Évaluations des clients U-Haul Moving & Storage of Naco - Perrin

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Naco - Perrin

Cote générale :

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RAMONA B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mikyong R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

tracy p. | Expérience générale |
Évaluation :

Everyone at the Nacogdoches location was absolutely wonderful! From the rental process to purchasing moving supplies, I had an easy time with my move. Kudos to your staff!

DONALD W.
Évaluation :

Awesome associates at this location...

Christiane F.
Évaluation :

Everyone I encountered here, whether in person, or over the phone was so courteous and kind! Very helpful and informative. I will decide definitely be back, and recommend this location!

GUILLERMO L.
Évaluation :

This location checked us in for a car hauler that had actually been turned in several days earlier, charging additional $279 in late fees. We're still fighting with Uhaul to have this refunded more than a month later. We've had countless phone calls to and from various individuals who all promise that these charges were due to Uhaul errors and we'd be given a full refund.

Brandi L K.
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Le client n'a pas laissé de commentaire.

CESAR R.
Évaluation :

Great honest and good customer service.

JESUS R.
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Keep the employees that were on that shift the two young men that helped me provided excellent service

Jose M.
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Great services

Diane L.
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Le client n'a pas laissé de commentaire.

Mary D.
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Le client n'a pas laissé de commentaire.

ROBIN C P.
Évaluation :

Bad attitude and filthy trailer took forever to check out only one computer was working

Da'Wanna G.
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Le client n'a pas laissé de commentaire.

DUNCAN W.
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Le client n'a pas laissé de commentaire.

Theodore L.
Évaluation :

They were very helpful

PEDRO V.
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Make sure the trucks have alignment done. The truck that I used needed one bad.. but other than that it was good

JOSHUA A.
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Le client n'a pas laissé de commentaire.

CYNTHIA M.
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Le client n'a pas laissé de commentaire.

kimberly L.
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Le client n'a pas laissé de commentaire.

MARNITA B.
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Le client n'a pas laissé de commentaire.

REYNALDO Q.
Évaluation :

N/A

STEVEN G.
Évaluation :

Customer service was excellent. Because I didn't get my moving pads from my rental location, I was eligible for a refund. The customer service rep couldn't do the refund on his end, but said he would submit a ticket to the rental location to prompt the refund. Customer service rep went above and beyond. Thank you!!

KENNITH W.
Évaluation :

Le client n'a pas laissé de commentaire.

VICTORMANUEL R.
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Le client n'a pas laissé de commentaire.

MARY H.
Évaluation :

we got an old trailer but it worked very well for us

Shana P.
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Le client n'a pas laissé de commentaire.

Cathy C.
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Le client n'a pas laissé de commentaire.

ANTON D.
Évaluation :

Friendly and efficient return of my trailer. In and out in <2 minutes.

James W.
Évaluation :

The tie offs in the front of the trailer were broken off and missing. This caused me to change my strategy for securing my load of lumber some. Pickup and drop off procedure was flawless, especially when the reservation was checked in.

ROLAND SEBASTIAN C.
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Le client n'a pas laissé de commentaire.

Randy B.
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Le client n'a pas laissé de commentaire.

VICTOR YANEZ T.
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No need for improvement.

Wenceslao C.
Évaluation :

They gave me the wrong truck and I had to go back into the store and wait in line again. New contract with correct miles and gas information update.

EUGENIO E.
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Great customer service!!!

PATRICK C.
Évaluation :

Le client n'a pas laissé de commentaire.

COLTON C.
Évaluation :

there was only one person at check in and out w long wait times

Marie B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michelle M.
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Forgot dolly

AARON B.
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Le client n'a pas laissé de commentaire.

CELISSE C.
Évaluation :

We are very disappointed in the service provided at this location. I called to confirm the drop-off time for my rental and was told I still had until noon the following day. The next morning after we dropped it off, we were charged an additional day. The woman we dealt with was very rude, condescending, and very unhelpful. She provided us with no options and was just trying to get us out of the door. Reconsider this location if you need a rental because they clearly are unhappy with their jobs.

ROBERT S.
Évaluation :

We had previously reserved a truck at AAA Sentry Storage 6303 Krempen Dr. San Antonio TX 78233. We told them that we would be returning at 4:30 to pick up the truck. She told us they closed at 5:30. When we returned the open sign was on but the door was locked. we called the phone number and left a message. We did not receive a response. They in my opinion live up to the reputation that U-Haul has built.

Alma M. | Expérience générale |
Évaluation :

Thanks for all your help in meeting my needs.

Jerome M.
Évaluation :

I was under the fact that I was set up all the way through from California to Texas and then too my house I paid almost $7,000 plus due to the delay of my house being ready I paid additional storage fees this is understandable but it took me calling 3 places for them to find my pods and setup delivery and also the movers to help they were I was originally told the pods could be delivered by flat bed in two trips but instead they put them on individual trailers so it took 4 trips one day and 3 trips the second day they were not ready causing delays and a harder longer day for my husband and I not to mention the moving team. I understood Uhaul was making the delivery and I was hiring the movers to come here and unload I have used Uhaul many times over the years never had so many issues as this. I had called to find out what was going on and was told I would get a call back from Olivia and have not received any call back.The moving team was late the first morning But it was raining buckets at that time but they busted butt unloading and putting I tens as directed and with trips back and forth with traffic delay's they were friendly and professional even with Uhaul trying to put the blame on them The other delay was the screwed the pods closed but did not unscrew them or let us or the movers know about it our electric drills were inside the screwed tight pod and the movers were unaware thy would need anything like that more delays and trying to remove by hand what had been done with a power tool was a waste of productive time Un happy customers probably will not be using Uhaul again

neal W.
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Le client n'a pas laissé de commentaire.

Savannah D.
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Le client n'a pas laissé de commentaire.

DAHLIA GUERRERO C.
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Process was fast. Employees were informative and helpful. I'd definitely go to this location again!

Chris B.
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Le client n'a pas laissé de commentaire.

bruno M.
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Great customer service! Very courteous and professional! I will rent from there again!

KAREN A.
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Le client n'a pas laissé de commentaire.

MICHAEL N.
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Although the employees were super helpful and professional, I was not happy that the financial system was down and they had to jump hurdles to make my rental possible. Additionally, the equipment ID on my original contract was not what I ended up using due to misplacement. The replacement equipment's right tail light became inop during the trip and created some concern.

Colin S.
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Le client n'a pas laissé de commentaire.

DAVID V.
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The gentleman that helped me the day before pickup was great, he took the time to explain which ball mount would be best and flipped the ball for me as well.

JOHNNY LEE W.
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Le client n'a pas laissé de commentaire.

Margaret W.
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Le client n'a pas laissé de commentaire.

ADRIENNE K.
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Le client n'a pas laissé de commentaire.

Michael K.
Évaluation :

Nothing. Simple turn in process.

LUIS C.
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Vehicles should be clean in and out. Should be clear about the final cost of the rental. More employees on site. Short of staff.

Justin S.
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Le client n'a pas laissé de commentaire.

Pamela G.
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Le client n'a pas laissé de commentaire.

RANDALL S.
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Le client n'a pas laissé de commentaire.

William T.
Évaluation :

Trailer amber marker light on the right side was actively shorting to ground cause the wiring to smoke and caused my light error message on my truck. Pointed out issue to crew but was told that he didn't have time to repair a simple replacement at the moment but being limited on time no other trailer on hand I took it as is. Won't be using this location nor will advise my family or friends to rent from there. Poor service and pride. I have pictures of trailer on day of pick up and even my 4 year old girl pointed out issues.

Yvette B.
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Le client n'a pas laissé de commentaire.

Kammie T.
Évaluation :

I was supposed to drop my trailer and truck at another location, but when I got there to drop off the trailer, they told me their lot was full and directed me to this location, approximately 6 miles further away. It was a very big inconvenience for me and as a result I was late meeting the movers at my home with the truck. When I spoke to the representative at this location about a possible discount for my inconvenience or the extra gas I had to use, he said he didn't give discounts. And that was the end of it. I was very disappointed.

Randy B.
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Le client n'a pas laissé de commentaire.

Joshua C.
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Le client n'a pas laissé de commentaire.

ELINOR F.
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Le client n'a pas laissé de commentaire.

Keith B.
Évaluation :

The drop off location was great and everyone was friendly and helpful.

DAVID L.
Évaluation :

Inside of truck hadn't been swept. Deep scratch on truck that wasn't noted, and I had to argue for a damage decal. Nick, the store manager, didn't give us the Safemove Plus and Safetrip that we reserved, and said that we had them or would have them when we came for the trailer the next day, even though I argued that they weren't on the contract and weren't related to the trailer. After I confirmed this with U-Haul central, the rep said I couldn't get them since >30 minutes had elapsed since the rental. I'm submitting a detailed complaint to service@uhaul.com. Josh and Daniel were great when I got the trailer the next day, but couldn't give me the truck insurance that I'd reserved and argued for the previous day due to U-Haul's policy. I just want to note here, that after only 40 miles, I found one of the auto-carrier tire straps was completely off the tire. No problem after that. I reported this at return location.

Charles P.
Évaluation :

New management! Very efficient and helpful. The only strange thing was from the national company, which said that the part of the state we were moving to needed extra trailers; so I filled one for free. Turns out that they didn't need any here at all! Nice extra gift.

Suzanne L.
Évaluation :

The cargo area was dirty and I had to clean it before I could load. There was very little gas and I had to go straight to the gas station before loading.

Forrest G.
Évaluation :

Le client n'a pas laissé de commentaire.

Suzanne L.
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Le client n'a pas laissé de commentaire.

ALANNA M.
Évaluation :

Customer service suck. I rented a van and told them I was an employee from another center. So, when they check me out they should have given me the employee discount. When I check in the truck they told me I should have ask for the discount. Plus my son was going to pay it with credit card they told us they couldn't because his name wasn't on the contract. Now I had to skip one of my bill.

Neal W.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH G.
Évaluation :

Olivia Ramirez, on Nacodoghes rd, great customer sevice, very patient , wish they were more people like her working there, thank you very much!!

JUDITH E.
Évaluation :

There was an issue with my order of a hitch installment, but the staff were extremely accommodating, went above and beyond and provided additional services. I am truly grateful of their superb customer service!

ANTHONY E.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey P.
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Le client n'a pas laissé de commentaire.

THOMAS J.
Évaluation :

Folks were friendly and courteous, the equipment I received was beat up and old. The lift gate was extremely difficult to open and even harder to close.

CHRISTINE P.
Évaluation :

Great staff

LEE F.
Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT C T.
Évaluation :

Truck was reserved. It was ready. Although it had 100k miles on it it worked well. Check out and return went pretty smooth. Not a huge fan of U haul because of past experiences but this went very well.

Sandra G.
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Le client n'a pas laissé de commentaire.

Stuart L.
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Le client n'a pas laissé de commentaire.

NANCY B.
Évaluation :

Excellent and friendly service.

Jesseray C.
Évaluation :

Nothing, Nick was absolutely amazing. He was understanding and emphatic. I will definitely be using this location again!

Patrick M.
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Le client n'a pas laissé de commentaire.

Conrado M.
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Le client n'a pas laissé de commentaire.

JAMES P.
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Le client n'a pas laissé de commentaire.

DELYLIA A.
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Le client n'a pas laissé de commentaire.

Jean Paul G.
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Le client n'a pas laissé de commentaire.

Kyuseok H.
Évaluation :

Le client n'a pas laissé de commentaire.

ANNETTE M.
Évaluation :

The quick tutorial the staff gave me outside was very helpful in towing a car for the first time we had no problems no issues and it was quick thanks Uhaul I will definitely be a returning customer especially to this site. ~Annette Mendez

Roland E.
Évaluation :

Le client n'a pas laissé de commentaire.

Luis A.
Évaluation :

Le client n'a pas laissé de commentaire.

Jose O.
Évaluation :

Le client n'a pas laissé de commentaire.

Chaniquah C.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL G.
Évaluation :

Friendly and effective

MATTHEW B.
Évaluation :

Le client n'a pas laissé de commentaire.

DENNIS D.
Évaluation :

Wish I would have remembered his name but the person helping me today (possibly one of the managers) was polite extremely helpful and would be another reason for me to keep coming back for repeat business. .... Well done

RYAN KEITH C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sarah T. | Expérience générale |
Évaluation :

It was next to impossible to access my unit for the first 6 months the gate card they gave me never worked so i could only access my unit if the office was open and they let me in other than that it was great

SANTIAGO L G.
Évaluation :

Le client n'a pas laissé de commentaire.

Diane T.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher T.
Évaluation :

Excellent service. We went to a different uhaul location and walked out because of the rudeness of the gentleman! The location we rented from will forever have our business!

Jennifer M.
Évaluation :

Everything went so smoothly, and every detail was explained. This was my first time renting from Uhaul and I'm very glad I did!

RYAN KEITH C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

CYNTHIA W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

carol l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KRISTY S. | Expérience générale |
Évaluation :

I really appreciated all the help from the EE's at this location - twice that I have been in the office - your company for some reason feels the need to do computer updates while the employees are checking people in and trying to get them set up for rentals both trucks and storage - I would hope the company would do those things at night when no one is in a hurry or panicking that there are too many people standing in line trying to social distance standing out the door in 100 degree temperatures waiting to get waited on because your company shuts the computers down - that's just nuts!!!

Virginia L. | Expérience générale |
Évaluation :

Thank YOU ☺️

SERGIO P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KATHRYN P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

John H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Melinda M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DEBORAH G. | Expérience générale |
Évaluation :

This location was great! The staff there was very helpful and went above and beyond to take care of customer needs. With this pandemic going on I had some challenges with my storage unit and the manager of this location really helped me out. Her name was star. I’ve been a uhaul customer for over 10 years. When you have excellent service from a good company you keep coming back as I will surely continue using uhaul for many more years to come. Thank you

DezaRae G. | Expérience générale |
Évaluation :

Over all good place for storage - a little frustrated that even though I moved out very early in the month, I was refused a credit or refund of my remaining weeks.

mark s. | Premières impressions |
Évaluation :

Great

brett c. | Premières impressions |
Évaluation :

In these trying times, it's nice to know that uhaul thinks of students being displaced and offering to help. The staff was considerate and asked several times if I needed help or anything else. Wonderful experience.

Victoria M. | Expérience générale |
Évaluation :

Very rude impolite general manager Tony Gosa. Making threats and took money from my dad's bank card!! Nothing but liars and thief's

Angela R. | Expérience générale |
Évaluation :

They were extremely rude and unprofessional. The manager seemed under the influence and the owner didn’t seem to notice/care.

Andrey B. | Expérience générale |
Évaluation :

I can't remember their names because I was preoccupied with my issue but EVERYBODY there was great! They were all friendly, efficient and extremely accurate with all the info provided.

sean s. | Premières impressions |
Évaluation :

Worst customer service ever after they got their money!! I left my keys in your truck and the people that worked there were not very accommodating or helpful with us!! I will be letting social media

Jesus I. | Expérience générale |
Évaluation :

Thank you for your service.

MALISA V. | Expérience générale |
Évaluation :

Problem with lighting when the time changed it was dark for a few hours they did fix it after about a month

jose z. | Expérience générale |
Évaluation :

Good

Jamie B. | Expérience générale |
Évaluation :

Great staff, very professional and really helped me greatly during my move from Alaska. Really great people

Jesus I. | Premières impressions |
Évaluation :

The only issue was the level of fuel when we picked up vehicle, we took picture with date/time stamp to show level was blow 3/4 full more like 5/8 full. We returned truck with 3/4.

Patrick P. | Expérience générale |
Évaluation :

Access was denied by Mgr. Nicki, had to tailgate in to get out my belongings with a police escort. After police report was made, they (Nicki and Stephanie) proceeded to hound me to move out. So I move

RUBEN G. | Expérience générale |
Évaluation :

Excellent job. Thank you

Jerry M. | Expérience générale |
Évaluation :

Great service

pam r. | Expérience générale |
Évaluation :

Had a great experience

ADRIANA G. | Premières impressions |
Évaluation :

I went in for a 10x10. After signing, the employee went with me to the storage room; I saw him removing 2 locks and thought that was weird; turns out he gave me 2 5x5 and never care to explain upfront

Antonia V. | Premières impressions |
Évaluation :

Great customer service

Gregory C. | Expérience générale |
Évaluation :

Great job. i was pleasantly surprised...

JULIO V. | Premières impressions |
Évaluation :

Good customer service

robert h. | Premières impressions |
Évaluation :

Kudos to Wesley. Kind and personable.

laura h. | Expérience générale |
Évaluation :

Stephanie was extremely helpful and friendly! Great service and will return to this location.

Yantina I. | Premières impressions |
Évaluation :

Was very disappointed with our experience. The one clerk had great customer service but was very slow. One unit was too small, the second unit was the same size, 3rd unit had a water leake.

Marche F. | Expérience générale |
Évaluation :

This Location Sales associates were kind and courteous went over and beyond to help make this stressful move an easy one. Will be recommending this location to everyone.

Mayra G. | Premières impressions |
Évaluation :

Great service

john n. | Expérience générale |
Évaluation :

i

cesar h. | Expérience générale |
Évaluation :

Had to visit 3 times to get my storage closed out. The facility needs more staff.

Christopher M. | Premières impressions |
Évaluation :

Excellent customer service - everyone I encountered was courteous, friendly, and professional. Check in was painless and the 1 month of free storage is helpful.

Joseph S. | Premières impressions |
Évaluation :

The facility look really good. Staff was very professional , And very concentrate to all the customers needs. Very happy and pleased . thank you once again..

Maria B. | Premières impressions |
Évaluation :

The associate was very nice and helpful it was late in the afternoon and we were treated very well so Thank You

paul b. | Premières impressions |
Évaluation :

Good customer service, explained things well

judy K. | Expérience générale |
Évaluation :

OVERALL, MOST employees & the manager exhibited very good customer svc, but way too many nails & screws left close to units & in parking lot: Dangerous 4 customers & their tires. Got 2 tire punctures.

SAMANTHA F. | Expérience générale |
Évaluation :

Issue after issue; locked out after balance was paid; jammed door that took 2 months to fix; receiving late notices after moving out of the facility. This was the worst uhaul ever

judy k. | Expérience générale |
Évaluation :

Nail & screws all over the driveways. Instead of blowing them around they need to use a metal detector to pick them up so customers don't get flat tires. In my little area, i must have picked up 25

Roberta M. | Expérience générale |
Évaluation :

Everybody went above and beyond to make me feel like I was valued.

Carolyn D. | Premières impressions |
Évaluation :

Staff was very professional and took their time assisting each customer.

Michael C. | Premières impressions |
Évaluation :

The people are Friendly, Professional and Efficient.

Esmeralda Z S. | Expérience générale |
Évaluation :

Thank you all for a great job.

ernestein w. | Expérience générale |
Évaluation :

Thank you! Went very well!

ernestine b. | Premières impressions |
Évaluation :

Good

Leticia R. | Expérience générale |
Évaluation :

I would highly recommend this location...

Ernesto V B. | Expérience générale |
Évaluation :

Superb, professional and helpful staff !!! Thanks Patrick for taking care of us and making our move less stressful!! EVB

ernestein w. | Expérience générale |
Évaluation :

Please!

Michael E. | Premières impressions |
Évaluation :

Great and easy checkin.

Ernesto V B. | Premières impressions |
Évaluation :

Professionals doing a superb job in all areas!

laura b. | Premières impressions |
Évaluation :

staff were very helpful.

Marina C. | Expérience générale |
Évaluation :

.

tonia c. | Expérience générale |
Évaluation :

Sandie took good care of me in making sure my truck and storage was available. The only thing is that it was giving to someone else, but they took care of the mix up. Great job to everyone.

AUROA L. | Expérience générale |
Évaluation :

Helpful and friendly staff!

JONI H. | Expérience générale |
Évaluation :

Close to where I live

Amanda A. | Expérience générale |
Évaluation :

Great storage service

AUROA L. | Réservation |
Évaluation :

The staff was exceptionally friendly and helpful.

Kendra E. | Expérience générale |
Évaluation :

Customer Service Exceptional!!!!

RUSS B. | Expérience générale |
Évaluation :

I had items stolen from my unit and still can't figure out how. I was ignored and lied to. I was told it was impossible. NO cameras we're checked nothing was done about it. Why did I bother paying ins

Cynthia B. | Expérience générale |
Évaluation :

Staff was friendly and helpfui. The return of equipment was quick and painless. The free month of storage was a lifesaver.

Juan R. | Expérience générale |
Évaluation :

Manager its very helpfuel

Stephanie S. | Réservation |
Évaluation :

Excellent customer service

JAUN R. | Expérience générale |
Évaluation :

Manager did excellent job making sure u-boxes arrive at his location in order meet my pickup time.

brenda w. | Expérience générale |
Évaluation :

NA

Mariannie C. | Expérience générale |
Évaluation :

Ben the manager kept saying he would fix the bent and barely usable door for the entire year we were there. Never happened. Rude employees in the office, large beetles and tat feces found over boxes

Donnie C. | Expérience générale |
Évaluation :

They went above and beyond.

TONY F. | Expérience générale |
Évaluation :

Keep up the good work and great attitudes!

HEATHER G. | Expérience générale |
Évaluation :

I would not recommend this facility to anyone. It had rats which damaged my belongings. My storage unit was entered by employees/contractors without my knowledge. Items were stolen. Police contacted.

Non reviews have been submitted for this location.

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