Évaluations des clients U-Haul Moving & Storage of Midtown Syracuse

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Midtown Syracuse

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Rae E. le

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I have rented from this location in the past and Tim and his staff are amazing and extremely helpful!

bernard K. le

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Asked for a dolly wasn’t there and was still on my bill even though I called after picking up the truck and the gas was listed at 7/8 and was barely above 3/4 very disappointed ! Would never use that location again!

Misty M. le

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Le client n'a pas laissé de commentaire.

James K. le

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Vehicle smelled of strong cigarette smell. I purchased an air freshener. Everyone was nice and professional, location clean, and ready for pickup, but the smell was bad, and over bearing. Did not have ability to return vehicle as I had many issues whereas I had a limited window to get things done. Cost was reasonable and easy to set up rental online, and return was easy. Call to customer service was professional and helpful, also. Fuel gauge was 1/8, not 1/4; but left a half tank of gas, abyway.

Eyal O. le

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Not a thing! Everyone there was so friendly and helpful

Tavon D. le

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Le client n'a pas laissé de commentaire.

tammy W. le

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Very great operating truck met all requirements needed

Maximilian E. le

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The service was excellent! No complaints

judy O. le

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Everything went smoothly. No improvements needed.

Anthony T. le

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Le client n'a pas laissé de commentaire.

Christopher C. le

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Fix your POS system. This isn’t the first time we’ve experienced issues making purchases electronically, but it is the first time that it actually cost me money. The POS system wouldn’t process credit card purchases yesterday for my cargo van rental so I had to rent a box truck, because your policy requires credit card hold to rent a pickup or cargo van. The box truck was 20 cents a mile more than the van. So my 87 mile rental cost me nearly $20 more. This may seem minuscule to you, but I rent from you very often, and it didn’t sit well that a national company didn’t/doesn't have a contingency plan for system crashes or glitches like this.

Jeffrey F. le

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I had reserved 2 furniture dollies (because they weren’t in the truck per above) but when I arrived at this location they only had one available. I had to purchase a 2nd one. Overall I would rate my U-Haul experience as very poor.

Keith R. le

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Le client n'a pas laissé de commentaire.

Katie H. le

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Tammy Wilbur was very helpful and accommodating She made the overall rental experience quick and easy.

Justin O. le

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Le client n'a pas laissé de commentaire.

Anthony C. le

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Clarify drop off point.

Jonathan D. le

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Le client n'a pas laissé de commentaire.

Joe-Ann S. le

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Although a text message is sent to inform renter of late fees,that is something that should be stated at the time of truck rental considering the renter is moving and not checking phone often. This will allow the renter the ability to add time for unexpected delays. .

Thomas B. le

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Le client n'a pas laissé de commentaire.

Danai T. le

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Le client n'a pas laissé de commentaire.

Mary B. le

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They base the milage on what you tell them and calculate those vslues in the final payment and not what the actual milage is. This is a sneaky method making a profit unbeknowst to the buyer.

John M. le

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Great, friendly experience.

arianna m. le

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the guy was rude and did not know what he was doing

Brian C. le

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That truck is the most dangerous vehicle that I have ever driven in my life. It needs a ton of work I highly recommend it gets looked at.

Muranda V. le

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The person handling my rental was very rude. I felt like I was inconveniencing him when I asked a few questions. He kept mumbling under his breath. Very poor customer service.

james b. le

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I really was expecting to pay a lot but I was surprised when the lady that work there explain to me the written the truck I get the first month to rent a storage room for free.

HAIKAL A. le

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Le client n'a pas laissé de commentaire.

Timothy P. le

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Le client n'a pas laissé de commentaire.

Michael O. le

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very helpful and kind!

Danielle S. le

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Vehicle smelled like cigarette smoke; service was inconsistent as I was asked to provide information that was requested the last two times I rented equipment from this same location and was given a hard time by GM, Tim regarding this.

Robert T. le

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Le client n'a pas laissé de commentaire.

Maisa Y. le

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Make sure the truck is clean. Otherwise, I wouldn't change a thing. I was treated well.

JOANNA M. le

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Le client n'a pas laissé de commentaire.

Ikenya C. le

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G

Stephanie E. le

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Le client n'a pas laissé de commentaire.

Keith S. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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I tried using the uhaul app to help make the process go easier and I think because of it being glitchy and switching truck numbers on me multiple times it actually took longer. When I asked for help moving the truck when I FINALLY got the key (because my truck was parked directly behind another truck and had no way out with curbs on the other sides) the uhaul employee treated me as if I was inferer because I couldn't get the truck out. I also paid for two dolly rentals and got ZERO dollies in my truck. Upon returning the truck my receipt said I rented FOUR dollies and returned TWO when in fact I never received any to begin with. Terrible experience will never use this location again. Terrible service.

Kelston L. le

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When doing a mobile pick up, key should be where the app is saying that it is.

Victor M. le

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Le client n'a pas laissé de commentaire.

Jonathan D. le

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Le client n'a pas laissé de commentaire.

Nykeem S. le

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My fiancé and I came in to pick up a reserved van, a comment made by Tammy Wilbur, made him upset to the point that he would rather not do business there. she took his Id looked at it puzzled at the fact that he had two middle names and made a comment “what was your mother thinking”. He was very offended.

Lucia R. le

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Smooth and quick process. Staff very friendly too!

daniel E. le

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Fast service very good lived it.

isadore G. le

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Le client n'a pas laissé de commentaire.

PAMELA S. le

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Le client n'a pas laissé de commentaire.

Precious J. le

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I rented a 15 ft truck ended up with a 20ft they said they didn't have the 15ft which I reserved I ended up paying more for refused to take the money off for their mistake

Shakira J. le

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They staff was friendly on site worst customer service experience I have had in my life. They over charged my credit card. Putting me in the negative. Refunded the incorrect charge but would not give me a full refund after the hassle and inconvenience to me the customer. Offered me a vip because he States he can't give me a full refund. Then tried to offer me $15 back. No way will I return as a customer.

William M. le

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Large concrete barriers dividing parking lot are knocked over making it difficult to enter/exit. Staff never happy, customer never greeted with a smile and generally treated as a bother.

Careem S. le

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Le client n'a pas laissé de commentaire.

joseph M. le

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I had to wait over a half an hour to check in the vehicle because you were understaffed at the store. The man working by himself was running around as best that he could to accommodate the customers. You need more employees.

Blaze B. le

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Le client n'a pas laissé de commentaire.

Margo M. le

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Smile ??

Kurt R. le

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Maybe it's me but I had trouble figuring out which entrance to use. I think there are one or two entrances to the building for storage. So how do you get into the truck counter?

Anthony D. le

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Check-in was fast and professional. Needed a truck for a few hours for a short move. Would definitely use again.

Lori T. le

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Not a thing. My experience was wonderful

Phillip L. le

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Le client n'a pas laissé de commentaire.

Tori M. le

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Le client n'a pas laissé de commentaire.

M A. le

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I was very upset that the workers were just leaving trash all over the street and parking lot. They were cutting the zip ties and letting them fall into storm sewers which end up in our waterways. So that was Uhaul generated trash and the workers just left it! I was very upset about it.

Robert K. le

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They made it easy, thank you!

Russell C. le

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Use file formats that are common for communication, have trucks that are full of fuel, have trucks with no "check engine lights " on.

Kelston L. le

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I would only recommend this office because of it's convenient location. Customer service at the desk is just bad. However, using the app makes it easier. The only problem is that the app tells you a truck is there and then they tell you that it's parked at another location.

Aiesha S. le

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Le client n'a pas laissé de commentaire.

Monica V. le

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EXCELLENT CUSTOMER SERVICE

Joshua S. le

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The key and truck drop off was extremely easy to navigate and understand. instructions were very clear.

Pearlie H. le

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Stop overcharging I was charged 2 days for 2 hours

Careem S. le

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Le client n'a pas laissé de commentaire.

wayne S. le

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understaffed,long wait to pick up pre reserved truck

Shane H. le

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Overall good and no issues

ann L. le

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I had rented from another UHaul location in Auburn NY and I never received my deposit back. I told the very helpful lady at this location and she gave me a phone number to contact to get my deposit returned. She was Great to deal with. I am still waiting for my deposit to be returned from this location but. I doubt that will be an issue due to this ladies thoroughness.

Stephen B. le

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Great customer service before I arrived! I received a call confirming my order on the day of arrival. Staff, especially the Manager are I credibly courteous and expresses genuine care. Great work Erie Blvd. Syracuse NY Team! I’m recommending and will be a repeat customer!

Kristen G. le

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Le client n'a pas laissé de commentaire.

alyce L. le

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Your total staff was amazing courteous and very helpful. I truly enjoyed renting the vehicle from you guys. Would recommend this place highly!

Ronald B. le

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Nothing Tammy was the best to help us seniors. 5*

Tondell H. le

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My truck a.c didnt work and it happened to be a 90 degree day. Wasnt to thrilled about it . But it was to late to return and get a different one . Didnt realize it til we had some things loaded

Malayka B. le

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Love the service and was easy process will use again if needed

Ryan W. le

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This was the worst vehicle rental experience ever. I checked in online with my drivers license and credit card. None of that worked. The people at the location were clueless. I was told the store closed at 5 it was actually open later. So many text messages and email messages it was just stupid. I miss the days of give me the paper return it with gas and clean. Upon return one lady went out to check in the vehicle and I was told the man at the counter would give me a receipt. So I stood in front of him waiting for him to give me the receipt while he watched youtube on his phone. He never said a word. He didn't say she has to check the truck and get the mileage nothing. I was insulted at the lack of customer service as well as the online system of putting in my license and credit card being a total failure.

Thomas H. le

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I frequently rent Uhaul trucks at this location and have been satisfied with the experience each time. It is conveniently located to my work address. The staff is professional and friendly. The trucks are clean and well maintained.

glen W. le

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They refused to price match budgets miles at 63 cents per mile after they were called by customers service and told that they were supposed to price match.. very frustrating when you offer price match but it’s refused.. he lowered the rate to 79 cents but refused to give us the 63 cents which is 8$ difference but would rather argue about it.

JONATHAN D. le

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Some of associate's (no name's) that work dealing with the public getting and returning the truck's are very RUDE after I told this person TWICE they had a attitude problem was RUDE to me a Third time while I was getting the cash back they owed me. If it happens again I will Report this person to The boses. Other than that I was very satisfied

Tyanna H. le

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Le client n'a pas laissé de commentaire.

Jaime S. le

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I love the way it was remodeled. The flow is so much better.

Dawn D. le

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Le client n'a pas laissé de commentaire.

Johnathan C. le

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Horrible customer Service from Tammy. Maurice had some amazing customers service when we dropped off the van. I will not use your company again. My name Is Adam Cameron. I'm the bill holder. Yet my driver is on the bill (which wont be delivered to my address). Have a great day.

Hajrudin B. le

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The lady the work there she is all the time at phone

LUIS S. le

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Agent Alexis vazquez went above and beyond his duty to serve me with courtesy and professionalsm.

Joseph K. le

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Le client n'a pas laissé de commentaire.

Adriene C. le

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No comment

joshua V. le

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Unhelpful manager. Rude and disrespectful

Eric B. le

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I got there 5 minutes before closing and i had too wait until the next day to get my refund

Elizabeth B. le

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Le client n'a pas laissé de commentaire.

Wanda M. le

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Employees were GREAT!!!! I m in the customer service field and their customer service level what is great from picking up the truck to the employee that was there willing assisting me. The employee that was there when I dropped the truck off I broke my wrist so it's in a brace and he would not let me assist him at all he did everything. KUDOS TO ALL OF THEM

Taylor S. le

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This roach infested hell trap along with Tammy can rot in hell.

brenson H. le

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Offer free in town miles

kathy S. le

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Le client n'a pas laissé de commentaire.

Morgan J. le

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Le client n'a pas laissé de commentaire.

Mark K. le

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I arrived at the location to return my van 15 minutes before they closed. The doors were locked. There were several other customers outside trying to get in. After realizing that no one would open the door I had to use the online return option. It probably took me 30 minutes to return the rental, very inconvenient. They should not close early.

Eveliz A. le

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Le client n'a pas laissé de commentaire.

Kirsten G. le

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Le client n'a pas laissé de commentaire.

Kimberly F. le

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Le client n'a pas laissé de commentaire.

Adam C. le

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Nobody did a walk-around of the van with me to check for damage at the time of pickup and nobody informed me that I would be receiving a text message about this issue at that time. I didn't see the text message until I had already driven the van off the lot. This should have been done at the time of pickup to avoid any potential disputes. Otherwise, the location was friendly and professional.

BELINDA R. le

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I regret not shopping around before placing my belongings in storage. There are ground level units which can be accessed 24/7 elsewhere. This is a very old warehouse with only one elevator.

lance C. le

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Le client n'a pas laissé de commentaire.

Mark G. le

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Decided to carry my items down 3 flights of stairs in 4 trips. Large U haul truck was "using" the elevator but never saw anything move during my hour of carrying my items downstairs.

Julie L. le

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Le client n'a pas laissé de commentaire.

ISRAEL R. le

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Excellent Service

kathy P. le

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I reserved a dolly but the movers did not use it.The seal was not broken and i sent a photo to show this when i returned the truck. I have called customer service 3times and Store mgr.2times to request a refund resulting In no return call or credit. The truck was almost on e,the stripping was hanging off the driver's side door and i had a difficult time trying to close the back of the truck.

Dejah J. le

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Great service!

Matthew g. le

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This facility met all our needs. Convenient location.

nelson g. le

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Everything was good but you only have one elevator in the storage area and it’s obsolete , if you have three people trying to use it it creates issues. You need more updated elevators and more than 1

David C. le

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Staff was very under trained..

SANDRA T. le

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I really enjoyed my experience

Steven G. le

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Truly they were and are a blessing. Thank God for there services.

arnest c. le

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I really appreciate having your locker storage you are the best 100 excellent

Madeleine C. le

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I waited 2 hours to access the only elevator access on site. The staff allowed one group to access the only elevator for a full two hours.

Ingrid C. le

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Staff was so nice and very knowledgable.

SHIULI M. le

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The manager was not much helpful.

JOSE V. le

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Great customer service at 740 e Erie blvd

marcus j. le

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Staff helful at alltimes

alyce s. le

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The unit is clean. We had a difficult time understanding how to get into the building and using the elevator was a real education. All in all your prices are competitive with other storage units.

ALONZO O. le

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Only one time that I couldn't get a cart and elevator. Staff was always alert and friendly.

clinton w. le

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Just great, all needs met no problems or complaints 💯 percent satisfaction

CHRIS B. le

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Great

Sterling S. le

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Great service.

Natashia Y. le

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My unit had bird feathers inside of it when I removed my items. I noticed bird poop on my furniture. I was not aware that birds had access to the storage unit. I would love to have someone contact me.

mellisa p. le

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Facility is great and clean very friendly staff and I use the location facility all times not just for storage but also for their supplies and trucks.

S. Vivian C. le

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Elevator was broken and took forever to fix. Big inconvenience since I needed the stuff that was in storage, so I had to bring it all down 6 flights of stairs. Not worth the money I paid.

kellen w. le

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When I went to retrieve my item and close my account, I was told about a card I needed to access my space. I was never given a card nor was a card ever mentioned and I got serious attitude it.

Douglas W. le

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The staff where every helpful

Michael R. le

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The elevator was unavailable when I moved in so I was forced to carry a dozen large items up 6 flights of stairs. Upon moving out, the elevator was broken so I had to carry all my stuff down.

Ursula S. le

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The facility was clean but the freight elevator for me to bring my items to my storage unit was broken when I moved in and out. And I couldn't get assistance to bring my things up to my unit.

David M. le

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The building and elevator are quite old. I heard the elevator was out of service for 3 weekends in a row, and it was down for 3 of the 4 days I was there

Nicole S. le

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Several staff members were rude and not helpful. Elevator was out of service for days. Staff could not provide any further information as to when it would be fixed and how to remove my items.

anthony w. le

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Terrible service

laticia S. le

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I didn't need the storage for the whole month, I felt I should have received at least half my money back. That was wondering the only issue. I have patronized this U-haul sight several times.

EDITH P. le

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The staff was very helpful and friendly.

maria g. le

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I had to use the stairs and thats the only problem being in my 70's it was hard.

Joanna H. le

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your office should be accessible to people in wheelchairs