Le client n'a pas laissé de commentaire.ALEXANDER S.
Customer Reviews for U-Haul Moving & Storage of Melbourne
Pour nous contacter
Melbourne, FL 32935
(S Of Babcock)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Rachel M.
Web site and phone service was a nightmare. In store the people were very nice and working hard. Returning the truck the young man seemed to be by himself and overworked.GEORGE M.
All goodRICHARD M.
Le client n'a pas laissé de commentaire.Steven H.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.NATHAN H.
Le client n'a pas laissé de commentaire.Joy R.
Le client n'a pas laissé de commentaire.ROBERT J.
Le client n'a pas laissé de commentaire.Kierstann K.
Le client n'a pas laissé de commentaire.HECTOR T.
Le client n'a pas laissé de commentaire.Terri K.
Le client n'a pas laissé de commentaire.PLINY J.
Le client n'a pas laissé de commentaire.SHANNON R.
Very slow checkin serviceNICOLAS S.
The folks seem like they didn't want me to drop my trailer off there because their lot was full and they had a bad attitude toward me, it made me feel uncomfortable and I will not go back to that location again.Reg G.
Nothing - this is my 'go to' place when needing a rental. Awesome experience.WILLIAM C.
Joshua helped us with our reservation and made it very easy. Service was great always use this location for our needs.Richard J.
Le client n'a pas laissé de commentaire.joe m. | Expérience générale
Le client n'a pas laissé de commentaire.ANDRE R. | Expérience générale
Le client n'a pas laissé de commentaire.RAECHAL S.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Allen M.
Outstanding personal service every time (been using this location for many years)! Incredibly friendly and helpful staff!RICHARD Y.
Le client n'a pas laissé de commentaire.MATTHEW K.
Le client n'a pas laissé de commentaire.AUSTEN N.
Le client n'a pas laissé de commentaire.Jeanna P.
Le client n'a pas laissé de commentaire.AMY K.
Le client n'a pas laissé de commentaire.NICOLAS S.
Ain't broke, don't fix.THOMAS W.
Le client n'a pas laissé de commentaire.Allen H.
Le client n'a pas laissé de commentaire.TRACEY S.
Le client n'a pas laissé de commentaire.Karen S.
Le client n'a pas laissé de commentaire.Ronald H.
Le client n'a pas laissé de commentaire.mark R.
Le client n'a pas laissé de commentaire.Lajeanna P.
Le client n'a pas laissé de commentaire.JAMES G.
On the day of my pick-up the staff consisted of three individuals. The staff member that assisted me was prompt and courteous, for the most part. But the other two individuals working at the counter had no respect for me as a customer or the UHAUL brand. They used the F word, they took a personal call to discuss a private matter, they spoke very poorly about another coworker. One of the staff members when asked to go move a rental truck rolled her eyes and mumbled why the F do I need to do this? Maybe because it is your job.Oscar H.
Thanks - professional and courteous staff !!!SPERO T.
My rental was botched from the beginning. Somehow... each truck had its catalytic converter stolen from it (hard to believe), which prevented me from picking up my original truck. I then had to drive an hour to get the only apparent available truck in middle Tennessee - it just so happened to be the worst truck possible. The employee at the Melbourne, Florida location even told me that when I brought it to them. Negligence of service and lack of focus caused the Melbourne location to then charge me for an extra day after dropping it off. I was also charged for an appliance dolly that was never provided or put in the truck. They were out of pretty much all the equipment I needed for my trip (this is even after I reserved it and checked in). I mean... there's even more to this terrible service story, but that's all I care to type regarding that part. For the amount of money one has to pay for this service, I can't believe everything went wrong that did. It was absurd. What can be improved? Try giving a damn about your customers.Chad J.
The storage unit access and location of my unit is making me cancel. The unit is above another unit and had to use this metal ladder system to reach my unit. I was storing a huge Weber grill. Found another place with ground level access for half the priceMarie Y. | Premières impressions
Was told to return on empty..that is the way I picked it up..was told I should have returned it on a quarter tank.. My issue is I had the fist gas station available..it was not in pleasant area of Birmingham and not my choice of pickup.christopher N.
Le client n'a pas laissé de commentaire.Cynthia K.
Le client n'a pas laissé de commentaire.AURELIO C.
Le client n'a pas laissé de commentaire.Ryan B.
got there to return truck waited in line about 20 min then the employee noticed i had KEY and paperwork in my hand and ask a young lady to take care of me. within 5 min i was checked in and was out of there thanks goes out to Kristen.. jim barnesJim B.
Better deals offered for towing your equipment across country. 50 $did not even cover a quarter of the extra gas cost for the extra weight.Travis J.
Le client n'a pas laissé de commentaire.SCOTT D.
Le client n'a pas laissé de commentaire.GENESIS M.
I did on line check in but that didn't seem to help much.Curtis L.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.Sheri M. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN R.
Le client n'a pas laissé de commentaire.cindy B.
Great service!Mark S.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.VINCENT G.
Le client n'a pas laissé de commentaire.JERRY T.
Le client n'a pas laissé de commentaire.CARROLYN M.
Answer the phoneMark P.
absolutely the most unprofessional transaction I could have had with a business. showed up for a 7:00 am remote pick up to be told at 9:00 am it was unavailable, then was shook down for co signers like a wheel rental place on the other side of the tracks, this all, of course, after I had completed the entire online process. you were worried about your van and keys being stolen and I was worried about your employees selling my credit card info.CHERYL S.
Le client n'a pas laissé de commentaire.JAROBI W. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.WILLIAM S.
Can't think of a thing you could do to improve. I'll be renting a storage space there in the next couple of days.Michael J.
Awesome staff !!!SPERO T.
My reservation changed from in route to out of route because the reserved truck wasn't available. New location didn't have my truck either. Upgraded to 20' that didn't suite my needs for accessing. Pick up delayed for truck being stuck. When I pointed out the 2 trucks in the size I reserved they replied they where reserved by other people. Horrible service, rude staff, truck out of alignment, lost time with people I had paid to move and extra mileage to get/ drop off equipmentJEREMY R.
They were very busy when I arrived on a Saturday morning, but were very patient and helpful.Richard L. | Premières impressions
Just keep doing what you're doing.RICHARD M.
Le client n'a pas laissé de commentaire.SARA K.
The only complaint that I have is that optional equipment, that I didn't request, was secured and in the way in the back. Because I broken the zip tie to move the dolly out of the way I got charged for it.RANDY A.
After a stressful day with my movers arriving with only an hour notice. Joshua was a breath of fresh air and worked to assist me in securing a storage unit. I greatly appreciate his professionalism and his willingness to help.CATHY B. | Premières impressions
brand new van had very loose steering. Swerved on road. Had to use both hands with firm grip.MAUREEN A.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.SHELBI K.
Le client n'a pas laissé de commentaire.CATHY B.
Le client n'a pas laissé de commentaire.PATTI S.
Awesome job switched me to a larger trailer and was the perfect fit for my haul.Iryll J.
Le client n'a pas laissé de commentaire.JOSEPH C.
Staff was extremely unknowledgeable and provided unsatisfactory service. Everyone just looked like they were in a daze just waiting for the clock to hit closing time. I was told several times I could get upgraded to the next size truck for no additional charge, which was a lie. Even when I went to pick up the truck the staff member told me I was being upgraded for free and then gave me keys to a smaller truck, when I asked what happened to the free upgrade he had literally mentioned only 5 minutes earlier he played stupid and just shrugged his shoulders and said "We don't have any of the larger trucks here." So I go outside and just in the front I counted 7 of the trucks he said I was going to be upgraded to. So this was just another lie from just another poor employee of poor company. I would never go to this location again and will avoid uhaul at all costs in future based on this experience. Best thing Uhaul could do is clean house and bring in a fresh and honest staff who know what they are doing because no one here does.Adam M.
Le client n'a pas laissé de commentaire.domingo B.
the app was horrible to return the truck with. it froze every time I went to take photos, so now I have to pay extra because of that.NEFRETIRI R.
Tony the manager was not helpful, rude and answered questions like a fifth grader. Totally in professional and all questions went un answered. I think he needs to find another job or the District Manager needs to train him on customer service. He failed and I will look at other companies to rent my moving needs. He totally forgot who the customer is and Was!??TODD M.
some confusion on how the check-in/check-out process works; seems to be VERY unstaffedBarry N.
Le client n'a pas laissé de commentaire.Toni W.
Have a/c that actually works through the cycles and blows out the settingsHALSTON S.
Le client n'a pas laissé de commentaire.Bill M.
Le client n'a pas laissé de commentaire.Erik S.
The cloth handles that are on the ramp at the base should be attached on the outer edge of the ramp. It causes a tripping hazard because the cloth handles are attached to the inside edge of the ramp. We did have an instance where a wheel of the dolly got hung up in the loopDAVID H.
Le client n'a pas laissé de commentaire.Lina P.
The system was down, but I was still able to rent a unit and the manager gave me a free monthDerek R. | Premières impressions
Jay was awesome! Very genuine. He got us in and out expeditiously! He is definitely an asset to the company because I've been to the Uhaul at 4703 Babcock St in Palm Bay and they move like sloths.NINA V.
Le client n'a pas laissé de commentaire.Timothy D.
Le client n'a pas laissé de commentaire.THOMAS S.
There always seem to be computer and /or IT issues. Do not know the fix May be do updates in the evening after stores is close.ALBERTO C.
I was charged 4 times (1 charge reversed) for my rental. Stop stealing from your customers.CHARLES V.
U-Haul is & has been a very professional company to deal. Your equipment is always well maintained. All of your personnel are a well trained. It's always a pleasure to deal them & your company. ðŸ'ðŸ'ðŸ'ðŸ‡ºðŸ‡¸ðŸ˜ŽGARY L.
Le client n'a pas laissé de commentaire.CHRISTOPHER A.
Excellent service à la clientèle.NUBIAV G.
Le client n'a pas laissé de commentaire.JUSTIN B.
Le client n'a pas laissé de commentaire.Bruce L.
Nate was great! Very friendly and efficientLinda J.
Le client n'a pas laissé de commentaire.ALFREDO M.
I love this Uhaul store on 438 Harbor City Blvd in Melbourne FL. Everyone who works here is Extremely friendly, go out of there way helpful, willing to make sure that you are so satisfied with there service and with there products.SHELLY P.
Check in online. Always slow insideBrian B.
Cruise control and reclining seats,CHARLESC B.
return was efficient, checkout somewhat cumbersome with having to take and submit so many pics of unmarked scratches and damages - this should be thoroughly done by U-Haul prior to releasing vehicles to customers for rentalEDWARD B.
Not user-friendly coming and going the doors can't stay open everything gets knocked off your card as you're coming in or going out because you don't allow the doors be propped open no place to parkWesley F. | Expérience générale
Tony was everything helpful. He took his time and explained everything completely. Gave us a tour and showed everything to us. Double check on us while were were moving in to ask if we needed help and .anything else we needed. I love U-Haul.JOEL B. | Online Move In
Tony was great! Showed me all the different storage units available along with different cost options to meet my needs. Thank you so much!Dawn M. | Premières impressions
Le client n'a pas laissé de commentaire.Jason B. | Online Move In
Le client n'a pas laissé de commentaire.Pamela S. | Online Move In
Le client n'a pas laissé de commentaire.Will S. | Online Move In
It was the perfect place to store my furniture and other things that dis not fit at the new home! They were always professional and customer service oriented!Danielle W. | Expérience générale
Le client n'a pas laissé de commentaire.DEAN c. | Premières impressions
I want to say that the manager Andrew was wonderful and was so helpful when I was moving out of my unit. There were people there that were very helpful! Thank you very much! Maria CozzoniMARIA C. | Expérience générale
I think it would be nice if the units were pro rated. If my storage fee is due on the 15th and I moved my things out on the 1st. I believe I should be credited for the time my things weren't being stored at U-haul. I will be looking for that when I need to rent a storage unit in the future.Patrice S. | Expérience générale
Person who helped us was so Helpful and kindDanny D. | Premières impressions
Le client n'a pas laissé de commentaire.Randy L. | Premières impressions
Tony and his staff went above and beyond, very helpful and polite, you couldn't ask for more,thanks for all your help. David BoyleDavid B. | Expérience générale
Thank you Mike and Zackbetty s. | Expérience générale
Lesson learned! The storage unit was not what we expected. My husband could not even stand up inside the unit. It says that the unit is 6 ft high and it is not. Because we are in a hurry (and moving) we had no choice but to take the unit. We are disappointed that when we rented the storage "locker" (which we did not know what that really meant) over the phone through uhaul it was going to be so difficult to get in and out of. For a good example, my husband could not even put his fishing poles in this storage unit. We have rented multiple storage facilities over the years, and this one will be a true lesson. We feel it is misleading and they should make SURE you understand the size before renting. The parking to unload is another obstacle as there is none really and only 1 door to access the building. We must say that the staff was very helpful & nice.REBEKAH P. | Premières impressions
Le client n'a pas laissé de commentaire.cerelle i. | Expérience générale
Le client n'a pas laissé de commentaire.gerald m. | Premières impressions
Being on a budget, the prices for a second story unit were just right. However, upon inspection, I was shocked to find just how high the second story units were (the only reason they did not rate an "Excellent"), but they were all airy and spotless, as was the entire facility. Sawyer was definintely an asset; polite, professional, knowledgeable and accommodating. Would not hesitate to recommend this move-in experience to anyone, even short people like myself.victoria o. | Premières impressions
Le client n'a pas laissé de commentaire.David B. | Premières impressions
Le client n'a pas laissé de commentaire.Charity D. | Expérience générale
Access to location is very bad. Dangerous. Hard to drive around on grounds. Tried to return unused blankets still wrapped in original packaging but took over an hour. Only able to return a out half. Manager was abrupt. Not friendly.Michael E. | Expérience générale
Tony operates an A1 place.Jeffrey C. | Online Move In
The cancellation of my unit was not cancelled when I asked. I received a notification a few days later That said I was responsible for another month of payment. When I called in I was helped and was sent a confirmation email.Shelby C. | Expérience générale
Kelli was excellentBarry C. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia S. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES M. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa-Ann M. | Expérience générale
I have used this facility several times and each time I had great professional service. The customer service is outstanding!Kristie G. | Premières impressions
A good experienceFinbarr M. | Expérience générale
Customer friendlymilton c. | Expérience générale
Awesome folksHorace e. | Expérience générale
Everything was great only thing is the prices for storage facility was higher than most storage facilities.WALTER L. | Expérience générale
only reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setupChristy B. | Expérience générale
It was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!LORI B. | Expérience générale
Household furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..Denise L. | Expérience générale
I was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectlyrobin b. | Expérience générale
My only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. MerciKenneth P. | Expérience générale
I would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. ThanksRobert F. | Expérience générale
Howard helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!Robert F. | Premières impressions
Customer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhereConstance O. | Expérience générale
most of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.MARILYN M. | Expérience générale
Access to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked inKaren W. | Expérience générale
Temp seemed a little warmCHRIS S. | Expérience générale
Had a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.Sean A. | Premières impressions
No comments at this time.inga s. | Expérience générale
Customer service exceeded my expectationsmaura a. | Expérience générale
AucunDouglas W. | Expérience générale
Tony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.Amber S. | Expérience générale
I tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor serviceEUGENE G. | Expérience générale
Tony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivatingGeorge T. | Expérience générale
Abby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!Sophia L. | Expérience générale
I was well pleased with uhaul company I will use again in the future.Murdella L. | Expérience générale
I was always pleased with the customer service.terry F. | Expérience générale
I had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.KELLY D. | Expérience générale
Great service and professionalism.Robert D. | Réservation
Services supplémentaires à cet emplacement
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