We had two trucks from different locations, and the same thing happened in both cases: We booked the trucks for multiple days -- one online, and one by phone. On pick up we confirmed it was for multiple days, but the next day we got a call saying the truck was late, and two families were inconvenienced as a result. So, something wrong with the booking system. Merci!Julie B.
Customer Reviews for U-Haul Moving & Storage of N Vancouver
Pour nous contacter
North Vancouver, BC V7J1C8
(No on-site parking available for customers during rental)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Awesome staff. Quick, friendly and knowledgeable. Merci!Theresia M.
Le client n'a pas laissé de commentaire.GURJUNGSHER B.
You've become a very efficient and pleasant operation.Brian R.
The rental was mechanically not in good shape. I was really concerned if it was going to breakdown. The brakes were pulsing violently on downhills.Thomas C.
Much improved service over past visits - really appreciated how clean the truck was and how quickly I was in and out. Truck was a perfect size for my job.Randal I.
Return after hours should be easier.Doron L.
Too many other people waiting in front of me, I wish the checkout process took less than 1/2 an hourWilliam J.
Le client n'a pas laissé de commentaire.Danielle B.
Le client n'a pas laissé de commentaire.Colin S.
Smooth sailing! ThanksLodewyk C.
Le client n'a pas laissé de commentaire.Enrique M.
It was great that I was able to reach a "live person" when I had questions completing my reservation, even though it was late at night. Well done, U-HaulHerman M.
I probably wouldn't describe any trailer rental experience as â€œexcellentâ€, but this location is definitely above average. In particular the young man who installed and removed the trailer was great, patiently waiting while I installed my draw bar and freeing the stuck ball hitch when I returned. Thanks Joseph!Graham F.
Had to wait too long after checking in to get access to vehicle and be able to drive away !Peter D.
I had some hassles with booking then scheduling just to reserve the truck. Pick up was easy but do off wasn't. Nobody would help so I left. I haven't got my final invoice yet. Value was most important but service needs some workJASON P.
Wish there was a UHaul Location in Gibsons or Sechelt! We had to take the truck over the ferry twice to take it to North Vancouver.Lisa K.
Le client n'a pas laissé de commentaire.Biao L.
Le client n'a pas laissé de commentaire.Johanna S.
A general comment when it comes to filing up the petrol tank. It is next to impossible to accurately estimate how much gas to put into the tank, as it is rarely ever full when you rent it... this results in either putting in too little...and then you charge extreme amounts, or too much. I would suggest just starting with full so we know just to fill the tank, or if somebody puts in too much, they should be credited an amount back... if you charge for too little, you should compensate for too much; to not do so is not very ethical... Otherwise no complaintsLaurie S.
No complaints!Cheryl R.
Le client n'a pas laissé de commentaire.Laurie C.
Le client n'a pas laissé de commentaire.Johnny K.
Irritated I was!!!! I a rented online and presented myself for pickup at the big agency close to my place, (which is great) It happened that they didn't have me on file because without knowing I actually rented the truck to another U-Haul dealership just 300 m away. This other place has no visible sign in the street in only operate one or two trucks. I had to cancel and go with the big agency that I like. I lost precious time doing that and I think it does not serve you very well. Thanksfrank D.
Personnel amicalShawn C.
Le client n'a pas laissé de commentaire.Nima N.
My big take away was the wonderful, friendly and efficient staff. As my time is an important part of my life, I appreciate the staff that was on Satuday and I hope this crew is available for your next customer.Jackie S.
We were very impressed with U-Hauls online support. They were very helpful. MerciARTHUR P.
Le client n'a pas laissé de commentaire.ABDOLLAH K.
Well done overall.Hamed U.
Online check in was not working. Staff at the location were unable to solve the problemDANIEL G.
The vehicle was clean but it wasn't maintained properly. Turn signals weren't working.Nimbrad A.
Le client n'a pas laissé de commentaire.Danielle B.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.jack C.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.ANDREI D.
Le client n'a pas laissé de commentaire.Tom W.
Teach them how to fill the gas at that level.PEIXI G.
The trailer i rented was not clean and had allot of damage on itKELSON R.
Great service Great 2 men behind the counter, friendly and aware Nice and well maintained trucks I will always rent GASOLINE trucks when needed from great UHAUL Thanks a lotcristiano D.
Amazing stuff and well run. I enjoy returning here.Jereme W.
This is a busy location and tight for space the only option I see is to increase staff to expedite the process, this is my suggestionHenry R.
Awesome customer service.James R.
Le client n'a pas laissé de commentaire.JITHIN K.
Some steel tie downsRoger J.
More than 1/4 in the gas tank is preferable.ANEMONE D.
Le client n'a pas laissé de commentaire.Robert C.
I rent from this location fairly regularly, it's the only one on the North Shore and it shows. Staff were friendly but I asked 3 times (2 different staff members) if the floor of the box was 15 feet long as I was moving a 14,5 foot long item. They both said yes without checking. Got to where I was going and the floor turns out to be shorted than 14,5 feet. Had to drive with the item sticking out the back and the gate tied down. Attempted returning the truck at after hours, spent 30 minutes in your lot trying return the truck via the web site. Guess what, the web site doesn't work (as usual). They tried to charge me a $20 return fee. Thankfully your call centre service is much better than your location service and they waived the fee the next day after waiting on hold for 30 minutes. Get you act together U Haul. Oh, and it's 2022, maybe spend a few grand on an App rather than some ancient web site. If there were any other rental options in my area I'd never return with my business.Robert A.
The reason I am unhappy with this latest vehicle rental is that I refilled the gas tank (1 block away from your location) back to the same fuel level as when I received the Van. I just reviewed the emailed Transaction Receipt to see I was charged an additional $22,14 for 10l of fuel. I called to dispute this extra charge but the guy wouldn't help. It's not a lot of money; it's the principle of being charged for more gas after I just filled it back up to the level I received the Van. James - 778-886-8055James P W S.
Equipments weren't working properly .. original trailer was jack up on a parking break or sort of.. Second Trailer didn't have the blinkers working .. so we went for a third oneâ€¦. Probably spend 30 minutes at the location before I could leave..Florian D.
Le client n'a pas laissé de commentaire.Beverley B.
Le client n'a pas laissé de commentaire.Nasser G.
Le client n'a pas laissé de commentaire.Alex K.
Staff were amazing!Allison R.
Le client n'a pas laissé de commentaire.Jila M.
Le client n'a pas laissé de commentaire.Kenneth K.
Le client n'a pas laissé de commentaire.Juanita S.
I was told someone would call me the day before my pickup to confirm all the details - no one did, then at 9am on the morning of my pickup (scheduled at 10am at a specific location), I received a text informing me my order had been changed and I was now expected to pick up the vehicle at 2:30pm at a location an hour away by transit. when I called to sort it out, I was told there was nothing they could do except move my pickup time earlier, so I was forced to pay for an Uber out of pocket to make it there on time. the representatives at the location itself were lovely, but I received insanely poor customer service and communication overall - don't make any plans expecting uhaul to be reliable.Caeleigh N.
It is far easier to visit the UHaul centre in person to arrange for reservations than it is to utilize the online system.Gene R.
All good. This time it was quick and easy.ROBERT L.
Le client n'a pas laissé de commentaire.jorge R.
Transaction went seamlessly and staff were friendly and helpful. No surprises, which is great for a business event. I especially appreciated the on-line check off (pictures)transparency re: vehicle condition.Jeff B.
Don't rip off customers. The kilometre charges are ridiculous. Despite returning the truck with the same amount of gas, you charged me $17 to top it off. Clean the interior of the pick up. My rental stank. Won't be renting from u haul again.David C.
- Really great location in a calm, beautiful neighbourhood. (Great to grab food/coffee after dropping it off the next day!) - With 3 staff at the counter, there was almost no wait -- a huge relief as we had to meet our movers in time which was amazing! Good business hours, too (thank goodness you're open on Sundays). - Able to buy additional materials (e.g. mattress cover, etc.) that we had forgotten about. Suggestions for Improvement: Show the different types of dolly on the website (we almost got the wrong one. If I didn't think of asking, we would've ended up with a 4th horizontal (flat) dolly instead of the vertical one that we actually wanted. - Inform customers to arrive early and account for extra time to upload photos with damage, if needed.Priscilla T.
I got charged another $40? I brought it back at a quarter of a tank, so I don't understand what that charge was for? It was chaos there though. Personnel amical.Orlena C.
Le client n'a pas laissé de commentaire.Orlena C.
N/a very smooth service.Fred M.
The app is very annoying.Rolf B.
Excellent Staff from the front desk all the way out to the fellas outside providing and receiving the cars. Always enjoy coming to rent here and our company has instituted a Corporate Account with this branch. Thanks everyone! Clive Clarke Horizon EngineeringClive C.
Very efficient check in and check out! Thank you!Stacey B.
Great Experience Again, Thank you U-Haul!!DANIEL Z.
Le client n'a pas laissé de commentaire.JON W.
Le client n'a pas laissé de commentaire.Robin F.
Le client n'a pas laissé de commentaire.Chris R.
You guys were fabulous! The consultant I spoke to at the desk was extremely professional, knowledgeable and a pleasure to work with! Give that girl a raise! From now on I will only use Uhaul. I own a company and you will be our number one choice because of her. Thank you! Chelsea Eyton 7788897861Chelsea E.
Le client n'a pas laissé de commentaire.Dylan B.
Clean the inside windshieldAndrew R.
Especially efficient return of the uhaul: a staff member met me in the parking lot, took mileage and gas reading, calculated my bill and sent my receipt to me by email, all in a few minutes. Note: it would be good to have signage saying you don't need to come into the office to check in your vehicle.Peter O.
I had a reasonable complaint. I am a long time and repeat customer. The situation caused me much distress and the manager couldn't have cared less No I'm so sorry, no discountâ€¦.no customer satisfaction.Cindy M.
Le client n'a pas laissé de commentaire.William C.
Well organized pickup and drop-off. Everything to expectations.Frederick E.
Le client n'a pas laissé de commentaire.Mehdi A.
Include a line in the car check over to make sure the yellow tags on the roof are in place prior to the trip. We were told to check the roof for scratches/damage prior to the ride but we hadn't used the service before and didn't know about the yellow indicators at the top (if they break Uhaul knows of damages). When we returned the vehicle, they pointed out one was broken (which we 100 % didn't hit anything) and we may have to pay for damage. Thankfully the service reps were very helpful and checked back through past photos to find out it was from a previous driver before us, and confirmed it wasn't our doing. If we had known to check for the yellow indicators in our earlier inspection, it likely wouldn't have been an issue at all. Besides that, was great!Jonathan B.
If you sell your product clean... then it's gonna be easy to check damages that may affect the contract pay extra...Agnes P.
Was disappointed they made me go put 2 liters of gas in. I only drove 10 kilometersBrendan J.
Le client n'a pas laissé de commentaire.Scott M.
Give something back to the customer when your truck put me in danger. All they said was no refunds. None. I didn't even get a receipt. Not at all happy. Or pleased with your company. I may make a review for the public to serCheri F.
Le client n'a pas laissé de commentaire.Khalid A.
Good website with the confirmation of the no damage. Like the paperwork that shows how much gas it has when I picked it up. Good staff. Would rent again and recommend to a friendJames H.
Le client n'a pas laissé de commentaire.BHUPINDER N.
They are understaffedAndrey F.
Good location and helpful people working at this facility.Jarrod M.
Le client n'a pas laissé de commentaire.Casimiro G.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.Mahmoodreza S.
Make sure when a coupon is going to be used you don't charge a CC first and require refund then charge again. Plus the full value of coupon should be applied and not a lesser value, hoping the customer never notices.James S.
Le client n'a pas laissé de commentaire.Guy B.
I rent frequently for my company. Service is great and vans are always in good condition.Benjamin M.
The lineups are very long and not enough staff to take care of the clients at the front desk.Saro B.
I had a break-in and stolen things.Dinesh Babu P. | Expérience générale
the walk areas always have rubbish blowing around. Its a good facility but fairly standard for self storage (I only have Australian self storage to compare to though).Amanda S. | Expérience générale
Le client n'a pas laissé de commentaire.jinsu K. | Premières impressions
Very dirty and damp outdoor storage found bugs in my belongings after under 1 month of storage. Staff outside super rude and always seemed to find a way to block my truck in.Ryan P. | Expérience générale
No lock was inside the locker. I had to go to the desk to receive my lock.Simon W. | Online Move In
Le client n'a pas laissé de commentaire.Taylor F. | Expérience générale
Stairs only, no elevator. The passcode I was emailed is incorrect and I was given a card and it doesn't work. I was told on my second visit not to worry about the security code and just walk up the stairs . This gives me worries about how secure my belongings are going to be in this facility.Dana T. | Online Move In
When it comes to the actual check in for the storage unit, everything was fine. But the problem was that I also rented the uhaul van because I was moving. I was informed the morning of my move that the van is no longer available. They switched me to the pickup truck. I called uhaul and said that I can't use the pickup truck, as it's too small for some of my furniture and it was going to pour rain all afternoon. I canceled the pickup truck (and the rest of my day was a nightmare as I scrambled to find ways to move my things) and asked for the $50 I get if my rented vehicle isn't available. The woman on the phone said that I couldn't get the $50 because they're offering me the pickup. She was argumentative and dismissive. She eventually agreed that I should get the $50 but she was rude. If you look at my file, she's the one that canceled my rental of the pickup truck. I recommend you listen to that tape.Ryan C. | Premières impressions
Too many vehicles located in such a small space making it difficult to come & go.Christine R G. | Expérience générale
Le client n'a pas laissé de commentaire.Alexandre C. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES M. | Expérience générale
They have no respect for their storage at this facility. They literally BLOCK ACCESS to the storage by parking large trucks all around it!! There's ALWAYS a truck close to the storage where the staff is unloading stuff from it. Also on a side note, I once called this location from home. I was on hold for 20 minutes so I decided to drive up to the location... 15 mins later I get there, and I'm still on hold on the phone. There were no one in the office but the front desk person... he had the phone up so it doesn't ring... I'm like why don't u answer the phone... I've been on hold for like 35 mins. He's like this thing rings too much... I need a break from it... unbelievable how rude he was. I tell you, this is one of the worst managed uhaul locations U can ignore this, or do something about it. Go undercover if u have too... the level of crap your customers have to put up with in this location is unreal. Unprofessional. Do u want them carrying the uhaul name with such disrespect? How much do u respect and value ur company?Bruce R. | Expérience générale
The front desk staff and return staff were beyond kind and helpful. Everyone was very approachable and more than willing to do their best to accomodate! I can not say enough good about the experience!Emma Q. | Premières impressions
This Uhaul experience is the most unexpected in a negative way. Firstly, the Uhaul Manager requests me to pay a $710,11 towing fee that I never order, and I never observe the towing service. It was extortion. The towing fee bill the not bill to Uhaul or a bill to myself. It was billed to a non-related third party, except has the truck that I rented's information. Many people rent that truck from time to time. I never request a towing service or observe a towing service. A towing service during the rental period also covered under the insurance contract as well. Uhaul has its own towing service under the contract if towing required. The Uhaul store manager said he paid the towing fee to a third party, so he needed to be charged to my account. It is unreasonable. I suggest the manager. I am afraid a third party was playing the game behind the scene for the sole purpose of financial gain. The RCMP and related organizations needs to investigate this type of Economic crime that takes advantage of the business and innocent people for the sole purpose of organized crime's financial gain.Emily Y. | Expérience générale
I had an emergency to leave where I lived..I had looked for 4 hours for a rental van. I came upon Uhaul main st. They were so helpful and supportive. Immediately, I had a rental van and a locker. The person behind the desk walked me to the locker, insured I knew how to enter with the cardlock..the guys helped me understand the working of the van..I really appreciate all the support and kindness ..super people work here.SHERYL R. | Expérience générale
Their the best storage so far that I in counted I will fully recommend to my family and friends.Marlyn B. | Expérience générale
I moved out because there was mouse poop all over my unit and stuff with absolutely no food or traces of food anywhere in my unit. It didn't get into any of my stuff after inspection, but poop was everywhere. I spoke with the manager and he didn't really have anything to say about it, very much a "what do you want me to do about it" mentality. I asked for help cleaning it up as I didn't have proper cleaning supplies and mouse poop is really dangerous for women to clean without proper protection, and the person he sent just wiped it off with a rag onto other stuff in my unit. One blanket needed to be thrown out because it was coated too much for me to feel comfortable to get it home to wash it. One lady, who was wonderful, apologized several times for it, but the manager didn't seem bothered. I moved my stuff out the next day because I had some very expensive books, furniture and linens that I cannot risk vermin ruining. The manager telling me that he'll clean the floors with peppermint oil more frequently to keep them away wasn't comforting and clearly not working.Stephanie B. | Expérience générale
Good prices that are published online and the access to account online is Beverly convenient.TAZMIN S. | Premières impressions
Le client n'a pas laissé de commentaire.Sayed Matin J. | Premières impressions
Unit dirty and smelled strongly of mold. Access to the unit for moving in/out blocked by rental equipment and very difficult to access. Rental staff could not find my reservation so created a new one, leaving my existing one open. Rental agent seemed poorly trained and not helpful.Victor L. | Expérience générale
Le client n'a pas laissé de commentaire.Mia N. | Expérience générale
I had a storage space at this location for about five years. In that time my monthly rent rose by more than 20 %, which seems rather steep. My biggest issue is getting access onsite with a vehicle. Beings as it is a truck rental location the lot is very congested and it became highly inconvenient to gain access to the storage entry. The people onsite are very friendly but the experience became too much of a hassle to take things in and out, which I have to do from time to time. Just my experience.DAN D. | Expérience générale
Le client n'a pas laissé de commentaire.OLIVIA J. | Premières impressions
Unfortunately there were so many U-Haul trucks on the forecourt that I couldn't park anywhere near the storage locker. The staff did everything they could to help, but the lot was too full.Jonathan C. | Expérience générale
There were so many U-Haul vehicles on the lot that I couldn't park anywhere near the storage and had to dolly everything over to it. The employee was great and tried to help but was unable to.Jonathan C. | Premières impressions
We got blocked in when we were unloading and am supposed to drop off truck in maple ridge?? Not a good end to our day.Christopher H. | Premières impressions
I was very happy with my storage unit, it was easy to access and the right size. Staff were very helpful when I had to rent vehicles or buy supplies.Vince O. | Expérience générale
Thank you guysJay M. | Expérience générale
..woocheol L. | Expérience générale
The only negative issue was trying to close the storage unit and being transferred to multiple people over the phone. Some of the people sounded quite perturbed to be dealing with me.Leslie W. | Expérience générale
I was only able to get outside storage. There was a leak in the roof of my unit. Access was difficult as there are so many trucks close by. Staff were friendly but understaffed.Brenda D. | Expérience générale
Merci.Darren D. | Expérience générale
Good serviceKambiz F. | Premières impressions
Poor lighting. The outdoor storage is not convenient for unloading and loading . The employees are rude.Paula D. | Expérience générale
Would recommend Ubox to anyone moving .....opper D. | Expérience générale
Excellent service, both in St. Catharines and North Vancouver.Jan M. | Expérience générale
In Edmonton the staff were friendly and helpful. I would mention that my U-box itself had issues (for example the latch wasn't aligned, and had to be hammered shut each time I closed it).Melissa C. | Expérience générale
My worst experience ever! Never had access as always was blocked with trucks. The unit size is not as they are advertising and not sealed as water gone through inside. Never use U Haul or recommended.Adel F. | Expérience générale
The computer system makes any interaction far too lengthy. The inability to get ahold of the right people to have Ubox sent to the right place or accessed is exhausting.hilary b. | Expérience générale
Well organized & helpfulRay F. | Expérience générale
Unorganized and poorly trained employees. (Probably not their fault) All dealings over 18 months was challenging.Dana G. | Expérience générale
Staff charged a 120 plus tax for storage when it's supposed to be free if we rented a truck. Explaination was only eligible if from out of town ! not true in advertisement/reversed not profesionsalMary Jane C. | Expérience générale
Worst experience I've ever had, staff very unhelpful and rude, to many hidden costs and fees that should be covered by uhaul especially insurance on your own properties no end of trouble for me. Fail!matthew t. | Expérience générale
I have never used your facility and you are stealing money from my credit card and won’t return my calls or emailslisa i. | Expérience générale
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