Customer Reviews for U-Haul Moving & Storage of Naco - Perrin

6 699 évaluations

12534 Nacogdoches Rd   San Antonio, TX 78217
(N Of Thousand Oaks Dr)

(210) 657-0091

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(210) 657-0091

12534 Nacogdoches Rd
San Antonio, TX 78217
(N Of Thousand Oaks Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

First my online reservation got canceled because location didn't have the truck you guys woke me up at 7:30 to inform me of this then you guys made another reservation for me and said the pickup time for 8:30 instead of 11:00 when I told the agent so that one got canceled so then I had to call back online and your wait time is ridiculous 2 hours on hold waiting for somebody to answer this is just pitiful I am very unhappy with the service and you guys have charged me three separate transactions for a U-Haul and have only refunded one of them so I will be calling back and again on hold for two hours very disappointed in the amount of service the people at the store location where I got the U-Haul the woman I don't know her name was very friendly and helpful the guy had a serious attitude problem serious attitude problem not happy at all with you all

Nathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yuriko C. 
Évaluation :
4

WEBSITE IS SLOW WEBSITE IS SET UP TO UPSELL EVERYTHING. DOES NOT STORE DATA LIKE CREDIT CARD OR DL SO THE VALUE OF TIME SAVED IS FALSE. CAR RENTAL COMPANIES HAVE VIP GRAB AND GO RENTALS AND SO SHOULD YOU. LOOK AT THEM AND ADJUST THE PROCESS TO YOUR RENTALS.

DANIEL B. 
Évaluation :
3

Long waiting time to be attending.

UBALDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radames I. 
Évaluation :
3

I ordered an appliance dolly days in advance and did not receive one. It made the move that much harder.

TIMOTHY W. 
Évaluation :
3

Good Customer Service! I called the store to check on operating hours and they answered the phone and were helpful! We rented a 6x12 trailer and eventhough it had some bumps and bruises on the equipment it rolled smoothly down the highway!

Monette S. 
Évaluation :
5

wouldn't change anything.

ALEJANDRO P. 
Évaluation :
4

Please get the price list updated and let the customer know what the extra lock is for on the storage unit

GARON T.  |  Premières impressions 
Évaluation :
1

I was charged double even though the truck was returned within an hour. I called to get a refund and I was told that the general manager was going to issue the refund. I just got another email confirming the charges. I will not recommend this uhual at all. Take your business elsewhere.

Leonel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
1

The facility did not adhere to the agreed-upon monthly rate in the reservation. It appears that the general manager can change these on a whim which I think is unfair and deceptive. Also I was promised a free month because I'm also renting a U-Haul truck. Again I was told that the general manager will not allow this even though it was promised to me by corporate. Because of this I couldn't recommend this facility to another person as the general manager does not fulfill commitments that are pre-agreed-upon.

Patrick R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricela T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalidza P. 
Évaluation :
4

This place was great. The location in Universal City TX I was supposed to drop it off was rude and offered no help because he was "full".

Randal M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine W. 
Évaluation :
5

Trucks need to be updated

Margo J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip H. 
Évaluation :
5

Everyone and everything was fantastic, I don't have any suggestions. Just keep doing what you are doing.

MARCO C. 
Évaluation :
5

Everything was great!

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashaunti M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

celeste w.  |  Expérience générale 
Évaluation :
1

Better customer service, especially from the General Manager. It was clear he was in a pissy mood, terrible customer service. Wouldn't use or recommend this location for your U-Haul needs.

Courtney B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dallas A. 
Évaluation :
3

Front desk was really unprofessional and rude. The truck was fine and got the job done.

Ivelisse G. 
Évaluation :
1

give me a phone number to sent you pictures and you can judge for yourself ,I am lucky I didn't lose my car

Roberto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jameel S. 
Évaluation :
5

Exceptional service - Nothing to improve at this location. Great customer service and efficiently took care of all my needs and concerns.

JAIME C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Allow your branches to take local calls. The 1800 number can take your entire lunch break and some more time. That isn't good for your customers.

MELVIN D. 
Évaluation :
1

I was over charged $113. And the truck was filthy. Do better!

Janay B. 
Évaluation :
5

The parking brake didn't work.

Dre Nico C. 
Évaluation :
2

I lost several hours dealing with both managers, Our First Visit, we rented a pick up truck information was handle over the phone. The Second Visit, a few days later is when I didn't feel my business or time was important to them " If it was they didn't prove it!" Apparently your managers problem became our - the associate helping me this time said the person with the credit card had to sign in person ,she asked the assistant manager if it was okay to take the card information over the phone he said no - I asked to speak with the other manger- his remarks was oh she made a mistake I'm training her. I had to pay workers 2 hours for absolutely nothing while I return home to pick up my wife return to U-Haul with a credit card take her back home and then go to storage unit . "This was unbelievable stressful when they could have informed me that my wife had to come to U-Haul to sign!" Both transactions were rented for one day . The phone service was much better than the your store service. I returned the truck back the same day. Policy or inexperience both were expensive lessons U-Haul taught me.

Pat N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thursten S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rajasekhar P. 
Évaluation :
5

The lack of security at the location after the store closed is concerning. I had to drop off a trailer after the store closed and I had to leave it unattended. Otherwise I will always use this store. They are awesome and really take care of me every time I go there.

Victor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
4

Truck was clean with the exception of the cup holders. It appeared someone that had rented the vehicle prior to my rental may have smoked a cigarette and used the cup holder as an ash tray. Smelled a little like smoke in the vehicle.

Guadalupe Marcos R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

The staff is rude

EDward F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montrel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
4

Great customer service. Thank you.

Glenn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald F. 
Évaluation :
5

Quick service in and out

richard B. 
Évaluation :
5

Felt a little rushed during the drop off and couldn't get a paper receipt

Shawn J. 
Évaluation :
5

Very fast and efficien. Pick up and drop off. Very happy with the service.

Louis G. 
Évaluation :
5

Very Helpful staff, they found a key in the trailer when cleaning out the blankets and called me back to pick it up.

Melissa R. 
Évaluation :
1

Train the workers to hook the car correctly

Kristina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tory Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberto V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william R. 
Évaluation :
5

Online check in didn't work. Still had to go thru regular checkin at location. Frustrating

SIMON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
4

Matt was excellent. His team did everything and more to provide me with all necessary equipment to get my Upods.

Brian H. 
Évaluation :
5

My Dad used Pods but I filled a U-box and had U-Haul move it from Orange County, California to San Antonio, Texas. U-Haul was 2/3 of the price of a Pod. Everything arrived safely and inside the U-box nothing had moved. I'm very happy I chose U-Haul! Thank you so much U-Haul for your excellent service! Thank you for your San Antonio location on Nacogdoches Road and the excellent manager there.

Ardith B. 
Évaluation :
5

Can't think of anything at the moment.

Albert C. 
Évaluation :
5

Very efficient. In and out with equipment very quickly.

Shawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE G. 
Évaluation :
5

The two employees that worked yesterday evening around 6:30pm and again today did an outstanding job. Customer service like that will keep me and my family coming back year after year. Thank yall for hard work, professionalism, and patience explaining everything to me.

EUGENE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNITH ALAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
1

Your employee backed a uhaul van into my brand new truck.

James B. 
Évaluation :
5

Have equipment staged and ready for customer inspection

ELISELO V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DELONDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVINTHOMAS S. 
Évaluation :
3

When I went to pick up my reserved truck, both employees told me “it's in the back” and expected me to know exactly where. I had to walk around the whole building to try and find it and had to go back in and ask for help and they still didn't come help me find it. The Appliance Dolly that was supposed to be in the truck was not put in the truck. When I returned for it, I had to wait 15 minutes to even be acknowledged and then told that it was out front and the man did not offer to help me load it in to my car.

Bobbi G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sandra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER H. 
Évaluation :
5

Trailer was clean and in good condition. New tires. Trouble free operation. Good experience.

Paul E. 
Évaluation :
1

Poor customer service

Paden H. 
Évaluation :
5

To check the truck more often mine the ac didn't work and 2 times the truck shut off

Kevin U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Obesia H. 
Évaluation :
4

I rented a 26' truck on 04/22/2022. I made the reservation on line the night before and when asked how long I would need the truck I estimated the time to be 11 hours. I picked up my truck at 8:14 a.m. on 04/22/2022 and returned it back at approximately 7:45 p.m. By the time my truck was checked in, according to the receipt it was 7:53 p.m. According to my receipt I am being charged for 2-days of Chargeable Rental Periods. I had the truck back at the lot nearly within 31 minutes beyond the estimated rental time I thought I would need the truck for. Being charged for 2-days is penalizing me for what I believed to be the estimated amount of time I thought I needed the truck for. As a long time customer, I cannot believe I am being charged for 2-days when I only had the truck for approximately 31-minutes beyond what I thought would be the amount of time I needed it for. I should have said I needed the truck for 24-hours (1-day rental). I will let others know about my experience with U-Haul on how I was charged for 2-days when I exceeded my estimated time I needed the truck for by 31-minutes.

Morris M. 
Évaluation :
5

Friendly well knowledgeable staff.

DARREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail G. 
Évaluation :
1

I had to speak to a rep at least 5 times to confirm anything. I would speak to one rep and they would inform me "I was go to go." Then I would get an email saying I needed to call. I would call again, the rep would say "I was go to go!" Then a day later another email informing I need to call to confirm. This company is so unorganized. I had TWO boxes sent to two different location so I was charged doubled! Why could my boxes two be sent to the same location? I would have been charged once. I used PODS for the remainder of my items and PODS was great, you guys could learn some lessons from their customer service. I called ONCE and everything was complete...I did not need to speak to several people to get order, deliver and pick up...U-haul is disorganized and companies across the state have no idea what the other is doing. I moved from Colorado to Texas...at the least the Texas company was MUCH better than the Denver, Colorado one...Denver one was the worst!!!

Wanda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ebert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA L. 
Évaluation :
5

The GM went above and beyond for service. He was so friendly and kind I'm so grateful to him for his assistance

Sylvette T. 
Évaluation :
5

I haul system worked real well!

Dennis R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARISTIDES P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise P.  |  Premières impressions 
Évaluation :
2

It is an easy in easy out facility. No one bothers you. You don't get reminders of when rent is due so you have to remember or pay the late fee!

Bernice C.  |  Expérience générale 
Évaluation :
5

Nothing but kudos. Staff were exceptionally helpful and friendly and the facilities were clean and convenient.

wayne m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS T.  |  Premières impressions 
Évaluation :
3

They could've explained the return policy a little better. The guy first gave me a wrong return then they tried to charge my account for a another whole day. The gas was put back the way we got it and they still charged me

irma o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA S.  |  Premières impressions 
Évaluation :
1

They stole my trailer contents

lawrence k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leon b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Queinna J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney F.  |  Premières impressions 
Évaluation :
1

The General Manager at this location is HORRIBLE. She is rude and impatient. She is demeaning to her staff and has zero customer service. She has no business interacting with the public with her horrible attitude. I'm actually shocked that UHaul would allow this behavior.

Amy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELSIE S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie H.  |  Expérience générale 
Évaluation :
3

Everything was great except for the staff. We reserved a unit online and no one knew how to look it up and didn't seem to care about finding out so had to wait for 20 minutes for someone else to come in in order to get the unit number and gate remote.

Chad A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arturo p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bart C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trent O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolina r.  |  Premières impressions 
Évaluation :
2

Worst experience ever

tyrone o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

issa m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITA M.  |  Expérience générale 
Évaluation :
5

Roads alil bumpy

cathy g.  |  Premières impressions 
Évaluation :
3

The handle on my door was poorly mounted. Screws and nuts were not properly secured. I asked to fix it and they asked me to do it on my own. Said I don't have tools, they said they would take care of it and never did.

Sergio P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronee Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike s.  |  Expérience générale 
Évaluation :
4

The staff was great as I was completing my reservation right around the closing time and they still helped me out. I'm a little disappointed with my unit Because the dimensions of the door Do not match the dimensions of the unit listed online. It would've been useful to know that the door is only the size of a regular house door, not what you expect from a Storage facility. I do recognize that it did j say "swing door" when I was making the reservation, but it was unclear what that meant and I honestly don't know if I want to keep my unit if it's gonna be such a pain to fit stuff through a little door, which at best it will be slightly inconvenient and at worst I could be moving a heavy appliance trying to fit through the door and get quite angry. I would Suggest notating That the door dimensions Are significantly smaller Than unit dimensions.

Jacob W.  |  Premières impressions 
Évaluation :
4

Prices are to high for a 10 x 20

william b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROY E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stella P.  |  Expérience générale 
Évaluation :
3

Honestly the only thing that upset me is that I pay close too 160 for my storage and had a couple of things of trash to away and was going to be charge per item. On a customer pin point I don't think it's right cause we are already paying to us your facility

CHRISTY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanthan F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillon N.  |  Expérience générale 
Évaluation :
1

Stop asking for reviews

Justin M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deserae d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deserae d.  |  Premières impressions 
Évaluation :
5

I had never moved from city to city and Stephanie made the madness of moving very helpful. Even though I wasn't quite sure what size unit I needed she was more than helpful getting me 2 unit. In the End I only needed one and she still helped me even though I was that lost crazy customer from a different city. The Staff made me feel a whole lot better they even recommended a good place to eat and places to look for housing they definitely went above and beyond for Me and My Family. Would definitely recommend this location for Friends and Family in the Future!!!

Andrea P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cindy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M.  |  Premières impressions 
Évaluation :
3

My unit was #3009, when I got it it hadn't rained and moved out n. Couple of days later I returned to unit and it had rained and there was mud and water at the entrance door of unit. It was messy trying to step over the mud and water and I also slipped on the mud. I noticed that the gutter above unit door had been damaged and water was coming thru the damaged parts. This was in April when Irented the unit. I expressed my concerns with the front office numerous times and was told it was going to get fixed and mud swept away but it never was swept or gutter repaired. I had the unit fir almost 3 months and had to put up with the mud and water during the rainy days which you know have been plenty of rainy days.

ARNOLD S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie R.  |  Expérience générale 
Évaluation :
1

The reason I picked 2 stars is because I was duped into this facility. I rented a UHaul to move across the country. With the rental, 30 free days came with it. I reserved a 7x20 for $129 a month after the first 30 days. I showed up and there were none this size available in a 30 mile radius. I was given a 10x10 for $134 a month. I ended up just going to a different company to store my stuff cause UHaul did the old "bate and switch" and the facility didn't meet my needs at all. I don't blame the workers at the site, this was not their fault. It should have been taken care of by the person who set it all up for me.

michael a.  |  Premières impressions 
Évaluation :
4

Unlike other facilities, the entry door is narrow and not a garage type door. It made access more difficult.

JAMES W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian R.  |  Expérience générale 
Évaluation :
1

Bad customer service ..never answer phones ..I was on hold for 1 hour just the other day ..!!! And it was at 8am !

roberto c.  |  Expérience générale 
Évaluation :
1

The management failed to let me know that my unit was broken into. The video surveillance was inconveniently "not working" at that time. Their customer service skills are nonexistent and they kept increasing their rates and not fixing anything. I wouldn't recommend this company to anyone.

Michael S.  |  Expérience générale 
Évaluation :
5

Great company with good people made my move simple and easy.

ANTHONY C.  |  Expérience générale 
Évaluation :
5

I have used U-Haul storage units a lot and never have had problems that is why I always use them when I need too would recommend to my family and friends. Merci.

Maria B.  |  Expérience générale 
Évaluation :
1

I've rented trucks and trailers before, and I will continue to, but I will not store anything in the future. The staff was helpful when we moved stuff in, but at the end, they were not helpful at all, and were extremely shady with the closeout process. We were trying to get out by March 14th, but did not get it done in time, so my stepson paid for another month on March15th. The staff at the location was in such a hurry to get us out, that they closed the account and deleted the information just after my stepson made the payment for March 15th to April 14th. I could access my U-Haul account online, but the storage unit history was gone. Fortunately, I keep copies of my online receipts and corrected the staff when they stated that we were only paid through March 14th. Once I pointed out their error, they said we had until April 14th to get the lock off and turn in the access card. I guess they forgot that, and since we had been deleted from the system, they messed up. I found out later that my stepson took off from work to go over and close out the storage unit well before April 14th, but when he got there, the card had been deactivated, and his lock had been cut off of the unit. I have no idea when they did that. I guess getting our rent money, plus possibly getting a partial month from a new customer during the same month for the same unit is a good way to make money, but it is a horrible way to treat your customers, it's shady, and it's wrong. My stepson had paid for the last month, and he didn't tell me until now because he didn't want to make an issue of the situation, but I'm taking the time during this review to make the statement. Hopefully your company will use this opportunity to teach your staff how NOT to end a storage experience.

Robert P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S.  |  Expérience générale 
Évaluation :
1

Twice was locked out of my unit even after paying and final straw was when went to get stuff out and put things in and couldn't even get in the gate

Racey P.  |  Expérience générale 
Évaluation :
1

I came from California and didn't know the area I was moving to. I asked UHaul to find me a Storage facility as close tothe town of Boerne, TX as possible. Instead they put me an hour and a half away - in San Antonio and heavy traffic. I ended up not being able to access my storage unit for a year and a half. Now that I emptied the unit and returned the truck in my new town of Fredericksburg, I find out that there was a UHaul Rep 2 miles from my house!!!! I am so angry with UHaul Headquarters! I paid a LOT more to be a LOT more inconvenienced! WHY?! Because UHaul wanted to keep my account instead of allowing me to use an affiliate location!!!!! That was WRONG! I am the President of a Relief Org and they KNEW IT and still took advantage of me! I believe I deserve some. kind of refund or consolation for all the trouble I went through! I will NEVER recommend UHaul to anyone and will never use it again! I'm so upset at what was done to me! ~ Theresa Griffith, Fredericksburg, Texas P.S. I see you want me to contact UHaul first to resolve any disputes... well I already tried that and no one would admit what happened! They re-affirmed it was the closest location! Now I know the truth!

THERESA G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

armando R.  |  Expérience générale 
Évaluation :
4

Thank you so much for all your help and support. I will see you soon as I can get to you and be through with this ordeal

EVAN P.  |  Expérience générale 
Évaluation :
3

On the storage unit that we were given the holes on the door didn't align and I was told I had to buy a particular lock even though I already had my own UHaul heavy duty lock. When I went to the back to put my items in the unit we waited for over 30 minutes for someone to come and open the unit. Then after loading my things in when we tried to use the lock that I was forced to buy I had to use my own lock anyway because of the lock holes did not align. Then the person that sold me the lock didn't want to take it back and refund my money and she finally admitted she couldn't do a refund. I had to wait 2 hours to see the person who was able to do the refund, and she suggested that she could give me another unit. Really like I would go back take everything out get the truck again and move to another unit. I hope that it will be better when I remove my things.

joann e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMONA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mikyong R.  |  Premières impressions 
Évaluation :
5

Everyone at the Nacogdoches location was absolutely wonderful! From the rental process to purchasing moving supplies, I had an easy time with my move. Kudos to your staff!

tracy p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie B.  |  Expérience générale 
Évaluation :
5

Thanks for all your help in meeting my needs.

Alma M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN KEITH C.  |  Expérience générale 
Évaluation :
2

It was next to impossible to access my unit for the first 6 months the gate card they gave me never worked so i could only access my unit if the office was open and they let me in other than that it was great

Sarah T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN KEITH C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carol l.  |  Expérience générale 
Évaluation :
5

I really appreciated all the help from the EE's at this location - twice that I have been in the office - your company for some reason feels the need to do computer updates while the employees are checking people in and trying to get them set up for rentals both trucks and storage - I would hope the company would do those things at night when no one is in a hurry or panicking that there are too many people standing in line trying to social distance standing out the door in 100 degree temperatures waiting to get waited on because your company shuts the computers down - that's just nuts!!!

KRISTY S.  |  Expérience générale 
Évaluation :
5

Thank YOU ☺️

Virginia L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHRYN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda M.  |  Expérience générale 
Évaluation :
5

This location was great! The staff there was very helpful and went above and beyond to take care of customer needs. With this pandemic going on I had some challenges with my storage unit and the manager of this location really helped me out. Her name was star. I've been a uhaul customer for over 10 years. When you have excellent service from a good company you keep coming back as I will surely continue using uhaul for many more years to come. Merci

DEBORAH G.  |  Expérience générale 
Évaluation :
4

Over all good place for storage - a little frustrated that even though I moved out very early in the month, I was refused a credit or refund of my remaining weeks.

DezaRae G.  |  Expérience générale 
Évaluation :
5

Excellent

mark s.  |  Premières impressions 
Évaluation :
5

In these trying times, it's nice to know that uhaul thinks of students being displaced and offering to help. The staff was considerate and asked several times if I needed help or anything else. Wonderful experience.

brett c.  |  Premières impressions 
Évaluation :
1

Very rude impolite general manager Tony Gosa. Making threats and took money from my dad's bank card!! Nothing but liars and thief's

Victoria M.  |  Expérience générale 
Évaluation :
1

They were extremely rude and unprofessional. The manager seemed under the influence and the owner didn't seem to notice/care.

Angela R.  |  Expérience générale 
Évaluation :
5

I can't remember their names because I was preoccupied with my issue but EVERYBODY there was great! They were all friendly, efficient and extremely accurate with all the info provided.

Andrey B.  |  Expérience générale 
Évaluation :
1

Worst customer service ever after they got their money!! I left my keys in your truck and the people that worked there were not very accommodating or helpful with us!! I will be letting social media

sean s.  |  Premières impressions 
Évaluation :
4

Thank you for your service.

Jesus I.  |  Expérience générale 
Évaluation :
4

Problem with lighting when the time changed it was dark for a few hours they did fix it after about a month

MALISA V.  |  Expérience générale 
Évaluation :
5

Bien

jose z.  |  Expérience générale 
Évaluation :
5

Great staff, very professional and really helped me greatly during my move from Alaska. Really great people

Jamie B.  |  Expérience générale 
Évaluation :
4

The only issue was the level of fuel when we picked up vehicle, we took picture with date/time stamp to show level was blow 3/4 full more like 5/8 full. We returned truck with 3/4.

Jesus I.  |  Premières impressions 
Évaluation :
1

Access was denied by Mgr. Nicki, had to tailgate in to get out my belongings with a police escort. After police report was made, they (Nicki and Stephanie) proceeded to hound me to move out. So I move

Patrick P.  |  Expérience générale 
Évaluation :
5

Excellent job. Thank you

RUBEN G.  |  Expérience générale 
Évaluation :
5

Great service

Jerry M.  |  Expérience générale 
Évaluation :
4

Had a great experience

pam r.  |  Expérience générale 
Évaluation :
2

I went in for a 10x10. After signing, the employee went with me to the storage room; I saw him removing 2 locks and thought that was weird; turns out he gave me 2 5x5 and never care to explain upfront

ADRIANA G.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Antonia V.  |  Premières impressions 
Évaluation :
5

Great job. i was pleasantly surprised...

Gregory C.  |  Expérience générale 
Évaluation :
5

Good customer service

JULIO V.  |  Premières impressions 
Évaluation :
5

Kudos to Wesley. Kind and personable.

robert h.  |  Premières impressions 
Évaluation :
4

Stephanie was extremely helpful and friendly! Great service and will return to this location.

laura h.  |  Expérience générale 
Évaluation :
2

Was very disappointed with our experience. The one clerk had great customer service but was very slow. One unit was too small, the second unit was the same size, 3rd unit had a water leake.

Yantina I.  |  Premières impressions 
Évaluation :
5

This Location Sales associates were kind and courteous went over and beyond to help make this stressful move an easy one. Will be recommending this location to everyone.

Marche F.  |  Expérience générale 
Évaluation :
5

Great service

Mayra G.  |  Premières impressions 
Évaluation :
4

i

john n.  |  Expérience générale 
Évaluation :
2

Had to visit 3 times to get my storage closed out. The facility needs more staff.

cesar h.  |  Expérience générale 
Évaluation :
5

Excellent customer service - everyone I encountered was courteous, friendly, and professional. Check in was painless and the 1 month of free storage is helpful.

Christopher M.  |  Premières impressions 
Évaluation :
5

The facility look really good. Staff was very professional , And very concentrate to all the customers needs. Very happy and pleased . thank you once again..

Joseph S.  |  Premières impressions 
Évaluation :
5

The associate was very nice and helpful it was late in the afternoon and we were treated very well so Thank You

Maria B.  |  Premières impressions 
Évaluation :
4

Good customer service, explained things well

paul b.  |  Premières impressions 
Évaluation :
3

OVERALL, MOST employees & the manager exhibited very good customer svc, but way too many nails & screws left close to units & in parking lot: Dangerous 4 customers & their tires. Got 2 tire punctures.

judy K.  |  Expérience générale 
Évaluation :
1

Issue after issue; locked out after balance was paid; jammed door that took 2 months to fix; receiving late notices after moving out of the facility. This was the worst uhaul ever

SAMANTHA F.  |  Expérience générale 
Évaluation :
4

Nail & screws all over the driveways. Instead of blowing them around they need to use a metal detector to pick them up so customers don't get flat tires. In my little area, i must have picked up 25

judy k.  |  Expérience générale 
Évaluation :
5

Everybody went above and beyond to make me feel like I was valued.

Roberta M.  |  Expérience générale 
Évaluation :
5

Staff was very professional and took their time assisting each customer.

Carolyn D.  |  Premières impressions