Customer Reviews for U-Haul Moving & Storage of National City

Évaluation :

2

Overall I got the service I paid for but wish the process went alot smoother. In fact I was sold a lock for the back of the 15ft truck I rented that did not even fit after the gentleman who was behind the counter told me the lock was for the back of the truck to prevent theft. I would like a refund if possible. Please let me know how I can do so. Also, I had to pick up the truck at one location and the tow dolly at another location 20 mins away. I understand inventory might be low but it was definitely not ideal.

Évaluation :

5

Had a great experience at the uhaul location, especially with Tanya the person that helped me out she was awesome and very helpful.

Évaluation :

5

I want to thank Dom for helping me. He was efficient and helpful. Please recognize.

Évaluation :

5

The staff was quick, friendly and a delight to deal with both checking out the vehicle and returning it. The facility is HUGE, clean and well organized. We were extremely impressed and that is the ONLY place we will use and/or recommend in the future. Great job U-Haul!

Évaluation :

3

Gas was at 1/4 tank when I received the pick up truck. It puts a little stress of running out of gas because I was in a time crunch.

Évaluation :

3

Overall the uHaul experience was below average. I made a reservation for a different location but wasn't contact until the day before pickup that the location in my reservation wasn't available. Then I waited on hold no less than three different time when contacting the new location to confirm that I still wanted to rent the equipment. I checked in ahead of time but that didn't save me any time when I came to pick the trailer up. Finally the trailer was in very rough shape with significant wear and tear on the body, nearly bald tires, and an overall very run down appearance. I will think twice before using uhaul next time.

Évaluation :

5

Customer service waiting time ya extremely long and I kept getting transferred and back into a loop with long waits.

Évaluation :

1

They made me an excessive charge, from 60 dlls charged it went up to 200 dlls

Évaluation :

5

Very helpful and considerate and professional staff

Évaluation :

5

Great equipment & Service!

Évaluation :

1

The person delivering the item didn't both to tell us that the a light on toll dolly was not working and also when hooked up to our vehicle didn't do it right and my husband had to install correctly and it's not the first time so not going back to that location.

Évaluation :

5

Merci

Évaluation :

5

Ivan who dropped my container off in Napa was GREAT. I give him a 10/10. When we realized my box was still bolted shut he drove all the way back on what I assume was his own time off the clock to come and take the bolts off for me. I really appreciated that. I rated the staff a NO due to my experience with the phone customer service. I was very annoyed because I had called Uhaul to provide them with a new card to charge my box to. They were able to charge 1 installment to it but then they “lost” my card information and charged my old card instead. I was on the phone for hours with Uhaul and spoke to multiple different people who kept transferring me and no one wanted to help me. They told me they could not find my card information I had provided them previously and that I needed new information or they weren't going to deliver my box. HOW do you lose someone's credit card information that they provided to you over a recorded line AND were able to make a charge on previously. It was absolutely ridiculous and they pulled money from the wrong cards account.

Évaluation :

1

I originally reserved a 9' van at the location in Barrio Logan, San Diego (2209 National Ave) on Thursday June 16th at 10am. After picking up the van there was zero gas in it so I was able to make it the nearest gas station. As I begin pumping the gas, it ends up all over my shoes and legs because the fuel hose was cracked and leaking all over. I return the van immediately and a 10' truck is available to use, but come to find out that the fuel hose was cut in that truck too. The attendant calls another UHaul location in National City (1300 Wilson Ave). So I have to call and Lyft rideshare in gas covered shoes, an unexpected cost due to the lack of maintenance of the Uhaul vehicles. When I get to the new location the employees there didn't really care for what happened and actually charged me more than my original quote. The attendant at the Barrio Logan location told me I would get a $50 discount because of the experience I had so far and the National City store did not follow through with that promise. Very unpleasant experience overall.

Évaluation :

2

Drop off location was too far away from the requested drop off location. UHaul then called after drop off to change location again.

Évaluation :

5

Everything is great , nice and fast service.

Évaluation :

3

There's a MASSIVE disconnect between your systems. No one ever called me to schedule my box pick up after I got an email that it was delivered. I made a reservation to pick it up and the specific location didn't see the reservation when I called. They were nice and set it up the day before but then I showed up the day of and nothing was set up. I had to wait for them to pull my box, put it on a trailer and hookup the trailer to the truck. I talked to like 4 different people and everyone seemed shocked that they didn't see my reservations.

Évaluation :

5

Everyone who picked up and delivered by u-boxes at both locations was great. They were professional, on time, and made moving so much easier.

Évaluation :

5

The u haul application does not work for taking pictures when turning in equipment after hours. I had to call 24 hour service to confirm with them that I was dropping of my rental.

Évaluation :

4

Convenient 24 drop off service…

Évaluation :

3

This location was fine didn't have any interaction with them

Évaluation :

3

It was really challenging to park. There were trucks being dropped back off after use blocking the parking spaces. There was no street parking. Maybe large signs that say parking in the back would have helped. Also my reservation was not in the system so the clerk booked me a bigger storage even though I said I didn't want bigger. At the end I made him change it all to get the smaller one.

Évaluation :

5

We had a totally great experience, with all the employees and process from Start to Finish.. all were very professional and helpful..l also liked that I was informed of every step from delivery at start point, transit, and delivery at end..Great Job! Daniel

Évaluation :

5

Everything was perfect The service was excelent Thank you.

Évaluation :

5

Very kind and detail oriented! I would highly recommend using their services. Even set us up with a destination to return our equipment.

Évaluation :

4

The truck came with only a 1/4 tank. It is impossible to return a truck with a quarter tank. I ended up losing $100 in gas because of this. Another inconvenience is that as soon as you get the truck you have to go to the gas station. Uhaul should require leaving the truck with a full tank so that the next customer gets a full tank.

Évaluation :

3

I rented a 26ft truck but came with only quarter tank. When you pick up a truck it should be ready for a trip not have to go immediately to the gas station. The problem is there is no way to leave it with 1/4 so you end up giving back free gas. Uhaul should change their policy to require leave the truck full.

Évaluation :

2

Had to wait to get my car disconnected. Tried to charge me extra for gas saying I had to fill it to 1/4 tank. Told them it was just under 1/8 tank when I picked it up! I told them I gave it back with the same gas as they gave it to me, WTF?! They corrected, but again almost caused me to miss the closing time to drop my car off at the dealer service dept. Better than the Tempe location, but not much. I've used UHaul for years, however I doubt I will again!!!!

Évaluation :

5

Thank you guys especially to this gentleman name Samuel. He is very friendly, professional and attentive to all my questions. And to the rest of the crew. I give you guys 5 stars. I will definitely recommend this facility to all my friends and family.

Évaluation :

5

Everything was great attorney container in on Wednesday but they didn't check me out until Saturday and unfortunately they don't prorate for the day so that's okay it's all good thank you

Évaluation :

5

Everyone that I interacted with was extremely helpful

Évaluation :

5

Tell your clients to watch the gas if your going to give them a low tank.

Évaluation :

5

Manager was very friendly and helpful

Évaluation :

4

I was very pleased with the service. Stewart

Évaluation :

5

I've been using them for the Last 5 Years I think it's one of the best place with good customer service good relationships Gabriel very nice guy very helpful I'm happy there compared to the other store National City and Lemon Grove has bad service

Évaluation :

5

Very professional and answer all questions I need to know.I love during business with them.

Évaluation :

1

When the pods were first delivered, you guys gave me a window of 12-4 pm. At 415 PM someone called me to say I had an unpaid balance and they would not release my containers until it was paid. The person who called also said they couldn't take my payment and I had to call another number to resolve it. After waiting on hold with the other number for 45 minutes, I finally got through and was able to make payment, and around 5 PM the boxes finally got released. The moving help said they were waiting there at Uhaul since 1230...... WHY DID NO ONE CALL ME BEFOREHAND TO STATE THIS WAS AN ISSUE??? WHY WAS THIS NOT KNOWN UNTIL AFTER THE DELIVERY WINDOW?!? The website indicated my account was up to date, I got an email notification in the morning that everything was paid, so I don't understand how/why this issue was raised so late in the day?????? Extremely unhelpful customer service, I will never use Uhaul for anything like this ever again. W.T. Actual F.

Évaluation :

4

More employees!!

Évaluation :

3

The staff at this location was very helpful and is the only reason I've rated my review this high. My overall experience with this process was terrible. Someone from corporate didn't submit my reservation to access my Ubox and almost delayed my entire cross-country move. I had to sit and wait for 2 hours for someone here who thankfully went out of their way to make up for the mistake as I had to pack everything into my box that same day. Then my Ubox showed up 3 days late from when it was a "guaranteed delivery" date. I even had extended the time longer than the 2 weeks needed. Overall, the only seamless aspect of this process that wasn't stressful was the at-home drop-off and pick-up. The driver who dropped and picked it up was nice, helpful, and efficient. If you're planning on doing a Ubox move, I highly recommend an at-home delivery as it is not worth the hassle of dealing with having to make a reservation every time you wish to access your Ubox and having the potential issue I had with someone messing up.

Évaluation :

4

I was given the oldest van on the lot, it was covered in oil from every engine it transported before

Évaluation :

3

There was a woman there telling me that they don't guarantee the pick up location you selected will be the one you actually pick up your truck from. Acted like I should know that and expect it. I've used uhaul for every single move I've done and have NEVER had to pick up from anywhere other than the location I selected.

Évaluation :

4

Get these guys some computers that work better. Staff were all friendly.

Évaluation :

5

The storage manager was very friendly and helpful. They charge me a extra day, because they didn't have available the unit that I reserved online. I had to waited for 2 hours until the one unit was empty for other customer. In the storage didn't have enough cars to move the stuffs. The truck I picked up with 1/2 tank of gas and I returned with 1/4 of tank, they charge me for full tank. They service with the storage manager was amazing but the nonsense charges was really bad.

Évaluation :

5

Service was OUTSTANDING! Yolanda was incredible upon drop off in VA and Alyssa was so helpful in CA. I highly recommend U-Box moving services and have referred multiple friends and family already. Incredible!!

Évaluation :

4

Friendly and helpful

Évaluation :

2

The first rental van I received was infested with cockroaches. I found this out once I got home and began packing boxes into the van. After seeing a few roaches, i lifted up the rubber lining, there were hundreds of roaches. I called the store and no one was answering/returning my call (hoping someone could drive me a replacement van as I could not leave my boxes unattended). After 20 mins of no return call, i decided to drive back to the store as i was in a severe time crunch. I had to return my boxes back up to my 5th floor condo so they would not be unattended, which set me back even more. While the store gave me a new van, they mentioned they would take care of the billing. I'm not sure what I was expecting, but the inconvenience and lost time delayed me receiving the new keys and unable to complete my full move. * when I was onsite at the store, the folks were nice and attempted to be helpful, which is why this is not 1 star. -Bryan

Évaluation :

5

It's was fantastic and fast everything was great 👍

Évaluation :

1

I only rented the truck for three days not four. I will not be paying for a fourth rental day for everything that the assistance manager of that midway location did to me laughing in my face thinking I was a joke. I'm a disabled vet. The manager of the location is nice but the rest of those fellows need to learn to have a little respect for disabled people. Please call me at (937) 760-6535 Thanks jefe costa

Évaluation :

5

Driverside headlight was out

Évaluation :

5

Always a great pleasure to work with the team at Wilson Ave. Great customer service 👏 as always

Évaluation :

5

None everything was very good

Évaluation :

4

Providing a more accurate window for delivery and ideally a smaller window of time.

Évaluation :

2

I was over charged for gas replacement by over $100+.

Évaluation :

5

Overall trailer was great. One small potential issue I noticed was the front tire on the left side appeared to be slightly low on air. I did not notice till I loaded my vehicle on the trailer. My trip was going to be below 35 mph, and decided it should not be much of an issue. Other than that everything else was perfect!

Évaluation :

5

The staff was friendly with a great attitude. See u soon!

Évaluation :

5

Great service

Évaluation :

4

The only thing I didn't feel comfortable is before I returned the truck, I refilled the gas a little bit more than the when I got it in the based on the gas gauge and told the receiver. when I got my email receipt, there was still a gasoline charge.

Évaluation :

1

I rent a trailer for 1 full day and for some reason I don't understood why they charge me for 3 the customer service is really bad they don't have an answer why

Évaluation :

1

They charge me for late return, when they unhook the trailer them selfs

Évaluation :

5

Pick up and drop off, everything was great. Good customer service. But I loved the way the drop off location was run - easy and quick.

Évaluation :

5

Fantastic customer service.All the staff I had contact with had excellent interpersonal skills. Spoke briefly with manager thanked him for the excellent customer experience he said I am doing some training . Very positive experience I highly recommend this UHaul establishment

Évaluation :

3

Uhaul was helpful at first when it came to locking in a new customer, however things went south from there. Once my Uboxes arrived at the end destination I had tons of trouble coordinating with Uhaul to pick up my stuff. Almost every time I called I was left on hold for way too long, hung up on, or transferred to another line that left me on hold again. I ultimately got my belongings but it was frustrating, time consuming, and unorganized.

Évaluation :

2

Employee seemed like he did not know what he was doing. Even showed him a reservation and he seemed clueless. Took about an hour to get my trailer. The first trailers light system didn't work. The second trailers lights would turn on and off if I hit a bump in the road. When I returned the trailer. Same guy never checked it in and I had to call in to get the problem solved.

Évaluation :

5

My experience with renting a storage space at this location was exceptional. I was able to go from a 10X10 space to a 10X15 with ease. Thank you staff for all your assistance and professionalism KS

Évaluation :

5

Buena y pronta atención me gusto saber que había cámaras y gente de limpieza gracias

Évaluation :

5

Muy buena compañía.

Évaluation :

5

Than you for the storage unit

Évaluation :

5

Keep up the good work and making customers happy 😜💯🙏

Évaluation :

1

During the start of the pandemic to when I moved out, Uhaul's process was a nightmare while they raised rent due to the pandemic while other company's were helping their customers save during trying times. The staff was rude every time I called, changing the payment dates (I switched jobs in between the time I was in San Diego) was terrible as you had to "Move Out" and then pay the day you want to "Move In" which no on has time to do. Terrible experience and the facility was disgusting with dead insects on the ground and apparently we had to pay extra for better cleaning but there's no improvement.

Évaluation :

5

The staff was amazingly upbeat and knowledgeable. Much better experience than I anticipated

Évaluation :

5

Good job! See you next time.

Évaluation :

5

Never had any problems with the staff nor the facility. Access was easy. Parking in front of the storage unit can fill up at times.

Évaluation :

5

The check-in process was smooth and quick. Merci.

Évaluation :

1

Your manager is very rude and inappropriate. Disrespectful, and a embarrassment to your company. Not happy at all

Évaluation :

5

I was really taken care of here. Michael was magnificent as usual and absolutely gorgeous by the way! Lol Thank you for an excellent experience. See all next time.

Évaluation :

3

I had a truck and two storage units. For the storage unit I asked the staff person what were the hours for the storage unit and they told me 6 AM to 10 PM and I was in the back loading up my storage space and at 8 o'clock this was Friday the doors locked so that was a little disappointing because they said till 10 PM he didn't specify on certain days it's different hour and why would Friday be 8 PM

Évaluation :

4

The only problem I experienced was that worker forgot to put my worker's name on the access list, told me the storage was accessible till 10 pm, that night, but my worker wasted gas and time to deliver a load to the storage at 7:00 pm, and you were closed. Please include Theodore Diven to the access list and include an access card. Merci.

Évaluation :

2

There were men outside waiting to steal our stuff as we unloaded. Called the office and female said they are not in charge of that. Having security and better system of allowing anyone to enter would be better

Évaluation :

5

Online checkin made my move easier

Évaluation :

4

It would be nice if the staff made sure to inform the customer of things that will cause them to have to return to the counter only to have to wait in line again. Them not doing that for us caused us to be delayed an hour and we ultimately had to pay for extra time on the truck that we wouldn't have otherwise.

Évaluation :

5

I love Uhaul, going thru such a hard time and they were really nice to me about pulling my stuff out. I'll do business with them anytime I need it. and I recommend uhaul to anyone that needs to move!

Évaluation :

5

I got locked out of my storage unit after hours and everyone was so wonderful and helpful to me thank you so much!

Évaluation :

5

Always friendly always there to help you their smiling faces make you feel special they have helped me in so many ways they have took the stress of paying to much I am really so happy with them thanks a million

Évaluation :

3

Communication needs a bit of improvement!

Évaluation :

5

They were very friendly and meet my needs.

Évaluation :

5

Muy buen lugar especialmente que tiene un area para donar cosas o obtener segun la necesidad

Évaluation :

5

All staff was friendly and professional.

Évaluation :

2

Having a well lit storage has its downfall. Many different visitors may see the storage items without the owner knowing.

Évaluation :

4

Some of your staff are strickly employee only. The access to after or before office hours does not work when I need it

Évaluation :

4

Facility is very well maintained. Staff is very helpful and friendly. My hat goes off to the housekeeping crew for all of their hard work that rarely gets acknowledged. From the supervisor Alma Q. for addressing issues head on and very fairly, to the CST's that put their all into making the storage experience as pleasant as possible. Although thanks are rarely given. Kudos UHaul for exceptional service, that is is no longer the norm!

Évaluation :

5

Quick n easy! Thank you! ☺️

Évaluation :

5

Hands down one of the most seamless experiences with storage and truck rental I have ever experienced. The staff was super helpful and the facilities on site make moving and storing an easy experience! Definitely will be recommending this location to friends and even use again!

Évaluation :

5

I had very good vibes all the time! Thank you

Évaluation :

4

Keep up the good job.

Évaluation :

5

Merci

Évaluation :

5

Easy access, quick sign up, very friendly and kind staff, second time using this location and I will go back if I ever need to

Évaluation :

2

Major roof, LEAKS, the anti-theft alarm system, doesn't work, and not enough light. In National City CA, (a town that get only 12 inches, of rain a year) a major roof leak shouldn't, happen. That's poor and deferred maintenance; that cost me hundreds of dollar's, plus inconvenience, With return trip to town, to handle it. The whole floor flooded. Myself and a lot of renters, suffered greatly. The alarm system works sometimes and is not dependable. It work when I first moved in. But, I asked for help, with and received, a cold shoulder. My unit, I was dark, so I would bring flash lights. Ms Sabrina Felix, is a step above, most people in customer service, and suggested I get a dolly because my truck had no ramp. (2 of my items were well over 125 pounds each). Ms. Felix get a 5 stars rating. Bye for now Mr Thomas Mccullough P.S. Ask me about my U-haul, truck rental that I returned on 12/11/2021

Évaluation :

2

A few homeless individuals were staying in their unit after hours, sleeping inside. I reported this issues several times and nothing was done to address or resolve the issue

Évaluation :

5

I set the alarm off because I entered my code on the wrong keypad. Could u possibly invest in a drink vending machine?

Évaluation :

5

Top notch service

Évaluation :

5

Up to this time I have never needed a storage unit but when I did it was very convenient.

Évaluation :

5

The gentlemen were great!

Évaluation :

5

It was a swift, painless process and the location was clean and easy to get into. Staff was very helpful and friendly.

Évaluation :

5

1300 Wilson Ave., National City, CA has a professional and friendly staff. I have rented trucks and storage space from and never had a problem.

Évaluation :

5

Friendly front desk staff, efficient, and great service

Évaluation :

5

Thank you for helping me with my storage needs

Évaluation :

5

The national city staff was awesome whenever we had any problems they took care of it immediately. Great team over there.

Évaluation :

5

We rented a storage space for a few months, my overall experience was a good one. I have no complaints.

Évaluation :

1

Did not have my storage available at location I reserved Had to drive to another location. Luckily the representatives at new location were helpful. This move was the worst experience made possible by Uhaul online and customer service.

Évaluation :

5

Really good Service

Évaluation :

5

All in all was a good experience staff was great always maintain a good clean facility recommend it to anybody keep up the good work Louis formica

Évaluation :

5

Highly recommended

Évaluation :

1

La Supervisora de ahí del centro de National city es una Racista grocera y por supuesto lo va negar pues por su posición abusa de ese cargo Además No es nada amable ni cordial y ni siquiera se toma la amabilidad de Saludar No se su nombre pero se que es la Supervisora y por ese motivo saque mis cosas de ahí Deverian de poner gente menos prepotente que No traiga sus problemas personales a su trabajo porqué por la cara que tiene Se nota que No es Feliz y que feo que lo hagan sentir así a uno !!!

Évaluation :

5

Was a customer out of state here for 3 years. Returned to retrieve my storage items and was expecting some type of storage damage. ie rodent, mildew etc. To my amazement, my stored items was just as I had originally stored them. This place is Awesome, their facilities are the best I have ever seen. They truly have Pride and Professionalism in the care of their facilities. Not to mention the Excellent customer service. I think their maintenance and cleaning crews deserve a much needed raise for their contributions to the Uhaul brand.

Évaluation :

5

Our Rental specialist was very kind and knowledgeable. He was very helpful. I apologize. I forgot his name. He was patient as well.

Évaluation :

4

Sabrina was great, very helpful and great customer service

Évaluation :

4

Little bit expensive but worth it for the security

Évaluation :

5

I thoroughly enjoyed my time with your company. Thanks for everything!

Évaluation :

4

I thought the facility was secure until someone broke into my unit. Overall, it seems to be pretty secure. The facility is well lit.

Évaluation :

2

While the workers were nice, every time we went to our storage, our card malfunctioned and the alarm went off. We ended up getting new cards nearly each time which was frustrating since the cards didn't work-even after employee assistance. I personally went 5 times to the office and my husband went at least this many times if not more as well just to get access to our unit we prepaid for in advance. This card malfunction also caused us not to be able to enter the facility after hours, which difficult when working during the day. While it was nice to get the first month free, it was more hassle than expected.

Évaluation :

4

The only thing I didn’t like was how my price went up twice in a year , I was never told my price would ever change .

Évaluation :

5

You all did an outstanding job !!! ❤️😃

Évaluation :

5

Everyone was very helpful. Carlos was especially helpful: he was very professional and patiently answered all of my questions. He made sure that my new storage unit fit my needs perfectly. The facility is very clean, modern and secure. Thank You!!!

Évaluation :

5

Keep up the good work and whichever one lots of blessings and God is good

Évaluation :

1

Complete nightmare! Storage unit that I rented was already locked and occupied and the reason the next day given was it was a glitch in your system. We called the general manager to advise of the issue and was told there was nothing that could be done Sunday evening so I had to drive truck back home. I called the owner of the company and left a message and still have yet to hear from him after leaving detailed gripe. I moved my stuff to my storage Sunday evening and was not able to unload my rental truck and received no help until the next day. The worst service I've ever encountered with a truck rental and storage facility. I had to take off of work the next day losing a day's pay to resolve the issues caused by your company and I am extremely unhappy with your service and will comment on yelp as I always do with "terrible" customer service. Last but not least I was given a truck that had absolutely no gas in it and my first stop I had to make was to a gas station which was also my first experience with a truck rental company.

Évaluation :

5

The place is well kept, everyone is very nice and helpful.

Évaluation :

5

Excelent

Évaluation :

1

Customer service representative was poor. I asked if there was any sort of discounts for military members since I am deployed and needed a place to place my stuff since we no longer have a house in San Diego. The representative said no they can't do anything for me even though I let him know I could send him proof I am active duty and my wife had her dependent ID. It's unfortunate but I understand that some companies have no respect or empathy for military families. Overall just getting this short term and will move my stuff somewhere else first chance I have.

Évaluation :

5

Moving my stuff into your facility was extremely easy. I was so impressed with the cleanliness and ease of the operation. Customer service was very helpful. And I couldn't believe all the supplies that were available to help me in my transition with the move. I also appreciated the use of your cart. The space I was given was on the first floor near the door. So it was so easy to move everything. I was also very impressed with your security system. What an amazing experience!!! Moving is always so difficult, but you made it so easy. Antoine, who owns Brains and Brawn Moving and Packing in San Diego highly recommended that I use the U-Haul at National City for all of these reasons. I understand he is at your location almost every day.

Évaluation :

5

Was pleased to see the storage facility Well clean and maintain always had cards available for my use staff was very friendly manager and general manager were exceptional and willing to work with me when I needed to change units appreciated the effort and dedication the staff members put forward to ensure my continued patronage and satisfaction