Évaluations des clients U-Haul Moving & Storage of Melbourne

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Melbourne

Cote générale :

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Denise J.
Évaluation :

Le client n'a pas laissé de commentaire.

DUC P.
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Le client n'a pas laissé de commentaire.

CLAUDE A.
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Le client n'a pas laissé de commentaire.

TERRAN G.
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Great service, equipment and employees! Best in town, no comparison!

WILLIAM M.
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Le client n'a pas laissé de commentaire.

JASON C.
Évaluation :

Additional staff on hand to assist. 45 minutes to pick up a trailer is too long.

SCOTT W.
Évaluation :

Truck was not clean in or out. Engine had a squealing belt. I mentioned it and they said no problem. If you break down we'll come get you! He didn't want to give me another one. Also it pulls to the left pretty bad and it had a bad shimmy at interstate speed. So I basically had a pretty rough 8 hour drive. That unit should be a local truck only. Very disappointed. This was my worst Uhaul rental. May look at Ryder next time.

Ramona K.
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Le client n'a pas laissé de commentaire.

jim S.
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Le client n'a pas laissé de commentaire.

michael K.
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Le client n'a pas laissé de commentaire.

DARYL P.
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Salesman was wonderful helpful and very friendly

MATTHEW M.
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Le client n'a pas laissé de commentaire.

JAN P.
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Windows were dirty. Had to be cleaned before we drove. The truck ran fine. The fuel tank was not full. Just a little over 1/4. We were told to return it with that much gas. We tried but we were still charged $6.38. You need to start with a full tank so you know exactly how much to fill it on return, We were not told they needed to add gas before we left. It was a surprise on our receipt.

ROBERT H.
Évaluation :

While truck was very clean, there seemed to be a little residue of some kind on the front floor and wall corners up front. Not a major problem as I wiped it a bit and used my own old sheets and some of my own moving blankets to protect my box spring.

Dawn M. | Premières impressions |
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Tony was great! Showed me all the different storage units available along with different cost options to meet my needs. Thank you so much!

RICHARD W.
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Le client n'a pas laissé de commentaire.

DANIEL H.
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Le client n'a pas laissé de commentaire.

ADRIENNE M.
Évaluation :

Make sure the reserved vehicle is at the designated location no had to drive to a second location to pick up my rental.

Jason B. | Online Move In |
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Le client n'a pas laissé de commentaire.

KEITH M.
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This location has always been great for me! The staff, the equipment, everything.

Pamela S. | Online Move In |
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Le client n'a pas laissé de commentaire.

WARREN K.
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Le client n'a pas laissé de commentaire.

Roger G.
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Simone was so helpful and professional. He was quick and helped me add insurance to my rental in minutes. Love the vibe of this store. Everyone was customer focused and hustling!

JOHN O.
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Le client n'a pas laissé de commentaire.

John P.
Évaluation :

No paper! I made the reservation on line, pre-checked, picked up the rental and received the contract in an email. Drop off was also equally fast; a scan to the trailer pulled up the contract and done. Very convenient improvement from a U-Haul center that I have many previous great rentals from.

Will S. | Online Move In |
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Le client n'a pas laissé de commentaire.

MICHAEL F.
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Le client n'a pas laissé de commentaire.

DOUGLAS W.
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Nothing to add but Great service and friendly.

CHRISTOPHER S.
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Le client n'a pas laissé de commentaire.

CINDY R.
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Le client n'a pas laissé de commentaire.

ALANA B.
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Le client n'a pas laissé de commentaire.

AMBER O.
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Blonde young worker is very rude and have ZERO customer service skills. She doesn't even say hi just gives dirty looks. Also the wait for this store is always obnoxiously long

Robert J.
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Le client n'a pas laissé de commentaire.

JEFFERY W.
Évaluation :

Signs to help you leave the facility would be helpful

SHANNA M.
Évaluation :

Charged an unexpected charge that was told was over three years old. Moving is expensive without having uhaul charging me before I can get the truck on moving day. Was not made aware of charge when I made the reservation. Have been a uhaul storage customer for 4 years.

Elizabeth B.
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Le client n'a pas laissé de commentaire.

Kizzy S.
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Le client n'a pas laissé de commentaire.

JOHN F.
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Le client n'a pas laissé de commentaire.

Debra R.
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The personnel were very helpful and engaging

Patrick Z.
Évaluation :

Hire better people with a better attitude. Some employees at this location are very rude.

Joanne L.
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Le client n'a pas laissé de commentaire.

Steven K.
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As nice as the pickup was, the drop-off was terrible. It started with two ladies confronting me when I arrived to drop off the truck and trailer. They were obviously unhappy where I parked and both came out at the same time and told me to move. When I explained that i was. It comfortable backing up the trailer in such a tight location, they ruddy said that they could not either. After gettto the correct spot, I witnessed 4 other trucks returning do the same thing I initially did so it was obvious to me that their signage was not easily visible when folks first turned in. I'm sure it can be frustrating but rather than being rude to the travelers, I would hope that they too could see that there is a problem this issue could be resolved by adding signage close to the entrance or moving the checkin area.

DENIS S.
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Le client n'a pas laissé de commentaire.

TARA U.
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Mikey was awesome. He kind of made my day!!

JEFFREY B.
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Le client n'a pas laissé de commentaire.

Tricia D.
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Gasoline price charge was high for only being a hairline under the limit.

GARY B.
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Le client n'a pas laissé de commentaire.

Melanie R.
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Le client n'a pas laissé de commentaire.

david P.
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Perfect experience.

john W.
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Le client n'a pas laissé de commentaire.

Gilbert R.
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Fix leaky trailer.

Jeremy L.
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Le client n'a pas laissé de commentaire.

Nicholas H.
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Le client n'a pas laissé de commentaire.

GEORGE S.
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The lady that hooked it up was fabulous. I didn't catch her name blonde younger lady very nice made sure everything was all good to go even explained about after hours just in case since I had it checked out longer than needed just in case. However it was returned during business hours and everyone was super helpful. The gentleman outside unhooking and checking you back in was super helpful and very efficient at his job. He had the trailer checked back in and my receipt emailed to me before I even pulled out! I have used uhaul several times and have had some terrible experiences but this one was by far the best very well put together clean and very time efficient with their time and the customers time. It was the quickest pickup drop off ever thanks again!

Danielle W. | Expérience générale |
Évaluation :

It was the perfect place to store my furniture and other things that dis not fit at the new home! They were always professional and customer service oriented!

KEVIN H.
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All were excellent!!

JOSEPH F.
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The young lady that helped me was terrific!

Douglas W.
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Very friendly and accommodating.

JONATHAN B.
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Le client n'a pas laissé de commentaire.

Michelle J.
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Le client n'a pas laissé de commentaire.

james B.
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The truck was in good running order. One of the tie down straps on the auto transport trailer had to be re-tightened at every fuel stop.

HENRY M.
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Gm Tony McCart shouldn't be managing of any thing poor people skills if given the opportunity I will never return to this location.

Edward P.
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The drop off experience I had was extremely positive. I did not even have to get out of my vehicle. I have used this locations a number of times in the past. They continue to exceed my expectations.

James J.
Évaluation :

I dropped the vehicle off after hours and in the dark, cannot offer any comments

Christopher C.
Évaluation :

Best uhaul in the county

BRIAN D.
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Le client n'a pas laissé de commentaire.

Collin M.
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Le client n'a pas laissé de commentaire.

Luis A.
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Nice old gentleman

Robert P.
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Hire more people like Lori. She was incredibly helpful. I mean single handed wonder woman! We had a seamlessly perfect experience thanks to her (even while the in house IT system had an outage). Great communication skills and wonderful accommodation ensuring that when we got there after office hours that we would not have an issue.

ROBERT H.
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Le client n'a pas laissé de commentaire.

Patrick B.
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Le client n'a pas laissé de commentaire.

Michael T.
Évaluation :

truck was a V10 and it had bad low mileage per gal. suspense wast trouble bounce all over the place , hard to keep on the road

RONALD C.
Évaluation :

Nothing. The Truck rental experience was seem less.

JOSEPH P.
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Le client n'a pas laissé de commentaire.

LISA W.
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First of all I should not have to inspect the vehicle and take my precious time. The owner of this location was a true ass! You should've walked me out to my vehicle and let me know which one was mine. When I was checking out my vehicle he was paying more attention to his employees and the mailman! I will be putting A bad review on any website I can fine.

Richard J.
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Le client n'a pas laissé de commentaire.

Joseph S.
Évaluation :

I've been going to this location on and off for the past 7 years. Excellent customer service, great price and convenient. I wish the corporate process was quicker but I understand it still takes time to print contracts and check out vehicles. Seems like it takes 15-20 mins per customer to get out the door.

Steven J.
Évaluation :

Le client n'a pas laissé de commentaire.

DEAN c. | Premières impressions |
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Le client n'a pas laissé de commentaire.

AUGUST S.
Évaluation :

Good selection if you can get it. If a customer reserves a 15 ft truck, a 26 ft truck is not necessarily a reasonable replacement. Also, the tank was only quarter full. Instructions by the attendant at the time of rental to verify the fuel level are necessary. It cost $40+ to get the tank up to 5/8, but I guess that's on me.

EDWARDO S.
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Le client n'a pas laissé de commentaire.

Barry P.
Évaluation :

Mikey was great but the rest of the staff was rude. I would not use this location again

Harvey W.
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Le client n'a pas laissé de commentaire.

Lee N.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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The young Lady that runs the facility was Extremely helpful as we were under a severe time constraint. I would recommend that upper management take a serious look at her for promotion or future management duties. Thanks to her we were able to circumvent a 48 hour delay and we're able to return home a day early. Thanks once again, her EFFORT did NOT go unnoticed. Mike and Brenda Calkins

ANTHONY P.
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Le client n'a pas laissé de commentaire.

JOSHUA J.
Évaluation :

Was overcharged $500 without an explanation as to why. I am supposed to be getting a refund but I have not yet received it. Also, I was not made aware of the overnight charge when initially renting the trailer. I had scheduled to drop it off the next morning to avoid that charge. If I'd known I would be charged extra, I would have just brought it back the next day.

MICHAEL E.
Évaluation :

Awesome!!

TYLER R.
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Le client n'a pas laissé de commentaire.

JOHN A.
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Took over 30 minutes to be waited on.

MARIA V.
Évaluation :

Good service.

JEFFREY M.
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Le client n'a pas laissé de commentaire.

MARIA C. | Expérience générale |
Évaluation :

I want to say that the manager Andrew was wonderful and was so helpful when I was moving out of my unit. There were people there that were very helpful! Thank you very much! Maria Cozzoni

Carol G.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS C.
Évaluation :

Everything went Well!

DAWN S.
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Le client n'a pas laissé de commentaire.

charles K.
Évaluation :

We had to wait a bit to get helped, but everyone was great and the equipment couldn't have been better. Originally, we stopped at a small business who rented UHauls but the place was a dump and are so glad we drove farther to get quality service in a safe environment.

GARY Y.
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Le client n'a pas laissé de commentaire.

Evan J.
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Le client n'a pas laissé de commentaire.

Andrew M.
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Le client n'a pas laissé de commentaire.

WILLARD S.
Évaluation :

Hard working crew

Donna Sue U.
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Le client n'a pas laissé de commentaire.

TIMOTHY P.
Évaluation :

Tony runs a tight, happy ship. Great customer service, highly recommended.

Patrice S. | Expérience générale |
Évaluation :

I think it would be nice if the units were pro rated. If my storage fee is due on the 15th and I moved my things out on the 1st. I believe I should be credited for the time my things weren't being stored at U-haul. I will be looking for that when I need to rent a storage unit in the future.

SUSAN G.
Évaluation :

Big place which makes it much easier for return. The return section was well signed. I didn't have to wait long before someone came out to help and then it was fast and easy

JACK J.
Évaluation :

Zachary was great.

STEPHEN L.
Évaluation :

If your general manager is helping a customer and gets a call he should ask the caller to hold and continue helping the customer. The opposite happened to me. The manager received a call mid way thru booking my rental and spent 15-20 minutes on the phone assisting the caller. I was quite irritated 😣

DAVID M.
Évaluation :

The overall experience was great. The employees were very nice and extremely helpful! The rental and the weeks up to getting moving supplies and setting up the truck rental were as easy as could be!

Danny D. | Premières impressions |
Évaluation :

Person who helped us was so Helpful and kind

Randy L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

David B. | Expérience générale |
Évaluation :

Tony and his staff went above and beyond, very helpful and polite, you couldn't ask for more,thanks for all your help. David Boyle

betty s. | Expérience générale |
Évaluation :

Thank you Mike and Zack

REBEKAH P. | Premières impressions |
Évaluation :

Lesson learned! The storage unit was not what we expected. My husband could not even stand up inside the unit. It says that the unit is 6 ft high and it is not. Because we are in a hurry (and moving) we had no choice but to take the unit. We are disappointed that when we rented the storage “locker” (which we did not know what that really meant) over the phone through uhaul it was going to be so difficult to get in and out of. For a good example, my husband could not even put his fishing poles in this storage unit. We have rented multiple storage facilities over the years, and this one will be a true lesson. We feel it is misleading and they should make SURE you understand the size before renting. The parking to unload is another obstacle as there is none really and only 1 door to access the building. We must say that the staff was very helpful & nice.

cerelle i. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

gerald m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

victoria o. | Premières impressions |
Évaluation :

Being on a budget, the prices for a second story unit were just right. However, upon inspection, I was shocked to find just how high the second story units were (the only reason they did not rate an "Excellent"), but they were all airy and spotless, as was the entire facility. Sawyer was definintely an asset; polite, professional, knowledgeable and accommodating. Would not hesitate to recommend this move-in experience to anyone, even short people like myself.

David B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Charity D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael E. | Expérience générale |
Évaluation :

Access to location is very bad. Dangerous. Hard to drive around on grounds. Tried to return unused blankets still wrapped in original packaging but took over an hour. Only able to return a out half. Manager was abrupt. Not friendly.

Jeffrey C. | Online Move In |
Évaluation :

Tony operates an A1 place.

Shelby C. | Expérience générale |
Évaluation :

The cancellation of my unit was not cancelled when I asked. I received a notification a few days later That said I was responsible for another month of payment. When I called in I was helped and was sent a confirmation email.

Barry C. | Expérience générale |
Évaluation :

Kelli was excellent

Cynthia S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa-Ann M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kristie G. | Premières impressions |
Évaluation :

I have used this facility several times and each time I had great professional service. The customer service is outstanding!

Finbarr M. | Expérience générale |
Évaluation :

A good experience

milton c. | Expérience générale |
Évaluation :

Customer friendly

Horace e. | Expérience générale |
Évaluation :

Awesome folks

WALTER L. | Expérience générale |
Évaluation :

Everything was great only thing is the prices for storage facility was higher than most storage facilities.

Christy B. | Expérience générale |
Évaluation :

only reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setup

LORI B. | Expérience générale |
Évaluation :

It was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!

Denise L. | Expérience générale |
Évaluation :

Household furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..

robin b. | Expérience générale |
Évaluation :

I was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectly

Kenneth P. | Expérience générale |
Évaluation :

My only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. Thank you

Robert F. | Expérience générale |
Évaluation :

I would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. Thanks

Robert F. | Premières impressions |
Évaluation :

Howard helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!

Constance O. | Expérience générale |
Évaluation :

Customer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhere

MARILYN M. | Expérience générale |
Évaluation :

most of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.

Karen W. | Expérience générale |
Évaluation :

Access to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked in

CHRIS S. | Expérience générale |
Évaluation :

Temp seemed a little warm

Sean A. | Premières impressions |
Évaluation :

Had a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.

inga s. | Expérience générale |
Évaluation :

No comments at this time.

maura a. | Expérience générale |
Évaluation :

Customer service exceeded my expectations

Douglas W. | Expérience générale |
Évaluation :

None

Amber S. | Expérience générale |
Évaluation :

Tony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.

EUGENE G. | Expérience générale |
Évaluation :

I tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor service

George T. | Expérience générale |
Évaluation :

Tony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivating

Sophia L. | Expérience générale |
Évaluation :

Abby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!

Murdella L. | Expérience générale |
Évaluation :

I was well pleased with uhaul company I will use again in the future.

terry F. | Expérience générale |
Évaluation :

I was always pleased with the customer service.

KELLY D. | Expérience générale |
Évaluation :

I had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.

Robert D. | Réservation |
Évaluation :

Great service and professionalism.

Ashley D. | Réservation |
Évaluation :

Extremely understaffed. Took an hour and a half for something I already had reserved.

PAM M. | Expérience générale |
Évaluation :

Great staff!

Kirk L. | Expérience générale |
Évaluation :

Had climate controlled unit, but several times thermometer inside showed above 90 degrees. Took 4 employees to find the online orders I'd created. Charged Twice for Lock & Truck, both ordered online.

SAMANTHA G. | Expérience générale |
Évaluation :

I appreciate everyone’s help. Wayne was amazing

yun l. | Expérience générale |
Évaluation :

They were nice

Brian S. | Expérience générale |
Évaluation :

The tracking of the containers and administrative part of the u-haul rental experience seems to be disconnected. Multiple phone calls to uhaul about on 9July lead to eternal hold or disconnects.

Randy F. | Expérience générale |
Évaluation :

Customer parking can be challenging as returning trucks and trailers share the same parking area, and the facility seems to constantly have customer and rental traffic.

CLAIRE T. | Expérience générale |
Évaluation :

Great service. Clean storage. Nice people.

Non reviews have been submitted for this location.

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