Customer Reviews for U-Haul Moving & Storage of Melbourne

7 057 évaluations

438 N Harbor City Blvd   Melbourne, FL 32935
(S Of Babcock)

(321) 254-7933

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(321) 254-7933

438 N Harbor City Blvd
Melbourne, FL 32935
(S Of Babcock)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Eric was awesome! Thank you guys for leaving a trailer dolly outside, it made unloading for return so much easier.

Anthony M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
3

Stop processing payment until you know the real charge. I was charged 100 dollars on estatmated bill when the real charg was 36 dollars. And was told this would drop off by end of day to reflect real change this was not true the change for 100 dollars remains and now I have a late payment on another bill I had to pay this weekend because of the over change.

louis M. 
Évaluation :
5

signage or notice of how drop off works. if you are not great at driving these vehicles or do not know this store it is tight to move around in

amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua T. 
Évaluation :
5

Team all very knowledgeable and helpful when reserving and when I picked it up. At Pickup I had to switch hitch ball size and guy was great making the switch quick and easy.

GEORGE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elizabeth M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ayme M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta B. 
Évaluation :
5

Eric was awesome! Very polite and professional!

Donna F. 
Évaluation :
5

Fast easy

Robert C. 
Évaluation :
5

Helpful, very responsive and knowledgeable about issues and solutions for moving.

John B. 
Évaluation :
2

Deliver the Uhaul boxes on the day they were scheduled. Improve your Customer Service at this location. We called and they could not answer questions, regarding the status of our delivery.

Stacey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

I was in a homeless situation I put my stuff in storage over a year couple times at Rocky times getting my payments Tony and his staff are amazing shouts out to Jay and Kristen I won't go anywhere else but you all my daughters are so over the moon because they have their things back they will work with you as long as you keep in contact with them and I love that they are above and beyond for me 💞

misheara H. 
Évaluation :
5

Just want to thank all the guys at the US 1 and Babcock location for all their help and patience.

Crystal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
3

After hours return did not work. Spent over an hour trying to return trailer. Tried to use my account. No retail shown. Tried to return not using account. Only showed truck rented in 2020. Had to return Monday morning to confirm return. He was very helpful Monday.

Jeffrey B. 
Évaluation :
5

Abordable

MOHAMED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel R. 
Évaluation :
5

Always had good service at this location. Moved here three years ago and when I need a trailer I go to this location. Thanks

Iryll J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen A. 
Évaluation :
5

Stephanie was wonderful to meet and work with. I found her to be friendly, professional and went out of my way to help. Note: My truck reaked of cigarette smoke. I was told the product that is used to get rid of those smells were out of. It also needed to be cleaned better. Stephanie took care of that for me by getting some wipes and going over the inside of the truck again. I just felt they should not have rented out the truck if they were waiting on product and the truck was not completely cleaned. Other than that my experience was great.

Stephanie C. 
Évaluation :
4

Like a majority of businesses in this economy, understaffed therefore longer wait times. I need to become more adept at online and apps.

Joe C. 
Évaluation :
2

Figure out a better reservations system. Discussed pickup location with agent, even directions. Then arrived and found reservation made at a different location. Luckily a substitute trailer, slightly shorter, was available. Then actual paperwork took a very long time trying to photograph driver's license, while others waited in line. Terrible.

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reinaldo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lavonda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy B. 
Évaluation :
3

I would not recommend Uhaul to anyone. The location, we picked up from was so helpful and understanding. However Uhaul really dropped the ball, was very unorganized, rude and overall hard to work with.

Zachary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G. 
Évaluation :
3

U haul failed us. We were offered a FREE month of storage at this location. When we arrived after a long two day trip, they didn't have the storage unit available. We were left scrambling to find a unit elsewhere. I even confirmed it a few days before and was told everything was good. We found a unit locally that cost us way more than we wanted to spend. Uhaul will be receiving a letter from us. A gentleman named Simeon was very helpful at this location though.

jonathan B. 
Évaluation :
5

Personal service

kim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delantae W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

I use this location every time I need a trailer. I have used them half a dozen times and they always treat me with respect and ensure I'm satisfied. As busy as they are, I still travel across town to use them!

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chadwick N. 
Évaluation :
5

Josh was fast and efficient. Very nice staff at this facility

KIERSTANN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dirk W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan E. 
Évaluation :
1

Our truck broke down two hours into the trip. It 26 hours before we're moving again. I told over and over that it would be just a couple more hours. They could've been honest with us and we would've done things a little different during the breakdown. Then you guys closed out our contract before we were even finished and truck was turned in. I guess hoping to get rid of us before we caused trouble. So my portal was shut up before I get to send all the pictures. Because we had to transfer the load mostly by ourselves things got damaged. Arrived a day late which meant I lost all my local help on Sunday and couldn't even get the keys for apartment so altogether had to stay in motels three nights instead of one . Also had to miss 2/2 days at work since I didn't arrive on the weekend . Haven't been able to get a hold of anybody since then. They did turn her portal back on but it doesn't work . I've requested at least three or four times for somebody to call me but no response. We are being avoided. Also found out that you're not supposed to trake a truck with over 100 000 miles out of state our truck had 114 000 miles and we're sent halfway across United States. Need to be compensated for our time and effort and troubles and stress and treated like good customers. Someone needs to call me 405-888-7668.

TROY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayyne W. 
Évaluation :
1

Signed up to pick up before hours but the store didn't process our request correctly and blamed it on a “new guy”. Did not offer any resolution - we waited over an hour for the store to open. Person who assisted us was rude and short.

Jeff C. 
Évaluation :
5

Great facility. Simeon helped me out so much with the quick rental and so did the nice lady on the phone but I forgot her name.

Pablo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul V. 
Évaluation :
5

Rented equipment on Monday. The staff and the manager are a good team, they work very well together to serve the customers as efficiently and quickly as possible, with a very professional and courteous attitude. It seems that U-Haul is trying to get people to use the online site for faster service, but it would appear that most of us still prefer the in-person approach, I know I do, I tried the website but to me it was frustrating, confusing, and more time consuming than waiting in line at the location. They may want to add extra staff, especially on the weekend- I initially went there Saturday to make a reservation, and there was only one girl working. She was doing an excellent job handling everything including phone calls, and was really running her butt off to serve the customers and get them on their way as quickly as possible, all the while maintaining her very professional, courteous and pleasant demeanor.

Anna G. 
Évaluation :
5

A huge thank you to the representative who assisted us in the office and helped us get all checked in for our unit. He was extremely helpful, friendly and knowledgeable.

Tammy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele C. 
Évaluation :
5

People at the u-haul were very very nice and they worked with me as much as they could. It was my Storage unit I've had a lot of money problems and that's why I got such a small unit to put my stuff because I had no place to live but the people At u-haul we're wonderful to me. My phone was broken and I could not call back or anything to try to save my save my ear net but it was not at all their fault by any means. I have to thank them a lot for helping me over the months that they did I would always give a good review to anybody Ask me about my unit I told quite a few people to go there because the people helped so much and tried everything they could to help me keep my unit thank you again

SUSAN S.  |  Expérience générale 
Évaluation :
5

upon drop off to Melbourne location, they informed me that the cylinders were misfiring and that we are lucky we made it through the 3 hour drive without the truck breaking down.

Tiana M. 
Évaluation :
1

General manager is very rude, definitely understand why his staff or one of them was so extremely stressed with 5 people in the building. It was 4:15 on Friday the 15th definitely could tell the GM was pissed he was there. He had 1 guy inside for the computers and one guy out side the poor kid outside couldn't do anything right for this GM. As an operations supervisor for a very large corporate company. I can tell you your General Manager needs to treat his people better As the both staff inside and outside did a great job and all the customers were talking about how rude and unprofessional the GM is. With job shortage I'm surprised he has a staff. The boys did great they helped me out and I wasn't waiting long. I think your company needs to rethink the management staff at this location before you lose what keeps your store running!! Staff and customers!!

Shannon H. 
Évaluation :
2

Staff is very professional and friendly but the truck smelled terrible.

Digno M. 
Évaluation :
1

Never again

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melba S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold D. 
Évaluation :
5

Very professional and courteous

Kristian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY K. 
Évaluation :
2

Rented a 20' truck from this location. The rental staff was great. Within 5 miles of the location the truck broke down and left my wife stranded. Tony did get another truck send to that location for my wife to take, so all it cost us was about 2 hours and much anxiety. I can't help but think of the problems we would have had if the truck were fully loaded and we were underway when it broke down. I am giving this review based on that original truck rental. That truck had over 116 000 miles and should have been better maintained. I hope Tony will improve service in this regard. And it would have been better customer relations had Tony offered some kind of consideration for our ordeal. The second truck performed well, and we would give him a second chance to perform better.

JODI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamon A. 
Évaluation :
5

Good experience as always. Thanks.

Carl H. 
Évaluation :
5

Nice staff and great equipment.

JAMES V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
3

On the return of my rental, a day early the uhaul drop off location refused to accept the truck back and I had to drop off at a different location. Unprofessional.

Jorge S. 
Évaluation :
5

Excellent customer service. Knowledgeable staff.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
3

I would recommend based on my area which isn't the best for many things. I did have a slight issue. When I asked when I needed to return it I was told whenever I wanted or the next day if I wanted. I replied that I will try to return it the same day bc the next I was busy. He just said when they closed w/o telling me I would be charged if I didn't return it the same day. That was pretty much what I was asking for in the first place. My plans for the next morning changed so I just kept the trailer at my house bc I simply didn't feel like going back out. If I would have known I would have. I explained the problem when I returned it and they were super cool & didn't charge me. So that was great. I do want to add that there's a black kid with dreads that works there (I'm only describing him bc I didn't catch his name) who was incredibly great both times I was there. Hard working, knowledgeable, kind and just a great person. He was not the person who left out the fact I would be charged for bringing the trailer back the next day. You should be proud to have people like him working for you.

joni S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

T R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail T. 
Évaluation :
2

We felt like we had to have someone stand by the truck while unloading, there were several homeless people hanging around, and asking for stuff. We needed a larger storage unit or an additional unit and they didn't have one.

Joan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE B. 
Évaluation :
5

We were in a bind with a short time frame and more stuff than expected- so we contacted Tony at UHAUL and he was able to get us into a truck at the last minute. Life saver!

Lee K. 
Évaluation :
5

There was a mistake made to my reservation by the staff, however, the employee acknowledge their error and was able to resolve the issue. Management and another employee also assisted with correcting the mistake. I very happy with how they all came to ensure I left satisfied.

Cindya S. 
Évaluation :
5

Awesome service as always - courteous and professional. Merci!

SPERO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER N. 
Évaluation :
3

I received a larger truck than I asked for and had to pay full price. My location was also changed, which meant I had to pay more in mileage fees. Otherwise everything was fine.

Amber O. 
Évaluation :
5

The help was really good nice hard workers

Joseph G. 
Évaluation :
1

Manager did not get my consent and quickly took a picture of me without my approval.

Sydney S. 
Évaluation :
5

The gentleman that checked me in was super friendly and was a great experience.

Marty C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F. 
Évaluation :
1

The manager with tattoo initials on his ring finger was very rude and racial profiling. He made me and my husband VERY uncomfortable.

TYRESHIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

They were quick and saved the day. After ordering a mobile pick up at a different location. There was a problem with the application and I was unable to get the truck. I was on hold for help for 40 min just to be transferred to another operator. I canceled my order and this location saved the day!

lorena S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raphael J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

henry F. 
Évaluation :
5

GM was very knowledgeable and was multitasking with costumers on the phone and as well as costumers at the counter. Very poised and confident. Highly recommended for retention and for a higher in the company. ThomasTellone (USN Ret.)

THOMAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM A. 
Évaluation :
5

Great customer service and friendly

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
3

The double keypad entry is inconvenient. Not sure why we were never offered card access, The threshold of the entry door makes it difficult when you have a full cart of items that you have to pull over that threshold. Rates are steep for what you get.

kurt s.  |  Expérience générale 
Évaluation :
5

thank you!

mary s.  |  Premières impressions 
Évaluation :
5

Tony and his entire team were great to work with the entire time. They took care of all of my questions and concerns. I will totally recommend this facility to everyone and definitely use them again if needed.

Robin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTORIA S.  |  Premières impressions 
Évaluation :
5

Tony the manager and his staff have been very helpful and accommodating every step of the way.

Jeffrey C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sara s.  |  Expérience générale 
Évaluation :
5

Tony was so kind and helpful!!

June S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela D.  |  Expérience générale 
Évaluation :
5

Big Chungus

Garrison B.  |  Expérience générale 
Évaluation :
5

Excellent customer service

richard f.  |  Expérience générale 
Évaluation :
5

Lights are needed in the room

JOHN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaqueta B.  |  Expérience générale 
Évaluation :
5

just have to find a solution for the doors when u r trying to move stuff in and out

Angelique R.  |  Expérience générale 
Évaluation :
3

should of been refunded for unused time (7days)

Colette B.  |  Expérience générale 
Évaluation :
2

Employee started to fall a sleep while he was trying to help me

William P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY E.  |  Premières impressions 
Évaluation :
2

Had a storage reserved for a month came from Syracuse New York send you were three open units none of them were open disgusted

William P.  |  Expérience générale 
Évaluation :
2

My unit got broken into twice and I lost all my belongings and seems like it was not cared about and when I went in last to talk to somebody before auction I was told to pay the balance and the only person they could talk to was my 16 yr old daughter who I listed as an emergency contact which she has no legal obligation to my contract and I asked if I could see what items where left due to the second break-in bc I was told it was pretty much empty as the first theft by a friend who rents a unit across from mine and was told I could talk to Tony the next day but he wouldn't want to talk to me bc there had been issues with him and myself I'n the past. I stopped your employee and informed him me and Tony have never spoke not got into it with one another and he looked at me as if I was crazy. I'm really upset about losing all my belongings due to theft and your employees seemed to not even be concerned and I lost everything and now I'm being way over charged . I don't think this is fair nor your business not provide a person with assistance in following up on 2 break INS so I will be contacting uhaul and making a complaint and reporting the actions being conducted as something seems odd and possibly being withheld information on what and who was responsible for the crime that was committed and how I was unheard and unit auctioned for 10 dollars and owing almost 600 and my everything stolen when I was told my belongings would be safe when I chose your facility.

Brandy A.  |  Expérience générale 
Évaluation :
5

Tony was great!! He explained everything to me I needed to know and handled my account in an amazing manner. Thank you Tony. 

Robin B.  |  Expérience générale 
Évaluation :
5

Staff is helpful, friendly, and knowledgeable about their products and equipment. I wish I had chosen to move and store items to this facility sooner! It would've saved a lot of headaches!

Kristen C.  |  Premières impressions 
Évaluation :
5

The guy working at 12 on Wednesday September 8th was great. My dumb a** couldn't find the self storage and he was super nice about it

tyler c.  |  Premières impressions 
Évaluation :
5

Man probably the best in the area period they where so helpful in these difficult times this county has been dealing with they made it ok somewhere. Thanks UHaul.

vener u.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelique R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernice B.  |  Expérience générale 
Évaluation :
5

Great all around.

STANLEY T.  |  Expérience générale 
Évaluation :
4

I rented I am in New Hanpshire. My son Josh Frary will see facility an access it to put my legit behind belongings in. He should have complete ascess.

Wendy S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nicole S.  |  Expérience générale 
Évaluation :
5

At first they gave the storage I had for Saturday away tried to call to tell them it would be Monday but they got me another one. Thanks for your help

Bernice B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen E.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dan M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marie t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE R.  |  Expérience générale 
Évaluation :
2

The storage unit access and location of my unit is making me cancel. The unit is above another unit and had to use this metal ladder system to reach my unit. I was storing a huge Weber grill. Found another place with ground level access for half the price

Marie Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheri M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAROBI W.  |  Expérience générale 
Évaluation :
5

They were very busy when I arrived on a Saturday morning, but were very patient and helpful.

Richard L.  |  Premières impressions 
Évaluation :
5

After a stressful day with my movers arriving with only an hour notice. Joshua was a breath of fresh air and worked to assist me in securing a storage unit. I greatly appreciate his professionalism and his willingness to help.

CATHY B.  |  Premières impressions 
Évaluation :
5

The system was down, but I was still able to rent a unit and the manager gave me a free month

Derek R.  |  Premières impressions 
Évaluation :
2

Not user-friendly coming and going the doors can't stay open everything gets knocked off your card as you're coming in or going out because you don't allow the doors be propped open no place to park

Wesley F.  |  Expérience générale 
Évaluation :
5

Tony was everything helpful. He took his time and explained everything completely. Gave us a tour and showed everything to us. Double check on us while were were moving in to ask if we needed help and .anything else we needed. I love U-Haul.

Judith B.  |  Online Move In 
Évaluation :
5

Tony was great! Showed me all the different storage units available along with different cost options to meet my needs. Thank you so much!

Dawn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will S.  |  Online Move In 
Évaluation :
5

It was the perfect place to store my furniture and other things that dis not fit at the new home! They were always professional and customer service oriented!

Danielle W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEAN c.  |  Premières impressions 
Évaluation :
5

I want to say that the manager Andrew was wonderful and was so helpful when I was moving out of my unit. There were people there that were very helpful! Thank you very much! Maria Cozzoni

MARIA C.  |  Expérience générale 
Évaluation :
3

I think it would be nice if the units were pro rated. If my storage fee is due on the 15th and I moved my things out on the 1st. I believe I should be credited for the time my things weren't being stored at U-haul. I will be looking for that when I need to rent a storage unit in the future.

Patrice S.  |  Expérience générale 
Évaluation :
5

Person who helped us was so Helpful and kind

Danny D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy L.  |  Premières impressions 
Évaluation :
5

Tony and his staff went above and beyond, very helpful and polite, you couldn't ask for more,thanks for all your help. David Boyle

David B.  |  Expérience générale 
Évaluation :
5

Thank you Mike and Zack

betty s.  |  Expérience générale 
Évaluation :
1

Lesson learned! The storage unit was not what we expected. My husband could not even stand up inside the unit. It says that the unit is 6 ft high and it is not. Because we are in a hurry (and moving) we had no choice but to take the unit. We are disappointed that when we rented the storage "locker" (which we did not know what that really meant) over the phone through uhaul it was going to be so difficult to get in and out of. For a good example, my husband could not even put his fishing poles in this storage unit. We have rented multiple storage facilities over the years, and this one will be a true lesson. We feel it is misleading and they should make SURE you understand the size before renting. The parking to unload is another obstacle as there is none really and only 1 door to access the building. We must say that the staff was very helpful & nice.

REBEKAH P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cerelle i.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald m.  |  Premières impressions 
Évaluation :
4

Being on a budget, the prices for a second story unit were just right. However, upon inspection, I was shocked to find just how high the second story units were (the only reason they did not rate an "Excellent"), but they were all airy and spotless, as was the entire facility. Sawyer was definintely an asset; polite, professional, knowledgeable and accommodating. Would not hesitate to recommend this move-in experience to anyone, even short people like myself.

victoria o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charity D.  |  Expérience générale 
Évaluation :
3

Access to location is very bad. Dangerous. Hard to drive around on grounds. Tried to return unused blankets still wrapped in original packaging but took over an hour. Only able to return a out half. Manager was abrupt. Not friendly.

Michael E.  |  Expérience générale 
Évaluation :
5

Tony operates an A1 place.

Jeffrey C.  |  Online Move In 
Évaluation :
3

The cancellation of my unit was not cancelled when I asked. I received a notification a few days later That said I was responsible for another month of payment. When I called in I was helped and was sent a confirmation email.

Shelby C.  |  Expérience générale 
Évaluation :
5

Kelli was excellent

Barry C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa-Ann M.  |  Expérience générale 
Évaluation :
5

I have used this facility several times and each time I had great professional service. The customer service is outstanding!

Kristie G.  |  Premières impressions 
Évaluation :
4

A good experience

Finbarr M.  |  Expérience générale 
Évaluation :
5

Customer friendly

milton c.  |  Expérience générale 
Évaluation :
5

Awesome folks

Horace e.  |  Expérience générale 
Évaluation :
4

Everything was great only thing is the prices for storage facility was higher than most storage facilities.

WALTER L.  |  Expérience générale 
Évaluation :
2

only reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setup

Christy B.  |  Expérience générale 
Évaluation :
4

It was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!

LORI B.  |  Expérience générale 
Évaluation :
4

Household furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..

Denise L.  |  Expérience générale 
Évaluation :
5

I was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectly

robin b.  |  Expérience générale 
Évaluation :
4

My only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. Merci

Kenneth P.  |  Expérience générale 
Évaluation :
5

I would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. Thanks

Robert F.  |  Expérience générale 
Évaluation :
5

Howard helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!

Robert F.  |  Premières impressions 
Évaluation :
3

Customer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhere

Constance O.  |  Expérience générale 
Évaluation :
4

most of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.

MARILYN M.  |  Expérience générale 
Évaluation :
2

Access to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked in

Karen W.  |  Expérience générale 
Évaluation :
5

Temp seemed a little warm

CHRIS S.  |  Expérience générale 
Évaluation :
1

Had a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.

Sean A.  |  Premières impressions 
Évaluation :
4

No comments at this time.

inga s.  |  Expérience générale 
Évaluation :
5

Customer service exceeded my expectations

maura a.  |  Expérience générale 
Évaluation :
5

Aucun

Douglas W.  |  Expérience générale 
Évaluation :
1

Tony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.

Amber S.  |  Expérience générale 
Évaluation :
2

I tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor service

EUGENE G.  |  Expérience générale 
Évaluation :
4

Tony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivating

George T.  |  Expérience générale 
Évaluation :
5

Abby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!

Sophia L.  |  Expérience générale 
Évaluation :
5

I was well pleased with uhaul company I will use again in the future.

Murdella L.  |  Expérience générale 
Évaluation :
5

I was always pleased with the customer service.

terry F.  |  Expérience générale 
Évaluation :
5

I had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.

KELLY D.  |  Expérience générale 
Évaluation :
5

Great service and professionalism.

Robert D.  |  Réservation 
Évaluation :
2

Extremely understaffed. Took an hour and a half for something I already had reserved.

Ashley D.  |  Réservation 
Évaluation :
5

Great staff!

PAM M.  |  Expérience générale 
Évaluation :
1

Had climate controlled unit, but several times thermometer inside showed above 90 degrees. Took 4 employees to find the online orders I'd created. Charged Twice for Lock & Truck, both ordered online.

Kirk L.  |  Expérience générale 
Évaluation :
5

I appreciate everyone’s help. Wayne was amazing

SAMANTHA G.  |  Expérience générale 
Évaluation :
4

They were nice

yun l.  |  Expérience générale 
Évaluation :
3

The tracking of the containers and administrative part of the u-haul rental experience seems to be disconnected. Multiple phone calls to uhaul about on 9July lead to eternal hold or disconnects.

Brian S.  |  Expérience générale 
Évaluation :
4

Customer parking can be challenging as returning trucks and trailers share the same parking area, and the facility seems to constantly have customer and rental traffic.

Randy F.  |  Expérience générale 
Évaluation :
5

Great service. Clean storage. Nice people.

CLAIRE T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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