I tried calling from 10am to 2pm. Was put on hold 6 times for over 25 mins each call so hung up. With three more attempts, I was on hold for 15 mins before answered and then put on hold AGAIN. My last attempt, resulted in holding for 5 mins., being answered and quickly asking the representative to NOT be put on hold, but was told she couldn't answer whether or not they had the tow dolly until she finished with the other customer, and was put on hold for roughly 10 more mins. This is 100 % unacceptable especially since we have ONLY ever used this company and that particular location to help with moving. Upon picking the dolly up, we waited in line for at least another 15 mins. Before being told we were two hours late so the equipment may not be available any longer. We explained that we had discussed a two o'clock pick-up on the phone, but based on a text received while in conversation, we needed the time to be pushed back to 4pm. I plan to pass this very unprofessional experience on to my friends and family to whom we've always recommended Uhaul for moving needs.Douglas H.
Trailer Rental & Towing in Mechanicsburg, PA at U-Haul Moving & Storage of Mechanicsburg
Pour nous contacter
Mechanicsburg, PA 17055
(@ Rt 15)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
One-Way and In-Town Local Rentals in Mechanicsburg, PA 17055
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I don't like the procedure to drop off. It's cumbersome.FRANK B.
I would not change a thing. It was everything I expected. Good customer service, well maintained vehicles. The truck was an old Ford but the ac worked and it moved me from one place to the next with no problemsJAMES S.
App did not work for drop offMICHAELJOSEPH D.
All around good service. ThanksDENNIS B.
Nothing isJoan G.
Terrible parking situation, employee at desk was kind of rude and not knowledgeable - didn't give me supplies that were ordered. Would use a different location if we needed another Uhaul.JOSHUA W.
Phone customer service takes way to long. Sometimes you need to just speak with a person not an automated service. We kept getting the run around for a long time.Bruce A.
FIX YOUR BILLING SYSTEM!James H.
Lot guy was very helpfulbernie K.
Sean was awesome taking care of the customer.Kenneth N.
I had no problem with this location. They were able to help me a few minutes after hours after a problem with the mobile Pick-Up occurred.Nathaniel E.
Fast excellent serviceAnthony H.
Add a second counter person to step in and wait on people. The process can take some time when your trying to sell extras to the customers.JOHN W.
Exceptionally friendly and efficient staff!JOHN M.
Engine light was on most of time so I was A little nervousLynne W.
Great, quick service.FRANCIS S.
Staff was excellent service very friendly and helpfulMaria H.
Very good and friendly service.Alan Jon T.
When we picked up the truck, the gas gauge was on E. (empty). We had to get gas before we used it for the move. Because we were told that we wouldn't be reimbursed for going over 1/4 tank, we had to turn the truck off 3 x to make sure we didn't go over yet had enough gas. This wasted a lot of time since we were on a time crunch. then we had to do the same thing over again before we returned the truck. My husband was so displeased and kept reminding me that we should have used Budget. I prefer Uhaul but this was a bad experience to deal with when it is already raining and we were moving.PAUL S.
Everybody was very friendly and very helpful, but our 9am truck was not ready until after 9:40am. Would appreciate a partial discount as we only had a 2 hour window to move items needed, and my helpers sacrificing their Saturday morning had to wait in the parking lot, and 1 had to ask his boss to be late to work at 11am then as a result of delay. Thank you. - AlexALEX K.
The staff was very helpful and friendly.ARIZVICENTE B.
Very expensive and trucks consume to much gas. I had my truck at 1/4 when i brought it back. Uhaul charged me extra $30 to go get gas because when they got to the truck it was little less that 1/4 tank..VALERA H.
Really like the employee's they are always friendly but professional. Very helpful and accommodating. Would use their services and certainly recommend them to anyone.HELEN C.
You have the worst customer service. I will do EVERYTHING in my power to convey to others how poorly I was treated. Your website for scheduling is terrible. You moved the pick-up location of the trailer-significantly inconveniencing my family. I tried to respond to your emails. The website was down. I went to pick up the trailer and was told since I did not pick up within an hour of the pick up that you had reduced the amount of time I had and had allotted that time to someone else-despite the fact that I paid for two days. I tried to explain the website was down-the person was incredibly rude to me saying it was my fault. I returned the trailer after hours-Your website also didn't work. I PAID for two days. You guys screwed up my families move. EVERYONE I can share with will hear about this. Customer service matters. Obviously the people running UHaul don't care.David B.