided to me on Friday the 20th 2018
Marquita D. | Expérience généraleThe staff were wonderful and the storage unit was great I would recommend to anyone Thanks for your help
William K. | Expérience généralePlease do a better job with extermination, there were bugs crawling all over my things.
STEPHANIE R. | Expérience généraleGreat work! Thank you
Ramon L. | Expérience généraleThe issue I had is that I kept signing up for auto pay and it was takin off and also they raise the price only after one month into contract.
Marie p. | Expérience généraleLove the Margate Uhaul staff and facility. Go above and beyond to make things work out. If I would suggest anything it would be the after hours emergency contact(s) system.
LYNN J. | Expérience généraleGreat facility. great staff!
Dennis w. | Expérience généraleThis is the best UHAUL truck rental & storage! Way above average! Clean & a pleasure to do business with.
Melanie S. | Expérience généraleGREAT!!!
Richard J. | Expérience généraleI love U Haul.
Debra A. | Expérience généraleEmployees need training
Nallton S. | Expérience généraleOverall I had three poor experiences with U Haul. I will not be a returning customer.
Amber M. | Expérience généraleThank you You’re the best. Kamel
KAMEL S. | Expérience générale