Évaluations des clients U-Haul Moving & Storage of Midtown Syracuse

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Midtown Syracuse

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Timothy P. le

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Le client n'a pas laissé de commentaire.

Michael O. le

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very helpful and kind!

Danielle S. le

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Vehicle smelled like cigarette smoke; service was inconsistent as I was asked to provide information that was requested the last two times I rented equipment from this same location and was given a hard time by GM, Tim regarding this.

Robert T. le

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Le client n'a pas laissé de commentaire.

Maisa Y. le

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Make sure the truck is clean. Otherwise, I wouldn't change a thing. I was treated well.

JOANNA M. le

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Le client n'a pas laissé de commentaire.

Ikenya C. le

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G

Stephanie E. le

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Le client n'a pas laissé de commentaire.

Keith S. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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I tried using the uhaul app to help make the process go easier and I think because of it being glitchy and switching truck numbers on me multiple times it actually took longer. When I asked for help moving the truck when I FINALLY got the key (because my truck was parked directly behind another truck and had no way out with curbs on the other sides) the uhaul employee treated me as if I was inferer because I couldn't get the truck out. I also paid for two dolly rentals and got ZERO dollies in my truck. Upon returning the truck my receipt said I rented FOUR dollies and returned TWO when in fact I never received any to begin with. Terrible experience will never use this location again. Terrible service.

Kelston L. le

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When doing a mobile pick up, key should be where the app is saying that it is.

Victor M. le

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Le client n'a pas laissé de commentaire.

Jonathan D. le

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Le client n'a pas laissé de commentaire.

Nykeem S. le

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My fiancé and I came in to pick up a reserved van, a comment made by Tammy Wilbur, made him upset to the point that he would rather not do business there. she took his Id looked at it puzzled at the fact that he had two middle names and made a comment “what was your mother thinking”. He was very offended.

Lucia R. le

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Smooth and quick process. Staff very friendly too!

daniel E. le

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Fast service very good lived it.

isadore G. le

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Le client n'a pas laissé de commentaire.

PAMELA S. le

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Le client n'a pas laissé de commentaire.

Precious J. le

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I rented a 15 ft truck ended up with a 20ft they said they didn't have the 15ft which I reserved I ended up paying more for refused to take the money off for their mistake

Shakira J. le

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They staff was friendly on site worst customer service experience I have had in my life. They over charged my credit card. Putting me in the negative. Refunded the incorrect charge but would not give me a full refund after the hassle and inconvenience to me the customer. Offered me a vip because he States he can't give me a full refund. Then tried to offer me $15 back. No way will I return as a customer.

William M. le

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Large concrete barriers dividing parking lot are knocked over making it difficult to enter/exit. Staff never happy, customer never greeted with a smile and generally treated as a bother.

Careem S. le

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Le client n'a pas laissé de commentaire.

joseph M. le

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I had to wait over a half an hour to check in the vehicle because you were understaffed at the store. The man working by himself was running around as best that he could to accommodate the customers. You need more employees.

Blaze B. le

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Le client n'a pas laissé de commentaire.

Margo M. le

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Smile ??

Kurt R. le

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Maybe it's me but I had trouble figuring out which entrance to use. I think there are one or two entrances to the building for storage. So how do you get into the truck counter?

Anthony D. le

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Check-in was fast and professional. Needed a truck for a few hours for a short move. Would definitely use again.

Lori T. le

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Not a thing. My experience was wonderful

Phillip L. le

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Le client n'a pas laissé de commentaire.

Tori M. le

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Le client n'a pas laissé de commentaire.

M A. le

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I was very upset that the workers were just leaving trash all over the street and parking lot. They were cutting the zip ties and letting them fall into storm sewers which end up in our waterways. So that was Uhaul generated trash and the workers just left it! I was very upset about it.

Robert K. le

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They made it easy, thank you!

Russell C. le

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Use file formats that are common for communication, have trucks that are full of fuel, have trucks with no "check engine lights " on.

Kelston L. le

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I would only recommend this office because of it's convenient location. Customer service at the desk is just bad. However, using the app makes it easier. The only problem is that the app tells you a truck is there and then they tell you that it's parked at another location.

Aiesha S. le

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Le client n'a pas laissé de commentaire.

Monica V. le

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EXCELLENT CUSTOMER SERVICE

Joshua S. le

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The key and truck drop off was extremely easy to navigate and understand. instructions were very clear.

Pearlie H. le

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Stop overcharging I was charged 2 days for 2 hours

Careem S. le

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Le client n'a pas laissé de commentaire.

Adriene C. le

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No comment

BELINDA R. le

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I regret not shopping around before placing my belongings in storage. There are ground level units which can be accessed 24/7 elsewhere. This is a very old warehouse with only one elevator.

Mark G. le

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Decided to carry my items down 3 flights of stairs in 4 trips. Large U haul truck was "using" the elevator but never saw anything move during my hour of carrying my items downstairs.

Dejah J. le

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Great service!

Matthew g. le

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This facility met all our needs. Convenient location.

nelson g. le

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Everything was good but you only have one elevator in the storage area and it’s obsolete , if you have three people trying to use it it creates issues. You need more updated elevators and more than 1

David C. le

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Staff was very under trained..

SANDRA T. le

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I really enjoyed my experience

Steven G. le

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Truly they were and are a blessing. Thank God for there services.

arnest c. le

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I really appreciate having your locker storage you are the best 100 excellent

Madeleine C. le

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I waited 2 hours to access the only elevator access on site. The staff allowed one group to access the only elevator for a full two hours.

Ingrid C. le

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Staff was so nice and very knowledgable.

SHIULI M. le

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The manager was not much helpful.

JOSE V. le

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Great customer service at 740 e Erie blvd

marcus j. le

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Staff helful at alltimes

alyce s. le

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The unit is clean. We had a difficult time understanding how to get into the building and using the elevator was a real education. All in all your prices are competitive with other storage units.

ALONZO O. le

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Only one time that I couldn't get a cart and elevator. Staff was always alert and friendly.

clinton w. le

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Just great, all needs met no problems or complaints 💯 percent satisfaction

CHRIS B. le

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Great

Sterling S. le

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Great service.

Natashia Y. le

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My unit had bird feathers inside of it when I removed my items. I noticed bird poop on my furniture. I was not aware that birds had access to the storage unit. I would love to have someone contact me.

mellisa p. le

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Facility is great and clean very friendly staff and I use the location facility all times not just for storage but also for their supplies and trucks.

S. Vivian C. le

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Elevator was broken and took forever to fix. Big inconvenience since I needed the stuff that was in storage, so I had to bring it all down 6 flights of stairs. Not worth the money I paid.

kellen w. le

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When I went to retrieve my item and close my account, I was told about a card I needed to access my space. I was never given a card nor was a card ever mentioned and I got serious attitude it.

Douglas W. le

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The staff where every helpful

Michael R. le

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The elevator was unavailable when I moved in so I was forced to carry a dozen large items up 6 flights of stairs. Upon moving out, the elevator was broken so I had to carry all my stuff down.

Ursula S. le

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The facility was clean but the freight elevator for me to bring my items to my storage unit was broken when I moved in and out. And I couldn't get assistance to bring my things up to my unit.

David M. le

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The building and elevator are quite old. I heard the elevator was out of service for 3 weekends in a row, and it was down for 3 of the 4 days I was there

Nicole S. le

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Several staff members were rude and not helpful. Elevator was out of service for days. Staff could not provide any further information as to when it would be fixed and how to remove my items.

anthony w. le

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Terrible service

laticia S. le

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I didn't need the storage for the whole month, I felt I should have received at least half my money back. That was wondering the only issue. I have patronized this U-haul sight several times.

EDITH P. le

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The staff was very helpful and friendly.

maria g. le

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I had to use the stairs and thats the only problem being in my 70's it was hard.

Joanna H. le

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your office should be accessible to people in wheelchairs