I can not express how impressed I am with the team there at the 4725 Gettysburg Rd location. From Ed' comedy, to Jesse James's kindness, Rich's southern hospitality (not to mention Sam Elliot has nothing on him), and lastly Maria's willingness to help a newly established veteran owned business. You can see she leads from the front and the team works hard because she does. As a veteran I've traveled and moved countless times and I've personally rented a few times while living in Harrisburg and I've never encountered a team like I did at that Mechanicsburg location. It was efficient, memorable, amazing customer service, and seemed like a little family doing their best to make an easy moving experience no matter the reason why the move is happening. You just know they'll take care of you there. My business now has a storage unit and I will continue to use them as a business owner. Please help them continue to be successful; they're a template to use a successful U-Haul store. Thanks, Mike
Michael R.Customer Reviews for U-Haul Moving & Storage of Mechanicsburg
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I don't think you need to improve anything. I think you all did a great job! Merci.
Connie R.The personnel are excellent!
Steven S.Easy transaction with quality people!
Joseph S.Excellent service à la clientèle. I was treated extremely well, she helped with everything making my rental so easy.
Lee E.No problem on the drop off end. Everything was as expected and all went smoothly.
Timothy C.Great staff
Wilbur R. | Premières impressionsCustomer service what is the poorest thing that I notice I'm in the Retail Business the associate was very rude unprofessional bad attitude I had to move the stuff as I planned otherwise I would have walked away that's the reason I would not recommend this place to anybody else as long as that associate is there the way she behaved if you had a questions it was answered with the attitude
Gurmeet B.Staff was helpful. Equipment was in good condition and many addl options were available. We are returning customers and will use again if needed.
Michelle M.Do not recommend online pickup and drop off. It is slow and inconvenient.
Kelcie D.Everything was great. Casey and the rest of the staff were terrific!
Kevin F.A great place.
Robert K.Keep up the good work!
Gregory W.Awesome, very helpful and very nice employees.
JAMES M. | Expérience généraleCasey's professionalism and kindness convinced me that THIS was THE UHaul business wih whom to contract. Once I arrived EVERYONE was courteous and helpful. Great contact hours as well!
Cheryl E. | Premières impressionsStaff was extremely friendly and seemed to care about what they are doing. They were training newly hired staff and were thorough in the process. Even apologizing and also thanking me for my patience.
Kevin C.Staff were friendly and helpful, vehicle was clean and in good working order, pickup and drop off easy and quick. Je les recommanderais sans hésiter!
Jennifer H.The gentleman at the counter was courteous, and helpful. I needed to extend my rental, it was easy, just a phone call. The return of the truck again was easy, the same gentleman came out to the truck, checked it in and I went on my way! Great team members make all the difference in the world!
Mark V.There is room to improve your technology. I made a reservation through the U-Haul website (not the app) using my mobile device. After selecting “Submit†my order appeared to be processed until I was returned to the blank reservation page. I had to call the location to make an actual reservation. Likewise, when returning the truck, I tried multiple times to give the U-Haul website access to my device. I tried the tips provided in the Help link, but it still failed every time.
MICHAEL B.The staff was friendly, super helpful and most efficient!! Always a great experience!!!! A+!!
Bruce G.Woman I dealt with needs customer service communications training. Just rude and off putting demeanor.
Teressa D.Easy process professional and friendly team
James M.Great job. Don't change a thing!
Christopher D.Other than lowering the $30 fee if a Uhaul employee were to fill the vehicle when it is returned to the drop-off location, nothing else comes to mind. Making the rental arrangements at the pick-up location and returning it to the same one was very easy and efficient. Both employees were very knowledgeable and personable.
alex M.No comments
Karen U.Aucun
Francis H.Keep up the great work!
Shawntel M.Everyone was courteous, friendly and very helpful. I rented a 5 x8 trailer and it was great, the only thing I thought could have been better was a little lubrication on the door, I found it very hard to pull down and up.
Roberta B.Nothing, all was good
Anthony H.The young woman who waited on me and prepared my contract seemed to be annoyed with the entire process of the transaction. She seemed very uninterested throughout. Other than that, the truck was clean and well maintained and, overall the experience was acceptable.
Harold B.Everything went very smoothly, thank-you.
Dawn M.The return was very quick
Timothy G.Easier then pick up
Michael S.I dropped off the uhaul late at night, and the digital dropoff did not work. When I tried to take/submit my first photo of the truck, I got an error that said something along the lines of "out of memory" and then I could not re-access the photo submission page, no matter how hard I tried. I'm not sure if it was the server/page or my phone that was "out of memory", but I checked and still had plenty of storage, and had no other programs running at the time.
Nick V.Staff was professional, equipment was perfect for my needs. Thanks again
RICHARD B.The gentleman that assisted me with my return was very friendly and helpful. I love this location and will rent here again!
Jennifer D.Had storage here for two years. Staff was always friendly and helpful!
Maria W. | Expérience généraleExcellent, efficient service at the Gettysburg Pike location in Mechanicsburg PA. Staff was awesome. Will definitely recommend and return for services when the need arises. You just gained a lifetime customer. Congratulations to everyone at this location for the great service and friendly attitude. I'm in a service industry..you are a prime example of what a customer should experience. Awesome job! Thank you!
RONALD L.When I returned the vehicle, the wait was incredibly long due to obvious understaffing.
Gregory L.Location is very convenient and staff is very courteous and helpful. Equipment was ready and very functional.
TImothy Y.Whoever the man was that was working that morning was the manager of another store he worked at this store a few years ago. He was incredible. A ton of people, and his attitude was so positive and uplifting and he was just great.
Amber A.This store has an amazing team of patient staff who work hard to accommodate every need.
REBECCA M.Fat and easy pick up. Hassle free drop off
Joshua F.Staff was very courteous and helpful especially when hooking up the trailer to the truck He found a bad connection gave us some maintenance advice and changed the wire harness on the trailer. We were on our way in no time.
Christopher L.Thank you for having mover's on your page!
chris K.I was told that my storage would be free since I was coming from Carlisle. When I reserved my storage unit, I was told it was almost $200. I paid it because it was already too late. I was given information from a Carlisle branch that was not true.
JAHLISA M. | Premières impressionsAll was fine, but I have a real problem with U-Haul charging the customer for environmental and PA vehicle surcharges. That's part of doing business. I don't charge my customers for heat (or anything besides the actual merchandise) when they come into my shop.
James B.Would be nice to have other later hours or a way to check out of the storage unit in the app. When the woman called me about checking out, I explained that I would have done it in person but they weren't open when I left, and my work hours overlap their open hours so I wasn't able. She didn't care, and counseled me on the correct procedure to check out. I'll rent a garage from methany up the road before I come back to U-Haul in mechanicsburg. Not filthy, but certainly not clean. Passed an old mattress and entertainment center that was outside C building for nearly a week. No security cameras.
Jared M. | Expérience généraleAlways impressed with the Mechanicsburg - quick excellent service both picking up & dropping off - Thank You. AngT
Angelo T.Casey who helped us at check in was great. She was the only staff handling the counter and she was taking care of 2 customers at a time to get the line down. Then when someone did come to help her she had to help him too. She was very clam, processional and helpful when others may become overwhelmed on a busy Saturday morning.
LISA S.Maria and her staff are awesome. They treated me well and took care of me while I am going through a rough time in my life. You can tell Maria leads her team well and they all have a drive for excellence in their jobs. I would recommend this location to anyone moving and storing.
Jeffrey S. | Expérience généraleAucun
Robert Y. | Premières impressionsAll staff members always helpful and friendly, even when I needed to ask a question while they were helping another customer. They handled check-in and closing the account smooth and easy even though I chose not to use the app.
JAMES H. | Expérience généraleThank you so much for your excellent customer service - with everything!
Leigh Ann C. | Expérience généraleWish they would put lights on the units. Otherwise a pedant experience.
barbara s. | Expérience généraleI felt very confident having my belongings stored at Uhaul. It was very safe and secure and it was great that I could come and go at my convenience!!! Thank you!!!
Susan H. | Expérience généraleMaria and her crew are awesome. Place is always clean, temperature comfortable. Most definitely will come back if need another rental space. Merci
JUAN E. | Expérience généraleWhile the staff person was friendly and efficient it seems the office is understaffed.
robert s. | Premières impressionsExcellent service
Estefany O. | Premières impressionsVery good people,love dealing with people that makes thing go just right. FELT VERY IMPORTANT.
donald w. | Premières impressionsMaria is a credit to your company. I don't think a problem exists that she cannot solve! Her assistant manager and your Sam Elliot look alike are similarly excellent from this customer's point of view!
REID M. | Premières impressionsMerci
Gionnara C. | Expérience généraleThey helped me out with exactly what I needed after moving. Very positive experience. *****
edward m. | Premières impressionsThe staff that was there was super awesome! I talked to two gentleman working. After a super stressful day, I came into friendly and understanding workers who helped tremendously ease the stress of the day! They helped me a ton out and I was able to get everything returned and on time
brayan i. | Premières impressionsStaff was very helpful and friendly!
BETHANY S. | Expérience généraleUpon arriving my storage unit is supposed to be a drive up outside. It turned out to be one of the units that looks like it was delivered on a flatbed preassembled. First thing was that it is on a raised platform which prevents me from just rolling anything in ( garage like ) had to go back home to get a ramp. 2nd thing was it looked smaller than 10 x10 ,measured and its not quite 10 x9 also there is a second rollup door on the back with a lock on it not sure who has the key for that. It was clean . Checked and they did not have any other units available.
Scott M. | Online Move InI have never rented a storage unit before, so i was pleasantly surprised at the ease of the process. The team at U-Haul politely guided me through and made sure it was all completed in a timely manner. I was actually surprised at how easy they made it. I would definitely use them again.
Therese N. | Expérience généraleI had previously called when thinking about closing my storage unit down. The gentleman I spoke with said that U-Haul would pro-rate the remaining time for the month. So if I closed it early, I would get money back. However, when I went to check out, this did not happen and I was told it was not possible. I felt swindled. I will not recommend this location to anyone else.
Peter H. | Expérience généraleLicense photo process was difficult
Athena Y. | Premières impressionsVery good and convenient!!
Ramesh B. | Expérience généraleThe staff both new and tenured are extremely helpful, kind, understanding, and just all around a great experience! Thanks guys keep it up. 3rd time using this location every time just as fantastic.
Liam W. | Premières impressionsGreat!!
PHANI D. | Expérience généraleAnother locker was being accessed by a 26' truck which would not shift at all to help us get past making for a very tight turn
BETHANY S. | Premières impressionsTruck gas and brake pedal not made for size 14 shoe. Won't try that again! Staff was GREAT.
Patricia A. | Expérience généraleYou guys are true professional, thanks for the GREAT SERVICE
JUAN A E. | Expérience généraleRented the unit for over 2 years. It was a great experience.
maryann m. | Expérience généralethe storage area was always clean and well taken care of. When I got my things out my card wouldn't work. The situation was remedied immediately and I got my things out, they were in the same shape as when I put them in. Was an easy move out and I thank the staff for their help.
Marnie B. | Expérience généraleNothing everything looks fine
DURGA C. | Expérience généraleDisappointed in the misinformation from Uhaul and thee emails they send from corporate compared to what can happen on store level. I had a free rental but should have been at a different location but Uhaul.com sent me there. Now I had to pay. Not happy!
Lysa H. | Premières impressionsMaria was absolutely awesome. Will for sure recommend to others and have been since she helped me rent the storage unit. A++++
Anthony N. | Expérience généraleMany times the gate was blocked and the entrance they had trucks parked and I couldn't get back to my unit. They also raised the rates recently
troy h. | Expérience généraleThese folks were absolutely great they knew exactly what they were doing also the trucks were clean smelt new frash gassed up . Stoarge unit very well taken care off. .very secured feeling wasnt scared of my surroundings. .
Alice F. | Expérience générale--
Richard P. | Premières impressionsI am so pleased with my unit and that the U-haul representative, at my initial call, was spot-on with the necessary unit size. She was so accurate!!
Kelly F. | Premières impressionsMechanicsburg Uhaul is fantastic Maria is a real sweetheart. Getting a truck in the Philly area was a real experience, would not recommend doing that. Maria, thank you for all your help and patience
Carol M. | Expérience généraleDisappointed that there were no lights in the unit itself but it was nice, clean, and free of dirt and such.
Richard D. | Premières impressionsClean facility, helpful staff
Tiffany U. | Expérience généraleMaria, the site manager in Mechanicsburg was awesome. One of her employees seemed a bit annoyed when I simply asked what time the actual storage area was accessible to. He may have been off the clock but I feel that it was a very simple question with a simple answer that could've been answered without an eyeroll or sarcasm. I feel that even off the clock he represents U-Haul (especially while walking out of the office IN UNIFORM) and puts off a bad vibe when interacting with customers this way. Overall I am still quite satisfied with the rest of the staff's performance and my interactions with them. And, as previously mentioned, Maria was very friendly and a joy to talk to.
Matt P. | Expérience généraleStaff were super helpful & quick with completing the process.
Julia K. | Premières impressionsAlthough the circumstances were unfortunate (house fire), our rental experience was excellent! The rental office staff were sympathetic and very helpful. One dear employee even offered personal items that we might need which was above & beyond. Thank you for running a top-notch professional & caring business.
Peggy H. | Expérience généraleVery pricey. While all employees were great to deal with, Gina is outstanding and an asset to your organization!
Sandra A. | Expérience généraleThe staff was the best part of the experience. They were helpful, professional and very efficient.
jade b. | Premières impressions