I had a break-in and stolen things.
Dinesh Babu P. | Overall ExperienceSelf Storage Units in North Vancouver, BC, V7J1C8
U-Haul Moving & Storage de N Vancouver
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À 4,4 milles de cet établissement
Guardian Storage
151 W 7th Ave
(U-Haul Neighborhood Dealer)
Vancouver, BC V5Y1L8 -
À 6,9 milles de cet établissement
Burnaby South Self Storage Ltd
103-8678 Greenall Ave
(U-Haul Neighborhood Dealer)
Burnaby, BC V5J3M6 -
À 7,0 milles de cet établissement
U-Haul Moving & Storage at SE Marine Dr
1070 SE Marine Dr
Vancouver, BC V5X2V4Limited Units Available.
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À 9,3 milles de cet établissement
U-Haul Moving & Storage of Richmond
4511 Shell Rd
Richmond, BC V6X3M3Limited Units Available. Act Fast!
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the walk areas always have rubbish blowing around. Its a good facility but fairly standard for self storage (I only have Australian self storage to compare to though).
Amanda S. | Overall ExperienceVery dirty and damp outdoor storage found bugs in my belongings after under 1 month of storage. Staff outside super rude and always seemed to find a way to block my truck in.
Ryan P. | Overall ExperienceNo lock was inside the locker. I had to go to the desk to receive my lock.
Simon W. | Online Move InStairs only, no elevator. The passcode I was emailed is incorrect and I was given a card and it doesn't work. I was told on my second visit not to worry about the security code and just walk up the stairs . This gives me worries about how secure my belongings are going to be in this facility.
Dana T. | Online Move InWhen it comes to the actual check in for the storage unit, everything was fine. But the problem was that I also rented the uhaul van because I was moving. I was informed the morning of my move that the van is no longer available. They switched me to the pickup truck. I called uhaul and said that I can't use the pickup truck, as it's too small for some of my furniture and it was going to pour rain all afternoon. I canceled the pickup truck (and the rest of my day was a nightmare as I scrambled to find ways to move my things) and asked for the $50 I get if my rented vehicle isn't available. The woman on the phone said that I couldn't get the $50 because they're offering me the pickup. She was argumentative and dismissive. She eventually agreed that I should get the $50 but she was rude. If you look at my file, she's the one that canceled my rental of the pickup truck. I recommend you listen to that tape.
Ryan C. | First ImpressionsToo many vehicles located in such a small space making it difficult to come & go.
Christine R G. | Overall ExperienceThey have no respect for their storage at this facility. They literally BLOCK ACCESS to the storage by parking large trucks all around it!! There's ALWAYS a truck close to the storage where the staff is unloading stuff from it. Also on a side note, I once called this location from home. I was on hold for 20 minutes so I decided to drive up to the location... 15 mins later I get there, and I'm still on hold on the phone. There were no one in the office but the front desk person... he had the phone up so it doesn't ring... I'm like why don't u answer the phone... I've been on hold for like 35 mins. He's like this thing rings too much... I need a break from it... unbelievable how rude he was. I tell you, this is one of the worst managed uhaul locations U can ignore this, or do something about it. Go undercover if u have too... the level of crap your customers have to put up with in this location is unreal. Unprofessional. Do u want them carrying the uhaul name with such disrespect? How much do u respect and value ur company?
Bruce R. | Overall ExperienceThe front desk staff and return staff were beyond kind and helpful. Everyone was very approachable and more than willing to do their best to accomodate! I can not say enough good about the experience!
Emma Q. | First ImpressionsThis Uhaul experience is the most unexpected in a negative way. Firstly, the Uhaul Manager requests me to pay a $710,11 towing fee that I never order, and I never observe the towing service. It was extortion. The towing fee bill the not bill to Uhaul or a bill to myself. It was billed to a non-related third party, except has the truck that I rented's information. Many people rent that truck from time to time. I never request a towing service or observe a towing service. A towing service during the rental period also covered under the insurance contract as well. Uhaul has its own towing service under the contract if towing required. The Uhaul store manager said he paid the towing fee to a third party, so he needed to be charged to my account. It is unreasonable. I suggest the manager. I am afraid a third party was playing the game behind the scene for the sole purpose of financial gain. The RCMP and related organizations needs to investigate this type of Economic crime that takes advantage of the business and innocent people for the sole purpose of organized crime's financial gain.
Emily Y. | Overall ExperienceI had an emergency to leave where I lived..I had looked for 4 hours for a rental van. I came upon Uhaul main st. They were so helpful and supportive. Immediately, I had a rental van and a locker. The person behind the desk walked me to the locker, insured I knew how to enter with the cardlock..the guys helped me understand the working of the van..I really appreciate all the support and kindness ..super people work here.
SHERYL R. | Overall ExperienceTheir the best storage so far that I in counted I will fully recommend to my family and friends.
Marlyn B. | Overall ExperienceI moved out because there was mouse poop all over my unit and stuff with absolutely no food or traces of food anywhere in my unit. It didn't get into any of my stuff after inspection, but poop was everywhere. I spoke with the manager and he didn't really have anything to say about it, very much a "what do you want me to do about it" mentality. I asked for help cleaning it up as I didn't have proper cleaning supplies and mouse poop is really dangerous for women to clean without proper protection, and the person he sent just wiped it off with a rag onto other stuff in my unit. One blanket needed to be thrown out because it was coated too much for me to feel comfortable to get it home to wash it. One lady, who was wonderful, apologized several times for it, but the manager didn't seem bothered. I moved my stuff out the next day because I had some very expensive books, furniture and linens that I cannot risk vermin ruining. The manager telling me that he'll clean the floors with peppermint oil more frequently to keep them away wasn't comforting and clearly not working.
Stephanie B. | Overall ExperienceGood prices that are published online and the access to account online is Beverly convenient.
TAZMIN S. | First ImpressionsUnit dirty and smelled strongly of mold. Access to the unit for moving in/out blocked by rental equipment and very difficult to access. Rental staff could not find my reservation so created a new one, leaving my existing one open. Rental agent seemed poorly trained and not helpful.
Victor L. | Overall ExperienceI had a storage space at this location for about five years. In that time my monthly rent rose by more than 20 %, which seems rather steep. My biggest issue is getting access onsite with a vehicle. Beings as it is a truck rental location the lot is very congested and it became highly inconvenient to gain access to the storage entry. The people onsite are very friendly but the experience became too much of a hassle to take things in and out, which I have to do from time to time. Just my experience.
DAN D. | Overall ExperienceUnfortunately there were so many U-Haul trucks on the forecourt that I couldn't park anywhere near the storage locker. The staff did everything they could to help, but the lot was too full.
Jonathan C. | Overall ExperienceThere were so many U-Haul vehicles on the lot that I couldn't park anywhere near the storage and had to dolly everything over to it. The employee was great and tried to help but was unable to.
Jonathan C. | First Impressions