Something spilled in the back of the truck. I thought it was from me but when I tried to clean it. It looked like an older stain. Other than that everyone was nice and helpful.tiffany P.
Customer Reviews for U-Haul Moving & Storage of Mather
Pour nous contacter
Sacramento, CA 95827
(W Of Mathr Fld Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Freddy B.
Le client n'a pas laissé de commentaire.KEVIN D.
Le client n'a pas laissé de commentaire.JEFFREY G.
Excellent service and a very cute young man working there was polite and very good looking .DIANE P.
Thanks for your service and professionalism.HOPSON B. | Expérience générale
Le client n'a pas laissé de commentaire.STANLEY D.
Le client n'a pas laissé de commentaire.Jonathan C.
Depends who they got to help them. When I picked up the truck, the guy was very nice and helpful. When I dropped off the van, the guy was being a jerk.RODERICK H.
Le client n'a pas laissé de commentaire.LISA C.
Free mileageSOMPHET T.
A great staff. Can see that they work hard to maintain equipment in clean, good working order while providing courteous customer service.CHERYL O.
Uhaul is the bestAntionette R.
Le client n'a pas laissé de commentaire.JOHN T.
Le client n'a pas laissé de commentaire.Herman S.
Le client n'a pas laissé de commentaire.HERMAN S.
Brittany was AWESOME super friendly and provided me with great customer service!MICHAEL D.
Le client n'a pas laissé de commentaire.Melissa J.
Le client n'a pas laissé de commentaire.Charles S.
Drove truck less than 30 miles and got charged for SIX gallons of gasKURT S.
Le client n'a pas laissé de commentaire.LILIA L.
Le client n'a pas laissé de commentaire.DAWSON H.
Your hold times to speak with a rep we're ridiculous. The rep that I did speak to after waiting over 30 mins was great and helped me out right away.RUTH C.
Everything went smooth from signing in to checking out. I was surprised how easy it was, 2nd time renting a uhaul truck at this location. Happy customerDAVID G.
The people working here were great. They have very good working ethics. It is nice to walk into a business and be welcomed.Philip M.
Went well. The insurance rate is, of course, exorbitant (14 $for a 20 $rental), but that's true of all rentals.William P.
Le client n'a pas laissé de commentaire.TIM D.
Le client n'a pas laissé de commentaire.GHISLAIN N.
Le client n'a pas laissé de commentaire.KENNETH C.
Le client n'a pas laissé de commentaire.EVAN S.
Le client n'a pas laissé de commentaire.Lorralyn A.
OVERALL Experience: This was the 3rd location I was sent to to finally get the truck I initially ordered. I was told by a lady from the Broadway St., Sacramento location that my truck is at Coloma Gas Station in Rancho Cordova, 25 MINUTE DRIVE. The truck wasn't there when i got there. I get on the phone with suppose uhaul area manager and he sends me to Mills Station location where I finally got the truck i needed. smh.JOHN M.
Le client n'a pas laissé de commentaire.NGAIRE P.
Le client n'a pas laissé de commentaire.DERECK D.
Le client n'a pas laissé de commentaire.John A. | Online Move In
Le client n'a pas laissé de commentaire.MELISSA L.
Staff made an untrue remark about me.bruce j. | Expérience générale
Le client n'a pas laissé de commentaire.Mary W.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.Mark J. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela T. | Online Move In
Front desk rep was not friendly or very helpfulRobert B. | Premières impressions
Excellent customer service very fast and convenient they know their stuff.JAMIE H.
Le client n'a pas laissé de commentaire.Cherry S.
Le client n'a pas laissé de commentaire.JAMES O.
Le client n'a pas laissé de commentaire.JOHNATHAN M.
Le client n'a pas laissé de commentaire.JENNIFER S.
Le client n'a pas laissé de commentaire.SAMUEL G.
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.Mayra J.
Le client n'a pas laissé de commentaire.Don C.
The staff was very friendly and accommodating and made the process seamlessJames B.
Le client n'a pas laissé de commentaire.MONICA N.
No improvement needed! Great employees and our trucks were perfect.SHARON G.
Great Friendly Staff clean facility and provided excellent customer service at all points.STEPHEN M.
While the actual transport people & the logistics were competent and reliable, the office workers (i.e. scheduler, customer service) were horrible: incompetent, foggy, forgetful...Todd K.
Service rapide et convivial. An excellent experience.DONNA W.
I reserved a truck at the Arden location when I went there they had nothing so I had to spend more money on not only gas but on miles because I had to drive further out to get one available completely not satisfied with my overall experienceMARYELLEN J.
Fast friendly serviceJULIAN D.
I waited from 2pm until 2:31pm there was only one person there and only one customer in front of me. And secondly I got the 14 $insurance on the truck when i was driving, the Rear driver dually tire left rear it was sounding like bad ball bearings the wheel was locking up or something all I know is something went out for a few seconds and it had me swerving it was going back and gorth left and right i got control of vehicle tried to call them they wouldnt answer i told the guy at the store but it sounded like to me theyre still gonna put it back on the road its not their loss as long as someone else puts coverage on it I guess.JOHNATHAN M.
Le client n'a pas laissé de commentaire.CLIFFORD S.
Le client n'a pas laissé de commentaire.Robyn J.
The person that checked me in was helpful, but I was told that I would not be charged for an after hours drop off. I received my bill and I was charged. When I tried the local phone number listed for the shop, I was on hold for a while before getting someone in a call center. I was then transferred to the shop for another long hold, that I was unable to wait for.Maria L.
Le client n'a pas laissé de commentaire.OMAR L.
Brittany you made the process simple easy and so fast! Great customer service! 2 thumbs Up!LYDIA G.
I went to the originally planned uhaul place and despite 2 trucks being parked at that location I had arranged. We were unable to use the application and the uhaul phone line person stated the person at our planned pick up site had not yet checked in the vehicles so they were unavailable to us.JOEL D.
I had the trailer for about 5 hours and was billed 101.00. Then was told that I had it 2 days and that they couldnt bill me for 2 days if I didnt have it 2 days. So either he lied or I am being scamedDana R.
Le client n'a pas laissé de commentaire.Natasha L.
To make sure all dents have been marked.LYNN H.
Le client n'a pas laissé de commentaire.Pamela T. | Premières impressions
Le client n'a pas laissé de commentaire.Dan O.
They told me they would check my truck in later. While I appreciated they were busy, I wanted to be closed out immediately. All good though; my charges were accurate.Susan G.
Le client n'a pas laissé de commentaire.MAXWELL L.
Le client n'a pas laissé de commentaire.BENJAMIN W.
It was not staffed enough. The person who assisted me was alone and there were problems with the truck I rented. I was told it had a full tank of gas and it had half a tank. The mileage was off by about 27 miles. I got out before leaving and went back inside to tell her. She said take a picture and that she would fox it. I uploaded a picture of the half tank of gas. I was ynable to delete that to upload the picture that showed the mileage and gas together, however, I took it and kept it. Upon return a couple hours later, I was charged for miles I didn't drive. I drove 23 miles ONLY. I called to let them know about the problem (I was told to just leave the truck with the keys in it and go on my way and that is the process for returns now). Once Inreceived the final invoice in my email, I realize the error had not beem corrected and that is when I called. I was told they could not fix it and that they would call and have it fixed. I texted a picture and was told it would be a week to refund my money. This error should have not happened as I informed the attendant immediately amd if ahe would have had assistance, I am sure she would have fixed it i. Tike to not be incorrectly charged.REBECCA H.
Le client n'a pas laissé de commentaire.FARRAH N.
Lots of stuff in the parking lot: nails, hangers, screws, plastic, etc.Lisha C.
Le client n'a pas laissé de commentaire.Kevin W.
After waiting in line for 20 minutes, I find out my reservations was canceled because i was two hours late, then I was treated as if I wasn't trusted and it took another 20 minutes to get the trailer. The manager (rude) was too busy talking on the telephone to assist the trainee on booking and finalize my transaction.ANTHONY S.
Le client n'a pas laissé de commentaire.JENNIFER S.
Dishonest financial practicingRONALD W.
Le client n'a pas laissé de commentaire.MARIANNE S.
The App is time consuming and battery draining, I had started to return the truck at 7PM (check lot cameras) but the app drained my battery from 20 % to 0 %. I had to leave the truck getting charged extra while i went to charge my phone to complete return process. Overall good except the App experienceMALIKA L.
Le client n'a pas laissé de commentaire.KEVIN W.
My boat was broken into and my 2 500 $stereo system stolen and 2 400 $worth of damage was done to my boat motor and fuel tank. All of which UHaul refused to pay a penny for. Need I say more ?Jeff S. | Expérience générale
My storage was broken into multiple times, staff told me there was nothing they could do for damages. When I moved my stuff out of the storage they continued to bill me for 5 months after leaving.Derrek T. | Expérience générale
Le client n'a pas laissé de commentaire.Colin C.
Understaffed. Lady was very efficient but was the only one there.MICHAEL S.
Le client n'a pas laissé de commentaire.GUADALUPE B.
Excellent service! Thanks again. Natasha LambertNatasha L.
Le client n'a pas laissé de commentaire.ANNETTE V.
Le client n'a pas laissé de commentaire.JUAN R.
Place the truck in a better location when someone is scheduled for a mobile pick up after hours.mitchel M.
Speedy the process of check in and renting.RUHUL A.
Let them know ahead of time that wen returning items need to go back to the store u rented it from.ANTHONY M.
Brandon was awesome! Very helpful and thorough. I was impressed that he managed to juggle so many customers at once. It didn't seem fair that he was left alone in the store with so many people + phones to take care of, but he took it all in stride. Polite, respectful, and went out of his way to ensure that folks were well taken care of.ANNA N.
Le client n'a pas laissé de commentaire.DAVID S.
I returned the trailer a day early because the dealer did not connect the tail lights and it was unsafe to drive. (Check the picture on file.) The real problem was the location was terribly under staffed and therefore the person serving me was dealing with several customers at once. On the return, I asked for refund for the unused second day but did not receive one. Accordingly, I will post a negative review on social media.CHRISTOPHER E.
Le client n'a pas laissé de commentaire.David M. | Expérience générale
Le client n'a pas laissé de commentaire.MANUEL J.
Le client n'a pas laissé de commentaire.MONICA R.
when store opens which i think are busiest time should have 2 registers 1 those with an appointment, the other for walk ins. many times i book for 7AM to get early start to beat the heat, I arrive and wait in long lines not getting out sometimes for an hour, and I am simply getting a trailer, the store i used to was good I Was in and out, some of the others wowScott S.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.KEVIN B.
Le client n'a pas laissé de commentaire.CONNIE D.
Both times I've been there the "system" has been down. Just makes it harder to get in and out. But I love your Motorcycle trailers and the people working at this location did a fine job, making the best of a system down situation.Andrew P.
Regarding Uhaul specifically: remove the â€œone wayâ€ advertisement from your literally every single truck in the lot. I needed to get a truck from SF and drop it off in Sac but they called me to tell me that wasn't a thing anymore; I had to return the truck to the same location I picked it up from (2-hours away). It only worked out for me because I had people coming from Sac who could pick it up. However, it felt like a silly ploy to get me to pay more; I ended up paying over 300 $to drive a truck from Sac and back when I could have just picked it up in SF and made one stinking trip. It all worked out though. We also had another issue with picking up the truck. We chose to pick it up using my phone and everything went well until I clicked on the payment option and got an error message. We stood next to truck for about 30 minutes waiting on customer service to confirm the payment and explain how to get the keys. After all of that, I must say that I had a great experience with the actual truck. It drove well and was clean. Felt safe to drive aside from the wheel not being centered while driving. Drop off was a breeze and that 15' foot truck can really hold a ton!Candice R.
U Haul Sucks. Your communication with customers Suckspauly L.
Very efficient.MAX L.
The MC trailer was excellent. Very nice service and experience. I plan to use the MC trailer again in the future. I should say- needed an adapter from my 7 pin connector to the 4 pin of the trailer and you tech provided that and did not complain. Very much appreciated.Andrew P.
Lots of break-ins. My trailer was broken into twice in just 10 months. 5 trailers in total broken into the same day my trailer was broken into. Uhaul management did not reach out to me to inform me if the re-occuring break-ins. Never received apology from Uhaul. Had to call the police myself to have them come out to investigate the break-ins. DO NOT USE THIS FACILITY TO STORE YOUR RV/TRAILER. CHECK OUT REVIEWS AND PICTURES ON YELP.Eduardo v. | Expérience générale
I was broken into twice. They broke the window twice and stole 2 radios Your insurance co will not cover anything. I have a 3 000,00 $ out of pocket expense. So no I would not recommend this place to anyone.Vincent D. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM D. | Expérience générale
My travel trailer was broke into and vandalized. Staff showed no empathy. 10 other trailer were broken into, as well. Very poor staff and will tell everyone to stay away.STEPHEN M. | Expérience générale
Staff were always very polite and friendly. The facility, however, has extremely poor security and is an easy target for break-ins. Our RV trailer was vandalized twice while stored at the facility, as was all the neighboring RV trailers next to us. The last vandalism to the trailers was extreme. When reported, the staff gave us insurance pamphlets and said they were sorry, and said that it's a problem at that facility. No improvements were ever made, so we really had no choice but to leave.terri v. | Expérience générale
My boat stereo was stolen and the boat was ransacked. Obviously not secure.LINDSEY S. | Expérience générale
Our travel,trailer as well as 10 others were broken into by the homeless population. What upset us the most was the fact that none of the employees thought to notify us. We were very fortunate however as ours was one of the smaller ones soother units were more desirable to sleep and eat food in. We did lose some possessions. When we finally heard from the manager in charge, she was very nice. We no longer have our RV there. This seems to be problematic at other storage facilities that are close to Folsom Blvd and the railroad tracks.Judy O. | Expérience générale
Multiple RVs broken into, including mine, over a period of a week. Very poor security. Need more cameras and a much better fence.Norm P. | Expérience générale
Total lack of security. Trailer was vandalized twice in 4 month. Not the fault of the staff but ownership not improving security after first break inlance T. | Expérience générale
Our Rv was vandalized 3 times there. The last time they broke windows, and trashed it. Very poor securityPATTY S. | Expérience générale
I was paying 139,00 $/ Month to storage my Motorhome in their yard and I had the catalytiv converter stolen within 2 months of been there I show the staff the condition of the fence around the property, It is Falling apart, they are not even attempting to secure that area and the whole storage looks like a junk yard I have pictures if you want them.Carlos R. | Expérience générale
Yes Jessica was the best over at the mill station in Rancho Cordova CaliforniaROBERT E. | Expérience générale
Staff are friendly but the location is not secure, my car was broken into and the stereo was stolen. I am out of state and nobody even notified me. I know that probably isn't their job but it would seem like a basic courtesy. I asked my parents to check on the vehicle and that is when I found out. Not really sure what I was paying for to be honest. Unless you are storing your car there to abandon it, I would not reccomemnd you use that storage facility.Timothy C. | Expérience générale
The clerk named Paul gave us an exceptional experience somehow help release tensions of moving in. The offer of a month free storage is a big big big plus factor that I am truly grateful for. Uhaul is a one stop shop everything is in here coupled with Paul who assisted us all throughout. I should say smoothly done and Perfect. Merci.Natividad S. | Premières impressions
Jessica and her staff were always helpful and courteousDanny A. | Expérience générale
This facility was well maintained and the staff was professional, helpful at all times. I definitely would use them again.ANNETTE L. | Expérience générale
Generally convenient and helpful staff, but the security could be improved. We had parts and fuel stolen on separate occasions. The fence surrounding the vehicle enclosure is low and easily jumped.aaron m. | Expérience générale
I know they cannot control the vandals that came in and broke into locks of mine and multiple RVs, but it did make me want to leave. Maybe not having vehicles right next to the fences so people could easily climb over might help. Or higher fences. The staff was amazing and did everything they could to help.ERIK C. | Expérience générale
Le client n'a pas laissé de commentaire.joyce s. | Expérience générale
Very professional...John U. | Expérience générale
The staff is very knowledgeable and courteous but they are often understaffed. The same person is moving trucks in the parking lot, installing hitches on cars, checking people into new storage units and selling merchandise in the store. Seems like a lot for one person at a time and I doubt they're making enough money to compensate. Please take care of your employees!Benton B. | Expérience générale
Le client n'a pas laissé de commentaire.roy e. | Premières impressions
Le client n'a pas laissé de commentaire.Daryn H. | Premières impressions
Everything was excellent, I think the young lady’s name was Jennifer she was so nice and helpful.Rosalyn M. | Expérience générale
The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.Julie N. | Premières impressions
The manager Jessica is amazing and so very helpful i wouldnt have choosen anywhere else to keep my belongings. Thanks so much Jessicasydni m. | Premières impressions
Le client n'a pas laissé de commentaire.BOB S. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen W. | Premières impressions
I made as very big move from so cal to Sacramento and uhaul took care of my needs thank you uhaul!!!michelle g. | Expérience générale
The employee was very nice and helpful.Sherry S. | Premières impressions
Made a difficult move easy!!michelle g. | Premières impressions
Great customer service very polite keep up the good workMichael W. | Premières impressions
It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!Koren B. | Premières impressions
The worker that helped me was truly a blessing.Lomitha Ann K. | Premières impressions
Great locationJoseph H. | Expérience générale
Mercibarbara c. | Premières impressions
12:00 am okay I'll answer ! Lol great job guy's thanks fo the understandingjoseph r. | Expérience générale
Fabulous service; tremendous care and attention was given to me. I'm very grateful I went here.ERIK C. | Premières impressions
Jessica and staff is the example of excellence, service and respect. Ever since the first experience she worked very hard to help myself and others consistantly while representing your agency . ThankALTEN T. | Expérience générale
Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I'll need to find more secure location.Norm P. | Premières impressions
Jessica is the best , great customer service, everyone in this group are all good, unlike a lot of prior employees-BOBBob B. | Premières impressions
Our new boat was broken into. We rented a covered space. Thought it was secure. But it wasn't. Somebody jumped the fence and stole stuff. We moved out immediately. Need deterrent. Grounds dirty.Gary B. | Expérience générale
Everytime I go in there the employees are rude and offer no answers to any questions I have. Roaches in establishment. Had to throw away majority of items due to roaches being in my stuff.Kathleen w. | Expérience générale
Great customer service! Very helpfulJamal H. | Premières impressions
I always have such a great experience each time I'm there. Friendly, knowledgeable, helpful staff. Thank you!!Andy S. | Premières impressions
Good serviceJohn U. | Premières impressions
Wry helpful. Very courteous and just all around great human beings.Lydell F. | Premières impressions
Jessica and her team are great !Jeff S. | Premières impressions
Great Customer Service! Very professional A+Vartan G. | Premières impressions
Excellent service provided by their staffema r. | Premières impressions
Friendly enjoyableJerry P. | Réservation
It was obvious they were short staffed but the general manager was very kind and helpful, specially since we had a toddler running around.Brittany V. | Réservation
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