Overall, it was a good experience but I am confused about what to think about your company ow. Some extra charges on my bill occurred. I have contacted customers service and have not heard back from anyone yet?Jan J.
Customer Reviews for U-Haul Moving & Storage of N Vancouver
Pour nous contacter
North Vancouver, BC V7J1C8
(No on-site parking available for customers during rental)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Have more 4x7' open trailers available. Easier for towing behind a car. Great for small volume domestic moves.DOUGLAS R.
Inside of windshield was a bit streaky / dirty. But otherwise the rental was great. Merci.JACK P.
I would have the vehicles topped up with fuel with a full tank of gas so I don't have to go to the gas station the same day I use it. It also is easier to fill up when I return it.MAURICE V.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Andrew H.
There was a slight wait with 3 other customers, however, they had 2 people processing reservations so the wait was minimal. Staff are always very friendly and efficient. I live in downtown Vancouver, but always use this location for my moves and equipment rental. Highly recommendNORMAN B.
Staff have always been friendly every time I have rented here.NORMAN B.
Le client n'a pas laissé de commentaire.SHELLEY G.
Le client n'a pas laissé de commentaire.ROWENA V.
Le client n'a pas laissé de commentaire.KIM G.
Le client n'a pas laissé de commentaire.AMIR M.
not reallyphilipt D.
Communication issues; Very Difficult to hear clearly , questions and directions because of Mask and plexi glass barriers. We need creative plans to help us understand each others business during this pandemic phase. Maybe a microphone system .ROBERT C.
The back smelled quite badAmanda G.
Le client n'a pas laissé de commentaire.KIMBERLY D.
Maintain your payment terminals on a more regular basis. The woman who served me was a credit to your company, fast, knowledgeable and courteous.JAMES R.
The service outside was friendly however the office/ check in was terrible. Unfriendly bordering on rude. It used to be much better, we come to this location regularly.JULIA M.
Good efficient long term employee at check in. Nice guys in the yard. Quick in and outWILLIAM M.
The staff were very helpful when I picked up the truck, and the truck was reasonably clean. Driving easily on city streets the truck seemed fine, but when loaded going downhill on the highway putting more pressure on the brakes cause massive shuddering to the point where I was loosing control. I've driven for 55 years and may rental vehicles and truck, but never have I had a frightening experience like that. The response when I returned the truck was indifference. Stay away, and pray you don't get that vehicle next time you think about renting from u-Haul. Go elsewhere.Mark W.
Very upset with the self return system. I spent over an hour trying to understand how it works. I dropped the keys. Got charged $20. I've Been renting uhauls for 18-19 years. Several hundred rentals. Would respectfully like the equipment return â€œchargeâ€ reversed. As mentioned I tried to self return but it wouldn't work.JOSEPH O.
Le client n'a pas laissé de commentaire.MICHAEL A.
Great service! Thank youCampbell M.
Le client n'a pas laissé de commentaire.RODRIGO M.
Le client n'a pas laissé de commentaire.D'ARCY C.
Le client n'a pas laissé de commentaire.MARGARETTE D.
Le client n'a pas laissé de commentaire.David T.
The young lady who process my original contract should not of been at work due to her cold, sniffles, running nose under her mask. Covid is spreading, employees displaying flue symptoms should NOT be dealing with customers!! When I returned the van I made sure the fuel was exactly where the original contract displayed and followed the chart you provide customers as a guideline. My fuel should of come to approximately $15 to assure I fuel up with $20 the fuel level was exactly as per the contract. The young man who process my return outside tried to tell me the fuel was not according to the sheet he would be charging fuel charge ??? I pointed out and showed him the receipt for the fuel for the gas station next door. I OFFERED TO return to the gas station and add $5 of fuel and the fact I COMPLETELY DISAGREED ! The clerk the asked ifninhad the $5 cash to give him instead. ?????????????? HMM are you kidding me now you are trying to scam the customer ??? WOW DO I LOOK THAT STUPID ?? I declined his request to pay him directly at which point he stated would wave the $12 fuel surcharge .. Sorry this is a way of internal theft and completely dishonest action on the part of the employee.!! Please review your sick policy employees displaying flue, cold syntoms should not be at work.. I have an other reservation for Jan 22 at the same location, however considering changing locations as a result of my disgust.. Thank you for your time... MerciALEJANDRO H.
Le client n'a pas laissé de commentaire.PETER C.
Le client n'a pas laissé de commentaire.VEACESLAV R.
Le client n'a pas laissé de commentaire.STEPHEN C.
Courteous staff, well-doneGERHARD V.
Le client n'a pas laissé de commentaire.HEATHER E.
Windshield wipers stopped working during the rental while the rain was torrential. Vehicle had obviously been smoked in as it stankOWEN S.
It was not clear when I looked online that there was fullday pricing including 150 km for a van. All I recall seeing was the in town rateNICHOLAS S.
Giving me a basically empty car (fuel). I only drove 23 KM, fueled the car for 20 CAD and only got a 5 CAR fuel credit. not happy.Hans H.
The equipment ran fine, but the truck had the knob on the window crank missing, ran out of washer fluid as I was drawing on salty roads. I would say that washer fluid should just be refilled when a truck gets back from service, especially during winter months. The windshield was smeared on the inside so when you get a bright sunny day reflecting, its hard to see.MARK P.
I reset the fuel litres counter when I left with the vehicle. It said I burned 21,3 litres. Before returning vehicle I filled it up and put 31 litres in it. I rent very often from this location for my landscape company as I am always renting trailers. I was disappointed with this.REHMAN R.
Good staff. ThanksSergio P.
They wouldnt help us back up and were disinterestedkevin L.
Everything worked out perfectly!! Thanks James FisherJAMES F.
Return after hours is a lot! There was no parking soot upon our return! The truck we got had a broken mirror and we were told not to worry, they already knew about it, but how do we know that for sure! Do we reported it! Interior lights in truck did not work which was problematic at nightALLAN M.
Le client n'a pas laissé de commentaire.DANA D.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.Jonathan T.
Great customer service! The truck was kind of old and not in a great shape (almost 100 000 miles), but it did the job in town, we did not have big distances to travel.VIOREL N.
Le client n'a pas laissé de commentaire.STEPHEN C.
Le client n'a pas laissé de commentaire.OMID V.
The snow could have been removed from the back of the pickup before we got it. Merci.Victoria N.
Le client n'a pas laissé de commentaire.james S.
Le client n'a pas laissé de commentaire.ANDREW L.
I was very happy for the customer serviceVICTOR A.
Very good service!ALEXANDRE D.
You have no snow brushes so the vehicles can be driven with out cleaning, which take my time. No snow tires in Canada is DANGEROUS, and by not changing them your putting peoples lives at risk.ADAM B.
Le client n'a pas laissé de commentaire.Marc J.
Just simply cleaner pick up and 4Ã—4 or winter tires to drive in snowSOHRAB Y.
Le client n'a pas laissé de commentaire.Eric C.
I have returned the trailerKIRPAUL S.
The point is you get allured that it is a cheap service like 19,99 â€¦ and at the end of the day you end up paying 100$ after gas! I only used the truck for two hours yesterday and 35 kms â€¦ i had to refill tank for 17 liters!! And ended up paying 75$ to U-Haul and 25 for gasSYAVASH A.
Le client n'a pas laissé de commentaire.EMMANUEL O.
when I picked up the vehicle the dash showed the yellow low tire pressure warning light ON. I asked the attendant to pump up the tires as 1 corner looked low. The attendant told me the tire pressure sensor was faulty but added some air anyway. After driving away 10km I noticed that the dash read out told me the right rear was at 50psi vs 80psi for the other tires. I returned to u-haul and asked the attendant to fix the problem as I was driving 100s of km on the highway. After some time the attendant managed to hook up the air to the tire an inflate to 80psi. Also, for the duration of the hire the wind sheld washer did not work, though it did work at the end of the day when we got back to the u-haul depot.paolo A.
The staff were pleasant but the vehicle needed some maintenance. A huge crack in the windshield, wheels really out of alignment.Joseph P.
Le client n'a pas laissé de commentaire.CIARAN L.
Gentleman doing the prep in the van was amazing and kind. MerciOWEN M.
Le client n'a pas laissé de commentaire.DEREK L.
Le client n'a pas laissé de commentaire.MICHEL P.
Le client n'a pas laissé de commentaire.Loring P.
The rental went very smoothly. Was a little upset with inside of U-Haul. It was musty, wet, and hadn't been cleaned out very well. Had mud, dirt, and leaves all that had been swept to the side, but we're still in trailer. Caused some of our furniture to get dirty. Glad we paid extra for blankets to keep our stuff clean.HANS B.
Clean & have someone 'walk around' the rental vehicle.JASON D.
Le client n'a pas laissé de commentaire.Ethan C.
It is what is, right?Lawrence J.
Le client n'a pas laissé de commentaire.Taylor F. | Expérience générale
The staff were very pleasant and accommodating but seem to lack direction or understanding of the winter road conditions in this area. To have M+S tires on (instead of a proper snow tire), no chains available, no shovel or any other materials for dealing with snow and ice is irresponsible! I made the staff aware of where I was travelling, asked for proper winter equipment and was told this was not available. Due to this equipment not being on the truck we had a very difficult experience that required an unplanned hotel stay in Lillooet (but could have been much worse). If it were not for an extremely helpful passer-by we would have spent the winter night, on the mountain pass, in the truck! My recommendation would be to include proper snow tires, chains, shovel and other materials with the rental during the snow seasons.LESLIE K.
Le client n'a pas laissé de commentaire.Gregory K.
It went very smoothly. Excellent updates and communiquÃ©s via email.NICOLA D.
Le client n'a pas laissé de commentaire.DARIOUSH N.
Le client n'a pas laissé de commentaire.Sudhin R.
Lady was a delight to work with, so sweet which was a welcome surprisegordon M.
Le client n'a pas laissé de commentaire.Arthur W.
Le client n'a pas laissé de commentaire.DOUGLAS M.
Happy with North Vancouver location but the one in one in 1766 Renfrew was the owner very dishonest he canceled our reservation and rent out our cargo to someone else in front of us he said this person is renting for two days. Then he told the uhaul customer service that we were late and he called us and we didn't answer his call which is lie. I sent the screenshot of my phone miss calls to your costumer service Sharon. What he did it was unacceptable and disrespectful.Panteha R.
It was to be at a different location and time, but we're advised that trailer hadn't returned so were directed to this location at a later time. We had to adjust movers and driver so it was frustratingkristin K.
Le client n'a pas laissé de commentaire.ADAM B.
Helpful, quick and friendly! You made it easy, thank you!TONI ANN B.
Stairs only, no elevator. The passcode I was emailed is incorrect and I was given a card and it doesn't work. I was told on my second visit not to worry about the security code and just walk up the stairs . This gives me worries about how secure my belongings are going to be in this facility.Dana T. | Online Move In
Excellent service à la clientèle.INGRID H.
Le client n'a pas laissé de commentaire.DANIEL A.
Great first experience with this location. Merci.GEORGE G.
Parking for personal vehicles at this location is a significant issue. Spaces should be provided for people that are renting trucks or vans. Renters should be warned ahead of time on this issue. I spent 30 mins looking for street parking for my car.RYAN D.
Have location pick up closer customer's home.MARTHA C.
Easy to Rent, Fast and good servicesSHEIKHZADEH D.
Le client n'a pas laissé de commentaire.GARNETT M.
Le client n'a pas laissé de commentaire.Lauren O.
The driver's side sun visor was broken so that it hung down when I went over a bump, and would have been very easy to fix before I rented it. Also the inside of the box leaked quite a lot. Fortunately, contents were moved before the pooling rain water did any damage. Otherwise, easy to drive, and the whole experience was easy.LOIS S.
When I received the car the gas was half full and when I returned the vehicle I made sure it was exactly half full the way I received it. The employee who took the car from me had a very bad attitude with me. When I tried talking to him he would not respond to my questions properly or he would answer them very unprofessionally. The receptionist would avoid telling me the employees name as I asked multiple times. At the end the receptionist provided me with a name for the employee, Dinsion. I'm not sure if this is the right name for the employee and the receptionist name as she provided was Angel. At the end they charged me extra for gas about $11 and wasted my time when there was no need to do any of this. I hope you guys are able to figure this out because this was a very unpleasant experience for me.Mohammad A.
A sheltered kiosk for customers to wait for assistance to pickup equipmentFREDRICK P.
Have someone who's willing to actually listen to the customer, instead of blowing me off about the condition of the vehicle. I have strong concerns that the next customer may end up dealing with a serious engine problem, not to mention the transmission or the alignment. I felt dismissed as if my concerns were just ignored. Again at this location I maybe from the wrong culture to be heard.Wendy T.
Le client n'a pas laissé de commentaire.Jerry S.
The team who helped us with the rental was extremely helpful and understood exactly what we were looking for! We really appreciate the hospitality and help in covering costs for our christmas donation drive! Thank you!!!Brittney G.
Le client n'a pas laissé de commentaire.christopher H.
Le client n'a pas laissé de commentaire.Carol Blakely C.
Le client n'a pas laissé de commentaire.ROBERT M.
When it comes to the actual check in for the storage unit, everything was fine. But the problem was that I also rented the uhaul van because I was moving. I was informed the morning of my move that the van is no longer available. They switched me to the pickup truck. I called uhaul and said that I can't use the pickup truck, as it's too small for some of my furniture and it was going to pour rain all afternoon. I canceled the pickup truck (and the rest of my day was a nightmare as I scrambled to find ways to move my things) and asked for the $50 I get if my rented vehicle isn't available. The woman on the phone said that I couldn't get the $50 because they're offering me the pickup. She was argumentative and dismissive. She eventually agreed that I should get the $50 but she was rude. If you look at my file, she's the one that canceled my rental of the pickup truck. I recommend you listen to that tape.Ryan C. | Premières impressions
Good prices that are published online and the access to account online is Beverly convenient.TAZMIN S. | Premières impressions
Le client n'a pas laissé de commentaire.Sayed Matin J. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!