Customer Reviews for U-Haul Moving & Storage of Melbourne

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Melbourne

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Nathan J.
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Customer did not leave a comment.

Ray S.
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PAUL V.
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Manuel R.
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Kristie G. | First Impressions |
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I have used this facility several times and each time I had great professional service. The customer service is outstanding!

Ramon L.
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Keith C.
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Russell C.
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Douglas B.
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Justin P.
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Input the truck info properly. I disputed the info but apparently missed the fuel dispute. I did take pictures of milage being off and it showed fuel below a half tank. They didnt want to see that and Charged me 14$ for not disputing the fuel which was put back to exact as when i got the truck. I will never do business there again for sure.

Timothy F.
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Customer did not leave a comment.

valerie M.
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easy, fast, convenient .exelent customer service!

Gina E.
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Michael E.
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Great location.

LORNA G.
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Customer did not leave a comment.

Thomas T.
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KEEP UP THE GOOD WORK KEEP YOUR MANAGER AND THE ASOCIATES HE DEAMS NECWSSARY TO RUN THE WAY IT RUNNING

David A.
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Chris S.
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June Renee B.
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Frederick R.
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this locale made two extra charges to my credit card for unknown reasons. I disputed it with my company and had them negated.

Charles Z.
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Customer did not leave a comment.

ELLEN J.
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They didn't have the size truck I had reserved, so I had to wait. Then the first truck had warning lights on and the side view mirror hanging off. The truck would not go more than 30-35mph. I returned it and got another one. The whole process took up half of my day making me late for the other obligations on my moving itinerary and additionally caused half of the move to be done in the dark. The second truck was better mechanically, but wasn't cleaned or swept out. It had sand, dirt and broken shards of glass all over the floor of the trailer and as I was carrying items in to load, I slipped and broke my arm and got pretty cut up, too. I had to spend the rest of the day in pain before seeking medical attention since I was the lady who was facilitating the move and needed to be onsite to give instructions and take responsibility. The pain was unbearable, it was 94 degrees outside and the break was a bad one which required surgery, a steel plate and locking screws. Worst experience of my life and easily avoided if the Uhaul people had simply taken a broom and swept out the truck between customers. In the end Uhaul gave me $1,000 to go away which didn't ease the pain of a broken arm, 4" scar, a summer of healing and physical therapy, $15,000 worth of medical bills or the fact that once my belongings got to my new place, I was unable to unpack anything for over a month. Very poor business practices. Won't use them again.

Edward D.
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The clerks were prompt and helpful and the equipment was more than adequate. Thanks for the good service.

catherine P.
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I'll looking forward to using U-Haul girl our next project thank you

Peaches G.
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John M.
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Lenora M.
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Stacy H.
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N. J. E.
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KEN C.
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Wayne M.
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Seldon M.
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Zachary W.
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Amy C.
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steven F.
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Steve S.
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STEPHEN T.
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Kevin B.
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Flawless rental at this store every time. Thank you

Garner B.
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Customer did not leave a comment.

Jimmie A.
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I highly recommend AVOIDING the LOCATION 438 N. HARBOR CITY BLVD. (781059). This location had absolutely no problems with me going inside of the building to rent the equipment, sign the contract, pay for addtl. insurance & the rental fee. As a matter of fact, the first rep. made it a very pleasant transaction. However, to return the equipment, they obviously DO NOT WANT YOU INSIDE OF THEIR STORE TO RETURN A TRAILER. I arrived to the store 2/28/2020 to return the trailer. Waited in a long line, almost out of the door, for about 25 to 30 minutes; even after watching several people leave due to the unnecessary long wait. I get to the counter, inform the agent I have already backed the trailer into a spot accessible for the next customer (exactly where I hooked up to it), rolled out the jack & disconnected the chains & wires (basically I did their job). The guy tells me that he & the other rep. at the counter are busy, go outside & ask someone named Mike where to leave it. I tell the guy again, I've already done the job for them & just need him to verify condition & location. He blatantly refuses and tells me to use my phone and their app or go outside to the next line. To my amazement, he's wearing a name tag that reads Tony McCart, Owner. I tell the guy it's 60 degrees outside and another long line with 1 person attempting to check in a line of trucks and trailers that stretched out to the highway, while he and another employee stand at the counter arguing about what time the employee was suppose to arrive at work and whether or not they can accept doughnuts. Basically twiddling their thumbs. NO ONE ELSE WAS BEHIND ME INSIDE. In utter shock & disbelief, I call the Go-u-haul no. for help and to lodge my complaint. The agent places me on hold, tells me that she called the store and they were super busy with returns. Then she tells me the only thing I can do is to write a bad review about the store, she did not know what else she could do for my problem. Really!!! How busy could they possibly be with no other customers in the store & no one else in the line outside after me? I, along with many other churches in the community and area have been renting trailers, trucks and other items from this location for both personal and special events for a very long time. Never have I encounter such a disrespectful, distasteful, careless & utter neglectful service. This was by far the poorest & worse display of customer service and care by a so-called Manager/ Owner that I have ever experienced. Absolutely egregious! I never write reviews, but given the circumstances and behavior, I felt compelled and obligated to share my experience. I would advise and encourage anyone to avoid this location. In my opinion, there are no excuses for this type of service and behavior. I would urge anyone to visit any other location except this one. Just my 2 cents!!

Siara M.
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Vashawn W.
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JIM S.
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A little discouraging though. I dropped my trailer rental off a day early but missed the close of the store time. We tried to check it in online and all our account showed was a truck we rented and turned in the day before as being turned in. Mike Lancaster was still at the store and told us we would be charged a $21.00 fee if we didn’t turn it in on the UHaul website and sure enough we got charged an extra $21.00. I was furious. I realize a lot of people game your system but I am not one of them. I have 3 kids in college and I work very hard. I manage a 1 million dollar budget at work and I don’t make these mistakes. In this case there was nothing I could do. $21.00 is a lot of money to me. I would appreciate a refund.

Antonio S.
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Fantastic service always

Katie D.
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It was clean, however I had to jump start the truck at one of my stops.

Jose R.
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Customer did not leave a comment.

Gladys C.
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Truck had a cracked windshield so I brought it back. Antonio went over backwards to help me get a replacement.

Judy D.
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Customer did not leave a comment.

Luis V.
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Tony took care of us, and made it a smooth process and great experience overall.

Juli B.
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Unless I warned them about the service there. Advising that they better follow up with the location and make sure that they have your reservation. Also advise that even though you confirm & ask if you can pick truck up @ 7:30am, they only have one person/Tim working so I had to wait an hour and a half to pick up the truck. I need another truck 5/1/2020 & truly hoping the rental will go MUCH SMOOTHER!

Erin S.
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Customer did not leave a comment.

Gary B.
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The staff was incredibly knowledge able and professional. Pleasant & respectful. Provided quick solutions to problems encountered. I wish all businesses were run the way this one is.

Jeffrey M.
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The gas indicated on the contract was 1/4 of a tank off from the actual reading in the truck when I checked it out. I asked for a receipt when I returned the truck and was told it would be emailed to the address on file which I verified to be correct. Still haven't received one and its one week later. Basic operational skills seems to be surprisingly lacking.

David P.
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Stop doing the third party contact thing. It’s incredibly annoying and may keep be from renting in the future.

elliott H.
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Jim O.
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Michael H.
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steve F.
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Paul S.
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Outstanding customer service

Larry W.
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Nick A.
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April B.
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Truck was old with 141K miles on it and entire truck was dented, scratched or damaged in one way or another. Process for picking up the truck took entirely too long and returning was even worse. When returning the truck no one was outside to assist or inside at the desk. After finally finding someone we were told to go outside for assistance. Once again, no one came to help us so we went into an outside building area and found a woman worker talking on her cell phone. She did not even acknowledge we were present until we rudely interfered with her cell phone conversation. She told us she'd be right there and after 10 minutes never came so we went back inside and insisted the gentleman inside come help us, which he did. This location has horrible customer service and process should be stream lined easier with computer generated forms prior to arrival.

Stephen B.
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Customer did not leave a comment.

John G.
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Very helpful and accommodating

Joel C.
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Michael F.
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Delbert B.
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Everything with the rental went smoothly. Would recommend this location.

Ruth L.
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ROGER T.
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Lou C.
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Excellent staff.

lauran V.
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Steve K.
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Owner opened the store at 7AM, looked at me and said, "I now you don't have an appointment, so how can I help you?" I replied that I had a trailer reserved for 7AM pickup. He told me, "Not here you don't" I showed him the reservation number and he looked it up and had to have it assigned to his store. I reserved it for that store. So why wasn't it there. Just felt his comment were a little rough. As if I was telling him a lie. I didn't take it very well.

Carmen S.
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Customer did not leave a comment.

NANCY R.
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One complaint- I ordered my truck online and rented the truck that was suppose to move a 3 bedroom house. I was moving a small two bedroom condo and the furniture did not fit. I will have to make a twelve hour round trip to get the rest. And pay for another truck. Very frustrating.

jeff P.
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Very friendly staff

Josh G.
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Customer did not leave a comment.

Anna P.
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We were racing back to turn the truck in before 5 to avoid a $20 after hours check in charge (Even though when I booked it online until 7pm there was no mention of a charge for dropping off after 5) and forgot to get gas! They charged us $14 for 31 miles worth of gas and that was ok.... but then.... a THIRTY DOLLAR GAS FILL UP FEE!!!! Wow!!! They should mention that upon rental.... I’m sure it’s in the paperwork but who has time to read ALL that!!! Having said all that.... the lady who took care of us was very nice, friendly, quick....

Michael L.
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The tire pressure was low as indicated by the warning system on the vehicle.

Scott J.
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They put the wrong amount of gas that was in the truck on our paperwork. We called right away and took time stamped picture. The guy at the location said he didn’t care, to bad for us. Will never use this location again

Hely M.
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Customer did not leave a comment.

Allen A.
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Add some personnel to decrease wait time.

Logan F.
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To start off, upon pickup my truck wasn’t left out and was parked in between two other trucks. So then I sat on hold with the help like for 25 minutes and finally got a truck, but I ordered a 20 foot and you guys gave me a 15 which then required me to take unnecessary trips that could’ve been done with the 20 footer. So then upon return it said I had traveled 22 miles and I thought that was a little steep I don’t think I drove that far but I could be wrong, but I sat on the phone with customers for another 20 minutes and no one ever answered to help me so I ended up leaving in frustration then when I tried to just pay it when I was already gone you guys said I need to be there to finish it and now I got charged a late fee when it was actually on time

MICHAEL S.
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Excellent customer service. I would suggest making it easier to use the customer parking access for those leaving their vehicles while leasing your vehicle. I should not have been made to drive around the block to park in back of your building while you slowly checked in a return vehicle blocking access to the parking area.

Jeffrey B.
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Great service, rented on line and got in and out very fast. I use this place regularly and find it always to be great.

Joseph S.
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Adrienne J.
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Brian D.
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Matthew S.
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Tony is the man!! He will get you in and out as fast as humanly possible!

Roger W.
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John A.
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Philip S.
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Timothy P.
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Very poor customer service. No sense of urgency. Several customers in line at opening with employees all over the place but no one willing to work the counter. That includes the manager, who instead of helping customers who need to get on with their busy days chose to refer those waiting in line to the app. Was rudely directed to park offsite Will not return to this location.

Richard B.
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TIMOTHY T.
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Kevin N.
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William W.
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Teresa A.
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Wait time is horrible. Skeleton staff which causes extremly long wait times to check in or out. This includes both locations.

William H.
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First and foremost, it would have been nice if the agent had told me that it would be less expensive to do a one-way rental instead of a local rental when they knew that we were going to the Tampa Florida area. It cost me over $500 round-trip when it would’ve cost me less than 200 had I made it a one-way rental. That was not explain to me.

Finbarr M. | Overall Experience |
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A good experience

Linda S.
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Fix right outside mirror...it does not stay where you set it. Could not see out of mirror whole time I had truck. Makes moving into right lane near impossible. Thanks

William C.
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Great job thanks

Wayne R.
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Customer did not leave a comment.

milton c. | Overall Experience |
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Customer friendly

Horace e. | Overall Experience |
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Awesome folks

WALTER L. | Overall Experience |
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Everything was great only thing is the prices for storage facility was higher than most storage facilities.

Christy B. | Overall Experience |
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only reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setup

LORI B. | Overall Experience |
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It was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!

Denise L. | Overall Experience |
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Household furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..

robin b. | Overall Experience |
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I was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectly

Kenneth P. | Overall Experience |
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My only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. Thank you

Robert F. | Overall Experience |
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I would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. Thanks

Robert F. | First Impressions |
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Howard helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!

Constance O. | Overall Experience |
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Customer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhere

MARILYN M. | Overall Experience |
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most of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.

Karen W. | Overall Experience |
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Access to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked in

CHRIS S. | Overall Experience |
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Temp seemed a little warm

Sean A. | First Impressions |
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Had a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.

inga s. | Overall Experience |
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No comments at this time.

maura a. | Overall Experience |
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Customer service exceeded my expectations

Douglas W. | Overall Experience |
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None

Amber S. | Overall Experience |
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Tony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.

EUGENE G. | Overall Experience |
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I tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor service

George T. | Overall Experience |
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Tony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivating

Sophia L. | Overall Experience |
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Abby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!

Murdella L. | Overall Experience |
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I was well pleased with uhaul company I will use again in the future.

terry F. | Overall Experience |
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I was always pleased with the customer service.

KELLY D. | Overall Experience |
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I had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.

Robert D. | Reservation |
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Great service and professionalism.

Ashley D. | Reservation |
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Extremely understaffed. Took an hour and a half for something I already had reserved.

PAM M. | Overall Experience |
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Great staff!

Kirk L. | Overall Experience |
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Had climate controlled unit, but several times thermometer inside showed above 90 degrees. Took 4 employees to find the online orders I'd created. Charged Twice for Lock & Truck, both ordered online.

SAMANTHA G. | Overall Experience |
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I appreciate everyone’s help. Wayne was amazing

yun l. | Overall Experience |
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They were nice

Brian S. | Overall Experience |
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The tracking of the containers and administrative part of the u-haul rental experience seems to be disconnected. Multiple phone calls to uhaul about on 9July lead to eternal hold or disconnects.

Randy F. | Overall Experience |
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Customer parking can be challenging as returning trucks and trailers share the same parking area, and the facility seems to constantly have customer and rental traffic.

CLAIRE T. | Overall Experience |
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Great service. Clean storage. Nice people.

No reviews have been submitted for this location.

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