Customer Reviews for U-Haul Moving & Storage of Miamisburg

5 267 évaluations

234 Springboro Pike   Miamisburg, OH 45449

(937) 660-8417

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(937) 660-8417

234 Springboro Pike
Miamisburg, OH 45449

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

The personnel were very slow as one of the 2 was a trainee. My biggest problem was the after hours return. The website was very glitchy and the phone service never answered

Ed H. 
Évaluation :
5

Service and equipment was great.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica Q. 
Évaluation :
5

Best place I've ever rented a U-Haul from.

Diane P. 
Évaluation :
5

Excellent service à la clientèle. Employees are friendly, helpful and respectful. I would highly recommend this location for the service and the ease in getting what you need. Great Job everyone!

denise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deanna A. 
Évaluation :
1

This place is a joke, there was one couple in front of me who couldn't get a credit card to work then they tried to come up with cash, both were high on something.. Two clowns behind the counter could not multi task every other word out of their mouth was F this or F that.. It took me an hour to pick up a trailer that I had already paid for. Then when we did go out to hook up the trailer the guy had to smoke the whole time. I can say I will be hard pressed to use Uhaul again or even recommend to my peers.

Rodney W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Excellent service all around

Todd R. 
Évaluation :
5

Likable staff, made me feel comfortable. Made it easy and made us laugh.

Tyrone K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
4

The online registration process was confusing and time consuming. Ended up having to call 1 800 number to get a truck rented. At store pick up and drop off process was flawless.

randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
3

Just the overall wait time, maybe include a position as a runner who will go outside with the customer to proceed with anything outside of the normal sale. I noticed today that the associates would leave the building do handle something outside. I think it would be more effective to have others do that while they stay inside and knock out the line. Customer service was great, very friendly. The process was fast minus the wait in the line.

Ryan S. 
Évaluation :
5

Personnel friendly and efficient, kept the line moving with impressive patience.

Robert M. 
Évaluation :
5

Evan the manager is excellent. Whatever you are paying him you should be paying him more.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil L. 
Évaluation :
5

People were nice and helpful. Overall a very good experience

lisa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
1

This place was very hard to deal with. The truck was definitely not up to standards.

ANDREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

This was not my original pickup location. My pickup location was changed by uhaul 14 miles from my designated location

Malcolm D. 
Évaluation :
4

U HAUL says they guarantee you to be able to pick the truck up where you reserve it, this is absolutely NOT TRUE! When i make a reservation at a specific location have the truck be avialable at that location not another 10 minutes further away

Bette E. 
Évaluation :
5

I have no complaints,… I was quite surprised to get a newer truck with less than 600 miles on it. It was a nice, clean ride.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve P. 
Évaluation :
3

Provide much better signage as to where the after hour key drop location is at the Miamisburg/Centerville oh store. As a first time after hour drop off customer, I spend 10 mins looking for it!

lynn A. 
Évaluation :
4

The storage unit was well maintained and the staff very friendly. I did have a slight issue with the truck. I returned it the same day but never got an email confirmation. Your printer is down. When I returned the following day to clean and close my storage unit I asked about getting a receipt for the truck. It had never been processed that it was returned the previous day. David stepped in and processed it and apologized for the error. Not a major problem but I'm glad I said something. I could have been charged a late fee.

Sean W. 
Évaluation :
5

As is always the case when using UHaul, it was a seamless and pleasant experience. It is very much appreciated in light of all the stress people are typically under during something as overwhelming as moving. On top of it all, due to horrible weather, we had to keep the truck an extra day and we were not gouged from a price standpoint and the customer service rep was so understanding and willing to help. Every UHaul employee we dealt with through the entire transaction was great! Thank you UHaul!

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jakob G. 
Évaluation :
4

I was not happy about being charged extra for fuel I left with 7/16 of a Tank and returned it with 7/16 of a tank.

Kyle B. 
Évaluation :
1

The manager never looked up to make eye contact from his cell phone. When I came in both times. He was aloof and not interested in anything I said. When I questioned him about the fact the gas was at 3/4 and not 7/8 he still charged me and I returned it with more than I left with. Everyone there was very rude. I've used this location before but never again.

Belinda M. 
Évaluation :
5

Super friendly and very helpful. We needed help locating a parts store to find antifreeze and they were very helpful. Will continue to use uhaul for truck/moving needs

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph H. 
Évaluation :
3

Be more clear on where to leave the trucks

Jenna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
3

Refer to previous review statement

Doug B. 
Évaluation :
5

Only thing was that it was on E (gas) when we got it but overall very good experience with the reantal.

Tim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hemanthrm B. 
Évaluation :
5

Awesome experience , in and out really quick, good truck. Did the job. The people were awesome at the Miamisburg location. I will definitely rent again from this location.

Lyle A. 
Évaluation :
3

none

Brenda H. 
Évaluation :
1

Took forever to get assistance as online check in was not working. Then employee gave keys to a truck stuck between two others. Took another forever before anyone could help so by that time I gave up, did online return and left without the rental. Never again.

Bethany G. 
Évaluation :
3

The drivers visor was hanging by a thread and when I hit a bump it came off completely while I was driving. I almost had an accident. That vehicle should have been repaired before it was sent back on the road. Overall, all of the staff were polite and knowledgeable. Only issue I had was the truck itself.

Tammy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M. 
Évaluation :
5

The asked if an emailed receipt was ok I said yes but still haven't received the receipt

Mark W. 
Évaluation :
2

I was informed that I would be receiving a "one way" trip truck. It appeared to be the worst truck in the fleet. The other 26 ft truck they had an empty gas tank. The truck leaked from the roof leaving water on my furniture. At the drop off location no one seemed to care. I was told,"You need to speak to the location that rented it to you". I called the Miamisburg location. After finally getting someone to answer the call. I was told to speak to customer service. It tooled over 3,5 hours to get a return call. I still need to rent another 26 ft to complete my move. I am not sure if I will use Uhaul again.

george D. 
Évaluation :
2

Do NOT lie to the customer. I was told it would be an additional FIFTY DOLLARS to "clean" the truck.........was charged SEVENTY FIVE!!! O.U.T.R.A.G.E.O.U.S.!!!!!

Jerry H. 
Évaluation :
4

I did all of the pre-sign stuff online before I went in, then had to do it all over again, and the computer was glitching so we had to do it two more time's after that. Why offer it if it is pointless. Also had an issue with the trailer wiring on my car, that was installed by Uhaul. The guys there did their absolute best to see if they could fix it. They got it working. I was told by my car shop mechanics that it was installed incorrectly and I was going to have problems. They were right.

JUSTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

The UHaul app was very glitchy when I tried to pick up the BRAND NEW van that I rented. What should have been a convenient time saver turned out to be a 40 minute ordeal. Also, the app should be able to verify return users with two step verification and they can update license info as needed once logged in.

Bruce O. 
Évaluation :
5

maybe too large a dealer to staff properly

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blain T. 
Évaluation :
5

The running lights on car hauler didn't work. It was the only issue we had but uhaul extended the time so we could return during day time. Very satisfied with the service.

Debbie M. 
Évaluation :
5

Nice, efficient and ready!

Michael R. 
Évaluation :
4

S.O.

PATRICK B. 
Évaluation :
5

Really appreciated being able to find movers through UHaul. The company they suggested was wonderful… Great Lakes True Shine. They were able to supply all of our needs…. Two dollys, blankets, easy check in/check out, etc

Karen T. 
Évaluation :
5

I can't think of anything that could be improved for the location at 234 N Springboro Pike in Miamisburg. Check in was easy, the truck was fine, and checkout was completely painless! However, booking through the website was not a great experience. I didn't have the option to return the truck to the original location, and I couldn't find anywhere on the site to add an appliance dolly to my order. Other than that it was a good experience, and good value for the rental.

Paul N. 
Évaluation :
5

Everything was great and the ppl were very friendly. Not a big deal but the front window could have been cleaned it looked like while since it had been done and was really dirty on the inside. Other than that it was perfect!

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrick B. 
Évaluation :
5

Aucun

William R. 
Évaluation :
3

Have people at counter that knows everything truck had low tire when I returned it no body at counter then they couldn't check me out.

terry W. 
Évaluation :
5

Nothing. Everything was great .

Linda C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt B. 
Évaluation :
5

Both checking the trailer out and dropping it off went smoothly

William B. 
Évaluation :
5

Jeremy was very kind and made moving less stressful

Glenn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Very helpful and patient with answering my questions.

Ronald W. 
Évaluation :
4

-

Kay S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL H. 
Évaluation :
5

make it easier to talk to a person instead of a computer.

David M. 
Évaluation :
5

The attendant who met us was very friendly and welcoming which appreciated so much!

Debra S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anderson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynsey D. 
Évaluation :
2

The front desk could be more clear about the rates. They had me schedule to return at 5 pm when the price was the same for 24 hrs.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

David was awesome! Patient, knowledgeable and efficient!

karen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karroll R. 
Évaluation :
3

Very delayed response after Move out. I did move out online and even after 3 weeks also it's still in the process and getting calls, mails, and emails about the due amount.

Ajith V.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WAEL H.  |  Expérience générale 
Évaluation :
1

Dreaded having to go talk to any of the workers they did nothing but complain. If they were outside smoking a cigarette or a vape (right out front) and got "interrupted" by a customer they would rush through what ever needed to be done just so they could get back to hanging out outside. I would really recommend some training on being professional.

Eric W.  |  Expérience générale 
Évaluation :
5

The customer bathrooms can be cleaned a better and sanitized on regular basis..front desk peolplegreat and Chelsea was the best mgs. Ever!!!

Alisa J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel S.  |  Online Move In 
Évaluation :
5

Cool 😎

BRANDIN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANEILIA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

beverly j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dejanarrio L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

josephine h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ajith V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

isaiah m.  |  Premières impressions 
Évaluation :
5

Very happy we chose to change our storage facility to U Haul!

Stephen C.  |  Online Move In 
Évaluation :
5

The staff there were incredible and always helpful!

brian m.  |  Expérience générale 
Évaluation :
2

The building was completely unlocked and required no access code, the doors just opened as I walked up. There was no lock in my unit as I was told and paid for by my confirmation and the video I was sent. The unit seemed a lot smaller than 5X9X10.

Stephanie F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVIA P.  |  Expérience générale 
Évaluation :
4

Staff was very pleasant and helpful and made sure we had a storage unit that was the correct size for our needs.

Lisa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonny L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hannah r.  |  Expérience générale 
Évaluation :
5

I love U -Haul

annette n.  |  Premières impressions 
Évaluation :
5

Storing in this facility was excellent and absolutely no issues or concerns on the safety and security of my items while there. My only concern was the close out of the unit at the end and the lack of response form anyone when inquiring about the status of my close out and needing assistance. This is the only reason why I marked "no" to staff being helpful and friendly.

MIKE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas m.  |  Expérience générale 
Évaluation :
4

Upon reservation I gave all info however once arriving at facility I was asked again even after supplying my identification. I also corrected the spelling of my street, my email address and my phone number. After several hours passed I accessed my email receipt only to find those items were still incorrect. (The incorrect email address is still on my account) I drove back to the facility and told agent of the incorrect items and shortly thereafter my next email still was incorrect. What's going on?

sheryl c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F.  |  Premières impressions 
Évaluation :
5

Very nice and clean

TRACEY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SJ K.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

April W.  |  Expérience générale 
Évaluation :
5

Excellent staff

maria W.  |  Premières impressions 
Évaluation :
1

Some staff were very helpful with my account that wouldn't allow me to go online and pay rent. The Manager Chelsea Holmann was disrespectful using foul language, calling me a liar when I went to her for help on more than 3 occasions to fix the IT problem keeping me from accessing my account. She told me to "make up addresses" and other information so she lacks honesty, certainly has NO INTEGRITY AT ALL. When calling to see the rent was paid since I lived out of town, I was hung up on, verbally abused and overall, he general staff was NOT KNOWLEDGEABLE at all as to how to do the job they were charged with doing, making it even more difficult. There were 2 young men who were always finding themselves apologizing for the problem with my account and doing a nice job. But unfortunately, they also felt the need to apologize for Chelsea's lack of management and nasty behavior. Overall, I will NEVER EVER recommend nor use U-Haul again and will do everything I can to discourage anyone I know from using the Miamisburg U-Haul so they don't have similar problems. As I stood for over an hour waiting to be helped because people were on smoke breaks, didn't know how to handle storage issues or whatever the excuses were that day. Chelsea hires many who have her same disposition; gravely flawed… but she works well with those people. Unfortunate that customers suffer!

Terre D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole C.  |  Expérience générale 
Évaluation :
1

Closure times need to be made clear by an associate because we got locked out of facility before finishing our move in

Lawayda M.  |  Online Move In 
Évaluation :
5

Chelsea is WONDERFUL. We have been using this facility for all our rental and storage need for 5+ years now. She is friendly, completely competent, knowledgeable, and always has a smile. She goes above and beyond. Thanks we will be back again and again. 5 Stars!!!

PAMELA KAY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W.  |  Expérience générale 
Évaluation :
5

Convenient....

MARIONNE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A.  |  Expérience générale 
Évaluation :
3

They define need experienced staff. The manager had to keep helping the new workers. I was interrupted several times. Hopefully the staff ( mostly the ones at check in snd check out) won't depend on the manager to do everyone's job. I also called uhaul to get a truck last month and when I got there they said they had no tricks that went one way. No one offered me any other option but to pay my storage unit for me to pay another month. I drove two hours got off work for the whole move and then I got a call from customer service rep who just lectured me in stead of giving any apology for the staffs rudeness and unwillingness to help . The uhaul units are nice the areas are clean but the customer service is terrible. The manager Jeremy was helpful

shenna b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kausha L T.  |  Online Move In 
Évaluation :
1

Brett was the nicest guy ever, he saved the day for uhaul. 2 guys in front of me walked out because of the manager and her mom, (Stephanie) I have never been talked to so rudely. The manager was so mean, I couldn't believe how they were representing your company, it was aweful . Brett and customer service brought me back to uhaul. Although I would recommend anyone to go to that location, I would recommend a different one. I really would like to talk to someone about this. The manager and her mother will ruin that location. Everyone in there couldn't believe how rude they are. 614 833 1259 also my move in date was the 29th not the 19th as they have on record

Tina D.  |  Premières impressions 
Évaluation :
1

The employees of my particular storage place we're terrible. Not helpful, rude, and tried to charge me later fees every month ever though I had autopay the whole time. Never will use you guys again.

Larry M.  |  Expérience générale 
Évaluation :
5

Everyone was helpful and amazing I really like Chelsea

Arcina M.  |  Premières impressions 
Évaluation :
5

Best storage experience I’ve had.

April W.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and nice. I would recommend this store to anyone!

Erica W.  |  Expérience générale 
Évaluation :
5

Great Facility and very helpful and friendly staff I rent from them often

Todd B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samantha B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genalyn F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D.  |  Premières impressions 
Évaluation :
4

The staff was very knowledgeable, friendly, polite, and professional.

rene j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genalyn F.  |  Premières impressions 
Évaluation :
5

The office manager in the staff is excellent to work with they are very pleasant I asked for a better group of people going over everything that needs to be gone over got a great staff

Wende W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL T.  |  Expérience générale 
Évaluation :
5

Great facility

John F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis P.  |  Online Move In 
Évaluation :
5

Everyone at Uhaul was wonderful! It was a great experience and I would highly recommend this location to my family and friends. We moved to Florida in November and decided this would be a good time to go ahead and move the rest of our belongings. Thank you so much, Regina Payne

Regina P.  |  Expérience générale 
Évaluation :
5

What storage should be.

Randall P.  |  Expérience générale 
Évaluation :
5

The only complaint I have is the sometimes long line and wait time at location on springboro pike, inside the store. Update the computers for those poor employees! Maybe have 3 people , one person extra thats p/t to help with line. Website also does not always work to check in, by pass line too. One person knows everything there and most of the others not so much and always has to stop and help that person on the pc. Give them better training on the system so they can be just as efficient. Just my 2 cents.

Vicki B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carole g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william jones j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY B.  |  Premières impressions 
Évaluation :
5

very helpful staff

GENEVA O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie S.  |  Premières impressions 
Évaluation :
4

Great experience overall!

julia l.  |  Expérience générale 
Évaluation :
2

Because of lack of communication from your employees and staff iwas charged a full month for 12 days don't agree with that would like a refund thank you Rich B

RICH B.  |  Expérience générale 
Évaluation :
5

The line gets a little long and it takes a long time to get up to the counter, but the miamisburg staff makes up for the wait by being so helpful and nice. We watched one young man go above and beyond his normal duties to help customers twice before it was our turn, then he went above and beyond for us as well. Thank you! The kids name was David Napier I believe.

Joseph R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S.  |  Premières impressions 
Évaluation :
5

I appreciate the way they work with me to help me empty that storage room and a kind and courteous treatment of me

Rory C.  |  Expérience générale 
Évaluation :
3

It has been good except for a few staff getting nasty talking to me over something another staff member did and said to me!!

Greg P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron m.  |  Expérience générale 
Évaluation :
3

There was no lock in storage but I did go upfront to receive

Jade S.  |  Online Move In 
Évaluation :
5

The staff was extremely helpful and patient answering all my questions

Jason R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shay B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elisia H.  |  Expérience générale 
Évaluation :
5

Staff was super pleasant and helpful! The storage unit was great and we really appreciated the tour of the facility since it was so big.

Racheal R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORETTA L.  |  Premières impressions 
Évaluation :
5

Only thing was a lock wasn't there. Waited to be assisted for more than 8 minutes.

MING Y.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kay a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoine A.  |  Online Move In 
Évaluation :
5

I was having trouble getting my pass code to work. One of your employees took the time to help me at the keypad. They were very helpful and made sure it worked.

Samuel B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy D.  |  Expérience générale 
Évaluation :
5

Demarco and his colleague working 3/27 we're very knowledgeable about services and very kind. I definitely will be back for for my future moves!

Toni S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff W.  |  Expérience générale 
Évaluation :
5

Chelsea and her staff is always helpful and quick to resolve issues. The facility is top notch!

Michael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wende W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JALESSA J.  |  Expérience générale 
Évaluation :
1

Horrible experience, won't be using you again. Spent countless hours on the phone being tossed from person to person because they have no clue what they're doing or no access to resolve me issues the first time.

Tiffany V.  |  Expérience générale 
Évaluation :
5

When my Father died Christmas morning of 2019, we had until new year's 2020 to clear everything out of his place. Being able to place his stuff in storage made it much easier. Just didn't think it would take a year to finally go through everything! Thanks for making 2020 easier!

Sheri F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald W.  |  Expérience générale 
Évaluation :
5

This unit provided me exactly what I needed as my life went through several transitions in 2 years. I wasn't ready for all my items until now and I'm glad I didn't throw everything away or give it away . Chelsea was helpful all along the way . They made it as simple as possible.

Anna H.  |  Expérience générale 
Évaluation :
2

Out of 3 staff members 1 was nice Kelli was her name others not professional

joel w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven b.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

whitney p.  |  Expérience générale 
Évaluation :
1

The staff is rude in the lying

BIENVENUESYLVIA R.  |  Expérience générale 
Évaluation :
5

Your service was top notch. I decided to utlilize some space in my apartment for the small amount of storage stuff in order to save money.

DESIRIA G.  |  Expérience générale 
Évaluation :
1

Spent an hour on the phone to try to do an online move in, they said everything was good to go. I loaded up my truck then couldn't get in because they never sent me the access code, so I had to go unload the truck in my dads garage, which he was not happy about. Then I called to figure it out the day after and they didn't even have my reservation and I had to do the whole process over again.

Tiffany V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roxane P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

herbert s.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

frankie p.  |  Expérience générale 
Évaluation :
5

Great customer service, I really appreciate the staff and their willingness to help. Merci

Rick S.  |  Expérience générale 
Évaluation :
5

Great customer service, clean facilities, secure and convenient

Rick S.  |  Premières impressions 
Évaluation :
5

Thabk you for everything we really appreciate it

brinna m.  |  Expérience générale 
Évaluation :
1

Security systems were faulty, access doors did not work properly.

Mark R.  |  Expérience générale 
Évaluation :
5

I have always received excellent service for many years.

Kathy B.  |  Expérience générale 
Évaluation :
2

There was one young man who was ALWAYS helpful. Otherwise the rest of the staff I encountered seemed disinterested in providing customer service. In addition, the call center (800 number) wait is HORRIBLE and they are not well-informed about the local facility. You cannot get thru directly on the local number. They do not answer the phone. One time someone picked up and hung up on me. Despite liking the indoor storage facility the outside of the back entrance ALWAYS had a significant amount of trash around it.

Patricia W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christain S.  |  Premières impressions 
Évaluation :
5

Was happy with the unit. It was a little pricey but I needed the space and didn't have the time to shop around.

DAVID A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W.  |  Premières impressions 
Évaluation :
3

The cost is more than other storage areas

Alan S.  |  Expérience générale 
Évaluation :
3

Very expensive for a tiny space, After hours access not clear at all. People hanging out in parking lots late at night

Joseph B.  |  Expérience générale 
Évaluation :
4

The location was well secured however the climate controlled area was dim with poor lighting.

Mary K.  |  Expérience générale 
Évaluation :
5

We received great service from Chelsea. Andrew was also very friendly and helpful when we had a small glitch when we initially checked in. We recommend this particular UHaul store to all of our friends. Chelsea and her team provide outstanding service.

Kevin K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

daishawan r.  |  Expérience générale 
Évaluation :
5

As all ways, I receives good customer services every time.

Kathy B.  |  Premières impressions 
Évaluation :
5

Second experience and had excellent customer service each time.

Frank L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brionna K.  |  Expérience générale 
Évaluation :
5

The young lady was very pleasant to work with and the manager spoke to us as well. Good staff of people.

Lawrence W.  |  Premières impressions 
Évaluation :
5

I wish you would do something for customer appreciation and loyalty...

Sean F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria M.  |  Online Move In 
Évaluation :
5

Again a top notch experience.

THOMAS S.  |  Expérience générale 
Évaluation :
2

My unit was not ready for my move in and I could not get ahold of anyone to help me. Storage at the place is fine. Nothing particularly special about it. I wish the communication was better.

Charles H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S.  |  Online Move In 
Évaluation :
5

The lady that helped us was amazing and answered all questions and concerns. 💯

James H.  |  Premières impressions 
Évaluation :
3

Never staff in office when you need them other than that great storage unit decent sizes for the prices.

Cliff K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly j.  |  Premières impressions 
Évaluation :
3

The swipe card alarm was nothing working Saturday May 30 & 31, 2020. Needs to be fixed ASAP. I can't find where to give my insurance information. COVID 19 set up forces you to give your information in front of the other customers. That is not professional customer service. Need a better set up.

Tammy N.  |  Premières impressions 
Évaluation :
5

The guy who helped me and my mom was so helpful and very pleasant! I am very pleased about having the best customer service ever! I will recommend you guys to all my friends!

Shauntee B.  |  Premières impressions 
Évaluation :
5

Chelsea and her team were incredible and made each step of the process so easy. We had never before used a storage facility with you, but now we will do so at every opportunity and will continue to recommend your services. WOW. Jay Ratliff iHeart Media

Lauren K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monsita C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

natalie r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann O.  |  Premières impressions 
Évaluation :
5

Impressed by the security measures.

Monsita C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlean M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley B.  |  Premières impressions 
Évaluation :
1

Website fail to process payments, multiple lockouts, multiple calls, multiple times late fees refunded. They WERE. Then the facility manager put my card on autopay without consent. That's goodbye.

brian h.  |  Expérience générale 
Évaluation :
4

The man that waited on me when I went to pick the truck up she went above and beyond his job I really don't know his name mine is Denise Adams so you can look it up and see who waited on me during the

denise a.  |  Premières impressions 
Évaluation :
5

This is a very nice storage facility. Clean units, bathrooms were clean all the time. Prices went up $10 over two years. Access hours are decent. I would definitely use this facility again

jeremiah w.  |  Expérience générale 
Évaluation :
5

This is the second uhaul storage facility that I have used. This one is immaculate compared to the facility I used in Huber Heights Ohio. I almost didn't go with uhaul storage after that experience.

Brooke R.  |  Expérience générale 
Évaluation :
4

The staff were very helpful

Richard S.  |  Expérience générale 
Évaluation :
5

Friendly staff and very helpful

John K.  |  Expérience générale 
Évaluation :
5

This location is very well maintained. The staff are super friendly and helpful. I use them for all my rentals and wouldn't go anywhere else.

Denise S.  |  Expérience générale 
Évaluation :
1

Difficult to get a hold of staff, was sent to call center when I called in asking if a lock which was left on my unit was cut off yet. Delayed my move due to previous lock still being on unit.

Vincent W.  |  Expérience générale 
Évaluation :
5

A pleasure to deal with all at Uhaul.

Lizbeth T.  |  Premières impressions 
Évaluation :
5

great location! Would rent here again. Helpful, kind, and professional

Zachary G.  |  Expérience générale 
Évaluation :
5

Awesome team and facility.

brenda w.  |  Expérience générale 
Évaluation :
3

No Refunds. Disappointed!

Dante C.  |  Expérience générale 
Évaluation :
1

Because of management and corporates lack of power against harassment. I called police but decided not to file a police report.

Russell L.  |  Expérience générale 
Évaluation :
5

Very impressed by the cleanliness and brightness of the facility.

Robert W.  |  Expérience générale 
Évaluation :
5

U-Haul Moving & Storage de Miamisburg

brian g.  |  Expérience générale 
Évaluation :
5

Outstanding storage. Good value

Francis M.  |  Expérience générale 
Évaluation :
5

very quick and painless great security.

Russell L.  |  Premières impressions 
Évaluation :
4

I had no issues and thought highly of this location. Only complaint is on move out. I had 2 boxes that had been destroyed by a water leak from ceiling. They contained 2 brand new pair of work boots.

Jeff B.  |  Expérience générale 
Évaluation :
5

Storage unit I had was clean.

Christian K.  |  Expérience générale 
Évaluation :
5

Yes ill always use U-Haul and always have Used U-Haul.  I recomended UHaul to a gentleman just Yesterday Mr. Andrew and Staff was perfect and helpful. Thx U-Haul! 

DANEILIA T.  |  Expérience générale 
Évaluation :
5

We needed storage at the last minute on a Sunday and Uhaul was available with indoor climate controlled units. They quickly set up up and met all our needs. Recommend them highly

debra A.  |  Premières impressions 
Évaluation :
5

Great, friendly staff and management!

Danielle T.  |  Expérience générale 
Évaluation :
4

Wasn't aware that the storage unit wasn't pro-rated when vacatting.

thomas n.  |  Expérience générale 
Évaluation :
5

Rental process and storage facility were easy simple.

Kenneth G.  |  Premières impressions 
Évaluation :
5

rocks

Dean d.  |  Expérience générale 
Évaluation :
5

Excellent

brian g.  |  Premières impressions 
Évaluation :
4

Overall things worked out ok.

Holly G.  |  Expérience générale 
Évaluation :
5

Have used this facility several times. Staff have always been very helpful and friendly. Would recommend to everyone that is moving or in need of a storage space!

Donna B.  |  Expérience générale 
Évaluation :
5

Great team and amazing job even with systems being messed due to the most recent storm. Great job and I'll always recommend your facilities

Kenneth P.  |  Premières impressions 
Évaluation :
4

Zzzzzzzzzxxxxxxzzzzzzzxxo

william c.  |  Expérience générale 
Évaluation :
5

It took a little long to sign up and check out for a unit, but the one helping me was new, so considering that, it wasn't too bad. Everyone was very nice there

Cheryl C.  |  Premières impressions 
Évaluation :
5

Helpful staff, clean and secure units! Would definitely recommend to any one who wants to rent a storage space!

Matthew K.  |  Premières impressions 
Évaluation :
4

Very helpful and friendly

Jon N.  |  Expérience générale 
Évaluation :
2

I reserved self-storage unit back on 4-18-19 (Conf. #: 869086-00101964) for Move-in on 5-9-19. When arrived found that my reservation/order did not hold the storage unit or rate quoted. Paid higher!

Timothy L.  |  Premières impressions 
Évaluation :
5

Customer service guys were excellent and very helpful.Storage unit is spacious and clean. Flatbed at door are a Plus!! Would highly recommend this place!

Donna B.  |  Premières impressions 
Évaluation :
4

Nice and helpful employees

Jon N.  |  Premières impressions 
Évaluation :
5

Excellent service and a very clean facility!

Shay B.  |  Premières impressions 
Évaluation :
1

Horrible service! I called the 800 number to complain in detail about the service!

Kevin H.  |  Premières impressions 
Évaluation :
5

Very understanding and helpful staff

jason h.  |  Premières impressions 
Évaluation :
5

Great service 👍

Pamela P.  |  Expérience générale 
Évaluation :
5

The reason why we left was my daughter moved out. We knew we were only going to use it a short time. Thanks

Jane W.  |  Expérience générale 
Évaluation :
5

Friendly and helpful

William G.  |  Expérience générale 
Évaluation :
5

Pleasant helpful staff. Clean and secure storage.

Andy B.  |  Premières impressions 
Évaluation :
5

Merci

terica j.  |  Expérience générale 
Évaluation :
5

Was very helpful.

Sherry G.  |  Premières impressions 
Évaluation :
5

Clean and easy access

Chester A.  |  Expérience générale 
Évaluation :
5

Very friendly and prompt service

Roxane P.  |  Premières impressions 
Évaluation :
5

Very friendly staff and extremely helpful.

nicholas l.  |  Premières impressions 
Évaluation :
5

Great Staff ,Especially Chelsea very helpful an commited to running a great storage location thank you. Tony Haught

TONY H.  |  Expérience générale 
Évaluation :
5

Very professional

brian l.  |  Premières impressions 
Évaluation :
5

Nice place.

Lisa S.  |  Expérience générale 
Évaluation :
3

We were charged more per mile for truck then we were told and didn't find out till we paid. The lock for building have been messed up so we haven't been able to access building during proper hours.

Montie J.  |  Premières impressions 
Évaluation :
5

Staff at the Miamisburg location is very nice. Facility is extremely clean. Hope to not need storage space again, but if I do, I would go back.

Brenda S.  |  Expérience générale 
Évaluation :
2

I was in jail and I was told by someone on the phone would keep my things until December I come home to discover that you guys sold my stuff for $37 and I have absolutely nothing thanks so much

katie p.  |  Expérience générale 
Évaluation :
4

Very pleased with the uhaul rep that assisted me.

denise c.  |  Premières impressions 
Évaluation :
5

We were only there for a couple months but was very clean and secure.

David D.  |  Expérience générale 
Évaluation :
5

Excellent Service as usual I run in many times I've never had no problems U-Hauls the best

james m.  |  Réservation 
Évaluation :
5

Rapide et sympathique

William G.  |  Réservation 
Évaluation :
5

THANK YOU CHELSEA

Alan T.  |  Expérience générale 
Évaluation :
5

Had a very good experience. Would reccomend to anyone with no problem.

francis w.  |  Expérience générale 
Évaluation :
5

Professional and friendly

William G.  |  Réservation 
Évaluation :
5

My storage needs were met with Uhaul! They had everything I needed, and everything was convenient.

alan c.  |  Expérience générale 
Évaluation :
4

Thanks

jermaine l.  |  Expérience générale 
Évaluation :
4

It was frustrating to call a out-of-town number and to be transferred several times to get to the local number.

Gayle H.  |  Expérience générale 
Évaluation :
5

Very professional and were able to answer all of our questions.

brian t.  |  Réservation 
Évaluation :
5

By far the best maintained and cleanest storage facility around, also a GREAT value!

William P.  |  Expérience générale 
Évaluation :
5

Friendly staff and easy access. The temperature control is perfect. Very clean and security is awesome.

David D.  |  Réservation 
Évaluation :
5

I appreciate the cleanliness and security system in protecting my personal items. The staff has always been extremely friendly and helpful and very willing to accommodate me. Thank you so much!

Tina M.  |  Expérience générale 
Évaluation :
5

great service

grant a.  |  Expérience générale 
Évaluation :
4

The only thing that bothers me is that I was under the understanding that I would be able to get a refund if I got my storage unit empty earlier than the month and then I find out on the day I move no

keri j.  |  Expérience générale 
Évaluation :
5

My son and fiance moved out of state and used two of your moving crates, the savings was HUGE compared to the popular movers, I'm going to use Uhaul when I move in a couple years!

Lynette H.  |  Expérience générale 
Évaluation :
5

They are the best in costumer service satisfaction

Antonio B.  |  Expérience générale 
Évaluation :
5

Awesome facility!

Jessica O.  |  Expérience générale 
Évaluation :
5

I had no problems and was helped quickly and easily.

DEBORAH M.  |  Réservation 
Évaluation :
4

When paying for 24hr access, limiting the access point to a single wide door really limits my ability to move larger items. Suggest adding security protocol to the badge swipe to allow double door use

Steve K.  |  Expérience générale 
Évaluation :
5

G

RUSSELL K.  |  Réservation 
Évaluation :
5

My family and I had been in an apt fire & the Uhaul employees were very compassionate and kind to us. Couldn't have asked for better service!

Donna B.  |  Expérience générale 
Évaluation :
4

Excellent helpful staff. Limited only by the hours they can provide.

BRIAN H.  |  Expérience générale 
Évaluation :
5

Everything was excellent, staff was always friendly

steve w.  |  Expérience générale 
Évaluation :
5

They did everything great and were always helpful with any and all questions that I had

Anna W.  |  Expérience générale 
Évaluation :
5

Friendly helpful staff. By far, our favorite UHaul Rental dealership.

Bruce L.  |  Expérience générale 
Évaluation :
5

People were friendly and knowledgable.

Tanner G.  |  Réservation 
Évaluation :
5

Helpful and friendly staff.

Linda R.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and customer friendly. They seem to enjoy their jobs also.

ron f.  |  Expérience générale 
Évaluation :
5

Everyone there was very friendly and professional. I've used this facility for truck rental and storage. Fortement recommandé!

KIMBERLY M.  |  Expérience générale 
Évaluation :
4

Great manager and staff

RAYMOND M.  |  Expérience générale 
Évaluation :
4

need later hours

Brian L.  |  Expérience générale 
Évaluation :
5

Great facility and even better staff. Everyone was professional and friendly. Staff was very helpful when renting a truck and locker for a cross country move.

Mark C.  |  Expérience générale 
Évaluation :
4

We were always well received by the employees. The lights went out while we were in our storage before we were finished recently, but that's the only incident we ever had.

james s.  |  Expérience générale 
Évaluation :
5

Love the staff

Tiffany M.  |  Expérience générale 
Évaluation :
4

Moving in was easy and the move out process was easy also. Personnel amical.

Larry P.  |  Expérience générale 
Évaluation :
5

Excellent customer care services!

MOSES T.  |  Expérience générale 
Évaluation :
4

Do something about the mice! Make tenants have their bait station refilled periodically. I was there for 18 months and no one ever offered to maintain it. I cleaned up mouse droppings upon move-out.

johnna B.  |  Expérience générale 
Évaluation :
1

Will never use uhaul again and will advise everyone I meet to do the same I don’t know how your still in business if the customer service I received is normal I cancelled my storage the same day

BARTON K.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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