Évaluations des clients U-Haul Moving & Storage of National City

There was also very good communication through the entire moving process. Thanks!

Vip super clean and I stay less than. A month no hustle and it’s free I was shock

My requested truck was changed 3 times. Ended renting 2 trucks but had to wait 5 hours for the second truck. Then I was charged for every mile but the reservation allowed me over 200 miles. Which meant I only went about 100 over not over 300.

Everything was so easy and not stress full at all. I had no problems and the facility is so clean i was shocked!!! Everyone is real nice and helpful. I love it thank you!!!

Great Staff! Very friendly and professional!

This site was fantastic. The first site was awful. PLUS they did not have the truck that I had reserved! Barrio muffler in San Diego. I want someone to contact me in regards to your $50 guarantee reservation promise.

No problems at all

Really large elevator, could easily fit king size bed all the way to the storage unit.

Friendly staff. LOVE the ‘Get the first month free’ storage rental promotion!!

Front desk service was slow

Was double billed at ballpark and had to extend rental Wilson not notified. Social distant not working, Acting like social lazy stupid sccepted.

THIS WAS A GREAT EXPERIENCE THANK YOU SOOOOOO MUCH. WE DO NOT OWN A TRUCK & LIVE IN A APT WITH NO GARAGE ATTACHED SO THIS WAS SUPER HELPFUL . I TOLD COUNTLESS OF PEOPLE ABOUT U-BOX.

Parking lot was so busy and couldn’t find entrance other than that the one month free drew me here Customer service very nice young man helped me.

I've never had a better experience for a rental. Pricing great, stock great, customer service great. Thank you

I'm am still awaiting a phone call from the regional manager regarding my Uhaul experience. I have filed a complaint 292 2256. It appears to have been closed without my approval. I am extremely dissatisfied with the service. Please call 619-549-6693

The people never answer the phone, poor customer service, and my Ubox had 3 holes in it that weren't there the last time I accessed it.

Uhaul called me three times within the same day to ask what time I was returning the truck when I had already spoken earlier to request another day and had already told what time I would return it. It was very disturbing because I was working at that time and my phone kept ringing.

Refer to my first comment.

Diante was very helpful throughout this process. He was always available to talk and also very friendly. I had trouble contacting the facility at times but once I got in contact with Diante everything went smoothly. I appreciate his help.

Personal amable buena atención e interesados por mis necesidades

Nothing

Great customer service, Excellent attitude Friendly and happy persona

Fast friendly service

Do preventative maintenance instead of waiting until things break. The first auto transport that was hooked up had a flat tire (all of the tires were old looking). The second transport had 4 new tires, but the tongue jack was not working, so that had to be replaced. Normally, this location is very good, this was my first bad experience. They worked very hard to remedy the situation, and were very nice, but it delayed my trip by over an hour.

When you pull in there's a sign that says equipment return but it makes you turn into the equipment return lane going the wrong way. Would suggest removing or relocating sign.

The people at the location were great but Uhaul had me drive a long distance to pick up the truck, I would NOT recommend Uhaul.

One of my 3 boxes was damaged as were several items inside. I am filing a claim right now. After I unpacked the uboxes and left, my boxes were still under my name and in two different locations. It was a disaster however the employee who helped me was awesome, super helpful. U-haul experience overall has not been great but the people on the ground are all good to deal with and always willing to help.

I was given a bucket of bolts!!! Customer service was terrible before I took the truck. I would have canceled but I was pressed for time. You have lost a customer in me!!!!

Always had a great experience with your staff. They are courteous and efficient and have always been able to resolve the issue. Kudos to you and your staff!!

Great service and very friendly

Great facility. Friendly and helpful at check in and in the yard when they hooked up the trailer to my truck.

Excellent customer service received from Angie!

I cancel the truck, then my brother arrived 30 minutes later and give him the truck and charge to my account with out my permission. That it's not good, I can demand your company, you need to be careful with that, I have the emai and massage with the cancel.

It wasnt washed off but the employee asked if we wanted him to wipe down the windows. The contract miles was at 30291 but in the vehicle itself it was 30450 (got charged extra miles) contact stated full tank but vehicle actually had half tank. Called the 800 number was told it wqs noted on my account but still got charged.

Everything was perfect. Thank you again.

Diamante was courteous, extremely helpful and wonderful! Everyone that assisted me from finding the right location to delivering the vehicle to me were amazing. Great team they deserve commendation!

Facility looked brand new. Extremely clean and the staff was excellent.

Open earlier like 7am on weekends

Very good customer service. Made my move so smooth. Thank you

It's a bit odd as a repeat customer to be required to provide a phone call reference to rent an item. It was quite off putting.

You have discounts for students but you don't have discounts for military whop do the most moves and the biggest moves.

When I mentioned to the 2 young me who were hooking up the 5x8 trailer that the outside was very dirty - one remarked 'Yes it is ... they are all like that." Plus they both told me I was good to go and they did not have me do a check to make sure the blinkers & brake light were working ... I would not leave until the did the check with my brother in law. The office help was very good ... it was just the attitude of the 2 guys hooking it up. And it was very dirty on the outside!

Great,smooth, easy experience at every step of the way.

The location listed on my return (a Shell station) in fact did not accept my car trailer forcing me return to a different location. The app prevented me from checking in the equipment (given that it wasn't the same location I was scheduled for my return). I have had to call uhaul 4 times during this entire moving experience because of all the mistakes your reps have made. I will never use your service again.

Not too much. Excellent service and vehicles

I filed a complaint today because I couldn't get through to soemone by phone. I was charged an extra day when I returned truck abtou 5mins prior to the 24 hour time period - however the person didn't check in the truck until about 20 mins later which seems to have cuased the system to bill me for an extra day.

They were great!

This was an absolute mess and has been the worst customer experience in my life. I live in Boston and used uBox to move within Boston a month ago (that was also a disaster for multiple reasons). I returned the boxes 3 weeks ago and though I could move on. last week I find out uhaul has now charged me for another month of storage for one of the boxes I already returned. I called and complained and they reversed the charge. The next day I get a call from uHaul in to arrange a delivery of this box that is NOT MINE to somewhere in California! After a lot of confusion they told me they "accidentally" forgot to change the box to some other customer's account and left it on mine

Really great experience. If we ever move across the country again would totally use this service again.

I could not have had aby better service that what I experienced from U-Haul Moving & Storage Of National City. Their personnel was extremely helpful and accommodating. Anyone choosing their facility will be blessed and thankful for having chosen them.

The location itself was great. However, when calling or returning a call from a specific question, I had to go through 2 Nat'l Customer Service Reps, was on hold for MORE than 30 minutes just to have the last Rep inform me that the local site had what they needed. One, the local site should have called me back to let me know. Two, I understand how busy you are with everyone moving, however, to be handed off to anothe r Nat'l Rep from one Nat'l Rep and to be on hold /on the phone for about 45 minutes was a complete WASTE!

The girl with different nail polish was awesome. She is very knowledgable about her job.

more communications with guests about late boxes.

Call center was poor.. at best. Was on hold for 25 minutes. Then James put me on hold again after receiving my CC info. I had to call back again and new CSR said it was entered in as a quote only. She (forgot her name) straightened it out for me . I Prefer to talk directly with my National City, CA location

My U-box was sent to the wrong location and late. This was my second time using Ubox services and I will not use it again. Very unprofessional and unorganized service. Trying to get through to a person to check on our delivery date/location was near impossible. If an employee confirms something over the phone, that apparently does not mean requested changes were made.

I give this location a four friendly customer service but the only thing that I didn't appreciate is that the truck was dirty.

Team was very helpful. They could not find my info to check me in due to pick up site not doing process correctly. San Deigo site told me truck was still showing at pick up location.. they had to take my info and said they would figure out how to close out rental and email me later. I strongly DO NOT recommend anyone use the Alta Mart location.

Too many furniture pads

I gave a week's notice of the date I would need the boxes available so they could be unloaded by my movers, but I had to wait almost an hour for them, and I was paying my movers by the hour!

Great service and professionalism. Always courteous and accommodating. Couldn't ask for a better track rental experience.

The customer service are terrible I would never go back and rent a U-Haul truck from this particular store anymore I do not recommend this place to anybody

Clean windows and windshield of Van.

Customer Service is Extraordinary! Definitely Recommend this Location

I had request for the u-box to be available, but it was not. I had to wait 1.5 hours for the u-box to become available. When it became available, I only had 30 minutes to load the u-box.

The pickup side of the move was exactly as planned. Delivery to FL was delayed r/t Hurricane Laura. Goods arrived late - there was confusion both on y part and the part of the staff as to how I needed to have my box delivered. But all worked out - no complaints!

clean the trucks for outside for a better imagen the truck I rent it was not clean on the outside

I did not appreciate the increase in price for Palomar not having the 26' truck I needed. Truck was at 1/4 full

Great facility

I was overcharged and it took me speaking with 2 associates before it was taken care of. The first associate insisted that the charge was correct. I was charged an extra day. The 2nd associate argued that the charge occurred due to me bring in the uhaul late which was incorrect. I was actually early. I rented a $19 uhaul and the price ended up being more than $70. I wish I would have been informed about the fees prior to renting.

Simple and easy !

Test air conditioning of the vehicle

We had a lot of issues with this move but Brandy at this location went above and beyond to help get it resolved.

My issues came when I finished moving my belongings into the unit. There was no instructions on how to check myself out. I also had an issue checking the truck in after hours

This 26' truck should not have been available for rental. As I pulled out of the U-Haul lot, it was running rough and the following morning I could smell fuel. Additionally, the interior light didn't work. I've rented hundreds of trucks from U-Haul in over 20 years of helping people move. This was my second questionable truck ever, so that's a pretty good track record. This truck should be sent to the sale yard.

The person who checked me out at the counter said the tank was a little over half tank. It was Not. It was right at half tank.

Roaches in the storage facility

Luis was extremely helpful during our visit! He even helped us switch from a unit we thought would hold our items to a larger unit that worked out so much better! He was amazing!

Everything was great. The process was very easy, except trying to call that office in National City,Ca, literally took me 45 minute wait by phone.

I prepaid for the U-Haul truck. The agent outside quoted a three dollar difference in my favor. Will you credit it back? Please explain. Thank you

The receptionist was very efficient

Excelente servicio. Muy buena ubicación y limpieza como de hospital!!!!

The staff was unfriendly. The policy of having to have two phone numbers is discriminatory. The manager was aggressive and unhelpful.

Thanks to everyone for your help. Great job!

Very pleased with the service and the facilities. Will definitely recommend this location to others.

They gave my reserved and paid storage unit to someone else. I had to drive 18 min away after 2 hours of them “figuring it out “. I get to the storage they reserved in exchange, it has a lock after 30 min someone breaks the lock and is filled with trash .. I was offered my first month free and I still got charged , not the best experience

Highly recommended and very recommendable to all people and to all my friends whose gonna need storage and hauling and mostly moving 5 star facilities and excellent service and security of property

You can just walk right up to the door and it opens automatically without having to check in? Not secure. The access hours were restricted, which was an inconvenience. The office closed at eight, which was an inconvenience. The staff is great. Very cool and friendly people that are willing to answer questions and accommodate. They are always cleaning. The place was spotless. Everybody always says national city is gross and dangerous, but it never felt like that.

Thank you for your assistance, if I ever need to use a storage facility in the future, I will always come back to use this facility.

I was able to do everything online and had no hassle! The facility itself was easy to navigate and felt like my belongings were definitely gonna be safe.

Luis at the National city office was very helpful and patient with me. Thanks Luis. I’m also grateful to the staff over at the Chula Vista office for telling me about uhaul storage. Thank you Uhaul!

This facility epitomizes what service in America is. Friendly, efficient, courteous, helpful. I mean what else do you want. They are great!!!!!

Thank you!

My only issue was when accessing my storage unit the lights would go out and I would have to walk down the hall to get them to relight because they are motion-sensitive.

The staff is friendly and the manager mark Fernandez was always helpful.

The staff is very friendly.

Thanks

This U-Haul Facility is well equipped and organized. I would recommend it specially and because of the conveniency I had experienced . They’re pricing is very competitive And undefeated.

Very nice, you were flexible on moving out a couple days after the due date at no extra charge

Everybody there was Very Professional and Courteous.I with I could say that about the Mesa Arizona location . When I picked up my car Dolly,the guy helping me seemed like he was on meth.

Everything was great. Very clean. Always saw a janitor on site. Always felt protected . Only minus is when I was moving out (around the he 1st) i noticed homeless around the facility like they knew it’s the time of the month people leave things behind and they were snooping around and I didn’t feel safe being there with my son. Other than that EVERYTHING AND EVERYONE at this place gets 5 stars.

The staff was very helpful.

Excellent

A+

I had a good experience using u-haul National City. I never had any issues with my storage there. The employees where always nice and helpful and the storage facility was always keeped nice and clean. I would recommend this place.

I would like to be able to access my unit until a later time without having to pay an extra fee. Other then that it's great.

Gave comments previously. Impressive and efficient.

Exceptionally clean facility including restrooms. Staff very attentive.

Superb customer service!

Thanks

All the stuff they’re nice with the customer

Always like to do business with this location, very courteous people and helpful.

Everything was good and very clean.. And very secured place too

Had to wait a bit for help

Very satisfied with your services. Thank u

Very clean , & felt like my stuff in the storage was taken care of . Thank you uhaul .

Great staffs, secially Gina / Regina.

Thank you Evan for your kindness and helping us out find the right choice for our needs. We really appreciate how fast and helpful you were to us.

Not ready

I would've given a much better rating, but it is just too gosh darn expensive as compared to a neighboring storage units

Evan was informative and patient with me as I've never rented a storage room before and had a lot of questions. Fast friendly service.

Good experience

Very helpful staff.

I was offered a locker for 30 days, when I came to put stuff inside it was locked! Now I have truck full and will be charged extra because I couldnt get in the locker!!!

Friendly staff, helpful and courteous.

Would have given an excellent except that the female employes (2) could have been more helpful and sensitive. Need training in customer service.

Self rent feature is amazing!

Excellent service!!

They attempted to add additional charges, they were unaware I had two additional free days to keep the rental or that I had one month free storage. They always seem confused about things.

I give the customer service an A+, though the price to rent a truck was a bit high

Manager Fred was great.And associate Luis was also very helpful.I am a returning customer thanks to Fred.And plan on staying long term now.

Both times that I was making line at the check out it took little long. Will be nice if the the guy that is helping the person before me gets some help, I heard some employees talking and having fun

Facilities were impeccable and staff very helpful. I would return in a second.

Excellent service.

Very clean facilities and friendly staff.

Helpful.

Everyone was helpful ,I cant remember the girls name with the long hair,but I'll tell u one thing,she was excellent an new everything I needed to help out with my move.

Good service , and god costumer service

Military member so the location was perfect. Was able to access my unit whenever I needed to. Anytime I had questions or concerns someone was always able to help.

I always rent trucks here, excellent service, clean facilities restrooms very clean. THE BEST... STORAGE FACILITY IN NATIONAL CITY. thank you.

Evans Walters was excellent. I went to rent a 10’ truck only, but ended up getting a storage because of the great costumer service.

Person who helped me was very helpful.

Clean and secure.

The staff was almost always very helpful. Only once was a front staff member rude, for which all other staff (especially support staff) made up for in spades. Building was very clean and safe.

Great service n very friendly

I was very unhappy with the fact that after I closed out my account and vacated my storage unit I was still charged for another two months

I would’ve have been an Excellent service if that security alarm / system was fixed. Although they had the issues for weeks now it is still not fixed. Made my entire move very difficult to do.

Excellent customer service and the process of getting set up with a storage unit was painless. The only thing that is a mild annoyance is the hidden fees for certain services (ex: ground level unit).

Staff very friendly. Storage unit very clean.

Uhaul storage my stuff was safe and in good hands. Nice facility and staff was great.

Great customer service and I really like they have carts for you stuff to take up and down elevaters. Nice

I recently returned a truck at the U Haul located at 1300 Wilson in National City CA. The customer service that I received from Amanda was beyond excellent. She was courteous and professional.

Staff was absolutely outstanding. Excellent customer service. They did go above and beyond for me. It's so rare to get that level of customer service in 2019. Thank you VERY much.

Great experience with the facility!

Excellent staff, location and facility. Very smooth process!

Ashley is the best thanks for everything 😉

Everything was great, except moving from the u box to the storage unit. The u box was on opposite sides of the building and nobody would move it for us. That made it much harder to unpack.

Great customer service, facility and process!

Everything worked out in the end.

Worked well

Every single time I needed to communicate with staff they were there. Each team member was friendly, helpful, and didn't seem annoyed by the customers presence. Best uhaul I've ever been to.

My transaction in Maryland to California seemed very disorganized and I was always loosing almost an hour for every transaction that involved speaking to a human as it related to customer service.

This uhaul location has the best customer service!!! The staff did above and beyond what was expected. Location is super convenient and clean. I can't say enough positive things about this place!

N/A

Luis was excellent on everything, clean facilities, that's the reason I always come back to this storage.

Need more customers service rep. Waiting time is long to get service

Excellent experience with truck and storage rental, one stop shop for all our family’s moving needs.

The overall service was fair. However it was annoying when We took the uhaul to my apartment it was still locked with bolts for travel. This enabled us to unload the box right away.

Thank you Uhaul!

Very efficient and friendly staff and they make it easy to get your move done.

First three questions do not apply to me. I used your UBoxes service and it was HORRIBLE! Everything you could do to mess up this service you did!!! I’m waiting to hear how much you will deduct mybill

great fantastic

There seemed to be renters squatting out of the storage units. They left take their items out into the hall and hang out at their storage unit for most of the day. This did not make me feel safe.

We did not go to the facility and used U-boxes that were dropped off at the house and picked up. The driver, Ashley, was incredible, providing outstanding costumer service.

Very happy customer! Great service, clean!

The service was great the place is very secure and I would recommend U-Hual to any of my friends .

Customer service people were friendly, professional, and very helpful. Easy for us to learn the ropes--the whole place and units were impeccably clean and orderly. I appreciate the security system.

Necesita más personal en la oficina para atender a los clientes que entregamos unidades... por lo demás excelente la persona que me atendió

Excellent customer service, friendly and welcoming staff, and a superb management team. The property was clean, well lit, and conveniently located off the 5 freeway.

1st class service throughout. Very impressed

Monique was extremely accommodating! She is a very valuable team member!

Thank You Mr. ARIAS you Andrade you staff provided excelent customer service.

Very helpful and understanding on move out day.

Very pleasant experience with this facility.

James immediately contacted me once I completed my online reservation, from that point forward he was professional, polite and very efficient. I will use them again.

Great price, on time, no damage

Ok service

Friendly and efficient, but too long to check in. Need more people at desk.

Great service! Absolutely recommend!!

My entire experience was excellent.

Vehicle was not only vandalised on property, but also STOLLEN after security complaints were made to upper management, and was also locked in the stairwell and staff never showed to. Worst uhaul in SD

I highly recommend

Evan helped us set it all up and he was the best!

.

Ni complaints

Monique is the best!!!!

The UBox shipping process was very efficient, Uhaul kept me informed of progress a each step of the cross country trip and the delivery drivers were helpful in both ends of the trip.

Great service at a very competitive price.

We moved our things from Seattle to San Diego at a great discount. There were some issues that we had with the truck and car dolly. The running lights, and cargo lights didn’t work.

Good customer service

Yes I would tell my friends about you I was very satisfied thank you

Everyone was pleasant and helpful. Thank you!

Very good

It was relatively average. The facility was fine, the ubox that I got was awful. It was in terrible condition and was falling apart.

the staff was great .

Different pricing and confusion on whether they are separate from uhaul truck rentals had me guessing. Different price quotes from reservation center to actual store varies. Signage at local differ

The storage building design/layout/access/parking isn't that functional

I was told I would not be charged for October and an unauthorized payment went through on the 5th of October from Mira mesa Uhaul and Storage. How do i get a refund?

Everything worked out great with my Ubox being delivered from Chicago!

My stuff where very safe, and clean, just like I left it a few months ago, without worrying about the weather getting inside my unit... and the staff where very helpful and nice!!

The staff was very helpful and worked to get my ubox out promptly despite a misunderstanding with another uhaul office. The contents of my ubox arrived safely. Thank you!

great service!

I did not go to the facility myself, but my movers had to return multiple times as the facility could not find my reservation to have my Ubox delivered.

The staff is very friendly and helpful. Storage facility is very clean and modern. Thank you guys for helping me with all my needs.

It was an amazing experience with Uhall, from Virginia to Chicago and from Chicago to San Diego: from the Est coast to the West coast👏👏👏👏👏👍👍👍👍👍. Definitely 5+ start. Simplice AZ

I would recommend this facility.

friendly and fast

horrible communication for drop off/pick of u-haul containers. Needed multiple calls. Very unorganized.

Multiple employees were rude/order was wrong despite calling day before to confirm. Employee blamed me for my reservation being wrong, despite a previous employee making it for me.

I prefer the facility in Clairemont. I don't like where I had to park to unload / load. Not safe.

The staff at National City were very helpful during our move. They quickly got our car off the dolly, set us up with a free storage unit, and the location was convenient to downtown San Diego.

Great experience using UBox!

I am a very dissatisfied customer with my uhaul experience. A waste of money & no compensation for what they messed up. I should have gone with a company who cared more about the customer

I have a storage on the third floor and i sometimes go in the middle of the night. I never feel creeped out or afraid. This means a lot to me.

Awesome first experience using a storage facility.

The staff was great. The space was clean and accesible.

Great service.

Excellent customer service, fast, friendly staff, clean vehicles, clean facility . Im very impressed and will return and recommend to friends and family.

Good constant contact and sevice. Marguerite

Very speedy and helpful service

Like the quick, rental of equipment and easy return of equipment. Thanks, great friendly staff also.

Ashley was amazing!

Despite receiving a confirmation of delivery window for Ubox, the facility did not have a driver within SD County to deliver it. Did not receive until much later. Rude staff. Poor service.

I was surprised and very impress with the service it was beyond exceptional.I will always use this facility if I need this kind of service again.

Great!

I was very impressed with the service provided by Uhaul and drivers; and not only the performance but positive attitudes and friendly personalities...it was a treat to watch!

The service was excellent.

I had 2 large storage units here for 1 year. On move in & move out the office staff were always friendly, knowledgeable & helpful. The facilities were always clean & organized. I highly recommend.

They were slow in communicating and picking up the empty container. We waited all day and didn't receive a call until 7 pm saying they would pick up the next day. Two days wasted. Unnecessary.

So didn't ever stop at the facility, as I had a auabox delivered to my house in La Mesa. But honestly, the friendliness, detailed communication, clear scheduled that mes- that were honored exactly

This was an exceptional facility!!!

My ubox was scheduled to be picked up on a sunday, and it wasn't actually retrieved until wednesday. There was apparently no earlier pick up times in 3 days. No discount offered for their mistake.

GM Adam is awesome and his staff is incredibly helpful. While emptying our unit, a staff member happened by, checked the unit, and handed us our checkout statement in less than 5 minutes.

Staff was always available and helpful. Any issues or questions that I had were always taken care of and I can honestly say that I never had any major problems while renting my unit. Thanks again!!!

All Good!

I am sorry to report, but I did not have a pleasant experience with your company. Most of the people (not all) that I came in contact with seemed as though they may hate their jobs.