Customer Reviews for U-Haul Moving & Storage of Melbourne

Évaluation :

5

I elected for pickup in store option, so I would not have to use the app to pickup Van. When I arrived on time to pick up Van, I was told I have to do self checkout with my phone on the app. The app was very unresponsive and the pickup time took almost a half hour. The app stopped the check in process half way through & I had to call and finish check in. When I dropped off Van during business hours, the office was open and the employee checked the Van in for me which was a great help!

Évaluation :

1

Your employee ZACHERY CAUSED ME AN UNREASONABLE AMOUNT OF GRIEF, ANXIETY, PTSD SYMPTOMS, TIME, MONEY, GASOLINE,, CONFUSION, WEAR AND TEAR ON MY VEHICLE, MY BANK ACCOUNT TO BE OVERDRAWN AND IF I HAD NOT BROUGHT IT TO THE LOCATIONS ATTENTION IF NEVER WOULD HAVE BEEN RETURNED. THE EMPLOYEE IN QUESTION WAS RESPONSIBLE FOR REMOVING THE TRAILER FROM MY VEHICLE AND CLOSING OUT THE RENTAL WHICH WAS RETURNED EARLY. THE INVENTORY WAS NEVER CHECKED AND THE SAME EMPLOYEE WENT INTO MY A COUNT AND MADE ADJUSTMENTS MULTIPLE TIMES I WANT A LETTER OF APOLOGY FROM THE UHAUL CEO, ON DOWN INCLUDING AND WRITEN AND SIGNED APOLOGY FROM ALL EMPLOYEES FROM THE HARBOR CITY, MELBOURNE LOCATION. THIS IS THE 3rd INSTANCE OF MY BILL BEING INCORRECTLY CHANGED OVER BILLED AND ME YOUR CUSTOMER HAVING TO BRING IT TO YOUR ATTENTION. How many other customers are being negative affected like this? I EXPECT MONETARY COMPENSATION. NO. UHAUL CREDIT IS EXPECTABLE. You should all be embarrassed that this a continual thing! Sincerely Thomas E Gibson

Évaluation :

5

Très bien

Évaluation :

3

The app y'all make is use to rent trucks is very buggy and it shouldn't be the only option until it's a much more ironed out product

Évaluation :

5

Very helpful staff upon pick up and delivery of vehicle

Évaluation :

5

Quick and easy good job uhual Only thing the lock was hard to open but the video helped

Évaluation :

3

The dimensions for the storage units are all wrong.

Évaluation :

5

Everything was done right. Got a good thing going.

Évaluation :

5

James is a man among men, he is incredibly attentive and listens intently. Very caring and knowledgeable of his products. Happy to serve, truly a blessing to all who come into the establishment

Évaluation :

5

The most efficient drop off we've ever had with Uhaul! We had an enclosed trailer...we drove up, stayed in our vehicle, employees came out, and took the trailer off the hitch, told us all was complete and we could go. He was helpful in directions as we didn't know the area. Would definitely say this was a great experience!

Évaluation :

5

When I went to pick up the truck the app tried making me schedule another truck. There was no recognition of the precheck-in I had done the day before so it made me redo a check-in but then the app just routed me to scheduling an entirely new truck. No separation kn the app to distinguish that I had already scheduled one and was just there trying to tap the pick up my truck tab as directions stated to do. Thankfully an assistant inside checked me in and got everything going for me.

Évaluation :

5

Excellent Customer Service!!!

Évaluation :

5

Thanks

Évaluation :

5

Staff was very accommodating and helpful. Truck was clean.

Évaluation :

5

Easy in and easy out! Great team you have working at the Melbourne location

Évaluation :

3

Well there's a couple of things I had concerns with overall . First of all ,the vehicle had a tire sensor on the whole time on the dashboard which was explained to me by your agent the only way to get fixed is when the vehicles are serviced. but no different than seeing a check engine light or anything else on that would be of concern.The other thing is the mileage charge for IN town usage. As I wasn't explained about the 50 mile limitations NOR COULD HE FIND IT IN MY PAPERWORK, BUT Cameron the agent, did ADJUST it for me .However the calculations on the overall bill shows $0,99 cents per mile for the full amount ,which was 66 mi driven. that's totally fraudulent, And as if he said I'm allowed 50 miles, the charge should only be based ON the differential of 16 mi x$0. 99 cents! that's not how the invoice reflects the price. As I explained to him I don't see how a $19,95 a day truck turns out to be $150/ 3 days... Not a favorable business model. Staff was completely fine. Everyone did what they could to make my experience enjoyable. but I definitely will make other arrangements next time when needing a moving vehicle...

Évaluation :

5

You did great Thank you

Évaluation :

5

Excellent!

Évaluation :

4

The 6x12 trailer we rented had a failure with the lights. The right rear turn signal and brake light were not working. My wife who was following me let me know that the lights were not so we went back to the UHaul to have repaired before the road trip and they could not make the repair. They didn't have the spare parts. They even mentioned that it was improperly wired. Had to drive 400 plus highway miles at night and it was scary. I think UHaul should reimburse me a good portion of the rental fee for aggravation and stress. Think, to send someone down the highway with failed lighting. I wouldn't do it. I cannot recommend a UHaul rental to anyone. A service ticket was supposedly created on the unit before exiting the facility.

Évaluation :

5

had a with the mileage. They quickly resolved it.

Évaluation :

2

Old squeaky trailer and didn't get the Blankets we paid for. Everyone seemed stoned. Will definitely go to a different location.

Évaluation :

5

Easy in and out procedure.

Évaluation :

5

Thank you very much. The employees are fantastic.

Évaluation :

5

Very professional, good collaboration between employees, good professional mannerisms

Évaluation :

5

excellent customer service....kindly working with me and my numerous date and trailer changes

Évaluation :

3

I called and asked for an appointment to install power for a hitch in my car. The guy on the phone said ~$115 installation. I completed the appointment, and the charge was $180 I had no choice but to pay. I would call this a Bait and Switch moment. I don't get it. NOT HAPPY.

Évaluation :

4

Was busy truck parked in return area and others coming in to return we’re having to find places to get of the street

Évaluation :

2

App check-in needs to be revisited was stuck there for over 45 minutes and couldn't check in. I've rented 5+ trucks in the last year and still have to upload photos and id images each time. Very frustrating that counter staff can't check me in for a truck. Ended up having to rent a box truck which wasn't what I really wanted or needed. Will be looking for other rental options in the future.

Évaluation :

4

The check in process was fairly cumbersome and lengthy.

Évaluation :

3

Overwhelmed with customers

Évaluation :

1

To whom it may concern, Please note that your no service to customer policy is a sure way to loose many of us. Let me explain, I reserved a truck, when I arrived to pick it up I had to download an app in order to pick it up!!! Are you kidding me??? Something I refuse to do, let along giving you access to my phone camera etc. You must really think your customers are really uninformed? Data mining from the app anyone? YOU SHOULD DISCLOSE YOUR TRICKS UPFRONT, this way I would not have bothered with you. Do you really think I will pay money for your rental while expected to do your job when I pick up the truck?? Seriously?? No customer service = No customer I will never be back and I will make a point to tell everyone I know what a joke your company has become. The idiot from your ivory tower that thought no customer service was a good idea to get new business should be fired! Goodbye Uhall Caroline

Évaluation :

4

The truck we got was not in the best shape mechanically. The brakes were spongy and it seemed the engine was not equipped to haul much.

Évaluation :

5

Excellent hookup and disconnect lane next to building. I have used this location before and has always been and excellent experience.

Évaluation :

4

The app is kind of a nightmare and a pain in the butt to use. You need to make it more seamless and frictionless.

Évaluation :

5

Excellent employees for pickup and drop off. They were fast, friendly and helpful. Would definitely rent there again.

Évaluation :

3

The app itself needs improving, especially if this is the primary way that U-haul prefers customers to check out/ in their rental. The app crashes and I was unable to upload photos when checking out or in.

Évaluation :

3

I had an issue with my vehicle and needed to change rental from local to one way. Called go U-Haul and was told I couldn't do that forcing me to drive 200 miles with y vehicle issue putting myself at extra risk. Would have paid additional to change to one way but I was told no way. Pretty disappointing.

Évaluation :

5

Very satisfactory

Évaluation :

5

All went A+++ on this rental!

Évaluation :

5

Always green service.

Évaluation :

3

not like about the reservation price (make pricing for in town move more overt). Show total price with estimated distance

Évaluation :

5

The only thing that was not a 5 star was the computer! They struggled to get signed on to complete my checkout. Then when I went to another location to get more blankets they were having the same issue. Other than that U-Haul has a first class operation!!

Évaluation :

5

Everyone was friendly and helpful and no problems.Representative

Évaluation :

1

I called 3 times and was told my 20 foot truck was there and when I arrived No truck. On the day I had movers to load truck.

Évaluation :

5

Everyone was very polite and Curtis.

Évaluation :

5

Super easy and convenient

Évaluation :

4

Employee was friendly and helpful. When returning equipment parking lot was extremely dark. No lights on. I thought it's usually brightly lite.

Évaluation :

5

Excellent customer service. We were able to quickly drop off the car carrier

Évaluation :

3

Wish the app check-in and check out was optional. I would have rather dealt with a person

Évaluation :

5

Occasionally test drive vehicles to assess condition vs. only relying on customer gripes. (my van's driver window howled with wind noise above 30 mph, necessitating earplugs for hearing protection). I was a local rental, I can not imagine a 12 hour trip moving trip like that.

Évaluation :

5

Well maintained and managed facility. Very cooperative and friendly staff.

Évaluation :

5

Easy peasy. Nice trailer, easy check out/check in process. Friendly, professional, hard working staff.

Évaluation :

5

Katie is the employee that is UHauls reason that you need NO improvements.I told her manager that Katie is an employee every business owner dreams about. I will highly recommend U-Haul to everyone and thank Katie for me

Évaluation :

5

Excellent service. Staff very nice and professional

Évaluation :

4

People are friendly but always seems to be a slow process doing the rental paperwork, even if you have uploaded license information and pictures.

Évaluation :

1

I rented a trailer that was too small, so I went back to exchange it for a bigger one the following day and to rent a dolly as well. It was around 4pm Saturday 9/21/24. The location didn't have a 5x8 open trailer so I was force to take a larger 5x9 with a ramp. I wasnt offered the 5x8 rental price but I was told they would just switch it with the current trailer. I asked when I had to return it by the following day understanding I was renting for a total of 2 days plus the Dolly and insurance. The employee told me just return it by closing time. There was no mention of charging me for an additional day if it was after 4pm. I thank him for his generosity and customer service. I returning Sunday at 4:45 PM and was told I was being charged an additional day. I informed the employee helping me of the previous days exchange and experience. He said it didnt matter and that I had returned it after 4pm so I was being charged an additional day. I was still within the 4 o'clock hour. They had plenty of additional trailers of the same size, so no rentals were forfeited. I would appreciate you removing the the additional charge as I returned the trailer by the end of business as I had been told was acceptable. I use this location and your company on a regular basis for both personal and business reasons, but have no issues with using a competitor if this is the type of customer service I'm expecting to receive. Thank you for your consideration and support. Thomas E Gibson 423 Midlane Pl Melbourne, FL 32934 407-431-5702 tegteg39@yahoo.com

Évaluation :

5

Very good

Évaluation :

5

Joshua was a superstar and went above and beyond to help a bad situation go as good as possible. I offered him a cash tip but he refused and said he was happy to help. I didn't catch his name but another guy in the hitch area went the extra mile to help out.

Évaluation :

3

I did not like the price increase from 1st sign up price. Storage should not be expensive!

Évaluation :

5

They were open during memorial day and also stayed until 7pm which is beyond the usual store close time of 6pm. The move in process was smooth. The staff were knowledgeable, friendly & accommodating.

Évaluation :

1

The contents were totally owned by someone else and I unfortunately got stuck with the rest of the bill. I opened it for him and for 2 years he faithfully paid Uhaul and then he fell I'll and had more medical bills and unfortunately couldn't keep up with the uhaul bill. I actually paid was was due fully and because I couldn't take any of the contents nor wanted them...Uhaul wouldn't just seek them. I had an argument with uhaul and uhaul didn't care about my concern at all They said they had a business to run and won't sale the contents it was my job to get rid of the content. They would ad more charges to me and keep billing me. I during the time my buddy was paying the bill..I have suffered through 3 strokes sold my truck and lost my job was left paying the bill. I told the uhaul they were being "WOKE" and stubborn and I knew they would sell the contents and they still said No. After a few months later ..guess what. They did sell the contents. Although they have refused to admit it from the beginning..turns out they did finally after trying to stick to their gun and refused to admit it ... I doubt they will reprint this for the whole public to see how erroneous UHAUL really is. But with way I will never ever use their services ever again and won't ever sing praises about them ever again They have their policies and are afraid you all will know the truth. They had a printed section they sent to me that says this to cover Their Butts: Please Note: All comments are final and cannot be edited. Vous êtes autorisé à commenter une fois pour chaque déménagement. Vous pouvez écrire votre commentaire jusqu'à 60 jours après un déménagement. Veuillez contacter l'établissement d'entreposage U-Haul et essayer de résoudre tout litige avant d'écrire des commentaires.

Évaluation :

5

Very clean and well maintained

Évaluation :

5

Keep up the good work

Évaluation :

5

Well run and clean facility. Helpful and friendly staff. Je les recommande fortement. 

Évaluation :

5

I was completely satisfied with my experience here. The customer service was top notch. They went above and beyond to make sure that all of my needs were met. Higly recommend!

Évaluation :

5

The people working here are very helpful, professional, hard working and kind. Thx and God Bless You and America! John 3:16-17:):):) Jesus Loves You:)

Évaluation :

4

Not sure why it is necessary to check in at 2 different areas. I guess one checked you in and the other opened the door. It seems that could be reviewed. The price kept increasing a couple of times which caused us to get out quicker. I believe the pricing is higher than in other places. For what we needed - we wanted to move to a smaller area but the price was only $5 difference and it wasn't worth the time to move. I believe if we were able to move to a smaller space with a significant dollar change we would have done that and probably remained awhile longer. Other than that, everyone is courteous and helpful.

Évaluation :

5

I'd recommend the lower storage rooms for heavy items. It's a bit inconvenient to have to roll stairs to the upper units, but our items were not bulky so it worked out fine.

Évaluation :

5

Jay was super helpful!

Évaluation :

5

Excellent service

Évaluation :

1

This was the worst experience ever. The assistant manager needs to be fired immediately. I did not accept the storage unit as she would not let is park at the door to unload a full 26' truck. Sure told new I have to park an 1/8 mile bedding the building Walk the distance to the front of building them all the way to the door to go they to load all the way to the Unity at the farthest end. One dolly at a time. She's crazy and rude and she was so rude and mean to other customers as well. The line was backed up for service. She set me back almost two hours. I want a reading immediately. I am considering removing my donation storage I have had for years in Park Bay location because this service was the worst at The Melbourne location. I will be going straight to corporate about this matter once I Ann finished doing this clean out today. An entire household was donated to my non profit. It was too much to distribute to the families in need of these items. So we needed to store it. She was absolutely the worst service I have ever had in all my 58 years. I have been doing business with Uhaul a very very long time.

Évaluation :

5

They were very helpful.

Évaluation :

3

The facility is very clean and convenient to get to from our home. However, the staff were extremely rude and not very helpful when it came to moving into our unit. We did not feel welcomed or, accommodated in any capacity. The gentlemen on staff during 9/8 and 9/9 just seem to be very unhappy individuals who are on a power trip or, dislike their job? They ignored us when we walked in. My husband walked to the counter for assistance and was snapped at by the gentlemen behind the counter. Then, was answered with one word answers to his questions. They gave us very little instruction and this was our first time at this facility. We have had storage units in the past but we wanted to be sure we were clear on instructions. Overall, we are happy to have a storage unit and we need one. But at this point, we are only using this facility because it is convenient.

Évaluation :

5

Thank you guys

Évaluation :

5

The staff were incredibly helpful and directive. Will be coming back to this exact location for any future moves and recommending to anyone I come across.

Évaluation :

5

I've been there couple year's and never had nothing but GREAT SERVICE

Évaluation :

5

All went very well

Évaluation :

5

Nice experience, people friendly and efficient!

Évaluation :

2

It all started with renting a truck to drop off at the storage facility Truck was reserved two weeks before move date Called and spoke with various people prior to move date. No Trucks available Price for truck at UHaul $281. Force to go to Penske. Cost $800. Not a satisfied customer!

Évaluation :

5

This UHAUL is an excellent! Very good staff and prices as well. Thank You, God Bless and God Bless America!

Évaluation :

4

We are a group of sr citizens in a non-profit club. We could not afford to keep the type of things we store as an expense. The storage room was one above and not convenient for older ladies and was already increased in price after just a few months. The facility was all of the above and we would definitely recommend the facility to anyone we know needing their service.

Évaluation :

5

I have a medical lifter taller than the unit .. thanks.lorraine jackson

Évaluation :

5

They are greatest. They helped out so much so I didn't loose any of my things. I hit hard times and Uhaul took very good care of me and I am very grateful. Thank you Adelyne Courson 321 306 7041

Évaluation :

4

only issue I had was some confusion when the 2 storage Pods were emptied emptied and relinquished. One pod remained on the billing. I had to make three efforts to get the situation cleared and it was not possible to do online. I had to come in ,stand in line and work with a human to get it cleared.

Évaluation :

4

The motion sensor lights in the area of my storage locker would turn off too often and the motion sensor did not pick up motion right at my locker, so I would have to walk over to wave for the motion sensor to activate lights back on. Other then that everything was good.

Évaluation :

5

Great service and professional with nice team

Évaluation :

5

Very secure, convenient.

Évaluation :

5

Thank you all for the great customer service!!!!

Évaluation :

5

The staff was always very helpful and attentive. It was nice coming into a location and being greeted with a smile. It's already stressful in itself moving and making sure everything is in order; however, the staff at this location made the transition so much less stressful. I would recommend anyone to this location.

Évaluation :

5

Friendly environment and great customer services!!

Évaluation :

4

Above lockers are hard to get to with the stairs you provide. They hard hard to move and clumsy.

Évaluation :

5

We are repeat customers, service was great then and better today. The only thing is the cost, but I know about inflation has cause this, but rather use your company .

Évaluation :

5

Nice people and nice looking lace

Évaluation :

5

The staff here will go above and beyond to help their customers. The Property Manager Tony helped me so much, and I'm grateful for everything he has done. If you have any issues reach out to Tony, and he will point you in the right direction. This place is awesome.

Évaluation :

5

Thank you for being so kind to me!

Évaluation :

3

As is with many companies today, understaffing is a huge issue. The employees are great but can only handle so much volume. Hire more people to shorten wait time, increase service and fulfill promises with integrity. When you have an appointment and/or a reservation make sure you show up for the customer who shows up, waits in line and then must reschedule because you are short staffed

Évaluation :

5

A huge thank you to the representative who assisted us in the office and helped us get all checked in for our unit. He was extremely helpful, friendly and knowledgeable.

Évaluation :

5

People at the u-haul were very very nice and they worked with me as much as they could. It was my Storage unit I've had a lot of money problems and that's why I got such a small unit to put my stuff because I had no place to live but the people At u-haul we're wonderful to me. My phone was broken and I could not call back or anything to try to save my save my ear net but it was not at all their fault by any means. I have to thank them a lot for helping me over the months that they did I would always give a good review to anybody Ask me about my unit I told quite a few people to go there because the people helped so much and tried everything they could to help me keep my unit thank you again

Évaluation :

3

The double keypad entry is inconvenient. Not sure why we were never offered card access, The threshold of the entry door makes it difficult when you have a full cart of items that you have to pull over that threshold. Rates are steep for what you get.

Évaluation :

5

thank you!

Évaluation :

5

Tony and his entire team were great to work with the entire time. They took care of all of my questions and concerns. I will totally recommend this facility to everyone and definitely use them again if needed.

Évaluation :

5

Tony the manager and his staff have been very helpful and accommodating every step of the way.

Évaluation :

5

Tony was so kind and helpful!!

Évaluation :

5

Big Chungus

Évaluation :

5

Excellent customer service

Évaluation :

5

Lights are needed in the room

Évaluation :

5

just have to find a solution for the doors when u r trying to move stuff in and out

Évaluation :

3

should of been refunded for unused time (7days)

Évaluation :

2

Employee started to fall a sleep while he was trying to help me

Évaluation :

2

Had a storage reserved for a month came from Syracuse New York send you were three open units none of them were open disgusted

Évaluation :

2

My unit got broken into twice and I lost all my belongings and seems like it was not cared about and when I went in last to talk to somebody before auction I was told to pay the balance and the only person they could talk to was my 16 yr old daughter who I listed as an emergency contact which she has no legal obligation to my contract and I asked if I could see what items where left due to the second break-in bc I was told it was pretty much empty as the first theft by a friend who rents a unit across from mine and was told I could talk to Tony the next day but he wouldn't want to talk to me bc there had been issues with him and myself I'n the past. I stopped your employee and informed him me and Tony have never spoke not got into it with one another and he looked at me as if I was crazy. I'm really upset about losing all my belongings due to theft and your employees seemed to not even be concerned and I lost everything and now I'm being way over charged . I don't think this is fair nor your business not provide a person with assistance in following up on 2 break INS so I will be contacting uhaul and making a complaint and reporting the actions being conducted as something seems odd and possibly being withheld information on what and who was responsible for the crime that was committed and how I was unheard and unit auctioned for 10 dollars and owing almost 600 and my everything stolen when I was told my belongings would be safe when I chose your facility.

Évaluation :

5

Tony was great!! He explained everything to me I needed to know and handled my account in an amazing manner. Thank you Tony. 

Évaluation :

5

Staff is helpful, friendly, and knowledgeable about their products and equipment. I wish I had chosen to move and store items to this facility sooner! It would've saved a lot of headaches!

Évaluation :

5

The guy working at 12 on Wednesday September 8th was great. My dumb a** couldn't find the self storage and he was super nice about it

Évaluation :

5

Man probably the best in the area period they where so helpful in these difficult times this county has been dealing with they made it ok somewhere. Thanks UHaul.

Évaluation :

5

Great all around.

Évaluation :

4

I rented I am in New Hanpshire. My son Josh Frary will see facility an access it to put my legit behind belongings in. He should have complete ascess.

Évaluation :

5

At first they gave the storage I had for Saturday away tried to call to tell them it would be Monday but they got me another one. Thanks for your help