Customer Reviews for U-Haul Moving & Storage of Natomas

1480 évaluations

3979 N Freeway Blvd   Sacramento, CA 95834

(916) 550-9064

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(916) 550-9064

3979 N Freeway Blvd
Sacramento, CA 95834

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLINE L. 
Évaluation :
5

This is my go to location now . Great service . Minimal wait time . I've been using West Sacramento location for years . It's horrible . No more !

Tod M. 
Évaluation :
1

Unfriendly staff, not helpful at all, busy with their phone. I needed a truck they said they don't have but I found one online booked they give me the key. They wanted to charge me 100 $more without asking what form of payment I use. Sad over all.

Faisal F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

I believe it was the manager, but she was extremely professional and solved all my problems immediately!

CLIFFORD L.  |  Expérience générale 
Évaluation :
5

Agent went out his way to help me on short notice.

JASON M. 
Évaluation :
3

Getting in contact with Natomas was nearly impossible, no email contact was provided and phone almost always transferred to corporate,

James M. 
Évaluation :
5

No comments

HASSAN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SEBASTIAN B. 
Évaluation :
3

My whole experience has been messed up, from starting with reservation made uhaul.com then trying to pickup iboxes after 8pm at night and now my ibox was suppose to ship to Iowa on May 1 and it's the 3rd and its still in Natomas.

Pauline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TATYANA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

You need to offer more than Yes/No/NA for "clean and well maintained" question.

LINDA C. 
Évaluation :
5

The gentleman who helped me check in was amazing and handled everything well!

Azure L. 
Évaluation :
4

Make sure the vehicle does NOT reek of marijuana. I will double check gas gauge , I didn't check before leaving that there was a difference.

MARGIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO D. 
Évaluation :
5

When you give a specific date of arrival time of the new location you should honor it and be five days late.

LEROY G. 
Évaluation :
5

Prompt, professional service, clean, well maintained van, lots of parking, easy access

ASYA S. 
Évaluation :
5

I've always had a great customer experience at U-haul in Natomas (Sacramento, CA). The staff are helpful and efficient, and the rentals are great.

GEOFFREY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON P. 
Évaluation :
5

Rihanna was amazing. Fully professional, remained calm when U-Haul's online app froze up at check out.. She quickly figured out how to get the cargo van issued out to me even though I had started the on-line process before it froze. All the rental equipment was in great condition (van, dolly, pads). The employee who checked me back in said his cellphone app froze too while he was trying to check me in. Again, he resolved the problem quickly and sent this happy customer (and IT professional) on my way quickly. Corporate IT needs to step up its game to match the service given by U-Haul's hard-working field agents.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simeon P. 
Évaluation :
5

Maybe higher quality boxes. The box travelled well and was sturdy, but left wood flakes over a lot of things.

Brittany B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAQUEL S. 
Évaluation :
1

Went to return uhaul truck and during drop off process the website crashes. No uhaul website would work, phone calls would no go through to any location and also tried to call the general manager number posted on the door. Waited 30 minutes trying to get through to someone with no luck. Ended up dropping key in drop box folded up in lease agreement and wrote a note. Did not call to apologize for any inconvenience only call to ask if I still had the key. Very unprofessional. One worker that morning seem to be pretty nice and professional but the worker that came in to help was very fast in talking details and felt very rushed during the transaction. He did not seem like he liked his job very much he may seek another opportunity somewhere else where he may be a better fit.

NOEL P. 
Évaluation :
5

Nothing every thing was great

ANGELA R. 
Évaluation :
3

The container that Sacramento Uhaul gave me was a very old container. As I mentioned several times, the locks had to be re-positioned after I had filled the container just so it would lock. You could see that was done prior for other customer's before I even received the box and it needed to be done again after all contents were removed. They at least sent someone to do that in Sacramento but didn't care about that after in Colorado as I had to put all the blankets in the trunk of my car so that they wouldn't get stolen since I couldn't lock it up.

dawna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANIA W. 
Évaluation :
5

Very convenient location to my house, very large facility

Macario A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MAYRA F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Fast service and nice and knowledgeable employees.

Kent F. 
Évaluation :
3

The trailer that was rented to us was missing side marker lights making it hard to see it at night. The back ramps could not be secured or locked while in transport. However, the customer service rep who checked us in was great in resolving our issues.

SAMANTHA S. 
Évaluation :
5

Customer service was very clear and precise in the young man working that day was very nice and knowledgeable and informative.

DEBORAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA H. 
Évaluation :
5

You guys are totally awesome!!!!

RAYMUNDO B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRETT Y. 
Évaluation :
5

Quick, Easy and Great way for customers to still turn in trucks after hours using the online return my truck. Thank You U-haul!

JUSTIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNA G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tom D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA L. 
Évaluation :
4

Card reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.

Eleanor M.  |  Online Move In 
Évaluation :
2

I pulled into the driveway and waited at the "park your equipment here" sign for over 15 minutes. I called the number and it went to the call center, who could not get a hold of anyone at the facility either. There appeared 2 employees smoking a cigarette and looking at their phones . the employees there just walked by my car without even looking at me, even though a line of customers had formed behind me. I went inside and there was only one person at the desk. They acknowledged me, and I was finally allowed to return the trailer. Not too happy with this experience.

William F. 
Évaluation :
2

Long wait when picking up and dropping off. Fuel in truck did not match what was on file. Tire sensor was not working and they knowingly rented it out to me when others were available.

CARRIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERMAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RINA A.  |  Premières impressions 
Évaluation :
1

Im being charged for a rental i never picked up

EDGAR M. 
Évaluation :
5

The attendant onsite was so helpful and gave us great advice. Merci

HANINDER B. 
Évaluation :
5

I had absolutely no complaints. Very easy pickup.

Iris C. 
Évaluation :
1

Liars and truck have different mileage and different fuel level what was on the app for online pick up.

Harpreet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
3

Have experienced staff

HARVINDER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
5

Easy and quick

DEBBRAH D. 
Évaluation :
3

No comment

Moises J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lincoln M. 
Évaluation :
5

Very clean and professional. The young lady Raniqua was very helpful and professional as well. I was truly impressed with this stores location and presentation. I will highly recommend this place to my friends and family. Thank you for being kind and courteous. Stay safe and healthy. 😉

JEANEA D. 
Évaluation :
5

Ok

Simao N. 
Évaluation :
4

The office and the equipment need cleanliness even the card machine i used was covered with dust and overall filthy and untidy looking office.

Imran A. 
Évaluation :
4

Each time we've been serviced by Howard, we've not been disappointed. He's knowledgeable, friendly and helpful.

Milissa S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Thank you for your amazing customer service 👏

ANTOINE S. 
Évaluation :
1

Manager Jordan would not honor the reservation guaranteed. Wasted customers time

DAVID A. 
Évaluation :
2

I reserved a 10x15 unit 3 weeks ago, and when I came to the Uhaul store day of move in, my reservation was not found. I lost out on the size storage I needed due to mismanagement of reservation.

Chester W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george p.  |  Premières impressions 
Évaluation :
5

This location was fine. Originally I was told to pick up my vehicle at another location and I went there first. They changed it at the last second and told me to pick it up somewhere else. It was much farther so it cost me more money. I found that kind of unacceptable.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milissa S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

This location is very nice and well maintained. I love the staff here they are very helpful

REANNON H. 
Évaluation :
5

I didn't catch the name of the person who helped us, but we checked in at 3 and dropped off at 6 and he helped us both times. He was awesome and so friendly, I hope he can get recognition for it.

lindsey H. 
Évaluation :
5

I really like the kind and courteous care they give while serving. They make you feel welcome.

Barbara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD G. 
Évaluation :
5

Excellent

DIANE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XAVIER O. 
Évaluation :
3

Never get final email as invoice

WATANDEEP B. 
Évaluation :
5

We were missing the chock blocks for the tires, but we made do with our own bricks/wood. Just a note, not a negative

Joshua S. 
Évaluation :
5

The management and staff were awesome. They even went out of their way to help me when I forgot my ball hitch.

BRIAN L. 
Évaluation :
2

Great service from staff; however equipment requested at time of reservation was not ready. This made for an inefficient experience as I had to take more time out of my hands to request it when it should've been prepared.

JUSTINMICHAEL E. 
Évaluation :
2

I was incorrectly charged for an extra day. I wont use U-Haul again.

CHARLES W. 
Évaluation :
2

when I got there to rent the truck, took 5 minutes to get someone to help-office was empty. When I turned in truck, they charged me for 2 days instead of 1

MICHAEL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALERIE W. 
Évaluation :
4

My only issue was the completely false claim on mileage. Only drove to/from Folsom. That is not 95 miles. Completely upset about the BS mileage charged. However staff were great. Very helpful!

MAXWELL L. 
Évaluation :
5

Very friendly and courteous workers

HERMOGENES C. 
Évaluation :
5

The location and service were great. The U-Haul was clean, but the cabin smelled like cigarette smoke and marijuana.

Rachel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
4

Hate driving uhuals feel like the alignment was off

SEQUOIA D. 
Évaluation :
5

More customer service personnel

FELIX M. 
Évaluation :
5

Efficient, thorough, and friendly.

MARIO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette F. 
Évaluation :
5

you have the best employees from Jose, Shane and all the rest they are the reason i keep on coming back give them my thanks

Rodolfo V.  |  Expérience générale 
Évaluation :
5

Hi

Martin V.  |  Expérience générale 
Évaluation :
5

Great staff, extremely friendly and helpful, huge clean storage area!

Kristin H.  |  Expérience générale 
Évaluation :
5

Very positive experience. U-Box is the way to go!

Thomas R.  |  Expérience générale 
Évaluation :
5

The staff was excellent. Jose and Daniel on the phone and Kayla the driver that dropped our uBox was amazing. She navigated the uBox and lift up & down our very steep driveway carefully professionally

don h.  |  Expérience générale 
Évaluation :
5

People are so nice

Gerado G.  |  Expérience générale 
Évaluation :
5

Everything went smoothly shipping my property across country in a ubox.

Zachary W.  |  Expérience générale 
Évaluation :
1

Pods were delivered to home, but no one in office was clear about the price 60 $-90 $?beat up and most of them missing the included moving pads. Decided not to use them and they charged us trucking fee

Liz J.  |  Expérience générale 
Non reviews have been submitted for this location.

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