Helpful but not very friendly.NANCY E.
Customer Reviews for U-Haul Moving & Storage of Mid City
Pour nous contacter
Fresno, CA 93701
(N Of Belmont Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.nancy A.
Nothing, everyone was perfect ðŸ‘LINDA A.
Le client n'a pas laissé de commentaire.Elizabeth B.
Reservation was fine but when I said I wouldn't download or send anything from my phone the gentlemen was not happy and showed it. I also requested a utility dolly and pads. When he gave me the key he said here and just left me standing with the dolly and pads. I said he would have to.put in truck because I can't lift the dolly, again was not happy and did it but was rude about it. Told me they would be closed at 8am for return so drop keys and call number on truck. Well that whole process was crazy and I was on hold for an hour. They ended up opening at 9am and I still was on hold! BUT the check in gentlemen was great and already had my receipt ready when I walked in. He said here you go, thank u. He was on top of it and good customer service repLINA O.
staff members need to be more knowledgeable to explain in full detail to their customers for future references about what are the prices, by minutes or hours? if being late for uhaul return time. and how much would it be charge if gas tank doesn't maintain the minimum requirements.JOHN R.
Le client n'a pas laissé de commentaire.JOSE F.
Le client n'a pas laissé de commentaire.Thomas B.
Everything was easy and greatRAEANN T.
The personal is the best very professional, the trucks are in very bad conditions, putting clients in high risk, due to vandalism in the vehicles , my rental was licking gas we stop every 10 milles to check for the cap under the tanck because keeps falling off and was dangers ... never again I spend mostly of the moving stoping to check in fix .... the only person who respond to this issue was the person in front office in this place ... when I return from gas station he try to fix the problem ... Uhaul overcharge for other day of use and milles I was driving 10 mls per hour to return the equipment tall the way to Fresno inecaude the principal office Don't approve me to go the closest place .... was very dangerous to drive in that conditions . I'm very disappointed with Uhaul service ... â€œESTELLA R.
Le client n'a pas laissé de commentaire.Meena S.
Le client n'a pas laissé de commentaire.Peter C.
Counter help are arrogant. Not friendly at all. Not necessarily helpful. Act like they are not happy with their job. Just punching the clock. Could care less if they have your business or not.Mark B.
Le client n'a pas laissé de commentaire.Marco M.
Le client n'a pas laissé de commentaire.KIM W.
Picked up trailer and left for home, then realized he forgot to put appliance dolly/packing blankets in trailer. Had to return for them.Galen R.
Le client n'a pas laissé de commentaire.KIMBERLY F.
I opted for the 14 $insurance when I made my reservation. When I went to pick up the rental truck, the clerk that helped me asked me if I still wanted the insurance. I said yes but decided he would charge me the 28 $amount. That was not okay.KRISTY R.
The crew was so busy that by the time it was my turn in line to rent the 10' truck. it hadn't been clean or refueled from previous renterCHRISTINE A.
There's a guy who works at this location that is very rude and means. I've been going to this uhaul for years and there's a Mexican guy there I believe he's the manager or assistant manager and he's very rude every time I go there's and try's to act like he wants to fight my friend and me and I don't recommend him working there or this location because of the way he treats his customersCOREY M.
Just dropped off truck at this location, never seen inside. While finishing parking truck, employee came over to check in truck. I waited just to make sure everything was good. After his checking, said everything was good and I should receive an email to verify completed check in, which I did receive.Tony S.
Dropped off with the 24/7 ride share, instructions really easy to follow.ARMANDO A.
Everything was good except the truck was not clean.MOHAMED M.
I brought my Uhaul truck I rented at around 12:35pm. I dropped my keys in key box. I wasn't explained what to do after being done with the Uhaul truck, I'm being charged a late fee for a Uhaul truck that was dropped off before the due time. I'm also very confused why my bill was so high for a 19 mile round trip. I will be calling tomorrow and having a manager explain this to me. Both gentlemen at the Belmont and blackstone store were very rude from when I first arrived. Doors did not open until 715ish. My appointment was for 7am. I've been a reliable customer everytime I had to move. This day has made me lose faith in this company.Carlos F.
Like most U-Haul locations that are almost always busy, an extra staff member on duty would help.Linda J.
Le client n'a pas laissé de commentaire.Evelyn D.
Great job great equipmentGeorge W.
Le client n'a pas laissé de commentaire.HAL R.
Le client n'a pas laissé de commentaire.SHERBERT W.
When I entered the business to communicate my online/ app pickup wasn't working after 5 minutes, the owner said that was normal and went to prep our truck (which should have already been prepped AND WASNT. There was no dolly and the back of the truck was wide openâ€¦ maybe it was broken into?) After 20 minutes of waiting for the app to work, all the while the owner is cleaning the truck instead of helping me with the issue and two gentleman we're behind the counter with no one there but us, I again asked if waiting this long for the app to process was normal. I asked if we could just redo the order in person since we AND the truck are obviously here and I was told I HAD to wait for the app to tell me I can get the keys. When the owner was done cleaning the windows and mirrors he came in and one employee told him â€œI was JUST informed these folks have been waiting 20 minutesâ€. At which point the owner did what I asked for in the first place, and just redid the order for checkout at the counter. This is the point at which we were informed the truck was on Empty and the only gas can they had only had 5 gallons, but it's ok because they're going to credit us whatever it takes us to put it at 1/4 tank. So now we're behind schedule and HAVE to stop for gas right away. We had the truck for 2 days and as my husband is leaving town to drive an hour for our second load, the check engine light comes on. He's pulled over in the side of the road, trying get a hold of someone and when he be in ally does, they tell him â€œif you're worried about it, call raid side assistanceâ€ can't get a hold of anyone so he goes back to the pickup location where he is informed that the check engine light is because of a faulty gas tank cap, but it's ok because nothing is leaking and they have THREE trucks that do that and they normally just tell the customer not to worry about it if the light comes in (we were not informed of this). This location did say they have work orders in with uhaul to get it fixed and are waiting for repairs.ANTONIO H.
Jesus was very helpful and friendly.MONICA C.
Le client n'a pas laissé de commentaire.ROBERT N.
Le client n'a pas laissé de commentaire.Herbert C.
Stop cheating your customers and making them pay for the miles someone user before them.Houa L.
The guys working here were exceptionally helpful. I have rented dozens of trucks over the years and I was pleasantly surprised at how helpful and on top of things the staff were at this location.EDWARD G.
Tank was 5 miles from empty on pick up, had engine light on and gas cap error. Truck got only 4 miles a gallon and when I went to check it in before they closed they said sorry need to use online check in , worst experience everDouglas W.
Eith was at the office when we picked up the u-haul and then helped us check it back in. He was very professional, efficient and patiently took the time to explain the procedure and answer all our questions.terre S.
Le client n'a pas laissé de commentaire.jerry S.
Clean the inside of the truck. I had to take it home and vacuum and wash off the spilled soda in the truck and on the passenger door so that it would open without sticking. Give me more than 1/8 tank of gas. It would be nice to have someone inside to give you the keys when you have checked in online instead of having to wait on those to check in that didn't check in online.Cary B.
Friendly staff, keep up the good work!CARLOS S.
Le client n'a pas laissé de commentaire.ROSIE D.
Le client n'a pas laissé de commentaire.Anmit D.
Le client n'a pas laissé de commentaire.KIRI W.
Le client n'a pas laissé de commentaire.Noah L.
You need to hire more people. I was waiting for about 15 minutes in the van when I returned. No one was there outside to instruct us on what to do, so I went back in only to be told to get back in the vehicle and follow the procedure for returning vehicles.Michael M.
Need more help. Friendly the general manager. Clean, curious. Efficiant.DAVID O.
Answer phone..HECTOR G.
I think your associates did a great job getting me in and out!Clayborne S.
When a piece of equipment is reserved at one location, then the customer needs to be able to pick it up from that location. This location was 4 hours away from where I had reserved the trailer. Not good.Barbara L.
Le client n'a pas laissé de commentaire.LUIS M.
Just keep doing what you're doing and keep the smiles and specially being friendlyRosie A.
The after hour check in is horrible. I waited in the parking lot for an 1 1/2 for assistance. There was transients walking around and asking me for moneyðŸ˜¡LEE T.
Everything was smooth picking up and returning.AMY C.
Le client n'a pas laissé de commentaire.TONG T.
I think your staff is good. Especially, the Asian guy outside that helped me w the trailer. He went out of his way to make a shitty morning good. I'm a manager at a busy body shop. I wish a lot of our staff had his attitude. ThanksDAVID A.
Le client n'a pas laissé de commentaire.TIMOTHY S.
the best experience I have every had with Uhaul, the check the vehicle outside, no paperwork to look for, I was done within 5 minutes. staff was great!!valerie B.
Le client n'a pas laissé de commentaire.Jesus E. | Premières impressions
Le client n'a pas laissé de commentaire.DIANE P.
Great service and friendly help.Arnido A.
Have Mr. Heath take a juman kindness class. This man is very rude, it's like he was having a rough day at 7:12am on a Monday morning. He one walked right past me and didn't even acknowledge that there were customers there, when I asked if he could help me he said, â€œI'm not clocked in, I'll help you when I clock inâ€. And the more he was rude, the more I was. He eventually passed the buck to his â€œdumbâ€ (his words) workers. Whom â€œ he doesn't know why they didn't help meâ€.Tiara M.
Have equipment in locations where needed. I gave over 2 weeks notice of what equipment I was going to need and the location. I was told I might have to travel up to 100 miles one way. I was able to get the truck I need in Fresno CA about a week before I needed it so I rented it for 5 extra days. You all charged me extra mileage to go to Ukiah where I needed the truck in the first place and was told non availability. You Customer Service sucks.Timothy B.
we had checked min on line before we got there, the man, wearing a general manager shirt, asked all the same questions we had already done on line. He wasn't very pleasant! after we were done he said he would be right back with the truck. It was taking forever, so my husband went to see what was going on. He was having difficulty filling the tire with air but finally we were on our way. We got the truck loaded and left the next morning. I was following my husband. 30 minutes in my husband called and said the truck said the tire was low, this happened 3 times. finally when we reached Bakersfield we tried to Haul but it was a 45 minute wait so we decided to go to the closes haul and see if they could help us. Thank god we did because they said the tire valve had a leak. He said the 1st guy should have made sure there wasn't an issue with the tire. Thank god we went there before going over the Grapevine in 108 degree weather! I feel like we should get some kind of compensation back for the EXTREME inconvenience . MerciKelly A.
Le client n'a pas laissé de commentaire.Ellen S.
Nothing at this time. Everyone was kind and understanding.Kimberly L.
Le client n'a pas laissé de commentaire.DEAN R.
The employees at this location are rude and off puttingMark J.
Le client n'a pas laissé de commentaire.JAMARI B.
Le client n'a pas laissé de commentaire.Deanna B.
My storage unit got broke into twice in the 3 months I rented it. Second time we went back there was a random lock that didn't belong to us. I know it's not ok to accused without proof but I definitely think it's an inside job.Jorge R. | Expérience générale
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.Phillip R.
Clean the truck!!!! Not only did it smell but it was dirty there was a dirty bath towel behind the seat and candy all over the floor. The truck smelled like cigarette!!! My wife had an asthma attack the second she got in because of the smell of cigarette in the truck. I would not recommend anyone to go to this location because it seems to be that they are to lazy to clean there vehicles.Adrian A.
The truck I hade a check engine light waste a lot of gas the reservation I made for the bigger truck was not there hade to get a smaller truck hade to make twice the trips pay the movers extra and feed them 3 meals cost me a lot I should've just gone with Penske Worst service ever had and when I had to turn it in the next day the app wasn't working Wait it45 minutes for they can answer their phone and help me outANTONIO D.
Knowledge of employees could improve on productsKEVIN C.
Le client n'a pas laissé de commentaire.Vicky L.
Le client n'a pas laissé de commentaire.Lara R.
Quick drop off. Staff were very helpful.John P.
Le client n'a pas laissé de commentaire.Antonio g. | Expérience générale
Everyone is very helpful and friendly. Would definitely recommend.LACEY G.
Very friendly man at returns, took about 5 minutes and I was out of thereRICKY B.
Change the Store Hour's of operation so the clientele can pick up the vehicle earlier!?!CHRISTOPHER O.
Le client n'a pas laissé de commentaire.Ross M.
Most of the staff have an attitude.Mark B.
Le client n'a pas laissé de commentaire.Douglas B.
Staff at drop off location were very helpful!Nick L.
Le client n'a pas laissé de commentaire.RENALDO G.
Le client n'a pas laissé de commentaire.DIAN S.
Le client n'a pas laissé de commentaire.LAURAN B.
I tried using the app to check-in. Upon arrival I was asked for another person's name and phone number. I tried to submit my wife's name and number and it would not accept her number, saying I had already entered it somewhere else. I ended up having to go through a very slow chat with a representative. It was not faster than going to the counter.Mark M.
Le client n'a pas laissé de commentaire.SHELLEY B.
you guys rockROSALIO A.
The man who processed my rental was great. He hooked up the trailer very quickly. I almost didn't get anything ever again from U-haul because, the day after booking online, I received a 7am call from Vicki at the Mid City location in Fresno. She was EXTREMELY rude. Several times during our conversation, she threatened to cancel my reservation. She stated twice that if I did not pick up my equipment on time, I would be charged a 50 $cancellation fee. Because of this experience, I will NEVER use U-haul again. After over a dozen rentals in the past 3 years, our relationship is over because of Vicki. She is horrible and should not speak to customers ever.MICHELE F.
I ordered a dolly with my truck and when I took the truck home and opened it, there was no dolly.Donald B.
Le client n'a pas laissé de commentaire.EVELINA P.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.SERGE V.
Le client n'a pas laissé de commentaire.Martin B.
Le client n'a pas laissé de commentaire.RESTY M.
Everything went good did not receive full amount of padschristian M.
Truck was ready for pickup when we arrived so check in service was fast and efficient.Mary D.
I was given a truck without working A/C. When I asked for a different truck with working A/C since I was about to drive for 4 days in 100+ degree heat, the employees were annoyed that I didn't just take the truck and didn't seem to care. One employee said "I'm not sure it the A/C works in any of them since they don't check it". I was eventually given a truck bigger than I needed that had working A/C. This truck worked great for our cross country trip. The facility was nice but the lack of caring by the employees was disappointing. I would never allow my employees to provide such a poor level of customer service. With the "I don't care" attitude that I received, I'm sure their response to this review will be the same. I will definitely pick a different location next time.DANA M.
-so disorganized -submitted cancellation online and no one even saw it. -not accessible at all. Can't call the store. No one answers -staff are clearly overworked and thus grumpy and impatient.GUADALUPE D. | Expérience générale
Le client n'a pas laissé de commentaire.Hubert W. | Expérience générale
The person that helped me was very rude. The process of getting the unit took almost an hour. Even though i had already did everything online before arriving. Then once all the paperwork was done i went to locate my storage unit only to find that they had rented someone elses unit. I had to go back in the office and instead of signing a new contract with the new unit number he just crossed off the old one and wrote the new unit on my contract. Never again i will be looking for a new unitkrystal m. | Premières impressions
Very much appreciate Eddie, the assistant manager, and the team who was working on Easter Sunday to provide fantastic customer service in an urgent situation. Merci!John S. | Premières impressions
Le client n'a pas laissé de commentaire.alejandra g. | Expérience générale
This location has a excellent staff who are caring & very helpful very respectful an one i truly enjoy is they all work together as a team..Thank youlinda t. | Expérience générale
Excellent customer servicelinda t. | Premières impressions
Everybody involve was friendly and helpful.Kevon R. | Premières impressions
Representative done a awesome job.thank youlinda t. | Premières impressions
Sam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,gary l. | Premières impressions
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