took 30 mins to check out my vehicle, location not staffed well.Richard C.
Customer Reviews for U-Haul Moving & Storage of Melbourne
Pour nous contacter
Melbourne, FL 32935
(S Of Babcock)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Tried to return car dolly but first 2 U-Haul locations refused to take it. Third location did accept it but took over an hour.charles M.
Le client n'a pas laissé de commentaire.Steve P.
Le client n'a pas laissé de commentaire.JOHN O.
Very friendly and professional staff. Returning the truck went quickly and I was pleased to receive email receipt promptly.MELISSA L.
Wait time was too long for someone with an appointmentFREDERICK S.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.KENT M.
This is a great location and always helpful. Only one thing happened Was told my trailer was ready. I rented a dolly also. Got home and no dolly in trailer. They checked me out etc but did not put it on or bring it out before I left. Unlike them to forget that as they are usually on point always.David P.
Le client n'a pas laissé de commentaire.BOB S.
It took more than an hour to complete the transaction and get the truck I reserved because of technical issues with the computer systems inside. Tax Exempt Form was not honored because I did not put it in during the reservation and their system was unable to apply no tax at the time of checkout. It would have been a better experience without the technical issues.Jesus A.
Le client n'a pas laissé de commentaire.Michael C.
Can't think of anything to change thanksSTEVEN W.
I reserved a Cargo Van over a week ahead of time and when my driver got there to pick it up all they had were 20 ft. trucks. Our establishment does business with Uhaul all of the time and for me to make the reservation this far ahead of time and not receive even close to what we ordered is ridiculous. I am very unsatisfied with your commitment to your reservations. We will be finding another business to rent our vans from if this is how you treat your customers. Unacceptable!robert R.
A little bit of faster service when I came to pick it up would have helpedANGELA A.
Le client n'a pas laissé de commentaire.JULIO M.
Hire more staff. Took over an hour and a half with an appointment to rent a car hauler trailer.CLINT R.
I made my reservation online weeks in advance, and had the choice to do everything on my own phone, or be checked in at the location. I chose to be checked in at the location and reserved my pick up for the earliest possible time, which was 7 A.M. We arrived around 7:05, and the location was locked. We eventually knocked when we didn't see anyone outside. I told the man who finally answered the door that I had scheduled a 7 A.M. pick up. He snapped: "I don't do anything at 7 A.M. I don't rent out trucks at that time." That was confusing, considering that pickup time was an option online, which I told him. He refused to do anything to help us and told me I needed to go through the process on the phone, though he had looked up and confirmed my reservation on the computer. He repeatedly told me that my truck would have been ready if I'd just done everything on my phone. After about the 3rd time he said this, I told him that I had selected the option to be checked in at the store, the same way I've done the last 2 times I booked a moving truck. He then told us to go around the back of the store to find our truck ourselves, which was blocked by a trailer that he seemed even more annoyed to have to move. He then told the man I was with, not me, that I should have taken care of all of this on my phone. I asked him to move the trailer so we could leave, as, by that time, we had been standing around while he did nothing to help us, and it was now 7:45. I have never received such poor treatment at any U-Haul location. Never. The man working the morning shift on Thursday, April 1st was rude, visibly annoyed by our presence, and didn't appear to understand that his own company's online reservation system allows customers to choose in person check in at their local U-Haul location. When I came back later that afternoon to return the truck, I waited in line and watched people being checked out the way that I had expected to happen to me that morning. No one was forced to check out on their phone and then go hunting for their truck around back of the building while the U-Haul employee berated them and refused to help them. I will never use this location again and will warn friends to go elsewhere.Tenesha M.
Le client n'a pas laissé de commentaire.James W.
Had reserved truck three weeks prior, did not have my truck.CARLOS P.
Worst customer service ever by general manager Tony McCart I stood in line for 30 plus minutes to return my cargo van when Mr McCart went to the lot from the store and took care of the man standing behind me in line first for his return prior to taking my return I asked why he would not take care of people according to how the line was formed He stated I could have done the return on line and this would have got me out quicker Still he did not answer my question about why I was not taken care of first because the guy who went ahead of me despite being behind in line did not do any online work either despite Tony McCart lying to me saying that he did Same process for check out was done for both of us Upon my assistance for further answer for this rude treatment, Tony McCart stated I was an A** twice in the parking lot and then again back in the store in front of other customers and employee Simeon Haley. Mr MCCART tried to explain to me the difference between calling some one an A** and saying some one is acting like an A** are two separate things I don't understand that I own a small business and if any of my employees behaved like that to one of my customers, I promise they would be out of a job instantly. Mr Cal Conner-company president I have called your cell phone and would like a return call. This is unacceptable to have rude insubordinate people as managers of your storesBryan P.
Have the checking in process take less time.Elaine N.
The app required me to verify all of the scratches and dents on the truck. There were SO many that weren't marked. It took a long time to take pictures and document those. The process was so much faster when a person walked outside with you to inspect the truck. No one was wearing a mask. The staff could have been more friendly with customers. I watched the guy checking us out in the morning answer the phone and cut someone off as they were talking to transfer them to someone else. Just a lack of etiquette and common courtesy.DEVON P.
We could not return the truck using the link that was sent in a text message. The location feature did not work. We had to download the U-Haul app to be able to return the truck. It took 30 minutes for us To come to this conclusion.The text link does not work!TOMMY T.
Le client n'a pas laissé de commentaire.Jeff H.
Le client n'a pas laissé de commentaire.ANGELICA D.
Le client n'a pas laissé de commentaire.THOMAS M.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.AMY L E.
Tony is an awesome person. We had to make a last minute change. He took care of us and made the changes we needed and we were on our way. Great location.STEVEN O.
I reserved a car dolly online. Waited 45 minutes when I arrived. What's the purpose of doing online reservation if it's not going to be quick. Then they wanted a third party verification in order for me to rent it. What if I didn't have anyone to verify that. Then I get back to the location to drop it off and have to wait another 45 minutes maybe more people need to working or something. I would not rent from this location again.DENNIS S.
I have always used U-Haul for my storage/moving needs. This store in particular handled things in a bad way. I wish I would have chosen a different one, now I probably will never use U-Haul again... I needed to rent a truck and the size I needed wasn't available so I paid the extra money for the bigger one, which was fine. One of the employees yelled in an abrasive way to park our car somewhere else, which is fine... When we returned the truck after moving things all day, I always make it a point to leave things in a good clean condition. We didn't eat in the truck or anything. What happened is we accidentally left two plastic bins in the back (empty) that we forgot to throw away. I got charged extra for a cleaning fee... We called to see if we could come get the bins and explained we forgot, to get the fee lessened or taken off and they said no. I feel it is poor customer service, because now what should have been maybe 50 $at most cost me over 100 $. I'm so unhappy.Cidney S.
long wait lines need mystaffANGELA B.
Wait times are way to long, one employee behind the counter 10 people in line. Took way to long to load the trailer up in truck , asked for asst. With changing a ball and simply asked for a tool and took well over an Hour.JOHN C.
Manager was excellent and very knowledgeable, and was doing his best to train a newer employee. Both were very professional, but had a lot to do with not enough people to help all of the customers in what I would consider a reasonable amount of time. More help behind the counter would be good for them, as would a mask mandate in the midst of a pandemic.CLAYTONG C.
Le client n'a pas laissé de commentaire.Ileana P.
All went smoothly. Very plJane W.
You do an excellent job. Joshua was awesome to work with very knowledgeable and helpful through the process. He was meticulous with his explanations of safety while towing etc. Thank you JoshuaROBERT H.
Le client n'a pas laissé de commentaire.RICHARD C.
Not user-friendly coming and going the doors can't stay open everything gets knocked off your card as you're coming in or going out because you don't allow the doors be propped open no place to parkWesley F. | Expérience générale
Le client n'a pas laissé de commentaire.Jason S.
Very helpful and courteous. Hooked up the trailer for me. No issues.kelly S.
Le client n'a pas laissé de commentaire.Dwayne T.
I think the whole initial contract process could be stream lined. I took 45 minutes before I was on my way. Other than that the value, and trailer were on point.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.GREGORY W.
Le client n'a pas laissé de commentaire.MARY A.
Le client n'a pas laissé de commentaire.Christopher T.
Mark the damages/dents on the trailer. My paperwork didn't list any damages so I had to take pictures just to be sure it wouldn't be an issue went I return the trailer, which it wasn't. Excellent service à la clientèleRAY M.
Agent was very friendly & helpful in getting the trailer hooked up to my vehicle.LESLIE T.
Le client n'a pas laissé de commentaire.Anthony S.
Waited over an hour for online order that was suppose to be quick check out - to wait in line for an hour than have to re do the order and wait on the refund of original order!! Absolute messSUSAN W.
best service, ever, went beyond to make sure I can get what I need. great!!!EDGAR V.
Tony was everything helpful. He took his time and explained everything completely. Gave us a tour and showed everything to us. Double check on us while were were moving in to ask if we needed help and .anything else we needed. I love U-Haul.JOEL B. | Online Move In
Le client n'a pas laissé de commentaire.JOEL B.
Not so happy with the website that must be completed when picking up a rental. The website asked for the milage in the truck. When I put in the milage in the truck, I was told it was incorrect. I also submitted a pic of the odometer in ths truck. The milage was still not accepted. Unfortunately I had to return the truck after hrs. The same thing happened so I could not complete the checkin. I made it a point to go back to uhaul the next morning when they opened to explain what happend and have it corrected. Very inconvenient.JENNIFER C.
We had roadside out the next day for flat tire and retreads coming apart. New tire installed. Could have been a bad thing if we were on the road. Later same day had roadside out again with low tire pressure on 26' truck. Again could have been a bad situation if we had left for the road trip yet.CHARLES A.
Le client n'a pas laissé de commentaire.Frederick G.
Le client n'a pas laissé de commentaire.Franklin W.
Le client n'a pas laissé de commentaire.alexis M.
Le client n'a pas laissé de commentaire.Denise J.
Le client n'a pas laissé de commentaire.DUC P.
Le client n'a pas laissé de commentaire.CLAUDE A.
Great service, equipment and employees! Best in town, no comparison!TERRAN G.
Le client n'a pas laissé de commentaire.WILLIAM M.
Additional staff on hand to assist. 45 minutes to pick up a trailer is too long.JASON C.
Truck was not clean in or out. Engine had a squealing belt. I mentioned it and they said no problem. If you break down we'll come get you! He didn't want to give me another one. Also it pulls to the left pretty bad and it had a bad shimmy at interstate speed. So I basically had a pretty rough 8 hour drive. That unit should be a local truck only. Very disappointed. This was my worst Uhaul rental. May look at Ryder next time.SCOTT W.
Le client n'a pas laissé de commentaire.Ramona K.
Le client n'a pas laissé de commentaire.jim S.
Le client n'a pas laissé de commentaire.michael K.
Salesman was wonderful helpful and very friendlyDARYL P.
Le client n'a pas laissé de commentaire.MATTHEW M.
Windows were dirty. Had to be cleaned before we drove. The truck ran fine. The fuel tank was not full. Just a little over 1/4. We were told to return it with that much gas. We tried but we were still charged 6,38 $. You need to start with a full tank so you know exactly how much to fill it on return, We were not told they needed to add gas before we left. It was a surprise on our receipt.JAN P.
While truck was very clean, there seemed to be a little residue of some kind on the front floor and wall corners up front. Not a major problem as I wiped it a bit and used my own old sheets and some of my own moving blankets to protect my box spring.ROBERT H.
Tony was great! Showed me all the different storage units available along with different cost options to meet my needs. Thank you so much!Dawn M. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.DANIEL H.
Make sure the reserved vehicle is at the designated location no had to drive to a second location to pick up my rental.ADRIENNE M.
Le client n'a pas laissé de commentaire.Jason B. | Online Move In
This location has always been great for me! The staff, the equipment, everything.KEITH M.
Le client n'a pas laissé de commentaire.Pamela S. | Online Move In
Le client n'a pas laissé de commentaire.WARREN K.
Simone was so helpful and professional. He was quick and helped me add insurance to my rental in minutes. Love the vibe of this store. Everyone was customer focused and hustling!Roger G.
Le client n'a pas laissé de commentaire.JOHN O.
No paper! I made the reservation on line, pre-checked, picked up the rental and received the contract in an email. Drop off was also equally fast; a scan to the trailer pulled up the contract and done. Very convenient improvement from a U-Haul center that I have many previous great rentals from.John P.
Le client n'a pas laissé de commentaire.Will S. | Online Move In
Le client n'a pas laissé de commentaire.MICHAEL F.
Nothing to add but Great service and friendly.DOUGLAS W.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.CINDY R.
Le client n'a pas laissé de commentaire.ALANA B.
Blonde young worker is very rude and have ZERO customer service skills. She doesn't even say hi just gives dirty looks. Also the wait for this store is always obnoxiously longAMBER O.
Le client n'a pas laissé de commentaire.Robert J.
Signs to help you leave the facility would be helpfulJEFFERY W.
Charged an unexpected charge that was told was over three years old. Moving is expensive without having uhaul charging me before I can get the truck on moving day. Was not made aware of charge when I made the reservation. Have been a uhaul storage customer for 4 years.SHANNA M.
Le client n'a pas laissé de commentaire.Elizabeth B.
Le client n'a pas laissé de commentaire.Kizzy S.
Le client n'a pas laissé de commentaire.JOHN F.
The personnel were very helpful and engagingDebra R.
Hire better people with a better attitude. Some employees at this location are very rude.Patrick Z.
Le client n'a pas laissé de commentaire.Joanne L.
As nice as the pickup was, the drop-off was terrible. It started with two ladies confronting me when I arrived to drop off the truck and trailer. They were obviously unhappy where I parked and both came out at the same time and told me to move. When I explained that i was. It comfortable backing up the trailer in such a tight location, they ruddy said that they could not either. After gettto the correct spot, I witnessed 4 other trucks returning do the same thing I initially did so it was obvious to me that their signage was not easily visible when folks first turned in. I'm sure it can be frustrating but rather than being rude to the travelers, I would hope that they too could see that there is a problem this issue could be resolved by adding signage close to the entrance or moving the checkin area.Steven K.
Le client n'a pas laissé de commentaire.DENIS S.
Mikey was awesome. He kind of made my day!!TARA U.
Le client n'a pas laissé de commentaire.JEFFREY B.
Gasoline price charge was high for only being a hairline under the limit.Tricia D.
Le client n'a pas laissé de commentaire.GARY B.
It was the perfect place to store my furniture and other things that dis not fit at the new home! They were always professional and customer service oriented!Danielle W. | Expérience générale
Le client n'a pas laissé de commentaire.DEAN c. | Premières impressions
I want to say that the manager Andrew was wonderful and was so helpful when I was moving out of my unit. There were people there that were very helpful! Thank you very much! Maria CozzoniMARIA C. | Expérience générale
I think it would be nice if the units were pro rated. If my storage fee is due on the 15th and I moved my things out on the 1st. I believe I should be credited for the time my things weren't being stored at U-haul. I will be looking for that when I need to rent a storage unit in the future.Patrice S. | Expérience générale
Person who helped us was so Helpful and kindDanny D. | Premières impressions
Le client n'a pas laissé de commentaire.Randy L. | Premières impressions
Tony and his staff went above and beyond, very helpful and polite, you couldn't ask for more,thanks for all your help. David BoyleDavid B. | Expérience générale
Thank you Mike and Zackbetty s. | Expérience générale
Lesson learned! The storage unit was not what we expected. My husband could not even stand up inside the unit. It says that the unit is 6 ft high and it is not. Because we are in a hurry (and moving) we had no choice but to take the unit. We are disappointed that when we rented the storage "locker" (which we did not know what that really meant) over the phone through uhaul it was going to be so difficult to get in and out of. For a good example, my husband could not even put his fishing poles in this storage unit. We have rented multiple storage facilities over the years, and this one will be a true lesson. We feel it is misleading and they should make SURE you understand the size before renting. The parking to unload is another obstacle as there is none really and only 1 door to access the building. We must say that the staff was very helpful & nice.REBEKAH P. | Premières impressions
Le client n'a pas laissé de commentaire.cerelle i. | Expérience générale
Le client n'a pas laissé de commentaire.gerald m. | Premières impressions
Being on a budget, the prices for a second story unit were just right. However, upon inspection, I was shocked to find just how high the second story units were (the only reason they did not rate an "Excellent"), but they were all airy and spotless, as was the entire facility. Sawyer was definintely an asset; polite, professional, knowledgeable and accommodating. Would not hesitate to recommend this move-in experience to anyone, even short people like myself.victoria o. | Premières impressions
Le client n'a pas laissé de commentaire.David B. | Premières impressions
Le client n'a pas laissé de commentaire.Charity D. | Expérience générale
Access to location is very bad. Dangerous. Hard to drive around on grounds. Tried to return unused blankets still wrapped in original packaging but took over an hour. Only able to return a out half. Manager was abrupt. Not friendly.Michael E. | Expérience générale
Tony operates an A1 place.Jeffrey C. | Online Move In
The cancellation of my unit was not cancelled when I asked. I received a notification a few days later That said I was responsible for another month of payment. When I called in I was helped and was sent a confirmation email.Shelby C. | Expérience générale
Kelli was excellentBarry C. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia S. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES M. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa-Ann M. | Expérience générale
I have used this facility several times and each time I had great professional service. The customer service is outstanding!Kristie G. | Premières impressions
A good experienceFinbarr M. | Expérience générale
Customer friendlymilton c. | Expérience générale
Awesome folksHorace e. | Expérience générale
Everything was great only thing is the prices for storage facility was higher than most storage facilities.WALTER L. | Expérience générale
only reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setupChristy B. | Expérience générale
It was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!LORI B. | Expérience générale
Household furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..Denise L. | Expérience générale
I was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectlyrobin b. | Expérience générale
My only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. MerciKenneth P. | Expérience générale
I would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. ThanksRobert F. | Expérience générale
Howard helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!Robert F. | Premières impressions
Customer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhereConstance O. | Expérience générale
most of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.MARILYN M. | Expérience générale
Access to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked inKaren W. | Expérience générale
Temp seemed a little warmCHRIS S. | Expérience générale
Had a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.Sean A. | Premières impressions
No comments at this time.inga s. | Expérience générale
Customer service exceeded my expectationsmaura a. | Expérience générale
AucunDouglas W. | Expérience générale
Tony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.Amber S. | Expérience générale
I tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor serviceEUGENE G. | Expérience générale
Tony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivatingGeorge T. | Expérience générale
Abby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!Sophia L. | Expérience générale
I was well pleased with uhaul company I will use again in the future.Murdella L. | Expérience générale
I was always pleased with the customer service.terry F. | Expérience générale
I had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.KELLY D. | Expérience générale
Great service and professionalism.Robert D. | Réservation
Extremely understaffed. Took an hour and a half for something I already had reserved.Ashley D. | Réservation
Great staff!PAM M. | Expérience générale
Had climate controlled unit, but several times thermometer inside showed above 90 degrees. Took 4 employees to find the online orders I'd created. Charged Twice for Lock & Truck, both ordered online.Kirk L. | Expérience générale
I appreciate everyone’s help. Wayne was amazingSAMANTHA G. | Expérience générale
They were niceyun l. | Expérience générale
The tracking of the containers and administrative part of the u-haul rental experience seems to be disconnected. Multiple phone calls to uhaul about on 9July lead to eternal hold or disconnects.Brian S. | Expérience générale
Customer parking can be challenging as returning trucks and trailers share the same parking area, and the facility seems to constantly have customer and rental traffic.Randy F. | Expérience générale
Great service. Clean storage. Nice people.CLAIRE T. | Expérience générale
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