Customer Reviews for U-Haul Moving & Storage of Miamisburg

Évaluation :

1

Woman at desk was rude and argumentative. Said the truck had a full tank of gas. When I started the truck it had 1/4 tank. She was too lazy to go out and verify the fuel level. She said I could file a dispute. Ignored my request to speak to a manager several times. When I found the assistant manager he gave me a different truck and documented the fuel level. Beware! If this Happens UHaul will bill you for incorrect fuel level when you return the truck. Nasty employees that don't know what customer service is.

Évaluation :

4

Would recommend not renting vehicles with pre existing damage which might make it more difficult for other renters.

Évaluation :

5

The only disappointing part was online check in did not work and I had to go inside and wait in line for a customer representative to redo my order and then go out and hook up the trailer

Évaluation :

1

Respond to customers properly

Évaluation :

1

I waited since around the 3rs, which was my birthday so I know it's been too long for the manager to not call me once about a storage unit. Our stuff was gone after I paid for the unit and they couldn't tell me who took it and were it went. Never will we return. My number is 937-204-7885 if anyone is even going to call I would still love to know where our stuff went and who took it.

Évaluation :

5

Very gracious staff and very helpful

Évaluation :

5

Pretty much nothing! Everything and everyone has become greater than it was last year!

Évaluation :

5

Excellent service and friendly people

Évaluation :

5

I have been working with this U-Haul facility and staff for over a year and a half. I have leveraged multiple trucks, storage units, trailers, and every option you can think of…we have been very impressed on their volume they handle, products they offer, and execution. Very impressed and thankful.

Évaluation :

5

Keep doing what you're doing !!

Évaluation :

5

The only downside to the whole process getting multiple text messages to check in starting at 7 am on the day of pick up. I ended up having to call 800# to confirm on line check in was optional. I really didnt need that many text messages. Or they could have been reworded to say opttional and maybe only send 2 text reminders.

Évaluation :

5

Everything was as planned ,building had no heat they said was normal

Évaluation :

5

Great customer experience. Have already referred others to your location.

Évaluation :

4

Don't allow customers to smoke inside vehicle.

Évaluation :

1

Gas was below then said, never gave AAA price,then charge me $22,2 using my card.

Évaluation :

3

Was unable to use the website to checkin my rental or drop it off so ended up getting charged twice. It was refunded and associates were nice but just an extra hassle.

Évaluation :

5

More trailers and trucks to rent than most locations around Dayton. Great hours. Friendly staff. I rent trailers often, This is the best Uhaul in Dayton, Ohio.

Évaluation :

4

Van smelled like a farm animal when we left the U Haul lot.

Évaluation :

4

Excellente expérience

Évaluation :

5

Everything was perfect....Thanks Crew!!

Évaluation :

5

The service was excellent. All employees were very nice and courteous.

Évaluation :

3

understaffed and waited 20 minutes for service as I was the only customer there.

Évaluation :

2

I was given a nice trailer at first but the wiring was bad, then given another one that was beat up but did the job. I was also charged for an appliance dolly that I did not request, was told I would be refunded then was only given$7 credit. I was also told the moving pads were mine to keep only to find out they needed returned, which meant we needed to make another trip to rerun them or we would be charged for each pad.

Évaluation :

4

Internet connection was poor at this location, which caused difficulty with online check in and checkout. 15 minutes to check in

Évaluation :

5

Fast friendly service

Évaluation :

5

Great bunch of people. Treated you like a human being, unlike Fort Myers Location!

Évaluation :

2

Customer service was horrible! The truck was on Empty, it was dinging!!! We were lucky to make it to a gas station! They didn't even have the truck ready! 

Évaluation :

4

Need to either get more fuel efficient vehicles, stop charging $0,79 per mile, or stop requiring us to fill it up with gas

Évaluation :

5

Great!

Évaluation :

5

All good !

Évaluation :

5

The manager at the store in miamisburg Ohio had to maneuver around a computer glitch multiple times to help me get the truck and trailer I had reserved …he went above and beyond and should be praised for how he helped me !Pay that man a bonus lol! Great manager and even better person !

Évaluation :

5

Well run

Évaluation :

2

Truck was running bad and the customer service person on my pickup was very rude and immature. She made me find the truck myself.

Évaluation :

5

the u-haul location was easy to find, the store its self was very well cleaned and organized but i was unsatisified with the staff.

Évaluation :

5

This location is grea and the staff is friendly. Great service.

Évaluation :

5

This store was great and tabitha was very nice and a lot of help!

Évaluation :

5

Excellente expérience

Évaluation :

5

These gys are amazing! Did everything fast and perfectly

Évaluation :

1

The truck was poorly maintained and ran very rough. Steering was difficult to maintain. I was also charged incorrectly for fuel. My statement said was ‘empty' but was absolutely NOT empty. And there was strong odor of marijuana in the cab for the entire trip. I will not be utilizing u-haul services again!

Évaluation :

5

When the fuel level is back to where it originally was on initial pick up level you still get charged money for supposedly being under the fuel level

Évaluation :

4

Customer service is good. But the truck I had for the day was in very bad shape. Gas milage was extremely bad.

Évaluation :

5

Offer tips to keep the tie downs from coming loose, both of mine came loose and I don't know how or why

Évaluation :

5

Very helpful

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

Evan good did nothing to get me a cash refund on my deposit when I specifically said i needed cash. The energy from all staff besides the 3 people on sat/ sun was very poor. I will never be back

Évaluation :

3

Brakes squeaked entire trip down. At end of trip, "Brake error" came on. Could see brake dust build up on rear wheels. Location didn't have my dolly/blanket reservation with my rental. Probably more a uhaul.com problem then location. Customer representatives are very nice and helpful though.

Évaluation :

4

Assistant manager, David, was especially helpful in answering questions and assisted in the use of the Auto Transport.

Évaluation :

5

Excellent counter check-in and very convenient drop off!

Évaluation :

1

Everything! The absolute worse experience EVER!

Évaluation :

5

Thank you so much for making it so easy to rent a van/truck. This is a great location with good inventory and good customer service.

Évaluation :

1

Go out off business please you are some rep off company and find ways to chet people

Évaluation :

1

I wasn't given any drop off information so I left the keys in the car then was told that I would have to pay 150 extra dollars for a locksmith because I locked the keys in the car even though I was never told where to put the keys, and there is no dropbox. Then I was told I didn't park the car in the return line when I wasn't even told there was a return lane. Honestly, the lack of communication made my experience worse and moving is already stressful.

Évaluation :

5

The woman who helped us was great!

Évaluation :

5

Melanie was awesome! Not only does she have awesome customer service, she also was teaching newer employees at the time of my visit. She was a great multitasker. Not once did I feel unwelcome or like I wasn't being helped while she was also teaching. She was super knowledgeable and extremely helpful! Would 10/10 work with her again.

Évaluation :

5

A lot of inventory and quick efficient service.

Évaluation :

5

Nothing. Everything was perfect

Évaluation :

5

Maybe have coffee available for those who have to wait. However, Evan did a nice job and got my hitch installed quickly while I waited. So far, seems like everything is great.

Évaluation :

5

Wonderful Staff..!!!!

Évaluation :

3

Overall, Evan's management of the facility is good, however there are some improvement areas for him to improve. These improvements include notifying tenants of impending construction activities and being more attentive to follow through on move out requests initiated on a mobile device. Lastly, the design of the rear dock now covered area makes it more difficult for patrons to enter (e.g. backing in) with a trailer into the loading dock. Why two openings when a single opening allows for the entire loading dock to be accessible, now it's limited by the center section, a poor design choice.

Évaluation :

3

Paid monthly. Forgot one month in December so my $50 would as expected be $100 plus a late fee. Well your fees took it from around $100+ too $200 plus. Which is to me and I'm positive anyone who rent from uhaul just theft. So I moved to a different place. May want to stop the insane fees and threats of auctioning off peoples belongings for being a month behind. Totally get when people don't pay for months on end but when someone is one month behind and pays regularly? You will lose plenty more people who pay their bills.

Évaluation :

5

staff very helpful even when a glitch was experienced over a reservation mix up.

Évaluation :

3

Too expensive

Évaluation :

5

They were helpful and helped me get boxes to my car and showed me how to access my storage unit. I was appreciative

Évaluation :

1

Less than average management. People underneath him very pleasant.

Évaluation :

4

Definitely clean and secure for our needs. Pass card system at the back area was a little odd, with 2 readers at the double doors (that didn't work on several recent occasions) and one at the single man-door. Figured it out, but instructions were not always clear. Non-working sliding double doors made move out quite a pain, but not insurmountable.

Évaluation :

4

Facility was clean and secure. Staff was knowledgeable but at times hard to locate if there was a question. Every time a call was made to talk to staff, call was "rolled over" to call center.

Évaluation :

1

We chose this particular storage facility because we saw that it had a loading dock in the back and that our unit would be close to it. When we pulled up to the loading dock, we saw some traffic cones on their sides and caution tape strewn around haphazardly, but we ignored it because--again--the loading dock was the only reason we chose this facility. While unloading, Evan Goode walked up to us and asked us to move our U-haul truck. We asked him why, and he told us that there would be construction done in that area very soon and the workers would need to get in the area. When I asked him when the workers were expected to arrive, he said "sometime this week." I could not believe it. When we asked if there was anything he could do, or if he could instead give us a call when the workers arrive, he began to debate us about the proper treatment of traffic cones, saying "what do you do when you see traffic cones on the street?" We asked him if we could finish up our load before leaving and he said that he couldn't wait around all day--it seemed as if he wanted to get home and didn't want to help us. As the conversation went on, he threatened to tow our vehicle if we did not move. We were forced to move our vehicle to the front, which was VERY far from our unit. The worst part is that after we left, we looked around back and saw that the construction workers had not even arrived yet. My wife and I moved out whole house together without any help, after I had injured my knees, and Evan found a way to make our lives even harder. In the future, I would recommend that Evan understand that people who are in the process of moving are usually not having a good time; they are hot and sweaty and tired and do not need extra stress. I would absolutely not recommend this facility to anyone.

Évaluation :

5

I have been using Uhaul for several years and I have been extremely happy with the staff and friendliness that they have shown . I have recommended this place to friends and acquaintances.

Évaluation :

5

Did not appreciate confusion over direct payment from account. While I signed up in the beginning I and my contact person received several late payment calls.

Évaluation :

5

My possessions were in limbo for several months and this storage facility was a welcoming and secure location. Cora was extremely helpful in the checkout procedure and I will recommend this facility to others.

Évaluation :

5

Staff was very courteous. I was able to reserve a bin without issue. Lots of open space for truck.

Évaluation :

5

The young man that helped my husband was very friendly, polite and helpful. I think to show appreciation U-haul could give a veteran discount like so many others do these days to show a small appreciation for putting their lives on the line. My husband is a war veteran that fought for our rights and now has severe ptsd from things he's saw and had to do.

Évaluation :

5

Fast and easy reservation & check in!

Évaluation :

5

Easy access plenty of room and carts provided for loading and unloading

Évaluation :

4

It was great people were awesome just way too expensive for a little storage area. Not to mention the rates went up while I was using the unit so I ended up paying more than originally planned.

Évaluation :

4

Hard part with this location is the long line waits. A lot of people walking around but no one really assist the front counter.

Évaluation :

3

Very delayed response after Move out. I did move out online and even after 3 weeks also it's still in the process and getting calls, mails, and emails about the due amount.

Évaluation :

1

Dreaded having to go talk to any of the workers they did nothing but complain. If they were outside smoking a cigarette or a vape (right out front) and got "interrupted" by a customer they would rush through what ever needed to be done just so they could get back to hanging out outside. I would really recommend some training on being professional.

Évaluation :

5

The customer bathrooms can be cleaned a better and sanitized on regular basis..front desk peolplegreat and Chelsea was the best mgs. Ever!!!

Évaluation :

5

Cool 😎

Évaluation :

5

Very happy we chose to change our storage facility to U Haul!

Évaluation :

5

The staff there were incredible and always helpful!

Évaluation :

2

The building was completely unlocked and required no access code, the doors just opened as I walked up. There was no lock in my unit as I was told and paid for by my confirmation and the video I was sent. The unit seemed a lot smaller than 5X9X10.

Évaluation :

4

Staff was very pleasant and helpful and made sure we had a storage unit that was the correct size for our needs.

Évaluation :

5

I love U -Haul

Évaluation :

5

Storing in this facility was excellent and absolutely no issues or concerns on the safety and security of my items while there. My only concern was the close out of the unit at the end and the lack of response form anyone when inquiring about the status of my close out and needing assistance. This is the only reason why I marked "no" to staff being helpful and friendly.

Évaluation :

4

Upon reservation I gave all info however once arriving at facility I was asked again even after supplying my identification. I also corrected the spelling of my street, my email address and my phone number. After several hours passed I accessed my email receipt only to find those items were still incorrect. (The incorrect email address is still on my account) I drove back to the facility and told agent of the incorrect items and shortly thereafter my next email still was incorrect. What's going on?

Évaluation :

5

Very nice and clean

Évaluation :

5

Excellent staff

Évaluation :

1

Some staff were very helpful with my account that wouldn't allow me to go online and pay rent. The Manager Chelsea Holmann was disrespectful using foul language, calling me a liar when I went to her for help on more than 3 occasions to fix the IT problem keeping me from accessing my account. She told me to "make up addresses" and other information so she lacks honesty, certainly has NO INTEGRITY AT ALL. When calling to see the rent was paid since I lived out of town, I was hung up on, verbally abused and overall, he general staff was NOT KNOWLEDGEABLE at all as to how to do the job they were charged with doing, making it even more difficult. There were 2 young men who were always finding themselves apologizing for the problem with my account and doing a nice job. But unfortunately, they also felt the need to apologize for Chelsea's lack of management and nasty behavior. Overall, I will NEVER EVER recommend nor use U-Haul again and will do everything I can to discourage anyone I know from using the Miamisburg U-Haul so they don't have similar problems. As I stood for over an hour waiting to be helped because people were on smoke breaks, didn't know how to handle storage issues or whatever the excuses were that day. Chelsea hires many who have her same disposition; gravely flawed… but she works well with those people. Unfortunate that customers suffer!

Évaluation :

1

Closure times need to be made clear by an associate because we got locked out of facility before finishing our move in

Évaluation :

5

Chelsea is WONDERFUL. We have been using this facility for all our rental and storage need for 5+ years now. She is friendly, completely competent, knowledgeable, and always has a smile. She goes above and beyond. Thanks we will be back again and again. 5 Stars!!!

Évaluation :

5

Convenient....

Évaluation :

3

They define need experienced staff. The manager had to keep helping the new workers. I was interrupted several times. Hopefully the staff ( mostly the ones at check in snd check out) won't depend on the manager to do everyone's job. I also called uhaul to get a truck last month and when I got there they said they had no tricks that went one way. No one offered me any other option but to pay my storage unit for me to pay another month. I drove two hours got off work for the whole move and then I got a call from customer service rep who just lectured me in stead of giving any apology for the staffs rudeness and unwillingness to help . The uhaul units are nice the areas are clean but the customer service is terrible. The manager Jeremy was helpful

Évaluation :

1

Brett was the nicest guy ever, he saved the day for uhaul. 2 guys in front of me walked out because of the manager and her mom, (Stephanie) I have never been talked to so rudely. The manager was so mean, I couldn't believe how they were representing your company, it was aweful . Brett and customer service brought me back to uhaul. Although I would recommend anyone to go to that location, I would recommend a different one. I really would like to talk to someone about this. The manager and her mother will ruin that location. Everyone in there couldn't believe how rude they are. 614 833 1259 also my move in date was the 29th not the 19th as they have on record