Évaluations des clients U-Haul Moving & Storage of Naco - Perrin

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Naco - Perrin

Cote générale :

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DELYLIA A.
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Le client n'a pas laissé de commentaire.

Jean Paul G.
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Le client n'a pas laissé de commentaire.

Kyuseok H.
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Le client n'a pas laissé de commentaire.

ANNETTE M.
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The quick tutorial the staff gave me outside was very helpful in towing a car for the first time we had no problems no issues and it was quick thanks Uhaul I will definitely be a returning customer especially to this site. ~Annette Mendez

Roland E.
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Le client n'a pas laissé de commentaire.

Luis A.
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Le client n'a pas laissé de commentaire.

Jose O.
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Le client n'a pas laissé de commentaire.

Chaniquah C.
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Le client n'a pas laissé de commentaire.

Kelly S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MICHAEL G.
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Friendly and effective

MATTHEW B.
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Le client n'a pas laissé de commentaire.

DENNIS D.
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Wish I would have remembered his name but the person helping me today (possibly one of the managers) was polite extremely helpful and would be another reason for me to keep coming back for repeat business. .... Well done

RYAN KEITH C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sarah T. | Expérience générale |
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It was next to impossible to access my unit for the first 6 months the gate card they gave me never worked so i could only access my unit if the office was open and they let me in other than that it was great

SANTIAGO L G.
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Le client n'a pas laissé de commentaire.

Diane T.
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Le client n'a pas laissé de commentaire.

Christopher T.
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Excellent service. We went to a different uhaul location and walked out because of the rudeness of the gentleman! The location we rented from will forever have our business!

Jennifer M.
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Everything went so smoothly, and every detail was explained. This was my first time renting from Uhaul and I'm very glad I did!

San Jaunita L.
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the lady who seem like she disliked her job was unfriendly, did not smile or welcome customers. was just ugly and rude. was no help to me.

Adrian A.
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Le client n'a pas laissé de commentaire.

israel E.
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The staff including the store manager nick was very unhelpful very poor customer service they lock their door 10 min prior to closing time so no more customers go in. I also had an issue and have not got a call back about my concern it's been over a week very poor customer service

ODIS BRUCE JR D.
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Le client n'a pas laissé de commentaire.

ALEJANDRO N.
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You guys marked off the incorrect fuel level and are charging me for fuel the truck didn't have in the first place when given to me! I only used 50 miles and you claim I used 7/8 of a tank on 50 miles?! How is that possible?!

GREGORY H.
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I had bought a couple stacks of boxes as well as rented dollies and pads. I had to carry and load those items into the truck myself. It would have been nice if Uhaul staff would have loaded those items into the truck for me. It would have been helpful.

LAMAE P.
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Le client n'a pas laissé de commentaire.

Paulina G.
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This is our fav location

SHAWN S.
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Le client n'a pas laissé de commentaire.

Lysette R.
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I used the mobile rental service and it was super easy to use.

Aaron C.
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Le client n'a pas laissé de commentaire.

Danny P.
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Le client n'a pas laissé de commentaire.

bridget J.
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Le client n'a pas laissé de commentaire.

KATHY W.
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Le client n'a pas laissé de commentaire.

Sergio C.
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Le client n'a pas laissé de commentaire.

Hector Zane H.
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Le client n'a pas laissé de commentaire.

james L.
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Very friendly and professional

Liza R.
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Le client n'a pas laissé de commentaire.

Craig A.
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The staff is Amazing! Keep up the Great Work!

James W.
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Sandy was great. She was patient and super professional even with my ranting about uploading my license to the U-haul "cloud". She's a perfect example of professional customer service. The gentleman that attached the trailer to my Tahoe was also extremely professional. The service and selection at this location is the reason I go here for my trailer needs. Thank you!

ROGER G.
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Just had a little trouble trying to turn in the equipment after hours. Also, had a little difficulty checking out online. Other than that, good experience.

William K.
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This location is always on top of everything! Quick, efficient, & friendly service!

Juan G.
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The representative was very respectful and professional. He answered all my questions and provided much needed advice.

Jennifer M.
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Le client n'a pas laissé de commentaire.

MELANIE S.
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Le client n'a pas laissé de commentaire.

Dayslee C.
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Maybe your employee oliva should be more nice to customer. She looks like she hates her job. But everything else was good!

FREYJA E.
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Le client n'a pas laissé de commentaire.

Ngun C.
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Where was a lady she was so sweet!

PATRICIA S.
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Le client n'a pas laissé de commentaire.

Abubakr M.
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Thank you!!

Preston B.
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Le client n'a pas laissé de commentaire.

DALE ALAN T.
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Exceptional customer service. Friendly, knowledgeable, helpful. Good instructions and advice. Answered all my addditional questions.

James H.
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Le client n'a pas laissé de commentaire.

Dana C.
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Great customer service Everything was great

Tiffany J.
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Le client n'a pas laissé de commentaire.

Agustin M.
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Excellent service! Keep up the great work and positive attitude!

Joe A.
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Le client n'a pas laissé de commentaire.

Ricardo H.
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Personal was professional and very efficient.

ronald F.
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There was trash in the cab

ALEXANDER F.
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Le client n'a pas laissé de commentaire.

ALEXANDER REY G.
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Good job, maybe on the pick up location, show your customers you are willing to let them see you sanitize the areas the customer will be in and will need to handle themselves. Other than that, good job.

SARAH T.
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Le client n'a pas laissé de commentaire.

LEONARD H.
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Le client n'a pas laissé de commentaire.

SARAH T.
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Great customer service

Trinidad R.
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Le client n'a pas laissé de commentaire.

RYAN KEITH C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

DAVID J.
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Area to pick up trailer was a little tight with trucks being in front. Also had a flat on the trailer and then the running lights didn't work on trailer

EZEQUIEL O.
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THE RESERVATION SET UP WAS GREAT. THE PICK UP AND RETURN WERE AWESOME

Ruben T.
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Le client n'a pas laissé de commentaire.

ERNESTO V.
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Le client n'a pas laissé de commentaire.

Mark B.
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Easy drop off and no hassle return. All good.

DEANNA M.
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Le client n'a pas laissé de commentaire.

Rhiannon A.
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Le client n'a pas laissé de commentaire.

CYNTHIA W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MELANIE G.
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Le client n'a pas laissé de commentaire.

SERGIO S.
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Le client n'a pas laissé de commentaire.

Jessica S.
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A hole in the roof and rain storm, damage My load.

ROLANDO S.
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Be a little clearer on returning things with the use of the website.

Rodolpho G.
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Le client n'a pas laissé de commentaire.

clinton D.
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Le client n'a pas laissé de commentaire.

CARLOS M.
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The customer service 5 stars. I wish I could have the name of the gentleman that help me.

carol l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JACQUELINE K.
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First off, you shouldn't be concerned about making things better for "future customers", but should be making things right by the ones that got screwed over for trusting your employees word. I would of never go n.v e to uhaul for my business if someone had told me what I now know about this company. It's not right to take money for something that you were told wouldnt happen and get overdrawn due to this nonsense. I'm not okay with this type of treatment from a wel L known company like you. I would be ashamed to call this my company

KRISTY S. | Expérience générale |
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I really appreciated all the help from the EE's at this location - twice that I have been in the office - your company for some reason feels the need to do computer updates while the employees are checking people in and trying to get them set up for rentals both trucks and storage - I would hope the company would do those things at night when no one is in a hurry or panicking that there are too many people standing in line trying to social distance standing out the door in 100 degree temperatures waiting to get waited on because your company shuts the computers down - that's just nuts!!!

REBECCA W.
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Le client n'a pas laissé de commentaire.

OSCAR H.
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Le client n'a pas laissé de commentaire.

Jason L.
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No customer service If you'd like for us to do everything on our own, just say that. I was ignored until my ride showed to pick me up. It wasn't till I was leaving that everyone had something to say. Needs improvement

Robert V.
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I was charged for 2 days i turned it in the same day i sent a email with no response .uhaul contract 98014703

MELINDA L.
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Le client n'a pas laissé de commentaire.

Jerry C.
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Le client n'a pas laissé de commentaire.

Irma G.
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Nothing service great

BRIAN SCOTT H.
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Le client n'a pas laissé de commentaire.

ROBERT L L.
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Large lot which makes returning trucks, trailers a breeze to drop off.

Sheryl G.
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Le client n'a pas laissé de commentaire.

Refugio O.
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Le client n'a pas laissé de commentaire.

RONALD F.
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Great Customer Service

Shannon G.
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Le client n'a pas laissé de commentaire.

BRYAN B.
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Le client n'a pas laissé de commentaire.

melissa B.
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The representative that helped us made it a very quick and easy process when picking up the trailer.

James S.
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Le client n'a pas laissé de commentaire.

Norma E.
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Le client n'a pas laissé de commentaire.

Humberto O.
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The truck I rented needs alignment or tire balance

Trevin D.
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Le client n'a pas laissé de commentaire.

Danna G.
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The hispanic or latina lady that helped the anglo young man process my vehicle exchange was rude and lacking in good customer service skills. I love the location and everything else.

sabrina H.
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Le client n'a pas laissé de commentaire.

Carol H.
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Le client n'a pas laissé de commentaire.

De Jesus L.
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Le client n'a pas laissé de commentaire.

andrea S.
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Above average has nothing to do with the actual UHaul site but with the UHaul website where I completed my reservation. I recently rented a cargo van and was ready to go ahead of time only to get to the store to find out that to rent the cargo van and the UHaul pickup truck you have to have a major credit card. I do not have a major credit card because I don't like credit cards. Luckily for myself my mom was able to help me because she was there. That information needs to be put on the reservation website. It would save a lot a people a headache and a potentially bad experience with UHaul. It would completely ruined my day, my weekend and my move had I not been able to pickup the equipment that I was already confirmed to have. I am sure I am not the only person who has potentially been turned away or has actually been turned away.

Roger H.
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Le client n'a pas laissé de commentaire.

Virginia L. | Expérience générale |
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Thank YOU ☺️

SERGIO P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KATHRYN P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

John H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Melinda M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DEBORAH G. | Expérience générale |
Évaluation :

This location was great! The staff there was very helpful and went above and beyond to take care of customer needs. With this pandemic going on I had some challenges with my storage unit and the manager of this location really helped me out. Her name was star. I’ve been a uhaul customer for over 10 years. When you have excellent service from a good company you keep coming back as I will surely continue using uhaul for many more years to come. Thank you

DezaRae G. | Expérience générale |
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Over all good place for storage - a little frustrated that even though I moved out very early in the month, I was refused a credit or refund of my remaining weeks.

mark s. | Premières impressions |
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Great

brett c. | Premières impressions |
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In these trying times, it's nice to know that uhaul thinks of students being displaced and offering to help. The staff was considerate and asked several times if I needed help or anything else. Wonderful experience.

Victoria M. | Expérience générale |
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Very rude impolite general manager Tony Gosa. Making threats and took money from my dad's bank card!! Nothing but liars and thief's

Angela R. | Expérience générale |
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They were extremely rude and unprofessional. The manager seemed under the influence and the owner didn’t seem to notice/care.

Andrey B. | Expérience générale |
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I can't remember their names because I was preoccupied with my issue but EVERYBODY there was great! They were all friendly, efficient and extremely accurate with all the info provided.

sean s. | Premières impressions |
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Worst customer service ever after they got their money!! I left my keys in your truck and the people that worked there were not very accommodating or helpful with us!! I will be letting social media

Jesus I. | Expérience générale |
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Thank you for your service.

MALISA V. | Expérience générale |
Évaluation :

Problem with lighting when the time changed it was dark for a few hours they did fix it after about a month

jose z. | Expérience générale |
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Good

Jamie B. | Expérience générale |
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Great staff, very professional and really helped me greatly during my move from Alaska. Really great people

Jesus I. | Premières impressions |
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The only issue was the level of fuel when we picked up vehicle, we took picture with date/time stamp to show level was blow 3/4 full more like 5/8 full. We returned truck with 3/4.

Patrick P. | Expérience générale |
Évaluation :

Access was denied by Mgr. Nicki, had to tailgate in to get out my belongings with a police escort. After police report was made, they (Nicki and Stephanie) proceeded to hound me to move out. So I move

RUBEN G. | Expérience générale |
Évaluation :

Excellent job. Thank you

Jerry M. | Expérience générale |
Évaluation :

Great service

pam r. | Expérience générale |
Évaluation :

Had a great experience

ADRIANA G. | Premières impressions |
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I went in for a 10x10. After signing, the employee went with me to the storage room; I saw him removing 2 locks and thought that was weird; turns out he gave me 2 5x5 and never care to explain upfront

Antonia V. | Premières impressions |
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Great customer service

Gregory C. | Expérience générale |
Évaluation :

Great job. i was pleasantly surprised...

JULIO V. | Premières impressions |
Évaluation :

Good customer service

robert h. | Premières impressions |
Évaluation :

Kudos to Wesley. Kind and personable.

laura h. | Expérience générale |
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Stephanie was extremely helpful and friendly! Great service and will return to this location.

Yantina I. | Premières impressions |
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Was very disappointed with our experience. The one clerk had great customer service but was very slow. One unit was too small, the second unit was the same size, 3rd unit had a water leake.

Marche F. | Expérience générale |
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This Location Sales associates were kind and courteous went over and beyond to help make this stressful move an easy one. Will be recommending this location to everyone.

Mayra G. | Premières impressions |
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Great service

john n. | Expérience générale |
Évaluation :

i

cesar h. | Expérience générale |
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Had to visit 3 times to get my storage closed out. The facility needs more staff.

Christopher M. | Premières impressions |
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Excellent customer service - everyone I encountered was courteous, friendly, and professional. Check in was painless and the 1 month of free storage is helpful.

Joseph S. | Premières impressions |
Évaluation :

The facility look really good. Staff was very professional , And very concentrate to all the customers needs. Very happy and pleased . thank you once again..

Maria B. | Premières impressions |
Évaluation :

The associate was very nice and helpful it was late in the afternoon and we were treated very well so Thank You

paul b. | Premières impressions |
Évaluation :

Good customer service, explained things well

judy K. | Expérience générale |
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OVERALL, MOST employees & the manager exhibited very good customer svc, but way too many nails & screws left close to units & in parking lot: Dangerous 4 customers & their tires. Got 2 tire punctures.

SAMANTHA F. | Expérience générale |
Évaluation :

Issue after issue; locked out after balance was paid; jammed door that took 2 months to fix; receiving late notices after moving out of the facility. This was the worst uhaul ever

judy k. | Expérience générale |
Évaluation :

Nail & screws all over the driveways. Instead of blowing them around they need to use a metal detector to pick them up so customers don't get flat tires. In my little area, i must have picked up 25

Roberta M. | Expérience générale |
Évaluation :

Everybody went above and beyond to make me feel like I was valued.

Carolyn D. | Premières impressions |
Évaluation :

Staff was very professional and took their time assisting each customer.

Michael C. | Premières impressions |
Évaluation :

The people are Friendly, Professional and Efficient.

Esmeralda Z S. | Expérience générale |
Évaluation :

Thank you all for a great job.

ernestein w. | Expérience générale |
Évaluation :

Thank you! Went very well!

ernestine b. | Premières impressions |
Évaluation :

Good

Leticia R. | Expérience générale |
Évaluation :

I would highly recommend this location...

Ernesto V B. | Expérience générale |
Évaluation :

Superb, professional and helpful staff !!! Thanks Patrick for taking care of us and making our move less stressful!! EVB

ernestein w. | Expérience générale |
Évaluation :

Please!

Michael E. | Premières impressions |
Évaluation :

Great and easy checkin.

Ernesto V B. | Premières impressions |
Évaluation :

Professionals doing a superb job in all areas!

laura b. | Premières impressions |
Évaluation :

staff were very helpful.

Marina C. | Expérience générale |
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.

tonia c. | Expérience générale |
Évaluation :

Sandie took good care of me in making sure my truck and storage was available. The only thing is that it was giving to someone else, but they took care of the mix up. Great job to everyone.

AUROA L. | Expérience générale |
Évaluation :

Helpful and friendly staff!

JONI H. | Expérience générale |
Évaluation :

Close to where I live

Amanda A. | Expérience générale |
Évaluation :

Great storage service

AUROA L. | Réservation |
Évaluation :

The staff was exceptionally friendly and helpful.

Kendra E. | Expérience générale |
Évaluation :

Customer Service Exceptional!!!!

RUSS B. | Expérience générale |
Évaluation :

I had items stolen from my unit and still can't figure out how. I was ignored and lied to. I was told it was impossible. NO cameras we're checked nothing was done about it. Why did I bother paying ins

Cynthia B. | Expérience générale |
Évaluation :

Staff was friendly and helpfui. The return of equipment was quick and painless. The free month of storage was a lifesaver.

Juan R. | Expérience générale |
Évaluation :

Manager its very helpfuel

Stephanie S. | Réservation |
Évaluation :

Excellent customer service

JAUN R. | Expérience générale |
Évaluation :

Manager did excellent job making sure u-boxes arrive at his location in order meet my pickup time.

brenda w. | Expérience générale |
Évaluation :

NA

Mariannie C. | Expérience générale |
Évaluation :

Ben the manager kept saying he would fix the bent and barely usable door for the entire year we were there. Never happened. Rude employees in the office, large beetles and tat feces found over boxes

Donnie C. | Expérience générale |
Évaluation :

They went above and beyond.

TONY F. | Expérience générale |
Évaluation :

Keep up the good work and great attitudes!

HEATHER G. | Expérience générale |
Évaluation :

I would not recommend this facility to anyone. It had rats which damaged my belongings. My storage unit was entered by employees/contractors without my knowledge. Items were stolen. Police contacted.

Non reviews have been submitted for this location.

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