Évaluations des clients U-Haul Moving & Storage of National City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of National City

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Kenneth R. le

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Excellent customer service ! Kept the line moving fast as well and very courteous , I will be back

Ronald F. le

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The ramp had a lot of stucco debris on it that hadn't been cleaned and the ashtray had paper trash in it. Otherwise, the vehicle was clean and well maintained.

Mario A. le

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Le client n'a pas laissé de commentaire.

Eduardo A. le

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Excelent service, thank you.

Ryan S. le

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Le client n'a pas laissé de commentaire.

Monique W. le

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There was too many dates for drop off and pick ups most of which was given incorrectly and they told me specific times for pick up when it was actually a 4 hour window for pick up.

George P. le

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The location did not follow there commitment called to verify with delivery. Confirmed delivery and retrieva date showed up and said they needed 24hr notice although previously confirmed. In addition had two boxes didn’t provide a dual box trailer had to make additional trip and waste of time to retrieve boxes. Worst experience with coordination!

Mathew G. le

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My containers arrived at the location on Thursday, but they couldn't deliver them until Tuesday. Not happy about hanging out in an empty house waiting for my stuff to come when it's just across town.

Karyn F. le

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The men I worked with this morning gave me a beat up dirty van and when I asked for a different one he said that they’d already started the paperwork on this one. There was 4 other vans that seemed to be in much better condition. Just seemed super lazy. The female employee who checked me out apologized and did her best to make the situation right. She was friendly and went above and beyond. I wish she was there when I rented the van in the morning.

sioux s. le

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It all worked really well. And the best cost

jose R. le

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Good location but my reservation was not ready when picking up trailer at other location. I was re route to this location.

Praise S. le

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Le client n'a pas laissé de commentaire.

nancy h. le

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Le client n'a pas laissé de commentaire.

Lizbeth C. le

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Excellent service

Patrick B. le

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Le client n'a pas laissé de commentaire.

erika s. le

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Le client n'a pas laissé de commentaire.

NORMA V. le

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Le client n'a pas laissé de commentaire.

Kimmberly K. le

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Uhaul over all was good. However, when I went to add more Uboxes before my first delivery he talked me into ordering less then I wanted... which caused me to have to pay a second delivery fee because the amount he said would work DIDNT... I was not pleased with this very displeased! I live on a fix income and this caused quite a problem for me! Then when I wanted to pay for all my boxes to be delivered to my new location, I had to drive to a different state to pay by check since Uhaul never called me about my card being declined! My card can only be charged at $2,000 a day! Even though I had full amount! Once again caused a lot of anxiety and stress! For these two very big important reasons I may not use Uboxes again...

melody k. le

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Put some tie downs into the box so that my boxes can be tied down. Something happened in transit and there was some breakage of boxes, bins, and contents thereof.

David F. le

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Only concern was realizing, after driving north of the facility, that the air pressure in all 4 tires was low. About 50 in the front and 70 in the back compared to recommended 80. Had to use the Carlsbad, CA location to get that fixed

Mark R. le

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Le client n'a pas laissé de commentaire.

Alvaro M. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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Le client n'a pas laissé de commentaire.

Genalynn B. le

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I was very unhappy with the fact that after I closed out my account and vacated my storage unit I was still charged for another two months

Sebastian S. le

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Amazing service and staff. Thank you to everyone!

Jose S. le

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Fix truck transmission slipping

Dallas W. le

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Very positive experience

charles c. le

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Le client n'a pas laissé de commentaire.

Cecilia D. le

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My second experience was awful. I could of saved myself some money but the lady rented me a van but told me it was a truck that fitted 2 to 3 rooms. When I got the she rented me a cargo van. I had to take two trips when I could did 1 trip. I would never go back again. I spent too much.

Diana O. le

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The girls that delivered my U-boxes were wonderful. Rockstars all the way-highly recommend this service. Will definately use again if I move long distance.

Mathevi A. le

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Only reason why I’m writing this review is to thank Irene and Amanda . I rented the car and left with it , I went all the way to my house and noticed that I left my keys on the desk in the uhaul office . I had to come back with the truck because my car was parked somewhere else (at the storage ) . That back and forth trip just to come get my key then go back again to my house cost me about 70-80 miles. I was so surprised when I came to get the keys and I explained what happened , Irene felt sorry for me and said that she will put a note attached to my final bill and when I come for the payment I might get a discount. I had hard time first with a guy who didn’t want to believe me then I went to Amanda , she took her time , went through the note left by Irene and gave me the discount . Thanks a lot to those 2 ladies . They were very nice

Suzan b. le

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I would’ve have been an Excellent service if that security alarm / system was fixed. Although they had the issues for weeks now it is still not fixed. Made my entire move very difficult to do.

Corey V. le

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I want to pick up the rental at different location, I had a call confirm the truck will be there. When I arrived from Uber. No truck, I had to Uber again to different location for pick up. I had confirmed with online and a person. I have one star because I waste my time and Uber. Worst thing, the system went down and nobody know what to do. I had to waste more time waiting for the truck.

Javier G. le

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Le client n'a pas laissé de commentaire.

Arturo A. le

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Thankz for great service

leonard f. le

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Have employees know everywhere a customer can drop off. She told me I only had 2 drop off locations in my area that where 40 minutes from my new apartment. When I dropped off in San Rafael, they told me I could have dropped off in Rohnert Park which is 2 minutes from my house. NOT GOOD

Teresa W. le

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Excellent customer service and the process of getting set up with a storage unit was painless. The only thing that is a mild annoyance is the hidden fees for certain services (ex: ground level unit).

Ramon H. le

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Le client n'a pas laissé de commentaire.

Anika L. le

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Staff very friendly. Storage unit very clean.

James B. le

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Le client n'a pas laissé de commentaire.

Ronald B. le

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Uhaul storage my stuff was safe and in good hands. Nice facility and staff was great.

Francisco G. le

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Le client n'a pas laissé de commentaire.

Jessie V. le

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Check in and check out was a breeze

Diane S. le

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Longer storage access hours would be helpful

VIRGINIA E. le

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Great customer service and I really like they have carts for you stuff to take up and down elevaters. Nice

Felix R. le

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Le client n'a pas laissé de commentaire.

LILE R. le

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1st of all my pick up location was not Uhaul in National City Ca. It was in Redding Ca. Where i picked up my truck and other equipment However i did visit Na. City location where the manager was awesome! Unfortunately my rental experience with Uhaul in general was a nightmare for my children and i. My 10Ft. Truck broke down in the middle of no where! There was NOTHING OR NOBODY but God and us out there to help us. The truck had NO OIL in it. Imagine that my personal truck broke down on us for the same exact reason. This is why i rented the equipment to haul it home in the first place. So to have my rental truck ALSO brake down for the same exact reason is jusy horrifying for me. Im demanding for a full refund.

Lisa m. le

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The latches and locks did not match up and had to be readjusted several time in order to secure both boxes which caused a slow down when trying to get in and out.

Advait O. le

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I rented a ubox with movers to bring it from the uhaul location and then curbside drop off by uhaul at the destination. The uhaul drop off was excellent: very good communication and courteous. I'm also extremely pleased with the phone customer service's fast response and helpfulness: Was able to make original order and changes easily. I didn't have any interaction with actual location but giving good rating based on other locations I visited for buying packaging, which were all excellent.

Francisco J. le

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The website does not work very well, When I got to the location they were super nice to give me a truck but the reservation did not work for reserving nor when wanting to check in to return the truck.

SANTIAGO A. le

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I recently returned a truck at the U Haul located at 1300 Wilson in National City CA. The customer service that I received from Amanda was beyond excellent. She was courteous and professional.

Christina F. le

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The company systems and procedures are not uniform and are not communicated to staff. There were mix ups in our order multiple times and every person we spoke to gave different answers. We had to have our boxes loaded and picked up a week before you even shipped them. I would NEVER use UHaul or UPack boxes again and I would never recommend them to anyone.

Richard C. le

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Le client n'a pas laissé de commentaire.

Velasco R. le

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Le client n'a pas laissé de commentaire.

angelyn f. le

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Staff was absolutely outstanding. Excellent customer service. They did go above and beyond for me. It's so rare to get that level of customer service in 2019. Thank you VERY much.

shawn h. le

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The individuals at the U-haul locations where the U-box arrived for temporary storage prior to being shipped were unaware of the procedures and policy. Both the receiving and delivery facilities called to ask me the end user how and what to do with the U-Box. The final destination in Ashland Oregon requested me to send my credit card information in order to pay the rental charge for the trailer where this had already been prearranged. His inability to know the policy almost compromised my privacy in addition the delivery of the U-Box to its final destination. I had to be pulled out of important meetings to problem solve an issue which I should not have needed to since I made prearrangements previously. In the end the transit personnel solved the issue, but not without frustration. Recommendation, need to train those individuals at the U-haul locations the policy and procedures of the business.

Joe R. le

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This is a very busy store and the employees are competent. They are calm and assuring through the rental and hookup process. I will return here for any future needs.

Paige T. le

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Le client n'a pas laissé de commentaire.

Chris B. le

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Le client n'a pas laissé de commentaire.

Jeff B. le

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Le client n'a pas laissé de commentaire.

Larry J. le

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Le client n'a pas laissé de commentaire.

nadege c. le

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The U haul box was delivered to me finally. I used Uhaul for both of my previous moves and I must admit this last move was a major disappointment. First, Uhaul had my name wrong on my email correspondence. Which had me to believe my order was not processed accurately. I also requested moving help, Uhaul screwed that up as well. I called, spoke to a representative on the phone for a whole hour and a half and Uhaul still manage to execute incorrectly. This was a complete nightmare.!!!!. There is more to this story where I can go on and on about but I refuse because the more I think about it the more frustrated I become!!!! Never again not worth the headache.

Jessie V. le

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Truck was dirty and cab had heavy cigarette smell. Also had zero gas. I was given a gas credit but I barely made it to the gas station. Also pick up and drop off took a very long time

christine n. le

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Great experience with the facility!

Montiqueno C. le

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Excellent staff, location and facility. Very smooth process!

RAMSAY M. le

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Le client n'a pas laissé de commentaire.

Jeremy F. le

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Inconsistency in policy / have rented several times from this location without aggravation. However, on this occurrence I found staff both at check in and check out extremely unhelpful and delayed both return and departure. I was also charged 25 dollar cleaning fee for a truck that was returned clean or in same condition that I checked out. Won’t rent from this location in future and will not recommend.

Brigitte M. le

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Le client n'a pas laissé de commentaire.

Colver S. le

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Perfect location, right next to the I-5 on ramp. Friendly, knowledgable staff.

Eduardo V. le

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Le client n'a pas laissé de commentaire.

MYRON J. le

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Le client n'a pas laissé de commentaire.

FELICIA W. le

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Very professional, very curtious, very patient with me because I am a senior person. Thank you.

Santiago E. le

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Le client n'a pas laissé de commentaire.

ARTURO R. le

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Le client n'a pas laissé de commentaire.

Steven C. le

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I was absolutely amazed with the level of skill and service by Monique. She was courteous, punctual, and she maneuvered the forklift and ubox with surgical precision. My children were so impressed with the way she dropped off and picked up our U-box. Great Job Monique and Uhaul National City for having her!

Cynthia H. le

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Ashley is the best thanks for everything 😉

gerhardt h. le

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Le client n'a pas laissé de commentaire.

Tammie R. le

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Le client n'a pas laissé de commentaire.

Mario D. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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The on-line system is a little difficult to use. I tried to enter my license and it did not take the file I tried to attach. Simplify your program and you could move customers through the rental process more quickly.

Phil G. le

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Le client n'a pas laissé de commentaire.

carolina s. le

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The gentleman that help this didn't shows with a mileage was in the end it up charging me an extra 100 miles that I know I didn't put on that vehicle . What I calculated the mileage from there and back and they still try to say I went over a 100 miles very disappointed

Charlotte M. le

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Everything was great, except moving from the u box to the storage unit. The u box was on opposite sides of the building and nobody would move it for us. That made it much harder to unpack.

Danielle C. le

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Le client n'a pas laissé de commentaire.

Arline A. le

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Office employees were not available when needed. But a young man named manu was very helpful. He was friendly and respectful to customers needs.

Montiqueno C. le

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Le client n'a pas laissé de commentaire.

Claudia A. le

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Le client n'a pas laissé de commentaire.

troy l. le

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The tail lights on the first trailer hooked up for use did not work so another trailer had to be located for use. We were told if we couldn't return it exactly at noon to call & there was a grace period of an hour or two. We ran into a traffic issue on our way to the uhaul center & called to say we'd be there before 2 pm. We dropped it off at 1 pm, an hour after our scheduled return time. The guy told us that in spite of our phone call, he was going to charge us for another day. There were 3 other trailers like the one we rented so no one was waiting for our trailer to rent. We won't use uhaul for future rentals. Triple A would have towed the vehicle for free!

Harald H. le

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Keep doing what you do. Great service.

Rolando P. le

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None, service was outstanding. The employee did the inspection on the truck and process paperwork was very professional, friendly and helpful, he's name is Manu.

paul a. le

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Le client n'a pas laissé de commentaire.

Gerald P. le

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Le client n'a pas laissé de commentaire.

Marquetta S. le

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I don't know.

Moriah S. le

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Moving across the country is a scary task but working with U-Haul & getting a U-Box made it so easy! They delivered the box to my house so I had a few days to pack and organize the box and not feel rushed. I stored it for a few months and called to get it shipped from DC to California and got confirmation emails once it arrived as well as a call from the California location manager where it was going to be stored. They recommended movers to help deliver and unload the box who were also great! I would recommend a U-Box for a cross country move to anyone who asked as it was a flawless move!

Brynne D. le

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Le client n'a pas laissé de commentaire.

Joshua O. le

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Keep better track on the statues of the shipping. I got multiple notifications through email and text saying that the container will arrive on time, but it didnt. So I had to wait extra days until I could figure out what the problem was.

sheldon t. le

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Le client n'a pas laissé de commentaire.

Jaeneen J. le

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Le client n'a pas laissé de commentaire.

alexis j. le

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Service department was complete trash. Scheduled my delivery on April 3rd which was a Wednesday. We scheduled March 1st. So a whole month in advance and we paid in full a month in advance. Well we got a call one day before our scheduled day on April 2nd telling us “they don’t work on Wednesday’s” so no one can come on our scheduled move day. Why did they wait until the day before to tell us this? We were leaving out of state that day. They were not helpful and apologetic. We were even transferred to a “manager” and turned out it was not the manager and they lied to us. Horrible horrible experience. Our stuff arrived safely, but the customer service was so awful I won’t use again.

Norm R. le

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great service provided by boxes

Brianna W. le

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Employees need more training on pricing, reservations, and checking mileage. I received an incorrect price quote at a lower rate when reserving, then had to justify why I should receive the quoted rate. Thankfully the employee at pick up decided to honor the rate I was quoted. At pick up I was charged double the amount, had to wait for a supervisor to look into and fix. Just minor pricing things that should be paid attention to but everything was corrected so that was really nice and appreciated!

Jorge G. le

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Le client n'a pas laissé de commentaire.

Kimberly S. le

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There could be more consistency in the information. I received inconsistent information depending on who I spoke with during phone conversations.

Adam C. le

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I would prefer to have th gas tank at full.

antonio c. le

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Hi I rented a truck yesterday and I asked the employee in the morning what is the late time that can I return the truck because I am very busy and he said that Saturday at 7:45 am and I received a call at 6:40pm of Luis telling me you need to return the truck at 6pm it was in the contract I have a lot the customer that I need the truck and I don't finished may job . I did not move the bed and buy big windows in the home depot for may home. I believe the contract is for 24 hours. I hope not happen again. I rent in different companies and never have been a problem.

antonio h. le

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Le client n'a pas laissé de commentaire.

Humble D. le

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Amazing staff. Super friendly and helpful.

Michael L. le

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Le client n'a pas laissé de commentaire.

Montiqueno C. le

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Great customer service, facility and process!

Montiqueno C. le

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Le client n'a pas laissé de commentaire.

ISAAC T. le

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Amanda was very respectful and helpful. Will come back again for more business

Alex K. le

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The worst experience of moving I can recall. Every aspect of service was a painful waste of time. I had to call 2 or 3 employees to find one competent enough to help me. I will never use your service again and plan to loudly share my experiences on social media.

Bryce B. le

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Le client n'a pas laissé de commentaire.

Zach C. le

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Everything worked out in the end.

hector m. le

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Everything is good with your employees, great work.

Ricardo V. le

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Le client n'a pas laissé de commentaire.

Florence M. le

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Even though I received a low gas credit. I would have liked the gas tank to at least almost full rather than near the empty line. Getting gas before moving is an inconvenience. Otherwise the workers I talked too to reserve and inspect the van at return were very polite and professional. Thank you U-Haul.

MIKE B. le

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On time service Very clear explanations of invoice and installation requirements Worked hard to make sure I was happy with final set up. Very Very professional. Nice to see

lew s. le

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Worked well

Karol D. le

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Le client n'a pas laissé de commentaire.

marco e. le

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the inside guy its so rude has no manners , and with bad actitude

Sondra M. le

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Every single time I needed to communicate with staff they were there. Each team member was friendly, helpful, and didn't seem annoyed by the customers presence. Best uhaul I've ever been to.

REGINA C. le

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My transaction in Maryland to California seemed very disorganized and I was always loosing almost an hour for every transaction that involved speaking to a human as it related to customer service.

Kurt K. le

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Le client n'a pas laissé de commentaire.

keith b. le

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Keep being Uhaul I’ve always been satisfied

Alise C. le

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This uhaul location has the best customer service!!! The staff did above and beyond what was expected. Location is super convenient and clean. I can't say enough positive things about this place!

Joshua R. le

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Le client n'a pas laissé de commentaire.

Alise C. le

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Amazing customer service!!! Everyone at this location was super helpful and friendly. I will come back here for all my moving needs!

michelle n. le

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It is hard to answer these questions as my UBox was shipped to El Cajon, CA as planned, but then was shipped without my approval to Georgia (I only found this out via an invoice for about $1,600 to my account). Upon the box being returned to National City CA, I asked them to hold it for one month at no charge and then ship it to the Pacific Highway storage facility once I had it set up. They once again charged me for a month of storage and I had to call and get that refunded. My UBox was shipped to Pacific Highway as I had arranged with them (the woman who shipped it was very good to work with) on April 4th. Then on April 5th I was billed again for $92.38 for storage and my name was with an address that was from Georgia along with my old NY zip code. This whole experience has caused me to doubt the validity of UHaul in being able to manage their business. I will pass on very bad reviews after this experience to everyone I know.

Alexis W. le

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N/A

Anthony B. le

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Everything okay!

Daniel J. le

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Le client n'a pas laissé de commentaire.

Clemente G. le

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Everything was perfect

David S. le

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Luis was excellent on everything, clean facilities, that's the reason I always come back to this storage.

Lyndel L A. le

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Quick transaction. They got me in and out of the facility quickly which helped when you are tired from the move.

Laura H. le

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Le client n'a pas laissé de commentaire.

juley g. le

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Le client n'a pas laissé de commentaire.

Eusebio S. le

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Need more customers service rep. Waiting time is long to get service

David P. le

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Thanks Amanda , very polite and helpful.

Maria S. le

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Le client n'a pas laissé de commentaire.

Jose G. le

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Le client n'a pas laissé de commentaire.

Amber Q. le

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I only ranked this place so high because of Amanda. From the office to hooking up my uBox to my rented truck she was incredible. We’ve moved so many times in our 21 yr Naval career and haven’t experienced anyone like her. Hang on to her!!!!!

paul e. le

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Excellent experience with truck and storage rental, one stop shop for all our family’s moving needs.

alfonso r. le

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Le client n'a pas laissé de commentaire.

Theresa R. le

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The overall service was fair. However it was annoying when We took the uhaul to my apartment it was still locked with bolts for travel. This enabled us to unload the box right away.

alexis j. le

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Le client n'a pas laissé de commentaire.

FABIO S. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

lucia o. le

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Thank you Uhaul!

Melissa T. le

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Great staff

Andrew H. le

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Very efficient and friendly staff and they make it easy to get your move done.

Scott M. le

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Le client n'a pas laissé de commentaire.

Myrlande B. le

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Amanda went above and beyond to help me with my one way trip. She is absolutely amazing!

Sondra M. le

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Le client n'a pas laissé de commentaire.

ruby c. le

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Nothing the gentleman that waited on me was very efficient and patience

James B. le

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Le client n'a pas laissé de commentaire.

Cristal R. le

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Le client n'a pas laissé de commentaire.

Roberto R. le

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Service great, all employees treated my service great. Love it... thank you

Darwin F. le

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First three questions do not apply to me. I used your UBoxes service and it was HORRIBLE! Everything you could do to mess up this service you did!!! I’m waiting to hear how much you will deduct mybill

Cristal R. le

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Le client n'a pas laissé de commentaire.

Karin P. le

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Le client n'a pas laissé de commentaire.

SARAHI B. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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Le client n'a pas laissé de commentaire.

Kristine C. le

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Le client n'a pas laissé de commentaire.

Ryan Young I. le

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I called in to reserve a cargo van and was asked a ton of questions. When I went to pick up the van I was asked the same questions Why? All I should have to give you when I call to reserve the van is a name. All of those questions should be asked when I pick up the van and not over the phone. Credit card information and all other information should only be asked for in person.

Daniel O. le

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Nice guys! Very easy!

Joshua L. le

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Le client n'a pas laissé de commentaire.

Ronald P. le

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Le client n'a pas laissé de commentaire.

Terron F. le

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AC didn't work but the great service and flexibility made up for that!

Ronald P. le

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Le client n'a pas laissé de commentaire.

chamber of c. le

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Le client n'a pas laissé de commentaire.

PILAR C. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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Le client n'a pas laissé de commentaire.

Matthew L. le

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Le client n'a pas laissé de commentaire.

Diana S. le

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Le client n'a pas laissé de commentaire.

george l. le

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great fantastic

jason a. le

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Le client n'a pas laissé de commentaire.

Norval W. le

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Le client n'a pas laissé de commentaire.

veronica s. le

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Le client n'a pas laissé de commentaire.

Tonetta H. le

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Le client n'a pas laissé de commentaire.

Jill G. le

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Your online reservation system has numerous issues including Ins, rates, accuracy and email confirmation system.

Tammie S. le

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There seemed to be renters squatting out of the storage units. They left take their items out into the hall and hang out at their storage unit for most of the day. This did not make me feel safe.

AARON H. le

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You should improve night drop off by saying debit cards will not work. Also, at pick up, the employee should let the renter know about the night drop off process. The night drop off was a horrible experience, and your 1800 number customer service is appalling.

JOHN T. le

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Le client n'a pas laissé de commentaire.

Daniel U. le

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We did not go to the facility and used U-boxes that were dropped off at the house and picked up. The driver, Ashley, was incredible, providing outstanding costumer service.

JORGE G. le

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Morr customet Parking. Thank you

tom s. le

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The lines were too long and only one attendant

Mercedes L. le

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Very Professional & had excellent customer service. Will use this location again.

Alex V. le

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Le client n'a pas laissé de commentaire.

Florence M. le

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Le client n'a pas laissé de commentaire.

Isaac G. le

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Very happy customer! Great service, clean!

Manny R. le

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Le client n'a pas laissé de commentaire.

lovell r. le

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The service was great the place is very secure and I would recommend U-Hual to any of my friends .

Frederick G. le

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Ty

Michele D. le

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Customer service people were friendly, professional, and very helpful. Easy for us to learn the ropes--the whole place and units were impeccably clean and orderly. I appreciate the security system.

Ma S. le

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Le client n'a pas laissé de commentaire.

Alejandro V. le

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Necesita más personal en la oficina para atender a los clientes que entregamos unidades... por lo demás excelente la persona que me atendió

Armando P. le

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Le client n'a pas laissé de commentaire.

Mikaela T. le

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Le client n'a pas laissé de commentaire.

jacqueline R. le

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Excellent customer service, friendly and welcoming staff, and a superb management team. The property was clean, well lit, and conveniently located off the 5 freeway.

Jeff F. le

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Location was clean and very well run.

Katharine D. le

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Had an excellent experience with using U-box to move my apartment cross country. Pricing, convenience and customer service made it a seamless and pleasant experience.

PETE R. le

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1st class service throughout. Very impressed

Natalie J. le

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Monique was extremely accommodating! She is a very valuable team member!

Federico E. le

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Thank You Mr. ARIAS you Andrade you staff provided excelent customer service.

Douglas M. le

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Very helpful and understanding on move out day.

Charles P. le

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Very pleasant experience with this facility.

Kit M. le

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James immediately contacted me once I completed my online reservation, from that point forward he was professional, polite and very efficient. I will use them again.

Charles C. le

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Great price, on time, no damage

sandra g. le

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Ok service

pamela c. le

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Friendly and efficient, but too long to check in. Need more people at desk.

Shraddha S. le

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Great service! Absolutely recommend!!

Michelle S. le

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My entire experience was excellent.

Courtney D. le

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Vehicle was not only vandalised on property, but also STOLLEN after security complaints were made to upper management, and was also locked in the stairwell and staff never showed to. Worst uhaul in SD

Liliana H. le

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I highly recommend

Mayzie Lyn B. le

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Evan helped us set it all up and he was the best!

jessica k. le

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.

maria v. le

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Ni complaints

Alesha U. le

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Monique is the best!!!!

Rick G. le

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The UBox shipping process was very efficient, Uhaul kept me informed of progress a each step of the cross country trip and the delivery drivers were helpful in both ends of the trip.

Martin I. le

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Great service at a very competitive price.

daniel s. le

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We moved our things from Seattle to San Diego at a great discount. There were some issues that we had with the truck and car dolly. The running lights, and cargo lights didn’t work.

francisco M. le

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Good customer service

Carmen H. le

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Yes I would tell my friends about you I was very satisfied thank you

Soretta A. le

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Everyone was pleasant and helpful. Thank you!

charlie c. le

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Very good

charissa w. le

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It was relatively average. The facility was fine, the ubox that I got was awful. It was in terrible condition and was falling apart.

Ken H. le

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the staff was great .

Eric S. le

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Different pricing and confusion on whether they are separate from uhaul truck rentals had me guessing. Different price quotes from reservation center to actual store varies. Signage at local differ

lori w. le

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The storage building design/layout/access/parking isn't that functional

SYLVIA C. le

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I was told I would not be charged for October and an unauthorized payment went through on the 5th of October from Mira mesa Uhaul and Storage. How do i get a refund?

Brian H. le

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Everything worked out great with my Ubox being delivered from Chicago!

Luz M. le

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My stuff where very safe, and clean, just like I left it a few months ago, without worrying about the weather getting inside my unit... and the staff where very helpful and nice!!

ALEXANDRA S. le

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The staff was very helpful and worked to get my ubox out promptly despite a misunderstanding with another uhaul office. The contents of my ubox arrived safely. Thank you!

julie v. le

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great service!

Charity H. le

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I did not go to the facility myself, but my movers had to return multiple times as the facility could not find my reservation to have my Ubox delivered.

Phillip A. le

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The staff is very friendly and helpful. Storage facility is very clean and modern. Thank you guys for helping me with all my needs.

Simplice A. le

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It was an amazing experience with Uhall, from Virginia to Chicago and from Chicago to San Diego: from the Est coast to the West coast👏👏👏👏👏👍👍👍👍👍. Definitely 5+ start. Simplice AZ

Megan Gilmartin S. le

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I would recommend this facility.

Corrinne S. le

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friendly and fast

Victorine V. le

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horrible communication for drop off/pick of u-haul containers. Needed multiple calls. Very unorganized.

Jonni J. le

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Multiple employees were rude/order was wrong despite calling day before to confirm. Employee blamed me for my reservation being wrong, despite a previous employee making it for me.

Scott I. le

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I prefer the facility in Clairemont. I don't like where I had to park to unload / load. Not safe.

Jodi S. le

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The staff at National City were very helpful during our move. They quickly got our car off the dolly, set us up with a free storage unit, and the location was convenient to downtown San Diego.

Thomas O. le

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Great experience using UBox!

kaitlyn g. le

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I am a very dissatisfied customer with my uhaul experience. A waste of money & no compensation for what they messed up. I should have gone with a company who cared more about the customer

Pamela N. le

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I have a storage on the third floor and i sometimes go in the middle of the night. I never feel creeped out or afraid. This means a lot to me.

Philip M. le

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Awesome first experience using a storage facility.

Maura O. le

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The staff was great. The space was clean and accesible.

Francelia B. le

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Great service.

Siria M. le

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Excellent customer service, fast, friendly staff, clean vehicles, clean facility . Im very impressed and will return and recommend to friends and family.

Marguerite D. le

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Good constant contact and sevice. Marguerite

Haley K A. le

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Very speedy and helpful service

Adalberto R. le

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Like the quick, rental of equipment and easy return of equipment. Thanks, great friendly staff also.

Samuel H. le

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Ashley was amazing!

Nicole H. le

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Despite receiving a confirmation of delivery window for Ubox, the facility did not have a driver within SD County to deliver it. Did not receive until much later. Rude staff. Poor service.

MICHAEL H. le

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I was surprised and very impress with the service it was beyond exceptional.I will always use this facility if I need this kind of service again.

William A. le

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Great!

manny h. le

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I was very impressed with the service provided by Uhaul and drivers; and not only the performance but positive attitudes and friendly personalities...it was a treat to watch!

Charles K. le

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The service was excellent.

Angela K. le

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I had 2 large storage units here for 1 year. On move in & move out the office staff were always friendly, knowledgeable & helpful. The facilities were always clean & organized. I highly recommend.

Mary C. le

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They were slow in communicating and picking up the empty container. We waited all day and didn't receive a call until 7 pm saying they would pick up the next day. Two days wasted. Unnecessary.

Patrick S. le

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So didn't ever stop at the facility, as I had a auabox delivered to my house in La Mesa. But honestly, the friendliness, detailed communication, clear scheduled that mes- that were honored exactly

david k. le

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This was an exceptional facility!!!

Robyn L. le

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My ubox was scheduled to be picked up on a sunday, and it wasn't actually retrieved until wednesday. There was apparently no earlier pick up times in 3 days. No discount offered for their mistake.

Jesse L. le

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GM Adam is awesome and his staff is incredibly helpful. While emptying our unit, a staff member happened by, checked the unit, and handed us our checkout statement in less than 5 minutes.

Steve B. le

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Staff was always available and helpful. Any issues or questions that I had were always taken care of and I can honestly say that I never had any major problems while renting my unit. Thanks again!!!

Ruben J. le

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All Good!

clayton g. le

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I am sorry to report, but I did not have a pleasant experience with your company. Most of the people (not all) that I came in contact with seemed as though they may hate their jobs.