Évaluations des clients U-Haul Moving & Storage of Murrieta

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Murrieta

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Felicia G. le

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Keep up the GREAT customer service!!!

Eugene M. le

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Le client n'a pas laissé de commentaire.

Laron H. le

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Amazing staff at this location........... everyone especially Eva two thumbs up

SHELDON F. le

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No one came! We went in twice! Finally unloaded the trailer ourselves and just left! Worst service

Robert W. le

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Everything was great it was very smooth and went very comfortable

David M. le

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The people working at this particular location are awesome. They are like family and treat you with respect and care. I will be a repeat customer for sure.

Jorge L. le

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Le client n'a pas laissé de commentaire.

Sean W. le

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The staff and facility were great. Process was easy. Your website sucks though. Too confusing.

mike M. le

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Le client n'a pas laissé de commentaire.

Roderick E. le

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Le client n'a pas laissé de commentaire.

Eleanor R. le

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Everyone was so helpful ! Best uhaul office!👍🏽

Janrey E. le

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Online pick up is not convenient, its faster to just walk to the customer service.

MICHAEL C. le

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The employees should probably pay more attention to the customers returning vehicles. I waited for 20 minutes at the vehicle return area (at 9am and the place was dead). The employee that finally came out was rude. I would NEVER use this location again.

Gordon B. le

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Le client n'a pas laissé de commentaire.

Juan C. le

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Thanks for changing management and new personal, the last manager and crew they were ready rude now is a new whole game,good customer service and good attitude,l am a regular customer thanks

Anthony H. le

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Le client n'a pas laissé de commentaire.

Gerardo C. le

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Great customer service, good job

Sherry L. le

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Le client n'a pas laissé de commentaire.

Arthur A. le

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You should get in the habit of welcoming back returning/repeat customers. Call them by their name. I'm always made to feel like a stranger, even though I've been to this facility countless times.

Ernest M. le

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Le client n'a pas laissé de commentaire.

Noah P. le

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Le client n'a pas laissé de commentaire.

Alexis A. le

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Le client n'a pas laissé de commentaire.

Alyssa H. le

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A+++++++++++ for the staff and facility!!!

Ernesto P. le

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Le client n'a pas laissé de commentaire.

Mary V. le

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The best location I've ever used.

Dale B. le

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Le client n'a pas laissé de commentaire.

Patricia R. le

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Le client n'a pas laissé de commentaire.

Joan V. le

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Le client n'a pas laissé de commentaire.

Frank U. le

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Friendly, professional staff

angelica J. le

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Le client n'a pas laissé de commentaire.

Stacie R. le

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Le client n'a pas laissé de commentaire.

Demivic C. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Staff are friendly & knowledgeable & efficient

Patrick J. le

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excellent service

Ronald M. le

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Easy access to storage units and helpful staff.

Thomas J. le

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Le client n'a pas laissé de commentaire.

Stephanie V. le

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Le client n'a pas laissé de commentaire.

Adam S. le

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Le client n'a pas laissé de commentaire.

chuck P. le

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Le client n'a pas laissé de commentaire.

Vincent T. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

Andre E. le

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Le client n'a pas laissé de commentaire.

Peter D. le

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Great customer service

Mark R. le

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Very friendly staff

Sandra F. le

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Le client n'a pas laissé de commentaire.

Leroy S. le

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More staff to help the customer to with questions and recommendations on the equipment and use of rentals.

James G. le

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Le client n'a pas laissé de commentaire.

Manuel A. le

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Le client n'a pas laissé de commentaire.

Enrique M. le

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Le client n'a pas laissé de commentaire.

STEVEN G. le

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Great customer service

TANYA L. le

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Great customer service. Very understanding and helpful. Thank you.

Dale B. le

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Le client n'a pas laissé de commentaire.

john T. le

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Le client n'a pas laissé de commentaire.

Frederick B. le

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The employees were very courteous and helpful. They seem like they have a genuine concern to help the customer. Well done

Keith J. le

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Alex and his team is awesome! I rent 5x8 inclosed Trailer Frequently at this location for my photo booth business. They take great care to insure there is a trailer available when I reserve one.

Mario R. le

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All good. Super helpful, proactive and friendly staff!

Cooki w. le

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Very convenient to get to . Always clean.

Mandeep H. le

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I use this place for all my uhaul needs. Easy in and out, friendly staff great job

Juan R. le

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Costumer service perfect thank you

SHELBY H. le

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The entire staff was exceptional. The U-Box Gal that helped me with my truck rental was outstanding. She deserves a raise!!

Len B. le

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Le client n'a pas laissé de commentaire.

Julieanne D. le

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Very friendly and knowledgeable staff. Good choice of equipment on hand

Bob C. le

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Le client n'a pas laissé de commentaire.

Ryan M. le

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I rented a 26 foot truck 8am Saturday 1/11/2020, returned the truck at 1pm Saturday 1/11/2020. Then on Monday 1/13/2020 I was charged and additional $196 because they said I returned the truck today. I expect a full refund of the $196. They can reference the camera's from 1/11/2020 to see that I did indeed return it at 1pm. Referance #2550910

Francis P. le

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Le client n'a pas laissé de commentaire.

Jeremy D. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Good, pleasant staff

Jenna J. le

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Le client n'a pas laissé de commentaire.

Paul M. le

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Water damage to mattress, couch, and boxes. The uhaul had leaks through the top.

Jaime G. le

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The lady that helped me out was very helpful.

Paul S. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Loading ramp was too short for the truck

Ricky S. le

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Amazing customer service!

Kim N. le

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Le client n'a pas laissé de commentaire.

Jeremy A. le

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Great staff

Michael J. le

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Lawrence was very professional, pleasure to work with!

ANDRE W. le

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Every UHAUL employee gave me excellent customer service.

Robert B. le

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Le client n'a pas laissé de commentaire.

Garrett M. le

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It was very frustrating getting a drunk with only 1/4 tank. Having to guess the right amount of gas to fill as to not be over 1/4 and lose money or be under 1/4 tank and be charged. Staff was great! Truck was very clean and orderly.

Maria F. le

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the bathroom and guest areas were very clean and the attendant was very helpful in answering our questions/helping us get what we needed. Would reuse uhaul and recommend to friends.

DAVID R. le

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Le client n'a pas laissé de commentaire.

Mary V. le

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They are marvelous. They rounded out the red carpet in customer service. I commend HR for their hire. Not just a good job, but a "Great Job"

Tim H. le

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Le client n'a pas laissé de commentaire.

Armando M. le

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Le client n'a pas laissé de commentaire.

PAUL W. le

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The service representative was knowledgeable and helpful.

Emanuel S. le

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Offer trucks with cruise control as a standard

Rafael M. le

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Le client n'a pas laissé de commentaire.

Daniel V. le

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Le client n'a pas laissé de commentaire.

Mack L. le

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My experience was awesome.

John B. le

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Le client n'a pas laissé de commentaire.

Christian R. le

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The reserved truck size 17' was not available, I got a bigger truck 20' that it was way too big for my moving that caused me an inconvenient because I wasn't ready for that extra space.

Christopher A. le

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Le client n'a pas laissé de commentaire.

Carlton J. le

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Make sure the employees staffing your on-site vehicle/equipment return line are more responsive when a customer drives in to return their rental. Two employees were engaged in a deep non-work related conversation with an unknown individual when I drove in. As such, their situational awareness was non-existent of my presence so I had to walk up to them to get their attention that a “customer” was making a return.

Gina G. le

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The manager went beyond to help me get started on my journey. SHE was helpful and courteous. I was very impressed with her knowledge and assistance. I have used Uhual for years and find these female managers the best!

Kevin V. le

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So easy and fairly priced.

Stephany S. le

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Le client n'a pas laissé de commentaire.

Anthony M. le

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Very nice experience

Jeff H. le

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Very helpful staff enjoyed the experience.

Jane D. le

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Le client n'a pas laissé de commentaire.

Steve K. le

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Le client n'a pas laissé de commentaire.

Patrick H. le

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Le client n'a pas laissé de commentaire.

Vincent E. le

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Le client n'a pas laissé de commentaire.

Brianna D. le

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Staff were kind, friendly and helpful. Although I offered to help them park the trailer in the back he did not want to keep me waiting and unhitched the trailer in the drop off lain, so I could get going. Many thanks in making this whole experience easy and seamless. Good job to all including reservations personnel.

jeffery J. le

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Great staff

Manuel O. le

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I have yet to find a uhaul location that is as clean, professional and attentive as this location. I could have gone a cheaper route and rented a one way uhaul but that meant dealing with an unprofessional, smelly, dirty, and unorganized location in Chino Hills. I rather pay the extra and deal with this Murrieta Location.

Steven L. le

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We moved Saturday and it was supposed to be a 6 to 7 our move. We rented a 27 foot truck and during the course of the day two times the battery died and we had to jumpstart it our self once and it took over an hour because we had to go get jumper cables. The U-Haul customer service would have taken too long to get roadside assistance. The way they have it set up is an online request and we were stuck on the side of the road, too inconvenient to do Saturday and it was supposed to be a 6 to 7 hour move. We rented a 27 foot truck and during the course of the day two times the battery died and we had to jumpstart it our self once and it took over an hour because we had to go get jumper cables. The U-Haul customer service would have taken too long to get roadside assistance. The way they have it set up is an online request and we were stuck on the side of the road, too inconvenient. Then we got it started and a second time during the day it did it again and we called roadside assistance and start to finish it was over two hours. We paid our movers $125 an hour And for over three hours was wasted with the battery dying in the truck. We will be calling in the morning to talk to a manager about it. We called during business hours and reported it and they took notes

William G. le

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Amazing

Steve L. le

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Real friendly always there 2 help u very with our needes

Mack L. le

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The Customer service employees were very amicable and accommodating. This is a plus to the company.

Obrian M. le

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The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.

Danny U. le

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Great experience

Wayne N. le

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Excellent service, clean, and secure.

Jacqueline B. le

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Our experience was helpful and professional from start to finish.

Eileen B. le

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Great professional staff, knowledgeable, and helpful. Thank you.

robert m. le

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The inside was kept clean but the out side was trashed by my building, I guess from the homeless.

Daniel L. le

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Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...

Marilynn T. le

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Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!

Gilberto C. le

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Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.

Timothy B. le

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good service

Momo J. le

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Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something

Robert T. le

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Exceeded all expectations!

steven v. le

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I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know

James J. le

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Thank you for your providing this service.

Barbra D. le

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1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call

Allen M. le

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A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.

Lauren D. le

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Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all day

justine c. le

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when checking out there were snags. Left on hold for over thirty minutes on the phone, didn’t get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.

Rick K. le

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Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.

Mike A. le

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Too much money for the few things I had but the place is very nice

amrik t. le

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Great service.

Loida Q. le

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This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.

Angelina R. le

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They are great

TIM B. le

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This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.

Kevin T. le

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Very clean and secure facility. Lawrence was very helpful and friendly, as well.

TIM B. le

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Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.

rita w. le

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All employees were very helpful and courteous

Sam J. le

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You made my life so easy, everything I needed in one location you are the best Go team Murrieta

Ronald T. le

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This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.

Michelle G. le

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The storage facility is clean and very well maintained.

Michael S. le

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Outstanding!

Eric A. le

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The woman that helped me at the front dest was very helpful and nice !

Floyd W. le

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The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.

Mack L. le

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My experience was great as well as the interaction with staff. All were amicable.

Nel Hexner J. le

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The lady heard my concern about tow dolley and initiated a complaint to address my concern.

Joe H. le

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Great service.

cooki w. le

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Great service would recommend to others.

Ben M. le

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Great customer service! And thank you 😊

Caesar B. le

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Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.

Benjamin M. le

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Great service ❤️

CHRISTY F. le

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I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.

Brandie B. le

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Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life Storage

DOUGLAS B. le

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Great service.

pouya r. le

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Terrible experience. Terrible customer service.

Andrew J. le

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The carts in the indoor storage are really useful.

Laneal B. le

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Excellent facility, great staff💯.

florina c. le

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Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services again

Judith R. le

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Everyone one there was great! In particular a girl who might be a manager (played soccer).

Mike A. le

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Ray was a big help she did an excellent job and thank you .

julie l. le

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The staff is professional, and the facility is clean.

Jennifer B. le

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Uhaul is the absolute best storage facility anywhere!

Julia M. le

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Your delivery driver Ross was great!!!

Robert E. le

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We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by Brianna

Sharon B. le

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The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Thank You

Frank C. le

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Entire staff ws very friendly and helpful. Thank You

Cari F. le

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Cleanest facility I’ve ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.

alexander f. le

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thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.

christy j. le

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The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.

Gregory D. le

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Everyone was very friendly iam happy eith the service i received.

Mike R. le

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Need lights in the units. Hours not long enough and way too expensive.

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