Évaluations des clients U-Haul Moving & Storage of Melbourne

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Melbourne

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Delbert B. le

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Everything with the rental went smoothly. Would recommend this location.

Ruth L. le

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Le client n'a pas laissé de commentaire.

ROGER T. le

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Le client n'a pas laissé de commentaire.

Lou C. le

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Excellent staff.

lauran V. le

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Le client n'a pas laissé de commentaire.

Steve K. le

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Owner opened the store at 7AM, looked at me and said, "I now you don't have an appointment, so how can I help you?" I replied that I had a trailer reserved for 7AM pickup. He told me, "Not here you don't" I showed him the reservation number and he looked it up and had to have it assigned to his store. I reserved it for that store. So why wasn't it there. Just felt his comment were a little rough. As if I was telling him a lie. I didn't take it very well.

Carmen S. le

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Le client n'a pas laissé de commentaire.

NANCY R. le

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One complaint- I ordered my truck online and rented the truck that was suppose to move a 3 bedroom house. I was moving a small two bedroom condo and the furniture did not fit. I will have to make a twelve hour round trip to get the rest. And pay for another truck. Very frustrating.

jeff P. le

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Very friendly staff

Josh G. le

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Le client n'a pas laissé de commentaire.

Anna P. le

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We were racing back to turn the truck in before 5 to avoid a $20 after hours check in charge (Even though when I booked it online until 7pm there was no mention of a charge for dropping off after 5) and forgot to get gas! They charged us $14 for 31 miles worth of gas and that was ok.... but then.... a THIRTY DOLLAR GAS FILL UP FEE!!!! Wow!!! They should mention that upon rental.... I’m sure it’s in the paperwork but who has time to read ALL that!!! Having said all that.... the lady who took care of us was very nice, friendly, quick....

Michael L. le

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The tire pressure was low as indicated by the warning system on the vehicle.

Scott J. le

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They put the wrong amount of gas that was in the truck on our paperwork. We called right away and took time stamped picture. The guy at the location said he didn’t care, to bad for us. Will never use this location again

Hely M. le

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Le client n'a pas laissé de commentaire.

Allen A. le

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Add some personnel to decrease wait time.

Logan F. le

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To start off, upon pickup my truck wasn’t left out and was parked in between two other trucks. So then I sat on hold with the help like for 25 minutes and finally got a truck, but I ordered a 20 foot and you guys gave me a 15 which then required me to take unnecessary trips that could’ve been done with the 20 footer. So then upon return it said I had traveled 22 miles and I thought that was a little steep I don’t think I drove that far but I could be wrong, but I sat on the phone with customers for another 20 minutes and no one ever answered to help me so I ended up leaving in frustration then when I tried to just pay it when I was already gone you guys said I need to be there to finish it and now I got charged a late fee when it was actually on time

MICHAEL S. le

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Excellent customer service. I would suggest making it easier to use the customer parking access for those leaving their vehicles while leasing your vehicle. I should not have been made to drive around the block to park in back of your building while you slowly checked in a return vehicle blocking access to the parking area.

Jeffrey B. le

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Great service, rented on line and got in and out very fast. I use this place regularly and find it always to be great.

Joseph S. le

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Le client n'a pas laissé de commentaire.

Adrienne J. le

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Le client n'a pas laissé de commentaire.

Brian D. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Tony is the man!! He will get you in and out as fast as humanly possible!

Roger W. le

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Le client n'a pas laissé de commentaire.

John A. le

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Le client n'a pas laissé de commentaire.

Philip S. le

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Le client n'a pas laissé de commentaire.

Timothy P. le

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Very poor customer service. No sense of urgency. Several customers in line at opening with employees all over the place but no one willing to work the counter. That includes the manager, who instead of helping customers who need to get on with their busy days chose to refer those waiting in line to the app. Was rudely directed to park offsite Will not return to this location.

Richard B. le

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Le client n'a pas laissé de commentaire.

TIMOTHY T. le

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Le client n'a pas laissé de commentaire.

Kevin N. le

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Le client n'a pas laissé de commentaire.

William W. le

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Le client n'a pas laissé de commentaire.

Teresa A. le

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Wait time is horrible. Skeleton staff which causes extremly long wait times to check in or out. This includes both locations.

William H. le

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First and foremost, it would have been nice if the agent had told me that it would be less expensive to do a one-way rental instead of a local rental when they knew that we were going to the Tampa Florida area. It cost me over $500 round-trip when it would’ve cost me less than 200 had I made it a one-way rental. That was not explain to me.

Finbarr M. le

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A good experience

Linda S. le

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Fix right outside mirror...it does not stay where you set it. Could not see out of mirror whole time I had truck. Makes moving into right lane near impossible. Thanks

William C. le

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Great job thanks

Wayne R. le

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Le client n'a pas laissé de commentaire.

CHARLES J. le

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Anthony McCart and his team mitigated a mixup with my truck rental and storage unit. Due to this fact, I was able to depart Florida on time and make it to Texas. He was very professional. Thanks a bunch!

jonathan B. le

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Quick, and easy

Justin R. le

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Forgot his name I think it was Kenny he was retired Navy. Outstanding person! Very nice and extremely helpful

John W. le

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Le client n'a pas laissé de commentaire.

JERRY W. le

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Le client n'a pas laissé de commentaire.

kimberly B. le

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Mike was very helpful on getting rental ready for pick up right away.

Clayton A. le

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Customer service was awesome!!

Samy E. le

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Le client n'a pas laissé de commentaire.

Scott W. le

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Le client n'a pas laissé de commentaire.

jonathon W. le

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Forgot the blankets and had to return to get them. It required a new agreement. This was a problem upon returning them at the destination.

DARIO R. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Network for using mobile app is challenging. Several disconnects. App is a bit awkward but I was able to complete the check out. Furniture pads/blankets were not in the vehicle, then I received six instead of twelve and didn't use them but were charged regardless. At 8AM there was apparently only one person on staff with four customers waiting. Given the network, mobile app issues and lack of staff, I was delayed by 30 minutes in pickup.

One G. le

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The young lady and young black kid was extremely professional and a pleasure to be around. They have a lot of pride in their work and it shows. They connected and disconnected the trailer as a team and really shows the leadership and training program is outstanding at your company.

Ronald C. le

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Zack is polite and professional. A joy to deal with!

Boniface T. le

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Le client n'a pas laissé de commentaire.

Sharyn L. le

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Le client n'a pas laissé de commentaire.

Gary D. le

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Le client n'a pas laissé de commentaire.

Ellen A. le

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The online check in is WAY too fussy on the photos!

Christopher W. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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The receiving clerk was not a nice person. He was outside when I arrived and did not greet me. When I asked if I needed to go inside...he said, “if you just wait a minute I’ll help you. He barely said two words other than YOU CAN GO after his inspection . I felt racially intimidated. I won’t be going back to that store again. His name was Nicholas.

Shane R. le

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Easy smooth transaction at pick up and drop off. Great customer service

John J. le

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Great experience. The trailer was phenomenal for I needed to move, and well worth the price. The guy who checked me in (who is also the franchise owner, I think), and the person who got my equipment hooked up were both professional and knowledgeable.

Kevin B. le

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Michael Lancaster gave us over the top customer service.

John M. le

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Le client n'a pas laissé de commentaire.

Glen P. le

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Le client n'a pas laissé de commentaire.

George L. le

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Outstanding service!!

John C. le

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The service people were extremely helpful and nice. Five star rating.

Jeffrey C. le

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Le client n'a pas laissé de commentaire.

Warren B. le

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Extremely busy but very helpful

Brian J. le

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Le client n'a pas laissé de commentaire.

Russell M. le

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Palm Bay road and babcock store did not have my truck available for pickup even though I had signed up for one a few days prior to pickup at 0730. Your representative on the phone was helpful to find me another truck. At another location. Unfortunately causing me to have to add another 12 miles worth of gas and charges.

James B. le

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Le client n'a pas laissé de commentaire.

Sandi V. le

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Le client n'a pas laissé de commentaire.

Carson J. le

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Le client n'a pas laissé de commentaire.

STEVE H. le

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Le client n'a pas laissé de commentaire.

Edward R. le

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Le client n'a pas laissé de commentaire.

alycia P. le

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At checkout, the other person working checked out the same truck so we had to start all over again resulting in being charged twice and taking 45 mins. No one walked us out to the truck or anything. The tires were unsafe and almost bald. Ended up having a blow out an hour into the trip. Delayed the move. VERY unsafe that uhaul would rent equipment like this. Unsatisfied customer and would like to be contacted further about this.

Andrew P. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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Le client n'a pas laissé de commentaire.

William L. le

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Le client n'a pas laissé de commentaire.

colin C. le

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Passenger mirror was loose and moved with every bump. Made the passenger side a huge blind spot on 26ft truck. Was given a truck with less than 1/4 tank of gas, almost ran out before I could get to a gas station that fit the truck. Electrical issues, had trouble starting it every time. Terrible brakes, truck shuddered and shook every time the brake was depressed. Returned truck early and rented from somewhere else instead of running another load. Worst truck rental experience of my life, and I've done this quite a few times.

Steven R. le

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Le client n'a pas laissé de commentaire.

Maksim K. le

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Great customer service - thank you!

Charles S. le

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Just keep doing what your doing, everything is fine. good experience

Rainer D. le

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Employees does not now how to communicate w the costumer. Rude and careless

John S. le

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The trailer had a lot of X's on it marking a lot damage. That should have raised concern on my part and demanded another trailer, but I didn't. Perhaps because of this, traveling through rain all day, when I got to unload my trailer several boxes that rested on the floor were wet. Fortunately no damage to the contents, but that should be a concern. I personally think that particular trailer should be retired.

Doel M. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

Phala M. le

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Le client n'a pas laissé de commentaire.

Alexander L. le

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Your process to sign equipment out is lengthy and frustrating. Cell phone photos of drivers licences and uploads to your system is a hit or miss. Nearly an hour spent signing out equipment.

Philip S. le

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Very helpful and informative.

Toni H. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

Don C. le

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Le client n'a pas laissé de commentaire.

milton c. le

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Customer friendly

Carrie L. le

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Le client n'a pas laissé de commentaire.

Hathor R. le

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Le client n'a pas laissé de commentaire.

William W. le

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Make sure the truck is a good quality to rent. The truck broke down in Ga and we waited almost 3 hours for a tow. We had to get the car off the trailer to get transportation. It was towed to a Uhaul place near Savannah and they didn’t have a 20’ truck to replace the original 15’. Our truck had to be unloaded by people along with myself and a nice man from Uhaul otherwise it have taken hours to complete. Then we had to get the car reloaded on the trailer and we FINALLY left after 2:30. This was an entire day wasted for us as we had to be in NJ by early Thursday morning.

micheal F. le

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Truck had a dead battery when it was given to me.

John G. le

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Le client n'a pas laissé de commentaire.

Enrique B. le

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Service to customer very poor

Tim E. le

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Le client n'a pas laissé de commentaire.

Jamie C. le

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None at this time. Everyone was very professional and knowledgeable.

rod L. le

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Le client n'a pas laissé de commentaire.

Freda T. le

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From pink up to travel to drop off, was a great experience!

Horace e. le

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Awesome folks

WALTER L. le

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Everything was great only thing is the prices for storage facility was higher than most storage facilities.

Christy B. le

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only reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setup

LORI B. le

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It was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!

Denise L. le

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Household furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..

robin b. le

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I was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectly

Kenneth P. le

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My only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. Thank you

Robert F. le

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I would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. Thanks

Robert F. le

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Howard helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!

Constance O. le

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Customer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhere

MARILYN M. le

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most of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.

Karen W. le

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Access to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked in

CHRIS S. le

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Temp seemed a little warm

Sean A. le

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Had a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.

inga s. le

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No comments at this time.

maura a. le

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Customer service exceeded my expectations

Douglas W. le

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None

Amber S. le

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Tony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.

EUGENE G. le

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I tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor service

George T. le

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Tony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivating

Sophia L. le

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Abby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!

Murdella L. le

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I was well pleased with uhaul company I will use again in the future.

terry F. le

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I was always pleased with the customer service.

KELLY D. le

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I had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.

Robert D. le

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Great service and professionalism.

Ashley D. le

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Extremely understaffed. Took an hour and a half for something I already had reserved.

PAM M. le

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Great staff!

Kirk L. le

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Had climate controlled unit, but several times thermometer inside showed above 90 degrees. Took 4 employees to find the online orders I'd created. Charged Twice for Lock & Truck, both ordered online.

SAMANTHA G. le

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I appreciate everyone’s help. Wayne was amazing

yun l. le

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They were nice

Brian S. le

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The tracking of the containers and administrative part of the u-haul rental experience seems to be disconnected. Multiple phone calls to uhaul about on 9July lead to eternal hold or disconnects.

Randy F. le

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Customer parking can be challenging as returning trucks and trailers share the same parking area, and the facility seems to constantly have customer and rental traffic.

CLAIRE T. le

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Great service. Clean storage. Nice people.

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